Based on 403 opinions finded in 2 websites
Opinions
We have often passed this attractive looking pub but this time decided to stop for a late lunch. We were warmly greeted and shown a nice table by a window. The decor is very stylish, creating a good atmosphere. Our drinks order was taken and delivered promptly, as was our meal order. M had beef and ale pie and I had grilled chicken served with pappardelle and a creamy sauce. I love pasta and this was a delicious dish. M declared the pie to be first rate. We were going to be good and resist pudding but succumbed to a mini dessert with coffee - caramelised profiteroles. A perfect round off to an excellent meal. We will be back.
gaisie46 . 2024-09-06
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Being Kingsfold residents we have been yearning for the Owl pub to become the sort of pub you would choose to visit. Up until the recent refurbishment and relaunch, it looked tired and uninviting, both inside and out, so we were really excited to see that the current owners have made a real effort to spruce it up and make it look like a venue worth visiting. Having enjoyed drinks in the garden one evening last week, we thought we’d visit for lunch and try the £12 lunch and drink offer. We had a warm welcome upon entering and were directed to a colleague near the piano who would show us to a table. We decided to sit outside on the new patio which has new furniture and a lovely bench seating area. We ordered our drinks and food and were waiting nearly half an hour before the food arrived. However this was the only criticism as the food was delicious! We ordered the club sandwich, and the wild mushrooms on sourdough with poached egg and mozzarella. The filling in the sandwich was really tasty and the bacon was lovely and crispy which really made it for me. The mushrooms on sourdough were also very lovely! Great lunch and drinks for two, for £24! Things are looking up for the Kingsfold residents, we shall be back soon to try the full menu and hope it is as good!
richardhK8304GE . 2024-08-19
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We visited as we had heard the Owl had reopened. It is a bright airy space, but the staff were, at best, lethargic. We had two pints of beer (one was a short measure), and we ordered two ploughmans. These arrived with no bread and the server looked confused when I asked if they usually provided bread with a ploughman's lunch. She returned some while later with two slices of bread and did not appear apologetic. The price for our lunch was £37.40. See the photos, and judge for yourself if you think it was good value.
Richpeter . 2024-08-19
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Popped in for a couple of drinks and a nosy following the refurb. Pub looks great and looking at the menu we will stop in for a meal soon. Lovely atmosphere.
Damian H . 2024-08-19
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A great pub before but and even better pub since the re-launch and the refurb! Great food, great service from all the staff! Will be back very soon!
Olive . 2024-08-18
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...stale beer. Clearly the attention to detail does not extend to clearing the lines, unforgivable. Fortunately an alternative was provided and accepted but it does a venue's reputation no good to save a few bob and pass off stale beer as fit for service. Other than the poor condition of the beer the evening went well. A chance to catch up with a friend I'd not properly spoken to for 52 years. I remember The Owl from decades previously when it was a popular stopping place for days out with the large car park full of coaches. Now life is a little quieter and a Monday Evening meal granted us a quiet time. The menu was wide enough to cause a few problems with the final choice so means that as long as the beer gets better care we shall be back probably again on a Monday Evening.
Stuart M . 2024-06-11
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crap beer although changed when we complained should not have been served cloudy tasted like vinegar wine served warm food average waitress needs to learn tp smile
Steve B . 2024-05-31
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Had a lunch date with my husband which we rarely do as we work a lot. You first seated us away from other guests and next to an open door, which was chilly. I shut the door but then a staff member opened it again. We asked to move which was not a problem. Menus are paper and drink stained, I think a wipe clean option would be beneficial. I ordered a Pinot blush for £6.95 that was not from the fridge, and was clearly room temperature, I’m not sure why this was not from the fridge? Our food was good, good portions and hot, which was very welcome. Service was not very attentive, I had to ask to order dessert as no one came to us. Ordered a Lotus ice cream dessert and an espresso martini, that arrived without the espresso!! When leaving, I took the espresso martini back to the counter as I decided I did not wish to pay you £7.50 for it; the staff member pointed to my glass and said “She didn’t put the espresso in there, did she?” So, I’m wondering if I’d just left it or been someone that was not confident enough to mention it, would you have just let me pay and leave? You’d clearly realised you’d given me a drink with the main ingredient missing, why did you not visit my table and rectify it? Meal was £48 for two with the espresso martini removed from my bill, which I appreciated. Positives was food was hot and good portion size, drinks were disappointing! I may try you again, once more, one-day but with so many other food establishments around Horsham, I’m not sure I will.
Carrie M . 2024-05-26
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Great family meal. With a good selection of meals even on the Sunday menu. Not just Sunday Roasts. I had the prawn cocktail to start pwith sourdough bread, a perfect start followed by Fish and Chips. Fish was lovely and moist, batter crispy and chips perfectly cooked with a nice tartar sauce. I added the cauliflower cheese in place of peas. Eaton Mess and coffee to complete the meal. Staff friendly, helpful. Definitely coming back and highly recommend.
Mike T . 2024-03-24
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7 of us had lunch on Mother's Day and it was a really lovely experience. We were greeted with a cheerful, friendly welcome, the pub had a good atmosphere, the food was all very good and the service from all the staff, was excellent. At the end when we were leaving, one of the staff came and gave my mother-in-law a bunch of daffodils which we thought was a really nice, thoughtful gesture. Overall we had a great time and we would highly recommend The Owl to anyone looking for a good, friendly pub experience.
Colin M . 2024-03-12
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Wow what an amazing Christmas three course meal,starters were amazing Mushrooms beautifully cooked in a delicious creamy sauce,turkey was perfectly cooked and was nice and tender,vegetables were cooked to perfection and the pigs in blankets were delicious one of the best Christmas roast we have ever had,the Christmas pudding was superb Hats off and compliments to the chefs they done an amazing meal for us and the tables were beautifully decorated with a kind touch of a gift on the table. The staff are amazing warm and so friendly always making sure we had everything we needed and nothing was too much we really felt so at home and had one of the best Christmas The manager Anna Is amazing and had an amazing team of staff who made you feel so welcome vwey kind and considerate an all round amazing work team. We have also eaten I'm the owl for lunches and again the food and service have been faultless I would HIGHLY recommend the owl for drinks,food,and is also dog friendly can't thank Anna and her superb staff for such an amazing Christmas day with beautiful food Many Thanks to all at the owl.
Lisa G . 2023-12-26
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Went for Christmas dinner & sadly it was very disappointing. Really wished we’d just stayed at home & cooked it ourselves, turkey was dry, veg was hard, pig in blanket raw, & all had very little taste & was lukewarm. Staff were lovely & welcoming & did give us some money back after we asked but I still feel sick thinking what my partner spent, & felt bad for him, really ruined our Christmas Day. We just had to laugh it off in the end. Table was sticky and felt the place lacked real Christmas atmosphere. Each table had a handwritten card & box of chocolates which was a lovely touch but we would have preferred a better meal instead. Sadly also noticed the ladies toilets weren’t that clean. Would be great if the quality of the food & general attention to detail matched the staff’s attitude.
Crazyravioli . 2023-12-25
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We have eaten there on previous occasions and the food was much better than when we went yesterday. We had a chicken tikka masala and the rice was cold and the naan was hard. They used to do one with much more to it but this was very basic indeed for the money. Will not be returning any time soon.
alantydeman . 2023-12-13
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We went as a group of about 40 for a charity quiz night, the Owl was a wonderful host, gave us a couple of table for raffles and charity table top sale. Friendly welcome on arrival and as a large group we expected a slow service for delivery of food.. Couldn’t have been more wrong all 3 course brought out on excellent time, fresh hot and the quality of food was amazing.. really can’t recommend this place enough. Had a lovely Christmas festive feel too. But most importantly for us was that dogs are welcome.. just just tolerated, there was water bowls available each end of the bar and dog snacks available. We will certainly return soon
missteddywheels . 2023-12-09
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Beautiful pub with a massive car park. Lovely food and lots of drink options including cocktails ❤️❤️ the staff are friendly and helpful. Dogs welcome
Trees_lew . 2023-11-25
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Early Sunday morning breakfast meeting organised by a car club. Clearly they are familiar with hosting medium to large gatherings because food and service was excellent. Car park perfect for such activities
Peter B . 2023-11-12
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2nd time here and not disappointed. Great food great drinks and great staff. If I had to criticise anything it would be the music being a bit on the loud side.,mind you I requested that it be turned down a bit and it was. A super place all round😊
19STEVEE52 . 2023-09-06
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Fabulous food and brilliant staff. Very warming and welcoming restaurant. Menus all year round are very nice with great choice.
denise m . 2023-08-27
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Went for a family birthday celebration. Food was great with decent portions. Staff were very friendly and welcoming. Will definitely be back to sample more of the menu.
Dam0_01 . 2023-08-12
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Had a roast beef Sunday lunch at the owl , if I didn’t know any better I would say that it was a reheated meal leftover from last week. There was very little meat and what was there was very stale , the meat was rigid and dark in colour like it was dried meat , this was also the same for the roast potatoes two tiny potatoes and tasted very stale ,there was NO cheese in the cauliflower cheese which we had to pay extra for , my partner had a pork steak dinner and apart from the steak everything else on the plate was cold ! Cold Chips ! Not good .In general all the others we dined with were also not impressed , it’s a shame as it is a good venue and could be amazing . We dined at the ramblers rest chipstead last Sunday The Owl should take an example of the amazing roast dinner they served !!
ladyf1962 . 2023-08-07
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No complaints about the reservation process or the staff. Quality of the food however was poor inasmuch, Chicken Caesar consisted lettuce, more lettuce and a tiny piece of chicken, no other ingredients apart from croutons. My Ham and Hook pie was around 160mm in diameter containing three cubes of chicken and two pieces of Hook. The pastry was white, hadn’t been brushed with egg or milk. There was a small serving of tasty mash and peas for £14. My wife’s Lasagna was about 150 in length and 100 mm wide, with a thickness of 20mm approx. £14 We eat out at Pub Restaurants on average once per month, with one round of drinks we spent £84 and it just wasn’t value for money, not surprised by 8-30 pm on a Saturday night, apart from a handful of drinkers staring into their drinks it was empty
kburgess545 . 2023-08-06
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We stopped here after a traumatic experience on the M25. We have never stopped here before. As soon as we got to the bar a very friendly member of staff greeted us. That told me all I needed to know. We were show to a lovely table and asked if we'd like to order drinks by anther equally happy staff member. After a while we ordered our food. Homemade, handmade chicken an pork ho k pie with peas and mash for me and coronation chicken salad for my wife Chrissie. Midway through, we ordered 2 more drinks All I can say is, without doubt, it was the best chicken and ham pie Ive ever had. Chrissie equally praised the salad. Before we left we had a third drink. The bill was more than reasonable in fact less than I anticipated. WE WILL RETURN!!!!! 😊😋
19STEVEE52 . 2023-07-10
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Enjoyed a fantastic freshly cooked Sunday lunch at The Owl Kingsfold in Jan 23. Went back today and had one of the worst I have ever had. Staff were friendly and polite which is the only positive I can offer. Had to ask for someone to take our order after waiting ages to be asked. Two duo Sunday roasts. One small pice of pork fat minus the meat and one small slice of chewy beef. Mediocre veg but the frozen shop roasties and Yorkshire pudding were sublime. Not. What a difference from our previous experience. Raised the quality and portion size with a member of staff to be told "sorry about that" Expected someone to at least come back to discuss. No such luck. Left as quick as we could after raising it with another member of staff at the bar who went off to speak to the manager who we were told was Anna. The member of staff reappeared a short time later and advised that Anna had told him to only charge for one meal. Apologies for the food were made but no sign of the manager at all. Also told that the place has recently changed hands and was under new management. A real shame to see the standard of food change so dramatically. Hope the standards improve but won't risk another visit any time soon
David O . 2023-07-09
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After picking up my mother from he airport, we decided for a catch-up lunch near my house, so... The Owl had to be. My mother went for the sausage and mash, I went for the fish and chips with garden peas. I must say that...
roman_food-drink . 2023-07-06
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Went for a Sunday roast but had a disappointing visit. We were seated at a table opposite the door leading into the garden which was constantly in use. It was cold ( believe it or not after the recent hot weather) i asked to be...
carolehH1597JC . 2023-07-03
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Many thanks to the owner of the Owl at Kingsfold who looked after us very well today, and served with excellent food. From Ray,Rosemary, and our dog Susie June 7th @12noon.
ray592 . 2023-06-07
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So, I have been managing restaurants and hotels for more than 14 years now. I must say I have never seen a waitress as good as Emma. I came on Tuesday evening 30th May for a nice pint of guiness and there she was. One...
roman_food-drink . 2023-05-30
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We were very pleasantly surprised when we visited The Owl for lunch yesterday as both the service and food were really good . The place was quite busy with a good atmosphere and we received a very warm welcome when we entered the pub, menu...
Colin M . 2023-05-25
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Always drive past this pub and finally met a friend for lunch on a Sunday. It has big car park and some seating outdoors albeit facing the busy road. Fortunately we visited for a leisurely lunch, plenty to catch up on so we wasn't in...
323kn . 2023-05-24
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Went for lunch at this lovely pub. The pub is cosy, clean and has lovely decor. The landlady was friendly and attentive. Our food was delicious and nicely presented. I would recommend and will come again
thatsmyvue . 2023-05-18
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Arrived and very impressed with the restaurant, looks great! Menu small but ok and fair pricing. BUT...we then ordered the roast chicken and roast pork. The staff need basic training; Know what's not available- no pork crackling for the pork (we ate at midday!) and...
MarkF849 . 2023-05-14
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I have only recently (About 4 months ago) found this place after driving past literally hundreds of times. No real reason that I didn't go in, but I wish I had done so sooner. I have eaten there quite a few times now and the...
Russell J . 2023-05-12
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Great lunch and great service! The food was lovely and the staff did amazing considering it was so busy. Lovely to see such a busy pub! Would definiately recommend, lovely family pub and atmosphere!
robynm745 . 2023-05-10
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Four of us decided to try this place for bank holiday dinner. On the menu they had Whitby Bay whole tail scampi and chips which I ordered. What arrived though was poor quality cheap frozen scampi with ten chips on the side. The mushy peas...
belfastchild75 . 2023-05-09
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Had lunch here on bank holiday Monday, all started well, until our food took 45 minutes to arrive. This seemed rather excessive due to the place being empty. What was dished up was disgusting, I’ve never had black roast potatoes before, the pork belly was...
Louise S . 2023-05-09
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We had lunch here on bank holiday Monday it was lovely. The only thing that spoilt it for us was some very rude customers who let their dog urinate twice in the pub! It is under new management apparently and the manager seems to be...
Susan S . 2023-05-09
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We visited for lunch today. It was great to see such a lovely venue busy and thriving. The staff were very friendly and attentive throughout and our food was fantastic! Highly recommend ⭐
Emma I . 2023-05-08
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The food on this occasion ( Thursday 4 May ) was way below their usual standard. There was a long wait for the food, even though they were not busy, and it was so not worth the wait. The Coronation Chicken Wrap consisted of two...
Vanita H . 2023-05-04
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Just had a great roast dinner. I went for the duo of Pork Belly and Roast Beef. The accompanying extras were first rate, the Yorkshire Pudding was light and fluffy with a crisp shell,, the vegetables well cooked, and the gravy flavoursome. The Sticky Toffee...
Chris O . 2023-04-09
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Great friendly and cosy country pub. Stopped in on the way home for dinner one Sunday evening. A good pint of Tribute followed by really good food. The service was excellent too. Would recommend this lively pub.
Emily H . 2023-03-28
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Food and drinks OK. But the owner isnt focused enough. Twice we’ve arrived and there’s no one behind the bar for a good few minutes. I rang the phone but it’s on quiet and behind the bar so you can’t ring to get their attention.
beddbugg . 2023-03-25
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Business lunch today, on what was Valentines day.Nice to see a mixture of couples, family and business lunches. Always a good pint of Pravha, and the lunch special, beer battered cod was mouthwateringly good. Staff friendly and attentive. Will eat here again soon.
Mummyparks . 2023-02-14
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Best pub meal in a very long time. Came out with husband for a lunch time meal and will definitely come again. Presentation, taste, value, service, ambience all perfect and our server Ellie absolutely lovely 💜
1971lisajane . 2023-02-11
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We were made very welcome. The interior is beamed but bright and relaxing. Nice varied menus. We felt comfortable straight away. New lunch menu was just right. Although it was billed as light, it was very substantial. 2 of us had the Southern fried chicken...
kuonikas . 2023-02-06
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Wow, absolutely stunning meal. Food was fantastic service was great, waiters and waitresses are so polite and friendly they make you feel so welcome. Have eaten here several times and have never had a bad meal, will always recommend and return ourselves. 🤩🤩🤩
char266 . 2022-12-25
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We went (as a whole family - 10 of us) for a pre Christmas dinner to The Owl last night and the food was out of this world! I am very fussy eater especially if it's roast dinner (Don't like to have roast out as...
Michaela H . 2022-12-24
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We visited the Owl for lunch on our way home to London following my Dad's funeral in Worthing. It was a bitterly cold day, we had forgotten our dog's leads, were tired, stressed, hungry and a bit emotional! The staff, without exception, were friendly and...
152ceebee . 2022-12-09
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Good food, nice pub, super service and excellent staff. We had a very nice evening with friends. What's not to like! We will return 😁
Gonow1234 . 2022-11-19
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Thursday night, myself and a couple of friends decided to try this pub. We have never been so pleased. We were greeted by a younger girl who was just so smiley and really set us up for a good evening. She made sure our drinks...
sirwilliamp2022 . 2022-11-18
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Brilliant atmosphere, great staff, amazing food and my wife could order children's menu as she only has a small appetite. Great value.
Bob R . 2022-11-13
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Really lovely Sunday lunch. Staff were friendly and accommodating as we were walk ins and hadn’t booked. Trisha had a lasagna with garlic bread which she said was lovely and I had the best roast chicken I’ve had in a pub.
andymckinney . 2022-10-23
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Seven of us attended on a Saturday evening to celebrate our wedding anniversary. We were warmly welcomed, and the food was very good, with excellent service. Highly recommended and we will be returning shortly.
majorcaking . 2022-10-02
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Both had the steaks, absolutely perfect. Service was excellent, will defiantly go back there again. Jill & Steve
stevedW9880RV . 2022-07-30
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Whilst the staff are really pleasant and attentive with food that I would say is above average, it is a bit of a let down that there is an inconsistent closing time. The pub advertises a close time 10pm weekdays, and this a problem with...
C9071LJmartinb . 2022-07-28
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Fernando at The Owl helped us out at the last minute by taking a booking for 36 people for drinks en route to Littlehampton. The staff couldn't have been more accomodating. Lovely pub, nice garden, lots of parking and accessible toilet which was great for...
J8922QVanac . 2022-07-14
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I took my Grandma out to this pub. The food was amazing and they were very helpful as my grandma has a food allergy and has limited motor skills. The staff were exceptional with her. And the stick toffee pudding was to die for!!!
katieb12323 . 2022-07-01
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Honestly I could not fault the roast we had at all. Everything was perfectly cooked, perfect amounts aswell. Normally there is something from the meal that stands out but everything was delicious from the turkey, potatoes to the cauliflower cheese and the carrots. The only...
D_Underhill67 . 2022-05-30
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I’ve always enjoyed popping in here for a pint of Tribute whilst working on the laptop. The pub’s under new management and looking forward to a major upgrade. That being said, I have to post a review on the lunch time shared Grazing Board eaten...
andrewhT5394WN . 2022-05-23
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Very nice welcoming staff, fair prices for a pint. Fantastic food and you’ve got to try the biscoff cheesecake. Will be returning next weekend for a Sunday roast. Highly recommend. :)
aaronl177889 . 2022-03-19
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Average burger but was missing the dressing. No mozzarella on the mozzarella and Cheddar sandwich! Not good value for money. Service was good tho.
Barefoot70 . 2022-03-15
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We looked forward to a coffee and possibly cake after our walk The delightful young ladies at bar explained that the coffee grinder was broken but they could offer us instant coffee if we decided to stay My latte was delicious as was the Americano...
Wendy F . 2022-03-07
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Successfully booked a table via website, cancelled a day prior to planned visit. No explanation/ alternative offered. Attempted to call on several occasions, no answer. Was able to rebook via their website only to have it cancelled again and not to answer the phone again....
Emmacgg . 2022-02-19
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Valentines night a wash out arrived and sat down 7.15 someone came 7.30 and took order 7.50 table after we sat down had our starters I think! As only six tables to attend to service not good so by now we left feeling very sad...
neilp714 . 2022-02-14
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5 year anniversary dinner with my partner, our food was lovely and the pub had a great feel to it. Big thank you to our server Luca for being really friendly and attentive and making sure our glasses were never empty!
shelbyj1995 . 2022-01-21
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Had a nice family dinner. Everyone enjoyed their food I had the hunters chicken which was lovely then a massive chocolate cake for dessert. The staff are very welcoming and there was a warm fire going.
Jordan P . 2022-01-20
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We saw the pub had new owners and had to try it out, I'm glad we did apon arrival we were warmly welcomed by the lovely manager (I think his name was Fernando) who took our drink order and showed us to our table, once...
K5858TZmartine . 2022-01-20
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Nice surroundings, efficient an friendly service, very good food, good menu choice and value. My rump steak was cooked to perfection!
Dean H . 2022-01-20
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Having heard that the owl was under new management, me an a couple of friends went for dinner. I can honestly say the place is greatly improved, the staff were friendly and the food was spot on. We will definitely be visiting again
Fischef89 . 2022-01-20
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The new owners have been well & truly thrown in at the deep end with little or no handover and even under these circumstances they were brilliant, the food was delicious, brought out on time and HOT! The staff were so mannerly and friendly, I know some people have been disappointed by some cancellations due to the lack of handover but please do not take that as reflective of the new owners, give them a chance and come back and you'll not be disappointed.
188carmell . 2021-12-13
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I have just spent the evening at The Owl with some friends and had a very enjoyable evening, the food and service were very good. I will definitely go back again despite some of the comments previously written in here
Dande56 . 2021-12-04
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A relaxing place with spacious, dining area (def. good at present time with Covid worries). Food was good (although some dishes unavailable with current supply issues) and the service really excellent with smiles and humour.Understood that the management had changed the previous day so, maybe, previous poor reviews aren t relevant now !!! Will be be happy to go there again.
821dudleym . 2021-12-03
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Visited with some friends for drinks and had always rated the pub in the past. However on arrival we queued and were abruptly spoken to by one older member or staff. Younger member of staff hardly spoke, felt very unwelcoming. Once we were served by the older member of staff she appeared very rude and abrupt. Once this was mentioned and perhaps over heard she told us she was tired and became slightly more chatty. The pub was dirty, full of cobwebs and toilets were smelly and ice cold. It wasn't a busy evening but several empty tables were still uncleaned and littered in empty glasses and plates. Certainly in need of alot of attention. Shame because in previous years this place was lovely to visit.
Moorbeer75 . 2021-11-26
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Do not go to this pub awful service, ran by kids under 18 serving at the bar, ordered food didn’t come, other people getting food before us nobody told us anything, I queried was told they would check came back said it would be a few minutes 15 mins turned up, ordered without sauce turned up with sauce was so angry told her to redo quickly as we had waited so long, manager eventually turned up said the reason it took so long they had do defrost the fish and I shouldn’t have lost my temper go t a refund, I’m sorry if you leave kids running a pub it’s going to show, do not go here there’s a reason it was quiet never again didn’t want to rate at all
Pamwillie . 2021-11-20
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Haven’t visited for a while and to be honest the whole visit was a little flat. Pub and restaurant looked like a ghost town, no atmosphere, lots of empty tables but they were turning walk ins away. Menu’s different to website, (August menu was provided) Both had the beef, quantity far exceeded expectation, never seen so much beef on a plate! Plenty of veg, in fact it was cauliflower overload, we ordered cauliflower cheese but were also given cauliflower with veg selection! Potatoes very tasty, however, food could have been hotter, I can’t put my finger on it but there was just something missing…… A shame as has always been a lovely pub to visit in the past. Bar and waiting staff a credit to them really welcoming, helpful and efficient.
Maureen398 . 2021-11-08
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The young gentleman who has served us is a credit to the pub, he didn’t know the answer a question I asked about a meal, so took the trouble to ask the chef, and got back to me with an answer. He also seems extremely attentive, and helpful.
mstead2017 . 2021-11-05
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Very few visitors on a Wednesday lunchtime which was a shame for the staff.. Had the best BLT sandwich for ages. Heavy on lean bacon and tomato and the side salad was delicious.
dog63green . 2021-10-06
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We visited for Sunday lunch and were surprised to see so few other customers there as when we have visited pre Covid it was usually busy. Our orders were for 1roast beef and 1 nut roast. After 25 mins. our plated meals finally arrived and looked attractive but they were cool at best and some parts were entirely cold. We asked for them to be replaced and stipulated we did not want the same food reheated. After a further wait out came 2plates of food which we knew to be our original ones as we had marked items on them. The young waiter had been assured by the chef that these were different meals but that was clearly not the case. Some parts of the food were warm but others were not. Yellow soggy broccoli was very unpleasant closely followed by dry rock hard carrots. The efficient and friendly waiting staff were not to blame and did their best in very difficult circumstances, the fault is wholly with the chef and kitchen. To send out meals such as ours is disgraceful and unsurprisingly we were very disappointed. Should The Owl wish to return to its former good standing there need to be several major changes as soon as possible. C
maryannSurrey . 2021-09-12
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This place is best avoided, although the young waiter was lovely, the food was slow in being serviced up and was only slightly warm. Although it was a group of 12 people large pubs like this one should have been able to cope. When pointed out to the owner that the food was below the standard expected, she became quite abrasive & rude which isn’t on.
Passenger33697909078 . 2021-08-25
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A large group of us for dinner. Steak underdone and lukewarm chips ( though some in the group who had burgers were ok). Long delay; understaffed though very polite. When speaking to the chef/owner very unapologetic for the poor experience. Will not return
Nails11111 . 2021-08-25
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Unfortunately the wait for the food was over an hour. On arrival the chips were lukewarm. The egg was missed from my gammon although on request I was bought one but by the time it arrived other food was cold and the condiments took so long to arrive all food was cold. This was standard across 50% of the table there were little issues with most of the meals. None of this was the fault of the lovely guy serving us he was just put in an impossible situation.I understand that all places have bad days and an apology would have gone a long way. But when we advised of the issues the manager was unapologetic and defensive and bordering on rude.
W3372SPannel . 2021-08-25
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Have been a regular visitor at this pub for many years. Even making some allowances for possible staff shortages, a v disappointing lunch experience today. Unwelcoming host, none of the specials were available, nothing in batter (how difficult is it to make a fresh batch?!) ruling out about 3 other options, no lasagne - so basically half the menu unavailable. We ordered Thai curry with king prawns, a tasty enough curry arrived but with cold prawns plonked on top. Then 'sorry no coffee as the machine has broken', not even instant coffee on offer. Sorry this is all poor management. Not keen to go back.
julesjoker . 2021-08-23
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We went here for lunch a couple of weeks ago and we enjoyed it so much we went back today as a party of 4. It was lovely to sit outside in the sunshine for drinks and then to move inside for lunch. The meals, which consisted of fish and chips, burger and scampi were thoroughly enjoyed by us all. We followed that with delicious desserts. The staff were polite, welcoming and attentive without being intrusive and we all agreed that we would definitely make this a pub that we would all be returning to.
462BMC . 2021-06-12
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Management attitude to cold food complaint confrontational. She was argumentative and unapologetic. Staff were lovely but not somewhere we would go again.
YellowGranny . 2021-04-27
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Lovely lunch at the owl today!! Lovely food all staff friendly and welcoming. Would Definately visit again.x
798louisah . 2021-04-21
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Stopped on spec on trip back to London and was not disappointed. The restaurant took its health protection policies seriously. Service was friendly and good and the food above pub grub standard.
O9205YLcharlesk . 2020-12-05
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Even before second lockdown, I would enjoy a portion of their Crispy Chicken Strips (with chicken gravy) as a snack whilst I supped a pint of Tribute (real Cornish ale).It’s not a “scotch egg”, but by god, to my mind, it is a “substantial” and very tasty meal.The menu hear is brilliant and I have previously enjoyed larger 2+ courses with family and friends. I am watching my food intake: a starter here fulfils my lunch requirements........ booked in for my birthday with family (bubble) in January.... 2 courses each I think
andrewhT5394WN . 2020-12-03
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Terrific pub with very good beer garden. Staff pleasant and decent. Colleagues required food, so a Lasagne and bacon, egg and chips ordered. All looked very good. Decent service!
Mb7400 . 2020-10-14
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On our way back from a horse riding lesson we popped in for a quick drink and bite to eat. We were welcomed (Covid rules) so warmly and were asked to take a seat and table service will be provided. The food that was served was prompt and amazing, even though their normal chef was not in. A special thank you to the member of staff (Tyler) that took to my daughter with her interest in horse riding. We have had a few visits to pubs after lockdown and has put us off, but this visit has just been what we needed.
ralphieffc . 2020-10-10
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Stopped off at The Owl a couple of times on the way back from Rustington. Covid rules are being followed, one way in and one way out. Hand sanitiser as you go in and at the bottom of the stairs before you go up to the toilets.I good range of choices on the menu, I had the chicken burger, my partner had the pie and mash, both very good.The staff are friendly and the services is quick, my partner always wants something extra like gravy and this was bought with a smile, nothing is too much trouble.A nice pub for a stop off on the way home from the coast.
holidayhoney65 . 2020-09-27
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Upon Arrival my family and I were warmly welcomed and directed to a table. The restaurant was quite busy at the time however I felt very safe, which is important at the moment. They took our drinks order very promptly and we received the drinks soon after. We then ordered our food, which was a burger and fish and chips. The burger was delicious, the Stilton and Garlic mushroom topping was perfect also. The fish was also good with very crisp chips. We decided against a dessert as we were quite full. We will be returning again soon and I hope to try some dessert then.
DavidHughes12 . 2020-09-13
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The descriptive menu is not a true reflection of what is actually served. Friendly young staff. Food served without cutlery and condiments, had to acquire cutlery from next table. The atmosphere is welcoming and cosy, but overall very mediocre.
leesR6936AW . 2020-08-25
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I was here with husband and brother in law. The welcome was good. All the staff were helpful and polite. The food was lovely. All hot and tasty. Every where was clean and tidy. Couldn't fault the place. We will definitely be back. Thank you
Caryl C . 2020-08-17
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My wife and I enjoyed a Sunday lunch at The Owl recently. My roast beef was perfectly done, and there were very good vegetables, including potatoes, parsnips, two sorts of cabbage ( the red was particularly good), broccoli (tender stem), and carrots. My wife's burger was to a similar standard. Service was friendly, with the young man waiting on being attentive but not overly so.Our drinks were also good. I will be back.
L9415FSsimonh . 2020-07-22
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Had a wonderful meal today, our waitress was exceptional, went above and beyond to give us what we wanted for lunch, would highly recommend this restaurant. Thank you
Quest315981 . 2020-07-19
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Booked in for Sunday lunch and it was fantastic - food lovely, hot, tasty and ample portions. Staff very friendly and attentive but not overly so. Will definitely be back
Berbles . 2020-07-19
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Lovely, bountiful pub grub, spectacular, attentive service and tasty, foaming ales... need I say more?
Ella C . 2020-07-19
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Great local pub! Love the staff here and a great atmosphere. You can sit outside and enjoy the amazing sunsets over Surrey Hills.
saagarn2017 . 2020-07-18
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Super lunch, plates piled high. Could not manage desert though they looked delicious! Very friendly service. Will be back soon
Camper562110 . 2020-07-15
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The staff were friendly, extremely helpful and went above and beyond to help me. I had the roast beef. A generous portion perfectly cooked with a variety of vegetables, mash, roast potatoes and Yorkshire puds. I will definitely be eating here again.
milier2017 . 2020-07-12
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Horrible owners. Absolutely waist of time. Not recommended!!!!!! Please stay away from this place. 😑😑
Sabina M . 2020-05-14
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320 Opinions
Scruffy interior - not clean. We ordered lunch and sat outside. Was given a box of cutlery condiments with various sauces to carry to our table outside. , the dispenser lid of the mustard was black with ancient sticky dried on mustard and dirt. i told the one member of staff who apologised, took it away, threw it in the bin behind the bar, but did not replace . No salt or pepper. Waited nearly an hour to be served.. food was dumped on our table with no apology. My sea bass was served swimming in oil. No waiting on tables ourside so not easy to complain after such a long wait. Moved inside as we were cold and asked for a coffee - the same one member of staff who was behind the bar as well as serving food, looked shocked and seemed nervous of such a request but agreed to try to make us one coffee and one tea but then came to our table o say she couldn't work the machine - so no hot drinks!! We left and will not be returning.i regretted paying up front for such a poorly cooked and presented and delayed lunch.
100 Opinions
Jamie the owner served us and was so friendly and gave such good service. Couldn’t have done enough for us. Great food. Thank you so much