The Place To Eat @ Glasswells Bury St Edmunds in St Edmundsbury - Phone Number, Reservations, Reviews

Bit noisy and very busy. Quite expensive relative to other cafés of similar ilk. Could do with a menu reboot. Have used a few times, was going to eat here but only had a drink as nothing on the menu inspired me or my colleague.

Good stuff, nice staff, and helpful. You get what you pay for.

Quality food, well presented, good service.

Kind and friendly staff, delicious tomato soup with a slice of bread. The cakes looks delicious but I didn't try .Looks clean around.

It's a furniture shop with attached cafe, so the atmosphere is never going to be. Anything special, well is it? However, it's not badly priced, no problems at all with the service, which was ex excellent and the products are fine. It's all on one level from shop entrance to cafe so access is good if you have mobility issues.

Great local business to have a nice meal and then try out the beautiful furniture

Not the place to eat!restaurant ran out of food by 2pm whilst advertising they do Sunday roasts til 2.30pm. We were offered soup, baps or lentil ragu. The ragu was dull and bland, no other options for a main meal. Not everybody wants to eat at 1pm on a Sunday, false advertising and disappointing menu. Waitress was lovely despite the fact they really need to review their menu and chef.

Always a lovely place to eat and meet friends

Good choice of food with very friendly staff.

its a nice place serving a mix of cakes/teas/coffees and lunches. gets busy though and you may have to queue.

Good for lunch nice sandwiches and soup

I found it noisy and the food was average, so I'm a little disappointed. It may have been my food choice, so I will give it another try.

Had a bacon and mushroom bap, eitj coffee, it was delicious

Very good food and very friendly staff,service excellent. Could do with some acoustic improvements as background noise can intense.

Fairly empty restaurant, staff chatting, very slow to take order so we left!

Well served, good service and cosy environment.

Nice food , great selection They even do a Sunday roast best to book very popular...

Tasty, well presented food, with attentive service. Thoroughly recommend.

Had Christmas dinner here…. Have to say I was very impressed…..a really good serving of turkey and everything hot….treacle tart for pudding…..everything tasted delicious…..service good….definitely will eat there again 😋

Friendly, smiling staff. Good food and coffee. That's why we keep returning.

Early Eating today. As we was the first customers to use the table I find in inexcusable that the table still had crumbs all over it. The floor was also very sticky also so looks like the cleaning of the area could be improved. Was disappointed to find out there were no All Day Breakfast options on the menu, only a Sausage Bap or Bacon one. Ended up having the Bacon Brie and Cranberry Panini which was ok, and came with a small salad and some crisps. The staff were friendly enough. Didn't try any of the Cakes but looking at how busy the place got they must be good.

Quick service and really lovely food. Great coffee as well !

Lovely meal, welcomed break, excellent shopping venue..

This is a great place for lunch. It is old fashioned in a good way and the quiche is particularly good

Customer service was fantastic. The food was fresh and full of flavour. Recommend a visit

Great food. Lovely staff. Excellent service.

Well done finally a dessert I can eat vegan syrup sponge pudding and vegan ice-cream. If you weren't told they were vegan dairy free you wouldn't know. Sponge moist an generous portion vegan ice-cream great texture not gritty. Tastes like a good quality ice-cream. Thanks for the recommendation.

Friendly staff and good service. The food is not badly priced compared to similar venues and was tasty.

I had a jacket potato with prawns ..it wasnt very nice .prawns and dressing tasteless I left most of it

We was given an afternoon tea voucher for Christmas, called on the morning to arrange, very polite lady explained afternoon tea was from 2.30-3.30pm. Went along at 2.30, was seated & served by an exceptionally polite young man called Owen. I must admit we brought the demographic age down significantly as the place was very busy with pensioners, but wow! sandwiches & cake’s fantastic. I would recommend this to any one, any age. Thank you glass wells.

Lovely place to have a break, contemplating how you could justify paying the prices they want for furniture. 😱

Very good food well presented and tasty ,nice clean place to eat while shopping for your new sofa etc

Always good service . Always good food.

My friend & I had the quiche,salad & new potatoes. We are both cooks - and I would go as far as to say that was the best quiche we'd eaten out ever. Light & fluffy. Divine.

Arrived around 11:30am. No one welcomed us in and just heard a voice say sit where you like. The waitress came over practically as soon as we sat down wanting to take our order. We asked if we could order from the lunch menu and got told no, still 25 minutes to go. Got told Sandwiches or toasties or cakes. There was only 3 cakes on offer. We decided to order a Cheese and Tomato Toastie. It was cold and the cheese certainly hadn't been melted and looked like a watery scrambled egg/baby sick. We tried to get someone's attention to complain but was only 2 waitresses that we could see. Tried several attempts to get a waitress attention but ignored us and carried on cleaning the tables. We left most of the sandwich. A waitress eventually came over to collect our plates and ask was everything ok? We told the waitress we was not happy with the sandwich and tried to complain on many occasions. She said she would speak to her manager. The waitress never came back so we proceeded to the front till to pay. We were then served by a Manager who said we should of complained straight away. We explained we tried too. She then went on to say perhaps the chef put in too much cheese in. Never offered us a discount/gift voucher or say sorry! Left very disappointed with a bill of £23.75. Will not be returning again. Staff look miserable and bored.

Lovely visit to Bury St Edmunds store whilst away at Newmarket

The staff were welcoming and friendly on arrival. I ordered a carrot cake, which was too dry and not very nice. It also had raisins in it which were not mentioned, so it was disappointing. No one came back to the table to ask how the food was, and even when I went to pay, no one asked if everything was OK, so it made it difficult to let them know about the issue. The woman just told me the amount and asked me to tap the card - slightly less friendly than the first member of staff. Although all that a-side, I don't normally order cake here and the other food has always been good.

Glasswells - nice, clean, good service and food great.

I had a hot sausage roll it was super lots of sausage meat and nice and hot .

Nice place. Pleasant, helpful staff. A good choice of things to eat. We always enjoy coming.

Excellent food and good service. Very well managed.

Awful iced coffee, to much coffee,bad presentation and awful customer service! Is not worth the price they ask! Very disappointed with this visit and the customer service!

Lovely choice, good quality and very, very clean. 😎

Good traditional English food, reasonably priced and a wide variety on offer

Good dairy free options with a nice vegan Apricot or Date slice and oat or soya milk options for coffee.

All good, scones were home made made excellent but the coffee is expensive in that it is standard price but the cappuccino and latte comes I vary small cups, tbh even the large was too small for me.

Good food, good service, and good surroundings. What more do you need?

A smidge overpriced and food takes a while to arrive

Great food, didn't have to wait too long to be seated and the food arrived quickly.

Food was nice and fresh, service was pleasant, please make your coffee stronger.

Great food and reasonably priced. Was worried when I saw queues but it moved quickly.

Great place for light meals, snacks, sandwiches and cakes. Excellent service and generous portions.

I had tomato and red pepper soup with granary bread, it was lovely, also carrot cake and latte absolutely lovely

The sandwich were yum and the portions were alright too. Coffee was amazing.

Very quick service a great menu and a specials board.The cakes are great the apricot flapjack is great took that home.Had egg cress sandwich had crisps and lettuce leafs salad lovely dressing on the salad leafs.would defo eat there again.

Excellent furniture store, but Extremely long queue for cafe and clostrophobic with the large plastic pens/screen and tables so close together, let's it down.

Came in here yet again for a lovely jacket potato for lunch. Good is always delicious and staff are very friendly. If there's a queue don't walk away. It's worth the wait!

Nice friendly staff good service good food nice selection

Always good Staff very friendly Food lovely

Shame they are not doing the food they did before, expensive for what you get

Poor service - we waited 15 minutes to place our order and it wasn't busy. Capuccino poor.

Lovely food and quick service. Plenty of tables even at peak times.

Had my birthday lunch with my son. Lovely.

Good place. I had a descent scone, and it was good. The coffee blend was great but for a latte, was a machine like beverage ( you would not expect that for the price). Wife had a milk shake that tasted really artificial, hence the two stars in food.

We love going here, every now and again, Friendly Staff and tasty food

Great food in pleasant surroundings served by smiling faces 😁👍

Very expensive for what it is .

A nice cuppa and a snack. Staff friendly and helpful. Often a wait to be seated. Food is of a good quality and presented well.

Not cheap but nice staff and very clean.

Really good Latte, and the Carrot cake was top notch! The Cheese Scone was lovely too.

1st visit for a while But still the same quality service and food excellent.

Nice cozy place with ok food. A little crowded at times.

Reasonable selection for lunch although I believe portion size has shrunk for the same price

As a regular customer I used to enjoy visiting. But this time was the final straw, I’ve even commented on the way out about this before. Your sat down, look at the menu, sit and wait, for waitress to go and serve other people that have been sat down long after you have. Today couple couldn’t decide where to sit, finally they chose a table, and waitress had followed them, then asked if they knew what they’d like!! Three occasions now I’ve had similar. So won’t be returning if this is how customers are treated, better system is needed. Wasn’t even busy, two or three tables at most.

Terrible service sat for a while before being told its table ordering. Then took a age for a waitress to take our order. Told they didn't see us, but we had to wait to be seated. Empty restaurant wonder why!

Clean and tidy and a good place to stop for a tea/ coffee. Extensive furniture store attached

Slow service, grubby in places !

Excellent in store cafe with good variety menu at reasonable prices and daily specials. Easy access with large off road car park. If there is a down side, it's very popular at peak times and you may have to queue. Friendly and efficient staff. Great place to meet friends.

Food good. Service good. No complaints.

Having an hour or so to kill in Bury St Edmunds my wife and I decided to visit Glasswells cafe for a spot of lunch. We were seated fairly quickly but then seemed to be forgotten about whilst at least 4 other couples who came in after us were seated and served. At this point we got up and left.

Best cheese scone for miles. Lovely staff and very pleasant place to eat with big free carpark

Always clean and friendly. Good food too.

Just full of beautiful things and fabulous staff. John Lewis better watch out! Highly recommend

4 waitresses, myself the only customer over an hour before it was due to close. Cake was very dry. Wanted to order another cup of tea. Studious avoidance of eye contact as far too busy chatting. Gave up, paid at till and left

First time been in this glass Wells, I had honey and mustard chicken.

Nice coffee, plenty of room, brilliant staff.

Overall the experience was okay. Was nice to see some specials available. Food was piping hot, though I felt my dish needed extra rice as there was too much sauce. Coffee was disappointing, machine made and more expensive than most highstreet coffee franchises. Service was nice but noone stood out from the pack. Trip to the toilets was lengthy. Altogether would come back but probably not for a couple of years.

Fantastic scones. Get there before the lunchtime rush.

Good selection, portion size good, pleasant environment. Only slight negative service can be a little slow.

Super quick service, best quiche in Bury St Edmunds!

Thank you so very much to Candy and her team for letting us use the meeting room. You made our day. The food was as excellent as ever and the service as friendly. We love this place and wouldn’t hesitate to recommend it 😍

Enjoyable lunch, reasonable menu with a variety of plates and a friendly team

Lovely scones but dreadful tasteless coffee.

Lovely homemade food. Great lunches. Very tasty. Great service

Lovely furniture store with helpful but not pushy sales staff. I did indulge in a purchase, which I consider reasonable.

The sausage roll are to die for. Make sure your hungry before you order

Polite staff. Good food and drinks. Clean and tidy.

So crowded and feeling a bit uncomfortable because the next table is too closed together. The quality of service is not great, either. It used to be very good before pandemic. Very sad.

Always enjoyable and great food!

Quick service. Good parking. Fresh food. Average coffee.