Based on 1.510 opinions finded in 2 websites
Based on 1.510 opinions finded in 2 websites
Opinions
Excellent service from Nyasha at the bar who made us some delicious cocktails. He made the experience even better with his flair bartending talents. The team is very friendly and I will definitely be coming back. :-))
Luke Cameron . 2025-04-24
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Absolutely amazing service from both back and front of house. Lovely cocktails and stone baked pizza with a fantastic low key atmosphere. 100% will be back again!!!
Sacha J . 2025-04-24
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Great food, great atmosphere, parking nearby helps only like a 30 sec walk
dipak patel . 2025-04-23
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Great pizza 🍕 ( my choice) a little echoey for my liking
Steve Pett . 2025-04-22
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Great pub good food highly recommended
Anthony Winkle . 2025-04-21
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I don't understand the popularity. Never have the wines available and food is far from amazing
Wendy Sweales . 2025-04-19
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Very good service great atmosphere good food prompt service on a busy Saturday
chris mason . 2025-04-14
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My first visit . Lovely place. Great service and lovely food …. Wish I had one in my home town
Amanda Gosby . 2025-04-11
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Excellent pub. Great atmosphere! A little on the pricey side, but that's Farnham for you. It's worth it. Burger is great and the bar in the beer garden is a really nice touch.
Allen Lindenberg . 2025-04-10
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Darren was really friendly and looked after us. When we asked to change some of dishes he was really helpful
Ciara Cassidy . 2025-04-07
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Breakfast with my pal. Bellen served us, very polite, pleasant and attentive waitress, thank you.
Paul Daniels . 2025-04-06
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Could be such a good place, but there’s a reason it’s usually empty. Half the things on the menu are unavailable. Service outside is basically non-existent. Would like to have ordered a meal but the waiter brought me a menu and then I never saw him again.
Ben Boyce . 2025-04-01
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Great food, great atmosphere…. Lovely setting
ivan kemp . 2025-04-01
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Superb. We had an excellent meal with great service on a really busy evening. I had a beef roast with Yorkshire pudding, it was so good. And my friend's meal was very good as well.
Nick Cole . 2025-03-30
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From the moment we walked in we were welcomed warmly and shown to our clean table service was very quick food with piping hot and delicious highly recommended wonderful place to eat
wayne roff . 2025-03-14
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We had the upstairs room for a joint birthday and were very well looked after by Ryan. He was a star! So friendly and put up with us all very well. We enjoyed a variety of food, the roasts were lovely and very generous!
Samantha Smith . 2025-03-11
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Really enjoyed our first visit to the restaurant. Great feel and setting. Excellent service (from Issac), lovely food from a wide range of menu options. Very happy to recommend and very likely to return. Thanks.
Graham Haddy . 2025-03-01
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Really nice place, clean, well decorated. Enjoyed a really nice family meal, food & drinks were delightful & staff were polite & friendly.
Yvonne Assheton-smith . 2025-02-27
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Lovely beverages beside a gorgeous garden/terrace 🪴🍻 Large car park beside also, which is very convenient 👍 Would be keen to try the food here after seeing their genuine wood fired 🪵 🔥 pizza oven 🍕
Simon Varney . 2025-02-22
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Went for Lunch. Good food and service. Will be back again.
Peter Woolford . 2025-02-21
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We were quite fussy due to allergies which were all catered for . Darren was so patient & helpful & didn't lose his sense of humour . Lovely decor & food is superb.
Kathryn Lewin . 2025-02-18
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0 stars if I could, could find the boy. The beer was alright. My sticky hands made it hard to grip the beers
Jeffrey Swindelton . 2025-02-18
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Chicken burger was absolutely awful, dry, bland, overcooked and brown almost burnt batter. Worst burger I’ve ever had. Calamari was the same. Two tasteless dishes, won’t visit again
Angela Boston . 2025-02-15
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Not really a pub. More a restaurant place. Beer was crisp and decently priced though. Probably best as somewhere to eat rather than drink. Clean and tidy environment tho. Fairer to judge as a restaurant i think.
matt simmons . 2025-02-15
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Good food. Good value. Great venue
Andre St Clair . 2025-02-15
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Haven't eaten here but it is a really lovely place and nicely done.
Abbie Sell . 2025-02-12
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Food is always fantastic. Staff are friendly. Great choice of food and stone baked pizza. The dining area is wonderful feels like an affordable piece of luxury. We enjoy it here.
harriet frampton . 2025-02-11
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The best pub for a date night, girls night or post-work drinks! Would recommend the food and cocktails! Never had a bad experience.
Maddy Ross . 2025-02-06
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A lovely experience for lunch. Kelly and Darren made us feel very welcome and were attentive, friendly and interacted with our children. The place has a nice feel to it and the food was delicious.
Jacob Bruno . 2025-02-04
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We did a brunch here the day after our wedding and had a large group of 20+ people! We were seated in a private room and the staff were super attentive and kept checking on us throughout!
Megan Burtenshaw . 2025-02-03
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⭐️⭐️⭐️⭐️⭐️ We had a fantastic experience at The Lost Boy in Farnham, and a huge part of that was thanks to our amazing server, Minty. We were a group of nine dining in a private room, and she took care of us with such attentiveness, patience, and warmth. Nothing was too much trouble, and she made sure we had everything we needed throughout the meal. Her friendly attitude and excellent service made the evening even more enjoyable. Thank you, Minty, for making our visit so special—fab service all around! Highly recommend.
Floella Johnson . 2025-02-03
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We ate of the specials board and it didn't disappoint
Sarah Hill . 2025-02-01
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Lovely building, food and service. Perfect.
Darryn Hardie . 2025-02-01
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I had a great time celebrating my wife's birthday here! The welcome we got was top-notch, and the service throughout the evening was simply perfect. We loved everything we tried, especially the Casa Pepperoni Pizza—great taste, quality, and presentation. The atmosphere was lovely, and I can't wait to come back for more of the same. Huge thanks to the team for making our night so special!
Mark Lewis . 2025-01-20
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Place is lovely and the staff are awesome. The food is delicious and at a reasonable price , would definitely recommend
Candice Luck . 2025-01-19
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I attended a networking event here, although didn't eat service was good and a selection of light bites offered during would suggest food is good. May well put it in the diary to go back for a meal
stuart Elsdon . 2025-01-17
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Oustsnding food and excellent service from Belem our waitress p
Liz Slebos . 2025-01-16
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I ordered a simple avocado on sourdough toast with poached eggs and salmon, and it was inedible! Very burnt toast, brown old avocado, and undercooked eggs with raw bits hanging off it. I’m not sure how this simple dish was made so badly, or why it was served. Thankfully the restaurant took it back and took it off the bill, and I ordered the delicious sugar doughnuts which made things much better! Our server was amazing too, didn’t catch her name.
Mia MP . 2025-01-07
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Fantastic staff and excellent food.
Chris Mills . 2025-01-03
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Came here for NYE and our server, Hannah had such great energy and made the experience that much more fun!
Frankie Hossack . 2024-12-31
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I have had a few pleasant experiences at the Lost Boy both seated inside the restaurant and outside in the spacious garden. The food is tasty and well presented, reasonably priced meals, good service. I would recommend that you book before going to the restaurant.
Janet Stone . 2024-12-29
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Hannah was a fantastic addition to our night! Bottomless brunch was a lovely way to celebrate the holidays season with friends
Stephanie . 2024-12-21
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We made a reservation for drinks and we weren’t made aware of any time constraints for the table. After the second round of drinks, we were told that the table was needed for other customers. We immediately left. We don’t plan to visit again anytime soon. P.S. First Bloody Mary I ordered was extremely hot. Second one was made by another person and was decent. No standard.
Serra Köse . 2024-12-20
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Just had the best festive dinner! Lottie was absolutely brilliant, super welcoming and totally on point with the menu, especially with our allergies. The food was a dream, particularly the Camembert & Bacon Burger—definitely the best burger ever! Everything felt special, and I couldn’t have asked for better service, drinks kept flowing, and the atmosphere was just right. I can’t wait to come back and enjoy it all again!
Victoria Bartlett . 2024-12-17
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Really lovely venue and staff were great but, the food was less than average. The burger was overdone and the Christmas pudding was a joke. I hate negative reviews but it’s such a shame when somewhere that could be amazing, gets it so wrong
Stewart Womersley . 2024-12-14
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I recently enjoyed a festive dinner and it was quite nice! The food was top-notch, especially the turkey escalope – so tasty and perfectly cooked. The private room was a great touch, making our gathering feel special. My only minor gripe was the wait time between courses, but everything arrived hot and no one seemed to mind. Overall, a lovely experience, and I'll definitely consider coming back next year!
Victoria Lighting . 2024-12-12
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Our favourite spot for a civilised meal in Farnham. We rarely get out these days as we have young children, but we had a great lunch today for my wife's 40th birthday and were very well looked after. Thank you.
Ed Hayward-Broomfield . 2024-12-11
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Always a magical place to eat. Such a beautiful building. Lovely food.
Harriet Frampton . 2024-12-05
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We always have a great experience whenever we visit The Lost Boy in Farnham. The food, atmosphere & service is always of a high standard. Today we visited for lunch as it was my husbands Birthday and we were very well looked after by Barbarba, who made our visit extra special and far exceeded any previous visits! She’s a real credit to the team and we can’t wait to return again. Thank you! ❤️
Mrs O'G . 2024-12-02
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Went with a small group of friends. The food was outstanding.
Scott Rolfe . 2024-12-01
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Regularly have our breakfast here and the occasional lunch or dinner. Kelly always welcomes us warmly and with a big smile and makes the experience very enjoyable. Equally Feride always makes the food to a really high standard and really looks after us whenever we request changes to a dish. It's our go to place in Farnham and can't recommend the food and team highly enough
Phil Aspin . 2024-11-08
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I just had a fab meal and I’m definitely coming back! The chicken rosti was absolutely brilliant, and the Eggs Benedict? Spot on! Plus, the service from Belen was top-notch—she really made us feel welcomed. Everything was clean and the atmosphere was just right for a relaxed lunch. Highly recommend if you're looking for great food and value for money!
Anthony Everest . 2024-11-06
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Service not good-took ages for food to come-and drinks. Food ok but nothing special, not sure we will return
Sue Stubbs . 2024-11-02
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Amazing energy the team was 10/10
James Turnbull . 2024-11-01
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This is the 3rd time we have tried the Lost Boy for food and sad to say we won’t be back, as it has disappointed each time. Such a shame as the place itself is lovely, has great outdoor seating and good selection of drinks but the food is awful. This time we tried a Sunday roast as had seen some good reviews but can’t understand why, the portion size if small, think I had 2 roast potatoes on the plate which were rock hard and the flattest yorkshire pudding i’ve ever seen, which was also too hard to eat. You only get 2 slices of beef on the plate and most of it was fat. We had 2 friends with us who have just moved to the area and had been hoping to find a good local pub for food but unfortunately were also not impressed with their meals. So much potential here to do well as it’s a lovely venue but please don’t waste your money on food unless they make some changes. We certainly will not be returning and neither will our friends.
Caroline O'Dea . 2024-10-29
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Bezen was great! Thanks for our meal and being nice to the dog.
Joel Evans . 2024-10-29
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We enjoyed bottomless brunch - delicious food, great choice of beverages and great service. Thank you!
Kirsty J . 2024-10-24
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Have eaten here twice in the last year, food and service always excellent. Would always return.
Steven Richards . 2024-10-23
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Had a wonderful experience with a lovely waitress called Lily. The Lost Boy has quick service with friendly staff. Thank you I would definitely recommend
Harvey Cowles . 2024-10-20
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Had Sunday Lunch today, belly pork, truly dreadful the chef should be ashamed. The belly pork was tasteless and the crackling soggy. The roast potatoes looked and tasted like they were days old and the carrots cooked to destruction. The best for last the coli cheese had no cheese or Dijon mustard in the bechamel which wasn't cooked enough to remove the taste of flour. A shocking effort for £23:00.I can think of a dozen places in Farnham I could have eaten better at half the price. A dreadful effort with no love of the ingredients.
David Waugh . 2024-10-20
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Kelly was super friendly and very helpful for our group of 15
Austen Wall . 2024-10-05
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Lovely meal and great service. Complimentary drinks to celebrate a birthday was a really nice touch! Thank you - we will be back
Sarah Wardle . 2024-09-21
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Nice pub/restaurant in Farnham. Big inside and out. Great pizzas and brunch options. Reasonably priced with generally good service.
simon Pritchard . 2024-09-17
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We brought my mum for lunch today. We are fairly recent visitors, but she did comment how much she enjoyed her experience! Grace & Kelly looked after us very well, thank you very much. 🌟🌟🌟🌟🌟
Melanie Warren . 2024-09-06
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I’ve been here before in the summer and it was quite nice to sit out in the gardens and have the pizza which was decent. I came again today and it was pretty terrible… the service was awful because they seemed to be very understaffed for the number of customers. We asked several staff members for a table of which there were plenty free just not cleaned yet. Once we finally got a table after 15 minutes of waiting we were seated at the sofas which were not ideal for dining. The chairs were too low for the tables and the dead flowers behind us were attracting a lot of fruit flies so it just wasn’t a pleasant place to be sitting. I’m sure some of the other seats there would’ve been nicer. My friend ordered the calzone and I had a chicken pasta, both dishes were extremely bland so we asked for some salt. One waitress brought over a salt shaker which turned out to be empty, I then asked for another but again it was empty. There was one nice waitress who did keep checking in on us but most of the other staff were rude and avoidant. The food was also quite overpriced for what it was and I proceeded to feel a bit sick after eating. Very disappointing!
Amilah . 2024-09-05
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I went on a monday night expecting it to be quite empty. It was full. The ambience is perfect. The food was also good. However, my meal came out early compared to my husband's meal where we needed to chase which was disappointing. Other than that, food was good and we had a great evening - thank you! Sharing some other dishes from a lunch that was recently had aswell.
Ftse . 2024-09-01
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Called in on a Tuesday for a light lunch. Virtually empty inside, a few people in the garden. We waited 20 minutes for our order to be taken. Another 20 minutes plus for our food to arrive, and so it went on. I could understand if the place had been busy, but it was far from it. Even paying the bill was problematic, with no apology for the delay. Food was OK, but service appalling.
Teresa Noakes . 2024-08-27
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Appallingly over priced food and drink and they lump a service charge in. Small portions, huge wait for food and stuff forgotten from order. If I could have given it 0 I would have.
Andrew Tilley . 2024-08-27
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Whilst the food was ok. We were not happy paying £23 service when the service just consisted of delivering the food. Many times we ran out of drinks but nobody asked if we wanted more. We were asked many times if we had ordered food we had not. All in all no service provided, what a Shame.
Spacit . 2024-08-26
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We were served by Bethan who was brilliant - really attentive and efficient. Food was great - totally worth the price. Lovely atmosphere both in the inside and outside areas of the restaurant. Would recommend the small plates and the harissa chicken burger!
Bella . 2024-08-24
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Great spot in Farnham. The staff are friendly and the covered, outdoor space is a great spot for a gathering.
Aron and Sasha . 2024-08-23
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Lively and well-presented bar with large garden. Great for medium-sized gatherings. Food was nice but on the pricey side, and drinks were ok and on the very pricey side. I’d return for the location, but not necessarily for the value. Service was great all round.
Adam Casciaro . 2024-08-20
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Well….. where do I start!! Booked a table for our ladies group and we managed to get a lovely table out in the garden. The garden was lovely, great space and even had its own bar , wow, what a bonus! We where served mainly by 2 lovely waitresses, Hannah and another lady,( name slipped my mind, sorry) They were both very efficient and friendly and where always around when needed We were asked for drinks orders whilst we all arrived and menus given We had several nice cocktails and then ordered food; 4 pizzas and 2 roasts Everything was delicious and fresh, pizzas looked amazing and my roast was delicious, lovely homemade yorkies, asked for extra gravy with mine which was quickly sent out too We were all too full for desserts today but know to leave room next time as was very tempted Overall a great experience with great staff and fantastic food, we WILL be returning shortly, thank you to all involved
Meowth4817 . 2024-08-18
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Food was lovely and Hannah was wonderful! :) :) x
Gemma Devlin . 2024-08-14
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Lovely food. Hannah was very welcoming and friendly!
Sian Friday . 2024-08-14
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Popped in for a drink. Nice building on the outside, but considerably knocked about and modernised on the inside so has lost a lot of original atmosphere. Drinks a little expensive £16 for a small gin and tonic and a pint. The staff looked as if they were on the run down at the end of the day. (8:30 ish). Lots of used glasses on the bar and tables in need of a wipe. Would try again and perhaps experience a different side to the pub.
Adrian Wells . 2024-08-05
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Beautiful building and gardens with great atmosphere and very decent food. Let down by being a little pricey for what you get and inattentive/disorganised service. The fact they've followed the trend of adding a 10% service charge to all tables regardless of size (no doubt in the hope that we're all too British to ask for it to be removed) stings twice as much as a result. While our server didn't quibble the request to have it taken off, it certainly leaves a sour taste.
Rob G . 2024-08-02
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My girlfriend and I recently attended the Lost Boy upon hearing several recommendations. The menu had a good variety, we selected the ham hock and garlic prawns for the two starters. Both were tasty, the garlic prawns were probably at the top of the price point deemed acceptable (slight running theme). The starters were followed by Porchetta, and my girlfriend had a mushroom chicken pasta. The porchetta was nice, as was the pasta. Service was good and the staff were pleasant. This place has good food, but it is exactly that, good. Some dishes on the menu are a tad overpriced and £7 a pint is probably the top end of what you want to pay. Nevertheless it is a pleasant establishment and I would be back.
Edwin Watson . 2024-07-30
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This place is lovely. Food was top, staff were friendly and it has a nice atmosphere. Highly recommend
Mark Dawson . 2024-07-27
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Excellent food, very attentive service. Great atmosphere. Sat outside which was great.
Sara Davies . 2024-07-21
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The best GNT. Quiet lovely atmosphere, the fresh fries are best 🍒
Aruna R . 2024-07-14
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Fancied a pint on way home. They sold beer so had one in here. Staff polite and friendly. Pub tidy and clean. Didnt expect to have to buy the brewery when i paid for a guinness but suppose thats getting normal now.
James Sly . 2024-07-05
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We called in without a reservation and were warmly welcomed and seated without any fuss. The waitress was attentive and was very efficient. There was a good selection of cuisines and the pizzas were freshly prepared and portion sizes were excellent. Price was reasonable and the food was served hot and promptly. There is a garden which is well appointed and would be pleasant for al-fresco dining. Would happily return when I next visit Farnham.
Rob . 2024-06-29
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Actually decided to go here after googling pubs not showing the football. Unfortunately for google, this isn't really a pub - much more a restaurant. Having said that, we did have a drink and the Guinness was not bad and the London Pride was very acceptable as well. The staff were polite and friendly.
The Whisperer . 2024-06-20
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It's not a pub. It's a restaurant.
Wade Brice . 2024-06-19
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We booked very last minute (2 hours before) & when we arrived they had a terrible water leak all over the indoor restaurant floor, we had to walk all around the front to get to the garden area passing men working on sewers so not nice. This had clearly been a problem during the morning & yet no one informed us this was the case. Service was slow, I appreciate it was Fathering Sunday but they should have been prepared for this. I actually felt they should have closed down, not the most hygienic having work done on sewers whilst people dined albeit 10 metres away. For the high prices I would expect exceptional service, our food order was wrong, the starter arrived with main course but we’d waited so long so just accepted it. The staff were clearly rushed off their feet which I don’t feel is their fault, management should have taken control. Then a senior staff member came out & barked so rudely & unprofessionally at the young waiters in front of customers it made us feel embarrassed for the waiters. Our food was not even cleared away from the table at any point, we even stayed for a coffee & not cleared. The food was delicious but I won’t be visiting again. I understand it was a difficult day & everyone under stress but in reality they should not have taken our booking if they were too pushed due to the emergency. There has to be consideration to their staff & building limitations rather than just keep bringing in the cash.
Nicola Frost . 2024-06-16
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Lovely atmosphere and friendly staff. Our waitress, Lottie, was really lovely and very attentive. Generous portions and lots of choice even if a little pricey.
Zoe P . 2024-06-16
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This is the second time we have been in the last month and both times have been so disappointing. This place has all the right aesthetics to make it great, yet it seems to always fall short on the service side. After ordering drinks, one of the beers arrived with black bits around the entire rim of the glass. I kindly said to the manager, who was walking past at that time, oh do you mind swapping this out as it’s dirty around the top of the glass. He rolled his eyes and said that it was just the water they wash it with (worrying), either way I expect a clean glass when ordering a drink. He didn’t apologise and made me feel like it was my fault for being fussy that my glass was dirty. Very odd. On the last two occasions I have visited, each time, half of the food has been delivered with various apologies oh why the other half is delayed. Today we ordered 3x pizzas and then a salad and fries to accompany the pizzas. The salad and fries arrived 20 minutes after the pizzas, which by that time we had finished. They took the salad and fries off the bill. It’s a shame as the pizzas were tasty. Our waiter was apologetic, but gave us excuses and reasons to why our food wasn’t ready. I said that we had same thing happened 2 weeks prior. He then said oh yes we were short staffed 2 weeks ago and that everyone is new and in training. Not really what you want to hear. We also heard a couple of other tables complaining around us about various things, food being delayed, drinks being delayed.
Jess . 2024-06-16
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A relaxing evening with my wife & son. Great service (from Bethan). Enjoyed the food beer and wine. Food was OK. Staff happy to move us from a cold area to a warmer spot.
john h . 2024-06-11
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Beautiful place.. really pleased to have tried it and have booked it for our Christmas party
Galin Lowe . 2024-06-11
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Came here with a friend for a couple beers and some lunch I had the chicken burger she had the beef burger both really enjoyed our experience
Liam Mitchell . 2024-06-08
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Top for a restaurant in a town in England... we were 4 people... some pizza, some fish, some meat... we were all satisfied... we will be back
Ferdinando Orsenigo . 2024-06-03
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Yeah alright. Nice looking pub. Bar pretty small for the amount of covers. Fair selection of drinks. Staff friendly enough but in no rush to get the drinks to you. Lovely outside when the sun decides to show its face. Or lovely if you enjoy sitting in the rain actually.
Ben Murray-Smith . 2024-05-29
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This was a really poor experience. We left before we could even eat our mains as we waited for 1 hour and 30 mins and it was not even busy ! I found the staff quite rude and we were literally ignored by them even after waiting as long as we did. My 19 year old daughter was treated like a 15 yr old after asking for a glass of wine. They said she could have a “small one”. All around bad, good for just drinks but the service was terrible.
Mia P . 2024-05-27
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We were seated in the pretty conservatory and enjoyed a delicious meal with friendly service. I particularly appreciated my Sticky Toffee pudding, I had a salad for my main course so I was allowed!
diane langford . 2024-05-22
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Good pizza, good beer, lovely staff. Only marking it down a bit as they were busy and a couple of our drinks got forgotten about, but it wasn't an issue. Great place to head if you're in Farnham
Ad Peters . 2024-05-12
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Huge garden with lots of seating, really nice atmosphere. Great service and food, highly recommend.
Joe Trueman . 2024-05-11
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Food and service very good. Well presented and good flavours. Atmosphere buzzing and friendly.
Jackie Faris . 2024-05-05
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Boy. You are so Lost… did not even make it to the food stage. No waiter ever arrived. So we left.
Jonny Slow . 2024-05-05
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Last 6 months has seen a huge improvement in quality of food over a year ago. Portions seems bigger and much much better. With that, it's also got much busier, so service at the bar can be slow, and often fully booked.
Paul Smith . 2024-04-25
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1499 Opinions
Zizzi's was fairly quiet when we visited at 7:30pm. There were a couple of lively birthday parties at the other end of the restaurant, but we were seated well away from them, which was a relief! The first minor shock were the menu prices - my calibration point used to be Pizza Express, where a "classic" pizza was between GBP10 and GBP13, whereas Zizzi only offer 3 types of "classic" pizza, and prices start at GBP13 going upwards. Pasta main courses are all GBP17 to GBP19, which genuinely did make me do a double-take. I appreciate costs for hospitality businesses have increased, but that's quite steep for a modestly-sized bowl of pasta and a minimalist portion of sauce. If I'm honest, it seems a depressing part of the "Farnhamization" of prices in the town, kick-started by Megan's charging £18 for a kebab, which seemed to start a kind of "arms race" in the town's restaurants. £18 is the new normal. It reminded me of the old "How To Be Middle Class" TV sketch - "Avocado on toast? One pound fifty? You're looking at eight pounds fifty, at least!". I had the slow-cooked beef and chiant ragu "pasta superiore", which arrived looking nothing like the picture on the menu - it was 95% pasta with a hint of sauce (although what sauce there was was delicious) and rather less generously piled-up than the photo. Yours for only GBP18.25, sir. My wife had a salmon and avocado salad (GBP17.25) which was better; decent chunk of salmon and a nicely-balanced avocado salad. The service was laughably poor; and I genuinely mean that. We ended up laughing privately at the Chuckle Brothers type mayhem! A young lady with a serious face arrived with our main courses and attempted to serve them to the people on the next table who were busy eating dessert - easy mistake to make, I know. She then approached our table and asked "Beef ragu?", so I said "Yes" - and she gave it to my wife, presenting me with my wife's salmon salad. I said (politely), "It's the other way round, actually" and the girl just walked away, still wearing the serious face. We decided to skip dessert and have coffees, whereupon the same thing happened. Despite us indicating who had ordered which type of coffee, serious-faced girl plonked each down in front of the wrong person and said "Enjoy" before turning her back and walking away. My wife whispered, "She does NOT want to be here!". We started musing over whether we should answer the wrong way round to the next dish and see if she put them in the right places! But we'd had enough, and asked for the bill. When we went to settle the bill, we asked if we could use a Zizzi gift card, to which the waitress (a different one to the backwards-dishes-serving girl) said, "How much is on it?". We replied that we didn't know, as it had been a gift to us, and could she check? No she couldn't, she said, and pointed us to a website address on the gift card, which we had to access before we could use it to pay part of the bill. Fishing out my phone, typing in the website address and then the 17-digit number from the card, the site responded "Success!" with a green tick, but didn't tell us the value on the card. Eventually the manager came over and said that he could check the card balance at the till, and that there are "two kinds of card - she thought it was the other kind". So that's that cleared up, then! Final laugh - there was a card with a QR code along with the bill, asking "How did we do? Scan the QR code to leave a Google review.". When I did that, a website asked me to log in to my Google account, then went straight to "404. That's an error. We don't know any more than that.". I tried again, this time logging into my Google account before trying the QR code - but it was 404sville again. So that was all a bit of an expensive comedy show. Add in a constantly-beeping fire alarm or security alarm in the foyer behind us, and it wasn't exactly the 'dining ambience' one would expect to go with one's £18+ bowl of pasta and £17+ salad.
198 Opinions
Disappointing food, poorly seasoned and presented. Wouldn't rush back.
264 Opinions
Delicious, authentic Italian food, very reasonably priced. Friendly atmosphere, great service.
1003 Opinions
Always a good meal to be had at Firenze. Pizza oven was out of commission when we went the other day but plenty of good food to replace! Sea food risotto was excellent.