The Old Bell in Wiltshire

I attended my works Christmas party and ordered the sea bass as my main, it should have been with jasmine rice and stir fry vegetables but what I got was a boiled potato crushed underneath the fish, 3 little pieces of carrot, a small amount of cabbage and two small sprigs of broccoli. It also came with soya sauce and two chilli dipping sauces. The food was extremely bland and certainly was not value for money after paying an astonishing £36.50 for the meal which was well over priced. The customer service was no better they were constantly trying to rush us, by clearing up before people had finished eating. I will definitely not be eating there ever again and would recommend people give it a wide birth.

we had a room booked last Friday 22nd November, at check in we were given 2 keys 1 for the room & 1 we were told we would need to gain access to the property if returning after 11pm as the keys were on a big key fob we only took the room key out with us as were not planning on being late back,we returned at 10.40pm to find the property in darkness & locked we were unable to contact anyone at the property resulting in us having to pay for a room elsewhere for the night,we returned the following morning to collect our belongings & advise the staff what happened,we were told that as they were quiet so had closed early!!!!,obviously we asked for a refund & were told that this would net be a problem,we did ot have any contact from them regarding this so after 4 days i emailed & my Husband sent a message via booking.com 2 emails & messages later we had a response and finally received our refund this week 10 days later had been advised that they may close early when checking in we would have taken both keys with us

Lovely coffee and cake sat by a real fire. Far better than the coffee chains on offer in the high Street Beautiful old coaching inn. Good value and friendly staff.

Met my sister for lunch and wanted somewhere midway between where we live. Warminster suited the brief and we found The Old Bell and we were very glad we did. We were met with a friendly welcome, great service throughout and a lovely Thai set lunch to boot. There was a car park behind the pub so no worries about parking. Would thoroughly recommend and happily return when we meet in Warminster next.

Stayed at this hotel on numerous occasions, this visit, I have to say, is the worst we’ve experienced! Room very dated, mismatch furniture, nothing like photos on bookings.com, sink in bedroom, separate toilet with shower, not enough water pressure, shower stopped working half way through shower. The bed very uncomfortable, ok if you prefer a soft cheap mattress. Stayed the weekend the clocks changed, was woken at 2:30 (1:30) with fire alarm going off, no instructions in room as to where to congregate, went outside people just standing around, nobody from hotel for direction, when alarm stopped everyone just went back into hotel rooms. Then at 6:15 off the fire alarms went again! I’m sure the fire brigade would have something to say about this! Contacted hotel via website no response, replied to their message on bookings.com no response! Sorry but we won’t be staying here again!

Have a lovely stay here with friends, booked a triple room. The room was spacious and very comfortable, we booked an evening meal here and the owner was very helpful with the Thai menu as I'm unable to eat spicy food and her recommendation was delicious ( pad Thai noodles with chicken). Lovely breakfast and the owners were very friendly and helpful. Will definitely stay again 👍

My partner and I stayed on a Saturday night in double room. We arrived too early for check-in, but they were so kind and allowed us to park our van in the car park while we went and looked round town. We stayed in room 216 and it was a lovely quiet clean room. We ate in the pub in the evening and the food was freshly cooked and piping hot. All the staff were chatty and seemed happy there. If you had any questions they were happy to talk to you unlike other places we have stayed at where you feel like you are wasting their time. We would highly recommend this place and would happily stay again

Stayed here for one night while visiting Longleat Safari Park, We had 2 rooms, both rooms where ok, double room was nicer than the twin room but both comfortable, for the price we paid I think that breakfast should be included. Breakfast was nice but as its cooked to order it took ages and if you had to be somewhere like us it put us behind, not a hugh selection from the continental etiher. This is also a dog friendly pub which for me is not good as I don't like animals to be in areas where there is food served. Staff were very welcoming

I stayed at The Old Bell on Sunday 21 July. I have a number of questions/suggestions/observations that I wish to make. To start with a positive, the staff who I came into contact with were always polite and helpful. I found the room to be clean and the bed comfortable. Unfortunately there were issues that would prevent me from making a return visit or from recommending The Old Bell to friends or family. 1. I had driven from Leicestershire that day and checked in at 15.10. I was presented with a room key (Room102) and instructions on how to access my room. It would have been helpful if I had been taken there and I'm sure that you will understand that although I have a reasonable sense of direction it is a building that requires skilful navigation. I took several wrong turns! 2. I decided to have the Wiltshire ham sandwich on white bread for a late meal. The Tiger bread was fine but sliced extremely thickly. Chainsaw used? The ham was barely evident though. The less said about the quality of the coleslaw the better. This was not a good value meal in my opinion. 3.At 22.30 I became aware of an irritating vibration coming from the wall in the corner of the room (behind a wardrobe). I think that this was coming from outside. I was not inclined to get dressed again and when I telephoned the number on their web page (no room 'phone) to report this, I was redirected to a BT answering system. I reported the issue using the message recorder and tried to sleep. This noise went on throughout the night which was very distressing. 3. I eventually managed to get to sleep but was woken abruptly at 05.40 by the sound of the fire alarm. When I reached the courtyard I was met by a group of residents and one member of staff who shrugged his shoulders and said that it was nothing to be worried about. I worried! 4. Without any more sleep I decided to shower. That was a positive. Everything worked. I was further alarmed (excuse the pun) when I found that the kettle in the room was only tenuously connected to a double socket. This was a health and safety hazard. 5. When I went for breakfast I mentioned all of these issues to Kevin (?) who was sympathetic to my loss of sleep and concerned about the socket. He could not make any sense of the noise that kept me awake but as he was on his own wasn't able or willing to accompany me to the room (too far away for a quick inspection). 6. Breakfast was of a reasonable quality but the reviews some people have given don't come close to reaching my expectations. One plate is not good when you also have to manage toast, butter and preserves. The handling of the latter items was not good practice I'm afraid. In summary, the staff tried to make my stay comfortable but they seem to be battling against the odds. I don't usually leave negative reviews in the internet but prefer to make suggestions for improvement directly. This review was sent to The Old Bell manager two days after my stay but no response was forthcoming. This visit cost over £130. Poor value in my opinion.

Stayed for a couple of nights. The team at the bar were welcoming and our room was great. Food here was amazing, giant full English breakfasts, our fish and chips were some of the best ‘ve ever had (that batter is SO light!), and the Thai curry stunning.

Great quality food at a reasonable price. Friendly atmosphere, helpful staff and proprietors that made us welcome. First visit but we shall definitely come again.

We recently moved to live locally and began exploring when we discovered this gem. Excellent food, friendly and welcoming staff and lovely proprietors. Good quality Thai menu, as well as conventional dishes, with superbly presented. Great value. Thursdays there is live acoustic music. Looking forward to spending more time here and working our way through the menu!

It was so expensive i has pad Thai tofu but it so expensive than chicken pad thai can’t believe it was disappointing Dont understand

Booked table for 6pm,got served at 7pm, and they forgot one of the main courses.service was terrible, no interest in providing customer satisfaction Will never use again

Superb location and food. We enjoyed some of the greatest Thai food we have had outside of Bangkok. The new management has turned the place around- v impressive

We make an effort to come to this pub regularly since it has reopened and are keen to support any local businesses. Unfortunately one member of staff who we believe may be the owners wife makes you feel uncomfortable as soon as you walk in. She followed us as soon as we came in repeatedly asking if we would eat or not. This happened last time we came too. She sat us at a table with our baby by an open door in December despite lots of other free tables. On moving to a table by the fire as we were cold she complained to us and told us that customers are selfish taking warmer tables if they won't eat and if they only drag out one drink for hours. Of course we understand that the good spots want to ideally be for those staying longer, but we were ordering food and in fact spent over 80 pounds which in some ways we regretted as we were made to feel so unwelcome. The pub was also not very busy at all so it seemed odd to leave these tables empty. Other tables were also talking about her manner during our time there. Its really unfortunate as the rest of the staff are lovely and the food is wonderful but it was quite an uncomfortable interaction we have had twice now and with other customers saying the same thing I thought it was worth mentioning so it can be considered as we really want the best for this business and hope the feedback can be received well.

Wasn't told this place was "cashless" until arriving!! An annoying trend, and one I hope doesn't become more common. TV in room didn't turn on, no remote control, -2 degrees outside and they have windows open and heating on full-blast. Cobwebs in corners of rooms. When you book a room with breakfast included it's around about £100, but I'd changed my plans and cancelled the breakfast when I got there, and the room was £80. £20 for breakfast is insanely expensive. No focus on customer experience at all, took 45 minutes to book a taxi and 20 minutes after getting to my destination, I was called by two taxi companies saying they were waiting for me outside of the hotel.

Stunning place. Clean and bright. Food is exceptional and tasty. A very warm welcome. Dogs welcome. A nice garden area. Parking down the side. Easy to get to. Wheelchair friendly. Will definitely visit again

The quality of the food and the service were fantastic. Both the Thai and Bub menus were excellent. I will definitely be going back, and fully recommend to anyone who enjoys good food.

My family and I went for lunch here today. The food was outstanding. Authentic Thai food packed with flavour. Really friendly staff and a lovely pint of IPA .

Been to the Old Bell a few times over the years. We visited at lunchtime not knowing what to expect. Friendly staff. We were offered the choice of pub classics or Thai. We chose Thai. It was absolutely amazing. We will definitely going back to eat in the Thai restaurant that's at the back of the pub. Honestly guys and girls. Definitely worth a visit.

Very good Thai food, really enjoyed the chicken satays and Thai green curry which tasted just like proper Thai and was just the right amount of spice

Popped in the check out the Thai menu. The landlord was extremely helpful and explained each menu that we were able to chose from. I asked a question about the heat rating on one meal, he was really helpful and his wife, who also manages the kitchen came out to explain and see what I wanted. They were happy to adapt the meal for me to suit my taste. The food was amazing, most definitely would go there again, quality food cooked fresh and made quickly. Everyone very chatty and interested in sharing conversation . The environment was also lovely.

As soon as we walked through the door, we were greeted by a friendly receptioinist, who directed us to a comfortable TV lounge where we could order food and drinks, The food was good, and so was the handpulled beer. The hotel was centrally located, and was in easy walking distance to the theatre.

Booked in advance expecting Friday evening would be busy, it wasn't, one other table occupied. The room was cold. Shown to our table and after about 10 minutes asked if we wanted drinks also given the menus, another 10 minutes for the drinks to arrive and our orders taken. There was a bit of a wait for the orders to arrive but not too long as all meals are freshly cooked. Two of the party put their jackets on because it was uncomfortably chilly. The food was good although one of the party would have preferred a grilled steak which the website said was available but seemingly only in the pub bar. The atmosphere of the restaurant was like the temperature of the room, cold. After the meal the bill was requested and behold a 10% service charge! Certainly not justified. Decided to have a drink in the bar before leaving sadly also almost empty and when a glass of port was requested, this and choices were not stocked. I would recommend this venue to no one and certainly will not be returning and the service charge just added insult to an awful experience!

We went to The Old Bell for a pub lunch and had seen they do a good gluten free selection on their menu. I wanted to order a salad and chips (both were noted as GF) and after ordering, the waitress said ‘I’ll be good and tell you that the fryer we use might not be gluten free’, to which I asked whether that meant there may be cross contamination or if the fryer was shared with gluten-containing products. She said the fryer is shared and laughed it off by saying ‘I guess I don’t want you having a tummy ache later and wondering what it could have been’. Firstly, this annoyed me because the chips are not ‘GF’ as noted on the menu. Most places will at least put an * with a note at the bottom of the page to state the fryer isn’t gluten free (so we don’t get our hopes up as I had foolishly done). Secondly, the ‘fish and chips’ is ‘GF’ and, had I been hungrier, I would have been over the moon to find a pub that does GF fish and chips. However the above still stands (the fryer isn’t GF), so I wouldn’t have been able to have it anyways. Finally, and possibly most of all, I was so infuriated by the attitude of the waitress. The way she said she ‘felt it right’ to tell me ?? No ? You MUST be telling coeliacs if there is a GUARANTEE of cross contamination. We take a huge risk already when eating out, so for you to not think it is your responsibility to pass this information on is reckless and completely irresponsible. Not to mention the fact that I felt so minimalised and patronised by the waitress. She hadn’t asked if I was an allergy or intolerance, so she wouldn’t know whether this would be a mere ‘tummy ache’ (which it wouldn’t be at all). The repercussions of me eating from that fryer would have been horrible for me and for your staff to be minimalising it to a ‘tummy ache’ is insulting? Please educate your staff on how scary it can be to eat out as a coeliac, as you are quite literally putting your life and wellbeing in their hands. Don’t patronise us about it either: we know how annoying it is (trust me, it’s more annoying for us). I can’t say I’ll be returning and I will most certainly not be telling my gluten free friends to come.

Usually a jolly Waddy’s pub in which to have lunch a decent pint of beer but on our last visit we were completely ignored! I stood patiently at the bar to give my order - the two members of staff seemed to be struggling with what was not that a busy service. When it finally looked like I was about to be served, the bar-woman took the order of a crowd of folk who had just turned up. I tried politely to attract her attention but was quite simply shunned. I then said to my other half to put her coat back on & we’d leave. I wasn’t going to bother to make a fuss but my partner insisted on saying something, which she did to the man (who could have been the manager?); he was completely uninterested. I should add that I had been standing right by the till at the bar for between 10-15 minutes. I real shame as I’ve always enjoyed visiting the Bell. There loss as we then went and had a very nice lunch in the Mason’s Arms up the road.

My mother & I had not intended to have lunch here but because of a delay with the buses, it was a convenient place near the bus-stop. It was just past 3pm when we asked the barmaid if food was still being offered. Mum made two choices both of which were not available - one of which was fishcakes. We didn't have time to go somewhere else as we only had an hour before the next bus home. So we gave our order to Stan. At about 3.45pm our food arrived - mum had fish n chips when she thought she ordered ham, egg & chips! We didn't complain because my meal was incorrect as well - I specifically asked if the chicken for Caesar salad was chopped or not & when he said it was, I was happy to have that. However when I got it, there was only an egg & NO chicken/bacon in it. So credit to the young barmaid Kia (?) who was very friendly, she went to get some for me, which was actually quite tasty. But as time was limited & mum didn't particularly enjoy her meal we decided to leave without actually completing our meals. I have to say that Stan should have listened & taken our order correctly. Appreciated Kia & Stacey for being such lovely people. However mum who lives near the area said she would not be coming back. I live much further away so it is highly unlikely I will be back. It is not a place either of us would recommend. PS: the place could really do with a refurbishment as it is dull & lacking in warmth & character.

Arrived for lunch, kitchen closed!! it was so cold sat in pub with coat on. this would normally be our work regular meeting for lunch, leaving parties, Xmas parties and it’s a shame the place has gone down hill so much, used to be clean, warm and inviting, very sad. The only positive was the staff, friendly, polite and very lovely, feel for them, come on Management sort your pub out and bring it back to standard, refurb definitely required, especially the toilets, disgusting!!

Stayed two nights in this old coaching inn. very comfortable room and bed with all the usual accessories and some strange angles to floor and walls - only added to its charm. Staff very friendly and helpful. Enjoyed a pub meal and good breakfasts, especially the sausages. Karaoke on the second night not too noisy. Good car parking and excellent location in the town centre.

Only cos i couldn't give it 0. Place was freezing. Waited over an hour, to be told by barman when asked about delay, i don't know, it's not my fault, it's nothing to do with me. Walked out.

Unfortunately had the experience of coming to this establishment for lunch with my partner and mother in law. It was that cold inside the pub that we had to leave our coat’s on. I would have thought in the season that we were currently in, that they would have lit the fireplace to have some kind of heating. My mother in law visited the toilets, on her return she was saying how dirty the stairs were to get to the toilets. I’d hate to think how clean the toilets were if she said they needed to get a cleaner for the stairs! We ordered our meals and I was pleasantly surprised how gluten friendly they were. However after having to wait for over 1 hour, my partner enquired about our meals. The barman was so rude, particularly the second time round that I was astounded. Apparently it was not his fault the meals were taking that long. I have never been to an establishment where the staff show such disregard for their customers. At one point I caught a barman on the their mobile phone! To the manager/owner, I would suggest you spend some time training your staff so they do care about the customer. This way you might have returning customers! I know this is a place that we will not be returning to again and would advise anyone to stay well clear of it!

A one night stay in the family room overlooking the high street. We really enjoyed our stay in this really old coaching inn. It is truly atmospheric with crazily undulating floors and big thick wooden beams in the ceilings. The corridors are labarinthine leading you maze like around the rooms on various floors. Our room was large and spacious, with nice comfy beds and usual hospitality table. The staff were very helpful and it was actually a shame to be staying for just one night. Oh, the inclusive English breakfast was excellent with much local produced components. Doesn't expect a modern hotel, but it is very friendly and apparently no longer haunted!

Paramos aquí en un domingo por la tarde - para un aperitivo y una bebida y encontramos el personal muy amable y muy servicial. Nos sentamos afuera (ya que eran muy húmedo) y el personal se ofreció a poner los calentadores al aire libre. Salió el sol, así que no tome ventaja de ellos. El gluten batatas fritas eran los más nítidos e interfaces que he visto y las 'normales' las patatas fritas eran tan buena me dijeron. Nada era demasiado problema para el personal. . . . . Completamente. Recomiendo este lugar.

El personal era encantador y amable, pero el asado vino con verduras recalentado, que probablemente era de la asado los domingos, el día anterior. Las pizzas tenía demasiado queso y estaban descuidadas con tomate puré. La pizza pepperoni estaba muy por encima del nivel de condimentos que cabe esperar. La hamburguesa venía con aros de cebolla y grasas saturadas, las cuñas también eran de goteo con aceite. Mi capuchino habían dejado en el lado para ir antes de que se sirve frío, así que no tenía espuma y estaba tibia.No puedo quejarme ya que no era comestible, simplemente no era lo que esperaba de una cocina profesional. Sólo hicieron de £7. 95 para el asado en el menú de especialidades así que probablemente era la pena el precio. No más café y postres, aunque tendrían si hubiera sido mejor. Platos principales

A la llegada nos hicieron sentir muy bienvenidos, la habitación muy limpia y acogedora, la comida no está mal. El desayuno un poco shamble ya que estaban concentradas en un grupo de 16, no hay bienvenida, esperar siglos para café y luego las edades para que los alimentos lleguen y entonces estaba equivocado! Necesita compartir sus propietarias encanto y amabilidad con su equipo mañana! !

Visitamos aquí como una familia antes de llegar para un viaje Experto en Glamping en camping Botany Bay cerca.

Un salto en la oportunidad, para una copa temprano por la noche. Sencillo y no especialmente acogedor. Tres miembros del personal detrás de la barra y sólo par de clientes pero no nos incluso reconoció. No importa esperar, pero nos

El Old Bell es un centro establecido pub con mucho encanto de pub inglés. El personal no podría ser más amable y la comida muy buena para un almuerzo. La comida que servían era fresco y muy bonito... sin duda lo recomendaría.

Fuimos a cenar cuando en un viaje de visita de Warminster camping. Éramos siete y todas las comidas eran preciosas. Tuve el filete de la junta plana de hierro especiales y estaba delicioso. Mi niña que es celíaco tenía una gran elección en el menú sin gluten. Ella tenía pescado rebozado y patatas fritas. Encantador. Gran servicio amable también. Una joya.

Estábamos cerca de Warminster, y fuimos allí por unas horas. Vimos El Old Bell y paramos para almorzar. Mi esposa tenía el bocadillo de pollo club y tuve la hamburguesa picante bean. Ambos eran muy agradables y me fui muy bien. El tío de detrás de la barra era muy alegre y servicial. Podíamos llevar a nuestros 3 perros en lo que siempre es muy bienvenida, y el tío del bar ofrecieron un plato de agua (para los perros), que era un toque agradable. Me gustaría parar allí para el almuerzo de nuevo si estábamos en Warminster.

Mi hermano que trataban de una comida, y gracias a Dios disfrutó su sobresaliente huevos y patatas fritas. Mi marido tenía un pastel de titchy, estaba bien,. Tuve salchichas y puré con vino tinto y cebolla salsa ... o no? Las salchichas estaban buenas, pero la salsa era ... bueno ... Bisto quizás. Pedí lo que pedí, con la salsa me refiero. Diez minutos más tarde regresó, aún así tenía el mismo, pero la salsa tenía algo más, no estoy seguro de qué y no se atreve a pedir, y francamente, siempre me preocupa cuando el plato desaparece ... Más tarde que necesitaba el retrete, debería haber ido primero, entonces no habría sido posible que yo habría comido allí. Los aseos eran asquerosas, las escaleras en el camino estaban sucias. Para añadir a nuestras desgracias, estaba muy fría. ¿Por qué no nos dirigimos en otro lugar. terminando en un aspecto positivo, el personal del bar era agradable y servicial. Si regresaría? No será una tontería.

Very friendly, pleasant service. Helpful with all my annoying food intolerances. Yummy pub grub - the chicken with mozzarella and pancetta is delish.

Very welcoming. Attentive staff. Freshly prepared, tasty meals. Four of us each made a different choice on the menu and all enjoyed our meals. Good choice of wines, beer and ciders. Great for a casual meal as a couple or with friends,

Well prepared Sunday roast with all the trimmings. Served until 8pm, we ate after a day out to Stonehenge, at 6 and service was quick. Good value if there are two of you. Desserts extra but nice.

The pub itself is nothing out of the usual but the food we had there was excellent for an evening meal, the Cesar salad had plenty of chicken and a mix of salad and my wife selected the smaller portion of fish and chips which suited here and was tasty. The staff were very friendly and the chef brought the food out himself. They had entertainment in one bar but we ate in a quieter room. Recommended.

The Old Bell looked like the right place to get some good "pub grub" and we weren't wrong, the Ham Egg and chips were great, the ham properly cut nice and thick as I like it.The beer was in good condition and made for a lovely evening.

Lots of regulars on a Tuesday evening. A bit tatty inside. Food was better than expected. Service was fine.

i popped in here for a drink the staff where welcoming and the locals where polite I didn't eat but the menu looked good and the food that came out the kitchen I could of stole off the table. We at work eat out every week for lunch but never came in here but we will be back soon for lunch.

The Old Bell is virtually opposite The Bath Arms in the centre of Warminster. As I recollect it, The Bath Arms used to serve 'the carriage trade', but reading recent reviews it seems to have gone downhill. In the meantime The Old Bell has managed to capture a blend of its earlier clientele as well as those wanting to eat.The historic building has been opened out at ground level, but without losing character (which is always the risk when doing this kind of work). With Wadworth's on tap one is guaranteed good beer. Four of us met here for a discussion over lunch, which came fairly quickly and although my beef stew could have been slightly warmer it was tasty. I was surprised to see a comment about the food being expensive; compared with many of the places in which I eat I thought it cheap.The young lady working the bar almost single-handedly (because of a function in another room) was highly effective. I would certainly stop here again if passing through Warminster.

The Old Bell is a great old-fashioned High Street hotel, with pleasant customers & bar staff very friendly too.As we were just visiting for a football match, we did not eat or stay here. However the surroundings indicated that this would be a lovely place to stay.

The Old Bell offers very good range of beers and excellent food. Their current 2 for 1 Sundaay roast lunches is not to be missed. Excellent staff. Good place too to watch live football as long as it is on Sky Sports!

Great Time Great weekend, and very helpful and friendly Staff, what more could anyone want. Lovely location and great place to stay for Longleat Safari Park, Could visit Bath and Frome.

Whilst visiting family went for Sunday lunch in this very friendly place. It was clean, friendly and welcoming. The roast dinner was very, very enjoyable, plenty of fresh veg, scrumptious roast potatoes and real meat. Would not hesitate to return. Well done and thank you The Old Bell staff see you again.

The Old Bell has recently been refurbished. They now have a new menu. We went for lunch and it was great. The tables, crockery and cutlery were all sparkling and clean. The staff made us welcome from the moment we stepped in the door. The new menu was good and they always have a specials board with some interesting recipies. My husband choose the Oriental spiced cod with mussels and thai green curry noodles and it was one of the tastiest meals he has ever had. They do smaller plates for lighter appitites which I selected as we had eaten starters. It wasn't too small so great value.The staff remained attentive throughout the service. They were a credit to the management. As we had such a pleasant experience we decided to visit again for a Sunday roast with a group of six adults. Once again even though the pub was busy we were made to feel welcome. Tables were cleared and cleaned immediately when vacated by guests,Two adult roasts for £10.95 (a 2 for 1 offer), excellent value. The standard of the food was good. A choice of three meats each from a joint of meat, fresh roast potatoes, steamed veg and delicious gravy. It was served very promptly and efficiently while still piping hot. All six enjoyed their meal and between us we had all three meats.Excellent. We will definately return.

After taking a drive to Warminster, we decided to stop at The Old Bell. We were very impressed with the fast service and politeness of the staff. The food was not the cheapest by any means but, it was very well cooked and presented. 30th Jan.