The Lounge at The Grosvenor Hotel in City of London, Westminster

Reservé el Clermont para el té de la tarde para celebrar el 60 cumpleaños de mi hermana en junio de 2024. La ubicación es muy conveniente, a la vuelta de la esquina de la estación de tren Victoria, y el vestíbulo del hotel y el salón de té están bellamente decorados. Sin embargo, teniendo en cuenta el precio del té de la tarde, £ 45 por cabeza con el cargo por servicio, nos quedamos extremadamente decepcionados de que nos sirvan media tarta de chocolate cada uno (ver foto) ! Lo que debería haber sentido como una experiencia lujosa se hizo sentir barato y costo - corte. Dudo que se debiera a la escasez de existencias, ya que nuestro té se reservó para una ranura temprana a las 12. 30 pm. Además, solo había otra mesa de invitados en ese momento. Y si se diera el caso de que la cocina se estuviera agotando, seguramente habría sido mejor sustituir la pequeña tarta por otro artículo en lugar de cortarla por la mitad. Aparte de eso, el resto del té era satisfactorio, pero los bollos eran muy pequeños y cuando pedimos más, nos dijeron que tendríamos que pagar otras 40 libras por un nuevo menú. Una vez más, no la sensación de lujo para una ocasión especial que esperábamos. El servidor estaba feliz de rellenar el té sin embargo. En resumen, la ubicación y la decoración bien valían la pena el precio, pero la experiencia del té no cumplió con el mismo alto estándar.

Afternoon Tea review - nicely served in a pretty space. We were there 3:00 Sunday afternoon, only 1 fresh item of all the tea treats. Very disappointing and expensive. Emma, the server was excellent and made great cappuccinos but the food was unsatisfactory - especially for the venue and the price!

Beautifully decorated room, comfortable chairs, and quiet music. Classy and easy going atmosphere. Mohammed and Gemma were wonderfully helpful in choosing teas to go with a vegetarian sandwiches and snack assortment. A very fancy display specific to their Wicked using dry ice and water to give off "smoke." Very friendly and let me stay as long as I liked while people watching through the large bay windows. Checked in regularly, but otherwise left me to enjoy myself and my tea. Bathroom within the Clermont is down stairs, but very spacious and clean.

Went for afternoon tea. The staff Mohammed, Gemma and Sam was so friendly and welcoming, amazing job all the time we was there asking us if we was okay needed anything else A*** service I would definitely recommend and I would definitely go back again.

Dette var noe jeg ønsket å prøve da jeg feiret min 30 års dag på hotellet og hadde lest om deres Afternoon te. Ble derfor skuffet av pris og hva vi fikk servert, helt ok sandwich, gode scones. Kakene som sto på toppen var ikke noe å rope hurra for, har ikke i mitt liv smakt så tørre kaker. De skal ha pluss for å kunne lage glutenfritt til min mann, men pris og hva som ble levert av service og mat sto ikke til forventningene, styr unna og bruk pengene på noe annet.

We booked our afternoon tea here as we were going to see the "Wicked" show afterwards. What a huge disappointment, four of us went 2 ordered the Wicked themed tea and two the traditional tea, i did ask for no mustard in my sandwich which they happily did. BUT... the bread on the sandwiches was so dry ( as though it had been frozen and then left out to thaw , or made very early and not covered ) i should point out that my "fresh sandwiches" with no mustard was also very dry and hard to eat, we did leave most of them. when Mohamed came to ask if all was ok my daughter did point this out to him but as we had already moved on asked him not to bring any more sandwiches ( not that he offered). the scones were very small and warm but very nice. Then the cakes they looked amazing the chocolate orange one was, but the wicked ones again were very dried out the cheesecake type one had that dried outside texture but the pastry base was damp underneath, the Ki lime ones base ( a biscuit i think) was soggy and felt wet at the bottom also, the Victoria sandwich was so dry it was inedible and by now my cup of coffee was long gone and no waiter around to ask for a drink. A total disappointment and for £160 a total waste of money this was paid for by my daughters for my 60th and i felt so sad that they were so let down.

We did not stay here but did come to the restaurant to celebrate my birthday. My husband ordered the fish and chips, and I ordered the chicken skewers, ribs and vegetable spring rolls that were listed as small plates for my main. We had red wine and a raspberry fruit soda that was very refreshing. The food was very good, and I loved the sauce that was on my chicken and ribs. I would recommend this restaurant.

Mohammed and Gemma were amazing!!! Incredible and kind service. We loved our tea experience here with our 2 kids (21 and 23 years old). Even my son (who can be a bit skeptical) loved the experience : )) Service was top notch!!

An Afternoon Tea as belated 60th birthday present for a freind was a bit diasppointing. The entrance, foyer and corridor leading to the Tea Lounge are gorgeous. The same can't be said however about the Tea Lounge itself. It is very faded and sad-looking, not helped by the fact that it was only my friend and I and another two peope in there. There were almost more staff than guests. Furthermore, the large bay of the window we were seated at was not in the cleanest condition. The food was presented on a three-tier serving dish and the various contents described to us. The sandwiches had obviously been kept pre-made in the fridge so were very cold - a pet hate of mine. I have to say that the fillings were also very uninspiring. The scones and jam were nice. We got a mini-pot of jam each, but different flavours, we didn't realise until we had finished them or else we would have shared half of each. Only one small amount of clotted cream between us though. The mini Victoria Sponge was a bit drab also. I suppose that for £40.00 at a hotel like The Clermont is quite a low price, but I was still very disappointed. On a positive note however, when I made the booking I was asked if the afternoon was for a special occasion and I mentioned the "Milestone Birthday". Towards the middle of our tea, three of the staff came over with a mini-cheesecake with a lit candle singing Happy Birthday - that was absolutely lovely!

The afternoon tea is pretty good value at £35 for central London. The tea lounge itself is a very pretty room, with luxury feeling chairs and crockery. We went on a Saturday afternoon and it was surprisingly unbusy which was a pleasant surprise given its proximity to Victoria station, and the acoustics of the room are good with high ceilings but the noise of other tables doesn't carry so there is a very peaceful atmosphere. Service is good with attentive and kind wait staff. However, we did have some issues regarding the food, the tea itself was nice however one pot came with cold water and wasn't checked by the staff so had to be exchanged, and the coffees also came cold so had to be changed. This was due to a broken tap so sympathy to the staff I think this was a one off, but not great that they didn't check it before serving. The sandwiches were mixed, generally good tasting although the cucumber ones the bread was so wet it was baad. The salmon and egg were pretty good, the ham tasted a bit cheap. The scones were good, with a solid amount of cream given, and I enjoyed all the cakes. Overall fair experience for a relaxed afternoon tea but nothing special.

I treated my teenage daughter to afternoon tea before a trip to the theatre to see Hamilton. Price was extortionate for nothing special. I really should have complained but sometimes you just don't want to put the dampners on your day. Staff were lovely, venue exquisite but the actual food was nothing more than I could have rustled up from the contents of my average fridge / cupboard. What did annoy me was when the waiter brought the bill and deliberately didn't put it in front of me but held it up, so that I could not see that a 12.5% service charge had been added. I know I know I should have said something !! Darn You live and learn.... you learn that there are scammers everywhere, especially in "high" places ! Next time I will stick to J D Wetherspoons!

We attended the Wicked Afternoon Tea at 12:30pm today. My mum tried to call multiple times the day before as we had some dietary requirements, however was unable to get through. We were served at 12:40pm. We asked the server if we could have our sandwiches without butter and one set with just ham. They told us this could take a little longer, which we understood. It got to about 1:30pm and we had still not been served our food, my mum politely asked the server how long roughly this would take, as we were due at the theatre at 2:30pm. She said that our food would take longer due to my mum not liking cream and butter, and myself only eating salmon (this was actually due allergies). She said the sandwiches were pre made so they took longer, which we understood. We did not get served with our food until 1:40pm (we only had the table for 90 minutes). We had to quickly eat our food, we we're served all salmon (I do not eat fish) and no egg mayonaise or coronation chicken. We got to the point where we thought we were an inconvenience so did not ask for this to be taken back. We then asked for the bill and gratuity was added automatically, if we were asked we would not had paid this. But we didn't want to make anymore inconvenience as we needed to get to the theatre.

Booked this afternoon tea due to the Wicked theme, as we were seeing the show later that day. Sadly, it wasn’t ‘wicked’ at all but really disappointing. This is at the cheaper end of London’s tea offerings so I’ve tried not to compare to previous experiences at a higher price point, but it’s fair to say the basics of food preparation are missing. It was clear many items had been previously frozen as they had a slightly soggy texture, including the base of the cheesecake. The salmon sandwiches were served with stale bread and so we asked for those to be redone but the staff tried to tell me it was meant to be that way! I have tried many many different types of bread and this was simply nasty, dry and stale. It was replaced and with a completely different bread, which we noticed was what everyone had. The other sandwiches lacked flavour, watery ham and no sign of mustard and very bland egg mayo. Had the Afternoon Tea Mixer cocktail and it was flavourless - very disappointing. At this price, I expected no refills of food but not of tea either was really rather tight! On the plus side, the setting and service were good and the scones were really quite lovely. This is a no from me.. such a shame as some food basics would really make this a decent tea.

Went for afternoon tea and so disappointed. The bread on the sandwiches were stale and totally tasteless and the cakes were so disappointing too. They were most certainly not made at the hotel. I would strongly nit recommend this hotel.

Booked a London birthday tea for our teen daughter while traveling - could not have been more lovely or welcoming. Skip the more touristy alternatives and book a lovely relaxed afternoon tea

Had a lovely lunch with my friends. We all ordered the same thing fish and chips - and thoroughly enjoyed it. Great portion size and it tasted good. The staff were very accommodating, friendly and warm. The decor was nice. I highly recommend the Clermon Restaurant and Bar - and what was great was that it was just around the corner from Victoria Rail station.

This is the second time I have eaten in the hotel's restaurant. My dinner companion and I both chose three courses from the pre-theatre menu. We very much enjoyed the tasty, flavourful food and the deliciously smooth house red - all for £24.50! The hotel is lovely with lots of art nouveau decoration and a relaxed and welcoming ambience. The restaurant is a good size and has a cosy and friendly atmosphere. Our table service was attentive, friendly and professional; we were very well looked after. We have agreed that the next time we meet up we should book the Amba Grosvenor Arms. My friend, who arrived at Victoria Station, was able to access the hotel through the station concourse and did not need to go outside (where it was raining heavily!)

My husband booked afternoon tea in the tea lounge at the Amba Hotel for my birthday treat. The staff were very attentive and the food was lovely. It was very dainty but very filling. We had several fresh pots of tea which was great. There was no rush so we were able to relax and really enjoy the experience. It made me feel quite special. We will definitely be back again on our next trip to London.

Booked tea for my mother's birthday at the Grosvenor at London victoria. I had been there on another x2 occations so knew what to expect! Unfortunately the room had been decorated it had been painted so dark blue and the room had been received arranged and sofas removed. It resembled more of an office break out area with people having meetings with laptops, the magic had gone. The food was now average the sandwiches were nice not offered any seconds. The scones were heavy and doughy and undercooked. The desserts not really that good. The cherries on the chocolate cake were gone off. The cheesecake had gone soggy the pannacotta in the bottle was too thick to suck through the straw & noises were unavoidable. The little meringue was soft. Tea choices were minimal breakfast or earle grey and fruit teas. Charged £12 service charge when the waiters could not even speak English overall mark 4 out of 10 won't be going again. Shame as the foyer is beautiful. Wish I had complained on the day so that I could have paid less

It was by viewing the website that I choose this restaurant (The Grosvenor Arms) however the first impression was nothing short of not what we expected. The service was very poor they had run out of all drafts beer & lagers! We ordered what we thought was the best option (sausage & mash, Burger & the fish & chips) non of our group finished any of the food so we paid and left early. Deeply deeply disappointed

Seemed to be a lot of wait staff in training when we visited. Pre theatre menu has good options but slow service meant we were rushed at the end

This was our first visit to the Grosvenor Arms but it won't be our last. We arrived earlier than expected for our table so we took ourselves off to the Hotel bar. Wow, that was really great! Drinks menu brought to us and ordered drinks followed. We just sat there and it was all brought to us. When we went to the restaurant we were attended to most diligently by the staff. They were professional, helpful and efficient. The food offering was different from the norm - I had mushroom and celeriac pie - and tasty and the wine was delicious! My husband had the menu deal which included a glass of house wine, whilst my friend and I chose from the A La Carte. After finishing our meal we took ourselves back to the hotel bar and had another round of drinks which lasted us till closing time. All in all a delightful and enjoyable experience which we will repeat next time we are in the neighbourhood. We might even stay at the hotel rather than our usual hostelry,

It was a case of finding somewhere that could fit a group before Christmas, but the food was very bland, and the bill so high considering. The service was good, and I reckon we added to the noise, but yes it just felt a bit 'meh'

Great place to meet up with friends and very convenient location

Our arrival was less than desired. The wait staff informed us they had no reservation under our name. Despite making one through Open Table 6 hours prior to arrival. The service was sub par we constantly had to ask for attention to fix issues or get more water. The food was not the best and was over priced for the quality.

I loved the lounge here !! Great Irish coffee and snacks . The service is attentive and inviting . Please go here when you stay here .

A very pleasant way to break the day with High Tea at The Grosvenor. Tea and scones or Champagne!! Spoil yourself!

Went for afternoon tea that was included in a Buckingham Palace Trip Tour. Staff were lovely and the hotel is beautiful. BUT the afternoon tea was extremely disappointing, sandwiches were basic and tasteless. The scones and cakes were dry with again little flavour. I have eaten better afternoon teas at much cheaper places.

I loved all of the different levels of tea service to choose from at the Grosvenor Hotel. We chose the express tea service. It was so easy since we were staying there already. I was even able to find a coupon from the hotel for 25% off.

Just mediocre food and lackadaisical service

Was so very disappointed with afternoon tea at what I thought would be a lovely hotel. Booked for a friends special birthday after visiting Buckingham palace. Was made to feel like a second rate citizen was led past a lovely light room with windows and colourful furnishings to a dark back room made to look like a canteen with so many tables it looked liked they were expecting a coach load of people to arrive, which if they had would have been very cramped. Some of the sandwiches were going hard along with one of the two cakes you were offered. I felt so embarrassed to have booked this. The staff were friendly and helpful. So my recommendation is to spend your money elsewhere There are plenty of lovely places to have afternoon tea don’t waste your money here.

Very poor 1st pot of tea cold, scones were the smallest blandest and hardest I’ve eaten! Cakes were dry, butter runny. This place has no class, would not recommend the Grosvenor for afternoon tea, even had TV playing sky news!

My friend & I visited London as part of my 50th birthday celebrations which were rounded off by what was meant to be a memorable afternoon tea at The Grosvenor Hotel. All of which was purchased as part of a package after visiting Buckingham Palace with Golden Tours.We arrived in the Grosvenor foyer and were quickly ushered down a dark hallway to The Brassiere which was a rather grey, uninspiring & windowless room crammed to the maximum capacity of metal & melamine bistro style table & chairs - all laid ready for service in a minimalist style.We sat down at our table both wondering where the missing grandeur & comfort we were expecting could be found! Perhaps when high tea was served we would be figuratively 'transported' from our dreary surroundings...Our waitress appeared and prior to high tea being served we ordered some reviving cups of coffee & some iced water - the coffee arrived almost as cold as the water!When our nice enough waitress brought a fresh pot of piping hot English Breakfast tea & placed the much anticipated cake stand filled with high tea goodies on our table we were at first glance pleased enough... until the very 1st mouthfuls were taken! Oh dear was a disappointment - the sandwiches were dry & beginning to curl at the edges & contained barely any fillings, the scones were unremarkable in taste and were served with a horrid blackcurrant compote & butter. Butter! Not clotted cream. The remaining 2 cakes were indescribable hard round balls with bright red icing & a mini multi layered cake which actually was quite edible.All I can think is that foreign tourists are duped into thinking this abomination is actual high tea - it most certainly is not and had I not already pre-paid I would have not been happy to settle my bill. We left feeling cheated.

Nice staff , great location and surroundings. Went for lunch and drinks, great price for the location. Will definitely visit again

Hemos disfrutado el té de la tarde aquí antes; ¡De nuevo la presentación es novedosa e intrigante! Deliciosas golosinas: los bollos de remolacha son un magnífico rojo rubí pero en realidad tienen un sabor "simple", ¡lo cual es excelente! ! El cuerno de pollo de la coronación es divino; La fruta de la pasión y la "bebida" de panna cotta son extremadamente sabrosas. . . El ponge de Victoria y la manzana donut algo secos; El merengue se derritió en la boca! ! Advertencia: pedimos emparedados adicionales (lo hemos hecho en numerosas ocasiones en otros lugares y pensamos que habíamos terminado aquí) y nos sorprendió verlo como un extra en la factura. . . Necesito preguntar primero en el futuro! ! Asientos muy cómodos; Encantador de ver a la gente!

Selected The Grosvenor Arms as an ideal lunch venue at which to meet a friend prior to visiting the RHS Chelsea Flower Show. This worked very well for us with a shuttle bus to the event leaving from the front of the hotel. We were also pleased with the location in general. The dining room was civilised, the food pleasant and the service from our waiter first class - helpful and attentive but not intrusive. We would certainly return.

Just re-opened as the soak lounge, they served coffee which is good, but not recommend for food, to expansive for what it is. An extra chips looks like 1 potatoes cut, and charged 5£ each, or 3£ together with a dish.Eating and drinks for 2 60£ light meal.

After being so highly recommended and taking a long time to find the hotel via Google maps, we had a most disappointing afternoon cream tea, i.e. poor service, seemingly old dried out scones, not very flavorful clotted cream, and blueberry jam, instead of the strawberry indicated on the menu. The tea was weak and barely warm. I really wished we had availed ourselves of somewhere else.

Como los salones del hotel van, cumple su función. Pero como un lugar para reunirse con amigos que vienen de Gatwick, cargados de equipaje, tenga en cuenta que hoy en día no hay porteros que los ayuden a subir los escalones.

Pre-theatre meal, they don’t cater for this but had a main and a drink before we had to leave. Will give the restaurant a try again soon when we have more time.

This was such a cool lounge to go to before crashing for the night. Great view on one side looking down onto the Victoria Station. Very comfortable chairs and different cocktails. Looked forward to it every night

Este fue un buen lugar para el té de la tarde, aunque carecía del ambiente de los hoteles más famosos, el salón era una habitación tranquila con una decoración agradable, el personal era atento y había una buena variedad de comida y té, además de una copa de Prosecco.

Gorgeous food! Brilliant service!

Great spot to have a drink or enjoy pre-theater dining. Menu had decent selection - nothing ultra foodie but something for everyone. We each had the 28 day aged rib eye, and it was so delicious! Wait staff and service were excellent.

Water only comes in big bottles so if you want still and sparkling you have to order two large bottles for two people. I was going to order the shepherds pie but was told that it takes 25 minutes which I feel they should advertise, may have sped up our ordering, as we chatted for a while first. I had the Cesar salad in the end which was nice and my colleague had the fish and chips which looks very good, not too oily, decent size portions Photos of the place make it look nicer than it actually it, it’s more of a cafe type then restaurant but, it’s good value and the food was good

I would definitely recommend this place for afternoon tea. The staff as super nice and helpful. We had the tea with free flowing prosecco, definitely worth the price. The room looks nice and comfortable. The food was good.

Had a wonderful Afternoon Tea with my Sister in Law to celebrate her birthday this month month. We had an offer with free flowing champagne. It was a wonderful afternoon, the food was delicious, the champagne was sparkling and the service was excellent. Our waitress was Georgia and I can’t praise her highly enough. She was polite, friendly and very helpful, nothing was too much trouble for her. A real credit to The Lounge. Would highly recommend the afternoon tea for a little touch of luxury.

Came here for a work meeting and staff member acted very poorly. Very snobbish and acted rather judgementally.

Service from staff was brilliant but the afternoon tea lacked substance, for the price I'd expect more than a few bytes from the finger sandwich selection. Portion was definitely not worth the the price. Service and location were very good.

Afternoon tea is a favourite of mine and the Grovesnor did not disappoint. A good choice of tea and delicious sandwiches, scones and cakes, Unusual jams added a special touch to the cream scones. The piece de resistance was the delicious slice of cake given to each guest to take home. Will certainly return if ever in London again.

Well we were given this tea as a sorry for ALL the upsets.

Wonderfully British. Clean neat tidy. Only slightly disappointed (not their fault) the weather was quite warm and although typically it would cozy warm on a wet winters day it was a little oppressive while we were there. Staff did their best to accommodate all that were there. Rooms very neat and tidy. Slight issue with 'TV' but sorted and compensated to our satisfaction.

We had high tea here and it was wonderful. Not only did we have good food and tea there was also a deal of 2 hours of unlimited Prosecco. It was such a nice relaxing afternoon after walking around town. I would highly recommend.

Every morning we has breakfast in the hotel before our day. We stayed two days. It was really clean and good food the staff was really nice.

Llegamos, cuando estábamos sentados, nos tomó unos 10 minutos para que alguien nos reconociera. Entonces simplemente nos ofrecieron "té o café", y cuando pedimos té, ¿obtuvimos la respuesta de "desayuno, té, inglés? ". Cuando vaya al "té" de la tarde, espera una selección de té y un menú de té.

Came to celebrate family occasion with a large party. Service was excellent. Very friendly. The restaurant-dubbed Grosvenor Arms-a lovely place so convenient to Victoria. However the tea was slightly disappointing. There was plenty, but the whole meal scones were on the hard side. Also tea was served by you putting teabags into the hot water served by waitress from flasks. I’d so much have preferred a pot. Also the range of teas on offer was limited too.

We had an afternoon tea purchased via groupon so at a very affordable price. Could not fault the service- Ana really looked after us and so did other members of the waiting staff. The food was lovely too. The only gripe I have is that you cannot take leftover food away which therefore goes to waste. Other than that, a delightful experience!

Arrived after visiting Buckingham palace Went to table waited a while for tea and food while we eating our the was a meeting going on in the restaurant which I cannot understand why it was in the restaurant it got very loud and could not enjoy the afternoon.we was not asked if needed anything else so we went disappointed. Food was ok but nothing else.

We went on a lovely tour of Buckingham Palace and it included afternoon tea at this hotel. Service in the lobby was poor staff couldn’t stop talking to each other long enough to direct us to the correct place . Service in the lounge was adequate however the food with the tea was awful. Hard biscuits , stale and sloppy sandwiches. Smoked salmon was tough. One of the cakes was so hard you couldn’t cut it. I did let the management know and his response was “ I will tell the chef . No apologies and no compensation. I wonder what the Queen would think?

My son booked and accompanied me to the hotel as a treat for my birthday today. All the staff were lovely, very polite and pleasant. We were shown to the rear area of the lounge/ dining area and Seated at a table for two. The room was very dull and I wiped the dust from the ledge next to us. We were served immediately with tea, but waited almost 20 minutes for our food to arrive. The sandwiches were fine, the scones lovely but the cake selection all tasted the same, just different colours. We had to attract a waiter to request more tea as the first pot only was 1.5 cups each.

We did not stay at the hotel but had booked champagne afternoon tea for two as a birthday treat. We were shown to our table when we arrived without any wait, and had Louis Roederer champagne poured at the table. We were offered a choice of different teas, and then brought a traditional cake stand loaded with a selection of sandwiches, scones and mini desserts. They were all fresh and delicious, and we were able to finish everything .....just! We were offered a second pot of tea without having to ask. A very nice experience and very convenient as an ‘add on’ to a visit to Buckingham Palace and the royal mews. Worth looking to see if you can find a discount voucher eg Groupon , or a ticket offer that includes afternoon tea, as otherwise it’s quite expensive.

Lovely hotel, good location, excellent attentive service.

Good afternoon tea. We sat in the lounge in the hotel, very pleasant. Staff were very nice but only rated 4 stars as although we were booked at 12 noon the afternoon tea had obviously been sitting around for a while before being served and as a result a few of the sandwiches were starting to dry and some of the pastries looked less than their best.

I went with my mum for afternoon tea on my birthday and have to say it was memorable but for all the wrong reasons.

Yo tenía el té de la tarde con mi amigo @ 5:00 pm el domingo y quedé decepcionado por la falta de atención a los clientes. Nos llevaron a nuestra mesa un señor señalando su dedo para seguirlo. Seguido por tener que buscar a alguien para pedir más té que no tienen su propio recipiente. Usted no debería tener que pedir que deberían revisar con usted. Con 4 bollos y pasteles en la pantalla una cucharada de crema y luego tuvimos que pedir más crema! Nadie preguntó fue todo bien. Una vez que habíamos terminado nos dejó sin un solo miembro del personal diciendo gracias o adios. Esto no es lo que cabe esperar de este hotel y espero que este comentario llega el gerente. No fue una gran experiencia.

Un grupo de nosotros fuimos para el té de la tarde como parte de un viaje organizado al Palacio de Buckingham. Fue el peor té de la tarde y la experiencia del cliente que he tenido. El director de servicio al cliente era increíblemente grosero y arrogante afirmando que desconocían que estábamos llegando. Había un autobús de dos pisos lleno de clientes esperando para tomar el té de la tarde. Nuestra reserva fue hecha en abril.

Un grupo de nosotros reservamos con una compañía en Londres para una excursión al palacio de Buckingham Palace con el té de la tarde en el Hotel Grosvenor en Buckingham Palace Road Victoria. Todo estaba muy mal administrado y decepcionante, ya terminamos de tener tan sólo un corto tiempo en el palacio. Nos sacamos el máximo partido y no disfrutar el poco tiempo que estuvimos allí. Fuimos andando hasta el hotel, pero al llegar descubrió que la empresa no había hecho reservas para cualquiera de los grupos, así que no esperábamos. Sin embargo, después de una corta espera nos sentamos y el personal hizo lo mejor para cuidar de nosotros. Creo que en general había alrededor de 60 personas. Nuestro grupo era 7. El té de la tarde fue excelente. Como era la copa de Prosecco. Una gran enhorabuena para todo el personal en el restaurante y le doy las gracias por su enorme esfuerzo.

I purchased a voucher on Groupon for afternoon tea for two and a glass of champagne for my friends birthday present. We attended the Grosvenor hotel yesterday at 3.30pm and I was incredibly disappointed from start to finish. I have never written an email or complaint before but feel it necessary on this occasion.

We thoroughly enjoyed our afternoon tea with champagne. The best bits were the fruit scones and clotted cream and the champagne. The sandwiches and cakes were fresh but not particularly special. The service was really good and the table by the window nice. A lovely experience.

Went for afternoon tea at the hotel for a birthday celebration. The waiting staff were very attentive. The afternoon tea was average. The scones were yum, however the sandwiches tasted a little stale and the brownies dry and bitter. If you want a “special” experience then this isn’t it. If you want tea and sandwiches and some cake in a nice setting then give it a go.

Excellent customer service (Ana) polite & friendly and very welcoming. Quality of the sandwiches were below average...stale! To replenish an extra £4. Scones were delicious and by far the best part of the afternoon tea. Overall OK nothing special. Beautiful venue. Very spacious.

Llevé a mi madre y mis abuelos para el té de la tarde la semana pasada. En morder un sandwich de queso crema y pepino, probado, y olía demasiado. Mi poco en un sándwich de jamón, el abuelo, que era también. En tercer lugar, mi madre en una carne poco uno. Me dijo que un miembro del personal esperando que se disculpó y nos dio una coca cola Light y de la cerveza en la casa. Tuvimos que irnos muy poco después de tomar el tren (Grandad tiene movilidad restringida. Me enviaron un correo electrónico), que quedaron sin respuesta, así que llamó al día siguiente y me aseguraron que un gerente se pondría en contacto conmigo, que no lo hicieron. Entonces me llamó esta mañana y estaba de vuelta de nuevo aseguró que un gerente se pondría en contacto conmigo hoy - este tiene agan no ocurrió. Mis abuelos ancianos amor viniendo a la Grosvenor para el té de la tarde, ya que no hay mucho caminar una vez, saliendo de la estación. Decir que estoy enormemente decepcionado es insuficiente.

Extremely disappointing to have a booking for dinner accepted, travel across town and then be told that the kitchen is closed and food is not being served.

Beautiful elegant old hotel. Perfect central location. Out the front door is the entrance to Victoria Station. It is also within walking distance of the Buckingham castle and many major sites.

My mother and I went there for an afternoon tea treat, but we had difficulty getting any attention from the staff even when service was slow, items were missed off our order and were unavailable. Disappointing for what you expect from such a reputable hotel. What we did receive was tasty though

When we arrived we stood waiting to be seated , but no one acknowledged us so eventually I went to the bar and asked - there was no table reserved for us , despite making the booking. Thankfully there was a table free so we were seated and served in good time for our pre theatre dinner. After this bad start, the food was good and served quickly with good value for money.

Lounge ouvert à 17h proposant de la nourriture sucrée et salée de qualité accompagnée de vins tout à fait corrects.

We booked afternoon tea through Groupon with two other friends and were really looking forward to it. Overall, we were a little disappointed with the quality of some of the food. The teas were ordered were very good, as were the cakes. The scones were reasonably tasty if a little on the small side. The biggest letdown was the sandwiches. The bread was really quite dry and the fillings uninspired and bland. This was a pity as the hotel itself was impressive with a lovely foyer and lounge.

If you looked at this picture you would think this is a great place to eat. Well, this just proves that appearance can be very misleading. It’s by far one of the worst places Ive had smoked salmon and the scrambeld eggs were so dry and artificial.

Después de revisar los comentarios, pensé que el Grosvenor sería un lugar encantador para tomar el té de la tarde. Parecía fantástico y una magnífica ubicación junto a la estación.

Its good for breakfast and brunch. Its not special but fine. Ideal to have breakfast and go to work.

I needed somewhere near Victoria to meet my sister & her children. Thought the food would be suitable for them & some of the reviews were good. They were very happy with their burgers, but the service was dreadful. I'd booked a table as we were on a bit of a deadline, no one greeted us as we entered the room, after waiting for a few minutes (in a fairly empty restaurant, maybe 4 other customers), I had to approach a waitress. She pointed at a table we could have, no reservation card and we weren't shown to the table. I asked for salt, this didn't arrive so I had to go and get it, I asked another waiter for an extra portion of fries, he didn't understand me. At all. Needless to say, even though I asked a third member of staff, we never got them. At £20 a head (with no alcohol, starters or pudding) and service included, I was deeply unimpressed.

Pleasant place to have lunch, although dining room was a little chilly. Dining room nice enough but no windows so would probably choose the other room with the bar next time. Food good, although a little pricey for a salad and salmon steak. Good place to meet in London as it's right by Victoria Station.

Fuimos para el desayuno y tuvimos la suerte de ser servido muy rápidamente, pero como la sala se llenaba aún había sólo una persona que sirve una sala de alrededor de 40 personas. La camarera joven hizo lo posible y permaneció en calma, pero pronto había un gran número de clientes que quieran tomar irritante su atención para pedir o pagar. Además, la habitación estaba muy fría, estaba en un día frío, el 9 de febrero. Le doy a este lugar en el futuro. Si el hotel no se molestó en emplear personal suficiente o proporcionar calefacción suficiente no merecen ningún cliente.

The food was delicious. Ambience OK, not suitable for a romantic date, but fine if meeting someone at Victoria Station for a meal.

Adjacent to Victoria Railway Station, this classic hotel lounge is a peaceful oasis for a range of light meals and alcoholic or non-alcoholic drinks. Service is friendly and usually reasonably prompt, but sometimes slower at peak periods.

We enjoyed afternoon tea, along with a special for bottomless champagne. Have had afternoon tea in 10+ London hotels over...

Fuimos al parque habitación para tomar el té de la tarde. Pobre de la comida regular y mal servicio. Sugiero a todo el personal se caen. Yo no podrá venir aquí de nuevo.

Gran salón clásico situado en un hotel clásico británico donde podrá disfrutar de un té por la tarde, bebidas británica clásica, algo de tener un pequeño bocado. El personal es simpático, a veces parecen ser un poco cortos, porque puede tomar un tiempo antes de...

Aristocratic atmosphere, very friendly staff with special treatment to each guest. My food was delayed for 30 min and staff...

Came here as a table of 5 for dinner.

I took my mother to the Grosvenor Hotel for Afternoon Tea as part of a birthday treat. We arrived on time for our booking, and were greeted by a member of staff who asked us if we had any food allergies, but did not take our choices for tea. Ten minutes later another waiter asked us again about food allergies, and this time we were able to ask for tea and glasses of tap water as well.

Fuimos para el té de la tarde de ayer por la tarde como parte de la visita del palacio de Buckingham, desde días Red Letter. El personal era muy atento y encantador entorno. El único inconveniente para mí fue que me preguntaron si teníamos alguna alergia, no, pero no soportar el sabor de cualquier frutos secos. Camarera trajo el té de la tarde, pasé por la comida cuando ella llegó a la placa superior de pasteles dijo a mi pareja que tenía la tarta de chocolate que estaba cubierto con nueces y la tarta pastelería mini que también fue rematado con nueces. Entonces ella me dijo que yo tenía la palma de coco y macarrón. Biscuit de coco hmmmm no que no se enloquece. Expliqué que no puedo comer el coco y no como macarrones. Dijo que era todo lo que tenía.

Very nice afternoon tea today, sandwiches, scones with cream and chocolate brownie, unfortunately service not good! I had to ask for a plate, then a napkin, and cutlery. Had to ask for a refill of tea. Expected better.

En conjunto nos quedamos muy decepcionados con la serie de acontecimientos que tuvieron lugar, dado que este era reservado y el hotel sabía de antemano cómo muchas personas esperaban en el día.

Old type hotel. Tea was in a lounge area, no table cloths, good selection of finger sandwiches, cakes and scones. Would have liked some cream for the scones and jam rather than preserve. The Earl Grey tea was replenished and served with milk which we did not need! Don't know the cost as it was a birthday gift.

Went here for afternoon tea with my wife and friends. Terrible. Rated 2/10. Stale sandwiches, jams in jars, poor service. Complained about the stale sandwiches (which had too much butter for my liking) and was told he'd tell the chef. No apology. Wont be going back

We visited London with friends and found the executive lounge in our hotel an excellent place to meet and chat in the afternoon after a busy day. They serve nice canapés, snacks, wine & beer. Andreesa was there each day and did everything to make our time enjoyable. The best service ever!

My friend and I visited for afternoon tea as part of a package which included a tour of Buckingham Palace. My first impression was good as the inside of the hotel is stunning but I soon realised the experience wasn't going to be amazing. A metal pot of water was put on our table which we assumed was to top up a pot of tea that would soon be arriving. It didn't arrive so we asked a waitress who pointed rudely to a pot of tea bags (in packets) which we had to use to make the tea in our teacup. By the end of the meal our table was littered with used teabags and tea bag wrappers. We had to ask for more hot water as it went cold so quickly. The food was pleasant enough although, as with most afternoon teas, there were not enough sandwiches and too many cakes. The savoury selection consisted of three finger sandwiches each (cucumber, ham and salmon) and a small savoury scone. The sweet selection was nice but included a mousse type dessert in a glass for which we had no spoons (and no one to ask) so we had to use our tea spoons which were too big to fit in the bottom of the glass! No one approached us to ask if everything was ok or if we needed anything else and we felt as if we had been forgotten about. Have had much better afternoon tea elsewhere

We were given a Groupon voucher for our afternoon tea by our daughter. Bit expensive if you had to pay full price - 29 pounds each. But enjoyable experience in nice lounge area.