The Lounge and Bar at Marwell Hotel in Winchester - Phone Number, Reservations, Reviews

This hotel has a captive audience next to the zoo and near peppa pig world. It seems because of this, it just doesn’t try. The restaurant is filthy, the chairs and tables are stained and marked. The menu options looked ok. Burger; husband said worst he’s had in 5 years Pizza; cheese and Tom dumped on a ready made stale base Fish and chips; sent back as had a dead fly in it! Witnessed 4 meals being sent back including my own. The boys serving were friendly but helpless. Don’t bother

Went for evening meal , no staff so bar food only. Great. Small choice so went with fish and chips. While waiting noticed one couple gave up waiting for the chips to arrive for their children's pizza and the couple in front of us had the wrong meals bought 3 times, quite something given their were only 7 choices on the menu. Breakfast was equally chaotic , bacon that you couldn't cut with a knife and sausages that were cremated. Came here 10 years ago and it was bad then, didnt think it could get worse but surprise! It can. Just because you do a half price 2 night stay doesnt mean you should get half the service! Staff are lovely and friendly but look shell shocked all the time you are speaking to them. They are all very young and no sign of a guiding hand anywhere. Shame, hotel could make a fortune if run correctly

We had the hot BLT sandwich and cheesy chips. The sandwich was great, full of tasty bacon and fresh crisp lettuce. This was a fab lunch spot. The staff were very friendly and attentive and the restaurant was clean with a nice calm atmosphere.

What can I say … The afternoon tea food was really very good and consisted of really fresh sandwiches, lovely warm scones, with jam and cream and fresh although uninteresting and rather bland pieces of cake! The young man who served us was very polite and friendly! The hotel restaurant itself was a disgrace, in fact it was disgusting . The carpet was full of stains, the radiators were dirty, the floor had bits of food on it where we were sitting and our table was so sticky that the saucers and tea plates were stuck! We were the only people sat in the restaurant, we having afternoon tea so …being busy could not be an excuse!!! The afternoon tea was a gift! such a shame that I feel the need to alert people to consider visiting this hotel prior to booking the restaurant if you want a clean venue

We love this restaurant, the atmosphere is friendly and relaxed, the staff are attentive And the food is excellent. We went last night for my birthday and all thoroughly enjoyed our meals. The chicken breast was super tender and so tasty, hubby and daughter had the trout which they loved. Son in law had the burger which he enjoyed too. Compliments to the chef! We will be back

Very disappointed. Bought as a birthday gift for afternoon tea fans, they were quite shocked at what was offered, it looked like as they were the only two booked in someone had stopped at GREGS. More like a builders lunch than a posh treat

We were staying at the hotel and were short on time so had to eat here but wish we hadn’t! The service, the food and the value for money were all bad enough for me to bother to write a review 4 months later! Firstly, I should say that the restaurant wasn’t busy but our drinks were forgotten and were brought after our mains arrived after we asked for them again. The gentleman who took our order didn’t write anything down and got the wine wrong and didn’t seem at all apologetic. The food is massively over priced, the £15 veggie burger was laughable and the £7 kids pasta was basically tinned tomatoes on fusilli. I feel like they’re trying be something they’re not and charge according to their aspirations. The following day’s breakfast was ok but we had to wait 25 minutes for the breakfast tray to reach us and serve us, tea, coffee and cereal.

The food here was exemplary and tasty. The food is cooked by the same chef that cooks for the restaurant and so you know it's going to be excellent and for a more reasonable price too. I would recomend eating here.

Choices are limited if you like nuts you are in for a treat , no food to be guaranteed without traces of nuts , had to wait to be seated as they were laying up for breakfast.

We had a wonderful evening meal here on Friday night. The restaurant was clean and inviting. Staff were awesome and we felt very well looked after. Food was excellently presented and delicious! The service was very good indeed. The two waitresses were very attentive and explained our menus and we enjoyed pre-dinner home made breads and pre-dessert tears as well. Really good value for the money. We would definitely eat there again.

Comfortable and quiet, the lounge and bar is a good respite from the bustle and excitement of the Zoo. A wide range of drinks and snacks coupled with polite and competent staff make this an excellent place in which to recover !!

After a somewhat of a disaster visiting the Marwell Zoo Hotel, we decided to move to the artisan restaurant to reduce the noise levels from the wedding. When the menu arrived we were rather surprised to see the tantalizing flavours described in the menu, the service was personal, welcoming and fun. I ordered a cote du rhone which was unfortunately was out of stock, and was left with limited choices. It is clear the chef has a flair for creativity, and superior delivery of the food. A good restaurant that is over shadowed by a hotel that really does not understand its customers.

Amazing food. The best dinner I've ever eaten. The staff in the dining room were so helpful, accommodating and generally lovely. I had my 9 month daughter with me and it was so friendly and she was fully included in our dining experience. Service was quick and efficient but never rushed. I can't recommend them enough.

My wife booked afternoon tea at the Marwell hotel as we were in the area. The restaurant needs updating and my wife spotted that the curtain was coming off its rail. There was only one other couple in the restaurant also having the tea, so not much of an atmosphere. We had to wait to go in the restaurant even though we had booked a specific time as one table was being used to sort something for a wedding that was being held later. Service was slow and the afternoon tea was disappointing. You get 3 finger sandwiches which were really small and slightly dry. We had ordered the champagne tea and our waitress only realised when I asked her to check our booking. The scones were not great either. All in all not a place to come for afternoon tea.

Popped to Marwell Hotel for a last minute romantic getaway to visit the zoo and ate breakfast and evening meal at the lounge. Was a quiet Sunday evening and only one waiter was serving with another behind the bar, he was incredibly friendly and welcoming and went above and beyond to create a great atmosphere, taking photos for us as we were clearly on a romantic break and taking the time to chat and joke just enough and leaving us alone when appropriate. Food was very good quality, exceptional for the prices charges, additional canapes and sorbet courses were included which hadn't been on the menu and helped really create a good evening. The entire building but especially the bar and restaurant areas are very impressive designs Cooked breakfast the next morning was lovely, my partner opted to upgrade to pancakes which she loved, I stuck to and enjoyed a perfectly cooked full english

The website for this restaurant and hotel looked promising - once we arrived there we knew it was all a complete fabrication. We were a party of 18 - a mixed age group including two infants and two children. The hotel lounge was decidedly run-down, grubby, (including the toilets), and uninviting. Once insdie the dining room we were in for a 'real treat'- a particlarly filthy and stained carpet, the fabric chairs were covered in oil streaks and other unmentionable looking detritus. The food took ages to arrive, and was (although beefed up in the description) a very mediocre roast. Soggy veg, tasteless undercooked meat and puddings which had been obviously microwaved into a hard inedible lump. The staff did their best - despite spilling custard down the back of two of our party - but were young and quite obviously undertrained. All in all ity was an embarrassing disaster. We will NEVER visit this place again and will certainly warn our friends and relatives. 0/10 overall

At first sight from the outside the hotel looks run down. Inside reinforces this view. The decor is tired and the whole place is in need of refurbishment.The carpets and furniture were dirty. The service was unprofessional and slow. We waited over half an hour for our starters and even longer for our main courses.There was a wedding party in another room, so the kitchen obviously could not cope, despite our party having pre-ordered all our courses. The food was very poor quality, badly cooked and expensive for a standard Sunday Lunch, despite being advertised as a Mother's Day Special. We had ordered a range of dishes and almost all were poor. The roast beef especially was under cooked and tough. The hot puddings had obviously been microwaved and were hard and dry.We felt that, although the young staff were trying to be helpful, they had not been trained and were let down by the kitchen and the management.We will not return to this hotel for any reason.All in all, a very disappointing visit for our large party.

Stopped here on our way back from Winchester. We were the only ones in the restaurant! The lady behind the bar told us to sit anywhere so we chose upstairs. As we were alone, she told us we could have waiter service! Great food and plentiful. Really hot and fresh cooked and the chef came out herself to see if everything was ok. Desserts were the winner. Fresh Chocolate fondant and rhubarb crumble with huge jug of custard. Yum. Slightly out of the way but food pretty good.

We were at the hotel for a family wedding and very disappointed in the hotel, particularly the standard of our room, the filthy table outside where we had an early evening drink and the weird way they deal with taking credit card details to book drinks etc to. We always try and take matters up with the hotel or restaurant first so I rang to check who owned it and the head receptionist asked if I would send the e-mail to her. I did so on the 7th August and followed it up with a reminder in October. To date we have not received the courtesy of any sort of response. Sums the place up really

First visit to the Dining Room at Marwell Hotel and my expectations were exceeded. Service was 5* our waitress was extremely professional and courteous, nothing was too much trouble. The menu provided excellent choices which were hard to choose from however the beetroot Amuse Busch was to die for,rabbit and duck starters were amazing, lamb and pork belly mains sublime, and deserts of Baileys cheesecake and blackberry pannacotta to die for. The presentation and taste Michelin star quality and yet the price was not! Will definitely return! A truly wonderful hidden little gem.

Una tarde terrible. Habíamos ido a disfrutar de un té de la tarde para un día especial con nuestro Día de la Carta Roja, pero fue terrible. La habitación estaba sucia, con el piso sucio. El servicio era casi inexistente, no había recambios de té o café, la comida era pobre y escasa. Cuando estábamos listos para partir, no había ningún miembro del personal disponible, así que nos fuimos. Le envié un correo electrónico al hotel cuando llegué a casa para darles los detalles de mi Bono de Carta Roja para que no se salieran de su bolsillo y también para decirles lo decepcionada que estaba. Sin respuesta. Le envié un correo electrónico al director del hotel unos días después, sin respuesta. ¡Lo dice todo de verdad!

Mi marido y decidí tomar un té Afternnon en Marwell Hotel (Marwell Zoo Hotel) ya que está muy cerca de nuestra casa. Durante la reserva, mencioné que nuestro té de la tarde será para nuestro aniversario, y me dijeron que será especial, en el día, nada se hizo especial, mi esposo y yo pasamos una tarde terrible. Té en una gran habitación vacía en nuestro propia, ni siquiera había música. Además, entiendo que con el té de la tarde uno siempre tiene 4 bocadillos, bueno, nos dieron 3, los bollos eran pequeños y los pasteles eran terribles y literalmente se derritieron. No fue exactamente barato, nos costó 54. 00 y qué desperdicio de dinero fue eso. Esta es la ÚLTIMA vez que vamos allí o llevamos a alguien allí. Creemos que solo quieren tomar el dinero y sacarlo.

Esta es la primera vez que visito el Marwell Hotel y no me decepcionó.

Ate here twice, both bar meals. Both meals were okay, presented well and quite acceptable. The staff were helpful and the prices were average.

Después de tener que esperar en una sala de espera para ser escoltados a una habitación que carecía de ambiente y gente para ese asunto, fuimos atendidos por un joven amistoso. La leche y el azúcar no se ofrecían con nuestros cafés. Los sándwiches y bollos estaban bien, pero los pasteles fueron comprados en la tienda y todavía tenían las esteras de cartón debajo de ellos. Al final del té nos hicieron pagar un cargo de 4 servicios y cuando expresamos nuestra insatisfacción con la comida, etc. nos dijeron 'lo siento. "Nunca he tenido una tarde peor en ningún lado.

Visitamos el restaurante de este hotel después de ver tan buenas críticas en TRIPADVISOR. Reservamos y pagamos por adelantado una comida de tres platos bajo petición, ya que éramos unas diez personas. Fue fácil de encontrar y aparcar, pero cuando llegamos al hotel tuvimos que esperar unos quince minutos para que nos sentaran, aunque estábamos a tiempo y el restaurante no estaba lleno. La comida llegó a tiempo, pero entre algunos cursos tuvimos que esperar un poco. El restaurante en sí no era muy "acogedor" y la decoración insípida y desagradable. Parecía una cadena de tres estrellas hotel / lodge. El servicio fue aceptable, pero desafortunadamente la comida fue muy decepcionante. La mitad de los entrantes elegidos estaban bien y la otra mitad no estaban bien. La principal, algunos de nosotros teníamos un risotto de calabaza, era simplemente horrible, incomible de hecho. Las verduras para compartir nos salvaron de dejarnos hambrientos. Ninguno de los camareros me preguntó si algo andaba mal con la comida cuando se llevaron un plato lleno de comida. El postre fue la mejor parte de la comida, recomendaría el postre de chocolate con palomitas de maíz. Sin embargo, algunos de los otros pidieron postres que no pudieron terminar. Al decir esto, el precio estaba bien en treinta libras por persona (creo) pero en general fue muy decepcionante. Estoy seguro de que pueden hacerlo mejor.

Stayed in the hotel over one night, to which We had dinner in the bar and breakfast the following morning. Hair was found in 2 of the meals over the 2 days and no attempt from waiters to rectify when presented with the findings. Utterly overpriced, low quality food and poor hygiene in the kitchen evidently, would never recommend to eat here (or stay in the hotel)

We had the taster dinner menu with wine pairing just before Christmas. Food was excellent with pre-advised dislikes sympathetically and superbly catered for by executive chef Phil Yeomans; even to the extent of a couple of completely different dishes to accommodate a specific allergy. Service was equally attentive under the guidance of efficient and amiable restaurant manager Alex. Thanks to you and all your staff..

We love the lounge menu and seem to get the same thing again and again lol; great club sandwich, burger and smoked salmon sandwich

Lovely two course dinner, venison with a chocolate sauce, my husband had partridge which he enjoyed. it was beautifully presented with very good service. It was all excellent!

Dull, tired looking decor, zero atmoshere sums up the dining room, cheery, eager to please sume up the staff. But the food, it would not be out of place in many 5 star city restaurants, well done to the chef and his/her staff for turning out food with great contend, quality and presentation. Well worth a visit.

Lovely food, beautifully presented. Great combinations of flavours. Service was friendly, knowledgeable and well paced. Complimentary bits and pieces in between courses were delightful

Good Food was delivered quickly, with a smile! Friendly atmosphere, great for children and families.

Very little seating - and what was there had seen better days; no beer glasses with handles(pity as the beer looked interesting). Staff lost bottles of wine they were asked to keep (even though labelled with name & room)

Lovely calming reception area. Maybe that's why a member of staff was holding an interview there? Anyway only pop in for a pot of tea and a coffee before heading to the zoo xxx

Estuve en el Marwell Restaurante como parte de una estancia en el Marwell Hotel.

Selección de menú y muy caro para lo que ofrece. Grasos gristly steak £20! Bebida muy cara también.

El restaurante comedor está situado dentro del Marwell Hotel, que es, en sí mismo, vale la pena. Sin embargo, el punto culminante de un largo fin de semana que pasamos con amigos fue nuestra experiencia de este restaurante. Fuimos al comedor en dos noches consecutivas. El director, Alex, es una superestrella Broatch. Hábilmente asistidos por una señora, ella misma un chef calificado y Tom Potter tuvimos el momento más fabuloso en cada noche. Estos tres rezuman antiguo de cortesía (raro estos días) y nada era demasiado problema para ellos. La atención al detalle era fantástica y las tres tienen ese regalo aún más raro de lo que te hace sentir que eres el único huésped son tratar con. Que hace una noche muy especial. Añadir a que la calidad de la comida se servía, que era divino, y el paquete completo.

Great Service, stunning food delivered with quality products .Taste per course was immense and made the overall occasion a pleasure for a Saturday it was very quiet but still a nice location to relax and enjoyable in .

the bar food is good (triple cooked chips a wow) but to savour the full range try the dining room. It is food of a high standard beautifully presented and really good value. Having worked my way through the menu I could not fault it and the staff are equally great. If you have wanted to try dining on meals like a masterchef show, but don't want to be intimidated by over posh service and surroundings, go to Marwell.I was pleased to see it busy this holiday and they deserve to be better known. It would be unfair to select a dsih over others bu the scallops were heavenly, the goats curd divine ad the green apple parfait a triumph. the beef blade melted off the fork and venison again was amazing.

Nice place to chill out rather than sitting in hotel room. Service here was excellent. Drinks reasonably priced. Can also eat here too.

Service can be a bit erratic but on the whole good. Bar menu reasonable; not expensive and a varied choice. Chairs getting a bit tired looking as a few had badly worn areas. They could improve the quality of the coffee. Not particularly flavoursome but I am a bit of a coffee fiend. Would recommend though as a place to visit.

see my review not an unpleasant stay overall very helpful staff.just didnt like the walk through the cold corridors.

Τhe Μαrwell Zoo coffee shop was packed and we decided to drink tea in a calm and civilized environment. We came out from the Zoo and went to the nearby Hotel which is close to the parking. In the lounge of the hotel we found a warm and friendly atmosphere, quick service and good tea. Our excursion finished in the best way.

The restaurant does not look anything special but the food it is great. Nice presentation, fresh ingredients, good taste, really enjoyable. People are kind and friendly. Very positive experience, a place to be.

Food was ok but a bit overpriced very few people in the bar lounge so no atmosphere so had one drink and left

The food was great, big portions. A tad bit overpriced but that's not so surprising. Staff were very helpful and welcoming.

had my daughters wedding here and man it was a struggle not the best food and place needs updating service slow

I have read some of the reviews for Marwell Hotel and wonder what some people expect for the price? This was my second stay there this year, it is a very busy hotel and conference/wedding venue; Ok so some tidying is needed but not by the far the worse I've stayed at for the money. Both times the food has been excellent and value for money, the staff are friendly and accomodating, and the rooms are clean and comfortable with all the usual comforts.

We stayed for one night and ate in the bar. We thought the food was really good, nice size portions. Kids portions just right and healthy options for them not chips with everything! Lovely staff. We where well looked after. At breakfast one waitress chatted away with our 6 year old daughter whos birthday it was, wishing her a happy birthday and saying how her daughter was around the same age. Always nice when the children are treated as guests to!! Thanks

Had afternoon tea here yesterday with my mum for her birthday. We arrived at reception at 2:50 for our 3pm booking. Asked to wait in the lobby/bar to be seated in the restaurant. Waiting...waiting...3pm came...waiting...3:15...waiting...another couple of ladies waiting in the lobby, wondered if they were waiting for the same thing...one gets up and says they were booked for 3pm...lady rings someone...finally someone comes to pick us all up! 3:20. Smelling tea(which is a nice touch) until 3:38. Served tea at 3:40ish! This is why I've only given 3 stars. Due to being served tea etc 40 minutes after booking(I expect to be seated the time I booked!) and the fact that the customer service wasn't 100% the young waiter(guy-the girl was lovely)serving was a bit fed up looking and rather plonked down our bill and took away our tea stand as soon as our plates were cleared. A sign to say 'clear off now'! He took my voucher code with a 'all I need it this' and never came back!!!! Not so much as a smile. We weren't even there for the full 1.5hours allotted for the red letter day tea experienced. Also the sofas in the lobby and the decoration in the restaurant need some work. Scratches all along the walls. Every single window was open in the restaurant too and it was freeeeezing! We closed the one nearest us. The food-brilliant. Fantastic. And saved the experience for us!!! The food is let down by the atmosphere and customer service. Lovely warm scones, yummy soft sandwiches, sweet petites. Yummy. Best afternoon tea(food wise) I've had for ages.

Great food, service and value for money.Staff were very attentive to our needs and the needs of our daughter

It was a comfy place to be, but the first bar person that served us was a bit sullen, and almost felt like we were troubling him.Eventually, they were nice enough, and the service was good, as was the food

I came to the Marwell Hotel for afternoon tea a few weeks back. It was simply delicious. I can't have added refined sugar and the staff / chefs were amazing. They provided a sugar free afternoon tea. It was so tasty and spot on. there were no faults. The staff were very helpful and I was so amazed that they had all gone to a lot of trouble. The sandwiches, cheese scones and cakes were fantastic (very yummy) Good value for money. I would totally recommend and I will be back very soon.

I have to say I liked it! I do get the other reviewers comments about the lacking atmosphere but surely what's wrong with a bit of peace and quiet? My partner and I were happy chatting and didn't notice to be honest. We didn't notice the décor either? Nothing glaringly obvious. There was a good range of tea, I went for the Redbush Caramel Infusion...loved it! They even had a little Twinings tea timer which let you know when the optimum time was to use the diffuser. Gimmicky but I liked it. The food was good, lovely scones and a beautiful passion fruit tart. Nice glass of Prosecco. Friendly staff. Very relaxing.

I went here in February with my family, and used a Groupon for an afternoon tea. Met by very nice polite staff, and some very good cakes, scones and sandwiches.We were, however the only family in the restaurant, and the restaurant itself was a bit bland - so the only atmosphere was created by ourselves!.Having been there once, not sure I need to go back...

Present of Groupon Voucher for afternoon tea for two with Proseco. First impressions was that the entrance looked a bit tired. Checked in at reception was asked to wait for somebody to take us through. Wife used toilet grubby floor dead plant. Afternoon tea served by pleasant waitress, however can only describe food supplied as mediocre. Sitting in room for the tea lacked atmosphere and the blinds were dusty and partly drawn as the view was of the car park. Will not be rushing back.

Just attended a business conference where the hotel put on lunch. We had the choice of 4 types of sandwich priced at £5.50 per sandwich. That seemed pretty high, but having not brought lunch, we had little choice. What we got for our £5.50 was atrocious. The bread was store bought, thin and certainly not as fresh. The tuna filling was negligible in that there was not much of it and was very bland. The service was awful - we had all pre-ordered but still had to wait 30min for our food. All in all a terrible experience - if you are going to this hotel for a business meeting, I suggest you take a packed lunch. Oh and while you are at it, you might as well take a flask of coffee as they will sell you coffee for £2 a cup - it's filter coffee and not great so definitely not worth the £2 - massive margin I am sure! I didn't have the tea, but that's the same - hot water and a tea bag for £2 - simply not worth it.

The service in the bar is good. We did order food from the bar and we waited for a long time for it to come. Staff are friendly, the lounge is quiet and relaxing and there really isn't a bad thing to say about it.

Warm and cozy environment. Nice for a night cap. Late in the evening is a better time when young children are not around. Friendly bartender and staff.

Excellent buffet breakfast with great selection of traditional English Breakfast and Continental Breakfast choices. However, we found the food in the bar inedibly salty, so much so that we sent it back. The staff however, were incredibly helpful and apologetic.

As we were waiting for our room to be cleaned, we had tow excellent sandwiches prepared on the freshest of brown bread.

The menu is extremely limited and very expensive for both the quality and quantity of food, snacks are expensive but they have a captive audience if you are staying there. eg £6.95 for small sandwich and £4.00 for bottle of sparkling water. Very disappointed, feel like it was a 'rip off' financially and the bar staff were patronising and unhelpful, turning creepily helpful only if a good tip was left. Not recommended.

Very good food and service, the vine tomato salad is excellent as is the chicken and bacon salad. Not slow and not hurried.

I have now stayed here numerous times. I find the hotel quirky, but charming. There is adequate parking, the entrance to the hotel is a bit of a pain as the doors are stiff and small. The reception staff are friendly and professional. The reception is positioned opposite to the bar area. I have had a few rooms now and like first floor more than ground. Rooms are light airy and good for business needs, the connecting corridors are great with a large amount of glass. The bar is slightly small especially when there are a lot of people and tables outside can be open to the wild life liked or not, especially for the squeamish. Bar meals are various and very tasty. The restaurant is a real surprise cuisine wise. Decor is light and staff attentive and friendly……do try the food in the restaurant you will really be surprised!!. Breakfast is the normal buffet style, but slightly better, sausages are quite tasty, scrambled egg not over cooked and just nice. The whole place just feels like you’re on holiday and I love staying here on business. It can get ruckus near the weekends as they cater for weddings. But the staff here can’t do enough. More crystal champagne is needed though guys please. Keep doing what you do. I have not tried the spa and the gym and pool are really small but all forgiven.

The Bar was small area is on the small size, but very comfortable seating, ideal for a pre-dinner drink.

Superb menu, service and food was absolutely lovely I highly recommend this eateryThis fine dining experience was a joy and a real highlight if my sty T the Marwell Hotel

As per my hotel review. The salad was fine and the Guinness was expensive but the service was fine....they even turned up with 2 salads at one point????

Local and tasty!! The sausages are amazing! Staff are friendly and attentive and atmosphere is relaxed

Staff lovely and outside area is pleasant, especially kids playground at the back and the field of daisies

This is a hidden person fave of mine and my husbandsFood is deliciousStaff are incredible ESP the French head waiter ( v professional and friendly)This is are 3 meal in as many months and it's is amazingShame decor so tired , otherwise its up there with some of our favourites

Great place to sit and unwind after a swim in the hotel pool or a busy day at the zoo. Lovely prosecco! Added touch of an Xbox play area upstairs to keep the children entertained.

My daughter treated me to afternoon tea on 18th April 2015. There was a wedding taking place but this did not detract from the service we received. On arrival we were asked to take a seat a young man then came to escort us to our seats. He diligently ran through the various leaf teas and left us to choose. our tea selection along with a timer to make sure our chosen tea was brewed to perfection arrived along with a selection of petite fours and sandwiches . The scones with jam and clotted cream arrived later. The waiter was attentive without being intrusive and was keen to make sure we enjoyed our experience and wanted for nothing. The customer service we received was excellent and I would definetly return.

We had our evening meal last night. I can't fault it, food was well presented and tasty ( explains the price). Staff were superb and very attentive.

off peak this is great to just chill and have coffee or while away time. when there is a conference can get busy but so can anywhere

Went there twice in 2 days, once to meet up with a collaborator from work and then again with an awayday. On both occasions I was pleasantly surprised how able, attentive and helpful they were at accommodating our needs, not only dietary, but also in other little ways, like the Maitre D observed that my partner is left handed and discretely swapped round the cutlery without him even noticing it had happened. They were knowledgeable about their menu and what the food contained (everything prepared from scratch on thee premises!) and had some fantastic tasting creations to offer, where even I as a fairly competent cook myself could not figure out how to re-cook the same dish at home. Gluten free bread was available as a matter of course, they brought us separate butter, so no cross-contamination would occur and made us feel all round very welcome and not like we were being awkward. At the awayday I only stepped in for a colleague on the day, so again they had no prior notice of my dietary needs, b but crafted a lovely Risotto and a dessert which was out of this world (some kind of chocolate souffle), this was the first time ever on a meal out that the gluten free dessert was better than everyone else's and I was getting jealous looks and comments! :-) They do weddings too, so I am seriously considering the venue. Last but not least it's in a lovely countryside setting and the Zoo Marwell Wildlife next door...

I ate squid ink tapioca with my meal at this restaurant, nuff said. It was amazing! Something really different and special about the menu. Very Heston-esq menu. Not the cheapest place I've ever eaten but the food and the staff were top class. The waiter knew so much about the food which was really helpful and informative and we even got a freebie taster course which was a lovely touch.

Really friendly and the barmen made us feel very welcome ☺ nice upstairs with TV and bean bags for children, had a little wait for room but nothink to bad all good and happy to go again, our main visit was for the Zoo which was lovely

Ate here as part of our winter wonder deal and I cant fault it. Staff were very pleasant and helpful and the table was cleared and the next course brought out without any delay, although it did seem busy.The food was excellent.

We were asked to eat in the restaurant for a pre-night wedding meal. The restaurant was quiet so we were surprised that the tables for the 30 or so guests present had not been joined up, or that an offer to do his was not suggested, that instead resulted in little if any interaction between the various parties.The restaurant was very dark with a number of guests having to get up out of their chairs and stand under a light to read the menu.Everyone seemed to choose from the “Bigger Bites” section given the extortionate A La Carte menu prices. I having the burger and my wife the fish goujons. Burger £11.50 came in a semi toasted burger bun so was not soft. Bacon was fine but cheese, mayo and pickle were minimal along with a small ramakin of about 14 chips. Total waste of money as were the fish goujons, £12.50 which were few, very dry and probably obtained from one of the big hotel catering suppliers. So disappointed we never bothered with a dessert.Restaurant manager was very attentive, didn’t bother complaining about the food but did mention the lighting or rather lack of it, particularly as he could not read the room number on our bill. He commented that he had mentioned this to the hotel and they were looking into it, but until this was resolved certain areas of the restaurant were either too dark or too bright if more lights were turned on, so taking away the romantic ambience of the restaurant. True but you’re not going to get a lot of romance from such a minimal menu unless you've money to burn!The hotel menu is of quality nouvelle Michelin style which would be fine if the hotel itself were of a similar standard, which it is not and have reviewed separately.

The lounge and bar are staffed by persons eager to please and they serve promptly. The bar is, however, a bit deficient in not having dry sherry and no one seems to know what constitutes a kir. Excellent Armagnac, well-served.

Staff are amazing and go out the way to provide a excellent service, bar food menu and the Becks is served with perfection

On our arrival we wanted a meal and we looked in the lounge bar and the price was expensive for the meal, so we drove to the local pub half mile from the hotel and had a excellent meal for half the price.

Went for afternoon tea with 3 girlfriends and our 4 babies under 6months. We had a wonderful time. The afternoon tea was delicious and generous! The staff were attentive. I will definitely be going back again! Thank you for a lovely afternoon Marwell hotel!

excellent service and lovely food, i highly recommend the triple cooked chips from the menu, and the kids menu is fantastic, my 5 yr old loved her mini marwell burger!

The bar is actually a little pricey, as is the restaurant but the staff were so nice and friendly. I would like to say a big thank you to Will and Rob I think it was. It was his first day but you would have not realised it. Thanks again guys.

The dining experience at Marwell hotel was off the scale. We were there for my sisters 50th birthday. The restaurant was closed for cleaning and it was a Sunday evening. The staff very kindly made up a table on the mezzanine floor above the lounge/bar. It was perfect - even though the hotel was quiet the ambience was good, the staff (Chris) was attentive and informative. We started with a muse bouche which is a pre starter which truly tckled the taste buds. My sister is allergic to garlic and chef was asked to provide an alternative - when it arrived we were thinking mmmm broccoli not quite the excitement - but then the proof was in the eating! I wont give you a blow by blow but if you need somewhere not obvious to go and eat something lovely give Marwell Hotel restaurant a go - I am sure you wont be disappointed. Its not cheap but the its not from the freezer and deep fried! Enjoy

I had a reservation booked for my mums birthday here but really disappointed with the afternoon tea - after paying over £46 we received nothing like what they advertised on the website. Advertised:Roast sirloin of beef savora mustard Smoked salmon crème fraiche, watercress Free range local hen’s egg mayonnaise, cress Chicken caesar baby gem lettuce Cream cheese cucumber With parsnip crispsWe got: Salmon and cucumber, grated cheese, ham and mustard and egg and no sign of the parsnip crisps.We had 1 scone each (no choice of fruit or plain as advertised) and 1 tiny pot of clotted cream between 3. The cakes and pastries were non existent, 2 shortbread biscuits, a square of flapjack and 2 (disgusting) tiny tartlet things. We also had the choice of just tea, coffee and earl grey - no sign of an indulgent tea selection! Then we got just 1 pot of tea between 3 of us and no sugar! As it was a surprise birthday gift for my mum, I didn't cause any issues at the time however I have since sent them an email to let them know about our experience!

Had a Meal in the bar area after day in the zoo. We found the food to be of a good standard and well presented. It was quite slow in arriving but was very tasty. It was quite pricey for what we received but better quality and value than we had received the previous night at a local restaurant

I bought afternoon tea as part of my friends birthday present.....what a mistake. From the outside it looked like a hostel, tired and rundown. It didn't get much better inside. Reception untidy with shabby cushions, could have looked good with a bit of TLC. The room we had tea in was awful, more like a church hall than a hotel restaurant, with one man eating lunch in his pyjamas and socks!! Prosecco was flat and warm, cakes were tiny which wouldn't have been a problem if they had been good but they weren't......sandwiches were nice d scones were lovely and served warm

I booked afternoon tea as a birthday treat for myself and my mum with a Groupon voucher. First impressions of the outside of the hotel, tatty, dark, tired and needing a complete makeover. Inside the reception area was extremely clean although the furniture was very dated. We were shown straight away to the room for afternoon tea and I have to say I felt a tad disappointed, not the nice country hotel described, I've sat in better restaurants in department stores! On the positive side, the staff were excellent, very attentive, polite and nothing was too much trouble. Afternoon tea was lovely, glass of prosecco, unlimited tea and coffee, good selection of sandwiches (although the bread wasn't homemade), scones, clotted cream and jam, and the bite size cakes were delicious!On the whole we enjoyed our visit but I'm glad I booked this through Groupon and didn't pay full price. Food and staff 100% but hotel really is looking tired and in dire need of some tlc.

The food on the menu sounded so much better than the quality. Whilst it was beautifully presented, there was very little of it and the cuts of meet were shocking. Very disappointing!

Disgusted by the amount they charge for drinks, feel like it should be illegal!They charge £4.50 for a BOTTLE of London pride, £8.50 for a glass of red wine.Just feels like they are taking advantage! I asked the party organizer if they had inquired about prices before the event, seems to me they were miss led by the hotel. They didn't check the price list.

The food was lovely and very nicely presentedwe ate there two nights in a row and couldnt fault the food at all, it was very nice to try things that were quite different and very tastyThe waiting staff were professional but they definitley need to work on their people skills

Menu not suitable for non-meat eaters or those who don't eat shell fish. Very expensive and not worth the money. Very disappointing, good thing there were family friendly pubs near by.

The waiter was very helpful, the food lovely and the champagne even better. The only thing I would mention is that our main course came a bit too soon. after our starter. Not a complaint, but its nice to have a small break between courses.

the food was astonishing, the service excellent-but a little slow, which we put down to a wedding going on elsewhere in the hotel- but attention to detail was fantastic! we all tried things we would not normally have and were very pleasantly surprised! fantastic presentation too!

Just spent the afternoon at the hotel for a spectacular afternoon tea. The food was amazing! Everything was freshly made and looked and tasted beautiful. Would thoroughly recommend!