The Polly Tearooms in Wiltshire

Visited with my mum on 12th Jan and had a lovely lunch with a coffee. Had a great service from both people who served us and took some amazing cakes home with us! Thank you!

Sadly I think this cafe / tea room is trading on its name and quality of food is poor Upon being seated had to ask for the table to be wiped down as very sticky from day before Bacon on stale white bread didn’t create a good first impression on our visit and was sent back so would not return to the Cafe Decaf latte was warm milk with no flavour waitressing team were pleasant and friendly and that’s the only positive I could find to say Very disappointed

Absolutely wonderful little gem of a place! Lovely food, excellent service from all the young staff, nice atmosphere without banging plates and cutlery, noisy coffee makers and the hustle and bustle of most other similar places. I'd recommend this place to anyone and we will definitely go back soon. Special thanks to Emily, Hannah, Harri and Elsie, for their exceptional service and friendly manner.

Great selection of delicious cakes and simply wonderful place for a quiet chat over cup of tea during these cold winter days. Service was quick and efficient.

Breakfast not as expected,sausage tasteless and bacon wasn't fresh. Service okay but it wasn't busy. Shame that the tearooms have to put comments/reply on that are untrue on Google. Please take feedback constructively otherwise we will go elsewhere...plenty of choice in Marlborough. Shame...used to be good, now just ordinary.

Absolutely excellent ,wonderful atmosphere, excellent food and service. Friendly and helpful staff 👌. Would highly recommend.

A large coffee shop in the centre of the high street.The drinks were no more than average, but a nice choice of cakes etc. It was badly let down by the slow and general poor customer service, which we found to be offhand.

Came here on Tuesday 7th November at approx.11.40 had a pot of tea for 3 , 1 coffee, 1 small shortcake biscuit and 3 small toasted teacakes. Service was slow but adequate. However when coming to pay was shocked to be charged just over £32. What a rip off. Would be cheaper and nicer at the Ritz in London!! Avoid.

Very attentive personal and wonderful atmosphere. Had as usually great meal. Will come back again and again.

Thank you - we just managed to get to your tearooms in time for breakfast today ie 11:30 and I’ve just finished one of the nicest freshest breakfasts I have ever eaten. My wife and I both had the Full English with a large pot of tea and it was excellent. Fresh eggs, Sausage, nice bacon, Mushrooms, Black Pudding, Tomato with two slices of toast. Staff were very attentive and friendly what more could one want.

VENUE: Centrally located and easy to find, with plenty of meter parking available. Old fashioned tearoom with no frills. FOOD: I was a bit perturbed to read on the menu that absolutely no substitutions are allowed. This was followed by my tea of choice being unavailable as they had just used the last teabag ... very Faulty Towers! When our food eventually arrived, it was inedible - over cooked. stone cold and rock-hard toast. Cue John Cleese.... which brings me to.... SERVICE: Apparently staffed by untrained incompetent teenagers who appeared to provide their own uniforms. After we gave our order, two neighbouring tables placed similar orders. One of those tables received their breakfast so we chased ours up and again when the second table was served. After 50 minutes our inedible - over cooked. stone cold brunch with rock-hard toast arrived without an apology. So, we complained and received a barrage of excuses after the waitress had jabbed her finger into my hard poached egg to check its temperature: > She had to check (presumably in case we were lying); > Did we still not want to eat it?? SERIOUSLY! No food hygiene standards here! > They were understaffed as they had no washer upper; > The chef must have been busy; > I t wasn't her fault as she never left orders on the pass for more than two or three minutes; > We must have been late in placing our order so the chef would have been prioritising lunch orders; > At this point the neighbouring table joined in and said that their breakfast was cold and overcooked too. > We told the waitress that we did not want to hear any more of her excuses and were offered a begrudging refund but were expected to pay for our drinks despite being stuffed around for almost an hour. VALUE: Don't waste your money (or time)

Been a visitor for the last 55 years, & enjoyed a coffee & a slice of cake, or a breakfast, together with a pastry from the selection, to take away for later. In this case, we stopped in for breakfast, which was lovely, & then chose our pastries, for an afternoon snack, & a gingerbread gift (I must admit the selection is not what it was) On arriving home, I found there was in fact, no gift in the bag; even though I did check with the staff member about if she had included the gingerbread. However, WE WERE CHARGED FOR THE MISSING ITEM Despite numerous messages to resolve this matter, I've been completely ignored!

I have been coming here since my child hood. It was a magical place for tea. Cakes and biscuits and delights. It is now a disappointment , an old girl gone shabby and stingy. The cakes and food are mediocre and less than creative. With the classics getting a ‘meh’. The place is shabby and the toilets a disgrace. I hope this wakes Polly up and she pulls up her sleeves and sets to work on bringing back the Polly we all loved of old but for the next decade and decades to come.

After a long and tiring journey we went in here for a cup of tea and a slice of cake. A pot of tea for 2 duly arrived with a piece of cake which we were going to share. When I went up to the till to pay we were charged a staggering £12.50. Are these people serious? I was so tired that I just tapped my card but was thinking to myself can that be correct?! It bugged me all night and had we been staying nearby I would have definitely returned this morning to question this extortionate amount. I don't write many reviews but was so incensed by this that I felt the need to share this experience and warn others.

We were travelling back to Droitwich from Dorset and stopped at the Polly tea rooms for a break. We chose this place because my partner lived nearby years ago and liked it. It was a very hot day and we had Lily our dog with us. Polly Tearooms is not dog friendly but there were some seats outside on the pavement and we could sit outside with her. We asked for a bowl of water for her and this arrived promptly in a pretty bowl. My partner ordered iced coffee and a toasted tea cake. This arrived quickly and he was happy with his choice. There were alcoholic drinks available but no cider was on the drinks menu. Because it was such a hot day I wanted a long drink and a glass of cold cider would have been welcome. Peroni was on the menu but they had run out so I opted for another beer. I would not order that beer again! This tea room is well presented and the service was fine. The reason I have awarded only three stars is because it is not dog friendly and they did not have the beer that was on the menu. I have seen poor reviews for Polly Tea room. Do not be put off by these reviews. The place is well presented the service was good and there were things on the menu I would have chosen were it not for the fact we were short of time. Try this place for yourself the chances are you will have a good experience.

The service was extremely poor, especially in so much as it was not very busy. Perhaps they are resting on previous laurels but with all the competition now in Marlborough they need to up their game

How can £3.75 for a teabag be justified! Yes, I accept they have to wash the crockery and teapot and throw away a little milk, I only take a tiny amount and therefore ask for a tiny amount, but £3.75 is way too much. That and the lacklustre service has definitely put me off this place.

We both ordered sausage baps. Unfortunately, my husbands bap had blue mould on the bottom! On inspection mine had a blue tinge. We drew the problem to a staff member who was suitably embarrassed and offered us anything for free on the menu. However we were somewhat put off by what had happened and decided to leave. It just raises questions concerning storage and checks that staff should be doing. It was a shame as we remembered eating here some years ago and it felt as if the place could do with some attention as it’s looking tired. Staff could show more enthusiasm as they seemed a little disinterested and more keen on having their own conversation.

The most dreadful experience I couldn’t stop laughing the cheese board was horrendous the apple was brown no butter 2 pieces of cheese cheddar Leicester that was it , terrible don’t waste your money

The service was rather slow and it was busy. The fish and chips were a bit odd, with the fish being served in 2 small battered pieces instead of a whole fish but it was tasty. Small portions for the price but we will return for the afternoon tea at some point.

I went into the polly tea rooms with my family, i thought it was supposed to be a posh traditional english tea room but instead we were met with a purely teenage run chaotic environment not to mention the obscene clothing choices of the staff (as if they are not managed at all). i sat down with my husband and two kids and ordered a slice of cake each along with 2 cups of coffee, after about 35 minutes these still hadn’t arrived so i went up to the counter to inquire, i was met by a rude teenage girl who told me they were on their way and there was nothing they could do. When i finally received my order the cakes tasted frozen (not worth the money charged). i would never recommend and hope the team at the polly tea rooms sorts themselves out before even calling themselves a tea room especially to the marlborough standards.

Disappointing! One last treat before starting Chemo, wont be going back when I'm well. Ordered scrambled egg on toast, bread for toast was stale and eggs burnt then scrambled up with raw egg, so half burned half runny. Couldn't eat it. No management around. Waitress...

We enjoyed a lovely lunch today with our family. The meals were delicious, hot and well presented. The service was friendly and professional. A first rate experience. We look forward to our next visit !

On Sunday we took my Mum and stepdad to lunch in the Polly Tearooms in Marlborough, as we hadn’t been there for ages, and had heard good things about it. We weren’t disappointed. We have two young daughters who were super excited about their outing...

A little hesitant yesterday on going to Pollys Tea rooms for lunch especially after reading some poor reviews the night before. However we kept to our arrangements and met family there. I must say the food and service was great with warm friendly service from...

If I could rate this zero stars I would. We arrived and were shown to a table after first being directed to a number of empty but dirty plate filled tables. The waitress said she would be back with some menus. 15 minutes later we...

Came in . Seated quickly enough by a peasant girl but waited too long be served. Decided to leave as in a hurry. When leaving noted all the waitresses were laughing at the counter and not paying attention to the customers Also drop the white...

Staff need training - we arrived, 3 of us -and were shown to a very large round table, we said it was too big and we preferred to sit at a smaller table, she looked at us as if we were mad! Order was 2...

Food was well prepared and presented, however no Jacket Potatoes which was strange as the Market outside the window was selling Potatoes 😀, No Quiche, which again both options we wanted however we chose other items and they were fine. We requested chunky chips with...

i was sat waiting for 20 minutes and not a single person came over to take my order so i just left. i was going to get something to eat but they took so long i no longer had the time so i decided just...

First time visiting the tea room and won’t be returning or recommending it. One teenage waitress spoke very rudely to myself and my daughters twice (and was also walking around the very busy tearoom with a large sharp knife held directly in front of her!)...

Disappointing. My friend and I just wanted a light snack so ordered tea cakes, a mint tea and a rose wine. Took ages to appear. Tea cakes were cold and a bit rubbery, rose was very average and at £7.25 for a 125ml glass, rather...

Slow service for main course. Completely forgot our desert order and then when we reminded them the tea came way ahead of the scones and when the scones came they just weren't good so all in all very dissappointing.

Really nice drinks and super nice and attentive staff! quick & friendly service :) would definitely recommend

To start the staff really do make it feel like your going into a teens disco. The skirts are so short and one wore something like a bikini underneath a cardigan which was very visible.. One lad kept flicking his hair even when serving food....

Visited for afternoon tea at £25 a head. Table booked for 3 pm Waitress took our order at 3.20pm and we eventually got served at 4.10pm. Unprofessional staff who had their mouths full of food and were talking to each other whilst guests waited. It...

Been going here every year with our overseas visitors and sad to say after the awful service and food we won’t be back

Went to the venue for a family breakfast and asked if the place was dog friendly and the female behind the counter was quite off hand and stated there was seating outside. She didn't offer any further assistance or menus or anything of any substance....

How disappointing. This used to be my "go to" tea shop and I've been going there for years. It's gone downhill massively. There were lots of staff but service was slow and lacklustre ( we had to ask 3 times for butter and my teabag...

Was so excited to bring my family here for some lady bonding, the lady that sat us down was so rude and unfriendly / unapproachable from the get go! The tables were extremely sticky which makes this extremely uncomfortable to touch when you have sensory...

Third time I have been to the Polly Tearooms and it never fails to deliver. Had the High tea as a treat, the best I ever had and such a good value. Food is just amazing, all the staff very welcoming and attentive, the atmosphere...

Absolutely delicious breakfast, we both had poached eggs and they were done to perfection. Bought savouries and cakes to take home which were also delicious. Staff were lovely Highly recommended and will definitely be visiting again.

Popped in for a quick lunch. We enjoyed the food but were surprised when waiting for a table and the waitress at the counter walked past us to the couple behind and asked if they wanted a table. We were left bewildered. When we were...

We had a very pleasant visit here on a Saturday. The orange juice was freshly squeezed, the pots of tea were plentiful and fresh (oat milk was available ), there was more than enough jam and clotted cream for the scones and the knickerbocker glory...

Travelled up from Brighton to take my Mum for lunch. I’d heard great things about the polly, but was blown away by how great the experience was. The tearoom itself is really lovely, the food was exceptional but the experience made complete by the staff...

Our visit for a late lunch/afternoon tea on 28th July was supposed to be a highlight after a 10 mile walk-something we have done regularly for several years. My wife ordered the Gazpacho soup served with asparagus salad and garlic bread, and I selected a...

We have been coming here for some time and we were disappointed to read some recent reviews. Our family brunch yesterday, however, was excellent. Lovely hot food served quickly. A wrong order was quickly corrected. Polly’s was as good as it always is!

Where to start? So many disappointing aspects to our visit. We used to use this tea room a lot a few years ago, so decided to go for our Aunts birthday, some chose cakes, these are now mass produced bought in ones, they were always...

I had the ploughman's sandwich. Very disappointing. I was not offered a choice of bread for my sandwich, the bread was very thin and had no taste. The cheese was grated, very little cheese and the chutney had no flavour. I do go to Polly's...

Not great and very overpriced Food came before drinks, had to remind them at that point. Forgot the glass of water altogether Jacket with tuna mayo was sent back - it had cheese on top of what little tuna there was and had been grilled...

Perfect afternoon with my Mum after a spot of shopping in the high street. Lovely service and friendly staff and just the best cakes and pot of tea. We shall be making this a regular trip.

I travelled from Sheffield to visit my daughter and we decided to have lunch here. I ordered a ham sandwich with a side of chunky chips. The wait for food was long, they forgot to bring ordered water and half way through eating the salad...

Where do i start, the cakes look tacky and the portions are not adequate to the price, the staff look tired and rushed off their feet. There is no sign of a manager to control the floor and the owners are no where to ben...

Not as good as I expected for a breakfast priced at £10.95 not including a drink. Hash browns didn’t arrive until I asked for them, sausage tasteless, very small portion of baked beans, bacon overcooked and the meal looked like it had been put under...

We’ve been going to the Polly for 40 years and just cannot believe how it has deteriorated in recent months. Dirty tables, poor service and unfriendly staff. in the end we were so disgusted we left without eating. This used to be a highlight of...

I won't be as miserably insulting as some - but it wasn't great. Years ago a Polly breakfast was a weekly highlight with sauted potatoes, perfectly cooked eggs etc. I think it went downhill when more other places did breakfast - but I drive to...

Popped in for lunch and the place was quite busy. I ordered the ham egg and chips which was fine. However my wife ordered the special of the day salmon asparagus and rice. When it arrived at the table we were shocked how poor the...

Moved away from the area a few years ago but thought we'd return for what used to be an excellent breakfast. Service was fast and efficient but I think something was wrong with the cooking oil because both of us noticed the bacon, eggs and...

Stunning location and decor. However let down by extremely poor service and food with stale bread used for sandwiches. People leaving. Tables not cleared. Only one girl knew what she was doing the remaining 3 lads clueless. Either lack of training or couldn’t be bothered....

2 x fish and chips and tea, very small pieces of fish for the price, serve this in somewhere like Whitby they'd throw it back at you, not good enough, and the skirting boards all broken and filthy, 100% certain we will never return.

How can such a legendary part of history turn into the dump it has become. When I was at school we would go for the most amazing cakes and baked goods. Now we get served tastes coffee, stale cakes and poor quality unseasoned food. The...

Decided to pop in and try this place. It was really nice we enjoyed the food. I will definitely return to try other things on the menu. The food coming out looked nice.

I don't like writing bad reviews but the owners don't deserve for our visit to go unchecked. Looking at other reviews looks like they don't care. Can't believe I didn't check Tripadvisor before going here, but how hard can two hot drinks and a cake...

We both enjoyed a full English breakfast that was tasty and well priced. Service was friendly and quick.

Oh dear, after waiting 35 minutes being patient, I asked a passing waiter if our coffees were ready yet. He came back with two glasses of water and said sorry but they were short staffed and our order had been forgotten. We said OK we’ll...

Extremely poor quality food for the money. Enquiries at the time to the establishment about gluten free options seemed lost on them. The chicken salad which comprised of lettuce, 2 slices of chicken and a boiled egg. My partner had a beef pie which although...

Over priced and laid back service. After a very long wait to be seated, I waited almost 50 minutes for an avocado on toast to come out and that was after asking for it to be checked in the kitchen. The two tables either side...

Very disappointed with my visit. Had Scone, Clotted cream, jam & pot tea. £9.50. I had to ask for more cream as only a scrap given at first. Jam not homemade? Scone didn't appear homemade either. Was treating self as Pollys used to be the...

Popped in for a small bite to eat, waited ages to be seated, clearly not enough staff. After sitting down we started to give our order, one of the specials was Quiche of the day, asked what it was and told it was ham and...

7 of us had brunch her today. From the second we walked through the door the service was excellent. Friendly, helpful, polite, caring what else can you ask for? The food was also excellent, both tasty and plentiful. We even popped back later for a...

Went here for lunch, was seated easily and quickly, order was taken in a good amount of time. But the waitress didn't know what the soup of the day was and then she didn't take our order correctly even though we said twice what we...

We arrived quite late in the afternoon when similar places were closing but received a warm, unflurried welcome. The Polly Tea rooms opens until 530pm and served good lunches as well as morning coffee and a variety of afternoon tea pleasures. The set tea looks...

Reluctant to give only 3 stars as this is very nearly a lovely tea shop. The food is good and the staff are friendly. The 3 stars is for the following reasons: very slow service, no gluten free desserts or cakes and very few gluten...

For over 10 years (pre-pandemic) we loved to stop at Polly’s Tearoom to have the refillable filter coffee and teacakes served by beautifully turned out girls with neat little buns and wonderful service. The ambience was very special too and as such we were happy...

Firstly this is a lovely little place, staff are all friendly and the food is really nice. We have two young kids and we all had food and drinks. Price wise it’s not cheap, but it’s reasonable for the portion sizes and quality of the...

Not what it once was. Too many large slabs of cake and overly large scones. Used to be a favourite haunt when they did refills of filter coffee, nice smallish but good quality cakes and a delicious variety of scones, the muesli ones were great....

Arrived at closing time after several hours stuck in snow. Friendly staff, Great tea and cakes.Not like other businesses where the staff grumble if you come in late. Served with a smile and politeness.

A big thank you to Kieran for making our visit extra special on our first visit , it was this first class service from a proffessional, attentive ,charming man with a great sense of humour, along with the locally sourced ingredients which made us go...

Met with friends for lunch. Were really looking forward to it and we all chose Welsh rarebit. Sadly the food was disappointing. For all 3 of us the toast was burnt and the bacon was cooked to a frazzle. It just tasted like cheese on...

As an ultra patient person, I will wait ages & give people benefit of the doubt, but I so wish I had given up & gone somewhere else for food & drink! We arrived on a glorious sunny day, thought cafe looked amazing, I loved...

Nice place. Friendly service. But food is very poor. Cheap tasteless sausages. Tin mushrooms. Margarine for the toast. Cmon Polly, you can do better.

I had to wait OVER 15 minutes JUST to PAY the bill!! I had a coffee and the Welsh rarebit. Both were perfect. I had waited for over 10 minutes to be served and eventually had to ask a waiter to take my order. Another...

As my title suggests, not the same and not sure whether we’re be back. My wife has visited this place many times over the years and I have a few but its lost its charm as the prices are so high and though it’s a...

Staff were great and this is in no way a reflection of them, children’s afternoon tea was amazing and great value for money bar the them running out of the bottle of Fentimans pink lemonade. We were told that they could offer an alternative which...

Have been to Pollys several times over the years. The food is always really good. Good portion sizes and great value. Service can be a bit slow or manic, but that is more to do with it's popularity as it is never empty! Definitely worth...

We stopped for a quick cup of tea on a very rainy afternoon and wish we hadn’t, as we nearly expired when we realised we were charged £3.95 EACH for tea bag tea in a pot that wasn’t very special. We checked that a mistake...

Waited 30 minutes for a pot of tea and a to be bought to the table. Then had to go inside and find the waiter to ask for the flapjack we had ordered with our tea

Visited Polly’s today for breakfast and was served by Marie and Kieran ( Thanks guys!) The team were exceedingly friendly and the food just superb. Golden eggs, proper sausages and bacon that was so so tasty! Heartily recommended!!!

Now, here's a place which has a high opinion of itself. We didn't want a massive lunch so ordered just finger sandwiches accompanied by a cappuccino for Mrs and a pot of tea for Mr. Nice tea, I managed to get 7 cups out of...

Staff are not at all attentive. 1st visit post lunch we arrived for tea and cakes and stood waiting for 10 minutes whilst 3 staff chatted while clearing some tables despite there being 6 cleaned and emitted we were ignored so left and went elsewhere....

I visited polly tea rooms for the first time and I was blown away with all the cakes and biscuits. I wish I could of had one of everything, it all looked amazing. I had slice of the salted caramel and it was to die...

My first time visiting Polly's Tearooms and really enjoyed it. Its a lovely traditional, pretty tearoom, very clean, and staff were very friendly and helpful, very knowledgeable about the menu too. I ordered a sandwich, a proper doorstep, with plenty of filling, a side salad...

Staff are friendly and efficient, especially Kieran. The tea was just how I like and the cakes are very good.

Stopped by for a cuppa and cake. The service was very friendly and quick, and the cakes are some of the best in the area.

Never been in before considering I don’t live to far from Marlborough, thought I would stop in for a quick cup of tea, all I can say is wow. Why I didn’t stop in before I don’t know! Service was efficient, felt like home almost....

What a total disappointment and disaster. We went on a Sunday, mid afternoon so it wasn’t over busy. There seemed to be a lot of staff all very young, but only one person to take the orders as we were sitting outside. The food came....

Visited at lunch time not particularly busy but waited 25 minutes before I asked if I could order. Eventually we both ordered ham, egg and chips. The ham was dry all four eggs were hard and the chips were also dry. We ordered a pot...

Arrived at the tea room just after midday on a Sunday afternoon. It was reasonably busy we got our table and we're going to order lunches. It took around 25 minutes to actually take our food order and my elderly father had to ask one...

I have been a customer at Polly tearooms for at least 50 years. This is, arguably, one of the most quintessentially English tea rooms in the country. The exterior facia has recently been replaced and the shop now looks like it means business, rather than...

We visited Pollys Tea Room today. Our wedding anniversary. Having been before and been very happy. Taken to our table by an unsmiling gentleman. Ordered the food. A drink too as a special occasion. One meal was ok. One was not. Our table cleared, and...