The Moreton Hall Ember Inn in St Edmundsbury

At first we were really unhappy as we were told we could not order from the festive menu, which I didn't think was hugely obvious when I made the booking online. However our waitress went out of her way to accommodate us and we got our festive menu dishes (which were lovely) and we even got crackers! It was still a bit disappointing for my friend though that she couldn't have new potatoes as they are now cooked with the chips so are not suitable if you're avoiding gluten. Surely any chef can boil potatoes in some water, or steam them? Anyway overall we had a nice time, the food was good vfm and the staff friendly and helpful.

Sent food back yesterday for over cooked chips on both meals . Replced quickly Mayo is dispensed into metal ramekins and had been stored in the fridge so long it had gone rubbery, not edible

1st visit… will definitely be back

A beautiful pub, lovely decor outside and inside. The atmosphere is also lovely, a vibrant welcoming pub. However, unfortunately the food is quite average.

Friendly and helpful staff. Good value food.

Real nice pub, food is great and the workers are superb! Highly recommend! Friend loved it

Lovely meal friendly staff value for money

Lovely food, great service and an all round good evening.

Really enjoyed my time - Ethan was great and really appreciated his service!

Sylvie gave excellent customer service and made us so welcome! We will definitely come back.

A friendly and welcoming local pub restaurant, with a village duckpond and heated cabins in the back garden. It's advisable to book a table at busy times to avoid disappointment .

Held our team Christmas dinner here.the atmosphere was very lively but not noisy. Spacious indoor sitting with al fresco dining options, too. I had the 3-course festive meal and left very satisfied and full. They are also on deliveroo, so very convenient to order from home

Great pub, lovely food, and the team were very attentive even given the business of the day, would absolutely recommend sue gave great service

Amazing for children to have there breakfast with santa great time had with family.

Okay place to come if you want to have a drink but I wouldn't bother with the food. Took ages to come out and it was cold

Great stopoff for meal before evening entertainment in Bury St. Edmunds.

Great beer and food and service

Christmas Lunch for my department. We had a good time. Ambiance is ok. Noticed not a lot of Christmas decorations inside but there was a Christmas tree 🎄 by reception area. Toilet bins needs cleaning. Food 2.5 out of 5 (I'm being generous as it's Christmas) food ok-ish . Presentation, promptness of service and taste could greatly be improved. Service -staff friendly and accommodating.

Lewis can pour a great pint of Guinness and gave us great service - great experience overall 👍

Had our works Xmas dinner there last night (1st Dec) with 13 people so spent quite a bit of money at £23.49 for 3 courses! Well here goes....the prawns in the cocktail were tasteless, the butter could not be spread on the bread because it was so hard! The carved turkey dinner, well I'm gob smacked! Roast potatoes were obviously re-heated from lunch time, too hard to even cut, and when you did finally manage to cut they were hollow inside! The pigs in blankets were burnt, the sprouts (again probably from lunch time!) were rubbery and struggled to get a fork in them! Cold custard came out with christmas pudding! Very disappointing! Yes we did get a free round of drinks but really I was totally embarrassed because I suggested and Ember Inns Bury St Edmunds to have our xmas work meal and i organised it! Never again will I use your restaurant, and will not be recommending to anyone either! Thankyou for making our Christmas meal memorable for all the wrong reasons!!!

Had our works Xmas dinner there last night (1st Dec) with 13 people so spent quite a bit of money at £23.49 for 3 courses! Well here goes....the prawns in the cocktail were tasteless, the butter could not be spread on the bread because it was so hard! The carved turkey dinner, well I'm gob smacked! Roast potatoes were obviously re-heated from lunch time, too hard to even cut, and when you did finally manage to cut they were hollow inside! The pigs in blankets were burnt, the sprouts (again probably from lunch time!) were rubbery and struggled to get a fork in them! Cold custard came out with christmas pudding! Very disappointing! Yes we did get a free round of drinks but really I was totally embarrassed because I suggested Ember Inns Bury St Edmunds to have our xmas work meal and i organised it! I will not be recommending to anyone either! Thankyou for making our Christmas meal memorable for all the wrong reasons!!!

Nothing was great. We were seated at a very small round table (four of us) that was squeezed in between other tables, on a wonky floor so the table kept moving, right beside an outside door that members of staff used frequently. It was a cold day so I had to put my coat over my legs. The staff were pretty non existent (not rude but not attentive either - guessing there weren’t enough of them). The food was mediocre at best. The vegetables were barely cooked; the carrots were practically roar and the peas were like bullets. The potatoes were okay but obviously not hand done as they were all the same shape. The Turkey was ok but the rib of beef was very dry. There wasn’t a single vegan pudding, not even I e cream. We won’t be returning.

Came in after football, relatively late, but Lewis welcomed us very kindly even tho they were shutting. Great man.

Lewis gave us the best service I’ve ever received at a pub

We have had two large parties in three weeks and had lovely food amazing service and a wonderful time We love this place and the staff nothing is too much we can’t wait for our next visit 😍

The decor and the ambiance were nice but a little noisy for us as we seated near the bar/drinking area. It was a reasonable waiting time for food but not all the plates/food were very hot and it seems a little backwards to be given our food before we were provided with cutlery

I decided to go for a drink and something to eat with my family to the Moreton Hall, this is my local pub and visit here regularly. I ordered drinks for myself, my wife, and my son on the ember inn app, after 40 minutes my drink still hadnt arrived I went to the bar to tell Lewis that my drinks hadn’t arrived, he said he would sort this out, but no apology was given! My drinks were bought over by the shift manager after 5 minutes, placed on the table in front of us all , the manager walked off. I ordered another round of drinks at the bar this time, the drinks were served I took them to the table. Once we had sat down a member of staff asked my son for ID to which he didn’t have any so they said he couldn’t have his drink! I spoke with the shift manager and Lewis and I asked why he had not been I asked for ID when the first drink had been brought to my table? I explained that if he had been underage they would already have broken the law!! This decision by the staff meant that I had to travel 10 minutes to my house to get my son’s passport to prove his age, it was like closing the stable door after the horse had bolted!! This fiasco by the staff at the pub ruined my family night out caused stress on both myself and my son, who is actually 20 years old! Staff in this pub should be more consistent with their I D policy, and some customer service training would very useful!!

As seen on TV! Love this pub. Thats why I'm a top fan! Love this place

Lewis & Han were super friendly- food was fantastic we had the set menu. Beautiful pub with lovely surroundings. Will return again when in the area next

Lovely pub - Make sure you enter your number plate on the tablet when using the parking.

very warm cosy place with real fires! Also good selection of beers with some not so usual

Great service, great staff really helpful, clean and tidy place, food was good and arrived in good time, great place for a family meal

Had great fun at the quiz night. Good food, great atmosphere and all the staff were brilliant. A special thank you to the wonderful waitress, Rebecca, who helped find my wife's contact lens after she dropped it!

My husband and I live opposite the pub and often pop across the road on a weekend for something to eat. Today we both had roast turkey and it was absolutely fantastic Thank you to every one- it was lovely. Although my husband says can he have the old calamari back !!

Popped in to try it out, food was good, atmosphere was lovely, they lit the fire while we were there,made it feel quite cosy, would definitely go back for a meal with family

Great experience, friendly staff, great food

Fantastic staff always helpful And Quick

The food was excellent, I went for rump steak, and added another for £4.5, superb value. Had it cooked blue and I wasn't disappointed. Both me and my wife requested no chilli sauce. This was confirmed by the waitress. And our request was carried out. My wife ate bass.. Got to mention starters, treat yourself to the battered prawns and chicken bites. Only complaint was that not enough!! Beer and prosecco. We're reasonably priced. Clean restaurant, and friendly staff. Nothing was too much trouble. Obviously we'll trained by management. Would I recommend. Yes. We are booked in again for x ma's eve!!

Great food, great staff and good prices. Would defiantly recommend.

absolutely amazing! food was delicious and fresh, its a new menu and the seabass was to die for! The man in charge (think it was nick) was incredible and made it a lovely day!

Exceptional service from Sylvie in relaxed surroundings

My friend and I often come here for some food, it’s a nice atmosphere and food is always nice. They have changed the menu, I had calamari (which was previously delicious) served with a Chinese seasoning, it was so heavily coated in this that it was inedible, incredibly salty (you can see how really seasoned this is in the photo), served with chilli sauce, miss the garlic aloe. My friend had the surf and turf which was okay, steak was cooked perfectly, chips again different, super crispy nothing inside. Then sat for an hour with empty plates on the table, two separate servers had been over to replace drinks and neither cleared the table. When we left, the plates were still there. A little disappointed to say the least. Its a pub we have always relied on as we know what to expect but I think it’s time to look elsewhere…

Great venue, in a lovely community location, very busy for a mid-week visit which I see as a good thing especially as service was quick but not too quick and food was spot on. Blonde Maddie (this was how she said her name was 😆) gets special recognition as she was who was serving the food and always with a smile even though it must of been a challenging evening service for her, well done and keep up the good work 😁👍🏻

Went for a meal two days on the trot while staying in Bury. We enjoyed the meal so much that we had the same meal both times.

Decent lunch options, solid boozer. Odd part of town.

Good service. Looked after my wife with her allergy requirements. Nice food.

fav place, staff are the best !

lovely place, can’t recommend it enough!

Food was cooked to perfection the staff was really nice couldn’t ask for anything more from them would definitely come here again

Hi I have been a few times and would say was 4stars.how ever today.myself and two friends had roasts you had run out of loin of pork so they had belly of pork.i had the siloin roast.tough small portions I did not enjoy it oh I think I got the farthest piece.succh a waste if money

Food came out had mixed grill steak well done steak was really red in parts, I had lasagne came out was cold. Sent back. This was sorted out , but then our desserts didn't come out, we had to ask , looks like was forgotten. Not impressed. Been couple of times always been good. Won't be back.

Wonderful, food fresh and and hot will definitely go again.

Everything we had was spot on. We go regularly.

Mains were good, nice size, well cooked. Disappointed with size of baked beans as extra side and also desserts. All food available which was good.

The food and service here is as bad as it gets for pub grub. Child portions at adult prices. Wrong order with dreadful table service. waited for cutlery while food went cold. Boy this place is bad. Nice location and building mind you.

Disappointed just about sums it up. We ordered the nachos to start, chips were stale and the serious lack of cheese sauce led me to believe they must have found the bottom of the packet when making these. Ordered the sirloin steak for my main and eventually gave up with fighting the sinew with a butter knife. The peas were not cooked long enough, my other half called them "little cannon balls" a shame really as we live so close, I was hoping for something a little better than what we ended up with.

Very lovely venue & great food, friendly staff, good parking facilities. Definitely recommend it

Great local pub/restaurant. Food is good value and served by a friendly team

Lovely looking place from the outside, but when you get in a bit like the doctors tardis. A massive garden is a seated area. Food ordered, very quick service. The food was cooked to perfection. Well done, chef. Lovely water feature in the garden, the sound of water is so soothing. Will definitely be visiting again. Well done, everyone... And thank you.

Food is very well made, I had ultimate burger and it lives up to its name, the burger comes with fries and gravy which is a nice combination. We took our whippet and sat outside next the lake, which has a fountain and ducks splashing around with the fish. Nice relaxed environment, there is a section inside you can take your dog if the weather turns bad. We don't smoke but there is smokers area outside too. So good I went twice in one week

Nice ambiance, good food and drink choices and friendly staff.

The food was delicious and the option to dine inside or outside was really nice. It will definitely become my and my family's go to place for a nice evening outside. 100% recommend.

It is a nice place and we had a lovely evening with friends, however kids food was dissapointing. We ordered kids burgers which were dry and buns became hard very quickly. My kids are not fussy eaters, they eat everything, but this time they did not want. Even their dad! Waste of money.

Not visited previously. Not sure if our experience was fully reflective of the usual standard of food and service. Although we were advised we would be waiting for food, our wait between courses well exceeded the timeframe. The food was ok. Maybe it was an overly busy night.

Took my mum here for lunch we both had haddock and chips absolutely lovely sat outside as the weather was good so relaxing

Went there Thursday for steak night my rump steak was cooked perfect amazing service lovely atmosphere amazing views overlooking the pond the manager Lewis couldn’t do enough for us definitely will be back

The atmosphere was incredible on the back patio.The staff is extremely kind and accommodating! Han was such a charm and really made the evening special

The place was comfortable and suitable for friends when they want to chat rather than being assaulted with loud music. The food was acceptable but not exceptional. The service was average and again acceptable. The atmosphere was fine.

Lovely food, beautiful location!

Manager was chewing gum whilst taking our order, food came out quite quickly but order was wrong, we order three steak meals so shouldn’t have been difficult. One meal was noticeably smaller than the others and had arrived cold. Staff didn’t seem to want to be there.

Great place, staff friendly and service was quick

lovely pub , Lewis is great manager.

Outstanding service and the food was amazing with speedy service definitely recommend the vist

Amazing food and service definitely gonna come back

We went there yesterday to sit in the garden and have something to eat and enjoy the weather ,the staff were really nice and helpfull..,first we been given reduced menu!!got few main courses and deserts in it ,and the tables outside were really dirty so sadly we had to leave..to be honest i know this pub for more then 15 years ,such a nice location but only if you want to drink something

A bit late in getting round to my review! Visited the pub in the late July during the little heatwave we were blessed with! This gave the perfect opportunity to eat in the Moreton Hall’s lovely beer garden! Really enjoyed the serenity of sitting by the pond in the sunshine with my family. I had the slow cooked rib of beef and it was delicious! Even treated myself to a cocktail! Have been here a few times and never a complaint to be had. Thanks Lewis & the Moreton hall team!

I met a friend for what would have been lunch, however chose not to eat and leave after one drink to appalling service and state of the premises. I arrived first and ordered two soft drinks while I waited in the garden my friend to arrive. Due to health reasons I have to carry a snack and on this occasion before ordering I had to have a sugary snack. Within minutes a male member of staff came out and very rudely asked me if i was buying food or not because own food is not allowed. Then a blonde haired middle aged woman who likes she worked in the kitchen came and stood at the doorway staring at me. This occurred at least twice more by other staff and was completely humiliating and degrading showing no consideration for my needs at all. We chose not to have lunch, finished our drinks and left. Two mums then arrived sat and on a table outside too us and were feeding their toddlers snacks from their lunch box. Not once did anyone question them. Further to this the state of the tables was shocking- many with dirty glasses and covered in bird faeces (see pictures). The toilets were absolutely vile with the sanitary bins overflowing, and used sanitary products left on the side, no lock on one of the doors either. The sinks were so grimy and fresh lick of paint needed (see pictures). It genuinely felt cleaner not to wash my hands in there! On the outside it looks like it could be a nice place but sadly the customer care and cleaning standards massively lets it down. Will not be returning.

We used the Ember Inn to host the lunch for a christening party and the food was delicious, service was great and the outside space was lovely. Would highly recommend!

Kit served me on the bar she was very polite and very cheery wonderful edition to the team

Excellent service from Hanif! Great food! Wonderful experience! Thank you for making us feel special!

Great experience every visit. Hanif is a great host and always makes us feel welcome

Food was really quick to come out and was amazing, the wings were my favourite. Would definitely cone again as the atmosphere was great, positive staff members who clearly work hard and it shows with the high standards!

This pub has a lovely garden and staff are very friendly.

I met my sister and nephew for lunch during the week and it was still surprisingly busy so it must be very popular! We had a lovely time and sat in the large beer garden, the drinks and food were amazing and I would highly recommend this lovely pub.

Great pub, brilliant service, amazing food. Service by Hanif was amazing, highly recommend.

After arriving we quickly ordered both drinks and food. After an hours wait our food arrived. The children’s meals were ok, however clearly deep fried and over cooked. My wife’s chicken had seen several minutes on the grill and was rather charred but hot. My burger was very poor, temperature was not above the safe 63 degrees, after returning the meal and complaining the meal was returned to me somewhat 30 minutes after the initial complaint, still the quality was very poor considering the previous meals we had eaten at the establishment. Luckily the children’s desserts arrived quickly after I had begun the eating of my main course. The beer and gin were good however not sure that I will be making the trip for food again. I was disappointed as the occasion had been let down by both the food and the service we had received. This was a Wednesday evening and feel the staff and kitchen were unable to cope and send rather simple food out both safe, hot and acceptable to the customers and community they were serving.

Lovely place.. friendly staff... lovely food

Great pub , the prices on food are really standard here too, the food is great too I had a roast everything wad amazing the veg could have been a little better , but the meat so tender and melts the gravy was just silly smooth with such a wondful flavor, parking isn't too bad location is great . All in all a great place to take the family

Food was ok went on a Sunday for lunch table wasn't really big enough has we had our grandson who was in a highchair service was fairly quick

Having been last year, and having an exceptional Sunday lunch, we decided to have a ride out yesterday.. Had beef rib Sunday roast. The beef was all fascia tissue and the little meat that was on the bone was fatty and tough. The roast potatoes were out of a frozen bag, tasteless and hard. We like stuffing and it doesn't usually come with beef, so we ordered two side portions of stuffing wrapped in bacon. I really can't put in to words how disgusting they were, or comprehend how it was achieved. I have to assume they had attempted to deep fry them in oil that wasn't hot? £47 for this display (with two drinks). This one is off the list for the future.

Such fantastic service by Hanif, Lewis and Nick. Lovely food and a great atmosphere!

First time visiting and the food was great, staff were lovely particularly Nick,Han and Lewis,and service was excellent. Will definitely be back

Spent a lovely afternoon with my family, for my husbands birthday. Meals were all lovely. We had a selection as there was 6 of us. Staff very attentive, polite and happy in their work. Ethan, Lewis, Nick and Hanif were very impressive and a credit to your company. Will definitely be back.

Fantastic food. Special praise to Han, Lewis and Nick for their attentive service.

Amazing food . Staff so friendly and accommodating!

Always good. Never had a bad visit here

Very nice meal out with friends. Food was served quick, and overall very good service.

We regularly visit and this establishment but very disappointed on this occasion. The place was empty due to the football match! You’d like to think the service would be better as there were so many staff to help, however they were all standing around not wanting to really be there! I get that but don’t work in that industry!! Good was okay not great

I will admit: we were not prepared to be seated and then order thru the app. There was no one to ask questions about the menu, unless I got up from my seat and returned to the main dining room. Even then, it was hard to find assistance. The physical menu listed a drink that wasn't on the app.... Whatever, it didn't matter: the basic drinks order was wrong. Our meals (for a special occasion) were disappointing. There was no follow-thru on anything. I honestly thought we were just having a day until the octogenarians at the table beside us had to argue about having they Sunday roasts reheated. "Reheated!" The spaces were clean and very pleasant. Plenty of parking. Yorkshire puddings were lovely.

Staff are friendly, helpful and efficient. The food was hot and delicious.