The Polegate in Wealden

The service is very slow. Urgency and speed required when serving coffee near a railway station

the order just tasted like a flat white very little flavour and definitely didn't taste like golden caramel like it was supposed to. Will not be ordering again

Used to be good but got I charged for things I wasn't given and then they wouldn't refund or provide the items, really rude and annoying that they basically just stole my money.

Staff were friendly and polite fast service

Nice afternoon out. Popped in for cuppa and a snack. Staff friendly. Good atmosphere

Not the best Costa Coffee I've been to the tables are too close together. I would not recommend.

2 items missing, hand scribbled note saying “get refund through Just Eat”, hot drink spilt all over and now half empty, delivery driver too busy talking on his phone went to the wrong house!

Love a coffee from Polegate Costa just before catching the train. Friendly staff and great service.

Absolutely perfect! Thank you! I’ll be back for more.

Toast was soggy & an item was missing yet again

For the second time an item was missing, last time a lemon muffin, this time a pecan slice. I won't even bother ringing this time. I asked them to bring the missing item last time, they said I needed to get refund from just eat. Disgusting service.

missing items rather than a refund just put not available on Mt receipt !!! was nearly a £5 item

I didn’t receive any food with my order As stuff was unavailable, which is fine. But the Shop could have contacted me with the phone number provided to let me know it was unavailable, so I didn’t waste money on a order that didn’t come with any food 🙄

Great friendly knowledgeable staff .would and do recommend to family and friends.

Very rude girl who serve me today and she was just very rude maybe respect your staff

Its unfortunate to have to repeat many other recent reviews for this location. However i think that the young girl in the shop yesterday was the most rudest and inhospitable person i have ever met in any hospitality ever. Wow, it starts with just being stared at when you approach the till to order. No hello how can i help you or a smile, just a blank look with attitude. Then there is the punching of the till keys as she enters my coffees, again silence i have to work out what happens next. Then having made the coffees she stares at you until you take them. Luckily i was not sitting in but as i left and said thank you again i received the most horrendous glare from this person. How she is working in hospitality i don't know, she obviously hates it or hates customers i not sure which, HORRENDOUS ATTITUDE.

1 item missing & another substituted with no contact attempted before delivery

1st time I’ve ordered a Costa home delivery. I was so impressed that I’d definitely do it again.

Two items missing but appreciate my driver coming out in the rain! Have filed for refund but doesn’t help the lack of breakfast!

I agree with last reviewer. I walked in at 7.45 today to two grumpy young girls. I used to come in a lot before work at a GP surgery, the manager and all the staff were very cheery. How that's changed. It was as if I was putting these girls out by coming in, let alone wanting service. I requested that my croissant be warmed, wow! How dare I make such a request! one of the girls sighed, banged the croissant into the 'oven' slamming the door. However these 2 girls are very happy when they don't have to serve customers but can gossip among themselves. Shocking service. Really gone down hill. Also the table I sat at was vwet dirty. Needless to say I won't be coming in here again. I also heard another man complaining about the service whilst I was in there. Julie. Eastbourne

We came in to shelter from the rain whilst waiting to be rescued. The staff were lovely and the hot chocolate was great

To say the customer service is bad would be an understatement. Glared at me for daring to walk in, didn't ask what I would like just stood at till and glared at me again. Then till froze and she took my card, I asked for it back and she snapped that she was going to give it back. I walked out. Really don't need an attitude with my morning coffee.

If I could leave a zero or minus figure I would, easily the rudest and worst staff I’ve ever experienced, how they’re still hired there I will never know it’s embarrassing

Since being taking over with new management and having a fresh set of staff the place is so much more welcoming and clean than it has ever been great service and warm welcomes and if I ask for extra hot that’s what I get very helpful with explaining drinks if you have questions I used to always just have take out but now I find myself dine in and enjoying my coffee and cake or lunch and always engaging in conversation with staff that are so friendly

Nice to sit and have a coffee, especially if you've just come back on the train after a tiring shopping trip, or waiting for a train to go on a shopping trip 😉

I've been here a couple of times thinking I came in on a bad day once but not so. Staff rude and clearly irritated and annoyed to be there. Staff member that served me kept yelling at me when I forgot my PIN like I was some doolally old lady. Shop wasnt even that busy. I can believe those that say they purposely don't serve certain items when they want to leave by giving excuses various machines arent working. My recommendation would be - avoid.

Wouldn’t even give it a 1. Teapot was dirty , tray was dirty and could taste dishwasher salt on cup. Staff not interested at all

Wrong order - very disappointed

Medium was a small, £4.40 for a small cup of iced coffee when I ordered a medium …..and it tasted terrible, I’m not one to write bad reviews but this time I was just not happy with the service and the quality of drink. Shouldn’t be given a choice of small and medium if they only do small cups.

Great experience, lovely hot drinks and kind staff. Went this morning

Almost 2 hours late and food stone cold. Not impressed. Restaurant should have cancelled.

Lovely choice of drinks and snacks, good seating and always a welcome greeting

Not as chilled as it was. Coffee rather pricey & rewards reduced too!

Food cold and items missing after a long wait

Got given a packet of crisps, the rest of my order wasn’t there. I’ve requested a refund and have received it. It’s been 10 days since.

Went into Costa in Polegate today to order a couple of drink when I asked if I could get a Mango and passion fruit cooler I was told we have stops ice drinks as we have no ice and are ice machines needed cleaning under there new cleaning schedule it was only 4pm so in the end I had to order 3 hot drinks or a super hot day. I will 100% not returning When I asked what days are better to come For ice drinks i was told by the two servers any day apart from Thursday. Not very happy. 😡

Never turned up. Said was delivered and wasn't. I'm pregnant and disabled and I'm fuming. Number for costa wasn't valid.

For a Costa very limited assortment, most of the time

Items I ordered were out of stock but staff member Sue gave me a call and was helpful in replacing items. When delivered a raspberry and almond slice was missing so I gave her a call. Sue said she would make a note so it would be included in my next order. Ordered today (didn’t want to leave it too long incase it wasn’t honoured) and got somebody else’s order. Restaurant can’t help and it’s probably too late for yesterday’s missing item to be refunded. Don’t fancy ordering again for them to get my 3rd order wrong in 24 hours. The food that did arrive was good but hot toasties were sent in same bag as an iced coffee so the cream had melted.

Yesterday’s order was missing an item which the staff member I spoke to said they’d add it in on my next order. I didn’t want to leave it too long so placed an order today. I received somebody else’s order which was marked for collection. Rang the store to be told there was nothing they can do and I’d have to contact just eat in the hopes of a refund. Which takes up to 48 hours. So no coffee today or raspberry slice from yesterday. Awful system.

Placed an order the previous evening for the morning. Order never came, called the shop for them to say it had been received but marked as delivered due to it being Sunday hours and opening later, so was marked as delivered and just told to apply for a refund. Maybe a phone call to confirm the order before accepting it. Don't mind a late order, but just not processing it and not even calling is a bit much.

Ordered a cup of tea for £2.40! And some reason they think half a cup of water plus half a cup of milk is good

The whole place was filthy, floor, tables and toilets. I cleaned my own table with a cloth and spray that was left on the side! I immediately regretted ordering. There were two women behind the counter working slowly, disinterested. It wasn't busy, there were a coupe of tables occupied. Based on this experience I would never return to this Costa, it was so dirty, the place hadn't been cleaned for ages and I wouldn't recommend in any way, which is a shame as I like a Costa generally. How this Costa has managed 4 stars is beyond me.

Ordered large drinks but small delivered but. Charged for large. Ordered 2 biscuits charged for 2 but only 1 delivered.

Asked for extra hit coffee, got tepid, this is not the first time this has happened 😑

Cake was missing from order . Was told I must get refund and order again, of which I would be charged delivery again. Refused to just send missing cake. Awful service.

Nice and relaxing with inside and outside seating. Toilet on site with a baby changer.

fast friendly service with lovely hot coffee thank you !!

Manager on her phone as she makes drinks and didn't wash hands before handling panini. Young staff member on till service unsmiling, bored and unfriendly, and then cups were dirty... all a bit negative in terms of atmosphere and customer service.

Fab place 5 stars for coffee and toasted sandwich

Dairy whip given (a tiny amount) instead of cream, lumps of ice in the drink. Very poor.

Staff are great but coffee shop is tired

Fantastic coffee and great staff here, stopped by while waiting for the train, had a lovely conversation with the staff and a great coffee and sandwich, decent price too and interior is very nice and cosy.

Good friendly service here just round from the station

Awful, dirty place. Dirty floor full of pieces of food, dirty tables, dirty seat and floor in the toilet. Girls behind the til were talking loud instead of keeping this place clean for customers. Didn't take even a sip of my tea, glass was so unclean, disgusting. Left leaving full cup on the table, no point asking for replacement. First and last time visit. Can't believe it's still open.

Delivery was fine but parts of my order were missing.

Polegate Costa is a joke. Once again a major item missing from the order. And only half a cup of coffee. No drivers so had to wait over 50 minutes for food. The actual driver was very nice it's not his fault that just eat are so poorly run.

The white hot chocolate was just milk no white chocolate

Our order was over 45 minutes late. After ringing the resturant and being told that the drinks would be remade fresh when the driver arrived. The drinks arrived melted and warm (a frozen drink) amd cold with cream melted (hot drinks). The service recieved is appaling and I will not be ordering again.

The coffee cups were half full. We ordered large and it seems they sent a regular size in a large cup. The delivery driver was nice but it took over 45 minutes to assign a driver.

The delivery driver was wonderful. However my coffee was only half full and missing a panini with no substitute

Ordered blueberry muffin but received the wrong cake :(

Food was cold, the cakes we ordered were completely wrong , called the restaurant and they just told us to take it up with just eat, even though it was their error. No apology, all that we got from the member of was staff was ‘well I didn’t pack that order’ .

Half of my order wasn’t in store. The kind delivery driver rang to inform me and asked if I’d like anything else in its place. Delivery was prompt and driver nice, Costa has not refunded me for the order I paid for and only received one item of though!

Didn't receive the right order

I’m missing a drink from my order

The driver called me saying he was outside. Was no where near my property. Food arrived cold.

Latte tasted okay but packaging a frappe drink next to a hot drink makes no sense as my frappe drink arrived completely melted. The ‘whipped cream’ was also curdled and rock solid underneath so looked and tasted nasty, how do you not notice that? photos don’t do it justice… Had issues before with drinks from here so lesson learnt, wouldn’t recommend as seems very half assed.

I didn’t get any cream when it says on my order that I asked for cream

Everything was fine except the cake. It was literally so stale my mum could hear my nail tapping on it from across the room.

I waited for nearly an hour. My tostie was cold

As always excellent service, and great coffee.

Didn’t put any coffee in the coffee I bought. Always messes up your order, without fail.

Sent wrong items ordered 2 large coffees one was a medium. Ordered 2 frostinos with cream they didn’t supply the cream

Polegate is by far the best costa in Eastbourne. Coffee is always excellent

Always the best quality from Polegate, just need to check the order better. Last time missing Brownie this time medium when paid for large.

Coffee was great taste, but not put on lids/cover so had leaked everywhere when it had arrived

Two days in a row I have ordered from Costa both days the sausage BAP was missing I rang JUST EAT and out of the £21 I spent in two days all they are reimbursing me is £6.50 it is absolutely disgusting just EAT I am such a good customer I cannot believe this is happening You can’t phone just ate either and that online chat person said I have to wait 72 hours I am so disgusted

Always love the millionair shortbread. But today we got in plastic much smaller dry m.shortbread. not good at all.

Didn’t put any coffee in my caramel frostino as I requested :(

Driver was very nice and welcoming, seemed sweet

Put cream on top when I asked for no cream

Lovely food here from Costa always perfect, just wish there was alot more choice and sometimes the app plays up and say's their shut. Overall definitely worth the money. Ruby hot chocolate was amazing!

The polegate Costa is by far the best in Eastbourne. The coffee is always really good and never burnt. Would recommend

A pity it closed. Staff were friendly and helpful. Breakfast was cooked to order and well presented.

Lovely welcome a great cup of coffee and a great variety of cakes. A little gem near the station. Near the station and there is free 2 1/2 hr. free parking nearby. Worth a visit.

Yo vivo cerca de este café y visitará siempre que puedo, la comida es increíble relación calidad-precio, servido por un personal encantador y normalmente tener una charla con extraños cuando estoy allí, revistas, intercambio de agua para perros, y solo tiene una comunidad encantadora.

Desde el momento en que entras te hacen sentir bienvenido por Carmen, la comida es siempre fresca, muy bien cocinado de un menú variado y querrá llamar de nuevo. No hay nada tan bueno dentro de las 10 millas y hemos probado todos pero siempre a POLEGATE CAFE, podrá disfrutar.

Esta ordenada, pero pequeño café tiene una ubicación privilegiada en la High Street y cerca de la estación.

Been several times for breakfast which is consistently excellent and amazing value. Lovely feel to the place too. Highly recommended.

El desayuno de Polegate Cafe es de primera clase. Los buenos ingredientes de calidad. Un montón de opciones de desayuno para vegetarianos y veganos incluidas salchichas vegetariana y leche de soja para el té. Veganos puede "construir sus propios" los desayunos de una selección de opciones para vegetarianos. Hay incluso sin gluten desayunos gratuitos y "adelgazamiento" opciones adecuadas de desayuno bajo petición. Nuestro desayuno y completo desayuno vegetariano comen carne estaban cocinados a la perfección, caliente y mi carne comiendo mi marido estaba muy impresionado con la calidad del tocino, huevos y black pudding. El pan frito era delicioso. Muy limpio y acogedor café con un personal amable. Sin duda volveremos.

Un amable limpia y ordenada cafe' no es grande, de ninguna manera, pero los saludos que pone a todo el mundo como llegar es genial. Un menú variado en cada mesa, además de una junta con "la especial de hoy's" en la pared. Es uno de esos lugares donde usted puede ir y te hace sentir "en facilidad." si desea simplemente una bebida o una comida simple soplado completo - nada es demasiado problema para estas dos mujeres. Tanto Annabel y Carmen cuida a todas sus peticiones y asegurarse de que está satisfecho con todo antes de su partida.

Me encanta el ethos de esta cafetería, la gente ve como una comunidad reunirse. Los propietarios y el personal es amable y servicial, y nada es demasiado problema. También ayudan a otros pequeños propietarios de negocios pero que venden sus productos y siempre están tratando de ayudar, tienen un banco de comida y una biblioteca de intercambio de libros. La comida es genial que he probado desayunos ... Y los pasteles ... Dios mío! ñam ñam! También hacen un buen café ... me voy en regularmente ya que me hace comenzó por el día.me encanta este lugar y no lo puedo recomendar lo suficiente.

The best place to meet your friends and a good bite to eat, done this now several times over the last two years and every time it was excellent.

Wanting good food with friendly service and a nice deco. Then look no further. Every time we visit Polegate we find time for at least a coffee but their cooked breakfast is well worth spending time to enjoy.

The Polegate Cafe is full of local art and precious crafts and delicacies. The staff are friendly and really care that customers are treated well. Food is fresh and locally sourced. The Cafe makes a huge contribution to the local community offering arts n craft events, music and even a foodbank service. A real treasure!

after suffering from stomach issues, to finally find a café who not only cooks the food fresh to order, the food is of decent quality so I never have any stomach problems which is a bonus for me. In all my visits to the café, I have always found the atmosphere & staff very welcoming & incredibly helpful especially when I take my 2 toddlers along as well. There are now books available for families with young children to help keep them entertained whilst enjoying a cup of tea & a natter. Highly recommended to anyone and everyone.

I was in Polegate this morning and had some time to kill before catching my train. This cafe had been recommended to me previously by several people, i.e neighbours and work friends. I stopped by and treated myself to a breakfast. The ladies were very helpful as I made a couple of changes to the set breakfast which I selected from the menu, the food was delicious, well presented and served with a smile and extremely quickly. This cafe has a lovely atmosphere, is quirky and definitely a place which I shall return to with my husband or friends in the future! A perfect experience!

Popped in on a Friday morning whilst on the way to catch a train. Was the choice of Harvester up the road or this cafe, and as I prefer to support local business thought I'd give it a try. The food was good and of good value for the price. I ordered a variation off the menu but it was no trouble.Two things I noted though which let the side down.Firstly, my table hadn't been cleaned properly and there was solidified ketchup on it. As I was on my own I let that one go.Secondly. The kitchen is open door, so anything said in there can be heard, including the immortal line when the two women in there were chattering away "I'm F***g P***d off ...."There was an elderly gent sat on the next table who looked quite surprised upon hearing this. That conversation is for private, not when customers are in earshot. Would have given a 4 and left a small tip otherwise.

I often visit the Polegate Cafe.Always good atmosphere and has locals which is always good.I live in Polegate and the Cafe offers a good range of snacks and main meals if you fancy something more substantial. It is a shame that there is not an outside seating area during the summer months as I am sure it would increase the turn over. Sadly there is not much that can be done in that area as the pavement is very restrictive. I am not sure what is around the back?It is a good Town Cafe and worth a visit if you visit Polegate.Bacon sandwiches are very good.