Costa Coffee in Stratford-on-Avon

Terrible service. Rude staff. Ordered a chocolate fudge brownie frappe without coffee. And had coffee put in it. When asked to change to a new one I was given a smaller one without coffee but in a tiny glass. Not even the proper Costa cups. Very disappointed and will not return here again. See the difference in size in the cups that were given. If I have paid money for a Costa I believe I should get what I have paid for. And not a small replacement. And why was it given in a glass and which then made a mess all over the table.

If 0 stars was an option this what it'd be. Where to start the staff were extremely rude very sarcastic. When I presented my gift card it hadn't scanned and the women behind the till was very rude and demanded to scan it again. Then my friend asked for a chocolate fudge frappe without coffee to then have it in a glass instead of the usual plastic cups. Then upon drinking it noticed it had coffee, she is allergic to coffee. So took it back to be changed then blonde woman behind the counter rolled her eyes at me and said very abruptly "I will do another one go and sit down as it's going to take a while." She then brought it over to the table for it to be served in a small measuring glass. This is disgusting customer service and not what we had paid for. I think the staff need more training in customer service and some need to take a happy pill as there moods were shocking.

The lady who served us was loud and brash. Felt hurried

What a terribly understaffed place, or at least half of the stuff is not available with the blame of understaffed.

Lovely staff member named Mica, I believe, made sure I get my free birthday treat despite my Costa rewards card not loading, thank you!

Better on the inside than it looks from the outside. However, the furniture was digusting, see puctures. Long wait to be served, we arrived in time foe the pre 11am offer, but by the time we got served (2 mins past 11) we had missed the chance, so it was 2 reg coffees only, they lost the sale as we lost the food. Coffee was as expected. Located in town centre. Will we return = might do.

Nice place to relax for a moment and have a good drink

Great place to relax and enjoy a meal and a coffee.

A very relaxed Costa coffee shop, very clean, brightly decorated, and friendly staff.

Dirty stained chairs filthy floors toilet out of order avoid at all costs

Worst Costa I have ever been to. Stay away. Menus weren’t on display so when asking which iced coffees they do, I got "um iced lattes" in the dullest voice ever making me feel like it was an inconvenience. One barista disappeared leaving a very long queue. Customers in front kept getting wrong orders and our food was given to them by mistake. When finally getting out drinks, despite looking at our receipt, we still had to remind the barista we had ordered a cake. On three occasions we were asked if we were eating in or taking away (we were eating in) but still got drinks in a takeaway cup. The only free table that was somewhat "clean" still had mess and the chairs we sat on were soaked, and the floor was covered in spilt water and milk causing my partner to slip and pull a muscle. We wanted to use a gift card which we told the cashier, but she had turned around and activated the card machine, and when I reminded her I had a gift card that was greeted with a grunt and sigh! Let’s not forget the dirty fork at the customer bin which looks like it had been there a few days!

Been here plenty of times with no issues, but this last visit I was totally ignored for about 5 minutes, then when I did get my order the cup was only half full !! Really annoying when you are getting yourself a coffee from a shop as a treat, and you only get half a drink. Very disappointed

Coffee was okay as someone who’s very experienced in working in Costa and going for competitions and know the Costa brand standards the drink in drink glasses where not pre warmed so wasn’t that hot and the cappuccino had no ring of coffee chocolate on top was not used with a stencil and was not smooth silky froth and was made by the team leader on a Fri 12:50 so for a team leader to do this it says a lot 👏🏼 and can see whilst waiting in the queue a lot of things done wrong not up to Costa brand standards

Lovely place to sit in and really pretty. Staff were really nice. Vanilla latte could have had more vanilla syrup in but that’s personal preference

As a big Costa fan, I'm really shocked as to how dirty the Costa cafe is in Stratford upon Avon Town, there is no comparison to the one on the Maybird by Waitrose which is really lovely. I went in yesterday and there seemed to be only one lad in there, and when I sat down there wasn't a clean table in the place, also the floor was filthy, and generally dirty... we will definitely NOT be going in there until things improve if ever.... rather go to Starbucks......

Friendly staff, and good service, however I’m concerned their making an iced mocha wrong. What I’ve observed at other locations, and this one previously, is that they’re meant to use cocoa powder but their appear to be using some sort of syrup which isn’t anything similar to what you’d get in a mocha. I might be wrong, but it’s certainly not what I expect.

I came in today (Saturday) for a nice place to have a coffee and read my book and a young lady named Mae served me. Her customer service was excellent, she not only brought my drink upstairs to me but she also brought a drink up for my friend later on which considering it is so busy on a saturday i felt went above and beyond what she needed to do. I will definitely be coming her again!

Met a friend for coffee... It's a coffee shop that Stratford has loads of...

Visited from Rugby yesterday and was served by a lovely young woman called Kat despite being heavily pregnant she still went above and beyond and with a smile. Also the other young man and woman were lovely 🥰

We were served by an absolutely lovely staff member called Scott. Really genuine, funny and kind. Wish everyone was as kind as Scott.

Ignorant and incompetent staff. Toastie cooked on one side only and a wet mess on the other side. Latte had to be remade. Girl on the till did not seem to understand that ‘thank you’ is a more polite response rather than ‘there you go’. Who trains these people???!

Coffee code is always my first choice when it’s around so let me grab a cappuccino so I can enjoy at riverside 😃. Btw wasn’t much busy so been served quickly. Love to sit inside as nice & quiet atmosphere but wanna walk to riverside.

"Costa Coffee on Henley Street, Stratford-upon-Avon, offers exceptional coffee and stands out for its outstanding service. The staff, especially Ami, goes above and beyond to provide a warm and welcoming experience. The coffee is rich and delightful, and the cosy ambiance adds to the overall appeal of this café. If you're looking for great coffee and exceptional service, make sure to visit this Costa Coffee shop. Thank you, for making the experience memorable!"

I really like the drinks at costa, i usually get a caramel oat frappe with no cream, i recommend you try a frappe if you go here, but its usually packed with people since its in the center of stratford, so i wouldnt sit inside here, but its good for takeaway :D

I'm afraid the staff in here need better manners called in to bluntly and ignorantly be told by a female staff member. were closed get out. Disgusting won't set foot in here again go elsewhere.

A modern looking shop. A pleasant experience.

Stopped off for a refreshing break

Nice cup of coffee, sat outside in the sunshine, taking in the local atmosphere

Overspent for 3 drinks that were under-served in smaller takeaway cups because staff couldn't tell the difference between staying in or takeaway. Drink serving was so short the coffee tasted more like a plain single expresso.

Wasn't very busy so didn't have to wait long. It was such a hot day, it was lovely to sit inside with the benefit of Aircon 😀

New site, for us anyway, and a few shops up from the original Costas. This is a better location offering more space. Much bigger inside than the frontage suggests with modern and bright decor. Seating at the back and upstairs too. The usual good coffee and choice of food but the toilets are neglected, which is disappointing considering how new the place is, they need a thorough clean. Tables are also slow to be cleared. Service can be slow too so next time we will check the queue at the counter before eating.

Best Costa I've been to, the staff were lovely and friendly and the drinks were amazing

A new shop which has tables outside and an upstairs, just needed a good clean in the afternoon we were there. Prompt service. Usual good coffee.

Not been to Stratford since Costa moved to the old Nero outlet. Great coffee served by a super efficient team. Busy but no panic, the guys handled the constant queue with true professionism, which was much appreciated by the customers. Will be heading for there again on my next visit to Stratford. .

As usual great drinks and food. Excellent service friendly staff

Replaced Caffe Nero in the same unit. Has a first floor extra seating area. Costa WiFi. Their previous building is now vacant. Close to Shakespeare's birthplace.

Lovely coffee shop. Staff very helpful and friendly 😊

Coffee is always good and cakes are fantastic

This was the branch in Stratford upon Avon. Not a massive outlet but provides good quality food and drinks. Seating outside and extra upstairs. No room inside for a wheelchair but crutches or a stick is ok. More staff serving needed when busy. Otherwise a pleasant place to go.

New position for the shop. Bright and cheerful. Staff friendly. Always very busy but has an upstairs also.

Great coffee friendly staff and very nice atmosphere

Greeted by April and other younger girl on coffee machine had our own cups so service very good lattes lovely and extra hot just how we like them

Friendly team. Sometimes gets busy and can be difficult to get a seat. Limited room around the till area so a queue forms quickly.

Great frappes but very busy most of the time

Staff more interested in chatting about a sick collegue than serving quickly

This is a great place to have time to enjoy the coffee as take in the peace of the place as it allows you to relax very good all round as the new place is very good

Bardzo długi czas oczekiwania, obsługa zajęta sobą a nie klientami. Czes oczekiwano na jedną kawę,bez kolejki wyniósł 10 minut.

Beautiful new shop. Much larger. No staff. You were not allowed to eat inside. No tables available outside as there’s only about 4 so left and went into coffee #1 opposite. Having no staff is happening in all Costa shops. Pay the staff well and they might be happy to work for you

The staff were friendly and welcoming the whole eating area kept spotlessly clean the range of drinks and cakes standard Costa so you know exactly what you are getting some outside seating but closing at 5.30 on a Saturday quite early when the town was so busy. Would certainly return

Went into the new relocated store. Rubbish piled up outside..not a good look...short staffed so queues formed...not a parch on the old location.. the new building could just be any old anonymous costa..no character.

BEAUTIFUL PLACE . The best spot to enjoy a great coffee and a good view of Stratford . The building has the soul of the city . Elisa, Lucy and Chad are amazing persons who gives you a smile and perfect attention . THANKS GUYS !

Good place to get a coffee love staff time to get coffee fix, cakes or cookies something for everyone

Advertised as closing at 6pm but noisy cleaning well under way just after 5pm. Furniture being clumped about and not very welcoming at all. No wonder it was half empty.

Great facade, central location in heart of town. Bright and airy inside. Good service. Very busy, but have covid measures in place.

Dropped by for a quick coffee, we were served by a yoof who thought I’d asked for a gingerbread latte, I’d asked for a skinny latte, I explained what I wanted but he charged me for & tried to serve me a gingerbread latte. I explained again what I wanted (I’d given up with the ‘skinny’ bit). We eventually got our drinks, I’m a Costa regular so know service is usually pretty quick, I took a sip of my drink & can only describe it as being tepid at best, hubby took it back & the yoof claimed he’d made it the correct temperature! I was really unimpressed as he was making out we were being awkward.

pleasant staff and covid safe,coffee the same as always [very good]tables cleaned when clearing cups away.

Visited here on the last Saturday of July, so after “freedom day” it has to be one of the smallest Costa coffee shops I’ve ever been to (I’ve been to a lot of Costa coffees, my husband and daughter love Costa), with how busy it...

Wanted to enjoy a quiet cup of coffe but unfortunately one member of staff, who seemed like a very nice person, was very loudly directing everyone into and around the restaurant demanding social distancing and checking that the app had been completed by asking to...

Stopped here for a coffee. It was busy as it always is. It had seating outside. The service was good and the coffee creamy. Thank you

Excellent welcome very covid aware. We felt very safe and as ever the coffee and chocolate were much appreciated

Came in for a takeaway lunch today and was served by a lovely and polite team! Not sure on their names but it was 2 girls and a boy. Thank you for such a positive visit!

Poorly organised to cope with Covid. Food put back on Shelve that could of been contaminated. No one sorting seating

Decided to visit on a weekend break away, the service was awful, got shouted at on arrival from across the shop and that they had no tables inside apart from a table for two, there was four of us. There were tables Inside so when...

Well what can I say about this place. Appreciate safe measures are put in place to protect both staff & customers but those customers who are paying for coffees are barked at at every opportunity to sit there, not sit there, follow the arrows, stand...

Dropped in for a coffee.. Staff very abrupt re covid measures..treated like running a prison camp.. No manners.. Shouting at people who were inches off their mark on the floor.. No please or thank you's.. They appeared on a massive power trip.. Then sat outside...

We came for a welcome cuppa and it was good coffee. Quite busy but we managed to find a seat. Friendly staff

Called in for an early morning coffee. Costa coffee is always good and this was no exception - keep it up.

Undrinkable, so strong bitter and bit floating. Told staff they seamed very uninterested, said all they could do was tip most of it away and fill with hot water, which they did and it was still undrinkable, so left. I wondered why shop was empty

This lovely building is on a corner, so gets busy. There are a few seats inside and turnover is quick. Service is quick and efficient too The food and coffee is all you exect from Costa.

Great choice of coffees,excellent toasted tea cake,staff very friendly and service is with a smile which great on a busy day.

Called in today 27th August around 3pm excellent service from the man on the till friendly and efficient plenty of tables free all seating area clean

Hemos visitado Stratford muchas veces en el pasado y siempre nos dirigimos a Costa Coffee para una parada rápida para almorzar.El lunes no estaba demasiado ocupado, así que conseguí un asiento sin hacer cola.El personal aquí es amable y eficiente, la tienda se mantiene limpia y ordenada. Los sándwiches tostados y una buena taza de café son una excelente parada para almorzar.Sin duda la próxima vez que visite Stratford lo llamaremos en Costa.

It gets so boring having a coffee but no cake as no vegan options available... one pre-packed flapjack and that’s your lot... Come on Costa, you’re missing out and so are we!

Vine aquí con un amigo a tomar una copa. Raramente bebo aquí, ya que sé que hay asientos muy limitados y normalmente está lleno, así que fue agradable mirar y ver muchos asientos libres. Tomamos una copa y nos pusimos al día. Las bebidas eran encantadoras, el personal amable y el ambiente era agradable.

after visiting shakespears birth place we came for a welcome coffee being members. Busy and friendly staff and the coffee was great

One of the best coffees I ever had!Great atmosphere and lovely staff..will definitely be back.keep up the good work guys

During a day trip to stratford we stopped off at the costa in town. The outside of the building looks really nice and old which fitted in with the towns design. It is quite small inside and we had to wait for a table, the food/drink was good. However i wouldnt recommend using the toilet facilities. There is one unisex toilet and lets say i had to clean the toilet seat and rim before i could use it. Not at all hygeine friendly. This was the only down side but something to bare in mind,

Popped in for a coffee of course. Nice and cosy, great service and ambiance. Very popular and friendly staff.

What a beautiful little coffee shop, set in a stunning Tudor style old building. Staff were very polite and informative. Coffee was lovely too !

Warm, friendly welcome from the lovely Vicky and her helpful staff. Great to see customer service emphasis is not a dying art!

excellent service good coffee has improved and very wide choice of drinks and snacks not the cheapest but not the dearest

Needed a sit down after walking miles always like a Costa and this one didnt fail lovely coffee and cakes thank you.

Lovely old building in the centre of the city, friendly service and our cappuccinos made as we like them.I

Nice friendly branch- usual good quality coffee. Good location. atmosphere good and in keeping with the Town,

We enjoyed having breakfast here. Sort of the equivalent of stateside Starbucks, but better pastries.

Coffee was good, but we were extremely happy with the friendly service. although it was crowded, one of the staff called Morgan recommended the columbian cooffee. He even came to ask if we were satisfied afterwards(which we were!). a pleasent place to relax after the hectic tourist sites of Stratford-upon-Avon.

The food and drink was fine. It is located in the town centre at the junction of Bridge Street and Henley Street.

Called in here for a break , lovely staff and lovely building, Coffees as always were really nice . Nice and clean as well

Popped into Costa in Stratford-upon-Avon Town Centre for a take-away coffee. Simple thing to do but it was made all the more pleasant by the friendly staff. Left with great coffee and a smile 😁

Costa Stratford must have one of the nicest buildings to house a coffee shop in the whole of the UK!! Positioned nice and central,this building just shouts character at you!....the coffee ain't bad either!

Very pleasant coffee stop here for myself and my husband. Tables were clean and queues were keot to a minimum. Staff were friendly and helpful and the selection of drinks and food was perfect. Good position for people watching in a lovely part of town.

nice to meet up with friends for afternoon coffee and cakes nice muffins place was clean good service very busy but staff very helpful

A standard Costa franchise and nothing special about it. Part time staff of a could not care that much basis, better locally run cafe shops around the town.

Good service and excellent hot chocolate. Had run out of my fav muffin but was offered loads of choices. So thumbs up. Bit busy but that shows they know their stuff.

medium sized Costa with seating for around forty people, usual Costa features and offerings so a safe bet for Costa fans. Coffees were all great and toilets clean and functional.

Decent soya cappuccino, pleasant staff willing to converse and smile. No problems really, even though the cost of a Costa is high. Very busy all day long, ull of tourists escaping from the rain.

Its just a coffee shop no thrills or specials just good for a quick coffee. It is what it is. Food very ordinary too.

Greeted by a really friendly lady serving with shortish blonde hair lol! Nice atmosphere lovely building and right in the centre of everything! Definitely worth a pit stop

went for a quick coffee whilst out shopping and was really disappointed. the tables all had used drinks/food on them and the staff just walked past,the people around us and myself carried the dirty stuff back to the counter,even this did not do the trick,the manager needs to get a grip!

Walked in to get a coffee and saw a young male putting on deodorant under his arms ..chest ..down the front of his pants . Came out and asked me what I wanted .. no thanks ..asked him to wash his hands ..he did not ... sarcastically waved me bye bye when I said I was not staying ...disgusting behaviour from the two males on that Sunday morning ...will certainly not return