The Oak Hockley Heath in Stratford-on-Avon

The staff were really helpful, listened and responded to all my requests quickly and effectively. The room was beautiful and the food was perfect. Thank you.

Great place with a warm welcome by our server- lady called Anne Marie, our visit was outstanding from start to finish. Anne Marie made a point of explaining the menu, service was quick and efficient, food absolutely delicious and tasty. We are definitely returning with friends. I made a point of asking for Anne Maries name because we were so impressed with how well we were looked after. Visit date 29th April table 2. Well done. Finally a place that ticks every box when it comes to outstanding service with a smile and tasty food.

We really enjoyed our visit. The Sunday dinner was excellent. The steaks were great. The childrens meals were really good. The wine and beer were beautiful. The customer service from Tracey and Zoe was absolutely fantastic. We definitely recommend.

Visited restaurant tonight, party of 10 people with 6pm reservation. Taken to our table very promptly and first people sitting down. Server came to take drinks order immediately and although a welcoming smile would have been appreciated orders placed. Food orders taken promptly but that’s when service unravelled. At 7.00 pm we had to chase food (all 10 guests just had main course) - took another 15 minutes for orders to start appearing. Crispy duck salad was literally a small bowl of leaves swimming in dressing with a approximately 6 pieces of overcooked duck. To be fair other family members enjoyed their choices especially the sweet potato curry and fish and chips. Not withstanding chasing orders and relatively quite service- necessary to call attention of servers for drinks. Would not hurry back !!

We had a table booked for 6 on Sunday at 1.30pm, when we arrived there was no table for 6 available even though l had booked 4 days in advance. So after a few minutes of moving tables about we finally sat down. A member of staff then came to take our drinks order, this is when things started to go wrong. After 20 minutes the drinks had still not arrived so one of our group went and asked why there was a delay. The drinks then arrived 5 minutes later but while they were being served a glass of wine was split over one of our guests. We felt sorry for the young lady serving us as it was obvious they were under pressure. A further 15 minutes went by before someone came to take our meal order. We had been in the resturant over an hour before our starters arrived, but other groups who had arrived after us had been served their starters but we’re sending them back as they were not what they had ordered. After finishing our starters we continued to wait for our main meal after 30 minutes we asked how long it would be to be told that it was being served as we speak. Then staff came out of the kitchen with food and served other tables and told us it would a few more minutes. At this point we had had enough so we paid for what we drunk and eaten and left. I’m assume the guy the spoke to us as we left was the manager and his reason for the delay in serving food was the heat in the kitchen. Admittedly the outside temperature at the time was 30 degrees but after leaving we went to a Miller and Carter Steakhouse just down the road and had drinks served within 5 minutes and was eating our main course within 20 minutes. We can not blame the staff for any of this as they were just waiting around for the food to be served, l can only assume they did not have enough chefs to meet the demand on the day as we later found out that there had been a function going on at the same time. Until they sort out their staffing problems l would not recommend this establishment, thank goodness we managed to get a proper meal at another resturant nearby.

There was really good service and the food and drinks came very quick. They worked really well for me who has gluten and dairy intolerances. Very thankful for all the staff

Fantastic drinks, great service from niamh behind the bar. Lovely atmosphere, all staff smiling and happy! Highly recommend

Nice venue, pleasant check in, accommodation was fine clean bed and good value for what it cost. We paid extra for breakfast which was nice buffet style. Staff very pleasant and food was excellent at party.

We came in for a late meal one weekday evening and ordered a couple of mains from the two for one meal. The food was plentiful and well prepared and excellent value. What was unexpected was the lovely welcome we received. We'd had some bad news and were feeling low and needed some tlc and to recharge our batteries and be fed. We were very well looked after, and I must say we really took to the manager on duty who was kindness itself, a lovely person. Angels sometimes come in disguise! We'll definitely come back for another meal when we stay in the area again and we'd like to try the carvery another time.

I attended a friends wedding today. I was so impressed with the venue, the staff and the food.. All superb... well done to everyone for giving them the best start of there married life..

Terrible experience. No bar or restaurant facilities available in nearly all public areas as 2 private functions took over restaurant and bar area leaving us the corridor to sit and have a drink in. Manager Shaun Preece was terrible. So rude and patronising and unapologetic for the situation saying ‘you only booked a room’. Broken toilet seat and mould on bedroom wall and no heating in room didn’t help. We will never return and urge other not to use this hotel.

Are there with family in October. The food was delicious and well cooked. There’s ample parking available and even though there was a function in the massive marquee it did not affect the service we received The service was exceptional and the staff were friendly and welcoming. Will definitely go back and highly recommend.

We had our wedding organised by Shaun, he honestly worked so hard our guests were all commenting on how amazing the day was, from organising to the actual day flawlesss, can’t thank him enough. All his recommendations were spot on, clearly knows this business very well. Our day ran so smoothly even kept our DJ in check. We had our meal in the function room, and expected the same table centres in his fabulous marque, however he listened to my requests and changed it all round our evening was different to the day and it was incredible for the transformation our guests were blown away. We stayed in the hotel for the evening and again bridal sweet was just lovely, Breakfast was brilliant something to suit everyone. Honestly amazing location for our guests travelling from north and south. For parties or any get togethers i highly recommend

Came for a birthday meal with the family- yes it’s a carvery but we had 2 vegetarians with us and on standard menu online there are 6 vegetarian options. No indication vegetarian options would not be available on the Sunday on the website. There was NO vegetarian starter!!! and only ONE option for main meal. Queried with staff who said they would make up a tomato and basil soup but only enough for 1 person!! When queries why website did not show correct menu - were told it is because changes. Surely in this day and age you have to allow for customers to be vegetarian!! Will not be coming again - need to make Sunday menu show vegetarians are not welcome!!

We had 8 contractors stop over for a week. And once again would like to thank Shaun and the team for a great stay. The hotel is situated not too far from Jaguar Land Rover in Solihull, and is our first choice when working there. We have stayed there on 6 previous occasions and find the hotel and staff very welcoming. The lads always get looked after in the bar, and the food is always of high quality and competitively priced with the two for one offers. The team appreciate the flexibility offered as some lads dont like to eat first thing and the chef offeres the ability to swap a breakfast for a packed lunch. The rooms are always clean with comfy beds. And the rates charged are highly competitive. I would recommend the Oak highly.

Lamb's liver was too tough to cut with the knife. Chef said 'sorry' but no offer of a replacement or discount.

We have been loyal customers here for quite some years, but this is the last time that we will be going there! The bedroom was filthy, shower was mouldy (only good thing was the water pressure). There had been leaks in the ceiling. The extraction fan was very noisy, I checked this and the rotor was clogged with dirt (never been maintained). No safety catches on the windows ... one hell of a drop to the ground. landing light fitting was missing (just bare wires hanging down). Health and Safety would have a condemned this place for sure. The last time we visited it was not too clever, but decided to give it another chance. Bad decision!!! I was told that if I call direct we would get a better price, but it turns out the price I was given for B&B, turned out to be bed only ... big rip off. The bed was firm but uncomfortable, due to the multitude of raised fasteners (another guest had the same comments). There should have been an under blanket to cover these. The laminate was lifting in several places, which was a trip hazard. I could give a better description if I could publish photos. Advice to anyone wishing to stay here .... give it a miss and go to a decent bed and breakfast. Having said all this, I really feel sorry for the manager, as I understand the owner has failed to provide the funds to run the place like a Hotel and he is operating the premises on a shoe string!

We have driven past so many times & since it’s makeover we said we must try The Oak.

Good location, nice public areas. Bedroom a bit dated and nowhere to put toiletries in shower area! Needs a soap dish. Staff friendly and breakfast reasonably priced

We met up with family who were staying here for a wedding in Solihull.We met them,after travelling up and we had an evening meal.They had eaten early and recommended the food.We had the sausage and mash and cheeseburger meals.Lovely food and a smashing waitress.Great welcome to the area.Did not see rooms but family were very happy with their stay.Will return.

I can't complain, spoken to the server and she told us about the bad reviews. She didnt seem to be bothered by it. These are obvisouly complainers and hard to please costumers. I do highly recommend for short family get away.

Visited the oak for a meal with family, really nice food and good atmosphere until I witnessed the awful behaviour of the manger Sean his attitude to his staff was disgusting and really affected what should of been a pleasant evening would not return again for this reason. So sad that people in authority feel the right to behave in this way.

We went here for the Sunday Carvery which was great!

Stayed at the oak last week whilst attending a course lovely setting great staff good pint at a very reasonable price however

This is about the 4th New Years we have done here with friends. Hotel again under different managers/owners. The New Year’s Eve was a 3 course meal with a ‘swing’ singer who was actually very good and even tho there were about 68 seated he got everyone singing and laughing. Room was second floor and very spacious but no hairdryer plus the toilet was broken , which we reported before the evening meal... it was not fixed that night , but flushed the next day after breakfast but suffered the sane problem... so it basically wasn’t fixed ... floorboards in our room creaked very badly... sorry to those below us....breakfast and the evening meal was very good.. tea and coffee makings supplied in the rooms. All in all a nice stay and a good night

I held my special Birthday Party at The Oak HOCKLEY HEATH. What a good decision we made choosing this venue. The room is beautifully decorated and spacious. The Manager Sean and his staff very professional and nothing was too much trouble for them. We had a buffet food exceptional well presented and absolutely delicious. We and some of our guests stayed overnight,rooms lovely very clean. Such an enjoyable evening.

Hadn't been for a carvery for many years as always felt let down in the past by other restaurants, but decided to take the plunge, and also the kids were asking for one instead of the usual burgers. This was our first visit to The Oak, despite passing it many times over the years and I have to say I was very impressed. We were greeted by friendly staff and were seated straight away. We had starters and then the carvery and the food was plentiful and very hot, not to mention delicious. The staff also engage with my children which I do feel is important as it makes the kids feel more attached to the whole process.

Got served 2 of the thinnest and smallest half slices of Turkey at the carvery and told by the guy slicing the meat that this was the new directive from management that he could only give me 2 slices. When I asked for more and told him they weren't full slices he just shrugged his shoulder refused to give me anymore and walked off and disappeared in to the kitchens. Food tasted nice but don't rate the value for money.

What an awful experience. Bar staff more concerned about arguing the fact we had only waited one hour for our meal instead of one hour thirty minutes. They seemed to think by proving us wrong , the one hour wait was a justified wait !! By the way no mention on ordering the food there was any delay,

A group of friends and I had a table booked for 3pm. Having purchased a drink upon arrival from the bar, we went to take our seats. We were told by the manager that they were suffering a slight backlog and that we would have to wait a short while. Cut to an hour later and we still had not sat down. Not quite a “short while”. We were finally told that a table was ready, and that it was just being set. Ten minutes later and we were still not sat down, so we asked again. We were told that it would be ready shortly. After another delay we went up and asked, at which point we were told that a party was just having dessert and the table would be ready once they were gone. So, after having been lied to, we were not best pleased. This was exacerbated by the fact that we could see an empty table in the middle of the room. After enquiring as to why we could not sit at this table, the manager then gave us a rather vague reason about rearranging a table. We said that the empty table would be fine, so we took our seats. We were told our orders would be taken shortly. Twenty minutes later and we had seen no-one, despite mentioning this to the manager at least twice. Eventually we just got up and helped ourselves to the carvery as no-one had come to see us and ask what we wanted or to see if we wanted another drink. As we went up to get our dinner some of us (adults) were given child-sized plates. Judging by the fact that another group sat on a table behind us didn’t have any cutlery I can only assume that they were running out of plates as well. Having eaten our meal, the first time someone came up to our table was to remove the plates, reinforcing my view that they were low on dishes. Not once did someone come over to check to see if we wanted another drink or if the food was satisfactory. We all felt that the manager was particularly unhelpful and unapologetic during our time there. We did not receive a single apology from her, the only person that showed us any degree of sympathy was an extremely harried looking waitress whom I felt extremely sorry for as she was running around. There had clearly been a problem with overbooking several large parties and there was not enough room, or dinnerware to cater to everyone present. Needless to say, will not be returning.

This place has had some bad reviews lately but my visit was very good. In particular the food. Good quality, good portions with good service. For the price I actually can’t fault it and I can be a fairly picky customer! I can tell the food was all freshly cooked too. I think for lunch or a casual dinner with friends this is worth a visit.

We booked a birthday meal, on arrival due to the nice weather we decided to eat outside, after ordering I was told they didn’t have any lasagne, so I swapped for a different item that was cheaper, asked 4 times for the difference in cost and was told rudely by the manager that it had been sorted when it hadn’t!

We use to visit her regularly but recent visit very disappointed. Restaurant and bar empty but had to wait to be served. Bar man looked like he had just got out of bed! No light lunch meals are sandwiches on offer for lunch time. Ended up with a sharing meal which was tasteless. Don't think we will visit again

The restaurant is located very and clean and nicely decorated with friendly staff but the food was disappointing. We all have burgers (chicken, beef and lamb) and they were all over cooked and dry. Chips and onion rings were lovely though!

This was the first of our weekend jaunts to eateries after a Sunday drive. The wife and I visited on Sunday 27th May. We decided to go for the carvery. it was our intention to go for 3 courses. The starters where tasty. My wife had the crayfish and I had the pate. A slice of bread fell out of the crayfish dish when it was served. I was not replaced. We went up for the carvery and all looked good. However, it was the blandest food we ever tasted. The only thing that had any flavour was the gammon and that was because it was salty. Not even the gravy had any flavour. Very disappointing. An observation - the dining room ceilings and walls were going dark, it is as if they were stained with BBQ smoke, could do with a lick of paint to freshen up. We did not go for dessert in the end. The staff were friendly though.

Having waited 15 minutes to be served to a drink at the bar, one person there! We then waited another 15 minutes to order food, but didn't mind as the food looked OK for this type of place! 30 minutes later at the bar was told they have no clean glasses and the waitress then came out and told us we couldn't have what we ordered. We asked for a refund and left with very little apology and would never walk back into such a poor run place! We found out on leaving the Manager was behind the bar who gave us an poor apology and refund, the also kept leaving his post when people were waiting to be served,! So so poor!

We were recommended The Oak by a friend. Our first couple of visits were faultless. On our third visit my husband had a steak that was tough and full of gristle. He complained but was told that rib eye steak is always like that. We let it go and visited a few more times with no complaints. However, we have just got back from The Oak and our meals tonight were very poor. My husband had the pie which was so salty he could not eat it (he has the pie of the day last week and it was very nice). My ceaser salad was awful hardly any dressing, no parmesan and soggy croutons...I did not complain about the salad but my husband did complain about his pie. The waitress spoke to the manager who would not come to our table to speak to us. My husband went over to speak to him but he simply said the amount of salt was personal taste. Such a shame it is local to us and we were planning a big family get together at the Oak later this month but we will never set foot in the place again. They need to get their customer care sorted as a priority. A simple apology and assurance that he would speak to the chef was all we wanted.

We have been here a few times. It isn't too busy which is great! The roast dinners are really tasty and a decent price. The staff are friendly and helpful and ita child friendmy here, which is great! Will keep coming...

Have been here a few times over last 18 months went for Sunday carvery excellent and 2 for 1 meals in week can’t fault place the only criticism iv got my partner got ms the few disabled spaces are taken with cars that have no disabled badges someone said they belong to staff

We booked in for an over night stay at The Oak. We ate in the bar area and the staff were very polite and friendly, we ordered a fishfinger sandwich. When it arrived we were delighted with the quality and presentation. The fish was fresh in doorstep slices of bread, served with salad and a generous portion of chips. The bar was a comfy clean area. The room was disappointing, we had managed to get the room online at a reduced price of £40 and if we were paying the full amount we would have asked to be moved. The bathroom was an size with a shower, sink and toilet, the side wall next to the sink was painted in purple and was splattered with white marks which I am assuming is toothpaste and soap as it could easily be wipes off, there was not bin in the bathroom. The shower was very powerful but draining was very poor, we turned the shower on, left the room for a minute for it to warm up and returned to a fully shower tray which was about to over flow, we removed the plus but the water did not drain away so showered in a few inches of water in the base of the try. The bathroom floor was grubby, mould marks in areas and only 1 small shelf above the sink to place your items. The bed was clean and comfy. No hairdryer in the room but these may have been available at reception. We would return for the food but probably not stay over unless we managed to get the room at a reduced price.

Have heard about their great priced carvery so decided to try it out. We arrived early on Sunday, staff were immediately helpful and the place was tidy.

My husband and I went for a nights stay and could find no fault with the Oak hotel. The room was a good price. It was clean, spacious and comfortable. The staff were all extremely friendly and the food was wonderful, both evening meal and breakfast. The leek and chorizo chicken was to die for. The breakfast was of a good selection with hot and cold options. As for the room very homely with all the essentials. Would definitely stay again.

Please do not stay here it's terrible manager is rude a total arseole green fungus all in shower . I've never seen anything like it . I'd rather sleep on a park bench !

My partner and I visited The Oak for a wedding consultation in October, the lady we met was very friendly and helpful (Lindsay). After our meeting we were assured a quote within 2 days, this never materialized. We chased them 3 times to come back to us with some information and even had to go through our requirements again on the phone. We are now 5-6 weeks down the line and they still haven't shown us the courtesy of providing and update or even telling us that they cannot fulfill our request. Considering this would have been a booking for a wedding and would have been financially beneficial for the business they appear to show no interest. Being a bride to be, I am very disappointed in this hotel.

My future daughter-in-law booked a meal for 17 as a surprise 50th for her mother, the manager seemed helpful on the phone but on arrival to view the room seemed indifferent and kept her waiting for 10 minutes.

We stayed here for 1 night on 28th October 2017. When we arrived at the hotel we paid for our stay (£55) and added breakfast to our stay (£10) - the hotel do the hard sell on this. We we're allocated room 60 on the top floor of the hotel.

Great food/menu but service is very slow, be prepared to wait. 3 starters arrived, had to wait for the 4th as it wasn't cooked.. !! 3 mains arrived had to wait for 4th.. !! ordered desserts waited approx half an hour for 3 desserts and a cheeseboard. It wasn't busy so not sure why the kitchen was under pressure with timings. we gave up with ordering any coffee and was met with a huff from the waitress...!! menu was good, food was tasty when it arrived. This was our friends first time and they won't be returning.

Have been here a few times over last 18 months not had good experience so left it 6 months tried it again Saturday night I have to say a vast improvement the food was lovley piping hot service was also good lovley menu really enjoyed it will go again at some point

The Oak is set in an ideal location with ample parking, excellent decor and a varied menu both in restaurant and bar.

My family and I recently visited the Oak Hotel in Hockley Heath for a Family Lunch with a party of up to 20. We were welcomed by all the friendly staff on arrival , the venue was well presented throughout and whatever I requested they were extremely accommodating.

We stayed at the Oak Hotel as an overnight stay before departing in the morning for Birmingham airport. Our room was clean and quiet. We had tea/coffee facilities in our room. As we arrived at dinner time we decided to have a bite to eat in the restaurant and the service was excellent. Very polite waitress and smiling all the time.Food was very enjoyable for all three of us. Breakfast was £5 each and we once again enjoyed it very much having a good selection to choose from. Hot buffet and cold. Everything you could wish for was available including tea/coffee. Oak Hotel is an ideal place to stay should you be going on holiday from Birmingham airport and very easy to find, just off the motorway. We would certainly return if in the area again.

Not a great experience, but the friendliness of the staff made it worth a quick review. Having checked in late I was hoping for a light meal and comfortable bed. Unfortunately the kitchen was out of chips and burger buns, leaving the menu very light. The poorly cooked steak had clearly seen better days and the beer flat, for what is normally a tasty Doom bar. The room was however clean and the shower very strong to get be going in the morning. The hotel had clearly seen better days.

This reasonably priced mid sized hotel is clean well run with polite and friendly staff. We found its location to be a great spot, with road links to all the historic sites we wished to visit, for anyone staying here we can recommend steak night when in keeping with the rest of the hotel you are served great food by lovely staff, definitely not for the calorie conscious

Had a Sunday lunch here last week. We were not impressed with an earlier Sunday lunch we had here in April, but decided to give them the benefit of another opportunity to change our opinion. The restaurant was very very quiet so there was no excuse for incredibly slow service throughout our visit. Had to remind them of our drinks order which took forever to arrive. The starters were equally slow. The mains took 45 minutes to arrive, which given the emptiness of the restaurant, was inexcusable. Out of 5 adult meals, three were simply not good enough. I had salmon: it was completely overlooked, dry and tasteless, the only reason I ate it was because I was so ravenous from the long wait. Another family member's steak was grisly and another sent their burger back. We pointed this out to our waitress who looked embarrassed. She deducted the price of the three meals and apologised for the poor food/service we had experienced. This was two visits where we were extremely disappointed diners. It goes without saying: we will not return.

Stopped here for two nights, good sized room and very clean. The breakfast was very good and the service from the hotel staff was excellent. In all a very good hotel, I will stop here again.....

Been staying in hotel for a while as we working nearby. I must say the new manager has upped things dramatically and the food is one such thing. I really enjoyed the hunters chicken followed by strawberries and choc pod. Keep a look out for the specials they are good value and delicious. Well done shaun the new manager on massive improvement.

The menu the manager gave my son for his wedding was top notch and tasted delicious and I was over the moon thank you so much.

The Sunday cavalry was top notch which met each of my needs brilliantly. The staff were friendly and the new manager on hand for a nice chat

There are many aspects to a good time in a restaurant. Good food for sure, but, even the cleanliness of the toilets are important. Value for money can also top the list.Well the Oak Hotel, under the new management of Shaun, well and truly ticks all these boxes.On our visit the welcome was warm and genuine, the service was very helpful and professional, and the atmosphere and comfort appealing.And if you are looking for value for money you just cannot beat the Friday Steak Special. £25 for two including a bottle of wine. Great value and delicious.Just check it out, it will be worth your while.

We called in here as a party of 8 (plus baby) by chance. The exterior is pleasant and bright but the restaurant feels less so. They did create a table for us quickly and without fuss, and our server was a pleasant and friendly throughout. However, we had mixed views of the Carvery. The portions of meat were reasonably generous but the selection of vegetables was uninspiring - they looked as if they were "end of a busy day" selection.  Basically lots of peas remaining and virtually nothing else.The pudding choices were limited to 4, and one was not available – which really disappointed my daughter, though the sticky toffee pudding really pleased my grandson. The advertised apple and cinnamon crumble was not available - rhubarb instead and presented as a ‘blob’ on my plate. The cheesecake was most unusually presented.The serving staff spent a lot of time huddled together in the restaurant gossiping rather than serving which slowed us down. My son tried to access the baby changing in the disability toilet, but couldn’t and enlisted a member of staff who tried to help in a rather offhand way, resulting in him standing outside an empty toilet for 10 minutes! The next person he enlisted was most reluctant to leave his station and so my son had to contend with a fractious and smelly baby for a long time and then return to a cold meal. The chef on the carvery really loved his job! Questions about dietary issues were met with monosyllabic grunts and gestures….Eventually we finished about 2 hours after we went in. A bit of a torture!! Our scores (out of 10) Food 6; Service 6; Ambience 8; Value for Money 8.

We found a hair in our breakfast and on the table setting also. Carpet in restaurant was filthy. Made a complaint at reception first morning and never heard back from any manager. Disappointed and on check out was asked to pay again when we had paid on arrival. Asked to see a manager and was told they were in bed...! No follow up from complaint was not acceptable, would not stay again.

Maybe it was because it was late in the day but we had a carvery here and I can safely say it was the worst I have ever experienced. The food was dry and did not have any flavour at all. Will definitely not be returning.

If you want a great little place to stay that's convenient for access to the motorway but puts you somewhere semi-rural (and not your regular Premier Inn's) then this fits the bill.You get a warm welcome on arrival, simple but comfy rooms, a great bar & restaurant courtesy of the lovely Rachel (bar & restaurant manager) and a hearty breakfast each morning. Free wifi & ample parking. I've already booked my return visit in two weeks time. Goodbye Ramada, hello The Oak.

Party of 23 of us for my 40th birthday and without going on it was basically faultless,great food off the carvery choice of 4 meats, hot and fresh.. fantastic service really friendly, my family are quite a bunch ha ha and we got our own private area which was probably for the best for us and other diners... the staff here really went out of their way to make it a special day for us all and I'll never forget it, so thank you all at the oak and we shall see you soon!! Kate x

Not a bad little hotel, room was very clean, bed was very comfortable, the bar had a good selection of beers and spirits, only a tv for entertainment though, restaurant was reasonably priced serving a nice selection of meals fairly priced, would stay again

I recently stayed at the oak hotel for a short period due to travel and work. Room was ok, reception staff fantastic upon arrival. Duration of stay was over all ok... it's the customer service i have received after my stay. Unfortunately when I checked out early hours I had forgotten something in the room I was staying in and only noticed this once I had unpacked. I called the hotel straight away and was told someone would go check in the room and lost property then call me back. A few hours past and I had no call so I called them and was told nothing could be found and no record of anything left in the lost property. The lady on reception said she would enquire with the housekeeping the following morning once they arrive. I called again the following morning to then be told it is no where to be found and they have looked ... the lady I spoke to was very helpful but unfortunately this was not the answer I needed to hear. She did say she would contact me if it crops up as it may have been put somewhere with other things.I have retraced my steps and know for sure that my item was left in the room. I have been chasing the hotel with phone calls as no one seems to contact me back. I have also sent a couple of emails too, no reply.Absolutely gutted as I feel as I have been robbed . Sad to say but I shall not return as I don't feel I could trust leaving anything unattended.

the food is varied and very well presented, there was a good choice . however if you are vegetarian the menu is limited.

Stayed here for one night on a business trip, I wanted to get the Hoover out and Hoover everywhere. The carpets were dirty in the reception, in the dining hal, and in general around the walk ways. The shower in our room seemed to have some orange fungus amongst the tiles and needed a good dousing of bleach or something similar. We were too late for dinner at 8.10pm as the reception failed to tell us that the carvery was cleared away at 8pm, and so we had to go out in the car to find somewhere else to eat locally. Would I stay here again, I'm afraid not!

We had pre booked a table for a party of 12 people, it took ages for someone to come and take our order and we eventually got our meal after a wait of 1hr and 20mins. I meal of gammon was inedible, there were no staff available for us to complain to, when we eventually found someone he offered to change the meal which was equally as bad. There were no apologies or anyone checking to see if second meal was ok or on the rest of the table to ask if our food was ok. 2 steaks were ordered with sauces, meals were bought but no sauce after asking 3 times sauce was eventually bought by which time half of the meal had been eaten. Vegetables on other meals were undercooked. The BOGOF offer is a joke really as a meal of gammon, chips and pineapple with a bit of dry salad is £12.95, gammon was more like a thick piece of bacon not a juicy piece of gammon. and dry and hard. We didn't bother with any sweets or coffee as we had been there for nearly 2 and a half hours and only had 1 course. We wont be returning

Went to the oak with several friends for NYE had a fab time the room was all glitzy, disco was good all sorts of music . The food was excellent . The staff were polite and the service was excellent. We were all at a Xmas do at nut hurst grange 2 weeks earlier and it was not a patch on the oak . We stayed over at the oak rooms were ok breakfast hit and miss it was busy and we had to wait for clean glasses /cups coffee food was not put together on the buffet I think everybody went down at the last minute for breakfast and there was not enough staff but the NYE was one of the best night outs I have had . Would recommend and will be going back next year lynette

Went here with friends on a national holiday Christmas market trip. We have been on a few and I have to say this is the nicest hotel we have stayed in. Yes it's a bit jaded in some areas and could do with a bit of TLC. but it was a one night stay with dinner and breakfast included. The bar area was lovely and for a hotel the prices weren't bad. The staff were lovely really friendly and polite. The dinner was a 3 course with a choice of 3 starters mains and sweets. My friend and I had cottage pie with veg. It was really tasty and a large portion. My other 2 friends had the gammon also a large portion and they both said it was delicious. Soups to start was good and no complaints on the puddings. You had to walk up to get your main course but they had it well organised so no massive queue. The bedroom was warm and clean and the beds comfy. Breakfast the next morning again was help yourself but no massive queue like we have been used to in the past and it was good and hot. All in all an excellent overnight stay. If we are ever in this area again I would definitely stay here.

I attended with my friends and family for the Micheal Buble and Robbie Williams Tribute night on the 15th December 2016. The tribute night was great the food and service was great. The only downside was the managers attitude towards us when we asked for an alternative desert to Christmas pudding as two of the party didn't like it. Her reply was it's a set menu yet she was quite happy to give a fruit salad alternative to a pregnant lady, this shouldn't matter at the end of the day it's a really lovely place and unfortunately this spoilt such a wonderful evening. The manager would benefit from retraining her attitude towards the customers as on numerous occasions previously this has let her down.

The food was very good but some of the service wasn't so good. We complained that the cutlery laid out was very greasy and were told that "he" will talk to them about polishing it. However nothing was done and we polished it ourselves with the napkins!

Once again my family were treated to another fantastic carvery at the oak hotel, the food was fantastic and plenty of it, can't wait till we come back for the new year carvery. Thanks to all the staff so friendly and helpful its really felt like home. happy Christmas too you all see you again in the new year

I write more in sorrow than anger about our visit to the Oak for a family meal today. We were a party of 12, booked well in advance and arrived on time. We were informed when we arrived that we had to wait as there were people eating their carvery at our table. Eventually they sent for us and we settled down in a beautiful, well decorated restaurant. They took our orders quickly and all was going swimmingly. Eventually after quite a long time (but they were busy so we understood that things might be a little slow) some of the starters arrived. Unfortunately they did not serve the children first which I find amazing these days and one of the children wasnt served their starter, nor one one the adults, they arrived eventually as everyone else was finishing theirs. This was not a good start to our meal as its just horrible to eat when someone hasnt got their food. We kept on asking but it didnt arrive. Once everyone had eaten their starter we went to the carvery, which was totally delicious and one of the best we have eaten. There was choice of gravy, both very tasty but then again when it came to dessert there were problems with service. These took ages to arrive and when they did one was missing and it took so long to arrive that we cancelled it as we had all finished ages ago. Coffee arrived eventually, beautiful hot fresh coffee which smelt delicious - but no milk or cream. We had to ask three times until it eventually arrived by which time the coffee was lukewarm and not pleasant. By the way they had run out of Vanilla Ice Cream - how can any restaurant worthy of the name run out of such a basic commodity? They seem to have little idea of what good restaurant service should be. No one asked if everything was all right with our meal, no one asked if we wanted to order drinks (missing a huge source of extra income here by the way) and really I have to say no one went out of their way to aid in our enjoyment of the meal. The food though was beautiful, totally delicious, the starters were brilliant, the soup was great and we loved the fresh roasted vegetables and the cauliflower cheese. The meat was wonderful, lean and beautifully cooked. Oh if only the service had matched! For the first time in many years of eating out I felt I had to complain and was absolutely unable to leave a tip for good service, simply because we did not get good service, far from it, it was poor. We spoke to the manager who was really kind and apologetic and he did make some recompense to us which was nice - but you know we would much rather have received service that matched the high standard of the food. What a shame, the service let it and us down.

Shoddy service spoiled an otherwise decent meal at a good price point. Waiting staff very slow and left kids waiting for starters and deserts.

Stayed a few weeks ago and had a lovely evening and nights stay. Food was good for the price and drinks were reasonably priced. Staff were excellent and friendly, room was spotless.Had a problem when first arrived with toilet not flushing in the first room but was moved to another room where the toilet took its time to flush. This can happen anywhere at times so not overly a concerned and it's not put us off going again in a week or so for another nights stay.

Found a £30.00 per night deal and decided to have a last minute Friday night treat. The room was a ground floor family room which was nicely furnished and the décor was lovely. The bathroom we requested did not materialise but as the beds were comfy and the shower was good not such a problem. No hairdryer in the room but receptionist arranged one for us. The bathroom needed a better cleaning and no glasses available, however plenty of towels and toiletries. The restaurant has a good atmosphere with fresh white roses on table and real candles Had a 2-4-1 steak meal which was really tasty served with the best onion rings I've ever had. Followed up with a yummy lemon tart for me and hubby had white chocolate and raspberry cheesecake, both served with slightly over chilled ice cream but nonetheless delicious. The waitress Mrs Stuart was friendly and attentive and service was prompt. Breakfast was good value and offered a good standard of juice, cereals, toast, jams and full English cooked fair and as much or little as you wanted to eat . Only downside was very inconsiderate people in other rooms chatting and television on until 3am!! But as a whole would visit again.

Went to The Oak as had not been there for a while , , menu look ok as there was some 2 4 1 , I ordered the burger , wife had the sea bass , the sea bass was ok a little over cooked and the lemon butter was a pool of sauce, as for the burger the bread roll looked as if it had been in The kitchen a few days , the bacon and onion rings dried and fallen apart , burger half the size of the bread.... half way through my meal I asked for wine, this came 10 minutes later after reminding the waitress who had been too busy talking to other staff who obviously had nothing else to do as there was at least 4 waiters / waitresses and only about the same in customers ... the more experienced waitress ( sounds better than older lady) who took the order and my wine order ( who shouted to the bar about my wine after reminding her )who should be setting an example certainly was not , when wine had eventually arrived after looking at desserts I asked the senior waitress for the bill , I'm not sure if she may have the early signs of memory loss but again I had to ask another member of staff who wasn't doing much about the bill . The senior waitress gave us the bill(obviously a smoker as sprayed with over powerful perfume). Which yet another member of staff came with the card machine...It is the worse service I've had from anywhere for a long time and the food wasn't great .. maybe 2 4 1 says it all.. it maybe 2 4 1 but this is not worth the money and will not be having any of mine anytime soon

We had our wedding reception here so returned for our anniversary. Really good menu, food and very reasonably priced. Staff brought us a special plate to say happy anniversary. Only problem with the whole night was the miserable people on the next table who complained about everything but then still ate all their meal...can't have been that bad then. Idiots!! Would recommend.

Found the hotel on trivago, family room and twin for £90 room only. Check in was a breeze with a very knowledgeable receptionist. Family room was very large, queen size double with full size single. Beds were comfortable. Only didn't score 5 stars as a bedside light didn't work and the bathroom had heavy dust on surfaces. It was clean with a good selection of toiletries, lovely towels and a good shower, though access to the shower was interesting for someone of my girth. The only downside was the creaky floors in the hall and rooms around us. My wife sleeps lightly so noticed it. Will definitely stay next time we are at the NEC. Especially because of the restaurant. I have reviewed that separately.

Arrived out of the blue and was left "hanging" until we made ourselves known, after that service improved considerably.Food was good and they helped me out with my allergies, so can't complain.Will eat again, and would suggest it as a consideration to others.

Nothing too much trouble for the staff. Accommodated our large family party with no fuss and made us feel very welcome.

We had a dinner for 10 here 3 years ago, one of the best meals I have ever had, and I've had a few. Stopped in here at the weekend as we were in the area and feeling a little nostalgic. We thought we would take advantage of the two for one deal,thinking if the meal was usually worth 12.95, it must be great value for half that.They say thathat you get what you pay for, I thus case even that wasn't true. I had the sausage and mash. Thus came with two good sized, well cooked sausages and a small dollop of crusty (not in a good way) mash. P had the pie of the day, which can only be described as a small soup plate of watery chicken casserole with a lid.At 3£ a meal, maybe worth it, bit of a stretch at 6.5£, and certainly not worth the advertised 12.95.Sorry guys, used to be very good, but you know it's bad if I would rather eat at Weatherspoons.

We had lunch from the 2 for 1 menu and were pleasantly surprised. However, paying the full price if dining alone would not seem such good value.Pleasant staff, but the overall impression maybe bears out what some other correspondents have said about the lack of efficiency.We will return, because the 2 for 1 seems pretty good value for a lunch-time meal.

Staff were amazing and helpful and smiley. Food in the restaurant was good and well presented. Sadly the room was aweful. Having booked a double room we had twin beds which were situated at each end of the room. The room was grubby and needed a dust and Hoover. There was only the main light in the room no lamps No where to sit apart from the beds The on suite was dAmp and fan blocked with cobwebs and dust.

We bowled in for a spot of lunch on Monday. We were surprised how few people were dining. We were greeted and told that we could sit where we liked and then left alone,for what seemed ages. We were then given menu's and told of a 2 for 1 lunch deal.Still no drinks order offered!We eventually requested drinks, and when they arrived gave our meal order.The wait for the food was unacceptably long and when it did arrive we had to abandon Eating and make a complaint...The food was horrible and overcooked.The duty manager arrived promptly, agreed with our concerns and did not charge us,forThe food, we had tried to consume!We paid for our drinks and left.We are regular patrons of the Oak and Usually enjoy our dining experience.We are quite simply stunned by how bad this visit wasThe fault lies in the kitchen, so please Management...sort this out swiftly or you will lose regulars like us.We will return and hope that the food will be edible.

Nice hotel with countryside atmosphere, good for families . Friendly staff and reasonably priced bar and snacks.

The fact that it took half an hour to get 4 coffees and 2 teas should have been a warning! One of the coffees arrived with nutmeg on top instead of chocolate powder! However we returned at 2 for lunch after a pleasant walk. Seven of us ordered and it took over 30 minutes for the food to arrive, although the only other customers left just after we arrived. The battered fish was dark brown, the salmon was hard, the steak charred to death, and the sausages had a suspicious flavour. After the food arrived the staff were no where to be seen. Having eaten what was edible we finally saw a waitress to express our complaints. The manager was told of our misgivings but refused to come and speak to us. I left my phone number but no one has spoken to me yet. Needless to say we will not be returning to The Oak.

Stayed for two nights in room 15. The room was comfortable but rather odly furnished with an open wardrobe with only 3 hangers. Storage space was also restricted but the bathroom was the disappointment with no soap tray in the shower, but masses of hot water. The grouting was stained in places and the plastering was to a low standard. Saturday and Sunday nights there were very noisy parties going on but we were well away from the racket! ! We didn't eat in the restaurant so can't comment on that.The country location and delightful appearance is endearing. The bar suffers from a loud television and clashing bar musak. However the service here is first class. Overall a lovely visit and recommended. I just wish that owners would spend a night in each room!

It is sad that the restaurant is so bad, because the hotel is actually really nice. The food is actually not bad which makes it worse. The 2 for 1 deal is great too. Just a Management/staffing problem here. They just don't know how to serve, I saw the waitresses forget to put orders in or not write things down so of course they didn't come out or came out wrong, not just for my table but for the two I could see. One waitress went and chatted with a group, and I'm all for friendliness but not when this poor guy is sitting there not getting any service because the other ones are chatting in a corner. They didn't check tables to see if they needed anything or even offer to top up our ciders, which just seems like lost revenue. They were sweet, but so unfocused. Breakfast service was better but the breakfast table/buffet was a joke. It was a mess, nothing ever stocked. It seems like each meal needs one more staff member or someone to oversee.

I have eaten at the oak several times now and always impressed by the food.The last time I went I really enjoyed the fish sharing platter which was excellent.Beer is always cold and with a good wine list this place is good...

Lovely place and would definitely recommend it. We got it through booking.com for £40 and £5 each for a buffet breakfast if you order it the night before, £6.50 if you order it on the morning. The room was small but cost and very clean. The receptionist and bar staff were very friendly and welcoming. There's a lovely pub about a mile up the road. Would definitely return.

Travelling as three family members, we ate here as we we were stopping overnight. Hot seaflood platter was well presented, and alongvwith a side of chios, very filling. Sons burger went down well as did the pasta dish the other partook in. She who must be listened to also decided she fancied a prosecco which is only sold by the bottle. Despite this, three mains and two rather tasty lemon tart deserts, drinks and bottle of plonk weighed in at under £60. Taking the bottle at £15 out, thats change out of £15 per head

...do deceive.(Please do not confuse my review with the same named hotel next door).I want to tell you about our 'experience'- for both guests/ staff and management! 8.6- no wayWe arrived at ‘The Oak’ which is in lovely rural and quiet surroundings and a mile or two from the town- initial external impressions were good when we were parking up.After checking in (same building/same name-even same staff) we were advised of the 2-4-1 dinner offer which sounded like a good idea.Oh boy-!DINNER (1st night)Walking through from the hotel through the bar area to the restaurant we were offered a seat immediately-but that's where the fun stopped and the experience began.It took nearly 15 minutes AFTER we had been seated to even get a drink and another 15 minutes to get catch one of the staffs attention (no table allocation?) to be able to order food.(Please note the restaurant had NO obvious functions running and only around 6 tables and 16 guests were seated at this time although there was a small group of drinkers in the bar area. When we did manage to order (rump steak and Salmon mains) it was another 40 minutes before this arrived. Chips were obviously the cheap frozen variety- the steak although ordered med rare was neither and the salmon was cooked to its death. We did not dare to send it back or complain and I will tell you why-The restaurant did NOT have a shortage of staff, but those on duty appeared to be demoralised and disinterested with no apparent restaurant manager to keep control with staff chatting and not noticing the empty glasses on diners tables!There was no customer contact (after the each initial order) – “Is the food ok Sir”? “Would you like another drink?” “Would you like anything else?”Tables were left un-cleared -the staff were standing around- sometimes flitting between kitchen/restaurant/bar (empty handed)- even ignoring the customers.One single elderly diner asked about the discrimination about having to pay full price whilst ‘couples’ paid half price? (2-4-1)Response- “that’s how it is…….” Seriously?I tried to get someone’s attention to pay the bill- fruitless- so I stood by the till and waited for someone to respond.He who (why no name badges??) then did then take payment, accidentally knocked a glass off the (EPOS) table and responded ”not the first today and not the last” but left the glass on the floor…WOW!Not even asked if we enjoyed our meal (we didn’t)- NO TIP. BREAKFAST (1st morning)We came down a few minutes early and were told that we could take coffee (GOOD quality) as the English breakfast was not quite ready (fair enough) and once served (buffet) was good value (£5 per hotel guest),however on the continental side it was chaos- no teaspoons for the cups- tea in a thermos can? Guests complaining/requesting a fresh tea as NO tea bags are available!!! No tongs for the bread, just fingers from all the guests (yuck)- a toaster that is past its sell by date and needed a good clean. No cold meats or cheese- just cereal- fruit came just before we left at 09.15hrs! Staff carrying glasses stacked against their bodies. Complaint from a guest as they could not get the tap on the apple juice to work- member of staff (no name no badge) simply opens the tap- ONTO the FLOOR!!!!Poor!BREAKFAST (Sunday)Oh dear! (repeat of Saturday but worse))A guest was using the orange juice (glass) dispenser when it broke and OJ was pouring directly onto the floor- As none of the staff reacted, I jumped in to help and requested a receptacle to contain both the juice and glass container. This took THREE asks to get what was needed.CONCLUSIONCould be a great place- would be happy to discuss direct.

My Son-in-Law and I stayed at The Oaks recently for my son'sstag weekend. Check In was effortless by the very efficient staff. Our twin room on the ground was very comfortable, clean and well appointed.It has a great well stocked bar that's open until 3am!!!The breakfast was an excellent variety of choice, it was a "serve yourself" of both hot and cold food, a lovely breakfast and for £5 fantastic value.Would defiantly stay here again as its close enough to the M40 without being to close.

Arrived in the evening hungry & thirsty.Good tasty value bar meals (some 2 for 1 deals).Fine selection of ales (Sharps Doom Bar, Atlantic etc).

We held a lunch for my wifes 60th birthday a few days ago at the Oak Hotel. There were 32 of us and we pre-ordered all meals. All of the meals were correct, fresh and hot and were delivered in good time, ie,, no one had finished before other had their meal etc. Staff were extremely helpful and pleasant and nothing was too much trouble for them. After lunch we went outside for a drink in the sun and the staff cleared all the tables and reset them for the birthday cake and compulsory sing song (they didn't have to do this). Very impressed with the helpfulness of the staff and the quality of the lunches given that they were doing 32 in one go. My wife and family all had a great afternoon there,, thank you to all the staff at the Oak Hotel. Oh, and we had four vegans with us and the staff went out of their way to provide meals for them as the menu didn't include vegan.

Came her one afternoon for a quick lunch with kids, friendly staff seated us and took drinks order,no problem.Then put starter of garlic ciabatta with mozzarella came out with no garlic butter and very dry bread , send this back and was replaced with what looked like same bread but cheese had been pulled up and butter smothered underneath!Gave up on starter , but was then presented with two kids burgers , both raw in middle, when we showed server he agreed and said this is completely in appropriate, then came our beef and ale pie which was bland and pastry top slid off when it was put on the table.After telling server we were leaving he still charged for garlic bread, which i thought was unprofessional and cheeky really, joke of a restaurant , sending kids meals out raw above all.

The staff are all happy and friendly except for the stand up argument between the bar staff and the kitchen staff in the evening. The breakfast was a joke. Tea was a little too hard to manage and the picture of the breakfast table does the rest of it justice. I think the best summary would be; a huge lack of effort.