Based on 29 opinions finded in 1 websites

Opinions
Such a shame but this place has gone so downhill!!! Last time I visited was almost two years ago and the milkshakes were quite nice. But on my last visit this month, the kinderella milkshake was below average. There was hardly any flavour. Really chunky it was almost impossible to drink through a straw. The place was empty and it was mid afternoon on a Saturday. We walked in to two girls “working”. They were just sat on their phones. One of them didn’t even look at us and the other girl simply said “hi” with no emotion. A small smile would have been nice. She took our order and served it to us a few minutes later and the entire time she never showed any form of customer service skills at all. She was so so rude I actually could not believe it. I spoke with friends after and they all agreed they have had similar experiences to us! She never once said please or thank you. Never smiled at us. And never made us feel welcome. Her attitude was the worst I have ever seen and I will not be returning because of her.
Sa . 2023-08-23
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Milkshakes, cookie dough and the peach tea were fantastic. Just what I needed on a hot day. Fast preparation as well from the staff.
Emily V . 2023-07-09
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Always a favourite. The whole family loves the Milkshakes they make here and they've stood the test of time. I wish they'd do a few more non-chocolatey shakes though. There only seem to be skittles, marshmallow and vimto. I am not a great chocolate fan, so would like to see some more offerings in this area.
J3KTN . 2022-05-02
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Yummy waffles, milkshakes and smoothies. Will be back again and again for this treat. Keep it going!
Bruno . 2019-12-30
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Omg is all I can say! All the milkshakes. Waffles and pancakes are out of this world!!!! The staff are all very young but non the less very helpful. All food is super fresh and they will customise your order any way you want
Samantha H . 2019-10-13
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456 Opinions
come every monday from baby class. Always made to feel welcome and food and service is fab!
121 Opinions
We had a fantastic time with Santa and we had a lovely breakfast. Staff are amazing. Thank you. SCT.
1791 Opinions
1 star – Unless You’re Craving Disappointment, Avoid Like the Plague Popped into Moonlight Crosby for what should’ve been a simple, sweet treat — two waffles. Nothing extravagant. Just waffles. Fast-forward 50 minutes later… still no waffles, just the crushing realisation that we’d aged a decade and developed a mild case of hanger. We ended up asking for a refund because our food clearly got lost in some dessert-based black hole. Now, let’s talk customer service — or lack thereof. The woman serving us was giving serious “main character in a villain origin story” energy. Rude? Check. Sarcastic? Check. Refused to give her name like she was protecting state secrets? Also check. strutted around like she was doing the Moonwalk — literally — wearing one blue glove like she was auditioning for a tribute act. Food hygiene clearly not part of the show. I mentioned the whole ordeal to another staff member, who literally laughed and said, “That’s just how she is.” Ah, lovely. Nothing says “we value our customers” like turning a hygiene hazard with attitude into a personality quirk. If you enjoy being ignored, insulted, and possibly given food handled with bare hands, then this is the place for you. As for me? I’ll be satisfying my dessert cravings somewhere that doesn’t feel like a customer service horror movie.
476 Opinions
Cannot recommend this place enough. A little gem on College Road. Food is really fresh and tasty, we had burgers with loaded fries and a side of delicious fried pickles with tzatziki. The house slaw was also very good and comes with your burger. Staff are friendly and service is excellent. We will be back and telling our friends to not miss Kraftburger when they are in Crosby, it’s great!