The Mulberry Tree Restaurant in Bromley

A afternoon tea in a pod for my mums 74th birthday. Great experience with heating or air con if needed. Nicely decorated and great atmosphere. Unlimited tea and coffee ,delicious sandwiches and the cakes/ desserts were amazing. The service we received from Fiona totally made the occasion even better thank you!!

Food was good to be fair, but drink glasses were scratched from dishwasher, I complained but they brought me a similar glass, explaining it was dishwasher scratches, not good for a restaurant

Visited for a browse and breakfast with family. Lots of renovation work happening, causing some delay. All breakfasts came out and were cooked well, although one egg yolk had been damaged and hidden under beans. Had to ask gor our drinks and were informed by a friendly member of staff that they are coming from a different section. Once arrived, 5mins after the meals the tea was extremely weak. Obviously poor quality tea bags. After tryingvyo brew it we asked another friendly member of the clearing up staff for another teabag to strengthen/improve the tea. We were absolutely shocked to be told that we should purchase the teabags to improve the inadequate tea.. the poor staff member was embarrassed to relay this message to us and recommended we bring our own teabags next time.

They were quite happy to serve hard avocado as part of the smashed avocado breakfast. Made a complaint at both the restaurant and customer services. Was offered a free breakfast but not a refund on the not for for consumption breakfast. I don't want to go back!

Very pleasant afternoon tea, lovely selection of sandwiches and cakes, the pod was decorated in a very nice way. The service was excellent. Overall good value for money

We had a great time. It was a family get together and a special birthday. The food was amazing and there was plenty of it. The staff were really friendly and helpful. We will be back. 🥰

Order a tea and fancied a carrot cake to accompany the tea. Service was extremely easy ordered at table and arrived quickly. Very disappointed with the cake slice size for the price on the small side. The frosting on the cake as inedible too much butter and that’s all I could taste. I thought it would have been cream cheese and icing sugar but no it was a butter icing with very little icing. I should have just ordered a scone.

I have to agree with a previous comment. Why all paninis have to include cheese is beyond me. The fact they’re not willing to bespoke to accomodate dietary requirements or allegies is disappointing. So much for customer satisfaction.

We celebrated our Mums 80th Birthday with an Afternoon Tea and it was delicious. The waitress was a wonderful lady and was on hand throughout our enjoyable stay. The only downfall was we couldn't eat it all so full!!! Thankyou Ruxley 😘

We had afternoon tea in one of the outdoor pods to celebrate my mother's birthday, and it was a lovely experience. The pod was very warm to begin with, but we turned the heater off and opened the window and it soon came down to a pleasant temperature. We were a group of 7, and despite our fears about it being a bit cramped in there, it was spacious enough. The afternoon tea itself was very nice, with nice sandwiches, unlimited tea and coffee and a good selection of cakes/sweet treats. I thought it was good value for money too, and having the privacy of our own pod was really nice. We couldn't hear anyone else, and it was nice and quiet. I agree with some of the other reviews that the pods could perhaps benefit from a little foliage, but that is only really a minor point. The service was excellent throughout, friendly and attentive without being overly familiar or overbearing. It was a really nice experience and I'd certainly go back.

Booked afternoon tea in an outdoor pod for my mum and I. Good selection of sandwiches and cakes, unlimited tea and coffee. We were served by Vanessa who was absolutely lovely, welcoming and attentive. The pod itself was warm but very plain/basic and echoey! I felt it needed some foliage, flowers etc - it would give the diners some privacy aswell as making it pretty and more appealing.

Amazing afternoon tea. Staff really went above and beyond to make it special for my son for his birthday. We all have different dietary requirements that were catered to amazingly.

Afternoon tea on Mother’s Day in the pod. It was just so lovely. Outstanding service, amazing young man, was fast, polite and a credit to Ruxley. Two heaters were turned on a hour before we arrived so was lovely and cosy. The chairs sturdy. The table nicely decorated. Fairy lights on inside and outside. The food was everything I had hoped it would be. The Tomato and basil soup I could have drank a gallon, it was sooo good as was all the food, tea and coffee. A definite 10/10 from my family if 5 ;) Definitely coming back

Afternoon tea for mothers day with my mum daughters and sisters. Lovely food and tea coffee constantly topped up. Staff always checking anything needed. In own little pod which was lovely. Would definitely rebook

Bought for my mum & dad and aunt, they had a lovely time and the staff even accommodate some late food intolerance requests easily. Great time, lovely spread & they all enjoyed!

Spent Thursday 7th March sharing a cream tea with 5 friends in a pod for my friend’s 90th birthday. The Pod was decorated so tasteful,music, lovely and warm. So much food which was great went home with box of uneaten cakes. Our waitress was very friendly I think her name was Marion and was there getting whatever we wanted. We all loved the afternoon Would recommend this venue

I booked afternoon tea in one of the pods and it was perfect for a birthday gift. The pod was decorated lovely with fairy lights and table centre piece. There were heaters and music provided in the pod. The food was delicious and the service was great. Overall I think this is good value for money and I would recommend this experience.

We had a lovely afternoon winter tea out in the pods, the food was lovely, enough space for all 5 of us. nicely decorated and we had a heater too (which was good) we was waited on and could also order extra by mobile, if needed. . you can take home what you didn't eat. the food was set out lovely too. we had a great time.

We visited on 1st March. Ou host was so welcoming and attentive. The music and heating in the pod was a lovely touch. Our afternoon tea was lovely with a good variety of sandwiches and cakes. Can’t wait to visit again.

We visited on 28th feb 1pm booking. From the moment we arrived we were made to feel so welcome we were greeted and taken to the private dining pod. The pod was heated and set out lovely. It was my sisters birthday and we had a wonderful time. The afternoon tea was delicious, great selection of food. I had my granddaughter with me and the children’s afternoon tea was also lovely. Service was fabulous couldn’t fault it at all, I will definitely return and I will definitely recommend to friends and family. Thank you for a lovely experience ⭐️⭐️⭐️⭐️⭐️

Had an amazing Birthday in the Winter Pods at Ruxley. The staff were so lovely from the moment we walked in and extremely attentive. I honestly have not been anywhere else that has such genuinely lovely people working in hospitality. The Pods were heated with some background music, which was a nice little touch. Thank you for making my special day extra special!

Booked afternoon tea in one of their pods for 3 of us. Fantastic experience. The pod was clean and warm. The individual platters were a nice touch and too much for us to eat at that time. The waitress offered take home boxes for what was left. Definitely worth the money

We had an afternoon tea booked in one of the pods for a family birthday. I had asked the restaurant to change the food for myself because of health reasons, and they went above and beyond to accommodate this. Staff very friendly and polite.

We went for afternoon for a friends birthday. We ate in one of the winter pods, and it was lovely!! Calm, well organised, delicious food, and the staff were fantastic. The pod was warm, spacious, and had low music playing in the background. Unlimited tea...

Afternoon tea Was great . The pod was perfectly heated and we were able to control the temperature. Marion was our waitress , she was brilliant. The food you receive for afternoon tea is of good quality:) will do it again :) 2 hrs would...

We visited with family for a joint afternoon tea for mother and daughter celebrating their 50th and 18th birthday's. The attention we received from beginning to end was amazing, very accommodating and helpful. We were able to add small touches and decorations to our pod...

We booked in for an afternoon tea in a pod. The attention we received was amazing, the food was delicious and did not feel rushed at all. The pod was peaceful and warm. We will certainly be going back.

Afternoon tea in the pod. Lovely food lots of tea and coffee and great service. Very friendly staff .Grandaughter liked pressing the button to get service ! Thank you Ruxley.

Had the afternoon tea in the pod for my mums birthday. Food was amazing. Staff were took very good care of us and made my mum feel special. Worth the money. Will definitely do again x

The food was very good as my friend did not arrive as got lost the staff treated me with respect and care. All the extra food was boxed for me to take away. Fantastic service. This i really appreciated. Thank you

Second experience of the pod afternoon tea. We absolutely loved it again. The food is of great quality and the tea and filter coffee are great, but the thing that makes this place great is the staff. Both times we’ve been the staff have been...

Lovely afternoon festive tea in one of the pods in the Mulberry Restaurant. Staff very attentive and ensured all our needs were attended to. Great treat for a special occasion. Would recommend.

Afternoon tea in a cosy pod while the rain poured down outside! Delicious, plentiful food served by friendly, attentive staff. We’ll be back! Thankyou

Great service. Good environment. Lovely sandwiches. Fiona was a brilliant waitress. Excellent pod. Nice and warm.

We had an afternoon tea in an outside pod. It was beautifully decorated for Christmas still and lovely and warm. There was quiet music playing too. We were waited on by a lovely lady who couldn’t have done more for us. The actual afternoon tea...

We attended festive afternoon tea in one of the pods on NYE, we added on a last minute attendee as my childcare fell through. The staff, from the very start, we absolutely exceptional. They were engaging, welcoming, and despite being busy were extremely accommodating. I...

We took our dad out for afternoon tea in one of the pods.The food was excellent, the staff were amazing!

I felt that you got what you paid for at Ruxley’s Igloo afternoon tea. We had a really nice experience on Christmas Eve and the young man who looked after us was excellent. The food didn’t initially look a lot but was more than adequate...

Booked a pod for afternoon tea and it was very expensive at £25 each I don’t think for a garden centre it was that impressive and was disappointed really lovely cakes but choose of very small sandwiches was poor cheap ingredients I would at least expected salmon for the price

Came with me step daughter and her friend for her birthday and opted for an outside pod which was lovely and warm and had constant music which was a nice touch I believe her name was Marion who served us. Lovely lovely lady who made sure we always had a pot of tea and went out of her way to make our visit enjoyable. Would definitely return

From the moment we walked into the Mulberry Tree to the moment we left we were treated with fantastic service. We were shown to our pod which was set up absolutely beautifully. The decor is so lovely every little detail from candles to flowers is superb.The server was lovely, running us through everything we were choosing drinks wise. And told us the chef knew we were here and the food shouldn’t be too long.Then the food arrived and WOW! Again set up so beautifully and the taste was out of this world! It felt like a 5 star afternoon tea & for £25pp you felt like you had a bargain. We were given a box to take our bits away and when I got home I booked for my friend for her bday this week. I would recommend this to anyone! A private pod with fantastic food - no bad parts whatsoever!

We had a lovely afternoon tea in the Winter Pod. The food was lovely and plentiful. The staff were so attentive and accommodating, the pods are heated so just right on a bright but cold January day. We thoroughly enjoyed it and would most definitely recommend.

Had my birthday afternoon tea in the winter pod, food was lovely and the staff were so nice would definitely recommend !

The food was lovely and the staff were so friendly and accommodating, the pods has a heater and music too! It was all really pretty and would most definitely be booking again!

Had a lovely afternoon tea for a birthday treat in one of the Winter Pods. The food was delicious and nicely presented on a slate. The bread for the sandwiches was nice and soft and fresh. The little cup of soup was a nice unusual addition. The pod itself was warm just the right temperature on a chilly January afternoon. We were served by Fiona who was happy and helpful.

I had booked this as a treat, and loved the experience. The pod was warm, festive and the service was great! The food quality was excellent, quantity was generous and we loved the combinations. Definately one to book again, as worth the price which is very reasonable.

The pods were lovely and warm and music was playing too. The food was good but there could of been more sandwiches and or bigger sandwiches. The sweet treats on the platter were ok. Tea should have been provided as it’s “afternoon tea” but you were only allowed one drink from the selection which should be an option on top of the tea. Overall a good little lunch day out - just needs more food

We booked afternoon tea for New Years Eve the pods were clean and nicely decorated it was warm too …the lights on the wreath over the table did not work I guess batteries had run out these should have been replaced …we might have been the last guests of the day but attention to detail is important ….staff friendly and attentive …food was nice and nicely presented …loved the crackers ! For £25 a head I thought it was good value for money The pods are private and plenty of room for six of us to move around …very enjoyable

Had brunch in one of Ruxleys pod’s with my family and we had such a lovely time. Lots of tasty food and drinks. I found the price really reasonable for 6 people at £90. The staff were really nice and very helpful. We didn’t feel like we had to rush. The pod was great, very warm, music in background and Christmas crackers on the table. The kids loved their pancakes and hot chocolates. The avocado on pancakes was delicious! My husband enjoyed the waffles with sausage and bacon - we were all very full by the time we had finished.Would recommend this experience

As a headteacher, I have high expectations; however, I also know what school dinners taste like do I have a good spectrum of what is acceptable at different levels… I love good food amd nice environments, but I understand mass catering and value for money. This afternoon tea was neither good food nor value for money. So let’s start with the good:1. The pods themselves are lovely. Totally isolated from everyone else and perfectly private in that sense. The Christmas decorations were nice and there was Christmas music playing. They were warm enough and pleasant. 2. The staff were accommodating and were very friendly. 3. The pods were accessible for our wheelchair and spacious enough for six of us to have more than enough room.Unfortunately now for the negative:1. Quality of food: The food was average at best. The scones were hard, seemed a few days old. (I wouldn’t serve them to guests at home). The brownie was also dry. The mince pies were typical supermarket standard. The sandwiches were made of typical sliced white/brown bread. 2. Presentation: it was not presented as you might think with a fancy tray of sandwiches followed by cakes. No. It was presented per person. One circular slate each - presented in half. One half had a sprinkling of icing with desserts on it; the other side had sandwiches3. Quantity: 4 tiny sandwiches on one half of a slate the size of a regular dinner plate - not full sandwiches but 2 squares no bigger than 5cm (2 inches) square - ham and cheese. A third was a finger sized sandwich. The fourth a piece on A gem lettuce with a few prawns and a slither of smoked salmon. The other side had 4 desserts - a rather old brownie, a tiny thimble-full of Prosecco jelly, caramel cheesecake and a tiny mince pie. Then 2 tiny scones with clotted cheese and jam. 4. Value for money: appalling. This was £30 each. Absolute robbery hence why I have taken the time and trouble to write this review. Don’t waste your money.

Staff were fantastic and very helpful , our heater stopped working and they sorted it out without a problem providing us with a replacement. Hot chocolate was delicious Food was lovely to apart from one cake that was a bit stale . Procesco jelly was lovely .Myself and my hubby went this time but gonna book again for the girls .

Had a lovely family visit on Monday 27th December. The pod was lovely and the afternoon tea was delicious. The staff were amazing and nothing was too much trouble

Has a lovely afternoon tea with the family to celebrate daughters birthday. It was great just to be by ourselves in our own pod. Service was great, food tasty, ambiance lovely we could adjust heating and volume of music. We did this last year just before lockdown and we’re keen to repeat this year.

We booked this as a Christmas treat and the experience just wasn’t all that. The pods themselves were nice, although the cutlery was dirty and had dirt on the faux fur rugs which you sit on. The food - for a child’s brunch the pancakes were dry and looked hard. My son didn’t enjoy his. The pancakes, avocado and salsa were disgusting, I almost threw up when I got home. The food inside the actual restaurant looked far better - so if you’re looking to book one of these pods, I wouldn’t bother. The only positive is that the staff were incredibly friendly and attentive.

I booked a pod for afternoon tea to be covid safe for my husbands Christmas birthday.I didn’t know what to expect. Our pod was beautifully decorated with a hanging wreath, fairy lights, heater, Bluetooth speaker, table decorations and crackers. We were waited on by staff all wearing masks and LTF tested daily. Tea was unlimited, piping hot and nice and strong. Our sandwiches were beautifully presented on a circular slate plate and were fresh and tasty. An abundance of cakes, 2 warm scones, one fruit one plain, plenty of cream and jam, a tree shaped chocolate brownie, Prosecco jelly, caramel cheesecake pot and a mini mince pie. All washed down with a chilled bottle of Prosecco! This really was a super experience and one that I would recommend and certainly visit again.

Met up with some friends pre Christmas for brunch in one of the outdoor pods. They were nicely decorated and set out and were a nice temperature as they had heating. The waitress was dressed up and very attentive to our needs. The food was ok. You could have unlimited tea but only one coffee which seemed a bit strange. I think it was a little expensive considering the food we received but a nice treat for Christmas.

Great idea - really nice set up - very clean, warm with a small 'mock' wood burner - lovely food - sausage, bacon and waffle for the meat eater, and veggie option - excellent service and felt very covid-safe for my elderly aunt - highly recommended

Christmas Afternoon Tea in a Pod Pleasantly surprised. Got individual slates full of different items to eat. Soup, prawn cocktail sandwiches etc. all really enjoyed it and thought what a great idea and well worth doing.

I treated myself and 5 other ladies as a little xmas treat.I was really pleased that we all had a wonderful time.Food was far better than expected .The service was excellent.The bluetooth speaker enabled us to play our favorite xmas songs and to top it off the bottles of wine were only £11.00 so a great time was had by all.I am hoping that the bubbles will continue through out the year as I will defo be booking again.

We had a wonderful time! The service was friendly from start to finish. Marion and team took amazing care of us. We had a few food allergies and it was all taken care of with no hassle whatsoever. So thank you ladies for making our afternoon memorable as we had not seen our elderly mum in over 2 years and she had a ball! The Gatward Family. Xx

Enjoyed afternoon tea in one of the pods. Staff were friendly, attentive and polite. Afternoon tea was delivered on a slate platter. The little cup of soup was delicious. Could have done with more savouries as there seemed like a lot more sweet treats than savouries, but all very nice and fresh. The pod was warm (we didn't need the fire on) and music playing in background. It would be nice if coffee was unlimited too, rather than just tea. A member of staff gave us all boxes to take our leftovers home.

Fantastic igloo / pod for afternoon tea. Huge slate of food delivered individually with never ending tea or hot chocolate and coffee. Could have done with a larger choice of sandwiches and a bit more savoury than sweet items. Overall a lovely afternoon

For the novelty it was OK, but maybe a little overpriced for what is canteen food/afternoon tea in a pod.Pods are nice, could have done with a little more lighting. At night the view out the pods is the very bright canteen or a fence so you done feel you are anywhere special. The all you can have tea is great, but could have done with more attentive waiting as there is no other way of trying to get someone to get your next pot of tea without going in search of someone inside.For the food it was OK, not bad, but nothing special. A little more savoury volume would have been nice. I’ve been to similar priced afternoon tea where the sandwiches and scones are also unlimited.If the pods serve as a way to dine when restrictions are in place then I’d say it is worth it, otherwise it’s perhaps not.

Terrible food, we had all the options (pancake with avocado, waffles and bacon and kids breakfast), all the food was cold and disgusting and just really odd combinations! The kids breakfasy was just sugar, if i had realised this is what would be served for a child i would not have booked (crepes, chocolate sauce, smarties, marshmellows!?), also the adults food was covered in icing sugar, bacon and sausages served cold, hot drinks were cold.The igloo itself was warm and decorated nicely but no music played inside it so it was oddly quiet, i ended up playing christmas music on my phone.The staff were rude, when i arrived i tried to show a lady my confirmation email on my phone and she barked at me "i dont have my glasses on!"This was so expensive for such a disappointing experience. We left hungry and feeling a bit sick from all the sugar.I would not go back

I went with 3 friends for breakfast and we all had the pancakes option. I wasn't a fan of this. There was also muesli. It was very expensive for what you had. There wasn't a lot and I didn't think the pancakes with avocado was the greatest food. The coffee was bought before the food with the juice which meant it was cold if you drank it after the meal. I also thought that it was very disappointing that you were only allowed one coffee and yet, if you had tea it was unlimited. For the price we paid each I thought that was a mistake. The igloo was lovely and warm and nicely decorated and the waitresses were lovely.

Had a fabulous brunch to celebrate my birthday in the lovely igloos at ruxley Food was served beautifully Service was very good

So pleasantly surprised by our afternoon tea at Ruxley in their festive winter pods. Warm, comfy, pretty and private, we all felt safe and relaxed as we enjoyed a generous and very tasty afternoon tea. Sandwiches were perfectly nice but could have been better/more indulgent. None of us could fault the sweet treats, and the little cup of hot soup was such a nice touch. Staff were attentive and lovely, our pod providing the perfect sanctuary away from the very busy restaurant. All in all it was real treat and I would highly recommend it. Excellent value for money too!

Wonderful Christmas afternoon tea very attentive staff Catered to our dietary requirements and every need

Very expensive! Each person got 2 finger sandwiches, not even 1slice of bread each . Egg sandwich’s were dry and looked like they’d been made hours ago . Bits missing off some plates . They were provided when we asked for them but even so , not rocket science! There’s no way of contacting staff , you have to wait until someone happens to walk past ! No spoons provided for soup/ jelly/ cheesecake things.Although the pods did have fairy lights around the floor and a small electric fire there were very few finishing touches . The pods each had 2 Christmas trees outside but they had no lights or decorations on. I’ve been to a few other Christmas afternoon teas at local garden centres and they’ve been a lot better than this . What particularly annoyed me was that each person had 1 hot drink included ! 1 coffee OR hot chocolate OR tea! Rip off! How much does it cost to provide teas and coffees. I wouldn’t choose Ruxley again . The Twig and Spoon do an amazing Christmas afternoon tea for the same price and you get unlimited tea/ coffee and a lot more food that was all fresh £25 for this below

Was really nice but needs some minor changes and a lot of people have reviewed the same things.Not enough sandwiches provided. You barely get a half a sandwich per person even if the sandwiches were combined and the filling was minimal.Not enough spoons, had to use the same one for soup then desert pots.Only allowed one hot or cold drink per person, I thought there should at least be two.I would rebook but there definitely is room for improvements for next year.Staff were really friendly and helpful.

Lovely decorated warm pods we ordered wine with our afternoon tea and was great to catch up with friends. Unfortunately, the sandwiches were very poor. The pudding and scones were ok. We did complain and was made some fresh sandwich wish were much nicer. So the complaint was handled well. The beef watercress club sandwich was laughable. About 2 inches wide with a tiny slither of bread in one layer which was fit for a dog and a tiny watercress leaf in the other. All you could taste was bread. They must have got about four peoples quota out of one sandwich. The egg mayo finger sandwich was missing off my slate. One spoon given for the soup and 2 deserts. The waitress said people usually clean the spoon with their mouth and use agin!!

We had a pre-booked afternoon tea in one of the outdoor pods / igloos. Arrival was a bit frustrating, as the email said to present at the Mulberry Tree but there were no staff at the entrance and it was difficult to find someone. We were then asked to find a table until the pod was ready, which was around fifteen minutes after our arrival time. We’d booked a pod partly to avoid being in a crowded indoor space so it would be nice if there were an outdoor waiting area by the pods perhaps.The afternoon tea itself was brilliant. The pods were really cosy and we loved the little finishing touches with a small fire, Christmas decorations, music and Christmas crackers. Everything arrived quickly and we all had our own slate of delicious treats. The kids really loved their mini afternoon teas, and the adult one was huge with plenty of variety.Service was good - we were left to enjoy in privacy but staff checked in at regular intervals to make sure everything was ok. We popped to the Christmas shop after to grab some baubles before heading home, and would definitely book this again next year.

We booked a pod for a Christmas brunch. Unfortunately my daughter in law was unwell so couldn’t attend but they kindly boxed her food up for me to take back to her. The staff were lovely and the pod was great my only gripe is after taking our hot drinks order everything came together. We didn’t get our juice either which should have been served first and we paid for cold drinks as we didn’t remember that it should have been given to us. It would have been better to serve the cold drinks which we didn’t get with our waffles and then a bit later have the hot drinks bought in to have with our croissants. I hope that this is constructive feedback as I would like to come again next year as it was a lovely way to start the Christmas season and look around the garden centre at all the beautiful decorations.

What a fabulous experience! The ladies that showed us to our pod were lovely. The pod itself was beautifully decorated, warm and welcoming. The afternoon tea was delightful! Beautifully presented and delicious. I highly recommend this and will definitely be returning!

Superb afternoon with friends - enhanced by the Christmassy atmosphere of Tea in a cosy and warm Christmas Pod. Excellent service by a friendly hostess called Fiona - food delicious, excellent value with lovely atmosphere and ambience. Christmas music and crackers completed the scene ❤️ Thank you Ruxley Manor - highly recommended ⭐️

Staff were engaging, very polite & catered for our needs. Food was lovey - a good variety and the soup and Prosecco jelly were a hit! The food was also well presented. The pod was cosy and with the addition of xmas themed music and colour coordinated decorations created the right ambiance. We enjoyed our time!

We were served by two cheery and helpful ladies, who appeared rushed off their feet due to staff shortages. The food was very good, although the scones were more like rock cakes. Notice had been taken of an allergy and a suitable replacement was given. The food is beautifully presented on individual slate plates and contained a wide variety of cakes, sandwiches and even a cup of delicious soup. Special praise for the prosecco jelly. The pods are well heated and had soft Christmas music playing and quality crackers on the table. It was a great experience.

The pod was great, food was lovely but agree with previous reviews of not enough sandwiches & too many desserts (although they were delicious). Did feel that £25 each was a bit expensive.xx

Family of five and a lovely, warm, well-decorated pod. Very festive! Great table service and my daughter with food allergies was well catered for. I agree with other reviewers that you need more cutlery and also more savoury stuff in the adult menu - maybe a sausage roll in addition to the sandwiches and one less cake. Very nice though - one of my daughters was so sad to leave. Magical for kids. Thanks especially to the lovely staff.

Had a lovely afternoon tea with friends in one of the pods - service was very good - only a couple of things - more cutlery could have been provided as only one knife and one teaspoon - also we felt more sandwiches and less cakes would have been better - food was good though.

We had afternoon tea in one of the winter pods to celebrate an 80th birthday- Weds 17/11. Service was faultless and the afternoon tea was delicious. Had a lovely selection of cakes and sandwiches served on a slate plate for each person which was a nice touch not sure if that was due to space or covid precautions. Couldn’t have asked for more. Well done !

So I got served by a lady who said I couldn’t have the children’s meal because it was too early. But I couldn’t have the breakfast items as I was too late. Then I ordered a SW and an extra portion of chips. As I shared with my mum. So I ordered an extra portion of chips but I could not have them as there on the same menu as the children’s menu. But the sw itself came with a few chips. The system is confusing the menu is confusing and the person on the till not at all helpful. Then I ordered drinks and she left one off. So I had to go up and get that. To be honest the food was cold as was the coffee. A very poor show. Won’t come in here again. The food and drink is way overpriced. The service is poor. Food is barely mediocre. They have made it look nice but that should enhance the experience. Much better before lock down x

Came here on a Saturday morning for a nice full English, waited around 30 minutes for the drinks, I ordered an large iced latte but asked for no milk as I’m lactose intolerant, was asked by a member of staff to clarify, I said just make it like you would a normal iced latte but add water not milk. It came in a cappuccino cup with three ice cubes and so much syrup that it was undrinkable. When I asked the staff about it they just shrugged and I just asked for a can of Coke as a replacement. No refund or anything was offered, then we waiting an other ten minutes for the food and it was the most disappointing breakfast I’ve ever had. The eggs were cold and hard, mushrooms stone cold and raw, beans had been out since last week, hash browns were found at the bottom of someone’s freezer; and to top it all off you have to pay extra for toast but in all honesty that was the best part! Over all an extremely disappointing trip but you best believe we struggled through as for two of us it was £25!!!! Please don’t waste your money here like we did

The Mulberry Tree @ Ruxley ManorVisited 18 August 2021Not a good experience.Girl at the ordering counter seemed to have problems hearing what people were ordering. Not just me, but from other people also. Scruffy serving staff. Drinks/food brought out by a bloke on shorts, at the prices the Mulberry Tree charge. Waiting staff should be smartly dressed, and not look as though they had been dragged in from the gardening.No butter came out with the scone (had to ask for it). Completely wrong cake (couldn’t be bothered to complain) . Kids orange juice served, when fresh orange juice ordered (was changed on request). No serviettes.About time to go back to the pre-covid system.

We went for breakfast this morning and loved it! Meet and greet lady is a joy, so welcoming and friendly. Tables and chairs are socially distanced, QR code on table allows you to order and pay - no queuing. Breakfast and coffees arrived, delightful waiting staff, good food. Will definitely be back. Thank you Mulberry Tree

My Family & I, before Covid, would regularly eat here and then it closed and had a refurb, so we were all excited to eat here today, the first time since. My Wife is a vegetarian and ordered the Plant Base Burger for her main. The burger came out and my Wife started to eat it. With her first bite she wasn't sure on the texture so I tried it too. We then spoke to a waitress to question whether the burger was definitely a vegetarian burger and not a meat one. The waitress took the burger and checked with the chef and confirmed our fears that the burger was in fact a meat one. My Wife has been a vegetarian for 28 years and was extremely upset. The manager was called and at first only some drinks were offered, then just my wife's meal was to be refunded. The experience completely ruined out lunch plus the distress it caused my wife. Eventually, after checking with the company MD, a full refund was given. The manager was apologetic but the system is obviously not working as during the course of our meal, 3 X further dishes/drinks were offered that wasn't even our order. Please be aware when ordering the vegetarian options, double check as the Head Chef and staff are obviously not!!

Not sure why they dont serve a roast on a Sunday anymore, we had to queue with a menu in a long line of disheartened customers . Paid over the odds for two very average lukewarm burgers and tasteless chips had a long wait for food which we were advised would be the case . Wont bother to eat here again

Poor service, slow to place the order, slow to deliver, ran out of an item, took ages to deliver a single item from the fridge, all slightly more understandable when its really busy, but it wasn't that busy, I would say only around 30%-40% occupied.The rocky road, which we eventually received was very good, but overall a poor experience because of the awful service.

Tables not really 6ft apart. Needs addressing. Foods looks good but pricey. There were also tables of more than the current six people allowed

Visit today with my mum for breakfast. We ordered at 10.36, and did not receive our breakfast until 11.25. Eggs florentine and scrambled eggs on toast, should it really take that long. The eggs florentine was nice, but the scrambled eggs on toast, a disappointment . I do prefer the new ordering system, but waiting for the food to arrive is awful. You get your drinks long before your food, and then have to queue again if you would like another drink with your meal. I wouldn’t rush back now, but had good experience’s previously.

We ordered 3 pancake breakfasts, they come with bacon maple syrup and a egg.When we ordered we asked for WELL DONE bacon and the waitress wrote it down as i noted she had.When the food came out we said to the member of staff we asked for the bacon to be well done, the person who bought the food was not the same person who took our order.So the young gent took the food away and came back to tell us his manager said thats how the bacon is cooked so what do we want to do? So we said we’d like to speak to the manager.So “Jo” the manager came to our table with a serious attitude problem clearly thinks she’s important even though we are the ones parting our hard earned cash, she just looked and stared at us like she didn’t what was going on, so when we told her, she said well thats how it is, and when we asked for it to be cooked longer she said well the bacon isn’t raw, we never said it was it wasn’t to our taste, she turned round and said well what do you want me to do as thats how it is cooked, so in response we asked are you unable to cook it for a few more minutes? Apparently not, our tastes are wrong and we should have accepted it the way it was.In the end she gave in and went away to remake the breakfast from scratch now, as we had been waiting so long. The second breakfast was fine and exactly how we asked for it to be done, so I don’t know why she came out with her stinking stuck up know it all attitude when all she had to do was stick of bacon under the grill for a few extra minutes, we then find out she is the owner of the restaurant, how on earth are you in hospitality with that attitude. I will not be going back any time soon, i wont be lining the pockets of a company that is run by someone like that.

Staff clearly not used to waiting on tables not very friendly and it was like it was a real problem for them to serve you. Food was very poor and hardly any food left on the menu. It was also very dirty and tables were left with dirty plates on for ages.

Had eggs florentine for breakfast but the egg white was still raw. Returned to counter for new plate. Probably can guess that next plate had overcooked eggs. Also the hollandaise sauce was a mere teaspoon (no joke!) on each egg which made the whole dish very dry and bit tasteless. Picked up salt to enhance the little tast it had but this was empty and noticed the hole on the bottom of the pot was sealed with what looked like chewing gum. Not going back there anymore to spend my money.

We visited today with my mum for a Christmas breakfast,the worst breakfast experience ever. Breakfast items are served up warm, you then queue up in front of the cool cabinet to pay, by now your breakfast is cold. My wife had eggs avocado which was disgusting and yes I did bring it to the attention of the so called manager.I could go on but I wont,just be warned if you eat here, you will be disappointed.

Pizza was burnt on outside and dough in middle. It was topped with a hard cheese that went dark brown and crispy in the oven and therefore neither tasted nor looked like pizza. Cutlery and water glasses are dirty. All in all very poor. We’ve been several times before but it has really gone down hill.

Food offering is poor. Everything is so expensive. The service is so slow so anything hot is cold by the time you sit down. Staff are generally miserable and unhelpful. It is chaotic too. Majorly overpriced and majorly disappointing!

When ever we visit the garden centre we always visit the cafe. It is large and always seems disorganized though thinks have improved recently. It is good they have created a quiet (kid free) area

Afternoon tea was exactly as described on their menu and compared to other places was excellent value for money which gave a good selection of savoury food and cakes. Only two out of the 5 eating managed to finish their share the remainder was taken home in boxes. As much coffee and tea as was required was delivered as needed. Fiona the waitress made frequent visits to ensure we were happy with the food and to see if further coffees or teas were required. We would go again.

Whent for hot food and drinks, such a chaotic system, by the time we got our coffee our food was cold, despite having six people behind the counter we waited ten minutes to be served, then had to queue up to pay, whole system needs sorting out.,,!!

Visited here with my mother in law, son and boyfriend.Service appalling, one member of staff was just downright rude...scones dry and food overpriced. Restaurant generally dirty and unkempt.Much cheaper and much much better and experience at Polhill.