The Kitchen in South Holland

Brilliant restaurant, loved the atmosphere and the staff were lovely, we went there for Valentine’s Day, the food was fabulous, we had the valentines special 10oz rib eye steak me and my gf loved it. Louise made it very special and the lovely staff, Charlene, Kacey, Jess. They were AMAZING and made it very special because of their great service. Thanks to the kitchen we had the best valentines, the chefs were brilliant, Neil one of the chefs was super!

I had an amazing experience at, The Kitchen! The customer service was outstanding, and the food was excellent. I highly recommend them to anyone looking for quality food and excellent service.

This restaurant promising “great British home-cooked food,” The Kitchen presents an inviting façade, with warm lighting that suggests a cosy and welcoming dining experience. Unfortunately, that illusion is quickly shattered upon entry. Service From the moment we arrived, the service was impersonal and unwelcoming. The main waitress or manager (believed to be named Sharleen) gave the distinct impression that she did not want to be there. She failed to acknowledge us upon arrival, instead engaging in conversation with another customer at the till. While waiting is understandable, a simple greeting or reassurance that we would be attended to shortly would have been courteous. When she did finally acknowledge us, her disinterest was evident. Instead of walking us to our table, she simply pointed in its direction, handed my partner the menus, and sent us on our way without so much as a smile. While it’s understandable that a long week in hospitality can be exhausting, professionalism in customer service should not waver—especially when guests are paying for an experience. If one is unfit to work the front of house, they simply should not be positioned as the first point of contact. Thankfully, the mood lifted slightly when our server Anita took over. She was friendly, attentive, and knowledgeable, offering suggestions and making us feel welcome. However, even her excellent service could not compensate for what was to come. Starters I opted for the chicken liver pâté, described on the menu as being “spiked with brandy and peppercorns.” If there was any evidence of brandy or peppercorns, my palate failed to detect it. Instead, the pâté carried the distinct taste of something that had been stored for far too long. It was served with a chutney, a few leaves of lettuce, and what was labelled as sourdough “bread”—a term I would use very loosely. The slices were cut paper-thin, unpleasantly hard, and lacked any visible toasting. They were closer in texture to brittle crackers than to the robust, slightly chewy sourdough one would expect. My partner’s potato and leek soup was equally uninspiring—lacking both depth of flavour and any discernible presence of potato pieces worth mentioning. Mains For my main, I chose the Surf & Surf & Chips—a dish consisting of battered cod, fried scampi, chips, and mushy peas. A straightforward classic that should be difficult to ruin, yet somehow, The Kitchen managed it. The scampi was the first red flag. Its odour was so overpowering that it cut through the batter before the plate even reached me. While fish naturally carries a scent, it should not announce itself quite so aggressively unless one has just stumbled into the back room of a fishmonger’s on a hot afternoon. The cod itself was passable, nothing remarkable, but at least edible. Ironically, the mushy peas—often the least remarkable component of this dish—were the most enjoyable, offering a pleasant flavour that outshone the rest of the plate. My partner, however, was less fortunate. He opted for the home-baked mac and cheese with bacon. The bacon, which had been requested but omitted, eventually arrived after a brief exchange with Sharleen, who placed it on the table with a single word—“Bacon.” No apology, no explanation, just the word before walking off. A basic acknowledgment of the mistake or a simple “sorry about that” would have gone a long way, but none was offered. As for the dish itself? To quote my partner: “I could have had better mac and cheese from Tesco.” A damning verdict. Overall We had high hopes for The Kitchen, having anticipated visiting for some time. From the outside, it presents itself as a charming, inviting establishment. Inside, however, the atmosphere is lacklustre, the service—aside from Anita—is unenthusiastic, and the food is an overpriced, subpar imitation of a Wetherspoons meal. Unfortunately, unlike Wetherspoons, it lacks even the redeeming factor of a lively atmosphere. Would I return? Certainly not. Would I recommend it? Only if you’re looking for an expensive lesson in disappointment.

Absolutely lovely!! Me and hubby went for Afternoon tea, Food was great, staff were amazing and such a lovely atmosphere, will definitely be going back and would recommend 👌

Visited last Sunday with my family was served by Victoria. We all ordered a roast which arrived promptly was piping hot (on a bitter cold day) and was absolutely delicious, I then had the bread and butter pudding. No one could fault the food or the service at all. Our only minor gripe was it felt a little chilly in the restaurant ended up putting my coat back on but this didn’t detract from a lovely meal

I went for the first time to this restaurant and to find I was welcome with a big smile and a welcome. The service was excellent didn't wait long for my food. The food was delicious.. will definitely be going back there . Thank you to all the staff on front house and in the kitchen see you soon.

Waited over a hour for 12 meals. Chips were cold

Lovely place to eat,toasted brie cranberry and bacon sandwich, delicious 😋

Went here for first time just before Christmas, after shopping at Springfields outlets. Greeted by a lovely lady who found us a table very quickly considering the place was packed ( definitely good sign), drinks and food came out in no time at all and was nice. Reasonably priced and will definitely be going back.. Highly recommend.

Came a few years ago and was incredibly disappointed. Pleased to see the same service, and food is still on offer! Bit disappointing to be honest. Food wasn't great for the price paid, bottled beer over priced but made to look worse being served in a small glass. Staff were relatively helpful but came across rude at points. The music, albeit was a great playlist, was too loud in parts of the restaurant.

The Kitchen at Springfield Outlet Shopping Centre I’ve visited The Kitchen a few times and have generally enjoyed the experience. The location in the Springfield Outlet Shopping Centre is convenient, with ample parking options nearby. Each time, I’ve been greeted warmly and seated promptly, and the service is consistently quick and efficient. The drinks stand out, both in quality and portion size. They’re definitely a highlight. The food, while good, is more on the simple side—think classic pub-style dishes. It’s enjoyable for what it is, especially considering the reasonable prices, though it doesn’t quite venture beyond the basics. The atmosphere is pleasant, adding to the overall appeal of dining here. In short, The Kitchen is a solid choice for casual dining with good service, tasty drinks, and a relaxed setting.

After shopping at Springfield we decided to have a spot of lunch at this establishment around 12.30. It was busy and quiet noisy so when we were seated we asked if the background music could be turned down. We waited for around twenty minutes then asked a staff member if we had to ordered at the bar. A curt waitress said “No someone will be with you soon” then walked off. Fifteen minutes later my wife went to the bar and asked for a server to take our order, at this time we were thinking about leaving. The server arrived and we asked for the music to be turned down again, she took our order and then within a few minutes our drinks arrived. The drinks order was wrong, when I stated this her attitude was “Well this is what I thought you said” perhaps the music was so loud you misunderstood what I said. Any way they changed the drinks and the food arrived, which was what we ordered. The food was palatable but the Hunters Chicken was tough and dry and hardly any bbq sauce. The only server that had a smile was a young girl who we gave a £5 tip. My advice is to reduce the background noise and to educate staff in customer etiquette.

Booked for afternoon tea over a month before occasion, only when we sat down to our afternoon tea we was told they had no jam!! No jam to go with the scones. Very disappointed

We went to celebrate my mother in laws 89th Birthday, and was not disappointed. Food was amazing, staff were so friendly and helpful, couldn't do enough for you. Restaurant was spotless, warm and inviting. Would highly recommend. Great selection of food catering for all tastes. The macaroni cheese is a must!!!!!!

The food is good when it finally comes to your table! The service is okay if u like that sort of thing

We had the tomato soup also goats cheese on bruschetta.The soup was the best tomato soup I have ever had including my own tomato soup the goats cheese bruschetta was also delicious. Can I have your recipe for the soup . The staff were also very accommodating and friendly

I chose to have an afternoon tea with my daughter for her birthday and a bit of retail therapy, too. We got very hungry and arrived early, we knew they may not be able to cater for us but told if we waited 20 minutes it would be ready, we waited and waited, after 45 minutes I asked if we could at least have a tea, the lady seating people got the staff to sort it. We then waited another 20 minutes while other people received theirs before we did. And then the afternoon wasn't worth waiting for. We love scones with clotted cream, but it was a butter cream, really sweet and not very nice. Sadly I won't be visiting for afternoon tea again, the main menu food looked nice. We had one very helpful member of staff named Charlotte who was lovely and got our tea, noticed our food hadn't come and sorted us out and made sure we were happy

Saturday afternoon - 3.30pm ish - waited at least 20 minutes before anyone took our order. 15 minutes later the food turned up - missing items on order. Drinks were sat on bar - had to ask for them - over 30 minutes before getting a drink. It was quite busy with people leaving as we came in - but anyone who came in after us had a similar experience. Mentioned missing items to 2 members of staff. Still nothing. Asked another member of staff - then there was confusion and as we had finished eating they thought we didn't want extra item - we did and had made it clear. Asked again item turned up almost immediately. Wasn't particularly busy so no real excuse for shambolic service. Missing item was eventually voided from bill - but had to explain whole situation to yet another member of staff. This was our first time using this place... doubt we'd be back after today's experience.

Atmosphere and environment were lovely at first look, we were greeted and seated a few minutes after arrival . Our meals were lack luster but not overtly bad. The service as a whole however was piss poor, we were unsure whether we were being waited on or ordering ourselves at the bar. We eventually were served, our starters arriving on time but before our drinks (something we originally overlooked, as this can happen sometimes) but we were never reassured about anything by any member of staff. Coming to the end of our meal, we had to point a member of staff that another couple that had been seated for 20 minutes and had not been served. We then had to ask 3 different members of staff for our bill before it was finally brought over half an hour later. Lots of potential to be a great bar/restaurant

One had to go back as was over cooked and the steak knife wouldn't cut the meat.to be eventually replaced with a salmon that was burnt on the outside and still frozen in the centre. As for the other meals they were all reheated and worse than a school lunch. Not good for a first time visit 😞.

My husband and I visited here yesterday for a lunch after shopping in Springfields. We are both Vegans and so choose this as it advertises that they cater for both vegan and vegetarian diets. We both ordered the pie with chips and garden peas, I did prefer mash potatoes but was advised by the server that this wasn't vegan. The food was nice and would definitely have it again. My only 'but' is that the place has lots of cobwebs on the ceiling, picture frames, light shades etc. Just a quick dust would improve the experience no end. 🕸🕷😉

Nicely decorated, plenty of tables inside and out. Outside seating is under a large canopy. Staff very friendly, food very reasonably priced, typical pub menu. Doesn't have its own carpark, but there's plenty of parking close by in Springfields.

Absolutely stunning place with lovely food and amazing staff. Love the outside area. First class.

Stayed at the Travelodge and it was the only place nearby and read a couple of reviews so wasn't hoping for much but was proven wrong. We had starters. My pate was delicious and there was plenty of it. For my main I had a blue cheese burger and again it was delicious. The soft drinks were refillable and the 3 staff members we had interactions with were all very friendly. We would visit again definitely. 5 stars.

Great meal but the staff didn't attend to customers, once they were seated

Had the carvery, despite being lactose intolerant I got extra veg in place of the Yorkshire pudding. Definitely great value for money. Scrumptious pudding too. Thank you.

We tried the set menu, which is available on weekdays from 3-6PM. The food was great, big portions and made fresh.

Always good value for money. Nice ambiance.

Very disappointing. We ordered a lunch. I opted for steak pie with mash and peas. The pie was atrocious and I did send the meal back. upon receiving my meal I opened the top of my pie to find that it clearly wasnt fresh. The gravy was baked onto the inside of the pie and the meat showed signs of being quite old. It was abysmal . I was offered a replacement but this completely put me off eating. The other three meals we ordered were burgers, the bread rolls used were stale and the food quality over all was very low.

This one is kinda special to me as i dis work there when it opened the first time. It luckily was sold and now is running under a different company and after my visit i can say there is no one else there from the original team. It's a quiet and enjoyable atmosphere, only downside is that you dont have free car park.

Food was great but service a bit slow still worth waiting for.

My friend celebrates her birthday here, and the ambience is really nice, and staff are attentive and nice as well food I'd good.

I am not sure if they were short of staff on the day that we went, or we arrived at a bad time, however after being sat down, we were left for quite a while (almost to the point where we were about to leave). However once our order was taken, the drinks, and the food did arrive reasonably quickly after that. The portions are quite a good size, although the quality of the food is so so. The staff themselves were very friendly, and helpful, and seemed to be very busy. The place was clean, and the tables were cleaned quickly after customers left.

The restaurant is very nice and the staff were great. Food was good quality for the price paid. Not many customers for such a big place but that just may have been our timing.

Just had a beautiful Sunday lunch at the Kitchen, excellent value for money, my daughter is vegetarian and she had a very nice vegan steak pie. 3 different meats all lovely and lean meat, good assortment of veg, lovely roast potatoes, Yorkshire pudding and stuffing. A nicely decorated restaurant, I would definitely recommend.

Just had 2 meal deals, fabulous, thank you

Went for a meal with family. The food was absolutely amazing, the staff are great and really attentive & helpful. Highly recommend, and lots of choice of food to choose from

Lost 1 star due to the fact that the member of staff who initially greeted us, shouldn’t be working with the public, very rude and unapproachable! Apart from that, the food was outstanding and our waitress was lovely!

Food was good very acceptable but service could have been quicker.

The waiting was a bit long and the food was not proportionate to the price. However, the staff were friendly and attentive.

Called in with my daughter, for just a drink and snack. We had chips and sweet potatoe chips which was no more than a cup full each so for £11.00 not good value. On the plus side as vegetarians it was good to see a vegetarian pie on the menu which is rarely seen but not good there was nothing mentioned on the Sunday lunch for vegetarians.

I ordered one ploughman’s and two turn up so very embarrassing to start with. Waitress took one away and didn’t charge for the second. It was ok except the butter was nearly running very hot and wasn’t stored in a fridge!!! I mentioned it and waitress said it was stored in the kitchen so very hot in there I said butter is food and needs to be stored in. Fridge otherwise it can go rancid . She said she would mention it. I mentioned to the manager that between the outer and inner doors were lots of dried leaves as it had only just opened I said I was surprised to see it so mucky. She just said it had been cleaned that morning Look at pics make your own mind up I could only gain access in my wheelchair to less than half the tables because of steps onto the raised level looking outside which was a better viewing advantage. Again shame there was not one ramp to gain access Flower pots outside need drastic action have a look

Lovely place. Great food and the staff are helpful and friendly. Would recommend it. 😃

The quality of the food is not on par with the standard of service… Bread from 1800s, the Duchess of Eastbourne doesn’t aprove and the “guillotine is been oiled”…. The sacks are ready!

I am just visiting this very Lovely Establishment situated at the Entrance to Springfields Retail Park and Garden Centre this Sunday 11th August. I just had the Best and very Well Presented and meal. I have had for a Starter, Bruchetta with Goats Cheese and Sweey Chutney. My meal, there Triple Roast Sunday Lunch with all of the trimmings. My Highest Compliments to the Chef. This was Excellent and the Best Roast Lunch i have ever had. The Kitchen what a Great place. The Food and Beverage Servers really look after you. This has really made my day. I am Extremely Happy after getting back from Devon Summer Holiday. Well Done to Everyone. Come and Treat yourself. This place is Awesome. Jonathan. 😁😁😁😁😁😁😁❤️❤️❤️❤️💯💯💯💯💯👍🏻👍🏻👍🏻👍🏻👍🏻

Fabulous lunch today with the family my roast beef was tender and plenty of it, my 8 year old had the children’s turkey and she ate everything even her vegetables

Went for lunch, best Sunday roast in spalding by far!! Went with gf and family was amazing, big up the kitchen. Served by Louise and Charlotte they were so lovely, and polite with a big smile. :) And another person was so amazing and sweet, his name was Keelan, he really makes an effort All the staff were amazing

Waited 22 minutes for someone to take order for the drink although there seemed to be staff everywhere? And prices mark vs portion size was crazy. That being said the main meal flavour good and and enjoyable eat, but for the price and what's available within a few minutes drive into town overall it was a bad experience.

Visited while shopping. Waited over 30 minutes for our starter course. Our main course, the 3 meat roast, was practically inedible. Was served broccoli stems which were raw, the sliced carrots limp. The meats pork, beef and turkey were overcooked, undercooked and dry in that order.

Food wasn't up to scratch for a sunday roast. The roast potatoes needed a steak knife. Wasn't enough veg, would of fed a small child and wasn't enough gravy. Felt like the meal was sat on the side for good 20 minutes and then reheated. Before being served.

Went today for my daughter birthday, (sunday) the Sunday roast was very poor vegetable was very hard ( very small portion), roast potatoes was over cooked and covered in grease , gravy was more like oil than gravy, not worth £16!! Wouldn't go there again

Lovely fish and chips and excellent burger, gluten free options available too

Food was okay. Service a bit slow. Ladies toilet left a lot to be desired.

Had to put 1 star as couldn't put zero! Stayed in Travelodge with disabled mother and checked the website which stated it closed at 6.30. It also advertises its 2 courses deal is served between 3pm and 6pm We arrived at 5.25pm to be told the kitchen closes at 5.30 and whilst we could order, they close at 6pm and so we wouldn't have time to eat it!! I even pointed out that the website stated closing at 6.30 which the obvious manager said was incorrect. I had to then drive a few miles to have a KFC as nothing else open at Springfields but arrived back at 6.20pm to see the door still open and people sitting having a drink!! They obviously didn't want to bother doing us any food but I would rather them have been honest saying they had closed the kitchen early I therefore cannot comment on the food but service non existent!!

Overpriced small portions. The worst Sunday lunch I have been served in my life.

Great service by friendly and helpful staff. Food was delicious. Very good value for money. Definitely recommend the place.

Fries not cooked, steak well fried as requested but not seasoned lacked garlic butter, onion rings very poor quality tasteless pastry, served nicely but needs refinement....

🤩 What an amazing place ! Perfect for family gatherings.. Any family dinners we have are always at The Kitchen..! Mainly because the food is amazing and the staff go above and beyond to make you welcome and any changes to food to fit your requirements. No matter how busy the place is a member of staff will anlways make time for you, The manager Louise is amazing at her job and is so lovely ☺️ Our server was Keelan.. such a lovely guy he’s always so chatty and so welcoming ! My partner and son both had scampi 🍤 they loved it ! I had the ploughman’s which was absolutely delicious 😋! The food never disappoints.! I would highly recommend 😁

Been to The Kitchen many times and recently visited for drinks and main meals. Staff are attentive, always friendly and happy to go out of their way to make the experience pleasant. Food is always served within a reasonable waiting time and I’ve never had issues.

I have eaten at the Kitchen several times, sometimes just with my husband, but also in a large family group. It is a great venue, providing a varied menu and catering for all dietary requirements and all ages, as well as being really convenient for the lovely shopping centre and gardens. The staff are really friendly and attentive, and the service is great. The seating is comfortable and the background music is audible but not too loud, providing a comfortable environment for a relaxing meal and good conversation. In summer, we have eaten outside, in a very pretty and safe enclosed area, under a canopy to provide shade when required. We are looking forward to our next visit.

It calls itself the Kitchen, but when we went in at 17:15 we were told they weren’t doing food, only drinks…. Bit of an ironic name! The Kitchen that doesn’t do food!!

Greeted by friendly staff, good value for money food and we did not have to wait too long.

We come back here for lunch, following the last time having a great experience. However after coming back again today, I've left feeling gutted we chose to come back. We got seated and had to wait 30 minutes before even being asked if we'd like drinks (baring in mind the place was not even busy many empty tables) once we had our drink order and food order taken it wasn't until 1 hour and 10 minutes later our food arrived with a very rude waiter ( out of the two males on shift, it was the male without glasses who served us) said ham sandwich and cheese sandwich, I said "oh yes, Thank You" and he replied in such a rude manner " well which then?" And placed them on the table in such a way, walked off without asking if we'd like any other condiments like most normal places. Our order was missing items, so waited 10 minutes before being told yeah it'll have to be a new order and you'll have to wait 15minutes? Baring in mind it's taken us a whole 2 hours from sitting to getting the food to get 2 sandwiches?. The whole experience was very different to the other times. Seeing the latest reviews, it's not as pleasant And feel absolutely disappointed and wasted our time. Don't recommend at all, unless improves. especially a place being so empty making excessive waiting times. Such a shame.

Really nice pub. Friendly staff. Quick service. Good food.

Just had food here and it was very bland no flavour in the dishes what so ever, didn't seem very fresh either, think Gordon Ramsay needs bringing in for a shape up

This place was just ok. Service was slow, but there were some friendly staff. We waited a long time for our plates to be cleared. Food was bland but like I said just ok. The dessert was nice. We stayed inside the restaurant which looked old, but you have the option to seat outside, if the weather is nice. We won't be returning, unfortunately. Just not for us

After having a Sunday roast we found the meat was of good quality and well cooked but the same was not true of the veg which was very undercooked to the point of being raw. The service was good but had a mix up with our order causing a delay but we were offered a drinks order to compensate. Which was a nice touch. The saga then continued with the desert. We had to chase the order to which the server blamed the till, the manager blamed the chef and server then blamed my partner for getting mad about the whole thing. We will certainly not be returning there and would definitely not recommend this place.

We enjoyed what we ate and price was good.

Food was awful. Think Wetherspoons but instead of £11 for 2 it’s £32 for two having burgers. £3 for a coke that’s not even a pint. They are very lucky most of the clientele are ancient and have a lifetime of being use to the stereotypical tasteless British food that we are renowned for across the world. Most of us under 60 would avoid and the clientele on display shows this largely the case. Staff are fine they weren’t rude and our service was reasonably quick. Just the food is so poor. I wouldn’t recommend

Nice place and food alright to be fair. I was disappointed with service , a lot of staff not a lot of service . Took over 45 mins to get served after 45 mins to get a table. Don't get me wrong, we knew and was warned it was busy, but when sat down, we should have been served quicker as by then way quieter .

The food was fantastic. Will definitely go again.

Tasty food l, nice atmosphere. Will go again

1st time I've been there, good meal, good service pleasant atmosphere. Will use it again when I'm at Springfields.

I have tried to eat here on three separate occasions now while I am staying short term at the travel lodge across the road. Each time I have gone it is either closed or no longer serving food. I went in Monday at 5pm and they had stopped. The opening times are completely bizarre compared to other places. Which in truth, there isn't many in the area.

Great food, nice atmosphere, friendly staff.

This delightful restaurant is conveniently situated at the entrance of Springfield Outlet Shopping Centre and is hard to miss, especially if you intend to spend a day or a few hours shopping. The Kitchen is a privately owned, family-run establishment that operates throughout the day from 11:00 am on Sundays through Wednesdays and extends its hours for dinner service on Thursdays, Fridays, and Saturdays. They take pride in offering a variety of delectable pub classics. Their menu boasts mouthwatering, homemade beer-battered fish and chips, grilled dishes, crisp salads, sandwiches, daily specials, delectable Sunday roasts, afternoon teas, and a dedicated children's menu. I went for the Black & Blue burger which was a Cajun spiced, handmade burger topped with Stilton cheese, red onion, tomato and mixed salad leaves served with chips. My friend went for the Mexican which was Handmade burger with house chilli and sour cream with red onion, tomato and mixed salad leaves. Both burgers were served fresh and arrived promptly within five minutes of ordering. They were exceptionally delicious, bursting with an array of flavors. The portion sizes were generous and satisfying. The staff demonstrated remarkable friendliness and expertise, showcasing exceptional customer service skills. We opted to dine outdoors, and the alfresco areas were meticulously maintained by attentive staff, ensuring a pristine environment throughout our meal. A new favourite for me I will be sure to return again soon.

The Mac n cheese was amazing value for money.

Friendly and helpful staff. Good food.

Not a bad place, just run of the mill pub grub. Service was a little slow, but they were busy.

Excellent service and very helpful with taking a mobility scooter inside

Enjoyed a lunch here with family, big portion, very nice meal. Friendly service.

Popped in for bite to eat with my daughter. We sat inside looking out the window. There was a dirty fork been left with food on the windowsill and there was a faint smell of what olny can be described as a pet shop😷 which was off putting. I ordered the Kitchen ploughman’s. When It came the pate had a huge lump of lard which had been layered on the top and it was a pooling brown colour not the fresh brown/ reddish colour it should be it and the pickles had started to ferment and had fermented green spores on them which was also off putting . The cola is cheap cola not your branded stuff which when I’m paying £3.20 for a glass I’d like the real thing. I mentioned this to the lady manager who was happy I gave feedback and happy to discounted the bill as I said I’m happy to pay for what I did eat which was bread, cheese, celery and grapes. Overall the Kitchen in my opinion could do with looking at their menu to revamp it a little maybe add some greenery to the food, deep clean the whole place as I don’t think I’d go back .

Thoroughly enjoyed this restaurant, good food and service.

Excellent staff very friendly and lovely food

Arrived at 17:05 to be told they were closed as nobody had been in for 40 minutes. The website says open until 21:00. What a way to run a business. We would have had 3 courses each plus drinks.

Walked in to the restaurant to be told that we had to wait 30 mins which was wasn’t bad. So my family and I went away and came back again at the time they said they would have a table ready. Had to wait 10 mins before drinks were ordered, once we did order food as well. After a further 10 mins we still hadn’t received our drinks. After 30 mins we were told they didn’t have the drinks we ordered so we ordered again. All in all after 50 mins we still didn’t receive our drinks nor food, we then decided as a collective that it would be in our best interest to leave. We went and told a staff member that we wouldn’t be eating and as we walked past the bar we saw our drinks sitting on the side of the bar. However there was no atmosphere whatsoever and no music, not that was a problem just would have been nice to have some light music playing in the background so you don’t hear people chewing their food out loud. I would totally understand if we were told at the beginning that they were short staffed, however there seemed to be a reasonable amount of staff members manning the floor which my family thought that it was reasonable. Won’t be returning back!

Came here for a spot of lunch, very pleasantly surprised with the lasagna.I was severed by a lovely gentleman named kealan, he was so warm and welcoming and really topped of our visit. Will be revisiting. Many thanks to kealan and the team!👍🏼😊🍽️

Didn't actually get to eat or drink here but extremely annoying early closing times caused frustration. Being right next door to a hotel and the only pub / restaurant within walking distance during our 3 night stay (Mon - Wednesday nights) you would have thought it would be open in the evenings but this is sadly not the case. After a long day and finishing work at 6pm all we wanted was to eat and drink and we were forced to get a taxi into town as this place was shut up at 6.20pm on all nights. They've just missed out on £500 of income due to silly closing times The main reason we booked this hotel whilst working in the area was because it had a pup next door!! Hope some find this useful.

For its location next to a busy shopping mall we should of guessed by how quiet it was for a Saturday evening that it wasn't going to be anything special. The welcome and staff was good. The food however was nothing to write home about. Our lasagne was very dry, very much felt like it was out of the freezer and re-heated, it certainly wasn't fresh. The chips also are bland are bought in. To be fair we did receive 20% discount but we won't be returning.

Very clean,good food,friendly service.

Food cold, soup thick and just warm, steak and mash cold!. Stuffing in baguette cold!! Won't go again.

Friendly staff and good food. Nothing to fault!

One of the half dozen or so local eateries that get away with mediocre food because there is little competition. Okay for the kids, and always bustling because of its location, but generally unimpressive all round.

Vegetable soup of the day to Salty.

A varied menu. Not the cheapest, but food was very good. Service with a smile and efficient.

Great food, great price super service

Very pleasant staff, nicely cooked food, good amount of cheese in brie and bacon baguette. Nice crispy fish fingers and tartare.

Nicely presented food at a reasonable price

The staff are friendly - that is about the extent of what is good about this restaurant. The pasta is overcooked and mushy, and despite saying it is out u see the grill before serving, it was not. The fish and chips were bland, the “gelato” is not gelato at all and uses the cheapest, processed flavours possible - even the drinks weren’t nice (I had the “Sicilian lemon and elderflower lemonade”: no elderflower taste whatsoever and it was otherwise just bitter and undrinkable). Convinced that this restaurant is busy only because it is next to the outlet centre…that is the only reason we ended up there. I’d 100% avoid it if possible.

Love this place! Great food, lovely staff! The ploughman's lunch is fantastic?