The Keys in Kirklees

They cancelled an event I was to attend there & have not refunded my money, they are not replying to emails either & yet are advertising Christmas events.

Our food from here was absolutely disgusting! The chips described as ‘thick cut chips’ that cost us £3.50 per portion are 100% MCCAINS MICROCHIPS!! can’t actually believe they are allowed to do that?! The bacon in our butties was beyond stale and impossible to even chew, I won’t even be giving it to the dog, it is better suited as a boomerang.

attended the ‘taylor swift’ concert, £35 per head for me my sister and £27 for my 6 kids. over £200! it wasn’t even taylor!

Excellent afternoon tea fresh and tasty portions not too large so manageable Although couldn’t finish it all so needed a doggie bag My friend had the Gluten free option and said it was amazing The first time in 10 years she had eaten quiche Prosecco to complete the experience

Attende Attended a 60 birthday party here. Couldn’t ask for more. Food was great service and staff were excellent.Thanks

Went today for afternoon tea with my granddaughter and wow the food was amazing definitely will go back and try something else off the menu 👍👍👍🙂🙂

Average food. Waitresses seemed to be very busy - only two serving. Absolutely gobsmacked at the price of a tin of coke £3.65! When asked if we had been charged right the Manager was rude and dismissive. Definitely, will not return.

Sadly lacking. Booked an afternoon tea at the Keys. This was purely down to an offer of £10 each. On arrival we were greeted promptly and shown to our table. The afternoon tea consisted of 6 triangles of sandwiches, 2 pieces of quiche, 2 small espresso size cups of soup, 2 differing small pieces of cake, 2 very small pieces of millionaires shortbread, 2 small pots of a dessert (couldn’t determine what it was) and 2 scones. Sandwiches - these were good and well filled. Bread was soft. Quiche - warm but bland. Cake - walnut piece was moist, the red velvet was not so nice Pot Dessert - claggy and didn’t taste of much. Again, very bland Scones - extremely dry. Not pleasant at all. 2 scones came with one very small pot of cream. Nowhere near enough to go around. I asked for another pot and was brought one over. Nothing more said. The jam was rather tasteless. The waitresses were pleasant and friendly, We found ourselves feeling rushed out as the place was clearly closing. That spoilt things somewhat. Upon paying we found an extra £1 had been added on for the extra small tub of clotted cream. Very disappointed as this was not mentioned at the time, and very skimpy considering you’d always expect a small tub for each scone. Would I go back? No, I didn’t think it was value for money with the offer on. Exceptionally bland food sadly. Disappointing.

Amazing gluten free afternoon tea!! Home made, delicious, plentiful and with wonderful service. Great balance of savoury and sweet.

We booked afternoon tea for 1.30pm on a Saturday. I have been here lots of times and the food is so delicious, with lots to choose from. A lovely selection and is so well presented. The down side here being that at 2.40pm we were being reminded that the restaurant closes in 20 mins. Then another reminder at 10 mins, then another at 1 min. We had not even finished our Prosecco! We commented to the waitress, who was more than polite, that perhaps the last afternoon tea sitting should be 1pm, to allow customers to finish their afternoon tea in plenty of time, instead of being rushed.

We called here for an afternoon tea,there was plenty to eat several sandwiches,cakes and of course scones with jam and cream, a warm drink is also included but for an extra charge you can have an alcoholic drink,not sure if there's a big selection but I do know presseco is available, this is our second visit here and I'm sure we will visit again!it was quite busy so you need to book online

Went on one of the Chester shopping trips with breakfast before and evening meal when we got back, absolutely amazing, everything was so well organised and the food was amazing . Will definitely be returning for one of the afternoon teas as so many friends have recommended it

Myself and family have visited twice, such a beautiful setting and the food is lovely (it’s on the higher budget but don’t mind that if everything ticks the box) The reason for my 2 star review is due to the owner/manager being rude on both visits, we never planned on going to the keys and had been doing a bit of shopping but fancied somewhere nice to eat, when he greeted us he was very abrupt, we should of walked out then but gave them chance, we asked a staff member if we could have the afternoon tea offer, he asked the manager and he came charging over rudely saying “you have to book, we only do so many a day etc” which is absolutely fine but no need for his rudeness. Again we should have left but it was quite embarrassing to just up and leave and I had taken my mum for a treat! He totally ignored our table from this point on, we heard him speaking to other customers in a totally different manor which made us feel judged. I visited again just to see if he was just having a bad day but still got his rude treatment, I was actually going to say something to him on the way out but my grandma asked that I didn’t as she didn’t want the confrontation so I left without saying anything. It’s a real shame as it would be somewhere I would visit whilst in the town centre. This review doesn’t have every incident that occurred but it’s a brief description, I have never have such bad service from owner/management in my life and I do visit lots of different cafes/restaurants

Been here a few times now for lunch with a friend and also on their Chester trip in 2022 & 2023 which includes a very good 2 course meal. We have been really happy with the food, service and price on all visits. The manager has always been friendly and helpful, and all staff have been very pleasant. I know people who have done the afternoon teas and been very happy also.

I have been to The Keys many times in the past. Went this week with my daughter and 2yr old grandson. A few points; portion size have shrunk considerably. Goats Cheese Salad in very small plate with slither of cheese. This did used to be on a large platter dish and was reasonable for the price. Not any more!!! I'd say the same re Caesar Salad that my daughter had. Also grandson has milk allergy and they could only offer jacket with beans. Even said the chips may have dairy on them..We booked the table on line and it said child eats free with a full paying adult. At the till I have to remind them of this and was challenged that it only applies when you book on line. However they did honour this, reluctantly. Sorry to say this was one of my favourite lunch places to visit. Not any more.Standards have dropped and prices have remained high.

We had a lunch there today , all food lovely though the fish and chips I think slightly overpriced. After our lunch we asked if we could have the scone and coffee as our dessert , it wasn’t allowed until 1.30 and at 1.15 after we had eaten lunch we were refused as they had set times .the lovely waitress did try to get this for us but we were refused I found this very petty and not customer friendly. So we spent less and left not happy . Will not go back .

Having waited like everyone else for 5 months to eat out, myself and my wife went for Breakfast, it started great, the waitress was excellent and quick, however after that it went downhill rapidly, I ordered a Full large Breakfast and my wife the Vegetarian version The Sausages were off, and as an ex Chef I know the difference, the Bacon was deep fried, the Hash Browns likewise and dripping of grease, The tomato resembled being attacked before serving, the Beans were cold as was the toast, what a disappointment, I Didn't say anything as we had Given a 5 pound tip before we were served, on the Knowledge we would have a great experience, sadly no!

We ordered afternoon tea for 4 to be delivered. It arrived well within the time I’d ordered it and I have to say it surpassed my expectations. The sandwiches were delicious with lots of filling. There was a large piece of quiche each and loads of cakes which were soft & rich, a scone with cream & jam plus other little bits and bobs, something for everyone. For the price of it you can’t be robbed! Worth every penny and I will no doubt be ordering it again. Thank you to those who are still working to try and make weekends a bit different in these uncertain times. I have attached a photo (the champagne is not included)!

Food is lovely but sorry will never return. Took 3 months to get a refund for a trip cancelled due to Covid. Nasty arrogant owner

Booked a tribute night for March, paid for six people, Covid prevented this event going ahead. But whilst still trading they will not answer phone, or emails to refund my £210 - all emails ignored. Absolute disgrace. I note from reviews this happened to others pre Covid when restaurant cancelled events due to demand. You have been warned.

I booked afternoon tea for my quarterly hmo household meeting. The so called owner was very aggressive because we came in two taxis the fist taxi waited for me the Booker to arrive making us 5 mins late apparently the kitchen was now closed and the chef has gone home. She sat a family in the queue before me but we weren’t welcome for what reason and her attitude to a customer was pretty disgusting I own number of hmo properties one of my tenants rushed back from a meeting in Liverpool to attend. So yes we were 5 mins late but no one had called to tell us that they were cancelling she was derogatory and very rude. They called the day before to confirm my booking so they knew we were coming and had our phone number. I would not recommend this place to anyone in such stressful times a bit of normality is all people seek to stay sane and this treatment of customers is not acceptable. AVOID.

We have been a few times to The Keys and enjoyed the ambiance and food everytime. Love the fairy lights and the history of surroundings.We have had coffee and cake..lunch and afternoon tea....enjoyed them all.The staff were lovely and efficient and the owner/manager very pleasant.Thank youWe are hopefully going back tomorrow 7th Oct for afternoon tea if we can book in.

Arrived cold like out of a fridge and had eggshell in egg yuk I feel so sick. This is disappointing I had to even through my childs in the bin

I visited today for afternoon tea with my friend. The staff were very friendly and attentive, nothing was too much trouble. The food was delicious! We’ll definitely be going back

My friend and I went to have some afternoon tea. Really nice decor! Food price is quite good! We went on Saturday which was very relaxing day for the restaurant. Serving was quick. Other days i noticed it takes some time to serve. Would definitely go there again.

Cracking tearoom in the centre of Huddersfield under a church. The menu is made up of simple but reliable classics; we had a crispy skinned jacket potato, thick cut ‘skin on’ chips and filling omelettes. I’ll definitely keep it on my radar for a cosy lunch at reasonable prices, and the little bar didn’t go unnoticed either. The fairy lights around the walls and old gravestone floor gave it a bright, slightly gothic feel and the staff were super friendly.

After all this time, locked away at home, it is such a relief to get out again and enjoy an excellent breakfast at the Keys. There have been some minor changes to the menu, but the quality of the food is just as good. Well done Vicki and Paul and all your friendly staff for keeping the Keys going through these uncertain times

My wife and i have just had an amazing Sunday lunch, we ordered our lunch from The Keys, Byram street Huddersfield, it was delivered on time and hot, the food was very tasty and plentiful. and to our surprise a pudding as well....Thank you to all at The Keys for the excellent service.

Harm and friendly, the staff are very friendly and only too happy to tend to your needs. Highly recommend

Potentially a lovely venue in the atmospheric vaulted church crypt but failed to deliver due to charmless owner.The sign on entering asks you to wait to be seated, no problem but I would expect a smile or welcome from the manager rather than having to shuffle about waiting awkwardly. No banter at all as he led us to an empty table. Should have turned around and left at that point. We explained we only wanted a drink but boss man clearly doesn’t take orders so we had to wait until the designated waiter attended. Cake selection looked pretty depressing with a couple of mauled flapjacks and dry looking scones.The other staff were pleasant but the place lacks any kind of joy. Open kitchen was busy, fish and chips looked good.Don’t like giving poor reviews but the owner needs to work on being hospitable to his customers...

Overpriced, average, cold, unappetizing food. The place had a very greasy smell about it, so much so that my colleagues commented on it when I arrived back to work, had to was everything I was wearing. When we came to pay the manager was more concerned with a call on his mobile phone and in fact walked away from the till area. Very rude man. Avoid avoid avoid, unless you like overpriced food and the smell of a greasy spoon.

Visited for Peter Kaye tribute, the event was £32. The food was tasteless and bland. The venue smells of greasy food. Drinks what a rip off!! £18.50 for bottle of rose wine, which they ran out of early on and £24.50 for proseco! Glad to to say won’t be visiting again!!

My daughter treated me to an afternoon tea which was booked for 2pm we arrived and were seated the service was very slow then we were asked for our beverages which I ordered a coffee and my daughter wanted a glass of water the venue was the afternoon tea which was on offer for £25 with a bottle of Prosecco tea coffee and sandwiches scone cake quiche cheesecake which on there website was served in a tiered cake stand unfortunately ours was on a wooden slab . We had to ask for butter for the dry scones the slice of cake was hard but we made the best of my treat by 3 20 the area had no customers as we were not aware of any time scale of eating our tea in the process there were staff mulling around setting up for the evenings entertainment we were then told that we had 5 minutes to drink our Prosecco which was half full as they were closing even though they were still open my whole experience of my daughter treating me to a special day was completely ruined . Customer service is not high on the agenda

Reasons for not visiting again:1. Bottle of Lager £4.502. £4.50 bottle of lager is warm3. No card machine4. Rude Staff5. Plastic spoon to eat a rock hard burnt pork pie (this didn’t work)6. Having got 40 bottles of full HP sauce on display I asked for a blob of brown to go with my pork pie, the manager refused as he had made mint sauce for the pies. Thought he was joking at first. Said the brown shouldn’t have been on display as it’s for breakfast. Must be expecting 200 heads or an elephant. Condiments in this establishment are safer than the Crown Jewels.7. Staff seem to have been recruited from Arkham Asylum

Decided we’d try The Keys again after not visiting for a while. It seems to have got a lot more expensive for what you get and there are definitely better places to eat in Huddersfield. Food of good standard although pricey, drinks fine, waitress fantastic, owner attitude terrible. Reminded me of a dictator walking round with a chip on his shoulder. I’ll be sticking to the Merrie England in future.

Mixed feelings about this place because I’ve been before and it was nice but after a recent visit it was just bizarre. I witnessed a chap what I believe to the owner having a go about a customer for what looked to be over nothing! The food feels as though it has changed and was definitely expensive for what we had. Just made us all feel very uncomfortable and overall not a great lunch experience. Waitresses had a great attitude to be fair.

We had lunch as a family with my 90 year old mum. She enjoyed an attractive nutrious meal in pleasant surroundings with waitress service. Lots of choice on the menu from snacks, light lunches and main meals.

The owner of this place comes across as bigoted,greedy for money and has no time for anyone. As I came to pay he wasn’t friendly and I saw him talk to his staff in a very off hand manner not to mention taking tips from the jar and putting them into the till.

Went for breakfast with a friend this morning - was £4.50 for a regular breakfast which consisted of one sausage, bacon , egg , hash brown, black pudding, mushrooms, beans, tomato’s and a slice of toast. The food is of high quality so worth paying the extra the only disappointment is the beans, these are hard and tasted cheap which we both agreed on , but everything else was lovely. We got a pot of tea for two which was £5.50 but got pot of water with it to fill it back up and an extra pot of water. Staff was friendly do recommend if you in town centre to try

One of the most outstanding meals I have had anywhere.The ambiance was stunning (a vaulted crypt). The meal a vegetarian curry was superb. The service was excellent and the cost was very reasonable. What more could you ask for?

Had an amazing afternoon Tea here. So much to eat everything was delicious,there was 3 different fillings for the sandwiches a big slice of quiche each pakoras (Indian bhajis) lovely big scones and 2 different types of cakes. Everything was lovely presented and the staff were very attentive. Although booking is recommended as there was an offer on the afternoon tea when we went. it was a last minute decision for us to go and so glad we did.

Was treated to a birthday meal here and loved it. The staff were friendly and helpful and we didn't feel like we were being rushed which is a problem with many other places we've visited at busy lunchtime periods.

Just come back from having afternoon tea, I have dietary restrictions and am a fussy eater, but they could not do enough for me.

Looked for a quiet but unusual place for a nice cup of tea and a bite to eat. The keys which it's below the Huddersfield church is a great place. Unusual but very homely.

Most of the ‘fooderies’ are shut in Huddersfield on a Monday. We stumbled across this and both me and my friend were really pleasantly surprised. Beautiful surroundings and fab food. 👍

Food absolutely gorgeous, plenty of Prosecco and service was excellent. Would definitely recommend and go to again.

My friend hired the function room for a party and the owner wanted to have a guest list and checking of bags before, this is a complete invasion of privacy and there is clearly no trust between the owner and his customers. He then proceeded to be rude and told her it would have been a “crap party anyway”. This is not what you expect when booking a function room for a party, it should be an exciting experience. She now has to find a new venue merely a week before her birthday, and if no where is found it could ruin her day and this is what she’ll remember of such a special birthday! Absolutely appalling.

I went to The Keys for the first time on Saturday. I was really impressed with the building and loved all the stonework and the atmosphere.

Smelt of chips!!!! Very disappointed!!!! I went to the keys today with my mum, booked a table for 2pm which wasn’t ready for us when we arrived, even tho there were only 3 other tables with people eating. A card was put on our table to say our time was up at 3.40. Our bottle of prosecco was brought to our table and then a selection of sandwiches which consisted of tuna egg and ham, the cakes were scones, brownies and carrot cake. We brought the brownies and carrot cake home. When we took them out of the bag they were rock hard and inedible, they went straight in the bin. At 2.50pm our bottle of prosecco was about to be taken away when we said we hadn’t quite finished it the lady said we were already 10 mins over our time? She was actually an hour out and did apologise but even if she’d been right I don’t think she should have been taking away the little bit that was left! After that bottle was finished we were just left until we asked for more prosecco, we were poured a glass then left again, a man who looked like he could have been the manager finally came and asked if we wanted topping up. The service was poor the atmosphere was uncomfortable and certainly not good value for money. Will not be returning!!!

Booked Unlimited prosecco afternoon tea on Friday 22nd Feb at 2.30 at the Keys for 4 of us.

Had the best fish and chips ever, batter popped in your mouth it was so light. Watching the chef prepare and plate with such care and devotion was a real pleasure. Also the dessert was made fresh. Can't wait to visit again.

Rude and miserable staff, poor food at extortionate prices. The venue itself being in a crypt is lovely. If this place was in the right hands it would be a stunner. Won't be going back. Can get the same food, in fact better at many cafes around Huddersfield at half the price. So disappointed.

Excellent evening watching the Adele tribute act and served a lovely 3 course meal. Soup to start and really delicious followed by Turkey roast dinner and gingerbread cheesecake. Very nice atmosphere and quirky venue, would definitely be back.

Visited here as part of a group of ten for A Christmas Carol Murder Mystery evening.

Really enjoyable evening, great entertainment from the murder mystery actors. This was based on the Christmas Carol, it was very funny and we all enjoyed it. Food was very nice and service was good.

Just got back from an superb Christmas Lunch at the Keys, we were a relatively big part of 11 and everything was brought out on time, hot and delicious, no complaints from anyone in the party. The turkey dinner itself was amazing and though it sounds strange I have never had such good carrots in my life (I want that recipe!). The Blondie was also amazing as wad the general atmosphere and customer service. Will definitely be back again to choose something from the standard menu.

We went to the Keys expecting a full English breakfast before we had a day out in York we were met by a restaurant lit by candles there was power cut this didn't stop the staff at Keys they still managed to provide hot drinks and sandwiches on our arrival back at Keys that night they still managed to provide us a very meal hats off to the staff at Keys

It is good food here. However expensive like toasty £9 . There are sandwiches , soup, roast potatoes, teas, coffees.

£8.50 for a small toastie and a bit of salad and £2.95 for a 330ml bottle of coke is expensive. Service was ok but had a very long wait for food when it wasn’t busy. Won’t return.

Has anyone else been left dissapointed on the so called Lincoln trip to the Christmas market on Saturday ??

Just read the review from the lady disappointed with Lincoln trip. We also had an issue with this. The advert was very misleading, and I'm glad we weren't the only ones taken in. Why show a picture of the Christmas market if you're not actually going to see it?! We realised the market wasn't on before the date, and asked for our money back, we had to kick up a fuss, and only after threatening with advertising standards ,did we get it

DISAPOINTED ! Me and my sisters bought tickets for the Keys trip to lincoln for my Dads 80th bday ! When they got there today the Christmas Markets are not open till next week !!! Picture clearly advertises the market stalls !! So upset for them !!!!!!!

I paid by card for tickets in March 2018 for an event in September 2018. I had not received any communication from the venue in the week leading upto the event so I chased them by email. I received a reply 2 days before the gig informing me it had been cancelled and that a refund would take 3 working days. A week later, and no refund had been made. I chased the venue by phone and email. No one returned my call, however, I did receive an email informing me that there had been some problems with a new system. Still no refund though. I chased again by email and was offered a bank transfer.... Still no refund. In the end I went through my bank and finally got refunded a couple of weeks ago.

Found the attitude of the management disgusting, don’t get me wrong, food was ok however overpriced. Furthermore didn’t feel comfortable as a gay man with my partner in this venue due to management comments Disgusting.

The wife and I was looking for somewhere to have brunch. We really wanted a breakfast, but as it was nearly lunch time that idea changed and we were open to suggestion. I wanted to try the Keys, but my wife (who had never been) thought it would be small and cold. This is NOT the case. On entering what I can only image as the crypt of the church where the Keys is situated and we were impressed. The restaurant is deceptively spacious and the tables range in size and must cater for different group sizes. There was a live pianist playing known music throughout our visit which was a great bonus. The waitress was extremely helpful and very polite. I ordered the Goats Cheese, Fig and Walnut salad which was absolutely beautiful, well presented and well worth the monies I payed. In conjunction with the live music, spacious environment, warm feeling to the establishment and polite nature of the staff, not to mention their beautiful food, I will most certainly be dining here again! Well done!

2 small breakfasts pot of tea one soft drink and 2 extra slices of toast = over £ 18 !!!!! How much is a slice of toast?? £5.40 for 1 teabag. Not impressed at all its a bloody rip off

Went along for a comedy night with the main attraction being Paul Sinha aka The Sinnerman on the Chase quiz show.

We did just that for our evening with Paul Sinha, The Sinnerman from The Chase on tv.

Excellent food and very friendly service took three friends who had not been before and they were impressed with the ambience

This bistro is situated under Huddersfield Parish Church in the town centre. It is tastefully furnished to compliment the bare stonework of the room. The service was good, and we took advantage of a special 50%off Monday deal. I chose a toasted Mediterranean mozzarella sandwich, and my friend had a hot beef tea cake served with home cooked chips. The beverages were a little pricey, but didn’t spoil our visit. I would definitely dine there again.

Recently had night out at keys good food and good entertainment I would recommend for anyone value for money

We visited here on Saturday for An audience with Ricky Tomlinson’ we had a brilliant night. The meal was really well paced and the food was delicious and beautifully presented, served by pleasant staff. We both had the veggie option of mushroom with goats cheese served with ratatouille, pesto and potatoes, lush, and the chocolate tart was amazing. Drinks were reasonable, Ricky was awesome! Will definitely pop in again next time I’m over that way and try a breakfast/lunch.

Recently attended a celebrity night at the Keys in Huddersfield. We didn't know what to expect especially as it said the event would open at 7pm and aimed to finish for 11 30pm. We were quickly seated at a table for 6, sharing a table is something that we haven't done often except at weddings so we were a little unsure how this would work! We ordered our drinks and waited until all the other tables were filled before our starters arrived. All the food was delicious and well presented, the main course being outstanding. Our fellow diners were really good company and we actually enjoyed this new experience out of our comfort zone, it really is good to talk! Our first entertainer was a top comedian who really warmed the room up ready for Rick Tomlinson, who was so engaging and down to earth. The evening few by and before we knew it our night was an end, this event was worth every penny and we will be looking to come along to another event at The Keys.

Not as high quality as they obviously believe themselves to be and I feel sorry for the waiting staff.

This place offers everything and more. I've eaten at more places than I can be bothering to put down on this review but Keys is a genuine family run business with utterly delicious food. True, something are not for everyone but find a place that offers perfection and your in a dream. Please you bad reviewers grow up and stop your stupidness. Keys is very fair and offers a super choice of food. The cooks are very accomodating and really nice people. The owners are super hard working and stop at nothing to help Huddersfield grow! And the main course are always value. You get no difference in service if you have a groupon voucher or not and keys always push free cake vouchers on you at every point. Show me a place that can do that. Love Keys

Visited twice now and was slightly hesitant after reading reviews on here... The first time I went for breakfast and it was lovely and moderately priced.

Arrived to meet a friend, hadn’t been for a few years. The cafe was clean. It was Fri lunchtime and quiet. Staff seemed fine. We ordered our salads, I had noticed the price but expected the salad to be something special.... it was not. A few flakes of salmon, overpowered with strong watercress and Dollops of creme fresh all over. The new potatoes were very over cooked. Very poor value for money. I didn’t complain as did not want my friend to feel uncomfortable as she had chosen the cafe. There are places that provide better quality and value for money in the town centre for lunch.

Visited quite a few times in the past. Quick service and nice varied menu. Good value for the quality of food.

I booked The Keys for my daughters Christening party. Initially everyone including the obnoxious owner seemed helpful and friendly. The day of the party I was very excited to have booked it in a lovely place, however, you would think they had never held party bookings before... extremely unorganised leaving myself and other half to reorganised the tables to fit in the entertainment. After clearly emailing the owner with a list of party food for the children’s table we got cold pizza, chicken nuggets with no wedges(which were in the email), crudettes which appeared with no dips (also ordered) and fruit kebabs. We also ordered basic sandwiches for this table which we also didn’t receive. When I queried it he told me I didn’t confirm them at our last meeting! Yet what I did confirm was THE EMAIL just in case I’d forgot anything. Very poor. On top of that we asked for a cheese board which costs us £3 per head so £95 it has no chuckney, garnish nothing and comprised of a chunk of Brie Stilton and one cheddar!!! Appalling!! The bar was over priced and two staff were serving one person at a time plus it was very over priced. RIP off. Then they decided to close the bar at 4 when I had booked the place till 5. In the ended we asked for the food to be bagged up and taken with us. This however was also a problem as they said it breached health and safety rules, by this point I said I would sign a declaration to take full responsibility for the food that I assumed was fresh that day and that they needed to bag it up... they did. The staff are rude and under skilled, I even had to ask for a bin liner to clear the tables as they neglected to think to do it... they did do it eventually. I paid a lot of money for the venue and feel it was not worth the money at all. I did have a great day for my daughters christening overall as I refused to let this idiotic place get to me... plus the entertainment I booked was fabulous ( shout out to party Friendz). I would avoid thus place like the plague especially for party bookings.

Had lunch here last week. My partner and I had been to a pub restaurant just before and experienced poor quality food and with the exception of the waitress who had served us poor customer service. What a happy discovery The Keys was. I had the salmon and cod fishcakes which were delicious. Added to this the crypt is an interesting venue and the staff were welcoming helpful and kind. I had told our waitress about our experience earlier and when we left she gave us 2 completed cards which we can use when we next visit! Our next visit will be soon and I expect it will not be our last.

An amazing place for lunch in the crypt of an old church with a tremendous ambience. It is tastefully decorated but not over done. It is place where you can fell you have spoiled yourself but you wont have to break the bank to do it. Family and child friendly with a menu that works for everyone. The food is well presented, cooked perfectly and portions are plentiful. I must if you are looking for a nice place to have lunch

We love it! Our elderly father really enjoys having lunch here. He enjoys the fact that it is waiter/waitress service and he is always made to feel very welcome.

Great find , food outstanding, wife said the pork sandwich was best ever . Hand cut chips mmmmmm , if you are ever near by worth a visit

Slightly more enjoyable than going to the dentist.

Visited here with friends and all of us came out unhappy.

It is unbelievable how much was wrong with this visit. Myself and three friends visited on Good Friday, there were roughly four other tables, so it was not busy. Ordered three sandwiches and a frittata. The sandwiches took 40 minutes to arrive and they’d forgotten...

Must better than my last visit and previous review.......they must have been having a bad day!!! Cannot fault the food in any way at all.......would highly recommend it, again....:-)

Recently visited with my Mum & Gran we had the afternoon tea for 4.. wasn't overly impressed it was just ok.. scones and cake were quite dry.. and was quite disappointed with service.. we asked for a simple slice of toast for a fussy eater (3yr old child) and were told they couldn't make this as breakfast service had finished now I cannot see why they refused to make 1 slice of toast i mean really how much effort would it of taken...? Would still visit again as i believe everywhere deserves a second chance & hopefully we have a better experience next time.

My son and daughter in law booked this and to be honest I was a bit taken aback when we were taken around the back of a church....I was thinking the worst.

We purchased an afternoon tea with groupon for four on a busy Saturday afternoon several weeks ago. I can not recommend anyone visits during these peak periods. Friends have advised that on a weekday the experience is fabulous. Sadly on a Saturday they really seemed to struggle to provide even an adequate experience. We weren’t at any point made to feel welcome. Everything seemed like a massive effort for the staff. Front of house did not seem to care we were there and simply sending us to sit on the chairs in the entrance without making any comment about waiting times. Once we were eventually given a table we were ignored by all wait staff who actually went to serve a couple who arrived after us! We only placed our drinks orders when we prompted a waiter that we had been waiting at least ten minutes. When the food did arrive the waiter made no effort to point out what sandwiches were which (something which I’ve come to expect when ordering afternoon tea). Furthermore jam and cream had not been brought out for the scones. The food was acceptable but nothing amazing. Would not recommend.

Booked the murder mystery event for a few of my family members and my self. The food was fabulous and the the actors were great. The wine was expensive at £18.50 to say you can buy it from shops for £5.00 a bottle but suppose event was quite cheap to book so that's how they make their money.

Four of us came for afternoon tea. We had one Groupon voucher and paid for two extra afternoon teas. We can honestly say that the food was lovely. The portions were generous and there was a good variety. We were given extra cream and jam when we asked for it. There was a pleasant atmosphere and we were not rushed at all.

Always good food and great service but unable to eat on Friday as was closed for function. Went to another restaurant and was poor service and cold food.

Went to the keys for afternoon tea which was a birthday present from my friend . The inside has nice surroundings its a shame my husbands only view was of the wall , we asked , who we take it was the manager if we could move tables , the answer was an abrubt NO all tables are reserved ,and that was it she just walked away but on leaving there were still empty tables . Waited 10 mins before anyone came to see us . Our hot drinks came well before our Afternoon tea which is the smallest i have seen 3 little sandwich triangles each , 2 fruit scones and 2 pieces of victoria sponge . We had to attract a waitress as we had not been given jam or cream for the scones ,and she didn't seem to know where to get it from .Not once did anyone

My 3rd visit 2 afternoon teas one was a prosseco tea was lovely one bottle of prosecco between two then unlimited top ups for 90mins . once you have finished your bottle just keep asking for your top ups a little wave to your waiter/waitress will do .We normally have Kurtis he goes the extra mile to help you such a lovely young man.I have also done a breakfast the food was very nice and again fantastic service .

Brought my mum here for part of her Christmas present, it was disastrous. The waiters sat us down and ignored us for 10 minutes, then came over and we said we had afternoon tea booked. Waiter brought a nice little cake tray usual afternoon tea style and a bottle of prosecco. 3/4 of a sandwich each and 3 deserts, not much at all.

I booked Afternoon Tea at The Keys through Groupon for my Nanna’s birthday treat. When booking a number of weeks ago, I mentioned that I am vegan, and requested a replacement. I received a phone call on the day of the booking, 2.5 hours before we were due to dine, explaining that they don’t cater for vegans, and there would be no alternative for me which I was very disappointed about. They did say that I was welcome to bring my own dairy-free milk and order from the main menu (which I would obviously have to pay separately for). This was very frustrating as, had they told me prior to the day, I could have got someone else to join us to eat my portion, but nevertheless, we went and I said that my partner would eat my share on top of his! This for me was a bit of a bad start, but they did turn it around…

We paid £40 for 3 course set menu (£22) and George Michael tribute. I had to ring and check our balance had been received as we had no confirmation. In a nutshell...

Me and a few friends went for afternoon tea with free flowing prosecco , the food was lovely not fancy but tasty and we ordered chunky chips as extra which were delicious but the highlight of the day was our waiter I think he was called Curtis, he was great made us all feel at ease and thoroughly enjoy our afternoon I will definitely be back

I travelled to York on this trip with a mixed aged group party of mums,daughters and daughters in law. It was a great trip, excellent food, good value for money. However memories of the whole day have been spoils by the boorish attitude of the manager, who in my mind has insulted my daughter publicly after the drinks bill was queried. Admiittedly, an oversight on our part, but we were unaware that there was no draught lager, however , open bottles of a speciality lager left as a substitute, fir when we arrived back was wrong, and should have been explained giving people the chance to change their order. Unfortunately 3 of the party did not want the second bottle and subsequently they were left untouched. Therefore the reason the bill was queried. This man refused to let people settle there own bills when leaving, insisting it was paid for in full. Resulting in the confusion that occurred. His comments are uncalled for, rude and insulting. I am sorry I had left when this uncalled for aggressive behaviour was directed at my daughter and her friend an mother. I have always enjoyed the Keys despite the high prices charged. . but will never set foot here again.