The Little Dessert Shop Sutton In Ashfield in Ashfield

First of all this place stinks of frying cooking oil , it’s really off putting, when I left I stank of frying cooking oil and so did my hair and clothes …yuk ! The toilets weren’t very clean with the toilet in particular being covered in yellow wee stains, again yuk ! We had to wait over 30 minutes to be served. Despite this , the staff were very friendly and welcoming. But if you are after a traditional afternoon tea this isn’t the one , it was cheese / ham sandwiches with a lettuce garnish and that was it for the savoury selection, no crisp or sausage rolls just poor quality sandwiches. The waffles of choice were good along with the pancakes, fruit, ice cream and melted chocolate. If you want afternoon tea in a stinky grubby little cafe then go for it, if you want traditional afternoon tea then avoid this place.

Despite booking online, receiving a confirmation email and also a reminder email prior to our arrival, when we arrived last week, the staff had no information about our booking. We then re-booked for another 30 mile round trip for today as they "needed to get things in" for our Afternoon Tea for Two. The dessert aspects of the Afternoon (waffle and pancakes) were nice, although we were both given Vanilla Ice Cream when I was expecting the Mississippi Mud Pie gelato as advertised. The sandwiches, which was what they had to get in, were a major disappointment. The menu and website showed sandwiches with a variety of fillings. What we actually received was a choice of Cheese on White Bread or Cheese on Brown Bread. Not even any sauces or condiment to liven them up. We were told we could have free refills. No one came to us at anytime to offer refills or ask if everything was OK. The website also mentioned a "bottle of alcohol free fizz" which was never mentioned. The food was filling and served, understandably, on a three tier plate stand rather than the pyramid shaped box with four drawers. But going by the menu prices for individual parts, I don't see how they can justify £60, certainly not for what we received!!

Worst desert place I've ever tried, missing white chocolate sauce that was paid for extra. Warm soggy strawberries wasn't expected on the waffles. If you like warm soggy strawberries then this is the place to go, as long as you only want 3/4 of a strawberry 🍓

We tired here for the first time. Looked great from the outside but the seating area is in need of a good clean. The staff appear under trained and uncomfortable dealing with customers. We had afternoon tea, which is usually something that’s explained to you when you arrive. We were asked which hot drink we wanted then what waffle we wanted but having not seen a menu we couldn’t answer we were asked to take a seat and check the menu.. so we did. Eventually the lady came back and took our order. When the food came out the cups didn’t appear clean, though it could’ve been staining but wasn’t sure. The sandwiches were mediocre. Some ham some cheese, looked like something I could’ve made up at home. The pancakes.. wow. So fluffy and warm and yummy. Same goes for the waffle, although the wrong waffle came out which wasn’t ideal but we ate it anyway as didn’t fancy trying to get the staffs attention. A few people came in while we were sat down and spend too long waiting to be seen. At no point did anyone ask if our food was ok, which is strange. I’m also very glad I didn’t bring any kids in with me as the music was loud and wasn’t appropriate. Would I go again? Maybe but only for the deserts.

One out of 5 disgusting behaviour Had my children in car bought a voucher for£20 of wowcher in March 2024 and took it . Firstly was told it was 24 hour notice . So then visited 24 hours later to be refused the £20 box and it was £50 ! I have 3 very upset children . They told me to blame wowcher . I will inform everyone who uses this company. Ruff staff and don’t go or what they say

Just been to little desert shop, to buy my daughter a dessert for her birthday, and the rest of the family, family of 5! my daughter and her sister have coeliacs disease and require a gluten free diet. When asked what desserts they had gluten free was told they don’t do gluten free, do vegetarian and vegan! I am absolutely astonished in 2024 we continue to face dietary requirements for a multitude of diets, some which are lifestyle choices, but gluten free is a no! Sorry but you have lost any future business from me when requiring cake that does contain gluten!!!

We have been here several times for afternoon tea as it's good value through Groupon. The afternoon tea is great food, however we continue to find the customer service & general environment poor. You get unlimited hot drinks, but we've never managed to get more than 2 drinks. You have to go back up to the counter, queue up & ask for them & they take about 30 mins to arrive. It always takes a really long time for them to take your order & they won't ever walk round and check if everything is ok or ask if you want anything else. As my daughter doesn't eat much we have afternoon tea for 2 and ask for a 3rd place setting, they never do it & although it's obvious there are 3 eating we always have to go and ask for a 3rd set of cutlery. The toilets are a farce. You have to walk through a storage area, the door doesn't lock & the light doesn't work. I know the shop can't control the general public, but there is nearly always someone swearing & complaining about the service whilst your trying to enjoy your visit, which isn't what you want with an 8 year old.

Went for an afternoon tea. Lovely place. Staff were very helpful. Food was unreal. Definitely be back. Thanks

Came for afternoon tea. Have been a few times before but I think this will be our last. Staff seem to want to stay in the back kitchen area. When finally got seated and served and ordered our desserts told the coffee machine was broke. Our desserts were lovely as usual. Our sandwiches were not. The floor was dirty to say it had only just opened . Before we left we went to the toilet Not good door handle broke and toilet didn't flush. Shame.!! you got a 3 average for the fruit and desserts

Arrived at 11 as that is the opening time shown on the door and their website. Doors were locked and member of staff behind counter scowling at us trying to get in. She eventually came to the door and said not open until 12 now. Politeness costs nothing and on first impressions of this place and attitude of staff member we won't be going back.

A couple of us decided to pop in for coffee and cake as we'd both passed this shop so many times and were curious. Dark and unwelcoming when we went inside, no cheery greeting or any indication how to order, whether at the counter or table service. We asked for menus and chose a table to sit at whilst we made our choices. First bad sign, chair was stained and dirty, next menus grubby and sticky, water marks on the plates on the table. We were then approached by a different member if staff who asked if we had a booking? Explained that we were just choosing from the menu. Apparently the table we had chosen was reserved. No reserved sign but was told the plates on the table indicates it's reserved. Unfortunately I haven't passed any clairvoyant tests?? Decided to leave and go elsewhere, not welcome, extortionate pricing from what we could see on the menu and needs a good clean. Won't be in a hurry to try again.

Delicious food and friendly staff. We had a dipping box between four of us. There was plenty of scrumptious desserts and fruit to choose from. We couldn't eat it all, so we took it home for later. This was our third visit and we'll definitely keep visiting.

Best food ever I go at least once a week,staff are lovely very welcoming give them a try you won't be disappointed

While we enjoyed the food we had, I'm afraid the staff need extra training on customer service which was sadly lacking with the person who served us.

We HD the lunch to take away and it was lovely. The sandwiches was fresh and tasted devine. But the most amazing thing ws the waffles wow amazing. There were more then enough even had more delicious delights for the day after

Just been to The little desert shop for a treat for the family… And my my what a treat. We ordered two waffles and a shake. The waffles was packed with a good amount of topping with an exceptional taste to those taste buds. Definitely will be visiting again… 10/10… it’s a must go desert shop 👌

This was fantastic value and the sweetest tea with a non alcoholic bottle Prosecco, tea or coffee. Delicious sandwiches with amazing fruit and pancakes and fudge squares with ice cream and waffles. It was presented beautiful and the 2 ladies Tracy and Abi were absolutely fabulous, had time to chat, nothing too much trouble, they ensured our every need was taken care of thanks ladies you smashed it !!! X We would definitely come back and the staff kept the place immaculate. Thanks again for a wonderful afternoon time out with family.

I’m not usually one to leave long ranty reviews on establishments, but I didn’t see much other way to express my disgust and frustration. I visited the shop in early June after hearing a few of my friends rave about the place. (And I must say that the service staff held up that reputation fantastically. I was greeted with nothing but smiling faces and positive friendly conversation) but in terms of positives that’s just about where it ends for me. I wanted to order the lick your lips cookie dough I do believe only to be told they didn’t have it in stock at the time. So I ordered alternatively as I felt quite on the spot. I understand stock runs out and mistakes in orders etc occur. But from what I’ve heard they regularly run out of most stock… anyway I wouldn’t say the desert was bad. But I wasn't convinced the cost was worth what I received. That however is not the main reason for this review. No. A few days later after deciding at home perhaps I just didn’t order the right desert for me, and wanting to give it another try I looked at ordering off just eat. But I made the mistake of reading a few reviews before I ordered. Big mistake. Not down to the actual feedback of the customers, but from the feedback from staff at the desert shop. It’s most likely one manager or the owner replying to the reviews but some of the replies, sarcasm, and outright bullying replies to some general feedback was enough to stop me ever handing over more money to that establishment. I think if you are ever deciding to go, or to order in, read the reviews on just eat beforehand. As it seems the management are extremely welcoming until you leave them even the Tiniest letter of negative feedback. It’s disgusting to read. And really soured my whole outlook on the business.

This must be the best place to have the most enjoyable meal/afternoon tea, in Nottinghamshire, do try the 🍓 sensation waffle

We were hugely disappointed with our experience at the Sutton-in-Ashfield branch. Disappointed with the quality of the desserts and prices Dirty cutlery and seating area Service slow Only full fat milk....what about alternatives eg; Skimmed/Soya/Almond ? Overhead music was blaring. The staff on duty were friendly though Unfortunately this was our first and last visit

My sister bought the kids a surprise afternoon tea voucher as a half term term treat. From start to finish they had a great time. They all loved the food (and loved the fact they could choose their own half waffle toppings). The dip tray...

Recommended from a friend who’s live nearby area . We park at retail park, few minutes walk . Nice looking while walk in . Friendly service to explain to us all desserts, we love all ours order . Will return when free time.

Food was to die for 🤤 a plus if you can’t finish you can always box up and takeaway for a pack up for work the next day or even breakfast like we did, staff very friendly if had to be picky could of been...

Excellent, attentive service throughout our afternoon tea. Checked a number of times if we needed any more drinks (bottomless tea/coffee). Plenty to eat (finger sandwiches, 5/6 chocolate dips for brownies, profiteroles, mini crepes, strawberries & raspberries and choice of waffle and gelato). Pleasantly surprised that...

I can't recommend this place enough! The service was fantastic and the food was amazing! The staff couldn't do enough for us.

If you love desserts, this the place for you. Afternoon tea for tea came with so much food that we weren't able to finish and had a decent portion each to take home. Staff were so friendly and absolutely amazing, Ste and Tracey did an...

This is the perfect place if you have a sweet tooth. The afternoon tea came with bottomless hot drinks (flat white recommended), a bottle of non alcoholic fizz, sandwiches, dipping platter and waffles. The Groupon deal made it less than half price but even at...

Great customer service from Rachel and Megan. Amazing food and a wide range of choices. I've lost count of how many waffles I've had now!

first time ordering from here, spent £45 to receive 2 little paper bags , the items looked amateurish compared to the online illustrations. we was missing a £14 sundae to which i tried contacting the store to no avail then to top it off we...

This is absolutely shocking took my order 1 hour 30 minutes to arrive I rang up twice to complain and all they could say was the order was on its way! I spent £25 here and 100% not worth the money!! Would not recommend!!

My box of treats was amazing! Absolutely loved our food last night. 10/10 to Amy for delivering it and being hilarious. deffo would order again, speedy too!

I've now ordered from this place 3 times and everytime food is amazing and portions sizes are very generous. The delivery driver Amy was extremely polite, she followed covid guidelines really well and it all felt very safe. If your looking for a yummy snack...

The waffles & pancakes were amazing!! I’ve ordered a few times from here before and we love them. We had a delivery driver called Becky the last time we ordered, she was very nice & chatty

Last weekend my partner & I treated ourselves to a dessert takeaway as we’d been into the shop before lockdown and thoroughly enjoyed the desserts! We were a little sceptical that our desserts would arrive in good time and that they would still be warm...

ordered the sharer waffle and pancakes absolutely amazing price and quality and great fast delivery from mike 🥰

Wow wow wow the food was magnificent, melted in the mouth. The customer service from the delivery driver Richard was amazing, greeted us with a socially distant smile, and conversation, which is just what we needed at this time. Will definitely be ordering again.

Had another dessert from little dessert shop. Just can’t stop eating them Iv even started to get to know my delivery driver Tracy who’s always so friendly and always smiling and even recommended I try the sweet addiction cheesecake and omg it’s addictive thanks Tracy...

The staff were very friendly and well dressed. I had ordered to collect and was advised on the website it would be ready in 30 mins. I arrived at the store to find my order had been thrown away so it had to be made...

quick and friendly delivery and the desserts are out of this world. tasty and will definitely order again.

Amazing desserts! Quick delivery, polite delivery staff! Food is presented well and is well worth the money! Will be ordering again perfect Friday night treat! X

Called in here and was horrified to find that it was absolutely heaving, no social distancing or table service and staff not wearing masks. In addition, there was no sign of the NHS QR code to check in. I left straight away, the risk factor...