The Palmer Centre Cafe in Monmouthshire

We were on a coach holiday from North West England staying at Symmonds Yat. Chepstow was on the itinerary for a couple of hours stop.We were dropped off at the main bus station.We asked a local lady for a recommendation for a decent coffee / snack.She suggested a visit to The Palmer Centre cafe. What a fabulous little gem we found it to be. The place has a loving calm atmosphere, very clean and comfortable. The staff were excellent- friendly & welcoming to strangers ,waitress service a bonus. Food & drink excellent quality for a good price. plus outstanding washroom facilities. Would highly recommend to anyone who is visiting Chepstow to call in for a Palmer centre Cafe experience & give support to a worthwhile community facility

Clean and spacious. Run by friendly volunteers. We had a delicious cheese toasties and good coffee. Reasonable prices. Warm and cosy in a winter day.

Welcoming cafe on a cold day. Home cooked food was delicious and immaculately clean. Would certainly recommend it

Found the Palmer Centre almost by accident. We were made very welcome. On this cold morning the warmth of the atmosphere made the visit a delight. We will visit again when we are in Chepstow.

This place is a hidden gem in Chepstow. Absolutely great value for money, great food and excellent service.

Was last here for a quiz night! The refurbishment has changed the main cafe area into a calm, welcoming place. The new layout and decor is aimed at helping people with dementia feel safe. Good coffee at a good price too!!

Visited here’s few times friendly staff and good value for the money clean and tidy good range on offer

Have had three excellent breakfast visits so far cannot fault. Cooked fresh, excellent produce and price. Friendly staff will return.

Has recently had a refurbishment. Lovely calming place with a decent cup of coffee. Clean facilities and friendly staff

Thought I would try the Palmer Centre cafe on my lunch break to help a local business out but sadly was treated disgustingly by the volunteer. Note on the door says ‘go to the kitchen to be served’, which I did, but after waiting around 8 minutes I gently tapped on the door and this is how the conversation went: Me: Excuse me but can I order something please? Old woman: (no reply, just a very evil look), she huffed, picked up her order pad and stared at me again (no,hello, how can I help, what would you like to order, in fact not one word was spoken). Me: Can I have an earl gray please? Old woman: What? What’s that? Me: It’s a tea. Old woman: (no response, just tutted). Me: If you don’t sell them I’ll have a normal tea instead. Old woman: (just stared at me as if I were an alien). Me: Tell you what, just forget it (and walked out). I know this Centre is run by volunteers but there is no excuse to be so rude. The basics of any customer service should be ,hello, what would you like, goodbye’. It’s not hard and the way the old woman was with me was totally unacceptable. I will never return and suggest if this establishment can’t provide any form of customer service, to not bother opening at all. If I could give it no stars I would as that is what it deserves!

The cafe is very close to the famous town arch and a mere ten minute walk from Chepstow Castle. We received a warm welcome and enjoyed a very attractively priced cup of coffee. We will call again.