The Orangery in Kensington and Chelsea

Afternoon tea excellent, fresh. The orangery has just covered its doors 2 days ago. A mix of art deco and old, too beautiful

Unfortunately, I was upset today and it turned out intoxicating, even though Google Maps says it is open 🙂

What a great experience. Never had done a high tea before, but this was son much fun and such a great experience. It’s kind of pricey but the experience is very unique.

The Pavilion is a purpose-built prefab/temporary structure and as such it is not what you’d expect from a dining experience at a royal palace. It has very poor lighting and the toilets are not great, nor are they properly maintained by staff. There is very little “royal ambience” in the Pavilion, other than being able to see the Palace through the windows. The service was poor. The entire time we were there, other than bringing the food and drinks, I don’t think a waiter came up to us once without me having to call for one. I had to get their attention to order, to ask for more tea, and for the bill. A couple of times I called someone and they didn’t come, so I had to call someone else. The place was not full. However, when they came over, the waiters were friendly, professional and well informed on the menu and ingredients. For example, the waiter who took our order was knowledgeable on what contained pork gelatine. The food was ok. The cakes were nice, the sandwiches were average, although they did make a plain cheese sandwich for my daughter when I asked, which I appreciated. They have a children’s tea which is ideal for kids. Overall, the value wasn’t great but that’s largely because of the venue, the toilets and the service. If the tea took place inside the palace, I believe the experience would have been better, and more worth the price, even if the service still wasn't the best.

Absolutely the best! I can’t imagine tea could be any better than here! The actual taste of the food was amazing! The tea was delicious. The service, by Chris, was exceptional! The value was great!

Absolutely the best! I can’t imagine tea could be any better than here. The taste of the food was amazing. The tea was delicious. The service, by Chris, was exceptional! The value was great!

Not happy with it at all.. old building, very dark.. not worth it. So dissappinted!!!!!

Punctual service, warm & welcoming staff and tranquil ambiance. I was worried of prior reviews about the tent but I’m glad we booked a reservation here (everyone has different expectations). I thought the setting was beautiful inside and outside. We sat for afternoon tea at 2pm so it was decently filled with other people and not crowded or loud. I would book here again for reliable booking and staff and a elegant & classy setting . 5/5 stars! ⭐️

Nice crockery. Sandwiches were ok, scones were good, cakes looked good. Generally ok - probably a lot nicer in the summer but as an afternoon tea experience not the best

everything from the food to the service exceeded my expectations. I would highly recommend Kensington Palace Pavilion, especially for a special occasion meal.

We went for my mum's 60th birthday, the sandwiches were nice the scones were rather small and a bit overcooked. And the cakes were also a bit dry. I found the pastry to be too thick too. So due to this I found the cost was overpriced for the afternoon tea. Also the menu had not been updated on the website, so my sister was planning on having the charcuterie board, to find they no longer served this. She ended up having a plate of four finger sandwiches at the price of £14.50 for essentially two slices of bread minus the crust and some filling. I found the walls were not great as we could hear the kitchen very loudly and although the loos seemed far away, we constantly heard the hand dryer in use. On the plus the staff were lovely, attentive and helpful when we turned up early to our booking.

Draughty room, arrived at 2.20pm for our 2.30pm booking to be told meal orders stop at 2.30pm, made the atmosphere awkward…. food arrived, small portions with dry turkey & limited potatoes, Mediocre food, in draughty setting, then ushered out at 4pm as they closed.

I have allergies and dietary restrictions. I called every day from the day I arrived in London, I also emailed them several times. I never received any response. My daughter and I show up and I spoke to the waiter about it. He insisted that they could accommodate our gluten and dairy free restrictions. I will say it is fair that I did not go into my allergies. However, I eat out all the time and know how to avoid my allergens. Everything is served and I request a cucumber sandwich to replace the egg salad, as I can eat eggs baked in pastries but not eggs by themselves. The waiter leaves and comes back and takes our serving tray. He proceeds to blame me for not telling him about my allergies and says he has to talk to the chef. The waiter comes back and says I can’t drink the tea and he cannot serve me anything. Now my daughter is extremely upset and I am disgusted. I did the proper thing and tried to discuss my concerns. The Pavilion at Kensington just never responded and now I will never have afternoon tea in England. So disappointing.

High tea was an classic British cultural experience

Thank you for making my friend’s 50th birthday celebration special.

Lovely food in a calm pleasant environment . Superb service by Chris and a special little treat for my husband's 70th birthday. It was a lovely experience away from the mad chaotic crowds of Central London.

Afternoon tea at Kensington Palace was a very special event. The food, service and ambiance were outstanding. I won’t hesitate to have tea at the palace the next time I visit London.

Everyone enjoyed it. Lovely even though architecture was temp. Can’t wait to go back to the orangery once it is open!

Great service, nice quiet and top class place. Accessible prices.

Good experience and vibe with nice view , i recommend this is place

The food was less than average for the price we paid, I don’t recommend it for anyone, the place is normal and same as any other coffee or to be more clear, other coffee shops are better. Paying 46 pound per person is not worth it for the food

Every thing was great except for we were freezing while having our tea. Cold air was coming in through the next to us.

Food an atmosphere were great, but our server was outstanding. We had a table with multiple food sensitivities and our Greek server (sorry I missed his name), was phenomenal in conversation and helping to recommend options. Would definitely return because of the fantastic service!

An excellent afternoon tea! The food and service couldn't have been better. It would have only been better if we had been here in the summer when the gardin was is bloom and if we had been able to have our tea in the Orangery.

There is an elegance and calm about eating at The Pavilion which makes it a delightful place in which to meet friends. The piano background music is pleasant and not obtrusive. The service there is always good but on this occasion I particularly appreciated the swift way in which our waiter rescued me from having spilt my glass of red wine over the table and the floor. It was very pleasant earlier in the year sitting outside for coffee and croissants.

A bit chilly and no atmosphere (no christmas decoration) No luxurious feel at all Okay food, kind Staff but took a while to be able to order

It was nice, but really expensive. We had a nice time, but the waiter was not always understandable + the food was good but not really worth the money. Also we had in mind that the afternoon tea would be in the actual kensington palace but it was in a tent next to it

Relaxed, good food and nice ambience. Afternoon tea very well presented. Excellent service

Not worthy. Very touristic and pricey. The service was terrible and the room was cold.

We had a lovely afternoon tea for our daughter’s 40th birthday celebration. The china and table setting was beautiful, each tier held the most delectable and delightful offerings, and the service was impeccable. The cost may be prohibitive unless for a special occasion. The only disappointment was that the outside pavilion gave no indication you were in Kensington Palace, other than the walk past Diana’s garden. All in all a lovely experience!

An okay experience, the ladies loo needs a good clean, quite disappointing.

Not normal that website says open till 18u en we arrive at 16u and the lady says we close allready 😡

I totally enjoyed the high tea at this beautiful place! The food was delicious and the service was excellent! Everyone was very friendly and helpful. The large windows in this place looked right out to the gardens and the palace.

Great food and service. Wish the orangery itself wasn't closed but the pavilion had the same great food and service.

Amazing food. Had to phone to find the new entrance but wonderful once we did.

Very delicious tea and food. The service was great and the staff was very kind.

The Ravioli dish could definitely havea bigger amount of ravioli, since it doesn't even have meat.

A delightful treat with helpful, lovely service! Would highly recommend for a special moment in London!

We had a booking at 2.30 pm and expected the slot to be two hours. We were not told (by the receptionist) that we would have to leave at 4 pm. Three of us were late, so in fact the restaurant told us after 1 hour, and after just having ordered huge amounts of food, that we had to leave. When we told the restaurant that we - at least - wanted to finish our meal in peace, we were threatened with security and with the prospect of escorting us out. Never in my whole life have I experienced such an appalling, contemptuous conduct towards a paying guest. I will never set foot in this etablissement again and I really, really cannot recommend this restaurant.

Most of all we loved to sit in this area, next to the beautiful garden and the majestic Castle.

I took my 19 year old granddaughter and it was her first time in London. The High Tea was a wonderful experience and we enjoyed every minute. Our waiter was Chris and he took the time to explain “tea time” to my granddaughter. She loved the attention and I was grateful. An overall beautiful thing to do that is the total London experience.

Although the food was probably as was served at a Royal Tea party, i would preferred a larger selection of savoury items and not just sandwiches. Maybe only 1 scone. I was very surprised that the tea wasn't leaf tea, but teabags

What could more perfect while visiting London to plan tea following church? We set out for high tea but the lunch menu was so tempting we had to change course. We started with the Butternut squash soup, Chef’s Choice and the baked Figs with prosciutto. Both were perfectly prepared and the plating was beautiful. We then had the Pea and ravioli and the Christmas dinner. Both were exceptionally prepared. The service was wonderful and we had a beautiful view of Diana’s park. I am so glad we went and while the trays of petit fours and sandwiches looked lovely, the Chef out did himself! Reservations are a must.

We had a fantastic afternoon tea, much better than Fortnum Masons

The quality of food and the service has comparatively gone down. The English breakfast tea had no flavour of tea at all.

I saw when we turned up to the shack not really a pavilion! I would never pay £46 pp to sit in the pavilion?? Did not sit there long enough to order!!

Afternoon Tea is not really value for money as a concept! However all we got was very well prepared and good taste and excellent service !

Pricey for what you get. Dishware was pretty. Top tier pastries were small and seemed a little stale. The place could use a decorative update.

Such a delight to look over towards Kensington Palace whilst having a delicious meal. Overall a very special experience

Great afternoon tea on Royal ground! Food was good. A little disappointing by the setting in the tent but it might be because of refurbishment

Very cold room, that seem classy but with no charm... People are really nice though.

It is of course a beautiful place. However, it is a tourist trap. The afternoon tea prices are extortionate considering you only get 3 tiny pieces in each tier. So, if you're hungry just dont order the high tea. It is a shame really but I was very disappointed.

Unfortunately we had a few issues firstly we tried to email regarding sandwich dietary requirement. No response. When we turned up we orderd sparkling rose prosecco and earl grey tea. Were given still rose and the wrong tea these were changed by the manager. The new waitress said we could change my wifes sandwichs then returned saying she could not have ham as it was only on the childs menu. Then we received a plate of coronation chicken only so i did not have the full selection of sandwich's. Once the mistake was pointed out the other selction of sandwichs were bought on seperate plates. It was my wifes bithday and at around £120 i felt disappointed at the service and value. This was pointed out to the on call manager who kindly gave us a glass of bubbly as an apology. We enjoy afternoon tea and hope they can up there game.

Ugly prefabric style building decorated with ugly plastic plants and flowers, serving overpriced tea purely for tourists.

We had a lovely time. However the actual fish cake wasn’t the tastiest we both agreed: ordinary . Also the teapots and jugs didn’t match the china quality and looked like the sort that can be purchased in any cheap high street shop. Otherwise, overall our service and the ambience did make it very special and we would come again

Great start to the morning before exploring the gardens and others parts of London.

I am afraid the afternoon tea was very disappointing and expensive.

Disappointing. Very expensive for level of food, service and options available. I know it’s Kensington Palace, however the service staff could do with some more training. Took 25 minutes to get their attention to get the bill and only then when I walked up to the desk. We asked for some bread (from the menu) at 2:45 and were told the lunch menu stopped at 2:30 so they could only offer more afternoon tea options.

Rather disappointing. Not good value for money. Cheese platter very small for £25. Only noticed service charge at last minute, which was nearly £10.00. Afternoon tea basic with no reference to Crown and Couture as photo depicted. No reminders of member's discount which I forgot when paying. However I did manage to rectify this mistake after talking to a rather reluctant waitress. Sorry to say I wouldn't return or recommend a visit.

It’s a pleasant enough place to eat but unremarkable. I went for a light lunch with a friend before going to an exhibition at the Palace. We arrived separately and were seated separately, although I had reserved a table! We only found each other by texting. So service was a little off kilter, it was pleasant but slow so our extra helping of bread arrived when we had almost finished our food. It’s a pleasant airy environment and a nice place to relax.

Very average afternoon tea experience. I counted 5 different members of staff who served us, so no personal waiter to look after us. One had particularly bad body odour which is not great when you’re serving food. I had to wave for a waiter to ask for a refill of tea. We could hear shouting from the chefs in the kitchen. Then bill came which was well over £100 for two of us we noticed the discretionary tip of £15!

Had a high tea with daughter. Location was fine though not so nice as the orangerie that is being refurbished (makeshift tent rather than pavilion). Two downsides: waiters not really friendly nor classy (shouting and singalong could be heard from kitchen + not smiling verging on rude to customers) and top tier pâtisseries spongy and tasteless. Excellent sandwiches though. I wanted to show my daughter what a high tea was but the whole experience was clearly overpriced and a bit tacky considering the place we were in.

Not great first impressions, the lady showing us to our table wasn’t very friendly. I asked if we could have a table in the window but I was told only if I wanted to wait, even though a table was empty the whole time we were in the pavilion. We were show to a table which wasn’t ready and stood there waiting for it to be set up. The service was very disappointing. The afternoon tea was nice but not worth the money. £207 for 4 people. Nothing worse than paying a service change when the service is poor.

We were treated respectfully and with courtesy. The overall service was good and the food, excellent.

Absolutely outstanding service. Mentioned at the table it was my friends’s birthday and a lovely birthday dessert plate was brought over at the appropriate time. Food was delicious and the atmosphere and ambiance made for a truly memorable lunch. My friend was delighted.

Amazing experience. Chris was welcoming and attentive. Thank you

The service was terrible , we had to ask 3 times for another pot of tea. No one came over to see if we needed anything. The incorrect tea was served twice. It did spoil a special birthday treat . Very disappointed

Came for a special birthday for my mum and had informed restaurant in advance to ask for a window table - staff seemed unaware of this. Staff polite but inattentive especially when requesting more tea which was 'unlimited'. £17 then added to bill for service. The food was OK but not the best I'd had for an afternoon tea and considerably more expensive. Relaxed atmosphere, not rushed and convenient, as we'd been into the Palace, but would not return otherwise.

I went here for the three course lunch, and bottomless Prosecco. I opted for chicken skewers, steak & chips and French toast. The church lacked favour but overall I enjoying the meal. Service was excellent, very professional and friendly staff. The decor was lovely and would be perfect for any special occasion and great location close to Liverpool Street station and Shoreditch.

It was not as good as I have had on previous occasions. The presentation of the food was mediocre and no refills on the tea were offered. The serving staff seemed overwhelmed.

Genoten van een heerlijke afternoon tea. De oranjerie werd verbouwd, dus was er een tijdelijk onderkomen in het paviljoen.

The waitress needed reminding of the drinks. The entrance was difficult to find if you are not familiar with the park and palace. The hurrying near closing time was not pleasant. It shouldn’t be a matter of 5minutes.

Lacking a little atmosphere but venue large and spacious for number of diners. Enjoyed my sparking English 'champagne' and recommend the fishcakes for lunch.

Our waiter Chris from Greece was very accommodating with great suggestions.

I could not think of a more special place for a delightful afternoon tea! An elegant table, delicious food and kind wait staff. A very memorable experience! We hope to return with our next trip to London.

A nice experience after visiting the exhibition. Very expensive for the contents, refills of drinks only offered at the end when ready to leave

Having been to see the Crown to Couture exhibition to have a delicious tea with superb service was a real treat , and rounded off our day beautifully . It was a special birthday for my friend and the day was my gift to her . The setting was lovely and with the very inclement weather outside we felt very relaxed . The whole experience was delightful .

Quality of food was excellent; very fresh bread. We had expected to have to order an afternoon tea each but the waitress asked if we wanted to share, which we did. There was sufficient for a light lunch each and it saved on cost. There was service charge added automatically to the bill which was not mentioned so worth bearing in mind.

We had a wonderful time. We understood that this was a great place to take children. Absolutely. Chris, our waiter, treated our eight year old grand daughter like a princess. Everything was just perfect. I highly recommend

Fantastic Place in a wonderful location. The staff is incredible.

I had tea at the Kensington Palace Orangery a number of years ago and it was excellent. I was hoping to share the visit with my mother, sister, and niece on this visit. Unfortunately, the move to the Pavilion has downgraded the ambience by a large margin. Additionally, the service was inattentive. Definitely not worth the money.

We thoroughly enjoyed our afternoon tea, thank you

The pavilion wasn't nice (irritatingly, you only see the pictures of the Orangery on Google Maps) and the food tasted bland, "fresh" from the freezer and not original at all. The service staff was there, but not very friendly. You pay a lot of money for a very poor experience!

Friendly and helpful staff, delicious food and beautiful ambiance!

We sat outside facing the walkway to the garden. Delicious tea sandwiches and desserts! Deducted one star as the table service was very confused, with both our food and drink orders, resulting in many trips to our table and many questions. But I would still recommend it!

Lovely food and attentive service staff. A lovely treat for Afternoon Tea.

Wonderful time experiencing high tea at The Pavilion. Delicious sandwiches and desserts beautifully presented. Please note: taxi will drop you off outside of the grounds. Walk towards Kensington Palace and it’s located right next door by Diana’s statue. We had a heck of time finding the building using Google maps.

Resulto agradable pero por debajo de nuestras espectativas

Terrible in terms of cost. We got ONE simple tray of parties and a tiny bit of sandwiches for $100 plus. For TWO. I know it's a tourist trap, but nowhere was it stated that price was per person. Unacceptable and expensive. We will not be back. GO somewhere else. Food was clearly prepackaged and not made fresh. Tea was a silly and tiny pot. Don't recommend this rip off.

Only had tea which was very nice with some delicious cakes and scones that were more like sponge cakes. All OK

If I'm honest there were maybe too many cakes!! (Never thought I'd say that) They were all lovely however and best efforts were made to eat them (had to bring some home!!)

Amazing food, we had breakfast and afternoon tea.

We have bisitrd several times and the food was excellent as always. Unfortunately this time tge service was very average, we had to ask for coffee and weren’t asked if we wanted dessert at all. The service charge was already added on to the bill otherwise we may have declined to tip such poor service.

Lovely bright venue, nicely decorated. Beautiful afternoon tea with quick service. Beautiful crockery with royal stamp. Tea pots were standard white ceramic which took away the luxury feel of the afternoon tea which was a shame. Good attentive waiting staff, just thought most of them were a bit scruffy. Saying that, we thoroughly enjoyed our visit and would definitely recommend it .

We had a fantastic time! It was beautiful and Chris our server was AMAZING!!! He really made our time extra special!

High Tea was a delightful experience. Food and service very good. I thought the decor in the Pavillion was very plain. Would have liked decor on walls, plants and flowers. Definitely too white in my opinion.

Save your money!!! I notified them well in advance that this celebration was for my daughter’s birthday. They never acknowledged her. Ever. Service was the worst-our servers changed 3 times during the experience with no explanation given but inept service was a common thread. The automatics 28% gratuity made the service some sort of explanation, but to quote Austen, “Badly done.” Food was worse than mediocre and at almost 50 pounds per person for the “afternoon tea”, they should be ashamed. Oh and please know that the tea is not in the palace but in a white tent that’s been constructed near by. The palace gift shop has better accommodations than you and your money.

Delicious food, nice setting, friendly staff, perfect spot for lunch before visiting the exhibition

Very disappointing. Afternoon Tea at the adjacent Orangery used to be excellent. They have now moved it to the so-called Pavilion whilst the Orangery is being refurbished. The Pavilion is just a glorified Portakabin. The whole event has been dumbed down. Scones and cream should be accompanied by home-made jam, not a jar of Tiptree. The cream should be Rodda's. The tea was in teabags rather than loose-leaf with a very limited selection; the "palace" teacups were chipped. Pastries were disappointing as were the sandwiches. Service was poor with the napkins arriving at the end of the service. No offer of a top-up of tea. Very poor value at £50 per head inc service. Now just a tourist trap. And no sign of the odd royal! https://www.tripadvisor.co.uk/ShowUserReviews-g186338-d807196-r920800975-The_Pavilion_Kensington_Palace-London_England.html#

Everything perfect! Very good producst, professional, quick snd kindly service! The atmosphere is fantastic!