The Parlour Restaurant @ Springfields in South Holland

Nice looking place but service is awful, staff miserable. Waited 20 mins to be served, place not busy, in the end I had to go approach them. Expensive cake was dry and bland, won’t be going back.

My wife and I had high hopes for this restaurant as it looked quite nice from outside. This illusion was soon dispelled? Anyone with “half-a-brain” knows the “Service Industries” are usually populated by people who want to do the job? The minimum standard at least is giving adequate service no matter how they are contracted to the employer or feeling on a bad day? Usually they are delivering a service to ungrateful consumers. Notably they are usually underpaid but dedicated friendly staff that at least show some interest in the job they do? Our visit was a let-down after another let-down. We ordered tea for two it came within minutes, which was great. Being somewhat hygienic generally my first observation was the cutlery. It showed water staining and perhaps was not cleaned to a high standard? I tried the old napkin and rubbing trick but nothing worked. I was horrified to see the black plastic tray used for the teapot and cups showed deep staining and looked disgusting. But my instincts were “hot teapot bottom on the tray and cups not touching the mess by their rim”. I discussed all my misgivings about this place when my wife returned from the “ladies room” but she pooh-poohed me just saying, “don’t make a fuss”. We ordered our food and had our tea, and waited. Long story short, we waited in excess of thirty minutes for two orders that most food outlets would have served within ten minutes? A baked potato plus filling (can’t remember what), and king prawns on toast with a bit of salad, (they called the bread something posh can’t remember what?). In despair I said “I’ll give them two more minutes then I’m going”. Our food arrived just as the two minutes were expired, and my wife breath easily again. The food was just okay and very much overpriced for what it was. No-one but no-one asked us if we were happy with our order and I felt the whole organisation could do with a good “kick-up-the-jacksey”. Never, but never will we go there again. “Vote with your feet, if the place is a cheat”.

Joined the queue to buy ice cream from the outside cart. Queueing for sometime due to issues with the family in front paying via card and the reader having no signal. By this point another family were now queueing behind us. The staff member took the card reader into the cafe to complete transaction. On her return she announced the cart was now shut as the cafe was short staffed and she needed to go in. Ice cream isn’t available to buy from inside the cafe. She was quite happy to leave two young children crying rather than serve the people in the queue and inform anyone else attempting to join the queue that the cart was closed which I believe is normal practise when something is shutting. We won’t be returning to this venue and advise others to avoid as they are very much lacking customer service skills.

Great food but rubbish service. The girls were just stood about near the till talking. I had to go to ask them to take our order, go and ask them for cake and then go to them for the bill. We will not be returning even though the food was nice. Sort out your staff please they are letting you down.

Waited ages to be shown to our seats and even longer to be served and in the end we had to ask for our order to be taken. Ordered tuna and cheese panino to share which was nice but nothing special and ordered to cream teas fruit scones when they came we couldn’t find any fruit in them so told them I don’t know why that is then gave us another one and was the same no apology. No sugar in the sugar bowl had to ask for teaspoons so I will never be going again not the kind of service you expect in this kind of establishment

We went today for lunch. Chicken supreme and goats cheese salad. The food was sooo delicious, beautifully presented and plenty off it, we were stuffed. Fair price and the staff could not have been friendlier or more helpful. Would definitely recommend and will be returning. And they give you a ticket to get free parking.

Lovely spot overlooking the gardens. Cake and and coffee were good. The cafe was empty but we were right at end of day and staff were clearly cleaning up ready to close. Staff were friendly and attentive enough considering. Clean and pleasantly decorated, plenty of tables. It’s a long walk to the loo and not clearly signposted once you get into the connected garden centre.

As per title , I stopped for lunch and was met by a quiet restaurant but there wasn’t anyone to greet me and when I finally found someone after walking around the restaurant that seem unimpressed that I wanted to eat and I feel I inconvenienced her by my presence. I ordered the Winter ploughmans which arrived promptly and was nice for what it is slightly expensive tho. I then waited to find someone to take payment it was a good job I wasn’t in a rush .

As experienced by the others the service his is much to be desired. The staff seem to lack the interest and desire to go there job. Not really sure there is anyone managing them! I sat opposite the kitchen and sore my meal been cooked, I ordered the eggs florentine . I then witnessed my dish sit under the lights for over 5 minutes as the bell was continuously rang but no one came to deliver my dish and I shared in the frustration with the chef that there no point doing food if there is anyone talking it. My food was evenly delivered lukewarm by a waitress I clearly inconvenienced . I won’t be returning as the service has put me off

We tried the parlour on a recent shopping trip and we wish we didn’t. The waitress seating us and taking orders seemed put out that we wanted a table and wanted to order food. We both ordered Eggs Royal which was presented well and the eggs were cooked perfectly. You definitely come here for the food and not the service. There doesn’t seem to be anyone who knows what they are doing or any manager telling them to do.Sort it out Blue Diamond Management

We've been to the Parlour a few times and always had excellent food and service. This visit was to celebrate my Mother's 90th birthday. Everything from booking onwards was exceptional. Mum's access needs were taken into account, along with our dietary requirements. The food was beautiful and the birthday cake unexpected and so thoughtful. Mum was made to feel so special. The staff even took the time to welcome us back after a brief shop, help with our bags and take home food boxes (you'll need them!) and ask how our day had been. A lovely place, we'll definitely be back. Thank you for making Mum's day so special 💖

Having not been to Springfields for a couple of years i decided to book afternoon tea for 5 of my family, i read the reviews and they looked really positive, i have to say how friendly all the staff were when arriving, the decor of this place is so nice, i thought afternoon tea would be just a few sandwiches/cakes, how wrong i was, as the trays started to arrive i wished i hadn't eaten breakfast earlier at home as the portions were huge (not in a bad way), all delicately made, it was all delish, there was so much we had to take some of the food home which the waitress kindly gave us some boxes to bag it all up, we all had a lovely day round Springfields but this just finished the day off perfectly, again thank you to all the staff that made our day so special and the chefs for the lovely food. Next time you go to Springfields don`t hesitate to give this place a try, we all can`t wait to return (this time I'm going to miss breakfast at home).

Chose this based on how it looked on the website. Welcomed by Hayley . Food was excellent, good choices. Hayley and her colleague were very friendly and went above and beyond looking after us. Some light bite options on the menu would be good.

The loveliest of surroundings and ambience. The food and service was amazing and made to feel very special. We went for breakfast which ahs a very reasonably priced menu with the usual full english and lighter choices such as french toast, eggs benedict and welsh rearebit(which I am having next time). Opted for cooked breakfast which was lovely but huge. My daughter had eggs benedict which had lots of sauce and soft eggs. Pot of tea with china made it extra special. Highly recommend for breakfast. The cakes also looked delicious!

. Everything was freshly cooked you could taste quality of the produce The manager and all the staff was so warm and welcoming.

Impromptu visit for some lunch on Boxing Day. Pleasant atmosphere and good service despite a relatively busy time. Young boys playing the piano, which I think was by chance, added to the ambience. Good food, served promptly. Would recommend Eggs Royale. Will be back!

Very good food and service despite only 3 people serving, non the less excellent experience. We found that the staff very polite and pleasant. We will definitely go back there again.

strangely all of the staff seemed to be putting on French accents which wasn't really a concern. The floor area throughout the restaurant was not clean first thing on a Sunday morning. Drinks and food were quite good although our simple order was wrong which when only four customers are in is poor.

Had a fantastic afternoon tea. Great selection of well filled sandwiches and cakes. The staff were friendly and helpful and nothing was too much trouble. Excellent value for money, I will definitely be back for more!

We took our neighbours for a celebration afternoon tea. It was the first day of the ‘festive’ menu and was really good. The food was really nice with a great selection and there was plenty of it! Staff were very attentive with endless top-ups of hot drinks. We can highly recommend The Parlour.

We booked the Afternoon tea as we had received a voucher so was looking forward to the experience. It took quite a long time to be served following asking if we could order drinks. The afternoon tea was served before we had the tea. We weren’t given a menu to check what drinks we wanted and had to ask for it. There was no description of what was being served - I.e. what the sandwiches and cakes were. I had asked for no cheese but I was given the sandwiches d with cheese in it so swapped it with my husband. The sandwich was served with a thin bit of spread in it but no real filling. We weren’t asked if the afternoon tea was okay or if we required anymore tea. I would suggest it you want an amazing afternoon tea along with great service then go to Congham Hall as they seem to have it off to a tea 😁

5stars Great breakfast and tea Good service Very clean and good relax music Good for romantic launch Very interesting deserts

Visited the Parlour Restaurant on 31 October for breakfast. Arrived just after 10 am to find the doors to the street entrance locked. Staff in the restaurant asked us to enter via the garden centre as the manager, who was not there, had the keys. When we entered the restaurant we were met by 2 very polite staff who showed us to a table and gave us menus. However, after 5 minutes, one of the staff returned to tell us that she had contacted the manager and was informed that she (the manager) and the chef were in a meeting which was ongoing. As such, the message from the manager, according to the member of staff, was that we couldn’t have breakfast in the Parlour Restaurant and should go elsewhere. We had travelled over an hour to get to Spalding and were looking forward to having breakfast in Parlours. We obviously couldn’t speak to the manager to complain as she was (according to her staff) in a meeting, hence this review. Surely staff meetings should be held outside opening times (the Restaurant opens at 9.30am)!? Such lack of consideration for the customer does make you think that the manager hasn’t got her priorities right. I stress that the I information above is based on what we were told by the staff in the restaurant and that the restaurant was open at the time (if not, we wouldn’t have been shown to a table). If there is any other explanation we were not told, although the staff dealing with us appeared very genuine. Not a good day for the Parlour Restaurant!!

The staff at The Parlour are always at the top of their game, kitchen and front of house. The food maintains this standard. The best description would be "superlative". Well done everyone; keep up the good work. We WILL be back, soon. Geoff and Susan, Rutland.

After a morning of shopping we decided to have dinner at The Parlor restaurant. I wish we hadn't and should have gone elsewhere. The restaurant itself is pleasant enough and that is where the good point ends. The food is mediocre. £16 for a burger and chips is extortionate when you consider the burger is dry, the bun is cold and indescribable and an insulting 10 chips which were rubbery on the outside and undercooked inside. Don't waste your time with this restaurant.

If you want good quality ingredients well presented then this is the place to go. Generous portion (I had the cold cuts lunch) lovely warm roll and who thought of putting the honey in the butter pot exquisite. Happy friendly staff - we will definitely...

We had breakfast at The Parlour Restaurant and were immensely impressed as soon as we walked through the door. We were greeted by our Waitress who was so helpful and polite, she chose our table for us and we had a lovely view outside and...

We are a support group, and a group of 16 of us met up at the Parlour for an afternoon treat. We had a wonderful time. I contacted the restaurant in advance because there was several of us. The person on the phone was very...

What a lovely time we had on our outing for Afternoon Tea at the Parlour, Springfields, Spalding Sixteen of us enjoyed a delicious scone, savoury or sweet with various teas on offer, with lots of chat, in very nice surroundings. I believe some managed a...

I helped my best friend host her baby shower at this venue. All the staff were extremely accommodating, from our first call with the manager Mandy, to finalising details over the phone with Justyna, to set up on the day with the floor supervisor Hayley....

The decor is lovely, the staff are attentive and friendly and the food was phenomenal, I’ll definitely be coming back!

We were seated swiftly and our order taken within a few minutes. Our food arrived quickly and was pleasant. It is odd that a savoury scone is served with unsalted butter though? After 30 minutes we had finished our food but our drinks were nowhere...

The overpowering fish smell hits you as you arrive, which is quite off putting. However we’ve been here a few times and know the food is worth it. BUT not on this occasion. A simple order of cake and two drinks, cake arrived promptly, but...

We were a group of 9 attending The Parlour for a 70th Birthday party. We arrived just after 3pm and were advised that the kitchen closed at 3.30pm so we would need to order quickly if we wanted the lunch menu. We were not bothered...

Booked an afternoon tea for Saturday afternoon. The restaurant is lovely and decorated nicely. Was seated to be ignored for 20 odd minutes, finally someone came over to take the drinks order to which we had to ask for a drinks menu as nothing was...

The first thing you notice when entering the restaurant is the smell of fish. It make no difference what time you go in there is always a smell of fish. It’s a shame as the service is always very good and the scones are excellent.

This was the first breakfast we had tried at The Parlour - and it was one of the best we have had, excellent

FOOD: Amazing! Not a deep fat fryer or pre-made food to be seen. We went for a breakfast and the hollandaise sauce was freshly made for our beautiful eggs royale. The eggs were poached to perfection too. SERVICE: What lovely staff we were served by,...

Lovely restaurant. Nice ambience. Not overly busy when we called. Plenty of staff. Well presented food. Clean. Service? In our own sweet time but without the same sort of urgency. When are restauranters in this country wake up to the fact that customers want attending??...

Lovely setting and great offering of cakes and pastries. Good value for money. Service a little slow to order but we weren't in a rush.

I visited today with a friend for the first time. We were both delighted with the friendly and fast service from the waitresses and the ambiance inside the restaurant. It felt like a real treat coming here. The restaurant is light and airy and beautifully...

The restaurant is always good whether you just come for coffee, a snack or a meal. It isn’t particularly cheap but it the food is lovely.

Went for the first time, had a vegetarian breakfast and coffee. Food was really lovely, scrambled eggs and cherry tomatoes cooked to perfection! Scrambled egg was one of the best I’ve eaten, and great coffee. Staff are really lovely, very polite and courteous, will definitely...

Brought friends for the afternoon tea having been envious on previous occasions. On of our party was vegetarian and staff made sure everyone was catered for. We all agreed that as ever food was fresh and tasty, selections were very good and so much food...

We've eaten breakfast in the main garden centre restaurant (The Noshery) many times, but thought today we'd try The Parlour as the Noshery was a bit busy & i have to say I'm very pleased we did !!! We weren't sure if it was open...

Really enjoyed my first visit. Pretty inside and outside. We sat outside and enjoyed watching the water feature. The staff were so friendly especially Hayley who made us feel very welcome and was very accommodating. Oh and the food ummmm umm well worth a visit!

It was the first time I visited Spring fields and the parlour. We went for lunch. I’m disabled and find it difficult with my mobility. The staff where so friendly and helpful, made me feel at ease straight away. We had sea food risotto. WOW...

Just had a fantastic Afternoon Tea at The Parlour, Springfields. The food was amazing, the staff very helpful and lovely and a beautiful, clean and bright venue. Fully recommend them and will be back! 😊

Unfortunately we had a poor experience with The Parlour. We ordered two Caesar salads which came after around 25 minutes (drinks took 10 minutes). The bacon was extremely greasy and definitely not as good as the Springfields restaurant 100m away. We weren’t asked how the...

Prebooked table for lunch after contacting them and being told they could adapt most meals to be gluten free. When we got there the waitress serving us said they could do the ham hock salad with gluten free croutons or I could have the soup...

My first visit and all good and would definitely return. We were seated quickly, once ordered our food and drinks arrived swiftly and were really nice. It was only a light bite but will return to try the smoked haddock on sourdough with poached egg....

Visited 29/05/2023 Warmly welcomed from the moment we walked in, We picked our own spot, a lovely table in the corner with a great view of the whole venue, A beautiful Edwardian style tea room with a relaxing ambience We had just missed breakfast so...

You are only paying for the look of the place complete waste of money AVIOD they only use cheap teabags scones was very dry and vey poor

Myself and my wife visit the parlour most times when we visit Springfield's. We have taken friends and family there for cream teas. We find it the most friendliest, the staff and manager are so customer focused and the food well that is the best...

My sister and I went to The Parlour today for Afternoon Tea. It was exceptional. A beautiful surrounding, first class service and the food was absolutely amazing. We will definitely be returning.

I have just finished my meal and felt compelled to write a review straight away. The Parlour is a must during your visit to Springfields. My wife and I had the Haddock omelette and the haddock bruschetta both of which were fantastic. The staff are...

Thank you for the excellent service. Lovely restaurant with an ambience, friendly staff and great food. The whole Springfield site with its gardens & grounds is well worth a visit. My Gluten & Dairy free needs was catered for and the food was spot on....

We went to The Parlour for afternoon tea, because it was my husband's birthday. The selection of sandwiches was delightful, all very tasty. There were amazing cakes all decorated beautifully and delicious scones, with cream and jam. We had lots of tea to drink with...

Great food but let down by very poor service. Stood waiting to be seated for about 10 mins whilst the lady wearing all black, who seemed to be the Manageress stood talking ! It were about 6 tables occupied so didn’t expect the bad service...

One word, Superb!!! From the wonderful decor and atmosphere, the delicious food and the lovely friendly staff, it was all superb. The table was beautifully set with proper cutlery, crockery and a napkin rather than a paper serviette. The menu was superb with calorific content...

I took my Mum for Lunch today at the Parlour, it was our first time visiting and it definitely won’t be the last, such a beautiful atmosphere, food was amazing and the service was outstanding, my Mum said the coffee was the best.

This is a lovely restaurant in Springfields shopping centre. Me and my husband decided to call in for some lunch on Easter Monday and so glad we did. I ordered the Seafood risotto and it was honestly the best risotto I’ve ever tasted, the icing...

been a long time since i been at spring fields we had a look around spring fields then it was time for dinner so we came hear it is very clean and very large both in the car park and the restaurant plenty of room...

We quite often visit Springfield but this was our first experience of The Parlour. We went at lunchtime and chose from the brunch menu, my wife having kedgeree and I the omelette Arnold Bennett. Both were good and tasted fresh. Service was pleasant. No doubt...

Away from the busy crowds. This place is a real delight overlooking the beautiful gardens. Opted for the Cold Cuts Brunch. As a low carber it is rare to find such a dish as this with generous portions of chicken, ham, cheese and topside beef...

We visited on a late lunch slot. We were seated at a table which was dirty and sticky, which when mentioned was apologised for - but the waitress then walked off, served another table, went away and bought them drinks, leaving us with arms hovering...

Outstanding afternoon tea. The most delicious fresh afternoon tea. Sumptuous! It was better than The Ritz afternoon tea. Amazing service too! A thoroughly enjoyable experience.

We had pre booked breakfast for when they opened, but it didn’t appear essential to do so as there were an abundance of tables. We were seated quickly by friendly and polite staff. The menu was varied and we were very happy with the choices...

Beautiful restaurant, food delicious and staff cheerful and helpful. We informed on entering that because of a large party food would be slightly delayed which it was but not long and because we knew was not a problem. The Chef and his assistant were working...

We have visited a couple of times now once for a quick coffee and scone but the last time we had lunch. Staff are very friendly there always there but not intrusive, food was really good my husband had fish and he said it was...

Went for afternoon tea with friends such a treat would definitely recommend. Great food in lovely surroundings and the service was brilliant.

Very pretty place, I did like the interior, perfect for afternoon tea or nice lunch, Food was nice but a bit dry, could have been better, will try again next time and see if any difference, menu is good, plenty of choices, Service was ok,...

Such a lovely time good value for money and excellent service although not very busy which is a shame definitely visit again the only downside of our visit is that there are no toilet facilities in the restaurant and the nearest ones are back in...

Amazing food and service, definitely worth a visit. A great dining experience. Everything really clean, well presented and fresh

What a fabulous find at Springfield's! We were greeted with a smile and shown to a table with plenty of space to sit comfortably and enjoy what turned out to be a delicious lunch. We were spoilt for choice with the menu and delighted with...

What a lovely find one afternoon when visiting Springfields garden centre! Nestled down the bottom near the water feature is this lovely restaurant. Bright and lovely decor and a beautiful view! That’s even before we get to the food and drink! Service from the moment...

My mum and I made our 1st visit to the Parlour Restaurant today. All I can say is wow!!! The food is absolutely delicious and beautifully presented! The atmosphere and appearance of the restaurant is stunning! And the service is impeccable. We will definitely be...

Service was impeccable as soon as we walked through the door. Lovely atmosphere and lots of choice on the menu. We had the beef cheeks and sea food risotto which were beautifully presented and so tasty. We’ll definitely be back!

Really nice to find a place with class, great service and real food. The ambience is superb and the place scrupulously clean. The staff oozed friendliness. Real people cooking real food and a tremendous menu with difference. The food had real fresh taste and was...

Delicious food (we had the butternut squash soup which was spicy and tasted amazing), served in really nice surroundings by very friendly and smiley waiters. Scones with jam and cream were as large as you like but again delicious. We will definitely go back.

When this restaurant opened it turned Springfields into a desirable destination. The journey from Rutland is now worthwhile rather than a somewhat disappointing experience. Excellent food and service in a smart and relaxing environment.

Excellent new arrival at Outlet village. Normally when we visit we go to cafe in garden centre this can be ok or just dreadful. We thought we would give it a try as was there yesterday (11/12/22). Really nice staff. Had scones and coffee both...

We sampled the coffee and cakes on this occasion - and had a good look at the lunch menu........which did appeal and we'll try that next time we're at Springfields

Great location, very attentive staff, nice interior but breakfast was a big let down. I have never had a poached egg where yolk was stone cold but white was hot. Bacon was like eating shoe leather and coffee just did not taste like coffee. How...

My wife and I visited the restraunt in 20th with friends for breakfast. Great menu selection, food was very tasty, all cooked properly using fresh produce. The staff were very professional, friendly and helpful. The restaurant itself is clean, light and bright with lovely decor....

We chose fish and chips, without reading the small print! So initially there was "surprise" when a beautifully presented piece of non battered fish with non deep fried chips, home made tartare sauce, home made pickled vegetables and peas and pancetta and leeks in a...

A lovely place to sit and eat in overlooking the gardens. The decor was fresh and pretty, it’s been put together nicely. Food was great and reasonably priced, approx £10 for a main meal. it all tasted freshly prepared. we had the truffle scrambled eggs...

Mum & I decided to have breakfast at this beautiful restaurant. We knew it was going to be a busy day, Christmas shopping & wanted to spend some quality time together beforehand. We were greeted warmly & shown to a beautiful table by the window....

Visited with my elderly mother today for an Afternoon Tea which was pre booked. We were shown straight to our table which had been reserved and offered unlimited tea or coffee to enjoy with a wonderful selection of fresh finger sandwiches, a large scone each...

Visited today while shopping, on walking in immediately impressed with well placed tables, allowing elbow room and private conversation very tidy and smart. Menu is extensive with some real gems on the breakfast menu that you won't find as good or well done anywhere else....

Leave the mad 21st Century behind and step back into the elegant and refined Edwardian era of this beautiful eatery. I have been fortunate enough to travel on three of Cunards finest ships and this establishment could easily have been on any of them. The...

Visiting Springfield Outlet decided to try The Parlour rather than the garden restaurant. Staff were amazing, food was delicious, I had the Chilli and Lemon pasta. The scones were lovely too. ! Defo go back again!

Came for breakfast as a treat with my little girl! The staff are so lovely and very accommodating! The food and drinks was lovely! We will defo be back for lunch next time or maybe even afternoon tea! Thank u

We visited today for an afternoon tea as a treat for my parents. Hayley and team went above and beyond to make our experience special. The food was amazing the surrounds beautiful and very nice atmosphere. I highly recommend it.....

We were so pleasantly surprised once we first arrived inside the restaurant. Great impression for our 1st visit today. Lovely friendly welcome upon arrival, the staff were attentive. I loved the ambience and especially the decor of the restaurant. Plenty of seating but might be...

Really happy with our first visit here today. Called in whilst shopping at Springfields at around 1230 on a Sunday. Not very busy at that time but soon filled up with shoppers and pre bookings. Staff were friendly and attentive, the atmosphere was relaxed and...

This is the second time I've visited for lunch with friends. A real gem! amazing food, lovely relaxed atmosphere the staff are all very good and attentive without being pushy. The decor is very classy giving it a peaceful feel.

Our second visit and relieved to find that the food was still excellent and the staff still as polite and helpful as ever. Suffering a slight mobility issue at the time, I was invited by the supervisor (Hayley), to sit and wait for my wife...

What a lovely experience from the warm reception, our lovely waitress Louise (it was only her second week) and one of the best breakfasts we have ever had. My husband had Finan Haddock, mum toast and marmalade and myself a light breakfast. The quality of...

I booked afternoon tea for 4 of us with an extra one to takeaway, the online booking wouldn't allow me to pick a slot. The following day Hayley rang me and booked us in for the time we required, Hayley was so helpful. When we...