The Oak Room Restaurant in Shropshire

My wife & I booked a meal at The Oak Room, Albrighton Hall Hotel near Shrewsbury, as this was where we had our wedding reception - 20 years ago! The hotel looked magnificent as ever & it was great to visit this stunning venue once again. On arrival, we were greeted by Keah & Alex. Both looked after us brilliantly throughout the evening & knew that it was our wedding anniversary. Both Keah & Alex were so helpful, professional, polite & their level of customer was exceptional. Nothing was every too much trouble, whether it was asking details about the food listed on the dinner menu, taking photos for my wife & I of the evening or generally having a nice conversation about our wedding day & how lovely it was to visit again. The food was absolutely delicious & every course was very well presented. When desserts were ordered, a lovely touch from the chef & staff was an oval plate with two chocolate brownie bites upon it & the words 'Happy 20th Anniversary' underneath in chocolate sauce - wow! It truly made our evening. Thank you so very much to Keah, Alex & the chef at The Oak Room. We will certainly not wait another 20 years to visit you again, as I am sure we will be back over the coming months. Once again, thank you so very much.

Dined here whilst staying at the hotel and the staff are clearly minimum wage and minimum effort. For the price I would recommend training the staff how to talk to customers and be courteous.

Dined here whilst staying at the hotel and the staff are clearly minimum wage and minimum effort. For the price I would reccomend training the staff how to talk to customers and be courteous.

I ordered mackerel fillet to start and belly pork to follow. Mackerel fillet was the size of little more than a postage stamp, belly pork overdone and broccoli underdone. Wine was good though

Do NOT choose the mushroom gnocchi… the biggest waste of £17!! Waited over an hour for a stater sized main portion to arrive. It was lukewarm at best, had 12 !! Yes I could count them bean sized gnocchi and a small collection of mushrooms. A completely disappointing meal, when I raised the issue of the temperature of the food I was given a response that people do find the portions quite small. So obviously have had similar queries. I had to raid the car afterwards for my son’s snacks as was still starving.

Was shown to a table eventually having waited for someone to check us in. Told Self service everything - not a great selection only had scrambled eggs on offer and produce poor quality and overcooked. Tea and coffee came out of a machine which was not great and tasted odd. crockery tiny. So by the time you had made your own toast returned it to the table got a tea which was very slow and got your breakfast everything was cold. Overall if we were staying here again I wouldn’t opt in for breakfast you get a much better quality and cheaper in town. We did hear others saying the same unfortunately.

stayed at the hotel and used the restaurant - food was fabulous, service was excellent - very clean restaurant and very attentive staff.

Very nice anniversary meal there. Wife had scallops followed by steak then chocolate moose. I had mackerel then hack and then the cheesecake. All were excellent. Staff helpful and friendly

Stayed as b&b but had a meal. Ordered off the menu. Asked what was in it. Was advised by the waitress so ordered. Omg she tried to kill me. Had to leave to be sick. Not at any point did she say the meal had pasta. I'm wheat intolerant & they did not cater gluten free. It was supposed to be king prawns with toms & peppers. Never again. And the breakfast was not good either. Salty bacon. Wheat sausages. No eggs. Cheap beans. We used up vouchers we had for xmas last year. Lovely area. But not best hotel restaurant.

I have tea with interest the previous reviews. We found the experience very good, firstly the staff were really really good, very polite and extremely nice. We shared the ox cheek starter which very good and both went with rump steak, again very good. Room is lovely a and old to sit in, although if u sit near windows they can be draughty (we asked to move which no problem), overall very impressive and absolutely no issues from this reviewer😀

What a complete and utter mess of a facility. Totally disorganised, inefficient, ineffective and poorly trained staff, food that was nothing better than disgraceful and loud music and flashing lights left unattenuated throughout the meal. Though 'meal' is a misnomer. The vast majority of food on dozens of plates was uneaten and went to waste because the standard was so poor as to be inedible. Soup nearly cold and served, bizarrely, with thick sticks of raw, unpeeled green apple floating in it. Main courses consisting of vegetables heated, but not cooked and as hard as they left the field, accompanied by disastrously overcooked, barely warm, flavourless meat and thin as water ‘gravy’. The desserts were no more than a further insult to customers and, again, many went uneaten. Then there were the courses that appeared and were later taken away without even being seen by the intended recipients as they had been delayed so long at the bar, trying to buy vastly overpriced drinks. One bottle of red and white wine were available per table, but they were sufficiently grim as to be well matched to the food.
 From my direct experience, I would suggest that this establishment does not deserve custom and should be avoided at all costs. It would surely be better closed as it exists and put into competent hands whose aim extends beyond cynical exploitation. One of the worst, if not the very worst 'dining' and 'hospitality' experiences I have encountered. The claimed four stars would seem to be the product of someone’s fantasy and certainly misrepresent the reality of this farcical shambles. 
Do yourself a great favour and go elsewere. And I mean anywhere.

Nice atmosphere and friendly staff. Slightly limited menu. Most of the food was good but the steak was awful - they did take it off the bill in all fairness.

We were staying in the hotel with friends and had booked into the resturant for the evening meal. As numbers staying were low we were put in the bar area which wasn't as charming as the oak panelled 'Oak Room' in the description. Nevertheless there were plenty of choices on the menu and the food and service were excellent. Would have been nice if they served decaf coffee but otherwise a great dinner.

Expensive but tasty as I had mussels at 8pm. Lucky to get table as had not booked in advance. nice view of grounds.

We enjoyed an excellent 3 course meal in the restaurant. Really nice menu and proper silver service. The next day we enjoyed a really nice breakfast which was served by the staff. So much nicer than a buffet.

We booked through secret escapes so had the 2 course set meal which was beautiful on both nights with wine the first night we had on our own second night with friends id told the restaurant that it was my husband birthday and the restaurant staff had set the table up beautiful with balloons and sparkly bits on the table food was excellent and staff lovely.

good menu choice, value for money, 2 courses was a good choice resturant a bit dull and univiting, staff nice and helpful

Fabulous food and they really made a nice fuss for my birthday meal with balloons, glitz, fizz and a special pud

This was a gift from a dear friend for my retirement. We had so many places to choose from, but opted for this place. We arrived early, was invited into the bar area for a drink before going in for our afternoon tea. It was a lovely experience from the moment we arrived. Beautiful surroundings. Will definitely make another visit.

The food was excellent throughout the day. The breakfast was varied and met my wife's dietary needs. The evening menu was limited but was more than sufficient for our requirements.

My wife and I had different meals from the set menu and we have to say all of our choices were to spot on! Congrats to the chef and his/her team the meals were lovely! Also have to say congrats to all the waiting staff, everyone seemed genuinely friendly and attentive!

We were offered a 3 course meal with our little break and expected a cheap version. Absolutely not. The soup was fulsome and tasty, obviously home made. Whilst not the largest of options, there was something for every one. The pasta was filling and tasty, the lamb fell off the bone. Puddings were good too. Service was very good and we were not rushed. A lovely meal for our anniversary. Thank you

Limited menu although they do also have a vegan menu if you ask for it. They offer a three course menu for £30 which I feel is a little on the expensive side for basic fare and expect to pay a supplement for many dishes. The wine i, I feel, a tad pricey.

Arrived for a surprise birthday afternoon tea. Staff were very welcoming and took us straight to our table. The sandwiches were generously filled and very tasty. The cakes were delicious and the scone was warm, fresh and moist. Our pot of tea was regularly replenished and we were seated in the bay window of s room full of character overlooking the beautiful pond and gardens.

The evening meal was poor both in quality and choice. There was only the one fixed price menu and no a la carte, and apart from one soup of the day and one catch of the day the menu stayed the same. It was most definitely not worth the basic £30 for 3 courses and to add insult to injury a £9.95 supplement to have an 8 oz rump steak of only average quality and a £4.50 supplement for cheese and biscuits - the only option for a diabetic - was frankly outrageous. Only 2 items per course did not incur a significant supplement. Furthermore side dishes of what should have been basic accompaniments to the meal incurred a further charge of £3.25. The saute potatoes served with my fish were inedible.Had there have been another easily accessible restaurant or pub near to the hotel we would not have bothered to eat there the second night of our stay.

Great big comfortable room that has all the hallmarks of a possible great restaurant for businesses lunches. Unfortunately the quality of the food and speed of delivery at your table screams of microwave and pre prepared food. Looks good on the menu but the plates and quality are below expectations

The OAK ROOM qui juxte une splendide bibliothèque, et un cosy lounge fait partie d'un fabuleux MERCURE, avec lac, oies, spas et piscine. Menu sublime ainsi que la cuisine. Chapeau au Chef.

If it wasn't included in our package I don't think we would have eaten here. For a set menu there were a lot of surcharges and suppliments payable, and not much choice.

Valentines dinner and stay, we had a lovely evening with great food and wine, brilliant service, most memorable.

8 of us for Saturday lunchtime. This place was busy, noisy and buzzing - great atmosphere. The pizza I had was gorgeous, huge, brilliant crust and yummy toppings. Everyone said their food was lovely too. Efficient, friendly service and reasonably priced. Not the place for an intimate tête-à-tête perhaps, but we’ll all be returning.

Excellent food and service food is Michelin quality but not Michelin price very pleasant staff and good service not rushed would definitely recommend it and would certainly go again super value in very pleasant restaurant

My mum and I were bought an Afternoon Tea voucher for Christmas which we redeemed yesterday. Venue was in the Drawing Room which was a beautiful room and we were seated at a table by the window with lovely views of the grounds. Service was excellent and tea was served straight away and the food was brought in soon after along with a glass of Prosecco each. Great choice of sandwiches and a selection of sweet treats and a lovely scone with jam and clotted cream.

Really basic menu, but nice food. Just now what we expected. They tried to charge us 4.50 for cheese which was immediately noticed taken off once we queried it as if it was put there just to try and wangle more money. Card machines didn't work but instead of telling us this they left us with the bill, card out on a table and when we asked ourselves if we could finally pay we were told sorry you need to go reception. Your staff were very friendly but clearly not enough experience in the room.

Had a lovely meal with my family on Xmas day. Excellent service and food. The atmosphere was perfect for the day and the walk in the grounds after the lunch helped to make it a wonderful day for myself and parents

We stayed recently and as part of the deal eating here every night was included.For two nights we ate from the set menu which was satisfactory if not spectacular.On the third night we went a la carte which proved unsatisfactory.Avoid the scallops at all costs because what is served is a rip off.We got 4 very small frozen scallops costing over £7.I could not believe it.The peppercorn sauce with our main steak meal was great , however the steak was below par..I would say that the service from Pedro in the morning and Graham in the evening was excellent.

Excellent food at night and top Service also at breakfast just the same food great service was top class.

Super restaurant, food was amazing, well presented. The staff were very attentive, the service was very good, would definitely recommend.

The meals were not overly large But were mouth watering ( I have the lamb shank ). Deserts were to die for , spoiled for choice.

We thought it over priced for the limited choice so went to a Tapas bar in Shrewsbury instead. The hotel was full but we noticed very few people in the restaurant but plenty eating from the bar menu. The breakfast was very good

Great 2 course meal, Pate to start, and a terrine, really solid & meaty, in a good way! Beef and the lamb shank lovely and tender, definitely recommended!

Had a wonderful meal from the set menu choice. Food was beautifully presented and tasted delicious. Service was very good and staff really friendly. All in all a very good experience ☺️

Stayed at the hotel and the breakfast the following morning was lovely. Nice selection of cereals as well as fruit, yogurts, cheese etc. Hot food was buffet style also and there was also pastries and croissants. Staff were polite and friendly.

A brilliant chef and serving staff. Good selection of food on the menu. If you have booked the firs5 night evening meal included. You have three courses with a varied selection on each course. Order a bottle of wine rather than a glass it works out cheaper

Breakfast very good value and everything you could possibly want.evening meals average size portions but not enough for some male guests dining with us.

We ate here while we stayed at the hotel for my friends hen party, the food was amazing, served very quickly and the staff were very helpful and friendly. I would definitely eat here again and recommend it to anyone.

Bland unappetising food, little sauce. Each course took a very long time to arrive. One day it took over 2 and a half hours to get our 3 course meal, another day saw mewaiting over 20 mins for mine while the rest of our party ate, leaving me to eat alone. All complaints were ignored. No coffee served afterwards

Resident in the hotel we booked a table with reception for 7.45 hours, on arrival they said there was no booking. Interestingly my friend watched the receptionist write it on the list.

All inclusive with our weekend break. Two course meal, nicely presented and perfectly cooked. Wine is some what over priced but required to complement the meal. Staff were very friendly in the restaurant and nothing was too much trouble.

As on a mini package did not choose from main menu but from the limited daily menu. Good choices and food well cooked, served nice and hot.

Food basic , cutlery dirty , staff untrained and you must not speak if you do so just wisper honestly just go into town for a decent meal

i'm so glad this hotel exists. we always feel at home in here. it's good to leave paris for a precious place like this. we'll be back soon. thank you for everything.

I loved the food and very well cooked and presented the overall price was of good value. The staff were pleasant and efficient.

Breakfast is absolutely gorgeous. Loads of choice. Everything very fresh and plenty of it. Meals were amazing quality. Very professional. Can recommend the scallops, steaks and fantastic cheese board.

Menu read and looked better than it tasted but ok. Popular beef sold out but roast chicken offered instead, no thanks. Nice big tables not squashed in. Don't sit next to the fire place if you get motion sickness! Every time staff pass on the wobbly floorboards you get rocked, funny but unsettling. Some staff have poor English skills, wine...You know, WINE! Mimic glug - glug, WINE! "sorry, I get help"

The dining room is lovely with old oak panelling. Service is good with plenty of staff. Food portions were adequate but not over bearing. We tried the belly pork and duck. Both were cooked perfectly.

I have no idea what they made it with but it was revolting. Had to go to Tescos cafe. Their porridge was spot on.

The four of us ate both two evening meals and breakfasts in the Oak Room restaurant .Staff were friendly and attentive.the room itself is a lovely wooden wall panelled space with great covings and fantastic architecture.The food for both evening and breakfast of great choices and excellent quality.I must mention that the wine included our evening meal deal that although was the house wine both the white and red were really good.Only good things to say about it.

Good selection of food at reasonable prices. Excellent service, nice atmosphere and large size portions. Would recommend without question.

We were greeted with a warm smile and shown to the table of our choosing. The chairs were extremely comfortable. Each course was brilliantly presented and tasted as good as it looked. The only slight criticism was that the wine was a little on the pricey side.

ow long that would take as we had 2 B on a coach by 9 amwith breakfast and evening meals included. Found the evening meals good. Breakfast were nice, but if one wanted eggs other than fried they had to be by special request and wasn't sure

Great food and service in a historic building a lovely experience. The food selection for our evening meals was varied and very well present it was a really treat. Our waiters where extremely pleasant and very polite. Thank you everyone.

Our food was outstanding! The staff were so friendly, polite and chatty and we never waited long before each course....

La comida en la sala de roble era magnífico caliente y deliciosa. El servicio era a veces un poco lento. Pero vale la pena esperar.

Encantador restaurante con mucho personal en la mano para asegurar un servicio rápido. La comida era deliciosa y cocinado a la perfección. Lo recomiendo altamente.

We love this place! The food in the restaurant this time surpassed anything we've had before and if it's possible the service throughout was better than ever. I had a goat's cheese risotto, with samphire and it was divine and as someone who rarely eats sweets, mine was "wow"!

Nos alojamos en el hotel. No en una oferta, nuestra factura por una noche con cena fue menos de £400.

I am not sure if the restaurant also covers the bar area for food. This review is for bar food. We ordered grill of the day which was pork and pappardelle. The service was pleasant. Unfortunately no apple sauce cold be found for the pork. The pappardelle was a little disappointing, just not very tasty, the Parmesan substitute was quite leathery. The pork was a bit tough and was overdone. I think this met the filling a gap need but I'm afraid that's all.

Felt privileged to be able to eat in such a beautiful room. Wooden panelled, chandeliers. Local pictures and prints. Wonderful experience with good food and service.

Terrific hotel nothing too much trouble to staff. Brilliant breakfast. Hotel portorage excellant. Very large rooms. Magnificent grounds and hotel presentation.

There is a hushed atmosphere in this spacious restuarant. Many guests get the meals as part of the deal when they book.Pros:SpaciousLovely roomNicely presented table.Food well presented.Menu doesn't have too much choice.Polite service.Cons:The food was not quite as special as it was made out to be - for example, the 'slow roasted beetroot' tasted just the same as ordinary beetroot.The salad appeared to have come from a bag you can buy at most supermarkets with a dressing then added.When I asked a question about the food, the waiter didn't know and made something up. I asked him to find out by asking the chef. When he returned he said nothing until I asked him again and then he just repeated the same unconvincing answer. The question was about why a specific dish was called a fondue and the reply was that he thought it was the type of cheese.The meal for two (starters and mains with no wine) cost just under £54.

We tried this for dinner while staying at the hotel. Overall the food was fine (although in my view not close to the Michelin quality other reviewers thought) but the service was pretty eccentric, verging on Fawlty Towers. The restaurant was pretty full the night we were there and the staff struggled to keep up standards. We asked for bread before ordering and it was so slow coming it arrived with our main courses (and they charge extra for bread). Although our bottle of wine arrived promptly and was placed in an ice bucket, no member of staff came anywhere near us to pour it so we ended up serving ourselves. The food was fine but nothing special - we tried scallops with pancetta and prawn cocktail as starters and hake and duck for mains. They were competently cooked. With ice creams and sorbets as dessert, we paid £63 before drinks which was pretty good value. Overall, worth trying if you are staying at the hotel, but wouldn't be worth making a detour.

We have stayed here many times over the past 20yrs and this time was the very first time we were really dissapointed with the food. Breakfast which was waiter service was dried up bacon, hard poached eggs and mushrooms that resembled bullets. We were told some people like their food "well done".

My friend and I visited Albrighton Hall on Monday for afternoon tea. The grounds of the hotel are lovely and the entrance to the hotel nice and welcoming. We were shown to the Oak Room where a table was set for the two of us, lovely view over the gardens. We had sandwiches, cakes and the most lovey scones and a big pot of tea. It was very enjoyable - the cost is £14.95 per person but being a member of the Gourmet Society, we were able to get two for one. If honest, although lovely, I think it would be a tad overpriced at £14.95 each but as a special treat, worth the effort as its nice to do. Staff were very friendly which made a difference.

We had the set three course meal and paid the extra for rib eye steak as the menu was very limited,the service was first class.

The food was Michelin Star quality. Good portions. Amazing value for money and the staff could not do enough for you. Definitely visit again and would recommend to everyone.

Trip Advisor needs to be aware that there are two Albrightons in Shropshire and this is listed with restaurants in the other Albrighton some 30 miles away!There is Albrighton near Shifnal with a WV7 postcode and Albrighton near Shrewsbury with an SY4 postcode. Oak Room Restaurant is in Albrighton near Shrewsbury

had a wonderful 3 course dinner, waiting staff were very attentive and friendly. breakfast was also great, with a huge selection of options, all very fresh.

We were on a dinner B&B package but the manager had said we could chose from the al la carte if we wanted. We were not that impressed with the dinner set menu so asked to see the full menue which was not only significantly better but not hugely different in pricing so strange to have such a limited set menu. The food itself was impressive and we had a great meal on both nights we stayed. The wine list was good and we were offered an upgraded wine to the one we ordered for just £2 more and it was a great choice. Even when we ordered cheese for dessert we were not charged any supplements which proved to be great value for the quality of meal we enjoyed.

We had Scallops and Burger it was served with sauces and dips at no extra cost and tasted really good and served quickly

Breakfast good as part of bed and breakfast package. Dinner unfortunately very average, limited menu, small portions and expensive. The restaurant was extremely quiet the evening we ate there, I think there were only a couple of other tables occupied but they still forgot our wine order - I had to ask as it still hadn't been brought to the table by the time our starters were served - also had to ask for bread. I'm not a local but I'm sure there must be better places to eat nearby.

We booked to have an afternoon tea for 7 peopl at the Mercure Albrighton Hall Hotel and Spa and we were extremely disappointed!! We got 2 tiny slices of one type of sandwich each, which was on dry bread with the most mundane fillings. At least they had put the sandwiches together as everything else on the plate was store bought and out of a packet!! The scones were alright but the dry and badly cut fruit cake and banana loaf were shocking! The Gluten free options had also been dropped on the plate from a packet. This is not what is described on their site and I am amazed that any hotel would serve this especially a 4 star hotel. It was also pretty hard to find the waiter and I had to keep going to reception to request water or butter. A super disappointing experience that I wouldn't recommend. We didn't stay at the hotel or use the spa facilities so can't comment on any other aspects of the hotel, but we certainly wont be back to try them out.