The Moreton Hall Ember Inn in St Edmundsbury

Just popped in for a drink. Not too busy, plenty of space inside and out to choose where to sit. Polite staff at the bar. Didn't eat any food on this occasion.

What a amazing pub the garden is lovely well managed with a pond lovely sunny day great atmosphere food was stop on I had pork belly my partner sirloin steak cooked perfect

Loved my visit to the morton hall, Lewis was very accommodating and all the staff were so welcoming. The food was spot on!!

This is a nice pub and always buzzing (in my limited experience of visiting when in the area). It was nice to have a choice of indoor seating areas or outdoor by the waterside. My only disappointment was the limited range of ales available at the time, especially as ESB is not my cherished Timothy Taylor as their bar mats or London Pride as I'd enjoyed there before. No worries though, I'll defo be back when I get the chance.

Visited this pub for dinner for a group of 6, great choice of lager on tap, food is well priced and large portions , service is great, would definitely recommend this pub for the food and drinks

I love this place , great gardens and pond/lake with various wildlife, beautiful views ❤️ lovely seating areas amd walks. A huge park over the road and fields for children to play. Lovely food atmosphere

Very clean pub,good selection drinks and good price for value.

First time here to meet friends we hadn't seen for a while. Sorted us a quiet corner ( as booked). Good food. Hot, tasty and plenty of it. Pleasant staff. No rush for us to leave. Plenty of parking. Definitely woukd recommend :)

My wife and 2 daughters happened to be in the area and on the off chance we popped in to see if we could get a meal, We were given a table and ordered 3 roast dinners and vegan meal for my wife.When the meals arrived, the meat portions were so stingy i would of fed a2 year old more, the veg had been kept warm and as for the roast potatoes they were frozen packet type which I couldn't get a fork into yet alone cut the thing ,this was the worst meal we had had personally I would rate it 2 out of 10 .I myself would have wife complained but as me and my wife are of a older generation I didn't want upset my family and cause a screen so we got up and left . How many other people experienced a poor easter sunday roast .Highly NOT recommended

Celebrating husband 80th had a wonderful day and everything good

Very nice place. Well worth a visit.

Both my wife and I recently tried there new menu listing Steak pie mash and veg ,well we both agreed the pie filling was OK but we should have brought my chain saw to get at it. The pie crust was unbelievable hard and if we hadn't had the gravy to try and soften it we would still be there to this day. We won't be trying this again very disappointing

Ordered on the phone. 2 diet cokes and a fruit shoot took 20 minutes to come and one of the glasses of Coke had a small fruit fly on the rim. Then the food came two hot and spicy chicken burgers and a kids fish fingers mash and beans. The chips on the adults meal cold. And the kids meal absolutely awful. About 6 baked beans mash that had a thick film like it had been sitting out for hours and a lovely blond hair so had to return that and get them to make it again. No cutlery at table to start had to get own and no napkins waitress made no conversation. Absolutely dreadful experience. Waste of money.

Both ill in the night after having lunch should of trusted our guts and walked out as food terrible and drink didn’t taste right Service wasn’t great either.

Service was good but food was bland

the Moreton hall was a relaxing place and space for people's privacy if your driving that way do pop in you will not be disappointed

First time we have been here. sat outside nice view of lake.our starters came within ten minutes unfortunately we then had to wait another forty minutes for our mains no apologies.

Very good service. Table available as booked. Food OK but good value for money. Drinks good price and NZ Sav Blanc very nice.

Had a small window of time for dinner. Table was available as booked. Service quick and friendly. Food not bad, but value for money. NZ Sav Blanc very good and drinks were good price.

Great pub with amazing food. Surroundings and site were brilliant, would highly recommend a visit for lunch, dinner or a few beers in the beer garden.

Lovely setting..nice food & good service

Nice food, reasonable prices and outdoor seating. Make sure you add your car registration to the tablet in the pub.

Absolutely lovely pub. Can't tell you how enjoyable this afternoon has been. A few beers, some nibbles. Great service by Han and his colleagues.

I have eaten here many times on work lunches. The food is dreadful and often long wait times. The car park is ok but often disabled bays are full. Steps in restaurant which make access difficult. Not a great deal of choice from the main menu and dessert section.

Great brunch! Everyone loved the fry up! Will be a weekly treat from now on. Lewis and the team were lovely and the food was hot and served promptly.

location great, beautiful food. Great atmosphere.

Popped in for a beer, and well, what a lovely pub this is, Friendly staff

Haven't eaten here but use this venue for our Women Inspired Networking Events. Fab space, the venue are very accommodating and helpful. Service has been great. Thanks so much

Very nice food. Had the ultimate burger lots of options if you don't want chips. I went side salad and was very fresh. Good price for exceptional quality food. Nice friendly staff. If it a warm day sit outside lovely atmosphere

This Pub has friendly warm atmosphere. The food and drink are always very good as is the service. The prices are very fair and good value for money. The pub can cater for groups, families and couples. There are a number of nooks and crannies which allow privacy. All in all an excellent venue.

Very friendly staff and the food Very tasty 😋

The menu was boring and they didn't have what I wanted from the menu. The place was busy on a Saturday Lunchtime but it was a beautiful day and ripe for going to a country pub.

We come here a lot, but in this last occasion, the bar lady was very rude and snappy.

Lovely location outdoor seating area is fabulous, always lots of friendly staff so service is quick, order via app which is convenient and food is lovely and a great choice ! cater for most allergies, they also have great deals available

Nice and warm .....only had a drink there. We didn't eat!

Staff very friendly been a few times now and our meals have been cooked just how we like it

Easy to order,friendly team,nice environment

Food was lovely. Hot and fresh, especially loved the onion fries. Only thing we didn't like was the ordering at the table, personally prefer to have a server come to the table and take the order but apart from that all the staff were attentive and friendly.

The service was good, the food was good, the toilets are awful. No lock on one cubicle, a flickering light in another, filthy dirty under the hand dryer.

Had a fantastic visit to Moreton Hall Pub! The atmosphere was warm and welcoming, the food was delicious and well-portioned, and the service was friendly and attentive. The Sunday roast was cooked perfectly, and the menu had great variety at reasonable prices. A great spot for drinks or a meal—highly recommended!

Always good food and good service.

Always a lovely time at The Moreton Hall, with great service. Mandy in particular was fab!

Had a great Sunday roast here, food came out nicely presented, staff were very welcoming, paid just under £50 for two with some drinks and sides, if I had one criticism, it would be the closeness of some tables to other customers, but that is a very minor inconvenience for the service and food. All in all 9.5 out 10 . We will definitely be going there again. Hope this review helps.

Lewis is brilliant and accommodating. The service is brilliant from all bar staff!! Lovely place ⭐️⭐️⭐️⭐️⭐️

Fabulous cozy pub cum restaurant. Food prepared lovely. Lots of good offers for this pub chain.

Good range of beers and good food at a reasonable price.

Good food at reasonable prices. Some good offers on beer during the week. Good friendly service

Everything we had was spot on. We go regularly.

We popped in to have an evening meal without a reservation on a recent freezing evening. Getting a table was no problem as it was only about 5pm. Our food was absolutely fine, hot and tasty, so no complaints there. However ...... It was about 1 degree C outside, and nearly as cold indoors. We were chilly, and I saw some other customers sitting with their coats on and hoods up! The radiator nearest to us was stone cold. At one point I asked our server if he could turn the heating on, and he said that he had recently turned it up. However, I can't believe it was on at all, and it should have been appreciated by staff just how cold it was, and turned on or up much earlier. Ironically the 'ember' fireplace for which the pub brand is named remained empty and lifeless, though a little while later the same employee started to build the coals there, presumably to light or heat later when more guests were present. The Ember Inn website states 'Walk through our doors and prepare for a warm welcome, cosy, crackling fireplaces...' Nothing could have been further from the truth on an extremely cold night! One of the other things I immediately noticed on sitting down at our chosen table was the dreadful squeak of the hinges on the kitchen door. As you can imagine, this door was in constant staff use, swinging backwards and forwards, and the racket from the hinges was dreadful. And how easily would this have been sorted - for goodness sake, just oil the thing and cure the problem and the annoyance it causes. But I've saved my biggest gripe for last. The toilets! Ugh! The Ladies toilets at this pub have always been bad, dirty, grimy, dusty, with a school toilets feel to the allocated room and its cubicles. The pub had a £330,000 refurbishment 3 years ago and back then I was interested to see how the Ladies toilets might have been improved, only to find that they looked just the same, as awful and dirty as ever. They remain in the same state now, if not worse. There are 3 cubicles, 2 of them had such dim lights over the cubicle that I chose the third cubicle, set away from the other two at a different angle. The light bulb over this one was flickering, reminding me of a horror movie, the hook on the back of the door had long since dropped off, and the lock was broken. The sink area has lots of limescale and black mold, and the dado rail around the middle of the room's walls is dirty and dusty with the paint peeling off it. Honestly, it's so grim that I can't even begin to imagine who is 'supposedly' cleaning in there and what they are thinking when/if they do so. I've just checked, and I see that this pub was awarded a Food Hygiene Rating of 5 in December 2024. That's all well and good for the state of the kitchen, but if the toilets of food establishments were taken into account (and I can't see why they shouldn't be, they are surely the perfect barometer for an establishment's attitude to cleanliness and hygiene), then the outlet would have definitely achieved a much lower rating. I see that the general manager currently reads and responds to TA reviews, and I look forward to him reading this and taking some action. All the concerns I've mentioned are easily remedied, even the Ladies toilets could be thoroughly cleansed and refurbished with new light bulbs, toilet seats, door fittings. Pay me £1000 and I'll do it myself!

Really nice pub, staff here so on it! Great food, lovely location. Highly recommend

Food was really nice considering it wasn't very expensive. Pub itself had a cozy feel. Staff were friendly enough but there was a vibe of them not wanting to be there and it showed. Didn't take away from the experience though, we all have off days. All in all it was an enjoyable visit. The food was tasty and cooked well and the atmosphere comfortable.

Great service, great staff really helpful, clean and tidy place, food was good and arrived in good time, great place for a family meal

Stopped here on way home for dinner. Was expecting the food to be similar to a Green King pub, but was pleasantly surprised. Had the tandoori chicken skewer with Cajun fries. Both were GREAT!! As an American, when a pub says that a dish is "spicy," I find it's nowhere near. But this had a surprisingly high heat level that didn't overpower the taste. Only possible complaint is that their "blazing" fireplace wasn't blazing 😞. With the weather freezing outside and me sitting by the door, it would've been nice to have.

Lewis is so friendly, fantastic service!

Lewis gave great service this evening!

Lewis was so excellent! Really attentive and went the extra mile when getting our food!! 100% recommend

Excellent service Lewis was our server very kind and excellent service.

Lewis, has great service. Booze came quick and good chat honestly couldn’t recommend enough.

We were served by Lewis this evening and asked to leave feedback. Service ans food was spot on we have booked for new years eve!

Same crake and Lewis cook were polite and amazing

Firstly a HUGE THANKYOU! 14 of us from various parts of Europe all met today for our family Christmas dinner and a birthday. Given the time of year and pressures on all the staff I have to say everything was excellent. One of our party was stuck in traffic, making your service late, no pressure from you at all, specific and very significant dietary needs absolutely catered for in an excellent, well informed and super understanding manner! The staff, every single one of you, working on Boxing Day were pleasant, friendly and couldn’t have done more. The food was far better than I have had elsewhere in Bury as a large scale Christmas Dinner and significantly better value! All in all if I could give more than five stars I would. Thankyou again for making a rare family get together so special.

Our family decided to "eat out" this Christmas, so we chose the Morton Hall, fro. A recommendation. The whole evening from entering to restaurant to service was second to none. The young staff coped with our pre ordered meal and there were no slip ups, started, mains and afters were all wolfed down with a cpl of rounds of drinks. So thanks to the team for making the evening memorable. Defo reccomend and re visit... 5 stars!!!

My husband and i went in for breakfast. Went to get a table for two only to hear female voice asking if we had booked. To be fare we hadn't so was then put on a table for four??? The food we ordered was warm just. We should have sent it back but didn't like to complain. The tea we ordered never arrived so we asked again. He apologised and said he would get some lady to make it. We waited a while when my husband went up to ask to find it was made and was sat on the bar. If told we would have gone up but we were over halfway through eating breakfast. The table we originally went to sit on was not occupied at all while we were there. Very disappointing altogether. Would have had a second drink but didn't really feel we wanted to stay any longer.

Went on Sunday, the team are friendly and brilliant. The food was fantastic.

At first we were really unhappy as we were told we could not order from the festive menu, which I didn't think was hugely obvious when I made the booking online. However our waitress went out of her way to accommodate us and we got our festive menu dishes (which were lovely) and we even got crackers! It was still a bit disappointing for my friend though that she couldn't have new potatoes as they are now cooked with the chips so are not suitable if you're avoiding gluten. Surely any chef can boil potatoes in some water, or steam them? Anyway overall we had a nice time, the food was good vfm and the staff friendly and helpful.

Sent food back yesterday for over cooked chips on both meals . Replced quickly Mayo is dispensed into metal ramekins and had been stored in the fridge so long it had gone rubbery, not edible

A beautiful pub, lovely decor outside and inside. The atmosphere is also lovely, a vibrant welcoming pub. However, unfortunately the food is quite average.

Friendly and helpful staff. Good value food.

1st visit… will definitely be back

Really enjoyed my time - Ethan was great and really appreciated his service!

Lovely food, great service and an all round good evening.

Lovely meal friendly staff value for money

Real nice pub, food is great and the workers are superb! Highly recommend! Friend loved it

Sylvie gave excellent customer service and made us so welcome! We will definitely come back.

A friendly and welcoming local pub restaurant, with a village duckpond and heated cabins in the back garden. It's advisable to book a table at busy times to avoid disappointment .

Held our team Christmas dinner here.the atmosphere was very lively but not noisy. Spacious indoor sitting with al fresco dining options, too. I had the 3-course festive meal and left very satisfied and full. They are also on deliveroo, so very convenient to order from home

Great pub, lovely food, and the team were very attentive even given the business of the day, would absolutely recommend sue gave great service

Amazing for children to have there breakfast with santa great time had with family.

Okay place to come if you want to have a drink but I wouldn't bother with the food. Took ages to come out and it was cold

Great stopoff for meal before evening entertainment in Bury St. Edmunds.

Great beer and food and service

Lewis can pour a great pint of Guinness and gave us great service - great experience overall 👍

Christmas Lunch for my department. We had a good time. Ambiance is ok. Noticed not a lot of Christmas decorations inside but there was a Christmas tree 🎄 by reception area. Toilet bins needs cleaning. Food 2.5 out of 5 (I'm being generous as it's Christmas) food ok-ish . Presentation, promptness of service and taste could greatly be improved. Service -staff friendly and accommodating.

Nothing was great. We were seated at a very small round table (four of us) that was squeezed in between other tables, on a wonky floor so the table kept moving, right beside an outside door that members of staff used frequently. It was a cold day so I had to put my coat over my legs. The staff were pretty non existent (not rude but not attentive either - guessing there weren’t enough of them). The food was mediocre at best. The vegetables were barely cooked; the carrots were practically roar and the peas were like bullets. The potatoes were okay but obviously not hand done as they were all the same shape. The Turkey was ok but the rib of beef was very dry. There wasn’t a single vegan pudding, not even I e cream. We won’t be returning.

Had our works Xmas dinner there last night (1st Dec) with 13 people so spent quite a bit of money at £23.49 for 3 courses! Well here goes....the prawns in the cocktail were tasteless, the butter could not be spread on the bread because it was so hard! The carved turkey dinner, well I'm gob smacked! Roast potatoes were obviously re-heated from lunch time, too hard to even cut, and when you did finally manage to cut they were hollow inside! The pigs in blankets were burnt, the sprouts (again probably from lunch time!) were rubbery and struggled to get a fork in them! Cold custard came out with christmas pudding! Very disappointing! Yes we did get a free round of drinks but really I was totally embarrassed because I suggested and Ember Inns Bury St Edmunds to have our xmas work meal and i organised it! Never again will I use your restaurant, and will not be recommending to anyone either! Thankyou for making our Christmas meal memorable for all the wrong reasons!!!

Came in after football, relatively late, but Lewis welcomed us very kindly even tho they were shutting. Great man.

Lewis gave us the best service I’ve ever received at a pub

Had our works Xmas dinner there last night (1st Dec) with 13 people so spent quite a bit of money at £23.49 for 3 courses! Well here goes....the prawns in the cocktail were tasteless, the butter could not be spread on the bread because it was so hard! The carved turkey dinner, well I'm gob smacked! Roast potatoes were obviously re-heated from lunch time, too hard to even cut, and when you did finally manage to cut they were hollow inside! The pigs in blankets were burnt, the sprouts (again probably from lunch time!) were rubbery and struggled to get a fork in them! Cold custard came out with christmas pudding! Very disappointing! Yes we did get a free round of drinks but really I was totally embarrassed because I suggested Ember Inns Bury St Edmunds to have our xmas work meal and i organised it! I will not be recommending to anyone either! Thankyou for making our Christmas meal memorable for all the wrong reasons!!!

We have had two large parties in three weeks and had lovely food amazing service and a wonderful time We love this place and the staff nothing is too much we can’t wait for our next visit 😍

The decor and the ambiance were nice but a little noisy for us as we seated near the bar/drinking area. It was a reasonable waiting time for food but not all the plates/food were very hot and it seems a little backwards to be given our food before we were provided with cutlery

I decided to go for a drink and something to eat with my family to the Moreton Hall, this is my local pub and visit here regularly. I ordered drinks for myself, my wife, and my son on the ember inn app, after 40 minutes my drink still hadnt arrived I went to the bar to tell Lewis that my drinks hadn’t arrived, he said he would sort this out, but no apology was given! My drinks were bought over by the shift manager after 5 minutes, placed on the table in front of us all , the manager walked off. I ordered another round of drinks at the bar this time, the drinks were served I took them to the table. Once we had sat down a member of staff asked my son for ID to which he didn’t have any so they said he couldn’t have his drink! I spoke with the shift manager and Lewis and I asked why he had not been I asked for ID when the first drink had been brought to my table? I explained that if he had been underage they would already have broken the law!! This decision by the staff meant that I had to travel 10 minutes to my house to get my son’s passport to prove his age, it was like closing the stable door after the horse had bolted!! This fiasco by the staff at the pub ruined my family night out caused stress on both myself and my son, who is actually 20 years old! Staff in this pub should be more consistent with their I D policy, and some customer service training would very useful!!

As seen on TV! Love this pub. Thats why I'm a top fan! Love this place

Lewis & Han were super friendly- food was fantastic we had the set menu. Beautiful pub with lovely surroundings. Will return again when in the area next

Lovely pub - Make sure you enter your number plate on the tablet when using the parking.

very warm cosy place with real fires! Also good selection of beers with some not so usual

Had great fun at the quiz night. Good food, great atmosphere and all the staff were brilliant. A special thank you to the wonderful waitress, Rebecca, who helped find my wife's contact lens after she dropped it!

My husband and I live opposite the pub and often pop across the road on a weekend for something to eat. Today we both had roast turkey and it was absolutely fantastic Thank you to every one- it was lovely. Although my husband says can he have the old calamari back !!

Popped in to try it out, food was good, atmosphere was lovely, they lit the fire while we were there,made it feel quite cosy, would definitely go back for a meal with family

absolutely amazing! food was delicious and fresh, its a new menu and the seabass was to die for! The man in charge (think it was nick) was incredible and made it a lovely day!

Exceptional service from Sylvie in relaxed surroundings