The Monument in Herefordshire, County of

Why have a booking system? Seem to have been the only person to have booked a table, in an empty pub, for the City game, and they still managed to sit me and my family in front of a screen showing Liverpool! Piss up in a brewery springs to mind. Manager conspicuous by his absence....told he was unavailable the two times I asked to see him! Made worse by the need to sift through the cutlery to find a fork tgat was at least almost clean.

Service and value both excellent. It's a pacious pub with Sky Sports football on several screens. We were just visiting Hereford and found it very easily.

Don’t often go to chain pubs but having been here a few times now recently I have been nothing but impressed. Great value and tasty food, fast and friendly service. Clean and great atmosphere. Highly recommend.

Visited for food and drinks with friends. Lovely clean pub, good food and drinks, and really friendly staff! Will come again.

Popped into my father in laws local (The Monument) for a beer and a meal today. We were told firstly, the Greene King IPA is off (his and my favourite pint). Not the first time this has happened either. On the Friday of a Bank Holiday weekend I find this astonishing. What are Greene King paying management to do? So we thought, oh well, we’ll order some food and have a soft drink…”If you want food it’s an hour and a half wait” were the only words muttered by the young man behind the bar. To reiterate, this was at 1-30pm on Friday 23rd August 2024. Not a great way to run a pub. So we left as we were hungry and went to the Bay Horse up the road. Perhaps some development training might be appropriate in a)how to run a pub and b) how to speak to your customers. Most disappointing Greene King.

Do not order on the app at this place as your drink doesn't arrive. Mr arrogant who runs the place needs removing and a friendly manager put in place. Shocking service and arrogance. Mr arrogant needs

Great staff, great experience, all around would highly recommend. Food cooked to perfection and great value for money. Always excellent service.. would love to mention the staff serving our food! Our endless requests were met with a smile and executed instantly.

On getting out of the car I was welcomed by broken bottles of glass over the car parking area along with a used syringe, the glass narrowly missing my tyres but more worrying would be a adult or child in thin shoes. The main entrance also had empty bottles on the steps. I know this is a pub but obviously not cleaned up as this was 13:30 in the afternoon on a week day. On entering the building a female member of staff was seen rushing out with a broom as I must have been seen me attempting to move glass from my near my tyres. However, the glass was brushed into the grass and garden border. No attempt was made to clean this up properly and the syringe remained in the same spot. This made the area look unsightly and uncared for on first arrival. The saving grace here was the food! Arrived in good time which was well presented and cooked well. The fish I had was cooked perfect and had nice thick white flakes. Scored down for the car park area which is a hazard and needs work!!

Always a great atmosphere and service, whether it's a family meal or just drinks. Had a beautiful steak today quickly served absolutely delicious. Best local pub.

Been here several times in the past 12 months and usually quite good, but called yesterday and the food was abysmal. All day breakfast came with hot chips and eggs but rest of the food lukewarm or cold. Corned beef slice and chips was also poor as the pie had been left in microwave too long and was burnt up around edges Quite quiet when we arrived so no excuse for poorly prepared food.

pretty decent , waited a little longer than I'd normal like but cant complain as it was busy! definitely recommend wrap!

This place is literally my local and I love it, however, recently, Sundays have been an absolute waste of space. Twice in the last month I have booked a table for 1:30 on a Sunday and been unable to order a Sunday roast, because they have sold out. You literally serve food ALL DAY, how can you possibly sell out of roast dinners 1.5 hours after opening?? It’s atrocious management.

minutes so far, the place is quiet and plenty of staff on, Ive seen 5 or 6. Still no sign of our food but we were brought someone else's. Pathetic. Not coming back

My 17 year old daughter came home drunk, she was being served by ‘a man that wears glasses’. Police will be informed. Deb.

The barman was very pleasant and helpful taking my order and it went downhill fast from there! We ordered 2 classic meals which took over an hour to arrive. The meals that arrived looked far from appetising. My husband’s fish was so overcooked it was chewy and the batter hard it was inedible and my chicken was not much better. When the lady came and asked was everything okay with our meals, most of the food was still sat on our plates and I told her no and why she proceeded to pick up our plates and walked off. No apology or anything and never came back. So I would advise anyone to avoid this place, awful inedible food and terrible customer service by some of the staff. Go elsewhere. I would recommend going to THE WELLINGTON in town. All freshly cooked food and no long wait, also staff are very friendly.

Staff are friendly and always smiley when serving. Great selection of drinks. Very busy in band nights. Great atmosphere

Visited twice on the trot. The food is typical pub grub nothing fancy but on each occasion the food was well cooked and served promptly. Second visit we were a party of 11 this did not cause a problem to the staff. Well done Monument

Once again, A wonderful evening, freshly cooked food. Drinks brought to us. Every staff member is polite and friendly, several times asked if all was okay with food, Service second to non. 5*

Thank you for your service today. Lovely man on the bar. Helpful with our questions. The food we thoroughly enjoyed again. Thank you chef

Food very average and service very slow and abrupt. Ordered via app. Waited 20mins and no drinks came out. Had to query staff and got abrupt answer that they were busy when in fact they were just serving people not using the app who were paying at the bar. Drinks came out wrong. Then told 45min wait for food so another 25min and food appeared 5 mins later?, Staff interaction really poor especially from the so called manager. Can’t recommend and won’t be going back anytime.

Don’t know what’s going on here food used to be so good. Maybe we picked the wrong meal but Sausage & mash looked a good option! Mashed potato was solid ,gravy you good slice out of the jug, & sausage? Well the outer casing was crisp and completely fell off the sausage when you cut it! Peas obviously been under a heat lamp as all blistered. Paper menus advertising food but couldn’t find a drinks menu. Every tv showing football and loud music on the top of it Why???? It’s Tuesday only people in were pensioners.

Great place to go for drinks. The have entertainment. Service is quick and they aren’t too expensive.

We visited this amazing pub on a journey to Clun I cannot beleive the quality of staff, menu and food We had the Seniors deal breakfast each with dessert to follow and all for under £10 for us both Best Value for a lunch ever. Super Staff who showed how proud they were to be part of the Team Thank you all

Had Christmas lunch here today, it was lovely. Filling, hot and tasty. The staff were friendly, welcoming and efficient. Great atmosphere

Had a fabulous meal this evening at The Monument , great value for money, tasty food and very tentative staff made to feel very welcome.

Popped to The Monument for some food and drink and had a fantastic experience! During the evening we were served by the always lovely and helpful Laura who can never do enough for us when we visit and never fails to make us laugh

Some old companions and I decided to embark on an adventure into the glorious county of Herefordshire. By chance we stumbled into this simply magnificent establishment. Our experience was made even more memorable by the outstanding and exemplary service provided by Katie. The drinks were...

Visited the Monument with my children a few weeks back, was greeted by a very helpful Katie who was a hit with my children and made us feel so so welcome - would highly recommend !

Had an amazing visit to the monument. Staff were extremely lovely and really welcoming. Connor especially made our visit. Highly recommended and will be returning!

Recently visited the monument for a family meal out to celebrate a birthday and the team couldn’t do enough for us, extra special mention to Connor who was funny and made the experience better. The food was tasty and loved the new menu, will definitely...

We visit once a month and frequently see Marnie behind the bar, a few of our group run restaurants and are always very impressed with the way she deals with the front of house aspects of the job, to serve everyone by herself with a...

What an amazing evening at the Monument. Our host Marnie was really amazing at her job, super attentive and great at her job.they did well when they hired her. We ordered the southern fried chicken. The food was amazing cooked to perfection. Great thank you...

Whenever I come here with my children we always receive excellent service. The most recent visit being attended to by a lovely girl (I think her name is Olivia). She was so polite and friendly and overall just made our visit worthwhile :)

Went to the monument the other week food was fantastic, and our server Connor was absolutely brilliant, would definitely recommend

We came as a family a few days ago. Very pleasantly surprised greeted promptly and served efficiently. Connor was very polite and friendly. Food was excellent! Top pub grub! We will be back very soon. Thank you

Just had a really lovely family meal at this pub - the food was delicious, you can tell it had been freshly cooked and was served by a lovely cheerful waitress who couldn’t do enough to please us. Atmosphere was also great with the football...

Called in for a mid week catch up with a few friends, meal and drinks. Excellent value for money. We each had one of the pub classics. 2 meals for £10.99, wow we expected a small meal as was so cheap but far from it....

The food was excellent cooked to perfection huge portions and staff very nice felt very comfortable and will be back 100 times over

What an experience and a great atmosphere at this establishment. Staff were great and willing to go above and beyond with any requests. Young barmaid, I think named kitty, was doing a great job at staying calm and handling the bar by herself. Lovely experience,...

I came in Wednesday 10th with a large table booking, food was very prompt and with was fantastic, so nice to have some normality back in a place like this! The staff was very welcoming and helpful, plates were taken away promptly after meal and...

Arrived 1.00 today, Table 22 went to order meal, no ham no sponge pudding ordered 2 meals and drinks. 1.25 my Wife went to ask about service. 1. 30. young girl called to apologise and promised to do something. 1.45 meal arrived, Chicken inedible tough...

We had a table booked for Saturday the 6th . On arrival they had given our table away, 10 minutes later we actually sat down and ordered our food on the app. 30 minutes waiting we asked what the delay was as a couple that...

Visited November 2nd with two Grandsons.We all enjoyed meal when ordering I requested a slight choice change on one meal and the lady taking my order was very obliging and made is extremely welcome.Meal arrived relatively quickly and it was hot! Tables were cleared away...

We recently visited the monument. I was greeted upon entering. The service was amazing, very courteous individual. Conner I believe his name was. The food came out quick and hot. I would defo return and highly recommend for service and food.

Excellent first class service from all staff. Friendly and very professional. Food is Excellent and the table service is quick and efficient I highly recommend this place as every time you visit you get the same first class service massive thank you to all staff.

Decided to go to the monument and had an apostate blast. I was served by two young gentlemen I believed named Mitch and Connor and they were very polite and friendly and ensured we had a great evening. This is the first pub ive been...

Partner and I visited on Sunday 13th to watch the first England game which also happened to be during an already busy time for pubs as it fell during the Sunday lunch service. Nevertheless Andy, Connor and the team at the Monument were all very...

Decided to go to my local pub for a family meal, have to admit that the service was excellent. Had table number 13 which was a very nice spot. However very disapointed with the steak, one of the family members had a rump steak and...

Finally back after a long wait! Missed the food and the atmosphere. Great service as usual, the app is easy to use and both drinks and food came out really quick! We're booked in for the Euro's and can't wait.

The place is awful we understand rules and Covid , we are locals. Has really gone down hill, hence loosing so many locals. I honestly would save you’re money, was nothing but a distressing time whilst we was there ruined my birthday with my family....

Came in at the weekend and brought the family with me this time. Walked in and the bar looked fab with the halloween decorations, you did a great job! Greeted and seated & couldn't fault the service as per. I tried the Hellraiser burger, which was brilliant and looked fantastic!! Thank you!

Popped in for lunch, was served by Jordon who was very cheerful and friendly. Food was delicious and very clean and safe. Thank you.

This is my local pub and have always enjoyed coming here, the staff that work here are great and all hardworking especially during these tough times for everyone, order food and drinks from the app and it is at your table within minutes, they have...

I recently came here in a group of 7. We ordered drinks and food- waited about 20 minutes and almost an hour for the food. When asked if our food was on the way, the waitress snapped “we are very busy”. Very strange encounter.

We went as a family of 8 to celebrate my daughters 9th birthday. They had clearly implemented the social distancing regulations so we were happy about that. The food was amazing. It arrived quickly, was nice and hot with generous portions. Would definitely recommend and...

Had a table the other evening to make the most of the Eat Out scheme. First time out since pubs reopening. Felt very safe, a great one way system that was easy to follow & the menu was great as always. Food came out quick,...

An excellent meal and drinks. All served by friendly and helpful staff. We took advantage of the current eat out scheme but will still eat out here after it ends because this is a nice place to eat and socialise

Visited Greene King @ the Monument pub in Hereford today . Fantastic set up , great front of house service , lovely food and well planned social distance . Ordered and paid by app, food and drink brought to table . Well done to Andrew and all his staff.

Such good food! Loads of it, piping hot when it arrives, wide range on the menu, and great prices. Premises are clean and tidy, and the staff are friendly. My only comment - please sort the pool table out. The cloth is terrible ;)

Having recently moved to Hereford and not knowing anyone, I popped here for something to eat! The food was outstanding and the bar staff so friendly it has now become a place a frequent! You can not fault this place for its atmosphere, food or staff! Absolutely flawless

Thoroughly enjoyed my regular visit to the monument. Connor in particular was very friendly on arrival, with a smiling face, made me feel very welcome and always is amazing with his customer service not just to me but my friends as well. lovely local pub with a good vibe and amazing food :-)

Amazing pub with great food and very friendly staff, served by Connor who was brilliant, lovely lad would definitely recommend!

We visit this pub around once a week to either have dinner or just a few drinks. I went there to watch the Wales v France six nations match on the weekend (I am Welsh) and to have some food at the same time. There are so many TV's in there no matter where you are you can see one so never missed a minute even when visiting the bar. The atmosphere was great with many fellow welsh supporters along with a couple of French and the neutrals. Shame about the result! The staff are always very polite even when they are very busy, flat out to serve at the bar and also serve food to tables. The food is always very good and there is never too long a wait for it to arrive even when its busy. The management team there run a great ship and the staff are a credit to them!

Went to the Monument on a busy Sunday, the service was brilliant by all staff. But one member that stood out was Connor he was so friendly and welcoming. Nothing seemed too much, real credit to the monument team.The food was fantastic we had 2 meals from the 2 for £10.99, excellent value for money and the quality was superb. Look forward to going back soon.

I was served by a lovely girl called Louise Nothing was too much trouble She’s a credit to your pub Great food and piping hot

We had a lovely meal at the Monument (double bacon burger and fries). The food was awesome and the service we received from Jordan was even better. Very friendly and helpful. Give the girl a pay rise. 👍😁

Great atmosphere, served immediately at the bar. Good prices for drinks and the food is delicious and well priced

Had a fantastic meal here. The pies were huge and tasted like home made. They were delicious. Staff were friendly. Meal arrived in no time. Well done to the young lad working who brought something over to the near by table to be greeted with rudeness. He handled it very well.

Came in over Christmas with some family and friends and as always couldn't fault it. Food was excellent for the money you pay, staff were fantastic, considering how busy it was. Atmosphere is always good here. Its my local so will definitely be going back.

This was our first visit here for food and we will definitely return again. The staff were friendly and the food arrived in good time. All food was presented well and tasted good.

If you want cheap, quality, hot home comfort food, this is the place. Always value for money and I’ve never had a bad meal

Never disappointed with The Monument! Every now and then i come in for a few drinks or partake in the quiz. Decided to order a chocolate sundae and was not let down! Great value for money and absolutely delicious. Service i couldn’t fault, will definitely be back for another!!

We popped in for an impromptu family celebratory meal. Staff were courteous, food was amazing for the price. I had steak, and it was cooked to perfection, medium rare, just how I like it. Clean and tidy establishment. Can't fault it!

Visited on Sunday 23rd June for dinner. Not sure what was going on that night but the guy behind the bar was more interested in watching the cricket on the TV screens than serving us. We ordered four drinks and he kept on asking me to repeat what we wanted, I paid by credit card and he gave me a receipt. Later I came back to order our food paying by credit card again and when I asked him for a receipt he said he couldn't print one up after the account was closed. I know you can, guess he just wanted to get back to watching the cricket. I went to get the cutlery and there was no serviettes so back to the bar and this guy said they had ran out. What really annoyed me was when he said it wasn't his fault, well it certainly wasn't mine. But later I noticed that more serviettes were bought out so I guess he just really didn't want to be at work that night and did whatever he could to piss off the customers. Well I can tell you there are plenty more place in Hereford to go where they value their customers.

Popped in this evening with a few friends for some food and a couple of drinks, it was very busy inside. There were two staff members, a young male, possibly the manager, and young petit female who we couldn't fault. Their service was fantastic, even though they looked run off their feet. Still smiling and managing to have fun with customers. Food was lovely as always, but the service tonight was first class. Will definitely be coming back again!

After a bad customer service experience in June, we decided to revisit with some more colleagues and it was a brilliant visit. The waiters/bar staff and manager were very friendly and helpful, customer service was impeccable and as always, so was the food.

Came in a few days ago with a few mates. The new burgers are fab, had the Bombay Burger. Great value for money especially with the extra £1.50 a pint, definitely recommend. Great service from friendly staff, and the new range of ciders are a must try. Will be back soon!

Working in Hereford all day and walked 20 minutes to this place. Arrived at 8.55pm to be told by bad attitude staff that they had stopped serving. Greene King website said they served food until 9pm. Either the staff can't be bothered or Greene Kings website is wrong. Won't be back.

Lovely pub grub. Perfectly cooked. Please sort out the barmaids terrible attitude. Swearing, impatient and generally rude.

Brilliant pub! Food great and staff always helpful and friendly. In all fairness I dont go enough....

I often come here to have a bite to eat with the family, including children. Service is always good and food is usually pretty quick to be served and usually tasty and hot. The decor is clean, tidy and inviting. There’s plenty of room for bigger groups and they always have sports on many TVs dotted around the place which can pull quite a crowd. There are pool tables and a less formal seating area and a fairly sizeable garden area to the rear, as well as a welcoming patio area with heaters at the front.

Dropped in for a family meal. Has a nice relaxed friendly atmosphere. Could not fault the speed of service, from ordering drinks and how quickly the food was served. Bonus the food was also good.

Have visited the pub on a number of occasions with family and the food , service and staff has always been fantastic. I have also arranged to take my clients here for meals and they throughly enjoyed themselves and the staff have always gone the extra mile to make it special for them

Lovely food, happy atmosphere and amazing service by all members of staff, nothing was too much trouble for any of them! Made the whole experience extremely enjoyable and will definitely be going back again!!

As my local, came here on a Friday evening for a catch-up with a mate. I had the steak and ale pie and for two meals at £9.99 it was surprisingly very nice . The bar staff were lovely and the evening was very relaxing and enjoyable as a whole.

I came here for a couple of drinks and to watch the football and I wasn't disappointed. Very good food and a great atmosphere. My only criticism is that when I ordered my food and drinks at the bar. I was told to "hurry up" with my order by one of the ladies behind the bar which I thought was a little bit rude. She then continued to say "the kitchen won't be happy about this" under her breath as she put my order through the till. Despite having a rather rude member of staff, I enjoyed my evening and I'd happily go there again to watch another match.

Came here for Sunday dinner 20.01.19 food was great, we didn't mind waiting as it was very busy at the time. Staff are pleasant and polite, lots of choice of tv's if you want to watch the football. The chap who served us was helpful and polite.

Live a short walk from this pub. Took grandchildren there for tea recently. Nice clean venue, plenty of cosy seating areas, friendly staff - good food at a good price.

I have reviewed the monument before but thought it was worth doing another on the fantastic Christmas day lunch. There was 8 of us for lunch and the food came out all at the same time and was lovely from start to finish. Despite it being Christmas day the staff worked so hard to make sure everyone enjoyed there lunch and went home happy. Andy has a great team that always make you feel welcome whatever day it is. Well done all of you.

Been coming here for 10 plus years, bar staff are great especially when Monica’s behind the bar. Such a friendly atmosphere and all the staff are ever so friendly :-) :-) :-)

Came for dinner last saturdag, lovely food served by great waitress monika, will definietly return.thank you.

Very nice pub in a nice location. Always good customer service, recently served by the barmaid Monika - very friendly. Also the food is very good for the price.

We came in to the Monument for Sunday lunch, they food was delicious, very good for the price (2 for 9.99). They services we have received was also very good, especially from Monika the waitres. She was very kind and friendly and made sure we had everything we needed, she also recommended what kind of gin I should have and it was delicious. I’d definitely recommend monument to my friends & family.

use the place at least twice a week always friendly and helpful good choice for beers and selection of food friendly staff always helpful recommend

Great food and service, Monika worked tirelessly to ensure our needs were met, Thank you once again.

I often visit the Monument for food and drinks, and the staff are always very friendly especially Connor . The food is always fantastic and tasty. Great selection of drinks. Would recommend to anyone wanting a decent meal out or a few drinks

Food and service was great. Didn’t take long for food to arrive. Fairly priced menu. Monika the waitress was friendly and very helpful.

Local pub of mine that offers a friendly face behind the bar and and a good choice of food at a great price. Staff are always helpful and efficient in particular Connor and Steff who are particularly helpful and always on the go. Lovely atmosphere in a family friendly pub.

We are regulars to this pub and always get great service. The manager Andy is a credit to his establishment and has built a great team around him. Always good beer and great food

Me and my Wife came into the Monument Friday for some Food/Drinks. We are regulars here and we have never been disappointed, The staff are friendly and are knowledgeable with what they sell. One staff member always stands out when we come into the pub and his name is Conner he's always polite and always has a smile on his face.