Based on 1.139 opinions finded in 2 websites
Opinions
Disorganised. Tables being sat and told of table service but then no one taking orders or giving out menus. Tables were putting hands up to catch the eyes of servers. When people were going in to order due to waiting so long, a server was quite rude. Our drinks came 20 minutes before food. Our order came and both were wrong. Then had to wait another 15 minutes to correct the order. When we did eat, it was ok but not worth the money,
toriaevans . 2024-10-27
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Went out for a monthly meal with my Mothet. We have been here before and it was fantastic but unfortunately today's visit was not. I am celiac so have to jave gluten free food. I ordered the Breakfast and most of it wad stone cold !!!! My gluten free bread was like a brick, fried egg was sont cold along side the hashbrowns and mushrooms where also cold and dripping with oil and the bacon was cold and not smocked ( as the menu stated)The only two things that stayed hot where the beans ( in a pot) and sasauges. I am now not feeling very well due to this. My mother ordered the Lasagne with chips and coleslaw. The pit of coleslaw was extremely watery and the chips where like a brick, also stone cold ( like they have been sat in the fryer basket doing nothing) and the Lasagne , the meat in the middle was pink. The service was not great. Ordering ny gluten free food I got asked if I wanted black pudding ( not gluten free), pointed this out. This is small but not the point. My mother and myself had two pints of diet coke and tasted like the postman had gone. We had to go and order our food at the till and the waiter did not return and had no check backs to see how the food was. When getting cutlery on the table( cutlery and napkins in a glass) looking in the glass the napkins had a black like mouldy stain in the corner so we used the other tables cutlery and they where dirty. Upon leaving the venue, we where seen by staff but no comment as we walked back through the doors to leave. No thank you or good by and have a nice day , witch is just polite as a customer leaves but we had nothing. I understand people are busy and have a job to do, but check backs on food is a must, customer service is a must and being polite also. Unfortunately to to this we will not be returning to the venue
Lia C . 2024-10-25
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Used to come here all the time. Great location and food was great. Sadly the new owners don't come up to par. Price increase but quality and quantity have gone.
steve . 2024-10-13
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Called in here and sat outside undercover at a wooden table and chairs amongst lovely hanging baskets watching the canal boats and kayaks. There was plenty on the menu - simple honest nothing fancy. The Mac cheese with bacon and onions was enormous! The other half had chicken schnitzel - it was nice but would be better with a sauce. There were dog bowls and dog treats. I don’t know why folks moaning about paying up front! Would come back again .. certainly left full!
Linmar1 . 2024-09-11
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This place used to be a great spot to stop by the canal for both food or just a drink. Unfortunately the menu leaves a lot to be desired now. The outside used to have lovely big wooden benches and now it’s just cheap plastic tables and chairs like you would have found in an old greasy spoon. I’m not sure if I will go back or not.
Bigsig . 2024-08-24
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Nice food, lovely location. Each and every one of the staff were polite, pleasant and attentive. They even gave our dog 2 sausages they had left over from breakfast. Definitely recommend
Helen W . 2024-08-19
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The person taking our order was friendly, and our order was taken promptly. My friend and I were then surprised when the waitress came back and asked for payment before we had our meals! When we voiced our surprise, we were told, "That's the way we do it." Not exactly helpful. When our meals arrived, we had ordered chicken schnitzel. We were underwhelmed. The Schnitzel was not as expected, freshly cooked, but more like a frozen breadcrumbed chicken burger. Another diner sitting behind us had ordered the same meal and, like us, had expected a freshly cooked schnitzel. We decided not to say anything. After all, we'd already paid for our meals and couldn't be bothered with the hassle not wanting the meal would cause!! The two meals and a Pepsi and 7 Up cost £36. People reading this review may be of the opinion that's not expensive, but it was for the poor quality of food served. We won't go back.
Lillian M . 2024-08-17
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Went here for breakfast at the end of our celebration weekend in the area. My wife is Coeliac and the menu offered a lot of choice, although we were prepared for a few options missing as it was a Monday morning. Needn't have worried. We were 11 and having sat outside right alongside the canal we were served by a lovely waiter and his trusty ipad. The menu choice is extensive to start with, but when you are offered your fried eggs as soft or hard, your tomatoes tinned or fresh and your sausage pork or smoked it goes to another level. Admittedly it wasn't overly busy, but the food came in a very acceptable time and despite the number of us it was spot on. No incorrect orders, no missing items. The Coeliac choice was very good and all available. I liked that you paid when you ordered as it saves that interminable wait at the end for the bill etc. Our waiter was well armed with his trusty ipad, a card machine and a great personality coupled with a huge knowledge of the menu choices. No complaints at all from us and would definitely recommend.
David B . 2024-07-29
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Absolutely first class. All of the staff were incredibly polite and friendly, and the food was excellent. If ever I am in the area again I will definitely give this place a visit.
Malcolm D . 2024-07-27
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We booked the potting shed well in advance, specifically so we could have a private space. When we arrived, we were told somebody else was in it and asked whether we could "just sit somewhere else". When we argued the fact that we had booked two weeks ago, the extremely rude manager told us that the people in it had booked before us. When I asked to see their booking, she said she would show me later as she was "busy serving other customers". The kind waitress helped us find an alternative shed, and explained that there had been a mix up with bookings, the other group had booked that shed but been placed in ours. If the manager had just been honest about this and apologetic (which she wasn't at all) we would have understood. To top it off, my drink was really bad.
scooper229 . 2024-06-21
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Had fish and chips very dry Fish was all batter no Fish once took batter of what fist there was very rubbery Never again rest of family meals of five very dry
Safari04734532820 . 2024-06-16
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Haven’t visited here for a year or so. Staff - lots of them!- very friendly. However I had the worst coffee ever! Bitter, almost like the coffee you get from a vending machine - certainly not freshly brewed. Visited the toilets whilst there - awful. One was flooded with no loo paper / floor was awash. The other one was blocked. Advised the staff. There are lots of alternatives in the area so doubt we will be visiting again. Such a shame as it used to be such a great place to eat & drink.
lassfromcoatbridge . 2024-06-09
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It is a lovely location but that's about it. The whole place is dirty the drinks are terrible, watery hot chocolate and bitter coffee. We waited 40 minutes for two breakfast sandwiches both served on stale, rock hard bread one had an item missing which they did bring out quickly but everything was flavourless and the bacon was barely cooked.
ZP . 2024-05-27
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This is a great place for lunch outside on a sunny day, with plenty of space inside when it’s cold or wet. We enjoyed the generous all day breakfast and tasty breakfast ciabattas, sitting alongside the canal watching narrow boats navigating the lock. The food, service, and prices were all as good as the view!
Louise C . 2024-05-15
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Not as good as we remembered! The place seemed a little run down with about 15 different staff members on. The waiter tried to take our drinks & food before we had even finished! The food was nice with big portion sizes but the table cloth was dirty when we arrived. They did give us extra chips as there was a little wait for food (which they told us about when we ordered) and our 2 children were getting abit restless. We had to pay for our food when we ordered which was fine but we had no reciept or anything, we were just told the amount we had to pay. Such a shame as this used to be one of our favourite places to eat when coming to Bradford on Avon.
Amy H . 2024-04-14
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We have been coming here for 15 years. Sadly the place seems more run down each time. It has a lot of very young staff who are trying to do their best, but they seem to lack leadership in my opinion. Our waitress put the menus down on our table carefully avoiding the wet patches and lump of something chewed looking. She did wipe the table over when i asked her to. There was some food and mayo flicked on the front napkin in the glass on the table. There was a butter pat and dirty napkins on the floor by our table for the whole visit, various staff members trod on them but didn't pick them up. We ordered 2 teas, one of the cups had a hair in it and the other had a brown ring in it. The toilets are dingy and horrible, one of the toilets didn't have a seat! The tap has been dripping for as long as I can remember (years). The whole cafe looks like it needs fumigation. The food was OK tasting but sadly we won't be returning as the state of the place put us off, I wouldn't like to think what the hidden parts look like! It really feels like no one really cares about the place anymore, it's a real shame as its a lovely location.
devushka25 . 2024-04-02
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I found it strange that we were asked to pay before our food was served, (Dubious practise that should have rang the alarm bells) I soon discovered why, My wife and I ordered Chicken Masala. What ever we were served, it wasn't like any Masala, I have ever eaten before. Coffee that tasted much like I would imagine heated washing up water would. Now we realised why they took our money before this hideous food was served. The assault on our digestive system left us both ill and regretting the moment we set foot in the pace. Never again.
David H . 2024-04-02
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Very disappointed. This used to be a superb place to eat, but today’s serving of Chicken Tika Masala was less than delicious. It looked as though it had been mixed with sour milk or cream - tasted OK but just that: OK. Nothing Special…and we had to wait a further 5 minutes for the mango chutney to be delivered to our table. The staff were friendly and helpful - at least that was a saving grace - but suggest they change their chef.
GirlClown . 2024-04-01
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Delicious hearty breakfast enjoyed by the whole family. The build your own breakfast is a great idea and full of options.
christian m . 2024-03-29
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Dropped in for lunch. Lite bites were substantial - excellent nachos, baked potato with beans and cheese. Think the mains are likely to be equally generous. Loved eating in a canal boat overlooking the canal.
swindonqueso . 2024-03-27
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A lovely Mothers Day lunchtime with family , we enjoyed all our meals.. I had fish & chips & staff were all polite & friendly thankyou ,a really nice afternoon
Sandra N . 2024-03-10
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This is a jewel of a find. Fantastically cooked food, great quality ingredients in a quirky original cafe with welcoming staff who know who how to look after their customers. I have just read the last two reviews prior to posting this, and in my opinion, the last one in particular must be malicious as it bears no relationship whatsoever to what we observed and experienced today on 20.2.24. We shared Mac and cheese with the additional option of crispy bacon and onions, and steak ciabatta sandwich. The mac n cheese was the best I have ever tasted and a very generous portion. Lots of sauce, very cheesy and the bacon on the top was tasty and delicious.! The steak sandwich was also the best we have ever had. It was full of beautifully cooked great quality steak and fried onions. Both dishes were under £10, which was amazing value for money made even more impressive by the quality of ingredients. One of the best lunches we have eaten out in a very long time. The quirky, decoration and environment of the café was a bonus, as was the great music being subtly played in the background.
barbarahI4737LT . 2024-02-20
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Arrived well before lunch service ended, but was told couldn’t order from the lunch menu as the chef had to get away early So ordered from the snack menu - a hot dog and chips Had to take it back twice - first for mould on the hot dog bun (was told it shouldn’t be mouldy as had just come out the freezer - seriously!! The bakery 200yds away in sainsburys was flogging the freshest hot dog buns I’d ever seen) - second for cold hot dog, to be fair they did offer to replace the hot dog, but having waited 30 minutes for it, just asked them to chuck it in the microwave for 2 minutes, so we could get something it eat and then leave During the 2 trips to return the food , noticed plenty of staff in the kitchen - presumably they were only qualified to cook hot dog and chips from the freezer and not gammon and chips from the freezer 🤣 Having said all of the above, the staff weren’t rude, so maybe the place was just having an off day But next time we’re in B-U-A we’ll go to the pub opposite instead
Sightsee11616052122 . 2024-02-01
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Delightful cafe set on the canalside. Lovely coffee and tea with friendly staff. Warm and cosy with some interesting artefacts. Well recommended.
Brian E . 2024-01-18
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I’ve been here twice since new owners. And both times been disappointed with the food. £9 for a plain tuna ciabatta spread with MARGARINE not butter, just wrong in my opinion. I think it could also come with a garnish just to make up paying £9. I had the sausage and mash. We’ll just the sausage as the mash was also lathered in margarine so that was all you could taste. The chunky chips anemic and not cooked enough so still hard and not enjoyable. The service and onion rings were very good tho :) I will always return to this place as I am local however only for drinks, shame as this was a nice place to go with family
Lorna D . 2024-01-08
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The wait for hot food was too long so we declined the wait and instead chose Coffee/Tea and cake. The cake was fine but the Coffee/Tea had an odd taste. We believe ot was a processed milk that is used in their Coffee machine; it did not look or smell like 'Fresh Milk' and we thought it was a 'Longlife' milk. We will NOT be returning to a cafe we had been to on several previous occasions as a result of this.
prskcs . 2024-01-03
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We visited the lock inn a couple of Saturdays ago with our grandson, we were greeted at the door by a friendly Team, we ordered our food & drinks promptly & our drinks came almost straight away, we didn’t wait long for our food either! The food was great & we ate it all. The staff are a credit to the place, they were so polite & helpful! It’s like they’d actually been taught about service! Something lacking in most places, they deserve recognition but sadly we didn’t get names, in particular a young man that was so kind to our Grandson! He brought him a dinosaur to play with as he had printed dinosaurs on his clothing, he’s a big credit to you!
D N . 2023-12-19
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A quick stop off and look around this quaint little town. Decided to stay for a spot of lunch, what an amazing place. Being a vegetarian I don’t normally get much choice but here they really cater for everyone. Staff were polite and friendly and portions were large my wife and I both struggled to eat it all, but we did manage it. Excellent Value.
David W . 2023-11-25
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I want to be positive, but I'm sorry I can't.. Place was grubby, cutlery in pint glasses that were dirty Worst coffee I have EVER had Long wait for food (4 other customers on site) Food came with missing items (they did rectify when I told them) Food luke warm Tasted cheap and I genuinely struggled to eat it I felt sad Very young staff who seemed very underconfident, and appeared to be lacking leadership One young man who cleared my plate was lovely though, wish I had got his name as he deserves a mention as he was really trying in his job and if I ran a local business I'd have offered him a job. He clearly cared. I've known this business since the day it opened. I just wish they could improve some basics. Please buy a proper coffee machine. I can't stress enough how awful the coffee was, like dirty dish water, anything would have been better. I paid 3.25 for it and I wanted to complain but it wasn't the teenagers fault, and could see no authorative worker to explain this. Deep clean needed. Replace the chipped crockery. Get a strong team leader.
233434kimmy . 2023-11-04
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We stopped for coffees on our walk along the Kennet & Avon canal. The setting is perfect with open and covered areas with canalside seating and plenty of room inside too. The food menu looked very tempting and we would definitely recommend a visit.
Sightseer23093464678 . 2023-10-30
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Nice location & friendly, but cold inside, poor GF options, payment required before eating. Disappointing
eglintongirl . 2023-10-16
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We have visited The Lock Inn many times over the last 20 years, this was the worst. Non of the staff appeared to be over the age of 18 which I wouldn't have a problem with if they were confident in what they were doing. The furniture was tacky and worn. I am sure the sticky back plastic on the tables in the barge was the original from when we first used to take our- (now adult ) children.It certainly didn't smell, or look like anything had been changed. The menus were dirty and worn with limited options. We were able to choose a table and after waiting to be served we were eventually told its was at least a 40 minuet wait for breakfast! The Inn was only about a third full...why the wait!!!!? We left! Not likely to go again. Even if it was just an 'off day', they couldn't recoup it enough to make me want to experience that again!
SeasidePondering . 2023-10-15
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Seated very quickly Menu too complicated for the servers Hard egg soft egg etc We ordered our meals all wanting soft eggs Coffee was a big let done no more fresh coffee all from a machine including milk and sugar and served in cracked mugs on the rim where you would drink from After 45 mins waiting the breakfast was a big let down hard fried eggs not soft as requested Mentioned it to the server and received the explanation of we got no staff in the kitchen but you had 5 standing around taking orders Mine arrived again with hard eggs I asked her to return it as I don’t eat hard eggs They did make two more eggs for me but did not offer the rest of the party Water arrived in paper cups Big shame eating here lots of time but I’m afraid I will not be returning
Jax E . 2023-09-24
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My husband and I stopped here for an all day breakfast . sat by the canal a lovely setting. The food was really good but the whole experience was excellent due to the staff - all young but they have got customer service to perfection - well done - attentive, polite and friendly without being overbearing .
maggie w . 2023-09-23
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Breakfast was excellent best we have had in a long while,lovely tasty bacon,nice sausages hot crispy hash Brown's and fried bread to die for! 😋 also hot delicious coffee! The waiting staff on our visit were very good especially a young guy called Louie, his customer service skills were magnificent- watch out management someone will snap him up for their company if you don't look after him!I Overall we would definitely return,cannot understand the bad reviews? perhaps a local rival business with a large family😂😂😂
kiapuppypia . 2023-09-10
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Lovely looking canal front.take a photo but don’t enter you will be disappointed all the other reviews are spot on
Rayyeno . 2023-09-01
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Another visit here to give it a second chance and unfortunately will not be returning. The staff need training in Customer Service. 9 Waitresses stood around talking is not very professional......
Charlotte Y . 2023-08-28
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Had breakfast which was cold husband asked for beens he got tomatoes not much on the plate a disappointment not a good experience
Sandy K . 2023-08-28
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This place used to be a gold mine when Dick ran it. We keep giving it 2nd and 3rd chances spaces about a year apart but each time is a major let down. The waitresses were doing their best but the place lacks some real...
garydZ3526NR . 2023-08-23
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Were warned about a 30 minute wait for food but welcome warm, drinks served promptly and food was lovely. Wouldn’t hesitate to return.
sarahs873 . 2023-08-23
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A beautiful location ruined by terrible food. 2 adults and 2 children with different dishes, however each was very poor quality and lacked any flavour. Lumpy mash that tasted of nothing. Watery gravy that lacked flavour despite the chef attempting to load it with chunks...
I7488BOjohng . 2023-08-15
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This place used to be so amazing, we always made several visits to it when we visited Bradford-on-Avon. Now it has changed owners and is absolutely awful. The only thing it has going for it is the location next to the canal. We thought we...
LeeAnneB78 . 2023-07-16
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Looked nice from the path, when we got in there we quickly realised it wasn’t but stayed to shelter from the rain. Cheap seating and plastic tables. The drink was fine but our food was poor quality. It had a funny atmosphere and the staff...
Leopardwashere . 2023-07-14
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Worst coffee I've ever tasted, then waited 45 mins for beans on toast. Waitress didn't say there would be a wait, this is the major issue....the communication. I had to leave to get to an appointment and was told by the manager that she couldn't...
37trevorr . 2023-07-03
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We have been using this cafe for many years, only twice since under new ownership both times it was disastrous, the last time we waited an hour and a half despite asking various members of staff to chase our order with no success eventually we...
adrian2692018 . 2023-06-23
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It is a lovely spot to sit and eat. However, the service was absolutely shocking! We were the first booking to arrive at 8.30am and was seated by an older lady. She advised someone would be over to take our order. The lady returned within...
CharE88 . 2023-06-18
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We have visited in the past and always had excellent service and food. Today after waiting twenty five minutes for a waitress to take our order I had to ask for someone to take our order in the meantime people arriving after us were having...
Lovemygardens . 2023-06-10
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Disappointed, food took a looooong time to arrive, my wife’s soft fried egg was hard, what’s the point of asking how you’d like it if they don’t get it right ? Real shame, it used to be really good and our go to place for...
ab85772 . 2023-06-06
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We’ve been coming here for years for a boatman’s. Me and my partner visited today for the first time in a while and was so disappointed. We waited 40 minutes for our food even though people were coming in after us and getting all their...
Wanderer03955510020 . 2023-06-05
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I haven’t eaten at the Lock Inn for a long time so was very excited to visit on my birthday. Very pleased to say the apart from several aesthetic upgrades, the feel of the place hadn’t changed. Same fantastic service and brilliant food. Helped that...
999ScottM . 2023-05-28
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This place has to have the worst coffee ever. We just popped in for a coffee and to watch the barges go by. We took one sip of coffee each and left. It tasted like something from a cheap petrol station machine. Arrived in a...
JenBailey . 2023-05-22
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Lovely location but there’s where it ends Ordered chicken mayo ciabatta absolutely disgusting chicken was gristly and they must have put an whole bottle of mayo in it ciabatta was like a wet sponge. If they can’t get this right. AVOID
Happiness45068206593 . 2023-05-11
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First time we’ve been since the new owners have taken over. We ordered two flat whites (my wife was told they don’t have a decaf option). Possibly the worst flat white I’ve ever tasted. So bland & it was as bad as instant coffee. My...
Rocket789 . 2023-04-23
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We booked a table for breakfast at 830am We ordered the boatman breakfast for 9.99 which was lovely The coffee was lovely and hot Beautiful views of the canal We sat inside Pay by card on arrival no cash taken Will definitely be back again
Anna t . 2023-04-13
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1. Setting. Location. Potential. Fantastic. 2. Choice of food. Seating. Excellent. 3. Vegan options. Very poor 4. Ability of employees to take a correct order. Very poor 5. Ability to deliver correct order. Very poor 5. Ability of kitchen to deliver hot food. Very poor.
thestradlingb . 2023-04-09
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It’s been a while since we last visited the Lock Inn but we weren’t disappointed. The food was piping hot and a generous sized portion. I had the Boatman’s Breakfast which is big enough to satisfy anyone’s appetite. It’s table service which I prefer as...
fishing1230 . 2023-03-26
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The service was pleasant, friendly and quick. The food was nice though the coffee wasn't great quality. Interesting canal-side setting. However, it turned out that the cafe does not accept cash. I would not return until they change this. Going cashless is just for their...
R L . 2023-03-09
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The evening before a trip from South Somerset to Cheltenham we were looking on the internet for somewhere to stop for lunch and came across The Lock Inn. It looked cosy and very quirky and so we decided to stop there for lunch. We were...
545Chris11 . 2023-02-08
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Visited last Sunday on a glorious sunny morning. A very nice welcome. Clean comfy table found but the coffee, yuk. The latte was indistinguishable from the flat white and I don’t think there was more than a spoonful of milk between them. This was the...
elizabethjF5033MA . 2023-02-08
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We visited to have a family Sunday out. The service was terrible & were told 30min wait for food & waited over an hour. The food was then cold and we had to leave it. Cost of £60 for us all I will definitely not...
L9929OZcatherineb . 2023-02-07
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Impromptu brunch with a friend after a dog walk. Food delicious and served fresh. Server was friendly and efficient. We’ll definitely be returning 😎
430helend . 2023-02-06
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We booked a table for 12.30 and on arrival we’re told there was a wait of up to an hour. However, nearly 2 hours later we finally got our meals- very average. We were a group of 2 families so I would not recommend for...
gem1974 . 2023-01-06
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Visited today with my husband. Lovely welcome on arrival which then turned sour. Ordered our coffees and food, all very pleasant. We were then approached by an older lady and told no smoking or vaping. Neither myself or husband smoke/vape so no problem. The older...
SamanthaTaviner . 2022-12-29
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Came to the Lock Inn on Saturday lunchtime. We were really impressed, lovely location, friendly staff, great food options. Really good choice for veggie and vegans. We will be back
Rachel A . 2022-10-22
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We arranged a meal here for 22 friends and family after a trip on the canal. The manager and staff could not have been more helpful with devising a vegetarian/vegan menu with plenty of choice, the food was excellent (but beware the heat of the...
zxbbchhdll . 2022-10-09
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Delicious food with fast service. Also relatively cheap and in a nice setting with lots of seating available.
A5125RZamandac . 2022-10-03
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Lovely views of the canal and good size meals. Wheelchair friendly and the ladies who served is couldn't have been more friendly Clare and Tash.
jessiej64 . 2022-09-22
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Horrendous. I have been visiting the Lock Inn for more than a decade when The Moulton Club has a meeting at The Hall and the place, clearly 'under new ownership', has changed a lot. Not for the better. All the recent comments about the slowness...
iank131 . 2022-09-10
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Having an excellent full English, sitting canal-side, watching narrowboats negotiate the lock. Perfect to start any day. The bonus was a generous well-presented breakfast and excellent attentive service. All this for a reasonable cost. A place to come back for a drink and relax. Thoroughly...
477KeithC . 2022-09-03
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We were very impressed with the quality of food here and the attentiveness of the staff, who were exceptionally busy! Yes there was a wait but it was worth it. Very happy and Thankyou.
933annekaf . 2022-08-30
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Read some bad reviews on here about the Lock Inn, but we had excellent service, seated straight away, order taken and drinks served quickly. Food was great!
emilywZ3768JB . 2022-08-28
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Made a short visit to the lock in this evening with my partner and 3 boys, wasn't any later that 6.30 in the evening. We actually come to the lock inn quite often for some food or a few drinks and have never been asked...
EllieWard93 . 2022-08-27
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We chose the Lock Inn as they used to serve Mena Dhu (like Guinness but better, from St Austell Ales in Cornwall). Unfortunately they have stopped serving it which is a real shame. However, on to the food and service. It wasn't very busy as...
S4666AJmikef . 2022-08-25
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What a terrible shame, this used to be a really easy going, cheap pub grub cafe. It now only accepts cards - even for a packet of crisps!! The food is overpriced and lower quality. No smoking - even outside ... what a bore!! The...
561garryp . 2022-08-23
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The cappuccino was the worst I’ve ever had typical coffee machine taste. Why not use the proper way of making coffee I will not be buying a coffee from you again
Paul S . 2022-08-22
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Excellent service with food to match at an ideal location. Staff were friendly and prices were very affordable. So impressed with the place, I came back the next day and ordered something different, which again, did not disappoint.
Nick0506 . 2022-08-21
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Enjoyed a cold drink and a waffle by the canal at the Lock Inn. Nice shaded terrace and very good service. Dog friendly and reasonably priced.
xlg92x . 2022-08-14
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Fantastic location, most tables were shaded. We went on a busy lunchtime and the wait wasn't too long to be seated and served. Staff happy to chat and pay our dog attention. Food was good, we'd visit again.
Gemma R . 2022-08-09
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Absolutely awful experience . Waited 20 mins for a can of drink ! That will set you back £2.95 shocking prices . Waited a further 20 mins for food on top of that . To be served with under cooked potatoes, eggs that had been...
V4709UCjuliep . 2022-07-30
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On Sunday 24th July, 2022, I went for breakfast at the Lock Inn. I ordered a Boatman's breakfast and a pot of tea. I was served at 1.08pm and told I could wait forty minutes. I agreed but hoped it would be closer 30 minutes....
paulhX6359NB . 2022-07-24
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Beautiful, quirky smoke free meeting place! Good good, veg and vegan options… great staff, thank you!! Gorgeous place to visit, I hope to go back again!
katelouiseleopard . 2022-07-21
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Came in for lunch on Saturday afternoon. We were advised upon arrival food would be around 30 minutes which was totally understandable and that it was all table service. Well they certainly need to improve if there table service as we were constantly ignored. We...
Annalea007 . 2022-07-16
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Friend and I stopped here for a mid morning coffee and should have realised what quality might be like when we were told it would be from a machine. I had a latte which I couldn't have with soy milk although it was on the...
karendJ2760YW . 2022-06-24
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Staff were polite and efficient and the food & drinks were great. Reasonably priced for the quality of food and picturesque location beside the canal. Very relaxed atmosphere and being a 5 minute walk away from the train station, it was the perfect way to...
Max B . 2022-06-10
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Lovely setting on the canal, great location to watch the world go by. Staff very attentive and knowledgeable Food was excellent and although it’s more than I’d normally pay, it’s worth it for the view and vista
Sightseer388735 . 2022-06-10
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My wife and I just dropped in to this canal-side restaurant and hadt the best experience. The place was packed, but we couldn’t think of a better place to hang out. The food was unique and done to a T. The atmosphere was families, friends,...
denism . 2022-06-03
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After a nice hike my husband and I decided to have lunch here. Even though it was crowded we enjoyed the wait . Our server, Eden, took our order and informed us of wait times. She popped by often with updates and made sure our...
christinamX4672DW . 2022-06-03
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Just completed a narrow boat canal cruise and had the amazing fortune to not only visit Bradford-on-Avon, but also discover and experience the food, drink and service at The Lock Inn. This establishment is perfectly located right on the canal bank, the staff, including Jody,...
Ian N . 2022-05-20
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It's gone. I used to love it, now a tacky overpriced imitation of its former self. I won't depress myself with a return visit.
753owent . 2022-05-15
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Such a shame this place has gone so drastically downhill. Ordered a lamb shank, an hour wait for food despite them not being busy and is having a table reserved. I'm positive the lamb was boiled and not roasted. The seasonal vegetables were peas only...
yasmineharrietp . 2022-04-19
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What a shame that the lock inn has gone down hill since the new owners. The owner/ manager is rude and unfriendly the food is shocking and expensive. If your going to keep the famous names then you should really do them justice 🤦♀️ What...
67hattiep . 2022-04-12
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Been to Lock inn multiple times in the past, the food is nice however there is always issues and have now given up. We had glass in our food once which staff refused to believe and said it was a salt crystal (was clearly a...
AlCrPi . 2022-04-12
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Visited as a cake and coffee seemed in order on our long walk and the experience was not good. It used to be so good here. What has happened? Coffee was from a poor machine (they could not offer a decaf flat white only a...
Devon B . 2022-04-11
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Stopped for breakfast on the way to bath via the canal. it was excellent and easily the best breakfast of the week. We enjoyed it some much we planned our return trip so that we could stop again for breakfast. really really good and excellent...
Q454YYcolink . 2022-03-27
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I am a foodie and love a great dining experience. You only need 3 things for this to work. Good food, service and atmosphere. This place has one of them. A nice view of the canal. EVERYTHING ELSE IS AWFUL. It is watery prison coffee,...
Christopheralexx . 2022-03-27
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Having wondered around the town earlier, we were somewhat shocked at the high prices everywhere was charging for food and drink. Why Bradford on Avon thinks it has to be so expensive is beyond me, We returned ti The Lock Inn as we have eaten...
PAULNO_11 . 2022-03-17
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Walking past and having eaten at the lock inn lots in the past, we decided to grab a ciabatta to takeout, ordered 2 tuna mayo ciabatta (one with cheese) and a can of pop, the sandwich’s were £9.95 (each!!) I don’t mind paying a premium...
507bus . 2022-03-14
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My husband popped in today for a couple of sandwiches, he came back with a Brie, ham and cranberry panini for me and a prawn sandwich for his self, my panini was ok but it had far to much cranberry sauce put in so it...
Z4040UTemmas . 2022-03-13
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Lots of Gluten Free options which is lovely to see! Gorgeous setting by the canal. Friendly and attentive staff & most importantly, tasty food 😍
Vicky M . 2022-03-04
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Went to Lock inn for the first time since new owners, obviously COVID didn’t help. We had a fabulous time. Staff were incredibly efficient and helpful, particularly Jodie. Boatman’s breakfast did not disappoint. New developments of an upstairs and more tables sounds amazing. Will definitely...
663elisabeths . 2022-02-25
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191 Opinions
Absolutely dreadful! Advertised a la carte menu replaced with a 'bar' menu. Took the waiter 15 minutes to bring a menu and ask if we'd like drinks 40 minutes for food to arrive which was not hot. The pork belly my colleague had was wrapped in gooey fat not crackling, the pumpkin sauce was a teaspoon of orange 'something' and the seasonal veg was mashed potato and some peas. The chicken burger was deep fried and tasted of old fryer fat as did the 'tepid' skin in chips. Presentation of the burger was non existent and the two tiny leaves of lettuce were brown. This was fed back to the waiter when he finally returned to our table his response was he'd mention it to the Chef. The after dinner treat of sticky toffee pudding was solid and rubbery, not moist. The tiniest bit of ice cream and a token gesture at the sauce all was tepid. The dining room was cold and drafty. The decor tired and wall paper peeling off the ceiling and walls. Utterly awful experience with nobody interested in the overall shoddiness of the service and food. Really disappointing, especially as this is the closest hotel to work. A real missed opportunity for this Hotel and Restaurant.
710 Opinions
Have just experienced excellent service at the longs Arms. Greeted on arrival by Beth who is an engaging young woman made us feel welcome. The server George and Eloise were attentive and friendly. Great team and enjoyable experience.
105 Opinions
Very good lunch, busy but were found a table quickly. Staff we dealt with were all excellent, special thanks to Amelia who recommended the BBQ chicken with sweet potato fries and coleslaw. Will be another addition to our favourite lunch spots..
199 Opinions
Food was delicious and the manager made our evening! Kerrie (sorry if it’s spelt wrong) was brilliant. She was funny, hospitable and nothing was too much trouble. We will absolutely be back! 💖
1794 Opinions
Stopped off for a late lunch/early dinner. So much to choose from. Had the steak and ale pie with mash and the steak and kidney pudding with mash. Both delicious, hot and plentiful. Amazing value for money. Staff very attentive and friendly without being overbearing. Lovely place for families, dog friendly too. 5 star on all fronts.