The Priory in Telford and Wrekin

ON the 3/1/2020 visited this hotel for a birthday meal Step 1 - visit to conservatory for pre-evening meal drink - suprisingly no Vodka no Guiness (draught) although the pump was there- and only 2 beers on draught and had to search for someone to serve us Step 2 - Meal in Priory - Waiter was excellent nothing too much trouble - professional friendly and charming step 3 - Food - quite a limited menu but when we ordered a sirloin steak - none available - given a fillet instead and although asked for it 'pink' was well done (yuk) the rest of us had lamb (noticed that there were loads in the fields on the way there from the West Country) Lamb Shank fine all round - although the veg was cold and the presentation from the kitchen was a bit grim - just ate the lamb! Waiter v v apologetic really felt for him as he could see all was not well - again dealt with professionally and charmingly Think chef may have been off and work experience person in the Kitchen:-) The staff - reception and waiting staff were great and |I feel were let down by the lack of food and indeed vodka so maybe could all be managed better so staff are not let down - saying all this we had a great evening and enjoyed looking round the building can only say - come on the management of this hotel and back up your staff who are a credit to you by ensuring the food on the menu is avaible - cooked and presented well - served on hot plates where appropriate and is hot (also where appropriate

Simple British food, limited menu, normal prices. The restaurant is located inside the mercure hotel. I understand the concept of going there for an occasion but just keep in mind that it's not a five-star like restaurant. However the decor has something. So yes, an average restaurant but with a certain style.

Excellent food which we really enjoyed and atmosphere of the building is also good. The maître d was excellent, but sadly let down by untrained staff. They had not read the menu so asked questions like "Is that a main or a starter?" and lots of blank looks. We were never asked for a second drink or coffee at the end. Had to asked for the bill four times. Finally only one girl knew how I could pay by card as we were non residences. It was a bit like Fawlty Towers, the food it good and I would recommend it.

Came here for a meal with the family it’s a stunning place staff were polite only thing I wasn’t to impressed with was my chunky chips were a tad bit under cooked and we were given the wrong menus to start with but apart from that the food was amazing and i highly recommend coming here it’s beautiful, clean and very welcoming I would also like to thanks our waitress Dana who was very polite and helpful and that the meal I had was a medium well steak and it was perfectly cooked Nina thank u for your help and being so welcoming thanks again Madeley court we will be back :)

Came the other night for meal with wife food was spot on 5* quality. Didnt have to wait long for the food. Would recommend this hotel for food and drink. Have had room in the past and was happy with the cleanliness of the room

After having a very lovely day in Ironbridge we were certainly ready for some relaxing time and food. The service in the Priory at the Madeley Court Hotel was second to none. Even though this meal was included in our stay, it was excellent. Ruby loved her steak cooked just as she wanted, mine was also just as good. Even though there was a surcharge £5 for the steak, no problem there. My wife’s chicken was equally as good as she was really pleased. The desserts were equally as good. Service was good, pleasant staff and certainly nothing too much trouble. As the food was cooked to order the wait didn’t matter. Cannot praise this restaurant enough, the ambiance, decor and all round feeling of having a great time. Well done everyone.

Arrived at 19:00, got seated in the restaurant at 21:00, service was poor and slow, it was 22:45 before we finished dinner. The staff seemed to be stretched dealing with the restaurant and a wedding do. Mixed standards of food, the mushroom rissotto was excellent, the chicken dish was not. Although the hotel was pre-advised of a dietery need this was either ignored or not forwarded to the chef. Also request for soya milk was not met and one coffee was stone cold. It was an embarrsing experience as Telford is our home town and we were having dinner with an overseas business associate. Unlikely to take the risk of visiting again which is a great shame as the hotel is a beautiful building.

I just popped in for a bite to eat and was completely blown away. The grounds are stunning, the drinks were plentiful and the food exceptional. The service was quick and efficient so top marks there. I will definitely return.

My family and I visited your restaurant for our Boxing Day lunch. We would like to thank you for such a lovely afternoon. Your hotel looked amazing with all the decorations and even singing Santa, our children adored it. The table was set really well with everything we needed. The two members of staff were attentive to all our needs, polite and so friendly. It was a really relaxed atmosphere. The food was delicious and plentiful. Thank you again We will be returning. Many thanks The Dickenson’s

Family Xmas Day dinner. Food for the table of 8 was okay, my Sea Bass tasted of lemon only...flooded with lemon 😞 Service was rushed, coffee & tea cold and when we ordered and wanted to pay for warm coffee, nothing arrived. Certainly gone downhill since last year....reflects on the chain...worth paying extra for quality in future

We had a lovely 3 course meal here and we would definitely go back, we really enjoyed it. The maitre' d was very professional and attentive.

Had a fabulous party evening last Thursday with a works Christmas night out at The Mill within The Madeley Court Hotel. It is set within a beautiful setting with great food, good service and friendly staff.

The food was absolutely amazing and the lovely Lesley who was running around keeping all tables happy and content was just a true worker. She was making sure we were all ok, she was very kind, polite and just down to earth. Nothing to much trouble for her. Very happy lady and that's a lot when you come out for a meal once in a while. It's about the service and Lesley gets a 10/10 from us. Please thank her. Would definitely book again. It was a great experience. Thank you x

Delighted to have business lunch at mercury Telford. Very pleased to see the extensive work that has been undertaken on the lakeside bar. In addition the rooms have a quality feel about them. I had a business lunch and was well looked after by the attentive staff who could not do enough to help. The fish pie was excellent and would have no hesitation in returning.

In the middle of a busy day I arrived at this hotel at 12.30.pm for a 1.00.pm meeting - this allowed half an hour for a sandwich and a drink. There were two people in the restaurant and no one in the bar. I ordered a chicken salad sandwich and went to the lounge where the meeting was being held. At 1.10.pm the meeting began and no sandwich. At 1.40.pm I went to Reception where I enquired if the sandwich was anywhere to be found. There was no apology - just questions about where I thought the sandwich might be. I asked for a refund. The only reason that I have awarded a two for this is that the young person with whom I placed my sandwich order was polite and helpful. However I did not see her again.

Stayed in the beautiful historic hotel and decided to have our evening meal there. Wonderful old room and the meal was excellent and very reasonably priced. Would definitively recommend.

The menu was varied and made it hard to choose our meals. When received, the food was tasty and well presented. We felt completely relaxed and were not hurried at any meal time

have been here many times for sunday lunch and must say I can't fault it lovely surroundings a beautiful room so many features including a fab open fire for winter days ..food is fab and value for money

We stayed at the hotel and used the Restaurant for the Evening meal, this was great but the breakfast is not worth the money, at £13.95, would expect a better breakfast.

We always eat in when we stay at Madeley Court. The Priory is such an atmospheric room. Relaxed setting with friendly staff. Food always top notch. The Braised Beef in particular is incredible!

Cuatro de nosotros tuvimos cena en este restaurante fin de semana pasado, el lugar es muy agradable para visitar todas las zonas públicas están bien equipadas. Nos tomamos unas copas en el bar antes de cenar y el personal era muy servicial y muy atento. La comida era muy agradable, estaba bien preparado y muy bien presentado y el servicio era muy bueno. Rib Eye era excelente, quizás porque no había muchos huéspedes de la cena el restaurante parecía un poco plana, así que no había mucho ambiente, pero en general muy buena comida en un entorno agradable

fantastic atmosphere. amazing food served by professional, well trained staff. Ribeye steak highly recommended

El menú del restaurante tiene una gran variedad de platos y no he tenido una mala todavía! todo está preparado a la perfección! Puedo recomendar el featherblade de carne de vacuno y la Blackberry y banana desastre de Eton es para morirse! El menú del bar es tan bueno y el pescado y patatas fritas especialmente ( las patatas fritas son gigantes! )

No dislikes, the food and service was fantastic. Best food I have ever tasted - better than any restaurant I have visited.

The food was very good and the menu offered a choice of 1, 2 or 3 course meals for a fixed price. It was well presented and served hot. The waiting staff were extremely helpful.

Restaurant looks stunning with all the period features, big old chandelier type light fitting, old windows, a huge stone fireplace, the stone work and old doorways leading to priors sanctuary etc! Very charming. Food is on a 1, 2 or 3 course choice menu. We only managed 2 courses as portion sizes are ample!!! I had a seafood platter to start which was wonderful and then a beef main course - the beef literally melted off the fork. My partner had pork, which was also very tender and delicious. Also serve breakfasts in here which again, of superb quality. Lots of choice and perfectly cooked. Lovely waiting staff - very attentive.

Service in the priory was first class although I found the food a little average dressed up a little "cheffy"

On my visit to the hotel I chose to eat in the restaurant. It took a while for someone to take my drink / food order, there didn't seem to be any plan of covers on tables as I was approached by someone different each time.25 minutes after I ordered my food arrived however my drink still had not arrived and I had to ask for it two more times. I had pate to start with which was quite good, followed by Piri Piri chicken which I found to be just okay. the bill came to just under £30 which I didn't think was value for money. One or two visits were okay but I wouldn't choose to go back.

My Wife and our friends visited for Afternoon Tea on 28.12.12.Although we were fortunate to have a voucher deal we would gladly have paid double for this excellent FEAST.On arriving we were greeted by a charming young lady with a SMILE. We were then shown through to a cosy & comfortable lounge area by a very personable young man who attended to our every need.The food was just AMAZING ( sandwiches / cakes / scones ) with abundant Tea / Coffee.The hotel is a little tired in places but this only adds to its considerable charm.Would rate as follows.Staff - 10/10Service - 10/10Value - 10/10 Comfort - 10/10All in all EXCELLENT !!!!!!!!!!!!!!!

The Food in the restaurant at Madley is just wonderful - and the staff listen - and if you don't want mayo - you don't get mayo - simple

The hotel is very nice but the quality of the afternoon tea is very poor for £15.Having had afternoon tea at lots of hotels this was by far the worse and not displayed in an appealing way and the sandwiches were dry and only a slice of lemon cake and scone. I did complain but the reply was the same poor. if you want afternoon tea i suggest you go into Ironbridge and frequent one of the many hotels, cafes and restaurants whose wares are by far superior and much less costly.