The Poyntz Arms in Elmbridge

I live locally and dropped by on a Saturday night for a couple of pints. There was live music featuring a spirited local artist singing rock/pop favourites to guitar - he also sang requests. The pub was full of locals singing along, dancing and enjoying themselves in a lively, friendly atmosphere. Would recommend for a fun, relaxed evening out!

For years the Poyntz was a hugely missed opportunity, run with no care and no investment. How times have change! In a matter of months it has been transformed into the community pub it always should have been. Big Smoke are in possession of the pub holy grail. The perfect balance of food, beer, atmosphere and staff. Run by people who genuinely care about running a pub and fully understanding of the important role a pub can hold within a community. It’s the best thing to happen to Walton Rd since the sad demise of Woolworths!

The veggie burger is the best I’ve ever tasted.

Excellent vibe in this place! The guys here have been absolutely amazing. Second to none beer range!!! Highly recommend!!!!

Molesey has been crying out for a decent pub, and we finally have one! The Poyntz Arms is a home from home; cosy, very welcoming and serves great food and beer. They also have great live music. A real gem of a pub…and always very difficult to leave!

Another brilliant big smoke pub. The Poyntz has become our much needed local village pub, and the staff are always really welcoming. There is a brilliant selection of food and drinks and they have a good selection of music events and a great weekly pub quiz.

In East Molesey's fair and tranquil midst, There stands a noble tavern, The Poyntz Arms, Where wood and stone in harmony exist, And warmth doth greet thee with a thousand charms. Thine eyes shall feast upon a hearth of light, Where beams do arch and whisper tales of old, And in this sacred space, the heart takes flight, As time doth linger, slow and full of gold. The fare, O wondrous fare, thy soul doth crave, With bounty drawn from earth and field and sky. Each dish, a work of art, thy taste shall save, And in its depth, the very stars pass by. But ah! 'Tis not just food that fills the heart, For service here doth wear a gentle grace. The staff, like shadows, play their kindly part, Their kindness painted on each loving face. And with thy drink, a pint or goblet filled, Thou'lt sit in peace, and time itself shall cease, For here, within this tavern, spirits thrilled, Shall find in quiet joy their sweet release. So, visit thee this place both near and far, And know, The Poyntz Arms is a shining star.

The transformation of this pub under BIg Smoke has been nothing less than miraculous. Same building. Same location yet and a total shift in atmosphere, service and food. Welcoming to all.

Fantastic service, excellent beer range!!! Chrysos was very helpful and knowledgeable!!

Whilst the food, drink and service are pretty good, the Poyntz currently has a huge problem with too many children being allowed in. Each of my last three visits have been cut short because of the sheer number of kids running around, ordering soft drinks at the bar, occupying whole tables and seating areas playing board games and watching devices… meanwhile oblivious parents get hammered in the opposite corner… seriously Poyntz! You need to sort this out if you want to stay in business because this sentiment was echoed in the faces of everyone else in the pub (except the parents) I also know for a fact people have complained multiple times about this. Currently you’ll find me and an increasing number of my East Molesey friends and neighbours in The Mute Swan, Albion or Marneys - some are so exasperated they’re going to the Bell for Christ’s sake.

I had an extremely disappointing experience at this establishment. While the young staff member was polite, the older gentleman, who seemed to be the manager, was shockingly rude. I visited with an elderly neighbour who doesn't get out much, especially around the holidays, and we thought a roast and a chance to catch up would lift his spirits. Unfortunately, from the moment we arrived, we were greeted with an appalling lack of courtesy and absolutely no customer service. We were essentially encouraged to leave and go somewhere else for coffee, which made it clear they weren’t interested in serving us. This behaviour left my neighbour feeling embarrassed and upset. Determined to salvage the visit, I firmly insisted we stay and have the roast. While we did eventually have our meal, the experience was completely soured by the unwelcoming attitude we encountered. As long-term residents of East Molesey, this level of service is not what we expect from a local pub, especially during the festive season. It’s disheartening to think this is how they treat members of the community at Christmas—one can only imagine how they operate the rest of the year. I cannot recommend this establishment to anyone in the area and sincerely hope they address their approach to customer care.

Absolutely fantastic pub. This is what being a British pub is all about. All are welcome young and canine. Fantastic food, incredible service (thank you Joel). We were passing through but I would make an effort to come again.

Festive menu is amazing. Turkey and beef were perfect and so were the starters and desserts!! Verity is just lovely x

Superb Sunday roasts, fabulous service, lovely and warm on a cold, wet, winter day. Thoroughly recommended.

Since the big smoke have taken over we regularly go. Such a variety of good beer. Food is really good pub fayre, a bit dearer but isn't everywhere. Really fun music night in a packed pub.

We booked a table for 2:30 on Sunday and arrived at around 2:20. The restaurant was very busy, and when we enquired about our table, we were told it wasn’t ready yet as the previous guests still had six minutes left. This was understandable, and we were told we could grab a drink while we waited. As we had a baby with us, some very kind patrons let us use their table in the meantime. We were finally seated at 2:50 and quickly placed our food order as we’d already looked at the menu. We also requested some roast potatoes for the baby, as she was hungry, and were assured they would be brought over promptly. Unfortunately, these never arrived. By 4:30—two hours after our booking—our food finally began arriving. The experience was disappointing from start to finish. The food was cold, the meat was poor quality, and it had been sloppily plated. Out of our group, three ordered pork, one beef, and one lamb. The staff simply shouted “pork” or “beef” and haphazardly placed the dishes on the table. When we were asked if we needed anything else, I requested cutlery (which hadn’t been provided) and salt and pepper. Only the salt arrived. To make matters worse, the beef and lamb dishes were served incorrectly. However, they were so bland that it took a while for us to notice. While I appreciate they were busy, the service was careless and unprofessional. It felt like we were being treated as an inconvenience rather than valued customers. We didn’t complain or ask about the delays—we simply ordered crisps at one point because everyone was starving. The biggest issue wasn’t just the delay but the overall lack of care in both the food and service. You don’t book a table for 2:30 and expect to wait two hours to eat. We left feeling very disappointed and unlikely to return.

Nice looking pub and good for a drink but poor food experience.

Thank you to the Poyntz team for hosting a funeral wake for us. Everything was great, we had a lovely area to ourselves with all the food, teas etc waiting for us on arrival. Professional, thoughtful staff and great beer to raise a glass with. Thank you.

Nice place with some great beers

Excellent place to bring thr family for food and drink. Highly recommended. Staff are friendly, food is great and comes quickly and nice atmosphere!

Really nice place with a buzzing atmosphere, even on a Tuesday night.

Love a Big Smoke pub, but this one just seems to lack the edge of The Antelope, Albion and Flintgate. Food we had wasn't quite to the the standards expected and experienced at their other locations. Maybe taking a bit of time to settle down and will try again in the hope it delivers like we would expect. Still worth a visit, drink selection is great and layout nice.

Very tasty chicken burger and chips!

Nicely rebranded pub, but the beer is pretty expensive, although it is nice beer.

Pleasant friendly staff. Only stop for a drink.

Nice friendly pub with outside area

Nice place. Really delicious food, pleasant staff. Atmosphere could be a bit more vibrant. Would go again.

Ordered food at 4.29,, got food at 5.46,, supposed to be lamb Sunday roast?? Lamb was a mushed up concoction of a spreadable paste,, The lovely waitress said sorry and there would be no bill,, but I insisted and gave my card,, in which the stroppy geezer took £51 off it??? JUST SAYING??

A great pub, with a selection of beers ( some breweries I have never heard of) all good, and an excellent menu. Fast friendly service, not crowded lunchtime, recommended!

We had a great night out on Wednesday. Such friendly staff and an overall great atmosphere. A lovely addition to Molesey x

Really sweet and lively place — I hadn’t been to this pub before the Big Smoke acquired it, but now it seems to have transformed into such a great spot! The food is always good, the staff are super friendly, it’s busy pretty much every night of the week, and it has a lovely beer garden. The Sunday roast was one of the best one I’ve had in a while, and their small plates are also great and worth trying.

Amazing burger! So happy to have a buzzing new local!

Having last been to this pub over 10 years ago it is now atmospheric, with a great selection of keg and cask craft beers. Can get very busy at weekends I'm told.

Had some lovely drinks in the pub A few nights ago and we had a great time. It was their first Friday after the refurb and me and my dad had a few drinks enjoying the atmosphere. The staff and management were amazing the food smelt and looked delicious and the drinks were great! Very much looking forward to some more visits to the Poyntz to try their food and experience the entertainment. Good luck and thank you to all the team.

Really nice and modern pub, had a booking of 8 and felt so well looked after. The food came out quick and on point. Best place for food and drink in the area.

Edit: went back in yesterday for a coke, killing time whilst child at a club, and the place for late afternoon Monday was buzzing. Used to be flat on a Monday at that time in the past so adjusting review! Just reopend and like everyone in the area super excited. We love The Big Smoke pub in Surbiton. Went on Friday night and sat outside with a drink and it was lovely. Staff were friendly etc. We were looking forward to our late lunch booking the following day but ended up leaving before we ate. It was a combination of red flags, no table reserved for us, trying to seat us at a clearly far too small table for four people to eat (you'd barely fit two plates), and after a nice family who had just finished overheard the issues offering us their table no one cleaning the table or bringing menus or telling us where to get menus and order. I felt it was a sign of a stressful meal ahead.

Banging roast, all clean plates and full bellies!!

Newly taken over management. Nothing new still all the same waste of time. Get a negative vibe in this place

Tasty and generous portions. Good pub for a Sunday roast.

Nice local pub if you are using the restaurants near by,

We went for a food but kitchen wasn't open well not really surprised to be fair as the pub itself hardly open anyway waste of time it was literally empty only the staff with huge attitude honestly saying it's going downhill year by year ....

Went for a Sunday lunch and wasn't disappointed. Beautiful, slow cooked pork and roast beef. Lovely and fresh and as good as home cooked. We would highly recommend, portion sized were great and great value for money. We can't understand why this pub isnt more busy....we will definitely be returning for more.

Sorry to see this place get worse and worse. Poor staff, terrible atmosphere, horse racing on tv. It’s really sad

New management much better now

Nice pub, went to see a band there, didn't have any food, so don't know about that.

Love this pub , Great choice of beer and friendly atmosphere

Was a great pub and a great music venue. Shame new staff don't have a clue how to run it. The owner needs to sort it out pronto.

I popped in for a quiet pint but was the only customer! I will try it again when it's a little busier.

Great pub, staff and customers.

Alison in the kitchen is just amazing. Delicious food and bubbly service with a smile. Katie behind the bar is amazing also. Always made to feel welcome. Thank you ladies.

Met a friend here for drinks and dinner. Amazing food. Lovely atmosphere. Staff efficient and friendly. Would definitely come here again!

Went to their blues live music on Friday. Brilliant!! Great atmosphere, we'll be back

No problem with the beer or the atmosphere, but this was literally the worst bar food I have ever had. Go for the booze but do not order any food. You will be wasting your money.

Brilliant Sunday Roast….Molesey’s best kept secret! These roasts are all delicious (lamb, pork, beef). Huge portions, succulent veg and loads of fantastic quality meat. Totally delicious! The chef even personally came to our table to talk through our allergies and tailored a meal to accommodate gluten and dairy intolerances. Highly recommended!

A band called glide was on and it was horrible loud and not good. It's under new management and very nice decor and pleasant staff.

Great pub with a very friendly vibe. Good beers on tap, top quality food and decent live music most weekends. Highly recommended.

Booked lunch, confirmed two days before and was told when we arrived that they don't do lunches on Fridays. Pub in chaos as decorating for the World Cup.

Great roast shows story, love music. Great beer

Great pub ,very friendly staff, and great roast dinners ,highly recommend

Had fantastic 50th party at Poyntz last night which Tony & Kevin arranged for me. Nothing was too much trouble from organising DJ (Charlie was fantastic, he played everything from my playlist & more brilliant tunes) to decorations & heating up food! I highly recommend Poyntz for party or just night out, all staff were brilliant, great atmosphere & service. Sunday roasts are also highly recommend!

Now under new management. Plans to restart food service particularly sunday lunches are welcome. The new bar staff are friendly and the beer is kept well. Worth finding a parking space for!

Nice pub . Good bands and really lovely friendly pub and punters . I be going back for more live music

Absolutely fantastic pint of guinness. I thaught i was in Dublin

What a fantastic pub.. Great live music. Not tried the food yet. But will definitely return.

Refused me to use the loo. I thought it’s going to be a public house. And the place was empty! And I said I’m a cab driver, he said especially not cab drivers. Such a miserable man. I hope you get good as he gives. I’m nearly reporting this because his attitude is likely to extend to customers to make them feel just as unwelcome. You have been warned!

Absolutely lovely roast, very tasty, would recommend to anyone, my only gripe would be another potato would of been welcome, or is that just being greedy ?? 🤣🤣😋😋

FANTASTIC PUB!! Great landlord, super friendly and nothing too much trouble! Great beer (already poured when he knows what you want 😉) and food! Thankyou so much! We will visit again!

Great pub for live music, food and well kept Beer, friendly staff and locals.

Great pub, nice people and good food, best pub in West Moseley in my opinion

Waited two hours for food which didn't come. No apology, no remorse, no sense of customer service.

I have been there with my friend for a Hungarian Night. I had 3course traditional Hungarian food which was perfect and the staff were very friendly. Great value for the money.

Great staff and food ! All round 10 out of 10 !

nice pub pretty empty the mood is eh

Very limited beer.. 2nd pint had bits floating in it. Flood service very very slow and most starters had run out. Mains, Sunday lunch comprised of chicken, pork or beef and weirdly all the cuts were the same size and shape! Clearly not calved and simply from a packet.. have given the points chance after chance after chance.. never again until they get there stock levels right re drinks and food!

Staff very friendly and the food is lovely

We just had a family Sunday roast at the pub. The food was great, as was the service. Great selection of beers too. We'll be back before long!

Lovely pub, good food and nice staff. Pleased we can walk to it and enjoy!!👍

Went out for the first time in a year and booked a table with a group of friends. Lovely atmosphere and friendly, helpful staff, enjoyed the evening.

Excellent service and a good range of draft beers. Top points go to the table service (Covid compulsory) this evening. They ran out of Beavertown Neck Oil on our third round so when the barman brought everyone’s drinks over, he brought me a flight of three similar draft beers to try and decide if I wanted one of those instead. Very friendly and welcoming. 10/10

I would like to start this review by showering Leon and Mikey with praise. What a fantastic duo you have in your establishment. Whatever you are paying them, make it double. They made us feel so important from start to finish and their knowledge (particularly Mikey) on the products you provide is first class.I would also like to say that the outdoor area with the fairy lights is a great touch and really gave a lovely vibe to our evening. I hope to see further improvements to this pub as it's in a fantastic location with great potential.

Good service. Limited menu in a Sunday. Unfortunately my lamb was a bit tough and gravy was very peppery but burgers went down a treat!

One of the first pints I've had at a pub since lockdown 3 ended. A stone's throw from my flat and a very nice atmosphere - the courtyard was lovely; reasonable price pints and the server was super polite and nice. Will for sure be back, need to try the food now!

Wonderful beer garden, super friendly staff and great vegan roast!

Our first time eating out as a family since before lockdown. We had chicken, lamb and beef roasts - all of them were delicious. We have eaten here quite a few times, the food is always great and the staff are friendly.

Loved it. Met new people and the ale was delicious, music good too. Live music first Saturday of every month

Food could have been a lot hotter so spoilt meal for me.

We have been in the pub mamy times but never to eat so thought it would be nice to try out their Sunday lunch menu. The place was fairly busy as they were planning to show the England v Ireland rugby so we had lunch at 1.30pmThe service was good and the menu was plentiful. We decided to share the olives and beetroot humuus with soda bread. It was a good choice as it was superb but more than enough for two people. The menu offers chicken, beef or pork together with fish and vegan options. I had the roast pork and my partner had the beef. Both meals were substantial and delicious. There is an extensive wine list ranging from around £18 to £80 so catering for all palates. Unfortunately we were too full to try the desserts but will definitely return soon and hopefully leave some room to sample them.

Excellent freshly cooked food, with plentiful portions! We have eaten at the Poyntz a few years ago and had poor food and was put off. Since then the pub has changed hands. We’ve been in for drinks on a number of occasions and the bar staff are always so friendly! On a recommendation we decided to go for food. I’m so glad we did. I had a pie ( I asked for extra gravy) and my husband had the chicken burger. Wow! I enjoyed it immensely, as did husband. I would go so far to say it is the best pub food in molesey! Will definitely go back!

We arrived late on Saturday afternoon and asked if they were still serving food, to our delight they said yes. It was fairly quite, and we were the only people in the dinning area. The person who served us was really friendly and gave us menus and took our drinks order. Came back with the drinks and we ordered. I had the wild boar sausage and mash, and I have to say it was absolutely delicious, the red wine sauce was really tasty and I could have eaten it again, in fact all the food was great, we a couple of people had burgers and also the fish. We had a great afternoon and I can't wait to return, my son has just moved into the area, so looks like we will be eating here quite a lot. I hope it's the same tasty food on my next visit. Highly recommended

Great friendly atmosphere & very friendly staff, looking forward to dining on our next visit very soon.

Great little pub, that serves awesome food.

Our 2nd visit! This place has the best Sunday lunch! 2 x had roast chicken: 1 x roast lamb all with FIVE veg plus Yorkshire puds, delicious gravy. Followed by sticky toffee pud and fruit crumble. Couldn’t fault it! Excellent service. Will return

Good comfortable town centre pub with good menu and beers. Well run and comfortable seating.

First visit since the facelift. Will definitely visit again.

Excellent food. My husband had Christmas turkey - and Christmas pudding for dessert. Our friend and I had roast beef with huge Yorkshire puds! All very well cooked. Plentiful and varied vegetables, delicious gravy. Apple crumble fresh and generously portioned. Staff efficient and helpful though service delayed before dessert.When it came to doing the tip, the machine wouldn’t take it and were forced to pay with cash - then were given the wrong change! One point management might wish to improve - is heating. On entering restaurant it was cool for a cold Sunday winter lunchtime. A restaurant needs to be warm and welcoming. We had to ask for the back door to be closed (needs to be on an automatic closure) as we sat in a cold draught most of our lunch time. Also the door through which waiters bring food from kitchen into restaurant needs to be a two-way swing door as is in restaurants. It was held permanently open so the cold lobby air kept funnelling into the restaurant.We shall certainly return. It’s a great asset to Walton Road

My first time here was amazing, great food (Roast Beef) was delicious and the service was exceptional!

We visited The Poyntz Arms for an evening meal on 6 November and again the following Sunday for Sunday Lunch. One word comes to mind, superb.The food is prepared in their own kitchen (unlike so many chain pubs,) and is of the highest quality, with an interesting menu, prepared from high quality suppliers.We would highly recommend this establishment for fine food at a reasonable price, an excellent welcome, superb service, and an all round stunning experience.

Booked for Sunday lunch with the family and were told that it may be busy because of the rugby but that suited us as fans. Service was good and the food excellent... Tender roast beef and crispy potatoes. There was plenty of food and a relaxed atmosphere Definitely recommend this place

I’ve just visited this pub today with my family and some friends for Sunday lunch and it was fabulous. From the look of the outside I didn’t think it would be much but when we got inside it had a lovely gastropub feel (without trying too hard), great relaxed atmosphere, very helpful and friendly staff and the food went above and beyond our expectations. We all had roasts which were really high quality - perfectly cooked meat, fresh selection of veg, homemade Yorkshire puddings, delicious gravy. I had roast pork and they had cooked the crackling perfectly which I think is rare in restaurants. My wife said the beef was delicious. They also had a good selection of board games so the kids were entertained which meant we had a really chilled afternoon. I’m looking forward to going back on another day to try the rest of their menu!

We have visited the Poyntz quite a few times since it was refurbished and it is far better atmosphere than it was previously. Really friendly staff make it a pleasant experience but we had never eaten here until yesterday. We booked a table to watch the rugby and we were pleasantly surprised with how good the food actually is. I had a full English and my wife had the avocado on toast, both superb and probably the best full English I have had. We've booked a table for next Saturday to watch England v France and looking forward to my breakfast already. The rugby was shown on 3 screens, one of those projected onto a huge screen so watching the match was great. Keep up the good work and see you on Saturday