The Mulberry Tree in Bexley

Went to the Mulberry restaurant today as visited before and it was lovely. But was very disappointed today, was told we would have half hour wait for food, which is fine but that turned into a hour. Had to wait 40 mins for a drink even though had asked twice. My drink then turned up and looked like it had split. My mum ordered off the gluten free menu and the food was dry and sandwich barely had any filling. I ordered a jacket potato of the vegan menu due to having a diary allergy and my jacket came with dairy cheese on so couldn’t eat it, The potato was stone cold too! I’m not sure if it’s changed hands but when we came two years ago there was so many more options it was so lovely. The menu also had Christmas menu wrote on the front and there was no festive options. I hope that it goes back to the way it was as it used to be so lovely.

All round positive experience. We were in a group of 11 and managed to find 3 tables to pull together on a Saturday lunchtime at midday. When we ordered on the app it said we might have to wait 20 mins, but the food started arriving within 5 mins! The food was of good quality and the portions were well sized. Prices are reasonable for what you get and for dessert the ice cream was genuinely excellent. They did get one order wrong and offered to change it for us and the staff were all very kind, smiley and friendly. The atmosphere was good, if slightly noisy, but that's to be expected given the number of people in the large hall. We will definitely be back.

Not impressed with the quality of food for the price, toasties were only half toasted. Female manager on site was incredibly rude, standing blocking entrance and turning people away while the restaurant was half empty. When tried to get her attention she walked alongside 3 people saying “excuse me” and completely ignored. Will not be returning to eat here!

Fantastic cafe. Food fantastic. Staff very helpful and friendly. Order at your table. Hot drinks and food delivered so quickly.

Completely taking into account that it was a busy Sunday afternoon when I visited but the service was not great. Waiting staff kept coming to our table to check what we had ordered. Food was brought out that wasn’t ours and our food was taken to other tables. I ordered a toasted sandwich with salad rather than chips. It arrived with chips. and I mentioned to the waiting staff that I had ordered salad to which she questioned if I wanted her to change it. My friend’s orders arrived and we did not have any of our drinks so one friend asked about this and they apologised and said they were on their way. Our drinks didn’t end up arriving until after we had finished eating our food. The food and drinks were good, it just seemed very unorganised and chaotic unfortunately

Having a mobility scooter we need space and they have plenty of it food is great service brilliant 👏

Good cappuccinos and lovely ( and large) cheese scone

Ordered the brie and chilli jam ciabatta, came with chips which were very nice. However my ciabatta had 1 slice of brie and as you can see an overwhelming amount of chilli jam which swamped any taste from the brie. I didn't eat it, for £10 I'd expect more than 1 meagre slice of brie.

Food was good quality and tasty, well presented and hot. Service was very good and quick. Staff were polite and friendly

I have always been a regular visitor at The Mulberry Tree… but I think the food quality has decreased while the price increases! But, what’s topped off the fact I am leaving this review is the fact me and my partner went for breakfast with our children, they had their sourdough crumpets… to which after he had eaten half of one we discovered it had mould. Although the manager was completely apologetic, she explained she would give us a refund for the whole tables breakfast… she then proceeded to come back to the table after 15-20 minutes with £2.99 & gave us two fruit shoots for the kids… I don’t feel this was a satisfactory resolution for the fact my two children of 2 years had ingested mould.

Fancied a quick bite whilst shopping at Ruxley Manor Garden Centre. This restaurant offered a good selection of snacks and drinks. We went for the cream tea which came with all the trimmings. We were able to book from the table using the QR code and link. Food and drinks arrived in just a few minutes, very impressed. The scone was the largest I have seen! Tea was nice and hot and there is a good selection of teas and coffees.

After hearing great things about the restaurant and seeing the expansion we thought we’d give it a try but unfortunately we were very disappointed. We came for breakfast and the wait was very long, 40 mins as they predicted but they started serving the lunches/light bites before all the breakfasts had been served when they had been ordered after. Toast arrived 30mins before the breakfasts. Mushrooms arrived raw. Bacon under cooked. Tomato had been missed. You can get much better value and quality elsewhere (ie honeydale tea rooms)

We walked in, and my wife said this place is relaxing. Very good atmosphere and our came in record time. Quality, excellent 👍

Such a nice little cafe😊 Huge, cosy and clean! My friend was able to charge her Tesla whilst we grab some quality time and brunch inbetween, just perfect❣️

We held an information event in the private room at The Mulberry Tree today and it exceeded expectations. Manager Jo was helpful and friendly throughout, adapting to changing needs and very accomodating. The food, for 30 people at once, was perfectly cooked and delicious. Our waitress was wonderful and made sure everything ran perfectly. Clearly a great team and we couldn't have been better looked after. Thank you. Would thoroughly recommend.

Very expensive Food was good. Service good and helpful

Winter afternoon tea was ridiculously overpriced, especially the children’s offering which was mostly a pot of cheap chocolate spread, handful of mini breadsticks, and gigantic chunky carrots. Marshmallows stuck on cheap shop bought biscuits? Adults weren’t much better, my sandwiches were hard, dry and bland. Waiting over 20min to be served after booking a time slot and watched as customer who arrived after us received food before us? We left shortly after 4pm and as we were making our way to the car park we had numerous staff in the store shouting at us that they are closed 🤷‍♀️

Cannot thank Louise enough for all the time and care she took with me going through what I could eat on the menu as I have an allergy to yeast which I've only just found out. It is a source of anxiety for me when trying to eat out but Louise was incredible and went above and beyond. The Mulberry Tree has always been a lovely restaurant but today I was extremely impressed. Thank you.

Came for an afternoon out with my mum and sister. When we arrived majority of the tables were dirty and not many clean places to sit. We got told to order through the app. So when we ordered through the app we had trouble ordering (not a fan of technology) cash payments were obviously an issue here. When we eventually ordered my sandwich came out after about 5 mins which was good, however my mum and sister waited for 20 mins. We asked 3 memebers of staff where our order is no one seemed to know. One member of staff said its because its an app order it goes to another part of the restaurant??? Not sure how that is the customers issue. Then when we eventually received our pudding, I asked another member of staff how they are going to to rectify this he said "nothing I can do we are short staffed . " So after paying £23 pounds for a sandwhich and two puddings and receiving some quite bad service safe to say we wont be returning.

Just been today for cream tea in the pods as a birthday treat with my mum , daughter and grandsons Absolutely fantastic, beautiful food , lovely friendly staff and a cosy warm pod all to ourselves Could not recommend more highly and plan to make this a new Christmas tradition Thanks to the lovely lady who served us too All wonderful

Always been to ruxley and love this place. This time I went to the restaurant and ordered 2 hot sandwiches and a jam Sandwich for my daughter who is a toddler. The restaurant was very busy. At 2pm. We had to wait 40 mins until I asked the waitress behind the till to see where it was. I was told it was being made now. I could see this had been missed or forgotten again being busy this happens. I feel what was missing was when you arrive there should be someone explaining there might be up to 30 min wait for hot food due to the amount of people. Very disappointed this time more so because as a parent trying to control a toddler waiting for food for 50 mins is a challenge. When we recieved the food there was no apology or anything. I feel communication from staff needs to be better.

I’m sorry, but we had a poor experience. We ordered via the QR code - brilliant. Then it started to go wrong. Our order was delivered over a 30 minute period. In the end we still had 1 drink missing and were told there was no order for it?! The tables were dirty and full of used plates etc… the food we had was not worth the price. Love Ruxley, but the Mulberry Tree was having a bad day.

Pleasant break in a shopping expedition.

Very good and quick service and the food well presented and very tasty

The restaurant deserves 5* as the food and service we received was fantastic. The quiet room is a great place to chat, eat and drink but one thing that let it down was the constant opening of the door due to staff serving the customers in the pods outside. Every time the door was opened a cold gale blew through the restaurant. Please take into account that a lot of elderly people use this part of the restaurant and tend to feel the cold much more than others like my mum did. I would not take away a star for this reason but please take my feedback into consideration to maintain the perfect dining area that you offer. Well done also to all of your perfect staff. Lovely day had by all. Thank you.

All automated now. Nice idea to order at the table and have everything delivered. Seemed to work well although meant that we were all looking at our phone for the first ten minuets of sitting down. Not very sociable. Good choice of drinks. Food ok, if a little expensive.

Very large dining room in the garden centre. The food is canteen like but decent. Food comes very quickly. Food tasted good but was nothing special. It felt quite expensive but may be normal for the area. Loads of seating available.

Had a look round the garden center .won't let you look at christmas decorations they say to early .so went to the restaurant place was nice and clean staff were really friendly we had the gardeners breakfast was really nice with a pot of tea to wash it all down lovely thank you 😊

Coffee and cake time. Lovely selection of cakes.

Let me start by saying 5* to the people that are serving the tables - couldn’t be nicer. The food was absolutely dreadful, and incredibly overpriced. a tasteless chicken and stuffing ciabatta (was more a stuffing and chicken ciabatta!!) then £3.09 for a small glass bottle of Diet Coke. Jacket potato hard and cheap toppings. Such a shame - before all the renovation you could get a really good selection of self service food for a reasonable price.

Very nice quiet area to relax in. Very polite and speedy service.

A rather poor system to queue up first to order and pay for food and drink. Not a good idea in busy times and only one till was open.

Expensive food, not very good quality

Quiet room wasn't! Work going on outside with big digger, then staff came in scraping chairs and tables around moving the furniture.

Evening Buffet with organised and well presented awards night, We are very familiar with The Mulberry Tree Restaurant and find all the staff very helpful, friendly as well as the food always being very well cooked. Not the most expensive or cheapest you will find in the local area and the parking is secure and space is never an issue. I find it's best to shop then eat. Worthwhile a morning visit for a full English breakfast. Pete

A lovely place go their come upto Christmas

My grandsons pizza and chips were really good and our coffee was great, but the mocha cake was dry and the scones were hard.

Je me suis arrêté pour manger un morceau mais vraiment pas très bon... ormis le service rapide via l'appli.

Customer service, value for money, atmosphere all good. Like coming here.

Basic food but still couldn't get it right cheese tostie with chips but all bad and had to send back but then came back overdone on the edge of being burt and to charge nearly 10 pounds for this it was not good.

Not to busy, quick service for got drinks, lovely food.

The three stars are for atmosphere and friendly service. It's £10 for 3 little pancakes that look like the ones you get in the Kingsmill packets. A teaspoon of blueberries and a couple of bits of bacon. The price just isn't a fair reflection of what you actually get.

Last time I eat in here. Ordered chicken kebab and tuna jacket potato - had to take potato back because it was hard and I left the kebab was dry n tasteless. Waste of money! Couldn’t help think due to how busy it was with families they were just rushing the food out with no thought of how well it tasted or quality. Never again! Somewhere smaller with fewer people in future.

We popped in for lunch as we had time to kill after visiting the garden centre. We ordered a Coronation Chicken sandwich, chips, lemon drizzle cake, a latte and a freshly squeezed orange juice via an app as a long queue had built up at the till and service appeared to be slow. Bizarrely, our order arrived in dribs and drabs, the reason being that different staff members were responsible for different components. My brother found that the tiny amount of chicken in his sandwich was overpowered by a watery vinegary dressing, rather than the usual mayonnaise-based dressing. It gave him indigestion and his stomach felt uncomfortable for the rest of the day. My orange juice had been topped up with so much water that you could see the separation between the water on top and juice below. It arrived with ice already added to it, making it pretty tasteless and overpriced at £3.99 for what was really a miniscule amount of freshly squeezed juice. No complaints about the cake, but overall it was pretty poor quality for around £24. We won't be back and we'd suggest you give it a wide berth, too.

The mobile ordering via QR code made eating here really quick and all the food and drinks arrived very quickly. The strawberry lemonade was delicious as was the breakfast.

Lovely lunch, would definitely recommend the ham, egg and chips. Great value for money and kind staff.

The food is very good and arrives swiftly when ordered through the barcode menu.

We visit here regularly to browse around the garden centre and have some lunch but today’s visit was disappointing. The service was prompt and efficient and staff polite but the food was disappointing. I had the Coronation Chicken on Jacket Potato - the potato was burnt on the outside, undercooked in the middle and barely warm , the filling was a very small portion probably only one desert spoon which was very tasty just a shame there wasn’t more of it. The salad was just a mix of leaves and 1 slice of cucumber. Very overpriced for what was served up to me. My wife had the sausage and cheese Panini which again was only just warm and only 1 sausage inside a decent sized panini- again very overpriced for what was served up. We were excited to try their new menu today but unfortunately walked away disappointed.

Easy to order using the online menu and food was as described, with easy additions / modifications to be made using the app. Breakfast options served until 11.30am and food and coffee was nice. Service was really quick and staff were helpful and polite.

Not sure why it takes almost an hour to make pancakes. Food taste good but service was pathetic.

Great cream coffee scones are lovely

Large cafe good choices of food and very well presented.

Brilliant food, quick delivery! A bit chilly under the AC!

Very efficient service and food was very nice

The staff went out of their way to help my mum with her dinner and the food was great

The range of food is very good. However, sometimes, the scones can be on the hard side, quite heavy and dry. Service is fairly quick once you have ordered. Some lovely cakes, especially the caramel shortbread.

I loved how clean the restaurant was, decorated with tea pots and cups very pretty Nice brew of tea with an interesting view from the window

Food is good, bit pricey, but staff friendly

Excellent place. Met up with friends. Really good seating plan, good service, not hurried. Lovely experience .

Good stock of plants & healthy looking but just a bit expensive,but like me I did find the plant I was looking for so yes I paid the price 😀

Great scones and cream lovely atmosphere

Late mother's Day treat in the pods, excellent experience

It's a bit crazy how you order your food. But the food was good

So shocked at the roast dinner me and my family received here today. 3 Boiled or microwaved pale and soggy bacon rashers! Which was very obvious it was just package bacon and not pork joint slices. See pic. Gravy that was like water. Small rock hard stuffing nuggets. For £14.99 you would expect so much more than pale soggy bacon rashers! The audacity to serve it is shocking lol. They should be embarrassed. Replacement alternative meals were also rubbish. What a disappointment. Although we are laughing about it now…. We will never eat here again.

Had chicken but it tasted really bad.

The decision to visit here was a spur-of-the-moment. My parents were visiting me from the IOW and had time to kill before they drove back down to Portsmouth. On a rainy day we decided to visit here, I mean what garden centre restaurants can out-do visiting isle of wighters without IOW Tomatoes. THIS ONE! Great food and great prices. Busy-Bees better watch themselves 👍

Good food, reasonably priced...

Great table service and app for ordering. Some breakfast ingredients not as good as before pandemic (switched to genic hash brown as opposed to their own round ones.)still tasty tho, otherwise excelent experience

So expensive now. Also served a burnt teacake.

Very clean efficient and friendly. Food is good 👍

Really good food and good service as always. Keep it up! A*****

Food tasted food but a little bit on the expensive side for what you actually get of I'm honest. You can order by app from the table but two out of the four times I have done it I have just got error messages so have had to que and pay at the one till open but still not the end of the world just annoying Will definitely go again but sadly it's to expensive to make it a regular thing.

Food ok but very expensive and very small portions. Restaurant extremely cold in the winter had to keep our coats on. Will not be returning

Venue is nice but food is basic and very overpriced

Came in and ordered a coffee at 14:51 and at 15:03 when the website states open until 5pm on NewYears eve, but can only assume you were open till 3pm was refused a slice of cake whilst still drinking a semi full cup of coffee with my wife and 3 year old daughter.. “supervisor says we can’t serve you”. What happened to using a bit of goodwill or “as it’s only a cake that’s fine”.. I could understand if I wanted to order a full English or something that required cooking but a slice of cake.. Come on… We will not be back..

Lovely breakfast for a snowy morning

Really good selection of food, good mix of items for all budgets. Service was prompt. A bit chilly because of the size of building.

Great service and very very quick. Food excellent. Just be aware that tables by windows are colder as servers go in and out to the outdoor pods. Lovely meal there!!

Good service, reasonable prices but the bread was old and fit only for the ducks. Also this place is cold in winter mainly because the staff are in and out of the automatic doors

Just missed out on breakfast due to the long queue waiting to get in. The light lunch menu does not cater for people who are wheat and dairy intolerant. I have a choice of tuna jacket potato or a bowl of chips. I’ve had to settle for a child’s sausage, chips and beans. If this is on the child’s menu, why can’t you expand it to a basic all day breakfast?

AVOID!!!! I have eaten here a few times over the years and can say the restaurant gets worse and worse every time i visit. I usually eat at Honeydale across the road, but due to it being closed for refurbishment I popped into Ruxley for some breakfast. NEVER AGAIN. They cram customers in despite the kitchen not being able to cope, which then leads on to a very poor quality of food. My drink arrived promptly, followed 35 minutes later by a cold, limp, soggy fried breakfast. I took one bite of a cold sausage and decided against eating any more. I went to the duty manager, showed the breakfast was cold and I had taken one bite and explained I would like a refund. The refund was refused and my solution of a replacement meal rejected. I promptly left and will NEVER return. The cafe across the road is 100x better, go there......

Had to wait a while for our order. I had crayfish sandwich which was spoiled by nondescript bread, it came with a small pot of salad and a large dollop of coleslaw. My friend had to wait another 10 minutes for his pot of tea.

Terrible service, long queue to get in despite lots of empty tables, no communication from staff on the counter, they just completely ignored everyone. Gave up after 15 minutes, rally not worth the effort.

OK. Dirty crockery and cutlery. Food OK but nothing to write home about.

I like it but i think i prefer the old style... Old style looks more appealing to me.. seeing all the food and cakes displayed makes me buy more 😁😁😁😁

Nice food and atmosphere, just a shame you have to queue so long to enter when you can see plenty of empty tables..! And yet when you order from the app it arrives nice and prompt. (Service score based on the waiting/ queueing)

Very busy forgot it was half term and a circus going on!! So wasn't that enjoyable, we met up with friends. I liked Ruxley bit since they have had circus and the ice rink it far too commercialised. Lost its Nursery appearance and very expensive.

Have been there quite a few times recently & very impressed. Ordering is easy, service is great and food delicious

Lovely place. Liked the quiet room. Very civilised..lol

Had to queue when there was plenty of free tables not the first time this has happened. Food was good and didn't have to wait to long. Love the quiet room.

Staff lovely, food terrible and tastless, really gone downhill. The smoked salmon in the bagel looked like bacon. Even the toasted sandwiches were soggy and tastless. Used to be so nice there, such a shame. Also explains why it was so empty today as always used to be packed out. Will not eat there again.

Very nice and comfortable seating

Staff friendly and helpful. Spotlessly clean 100% recommened

What a rip-off!! Ordered a tuna sandwich off the "new" menu and went for the healthy option of accompanying salad instead of chips; the sandwich was ok, but the salad was absolutely tiny! And this cost £9.99!! I will never eat here again.

Lovely place to look around for some different ideas for things to buy. Looking forward to the christmas section opening up next week. You will always come out with something. Well worth a visit. Cafe is a bit expensive for what you get. Sandwich, bowl of chips and coleslaw £9.99.

It's a Garden centre restaurant, but nice food

Ordered a cheese scone and it was the biggest one I have seen plus really decent coffee

Love coming here for a cream coffee (fruit scone Jam and Clotted cream with a cappacino). Their coffee remains really good - better than Costas in our opinion. Still good value and worth the trip.

Popped into Ruxley Garden centre and had breakfast at the restaurant. It's easy to order from the table using the QR code. You also have menus so you only need to order using the phone or at the till. There is plenty of space between tables. Food was great and staff are really helpful.

Nice range of cakes and snacks. Very nice coffee. Order from your phone for table service