The Malvern Restaurant in Malvern Hills

We stayed 1 night at the hotel. The dinner was excellent. We ordered the steak grills, and they were delicious and cooked to near perfection. The staff are very friendly and helpful and better than expected given the strange reviews on them being slow. We ordered the Italian bottle of red, which went down well with the steaks. They had sea bass on the menu, but it's essentially Asian style stir fry with sea bass, so it was a bit confusing. I guess when you are in the Malvern area, you should really order steak or any red meat given the quality. The only strange thing of the restaurant is that people just come out from the spa and dine with their spa robes and wet shorts. We obviously got dressed up but didn't know about it. It's not a big deal, but just a bit weird. The decor of the restaurants needs a bit redoing but not for me to judge. Overall, I highly recommend the restaurant for the food :)

Menu is lacking in choice. Service Slow, Portion size is minimal and quality poor. Steaks not cooked to request. No check-backs Overall very poor and over priced.

Always have a fantastic time always good service food is always on point staff super friendly.

First time at Malvern spa and the restaurant lunch was excellent. Quiet, calming ambience with friendly attentive staff. Would definitely return.

Lovely options across the menu and good value. Super, calm surroundings for dinner with a friend. Never disappoints.

The service is very slow. Been twice and waited for drinks both times. A couple had waited before us and thet had forgotten 1st visit git asked 3 times what drink i wanted while I stood at the bat for 20 mins noone else waiting. Noone knew what they were doing and all 3 staff were under 20 just no management at all. Then suddenly one lovely guy told us to sit down and took our order again and made such a great impact I let the negative sly. We had sourdough with this mixed salad as a light bite and was beautiful. Our service witl him was great! Professional! He even re wiped our knife and forks. 2nd visit I sat in the restaurant where a waitress came over spoke Extremely loud while taking ny order which was quite embarrassing when you ask questions about different foods. People did stare. I ordered a coffee and soft drink and it took so long I went to the bar myself where it was just sat om a try. I said I will take it and our waitress got very blunt saying no I'm back now I will bring it. STILL waited another 5 mins and when it did arrive my coffee was so full it Spilt all down the cup and saucer. The coffee had be left waiting that long the Spilt coffee was dry all around the cup. Extremely messy. When I asked to have my coffee emptied to make room for me they still brought me back my dirty cup and luke warm coffee with stained coffee all around the rim too. She then acted very confused on what level to leave the coffee for milk. I had sweet chilli mayo crayfish wrap. It had no taste at all. I ate it as it was healthy but it was just like eating plain paper - fish was OK but not worth the money. Both times it was quiet. I feel they need to put more experienced in fine dining service as this is an expensive place and beautiful surroundings paying 87.50 a mth. Then paying extra for food and drinks. They needs more of a professional approach

Welcomed with a smile. All good. Spa ok views not the best-overlooking the grotty building walls of the premier inn. Massage ok. Girlfriends was with a Ukrainian that could not speak English so no communication on massage requirements there??? Room not cleaned still had the previous persons what looked like a dropped croissant crumbs on floor, bed not properly made. Had the cheek to charge £8 service charge. The drinks WELL…. If you’ve been here you’ll know the cocktails are AWFUL, and I mean awful, they’re not cocktails. Dinner weren't the best either tbh. Over priced. Overall not the best. Most of the staff smiley . Breakfast ok had the full English but again it was ok. But for nearly £500 for the day/night there’s much better spas to visit. Wish I’d took all the photos now to show but was trying my best to just see the good things than the bad. But do think about my comments as they’re genuine and from a couple than go many places in the uk and abroad. Oh the spa towels we were given, one had a big hole the other brown stains…. I mean cmon get the simple things right please. So for me I’ll never return.

We were greeted warmly by Ollie and made to feel welcomed and comfortable. The service was amazing as always and the food was wonderful. The cocktail and wine was particularly wonderful. Highly recommended.

Me and my boyfriend came for a spa day and had a meal in the groveswood in the evening. The food, service and atmosphere were all exceptional. Never felt so welcomed by the staff especially Ollie, who went above and beyond for us. The food I have no complaints about at all, compliments to the chef Chris, it was amazing! We will 100% be back again soon, such a good evening and we were taken care of so well, not one bad word to say!

Me and my partner came here for a spa day and she booked us in for a meal at The Grovewood Restaurant. We were greeted by a lovely lad called Ollie who went above and beyond to make our experience and the night special, he’s an absolute credit to the team, he made sure not only our night was spectacular but the rest of the customers were comfortable and looked after while enjoying a fabulous meal. We had the chicken linguini and the kleftiko, both of the meals were superb and huge compliments to the chef Chris as the food was fantastic, thank you all for an amazing evening we will be back soon

Breakfast, seated at 09:05 food order taken at 09:37, breakfast items on the full awfully cooked, I am a chef who worked at the Gifford hotel so my standards are high, but the lacklustre attitude of the staff was like a daze, my breakfast was missing key elements that were standard, no management present unfortunately, I am a member of 6 years at the Spa this was my first and last dining experience, don’t expect the two star AA as boasted think more Road chef of the 80s with out the service.

The main parts of the meal mentioned above were delicious, really good. However the wedges in my opinion would have been much better baked rather than fried and there was too much mayo in the slaw and if there was any Chipotle at all in it, I couldn't taste it, which was a shame with everything else being very good

I cannot believe that people are likening the food here to pub grub. The food we have had at The Grovewood is the best we've ever had anywhere. The menu is relatively limited but the food is absolutely exceptional. I cannot praise it highly enough. If the chefs can make a carrot soup that we still talk about a couple of years later, they are doing something right! The prices are very reasonable too. We were only commenting that the prices are akin to those we pay at a local chain restaurant where the food is mediocre. The food at The Grovewood is outstanding value for the quality. If we didn't live 170 miles away, this would be our restaurant of choice, no doubt about it.

We had three courses and all were great. Rib eye steak cooked perfectly, the smorgasboard starter was great and the desserts were decent too. Had wine and that was fairly priced and nice. Service as per throughout the hotel was very friendly and at a relaxed pace.

Very nice hotel and spa but the restaurant was disappointing. Good atmosphere and service but the food was average. Chicken wings for to start with was nice but not fully covered in the sauce. Cajun chicken burger looked good but bland. Will stay at spa again but dine elsewhere.

Was served raw turkey sandwich which I ate half of before realising, they apologised and offered something else, but didn't want to eat anything else as felt sick. They didn't charge us for anything however. Wouldn't go back for this reason!

We came on a deal break to the Malvern. After reading other reviews I found myself agreeing with the majority of comments made. The spa was lovely and all the different steam rooms were well worth trying. The staff here work incredibly hard a are a credit to the facility . The evening meal at The Grovewood was exceptionally good. It was well presented, tasty and good portions. We were far to full after a starter and main and couldn't have managed a dessert if we tried. The restaurant staff were friendly and courteous and my only point if I was being really picky was the ambience during dinner on the evening. Would definitely recommend and would return for another visit

We were greeted warmly by a familiar face. After being seated and having our orders taken our waiter took the time to have a chat with us and catch up. The baked Camembert was huge and delicious. Pleasant atmosphere and excellent quality food. My tomahawk pork chop was cooked to perfection.

We are here as part of the deal and really enjoyed the warm pool, treatments and spa. The food was cooked beautifully, poached eggs were perfect and steak excellent. Good portions . The only comment would be that the ambience of the room was great for breakfast and lunch but less so for dinner. The staff were all very friendly and efficient.

The afternoon tea was fantastic, one of the best. Dinner was average and breakfast was good. Service could be more attentive.

We were booked for dinner but couldn't eat here because the soul-destroying ugliness of the room, the grimly predictable uninspiring menu and the presence of other diners in their dressing-gowns, sorry "spa robes" put us right off . We went for a curry instead, it was half the price and much nicer.

Staying at The Malvern Spa hotel for my sister's 60th birthday, the staff went the extra mile and dressed the table with balloons and gave my sister a lovely spa gift too. Delicious food served and faultless service made it an extra special evening.

We are here as part of a deal for an over night stay. We had lunch dinner and breakfast. Lunch was nice and chef was happy to put a twist on things to suit our tastes. Staff were very friendly. Dinner was done very well...

We stayed overnight at the spa so ate at the restaurant in the evening and at Breakfast, the food was very good, it was reasonably priced, and the service was excellent.

Thank you so much, our food was perfect and the service was seamless. We enjoyed a 2-course evening meal and a cooked breakfast the following morning. Both experiences were beyond our expectations and we felt thoroughly spoilt. We were also really pleasantly surprised at the...

We visited for our wedding anniversary. Originally purchased Feb-20 but delayed due to Covid. Rebooking with Buyagift was very easy. Spa is lovely, pool is the highlight, steam room wasn’t working and no access to changing rooms from pool area. Treatments were lovely, although my...

I ate in this restaurant while staying at The Malvern. I felt no need to try any other restaurant. Wonderful service!

Drinks although a little pricey did hit the mark and the menu choices for a vegetarian were great. Food was tasty and well presented.

I had the best massage I’ve ever experienced this evening ! Charlotte T at the Malvern went above and beyond. It was honestly heavenly. She was professional, warm friendly and had a lovely friendly personality. I will be returning. I hope she gets the recognition...

We dined here whilst staying at the Spa. Delicious evening meal and a lovely breakfast selection. friendly and efficient staff.

Food was fantastic and the service excellent great place to relax and eat delicious food. The staff were so attentive and friendly really impressed by the whole experience

from dinner on friday night to the most amazing poached eggs on Sat am , the food was beautiful . Good produce good really well... whitebait was to die for ! thank you i

Visited as a couple for an evening meal and were very pleased with our experience. We had whitebait, followed by steak and kedgeree with chocolate brownie for dessert. The food was of a high standard, well-presented and served promptly and at a hot temperature. The...

Which means very good, just got better! A new, more eclective menu, in a more relaxed environment enhanced the experience from previous visits. This casual ambiance, was not reflected by the staff or cuisine - both excellent in presentation, attention to detail and delivery. This...

From the moment we entered the building, to the moment we left, we felt safe and well cared for. The food was excellent and the service attentive without being overly so. A really good evening out.

The service was amazing and the staff was friendly and helpful thanks to kate and the hard working nicole

Came here for my works Christmas party like I do every year for work and enjoyed it even more this year! Best jus and best roast potatoes I've ever had , lovely brownie. Amazing service from all front of house , Elissa Phil sveto can't...

Too clinical for me I no this is a spa but no table cloths, very little soft furnishings,no music , Very rough rustic edge Wooden dinning table kept catching my clothes. The menu is large and a good vegetarian choose My husband had a pork...

We love the Spa... but why is the food always poor? We have eaten in the restaurant about 3 times now and it’s never been good. We hoped that with the recent changes it would have improved, but sadly it hasn’t. The service was incredibly slow, we waited a long time for both drinks and food. I had ordered fish and chips which is about as simple as a meal gets. Both were really greasy and tasted of oil. Most of my ‘chips’ were about an inch long. It felt like I had been served the scraps left over at the end of the day. My partner had a burger, same awful ‘chips’ and a burger which tasted incredibly processed. Both meals are simple to get right, and at £15 each, it’s shocking really.

We had a random day in the spa as my wife is a member here, so we decided to eat too.The food was good, the jacket potatoes need cooking rather than microwaving but apart from that all was good, price service etc all good, can even eat in your robe....

The breakfasts are super. The porridge is lovely and is always freshly made. There's always fresh fruit and freshly baked croissants and plenty of other option's. The choice of hot food is also pretty impressive.

Had dinner early after visiting the theatre for a matinee. Very disappointing and poor value for money. My fish was overcooked with poorly seasoned vegetables. The chicken salad consisted of a few slices of chicken on some leaves with grapes. Left hungry.

We had an evening meal which was lovely as was the service. The staff were very friendly. The full English breakfast was very substantial and worth the money. Sent you on your way well

Me and my husband visited the malvern restaurant on Sunday the 19th of August 2018 as we was away for a pre Birthday spa break for myself . The service overall was amazing soph in particular was very attentive and warm and friendly towards us both , the food was yummy with quick , fast service in between courses we enjoyed our visit and will definitely be back in the future :)

I might be slightly biased as I've been a member of the gym for about 7 or 8 years but never used the restaurant.I took the wife and MiL out for her birthday and was very pleasantly surprised. The menu was very good, food was excellent and well presented and the staff were all really friendly without being over the top. So full marks all round and we look forward to seeing you all again soon, but I must get to the gym to make space before our next visit

The food was lovely. I had corn fed chicken, potato fondant and pea puree. Followed by sticky toffee pudding. All beautifully presented and tasty. Could of done with a couple of extra carrots with the main as portion sizes were slightly on the smaller side. The restaurant could do with a bit more atmosphere but all in all a pleasant experience

I booked the Spa break for Husband's birthday. We had a lovely dinner in the restaurant and relaxing atmosphere. The piggy mixed grill dish which I ordered was very generous in meat could have done with a bit more vegetables but still very nice.The only annoying thing was a pesky fly!

The food and wine in this restaurant is excellent, the staff are very friendly, helpful and attentive. We had dinner, breakfast and a lunch on our stay and no complaints about any of them.

18th June went for meal at the Malvern as the food is usually good but think it is under new management. my wife's hunters chicken was inedible,and the poor chicken must have died of old age.My fish was very small and mushy peas cold and disgusting. also takes ages to get a drink as place is understaffed. will not eat there again.

Great service and lovely breakfast and evening meal. Service was great and nice choice in food. Easy to book .

Despite the Malvern Restaurant being located on an industrial estate the food is surprisingly good. I had breakfast, lunch and dinner whilst staying in the hotel and using the spa. The ingredients appeared fresh and of good quality in my lunch and dinner dishes and the food is well presented. Service is efficient and friendly. Although I am not used to eating such rich food when I stay at spas, the Malvern Hotel is a great venue for special occasions because the restaurant is so good.

Exceptional value for money 2 courses for £20 with a drink (glass of procecco, half of lager, 125ml of wine) or 3 courses for £25. Fantastic food and service. Cannot fault our evening there.

Comida agradable, el pescado bien cocinado con piel crujiente, sin embargo, la cama de "granos de color blanco", como el menú, era de hecho una cama de maíz dulce. . No es lo mismo! !

Cenamos aquí como parte de menú paquete media limitada especialmente para amantes de la carne no. Mientras el personal servicial atento y educado, el comedor en sí hace falta algo de ambiente.

Acabamos cenando aquí cuando el Premier Inn nos alojábamos en no pudieron darnos de cenar. Buena comida. Servicio amable. No demasiada variedad en cuanto a opciones de verduras. Las raciones eran un poco pequeñas. Aún así, pasamos un buen rato.

Good wholesome food and wine list. A little limited which indicates to me its all fresh . Herefordshire lamb a great choice. Cheese board original and good wide selection ( choose 5 from 11 on a menu )

Had lunch here today with friends. The service was amazing. The food nice but to order something vegan from the menu I had to have chips and houmous. I just don't understand why somewhere that promotes health and well being doesn't serve vegan food!Still, my companions really enjoyed their meals, and the chips and houmous were divine.

Always good food, reasonably priced. Free canapes to start which is a bonus when you can't decide whether to have a starter or not!

Booked a table here for the Wife`s birthday, For Main course I had a steak and my Wife had Duck, beautifully cooked and presented, starters and sweets were just as good and whilst not cheap food and wine is reasonably priced

Myself and my boyfriend stayed at The Malvern Spa for one night for his birthday. I was very pleased that dinner & breakfast was included, there was not very much of a variety for dinner, I ordered the duck with pineapple and sweet potato. I did not like the sauce used at all, I thought it was very bitter and did not go with the food very well. My partner had ordered the sunday roast and was happy to swap with me, he did not like the sauce either but managed to disguise the awful taste with apple sauce (which I do not like anyway). I think all of the dinners were very full on and very rich. Not many simples/bland meals or any simple alternatives.I was a bit disappointed that the drinks were not included with the dinner as part of the deal. The lady asked if we would like some water of which we said yes, normally water is free wherever you go and therefore, I was a bit disappointed that we had to pay for the water (after finding out it had been added to my bill and not told) despite it being malvern water. I did not mind paying for it as it wasn't very much but it would have been nice to have been told.Breakfast was scrumptious, a good variety of food and drinks. A bit disappointed that the cereal and juice you would have to pay for, as this type of stuff is normally included in the stay. I understand the extras such as pineapple, greek yogurt etc is a bit more expensive and nicer, maybe this should not have been with the cereal stuff etc. We weren't greeted when we walked into the breakfast room. I do feel that we were approached way too many times during dinner and breakfast, we were approached at least 4/5 times during dinner and the same during breakfast, which is a lot.

food was amazing hubby loved the chips on the lunch time with the club sandwich,Waiters very polite and friendly

Ate here while staying at hotel - evening meal - Resturant spotless well lit and plenty of rooms round tables which were also ample size not too small as in some restaurants we have previously been in and not too close together. We were shown promptly to our table and seated by the waitress who provided us with menus which she fully explained to us- drinks ordered and with not much wait. Another waiter Ollie came to take our food order - think he must have had a bad day I ordered fish and chips but I wanted the peas omitting as I do not eat them his reply was "it's a pea purée" stating the obvious there Ollie as it says on the menu - but still peas I asked if I could swap for another veg -reply was "you will have to pay". We also got told we would not want two portions of parsnips as they big portions well we actually did - but felt like we couldn't so ordered the veg. All the food was excellent hot tasty and well presented - evening meal was very good but breakfast the next day disappointing - menu choice poor and then when we got breakfast no beans or black pudding as on menu- no explanation provided or apology (Ollie again ) just bought out one piece of black pudding on a plate literally dumped on table "this is all we have " evening meal good breakfast poor lets face it - beans not fresh perishable product !! One last comment Ollie needs to remember where he is when talking to other staff - heard him talking to other member of staff where guests could hear - patronising the other staff member.

Ordered the salad as it sounded great and to be honest it looked great, had a hard boiled egg on top which I'm pretty sure isn't meant to be! Was tasteless too!!Also had a side of homemade chips which tasted of dirty oil! Shall not bother ordering either again, my friends had sandwiches and they assured me theres were fine.Also asked the waiter if this was how the egg was meant to be and he didn't have a clue what I was talking about and walked off due to the language barrier!! Come on u have the potential to be great!!!

Dinner was included in our 2 night spa weekend. Fish and scallops were cooked to perfection - not overcooked. GThe only complaint we had was that the rice was undercooked. Friendly staff, Nice selection of fish, meat and vegetarian options. Overall a very good experience. Breakfast was good too. Can recommend the coffee - strong without being bitter and always hot.

This restaurant is in the luxurious Malvern Spa Hotel, however, the restaurant is not up to standard. On both evenings we were there there seemed to be a problem with the potatoes, stale tasting and cold. The rump steak was good but needed some juices or gravy to moisten it, which was forthcoming when we asked for it but should have been there up front. The cheese I ordered was discoloured, probably the drier end of an aged block, and should have been trimmed. The restaurant let the place down and needs tuning up.

Good speedy service, with nice quality food. We were close to the end of service time, but the staff checked with the chef who was happy for us to still be served.

Good choice on menus and cooked to perfection, reasonable wine list although some bottles were a little overpriced

Enjoyed a fish and chip dinner on a two night stay over. Could have done without the background music both evening (Christmas) and breakfast. Found people in white robes and slippers (waiting for their Spa experiences) off putting.

We ate here while staying in the hotel. We booked a table which was ready for us when we came down. We got offered a drink quickly and had nibbles too! There was a nice range of vegetarian options on the menu for me and enough meat for my boyfriend. I would recommend the lasagna and thick cut chips. My only issue with the service is that they did not clear our plates until near the end which was slightly awkward as we had the nibbles, starters and mains, and slowed down towards the end of our meal, we waited a fair while for dessert/dessert menus. This said, we weren't in a rush so it wasn't the worst thing andthe manager in particular was extremely friendly and made a point of talking to us at the start of our meal

Stayed here with friends who had organised this stay as birthday treat for me . Friends visited the hotel and restaurant before to organise , requesting table to be decorated with balloons etc , when we were taken to table this had not been done .......Head waiter very polite but also overbearingly so throughout the meal we were asked repeatedly if everything was to our liking ......after a time this became most irritating..........best part of the meal was dessert .....doubt if we would return to dine

Excellent food. Excellent service. Great dining experience. Must be one of the best restaurants in the area.

Very good meal, staff were utterly charming and joined in with our light-hearted conversation, dessert was sublime!

Exelant food and very nice not to have the usual boring pasta or goats cheese choices!! Staff were brilliant and very friendly

Restaurant pricey drinks very expensive 2 drinks fourteen pounds a captive audience wouldn't eat or drink there again.

Biggest issue is the noise - tiled floor and a hen party made it almost unbearable - could barely hear yourself think - let alone hear your partner!!Service was slow(ish) pleasant enough - but one quite grumpyFood ok - but expected better from website and reviews - seemed slightly expensive too for what quite simple fayre.Prosecco served in wine glass - out of flutesGreat red wine from Lebanon - £30Had coffee in room due to noise!!

Although it wasn't the largest of menus, there was sufficient range to appeal to most people.I'm wheat intolerant, but the staff couldn't have been more helpful. They even got me gluten free bread whilst my partner had his roll at the beginning.The food was tasty and a lot of the ingredients were local, which we particularly liked.Would definitely recommend that you eat here.

We had an enjoyable dinner here but the food quality was not wonderful. Service was pleasant and friendly. Surprised to hear our wine being opened in the kitchen and not at the table!!

Four of us spent one night at the Malvern hotel for a spa break. We ate in the hotel restaurant on Sunday evening. The menu was fairly limited but this was not a problem as we each found starters, main courses and desserts that we liked. As we ordered several different dishes between the four of us, we sampled most of what was on offer. Without exception, the dishes were very well presented and extremely tasty - no one left anything! The pan-fried sea bream main course and creme brûlée dessert were excellent. We all agreed that the meal was first class and served by very friendly staff.

Small hotel restaurant with a reasonable menu for Spa guests and visitors Good value for money tasty food

We stayed for one night at the hotel and spa but it was the restaurant that made this stay so special. As a coeliac, eating out can be difficult as I require gluten free food. The chef Steve Rimmer and his team made me feel incredibly welcome, creating gluten free canapes just for me, Our food was wonderful at both dinner and breakfast - very good value for money. We ate rather too much probably negating any detox effect from the Spa - but frankly it was worth it!

The whole experience was fantastic. Yes it could be viewed as slightly expensive but the free bottle of wine helped offset this. the staff and the quality of food were brilliant, and they were quite happy to cater for me , a fussy eater!

Our dinner at The Malvern Restaurant was very good. The bill for two came to around £100 including a good bottle of wine at around £35. Highly recommend the pork loin and also the strawberry soufflé. I'd seen some negative reviews about service on here, but we found it quick and friendly.

Food is top notch. I had the Scallops followed by the Hake on a bed of samphire with mixed roasted vegetables. Totally recommend.

Poor value food, warm bottle of white wine, no drinks offered before meal, wrong dessert served. Chef offered to remove items for gluten-free diet but not replace with anything. Cramped seating and so noisy from other diners - actually could not wait to leave as my ears hurt. Went for Valentines Night and won't be returning.

Great menu, and amazing food. Myself and partner both had the pork belly to start and i have to admit it was probably the best pork belly I've tried, the sauces used complimented it beautifully. The mains were lovely too, the only minor criticism is the desert we had which included a sticky toffee pudding,mulled fruit, and cinnamon ice-cream could of done with a little bit of sauce for the pudding.

The staff were very attentive, sometimes a little slow with service but overall good. The food was excellent. I had the slow cooked angus beef and it just fell apart. Very tasty and good value for money.

The food was overpriced, the scallops were not very fresh and the lamb was overcooked. Not a disaster but not worth the money.

Food was well prepared and tasty. Prices quite high (Starters £6-£9 Mains £15-£19) but worth it overall. A little concerned as to how often they change the menu, with only 5 or 6 Starters and 5 or 6 Mains choices could become very limited fairly quickly.

Fine dining at less than fine dining prices. The desserts were a particular pleasure. Pleasant atmosphere and surroundings. Service was a little hit and miss, we weren't offered rolls until half way through our main course, but they were polite and enthusiastic.

Firstly this review is for the restaurant section only and doesn't involve the spa/hotel itself.Due to lack of time we ended up booking a table here while staying at the spa, first impression was that the restaurant was small and setup as more of a extra room, lacking much atmosphere or decoration at all. The best point is that the food was decent, steak was cooked well with a few interesting sides, and pork terrine was tasty. However the price wasn't really justified by the food. The main negative point was service, we were not asked if we wanted a drink and had to request this, different staff brought out each course, and staff seemed disinterested.Summary - For "fine dining" and this price point, there are other better options in the area and I wouldn't recommend here as a preferred choice.

This would have to be the worst spa experience I've ever had. Being Easter and very last minute decision to go I realised I had made a huge mistake coming. When I arrived after nearly 3 hours from London the site resembled an industrial site. I was greeted at reception by a young man who bluntly said I was too early to check in. I had to come in early before check in as the only treatment available for the entire 2 nights stay was 2 hours before check in. Note to self NEVER go to these places with only 1 treatment as you'll be bored to tears without getting outside... I wasn't shown around the spa and was given a map by the brain dead reception guy. Although I have to say all the reception staff bar this 1 man were very courteous. After waiting 2 hours after my treatment I was then taken to my room. Thinking I'm sure the room would make up for it but sad to say no.... I got to my room, opened the curtains to find my room has the direct view if the car park. Lovely!

Good locally sourced food cooked very well. Only criticism is the service can sometimes be a bit slow, but hey what the heck, the food is well worth waiting for!

We have just returned from a spa break (6 ladies) where we ate in the restaurant for dinner. We all thoroughly enjoyed our meals, the food was delicious and the service for both food and drinks was second to none. By request the waiting on staff presented a cake to one of our party at the end of the evening which made her night, and when we were still chatting late into the evening, our waitress led us through to the spa area to relax and chat more comfortably on the sofas.The only let down was that our girly evening was cut short by a group of blokes staying at the hotel who were far too drunk and imposed themselves upon us towards the end of the night so we all went to bed. Not the retaurants fault, but a downer none the less.We cant wait to return.

We arrived to an almost empty restaurant. It was all very quiet and could only hear the staff talking behind the door which led to their 'staff area' We had our food and drinks brought to us by different people each time. The only staff consistancy was the manager who you could hear coming from a mile off in her high heals. How impractical and if anything unsafe for working in a food enviroment? Dont get me wrong their was nothing wrong with the service it was just so impersonal and unspecial. The only saviour was the food. The food really was absolutley stunning! It saved our entire evening. They have a very talented chef in the kitchen.We just felt that it was such a shame that it was let down by the service, surroundings and atmosphere. Unfortunatley we wont be returning as their are restaurants in and around Malvern which provide the same quality of food just with a better atmosphere and friendly staff.

Very good food and service but location and atmosphere let it down.

I'd avoid it if you like any form of service. Shame really because the chef does such a good job.

I was staying as a spa guest and experienced some of the best food I have ever had. The fish was cooked to perfection. The attention to detail in the presentation was superb. The staff were all fantastic. Thankyou for a throughly enjoyable experience.

Had a wonderful meal with family. The food and service were excellent. Would recommend this highly. One slight criticism was that the place looked very sparce and felt cold - just needs the decor improving and made to feel more 'welcoming'.Everything else perfect !

We are members at the spa and have eaten there several times. The food is very light so after 3 courses you do not feel uncomfortably stuffed-it's almost guilt-free eating out if you are trying to be healthy. The only downside is that we can't go more often as then it would not seem a special meal out as there is a scarcity of good restaurants in the area. The food is well presented,looks lovely on the plate and the canapes and little extra courses are lovely. We have taken friends several times and have always enjoyed the meal and the service, the cost is about what we would expect for the quality and the reasonable mark-up on champagne makes a bottle not much more than the cost of wine so you can feel that you are spoiling yourself.