The Pheasant Carvery in Wiltshire - Phone Number, Reservations, Reviews

From the extremely efficient lady who took our booking over the phone right through to the quality and value of the food our experience has been 5* excellence. A very busy venue, decent free parking, a superb booking system and staff that other venues must be envious of this was a quality experience. We were a party of 8 including a baby and a couple of the party had special dietary needs. Kesia was our dedicated server and she met us at the reception and escorted us to our table and was 100% attentive throughout our meal. A mix of al a cart and carvery meals well timed on delivery - plenty of first rate food. I did note whilst I was at the venue that post the Pandemic a lot of customers seem to be out of the habit of leaving a tip which is a shame as excellence of service throughout an establishment like the Phesant certainly deserves recognition. Thank you.

Sunday lunch, so very busy. Good place to meet up, but we reccomend booking. Sunday carvery great value.

After a few years since lock down we finally managed to get back to the Pheasant. And, oh how disappointing it was. In days past, alot of days, I used to run the Original Carvery at the Cumberland Hotel in London. To give you an idea of how busy we were, the restaurant seated a maximum of 100 customers, and we regularly served 500 customers in an evening, so my comments come a point of view with masses of knowledge and experience. So, we arrived at 1pm anticipating a lovely lunch as my treat from my wife. The greeting was pleasant enough, but considering the place was about 1/3rd full I found it strange that, I assume was the manager, had to refer to the computer to get us a quiet table. So we sat down, and waited and waited and waited for someone to take our drinks order. The Mrs is vegetarian, so her nut roast had to be pre ordered before we went to the Carvery to get our meal. Absolutely no problem here. Less than 5 minutes later, a different young lad came to our table saying that we should go up to the Carvery, with our little plastic tokens to get our meal. Great, we thought, we were both hungry, and I especially was really looking forward to eating the excellent food I remembered from our previous visits. We queued happily but the line wasn't very long as, as I've already said, the restaurant wasn't very busy. Our turn came, and my wife presented her token for her nut roast. The chef, who wasnt in chefs whites this visit, asked if she had ordered the nut roast. Obviously we said yes, but her meal hadn't been ordered or warmed up yet. He was very apologetic and advised her to get her vegetables, and he'll get someone to bring her nut roast to our table. Me being the greedy guts, had the large plate. Plenty of meat, but only beef or gammon to choose from, as when we there before. Plates full, we went back to our table, and this is where things started to go downhill. The meat was utterly tasteless. The beef was seriously overcooked, and i think being kept hot in a steamer. The brocolli and cauliflower cheese was seriously overcooked, and the cauliflower cheese lacked any actual cheese. At no stage did anyone approach us to check if we were enjoying our meal. I needed to go to the toilet, and in the meantime my wife asked for the bill. Now, according to the menu, the carvery is charged at £13.00 per person, Monday to Friday, so we were a bit curious her nut roast was charged at £14.00. I know that it's only a £1 difference, but in these strange times, every penny counts. We called the manager over and she agreed that the menu should show the price for ALL the meal variants. She, however, insisted that the price was £14.00 and now became shirty about it. We confirmed that we were only prepared to pay the Monday to Friday price. Her words to this were "I will allow this concession this time, but the next time you come, you'll have to pay full price" We have both come from the service industry and have a combined experience of over 75 years. I found her rude and completly out of order over just £1. We will NOT be returning, not just about her attitude but how poor the food has now become. I have to reiterate that the Manager was absolutely out of order, rude and arrogant. How was she not to know that i was the new CEO, checking out some of the restaurants?

We haven't been at The Pheasant since lock down so was really looking forward to an amazing experience again. How disappointed were we. For those who don't know my background, I used to manage The Original Carvery at the Cumberland Hotel. Our highlight was serving 500 customers in one evening without a grumble from anyone, so my observations of the Pheasant comes from alot of experience. On arrival, the restaurant was fairly quiet, but still we asked for a quiet table. The Manager had to refer to her computer!! So we were sat at our table, waiting to place our drinks order. Our server was busy to wondered why he got us but more on the Manager later. We ordered 2 Americano with hot milk and a pot of tea for the Mrs. The Mrs being vegetarian also ordered a nut roast. Even before out drinks had arrived, we were invited to go to the carvery but another waiter . So, like good little customers we obeyed. We queued behind 4 other customers. Our turn came, we gave our little plastic tokens over, and the Mrs requested her nut roast. The chef looked confused and asked had we preordered, and said of course. He went into the kitchen and came back saying it was nowhere near ready. We had wondered whether there had been enough time to the chef. He said, please choose your vegetables and he'll get someone to bring the nut roast to our table. I was famished and wanted the large plate. All good so far. Got my veg and we went back to our table. There, waiting for ys was our drinks. A pot of tea, and 2 Americanos but only one with milk. The food was very average, I would actually say poor. My meat was utterly tasteless, the Yorkshire pudding soggy, the stuffing was like a bullet, the broccoli totally overcooked, the cauliflower cheese was probably the worst I'd ever eaten and completely devoid of cheese. At no point were we EVER asked if we were enjoying our meal. While I was in the toilet, the Mrs asked for the bill. On the menu it said that the price of the Carvery varied during the week. Mon - Friday.......£13.00 Saturday.............£13.50 Sunday................£14.00 So imagine our surprise when the Vegetarian option was billed at £14.00. Now I know it's only £1 difference but there was absolutely no indication of an increased price. The Manager came over and agreed that the menu should show the correct price difference but was insistent that the cost was £14.00. We calmly explained that we were not prepared to pay the inflated price. The Manager, very reluctantly, said, quite rudely I might add, "on this occasion I will allow a concession" and as she walked off said "but next time you're here it'll be full price" Her attitude was horrendous and, still, at no point, did she ask if we'd actually enjoyed our meal. Sadly to say we WILL NOT be returning and, sadly we cannot recommend The Pheasant Carvery

Called in for a carvery to find out,no carvery between 2 & 5.30 👎 So I returned a few days later at 6pm & we had 2 standard carvery & advertised on this site at 7,95 but when the bill came,they were 13.25,I would give the meal 7 out of 10. Our local carvery is 8 quid & far superior This is the 29,August 2024

Quick pop in meal with our dog o route. Very good value carvery and great friendly service. Good job!

Excellent service, food and atmosphere. The vest roast beef I have had in a long time!

What has happened to this place. Before COVID it was brilliant, now it’s rubbish. The meat portions on the Carvery are barely acceptable for the money. Their roast potatoes used to brilliant, now they’re dry and tasteless. The veg is very ‘hit & miss’ dry, carrots not properly cooked (hard) Everything left under the lights & dried up. What a shame, I don’t visit any longer. AVOID if you don’t want a rubbish carvery meal!!!

Amazing gem we stumbled upon for mum's birthday. Food was perfect absolutely no faults with it. Staff were amazing and polite and the place was lovely and clean. Great value for money. We will be back.

Amanda and team are fantastic. It's a great carvery. The puds are a little stingy in portion size, for the price but that'd be my only gripe.

Absolutely fantastic, the food, service and the pub itself. Highly recommended!

Great place. I stopped for lunch on a Sarurday with my elderly mum (in wheelchair). Great service, good food (vegan option was lovely).desserts were really good

£4:70 for pineapple lemonade absolutely DISCUSTING especially at a funeral wake

We look forward to visiting our family in Wiltshire and to have a carvery at this amazing place. It’s such good value for money. The whole place buzzes. All the staff are friendly and helpful. Chefs who prepare and cook the food are perfectionists. Obviously they source excellent quality meats, as no matter what you choose, it melts in your mouth. Generous portions , great selection of vegetables, and copious quantities of great gravy. Worth every penny. The seating gives you different zones, room to be comfortably seated, and you are never rushed. Plenty of free parking too. Toilet facilities are always clean and tidy and well stocked. Would highly recommend, can’t wait for our next visit.

Nice and welcoming staff and service. Good food and price.

Quick birthday lunch with 2 colleagues. We all Just shared 2 lots of the bar snacks... 3 for £15.00. So six small bowls to nibble on. Nothing special. Not amazing.

Came here while on holiday in upper seagry, went because of the star rating and reviews and closeness to where we were staying but can’t understand the good rating?! Food was awful, you get what they call all the trimmings with your roast, which is a large Yorkshire which was all crunchy and disintegrated when you cut into it, the sausage had a hard chewy skin and was mushy on the inside and the stuffing was bland and resembled the toughness of a golf ball. Meat was fine but only got 1 measly slice (I had the beef) the potatoes were ok but all the veg options were badly cooked. All watery and over cooked. The cauliflower cheese just tasted of cauliflower not a hint of cheese and the gravy was so bland just gravy powder mixed with water. All the condiments table was a mess sauce spilt every where and so was the serving area. One positive I have is the young waiter, he was friendly and efficient, we gave him a tip

We visited for a family meal and had the carvery. Our last visit wasn’t the best experience but we decided to give it another go. We couldn’t fault the customer service but did feel again this time that the presentation of food was sloppy and the hot plates were covered in grease and spilt gravy. The general standard of food has sadly gone downhill and has put us off visiting for a carvery again. It felt like a canteen.

Went for the Sunday roast again, and again, it was not great. Everything was pretty bland, I am not sure how they managed it, but the potatoes looked perfect on the outside, but hard on the inside meat was dry the veggies were flavourless. Not a good experience..

Even though the carvery was not open thr food of the main menu was excellent

Had a lovely vegetarian carvery and a delicious dessert. Staff were all very friendly and I was seated promptly in the restaurant even though I was early and waiting for my friend to arrive. Service was unhurried and we moved to the bar to continue chatting into the evening.

Very disappointed. Meat over cooked and vegetables were not cooked. Such a shame.

Have eaten here a few times, lovely carvery. Choice of 3 meats. Staff very helpful & friendly. On this occasion, due to having surgery on my foot, they suggested that they seated me nearest to the carvery. Fabulous service, thank you. 🥰

This is effectively our local, and since venturing in have been back many times. The food is always delicious, the staff friendly and welcoming and huge car park so handy for car meets too (Wilts V-Dub Club)

Didn't go for food on this occasion as I have eaten here before and find the roast dinner a bit bland and stale but the pub on the whole is very good, really enjoyed the quiz and was a fun night as was the music a couple of weeks before with End Of Story

Paying extra £2.40 on top off price off your roast for Sunday and getting small mounts off meat I had turkey and gamone and beef was all gresal Get a Cheff who looks after the customer

Lovely food as all aways and busy

Easy to book. A warm welcome and a table provided near the Carvery for us (my wife has a walking frame). Very good quality food as usual and a very reasonable price. We've visited quite a number of times now and certainly intend to come again!

We were treated with the utmost customer service. Nothing was too much trouble.

Lovely carvery and really good value for money. Plenty of choice and the beef melted in my mouth. Nice catch up with friends in a clean and tidy pub. Can highly recommend.

My husband and myself visited today at lunch time and both had the Big Al's hot dog and fries cost £13:95 each and totally disappointed with the meal , the hot dog was a frankfurter sausage and the hand full of fries wouldn't feed a child, the staff that served us were friendly but sorry to say would not visit again

Carvery was excellent as always and drink selection was good. It was rather busy being Father’s Day but the service to get drinks was a little slow. Overall recommend to anyone wanting a roast!

Have previously had the carvery when here and it has been excellent. On this occasion it wasn't available due to the time we arrived (travelling back home). Rather limited choice from the rest of the menu. The food was fine, but nothing special. Not sure how frozen carrots and peas count as 'seasonal green vegetables'! We were the only people in there when ordering, but the food took over 40 minutes to arrive and, apart from the gravy, was a bit lukewarm. The young man who served us was very pleasant and attentive. Think we'll ensure we're there for the carvery in future.

Lovely warm inviting pub with excellent dining. Very rural location. Food and service great. Check opening days/times as not open every day.

I visited the pheasant after recommendation from friends. I was not disappointed.

We visited on a Saturday to celebrate Fathers day as we couldn't meet up on the Sunday - it was busy and the service was slightly slow ( to be expected) food was fabulous as always though.

A great chance find, we will be back.

A drive past decision to grab some evening meals. Very limited vegetarian options.

Very limited menu choice on Sunday evening, not what is shown on the website which was disappointing . Staff were friendly but we felt a bit rushed towards the end - it was only about 8.45 so not very late. Don't think we'll be back.

Fantastic roast as always, very quick service and reasonably priced

First visit.. Courteous and speedy service; excellent food (congratulations to the Chef!); friendly atmosphere; woofers allowed and easy parking. Will definitely be booking again soon.

Always a great carvery; quick polite service and good value. Always worth booking and dog friendly.

Food, service and atmosphere good wasn't too busy. Staff friendly

Just got back from a meal here and have to say all the staff were very friendly! Food was good but the staff made it!

Food was not hot enough. Over cooked frozen vegetables. I suppose you get what you pay for…

Lovely place to spend a bank holiday lunch. Staff were friendly, swift and attentive. Food was excellent - I had the carvery, and couldn't fault the amount of food on offer! A huge roast dinner and a coke for under £20 was excellent value - thank you!

Very popular on a Sunday as expected. We had to eat in the bar which wasn't a major issue. Great meat on the carvery but the veg options were a bit limited. It was quite pricey for what we got also

Lovely carvery and cheerful staff.

Friendly service Good food, fresh and well cooked Warm welcome

We got the carvery and it was delicious! The roast beef and gammon were melt in your mouth good. There was a good variety of vegetables as well, all though the roast potatoes were a bit soft. It’s also dog friendly, which was lovely. Amazing staff that were very kind and polite. Highly recommend.

We always come in here for a carvery. It's great value and the food is good!

Disapppointing. First visit for Sunday roast. Good service, but average food. Meat slices modest size. Very limited range of vegetables, compared to other places. Drinks quite pricey.

Lovely meal as usual. The staff are all professional, friendly & caring.

The staff were attentive and the meal tasty and of a good size. Priced reasonably. Would return again. Good selection of carvery choices.

Always a friendly welcome, including for our little dog! And the food is really excellent.

Party of seven, all old and decrepit, treated very considerately and patiently. Food excellent clean plates all round.

Great atmosphere, the carvery was excellent and well cooked and presented, staff were friendly and welcoming. A wonderful local pub near me. Many thanks to all Tim & Anne

Excellent pub, highly recommend it

The food was outstanding, you don't need to have a large plate as the standard plate is more than enough.The staff is very friendly and I would go back there next time I go to Chippenham. Highly recommmended.

Bit dead inside the pub. 400 quid for a buffet that consisted of chips and sandwichs. Not impressed.

Lovely food, friendly staff. Clean and worth a visit. Bar area is excellent seating area.

The Pheasant has a gluten free menu, which was an important factor for one member of our group. The carvery provides a wide variety of vegetables and represents good value for money. The only criticism I would make is that there were only two types of meat to choose from. The staff, as usual, were very helpful and friendly.

A lovely pop in place for a carvery or set meal, good food and helpful staff, recommended.

Beautiful food fab staff lovely to have a carvery that stays hot And the cleanses of the tables after each person left the table

Excellent service from the Moment we arrived. Excellent food as always

I brought my son and his girlfriend for Sunday lunch and we all agreed that the carvery was first class. It was a real treat. The staff were friendly and helpful and although it was busy the ambience was very pleasant. Service was spot on.

Sunday roast is what we had. It was good. The beef was very tender. However, one of your major attractions to us is that we love your Cauliflower Cheese with a really tasty burnt crust. Yesterday it was a little anaemic with not much cheese in evidence or any burnt crust.

Cracking food and service as always. It's a real treat to come here with my family. Thank you.

We booked just 45 mins before arriving, it was busy but that gave us confidence that it should be a good place. We were shown to our table straight away, Food was lovely, we had the fish & 2 had burgers, really good quality produce. Dessert was equally good. We had the chocolate tart, the chocolate brownie & salted caramel ice cream. We stayed some time & no one moved us on or rushed us. We were just visiting Chippenham but we would go to The Pheasant again.

Great family pub. Food was excellent, with a very good menu in addition to the popular carvery. Welcoming and friendly staff.

Great public house, the carvery is probably the best in the area.

great value. tasty food fast service

Attended a wake at the Chippenham pheasant. Absolutely appalled at how much food came out. What a rip off £13 per head for 30 people and less than £40 worth of food and cold chips

Came here for a private event with food Included it was a rip off £400 for just this it wasn’t even enough for all of us!!

Me and the family love it here, great food, even better beer 😉. Service is fantastic! I would highly recommend!

Always a wonderful carvery. Staff very friendly and helpful. Always clean

Easy to use on line booking. Friendly and welcoming greeting. Good quality Wadworth bitter. Great tasting food and plenty of it. Attentive service. All that a Sunday lunch should be.

Brilliant food and great service

Fantastic carvery, great service.

My colleagues and I had travelled from Merstham near Gatwick to see our colleagues at our Chippenham Office. We decided to go out for lunch and ended up at the Pheasant. Our Vegetarian colleague thoroughly enjoyed the curry and the rest of us said it was the BEST carvery we'd ever had! Ethan waited on us and again we all commented on how amazing and helpful he was. When we left the ladies near the bar all smiled and waved us good bye. Amazing food and brilliant service, the 2 hour journey was well worth it! I will recommend anyone visiting our other Chippenham Office give the Pheasant a try! Thank you :)

Welcoming staff. Pleasant environment and great carvery food at excellent price. Service 5*

Staff were very helpful and friendly. Sunday carvery was really good, including the nut roast. Sadly the kids meals were underwhelming. Next time, and we will be going back, we'll share our Large carvery meals with the kids,

We went to the Pheasant yesterday for a family get together. It was not local to us but was a central location for the extended family. I was really hoping it would be worth it after a 3 hour round trip and I was not disappointed! Firstly, I would like to say that the staff were helpful and friendly. They were very accommodating of our large group - there were 21 of us in total. They found us a nice big table with plenty of space and didn't complain when some of us were held up due to traffic issues on the motorway. My daughter has a dairy allergy and they were very helpful with identifying what she could and could not eat and cooked some cauliflower especially for her as she couldn't eat the cauliflower cheese on the carvery. The plates were cleared away and empty glasses removed promptly when they were finished with and staff were attentive to our needs. My husband, children and I all had the carvery which was perfectly cooked, hot and tasty - really enjoyed by all of us. The pub was exceptionally busy but the carvery queue moved really quickly and we did not have to wait at all. They were continually stocking up the carvery to make sure there were not any empty dishes. It was also a bonus that they welcome dogs as not many carveries do. Would definitely go back!

Excellent service and a very nice carvery

Booked here for a meal for my wife's 40th birthday on a Saturday night. Numbers coming kept changing the week before but changing numbers for the table was not an issue. On the night the food was great, the beef from the carvery was lovely, the atmosphere was relaxed and the staff we fantastic dealing with our table of 14. Can't think of any aspect of the evening there that wasn't excellent so have given 5 stars and will definitely eat there again.

First time eating here and it was lovely great portions and tasted lovely the waitresses were lovely and helpful definitely worth the price.

2.5 chipolata sausages in a green sticky sauce, cut in half .. 4 small hullumi fries barely warm, and 4 small ham and cheeese croquettes!!! £15.00.. it makes me wonder where the management are booking their next holiday .. 😎

Super pub. Polite and welcoming staff. We had the standard plate buffet which was plentiful with a good choice. Next time we will try the main menu. Highly recommend for choice and price of food

Absolutely lovely hot food really enjoyed the green cabbage and broccoli which I much prefer to the red cabbage! My friend is vegetarian so it was also lovely to see boiled and roast potatoes.

As always, it was nice,we all loved the roasties and meat,but the same veg gets a bit boring after a while. Why don't you have a different mixture? Red cabbage, parsnips,roasted mix veg. The variations can be huge. I m sure I can't be the only person to comment on this

Although they have a 'No Dogs' policy due to their open Carvery, the Manager saw that the rain had started and we were eating outside with our Daughter and our friends dog and gave us special permission to come inside. He didn't have to do it, but the gesture was very welcome, and allowed us to eat our delicious meal warm and dry!

The food was wonderful and fresh. The staff as always were great. We love coming here, the prices are always reasonable too!

Table ready friendly waiter good food not rushed to leave

Food was amazing all had carvery the service was good deffo be back again

Brilliant evening! Excellent staff Tasty food! Thanks for amazing hospitality

The food was good and the staff were excellent thanks

Would have got 5 stars if had more variety of veg - otherwise perfect as usual :-)

was ok but veg was to hard, and roast potatoes didnt appear cooked properly very anemic looking, meat was good.

Excellent food and a fantastic service! We had a lovely time at the Pheasant - thanks!

We booked online and made it clear that my father-in-law was less mobile now. So we parked near the door and the waitress had set aside Table 35 next to the servery. As a birthday treat, the carvery was much appreciated by all - and it was just as good as last time (2022)! Thanks again.