The Jug & Bottle in Wirral

Our server was brilliant, 10/10. Despite having to send the Sirloin back 3 times due to the chefs inability to cook a rare steak she was professional in difficult circumstances. Now to the steak, the first effort to cook a rare steak was done medium well, shit happens, a replacement was requested. The replacement was literally cold to the touch, zero searing and a clear reaction of a petulant chef who couldn’t accept feedback. The third attempt was almost acceptable if it wasn’t for the fact it was the same plate of food that had now dried out. Was returned again and by this point I’d lost my appetite. Standards in the kitchen have slipped big time, 0/10. Our server was superb throughout. The griddle operator has a lot to learn 0/10

Wonderful helpful staff, superb food. This place was recommended to us and no wonder. Will use again.

Superb. Will definitely return.

Had a really nice meal.lovey place+ nice atmosphere.Service was excellent

I was recommended this restaurant by a colleague who knows the area well, and it certainly lived up to expectations. Each of the three courses I had was both delicious and reasonably priced given the quality of the food. The staff were attentive and friendly, with regular check-ins to ensure I was satisfied with my meal. I'll definitely be returning the next time I'm in the area

Great selection of ales, nice atmosphere good food ...

Visited this Hotel today, had Sunday lunch in the restaurant. Received a very warm, friendly welcome and shown to our table immediately. The first thing I noticed was how peaceful it was, no loud thumping music. The menu choice was excellent and my husband and I shared the bread and olive oil starter which was lovely. We both had the Sunday Roast Beef which was excellent, good choice of vegetables and everything perfectly cooked. Delicious vanilla and coconut ice cream to finish. Excellent service from everyone, definitely go again

Great food and an even better staff. We just had a party there with 20 people and they did a great job

Drinks, food and service all fantastic The fish starter to share was exceptional, mains great and we shared the cheesecake as very full but wanted to try it. Excellent presentation of all the dishes and the service surpassed the quality of the food which was as I said exceptional WOULD HIGHLY RECOMMEND

Good selection of local beers, nice food, good service 😋

Went for a Sunday roast with family. Staff attentive and friendly and food top notch. Great atmosphere too.

Food was lovely but pregnant daughter or able to eat After 3mouth fulls Told carnt put in container for health and safety reasons yet they do too good to go

We came for a birthday meal with 7 people. The pub is very nicely decorated, clean and welcoming. Car parking and tables to sit outside. There’s a decent size menu with plenty of options. Service was polite, quick and professional from all the servers. Food was excellent- we all enjoyed our meals. Lotus biscuit cheesecake with ice cream was amazing.

This place has a very decent chef, much better than their other venture Ring O' Bells in West Kirby, so looked forward to our Saturday lunch, as this place mentioned on their socials that they would have a special on of Calves' Liver. Called during the week to make the booking and twice asked explicitly to the lady if this would be on still at the weekend. The answer was: "Yes, for sure, all weekend". We come from further away than Heswall and made the trip just for this dish, only to be seated and see on the blackboard the special is scribbled out and after confirming, it was no longer available "as it was busy last night". So not off with a good start, in fact, it pissed me off a little. The lunch itself was reasonable and good, oriental duck leg type of dish and a sirloin steak with peppercorn sauce that I expect any chef to be able to make. The ladies serving us where very good and friendly. Just thoroughly disappointing that they're unable to control stock, or walk to the butchers 30 seconds down the road to re-stock and ensure that what they tell customers is on "all weekend too", is actually available. I wouldn't call it a wasted trip as the lunch was half decent, but I wouldn't rush back to the place either, hence the three star/average. Small tip to management; don't sit a bunch of noisy women right next to other guests when your entire restaurant is empty. The seriously loud cackling, particularly of one of them harping on about her kid on a flight, no doubt boring the hell out of the others at that table that couldn't get a word in, was another downer on the experience. Didn't live up to expectations.

Very comfortable room and bar. Apart from breakfast which was excellent, we did not eat here as we were visiting friends. The only drawbacks were late and early flights into Liverpool, but we had our windows open.

Outstanding food Pie looks to die for

Lovely pub with very comfortable rooms. Good sized bed, nicely furnished and very clean. Pub was welcoming, decent beers and wine. Breakfast was excellent and the staff were very friendly.

Visited the Jug and bottle in Heswall today for a Sunday roast, called beforehand to book a table to check they could accommodate us and our dog, this was not a problem,on arrival we were impressed with the decor and friendliness of the team, ordered the roast chicken dinner for myself and the roast beef dinner for my partner as well as an extra portion of roast beef for our fur baby, roast dinner has to be one of the best roast dinners we have had in a long time, service was great with a friendly and attentive team as well as Andy the owner/landlord, this will definitely be our go to restaurant in future, can’t wait to try the rest of the menu.

Hey! Whata find! Attention to detail, spacious bar and outside seating, to enjoy good drinks selection and delicious food. Our small double bedroom was more than adequate, easy chairs, wardrobe space, comfortable bed and fully equipped shower room with toiletries.

Been coming here for years for the veggie roast which has always been delicious but visited a couple of weeks back and the portions are a lot smaller, not much veg you have to pay extra for the sides you used to get included and they’ve also removed the Yorkshire pudding, I asked for one and they charged me extra for it and didn’t tell me!! So disappointed ☹️

Dined here in the past and thought it was expensive but good. Visited this time on a Wednesday evening, very quiet pub and restaurant. Service good as usual. Drinks selection was good. The menu we were given seemed reduced. Ordered starters, main and had 2 drinks each then the bill came. Unfortunately that has put paid to any further visits.

Great location and great beers.

Popped in for lunch, will come back again.

Excellent pub,great location and great beers

Very nice pub hotel. Lovely room. I was a bit disappointed with the light bites options in the evening and the full English breakfast lacked something.

Terrible service, over salted food, chewy meat and dry beef burgers. Watch as the servers clean empty tables around you when the pub is nowhere near close to full, as they totally ignore their paying customers sitting with empty glasses, having been waiting an age for what eventually turns out to be below average food. To be avoided.

Found several weeks ago and have quickly become regulars. In our opinion the best Sunday roast dinner we have had in the Wirral. Super friendly staff and excellent options for children. Our visit today followed suit. Our server (Libby) went above and beyond to engage with our child and was just lovely throughout our meal.

Had a lovely meal on Friday afternoon. 1st class service and food

I had the fish Special with lobster bisque. ..absolutely outstanding The staff and the chef really do need praising as it's hit and miss in other restaurants on the Wirral The menu is so passionately done by a loving Chef ... I want to literally try everything as it all sounds so delicious Thank you to Chef and all the lovely staff Had the best experience ever Rach X

Just love this place, food is always spot on and service is excellent

Absolutely fantastic food. Incredibly tasty and very good portions. Excellent customer service as always. A very good dining experience

Came here for dinner and food was amazing, service was phenomenal. Our waitress’s were jess and seren who worked excellently together to ensure we had the best experience possible! X

Stayed overnight whilst visiting the Wirral and also enjoyed dinner and breakfast. Such a relaxing stay with amazing welcome, delicious dinner and a peaceful night in a very comfortable bed. Breakfast was perfect too. It’s like visiting good friends in a lovely, comfy house. Thank you!

Stayed over for one night, a wedding celebration.

Good Sunday lunch, great service.

First time there and it won't be the last. Amazing food and excellent service.

We stayed here overnight whilst visiting family and friends in Wirral. Our room was well furnished and all of the staff were very friendly and helpful. The bar and restaurant areas are attractive and - although we arrived too late for dinner - our breakfast was excellent. We'll certainly stay again if we return to Wirral.

Had nice lunch and had an area inside where we could sit with the dig

Terribly slow service. Two girls waiting on. Lots of people complaining. People unable to pay their bill on tables either side of mine. I had to eventually find a waitress to tell her we would like pudding. Unfortunately this incredibly slow service would stop me returning.

Excellent choice of beers.good service.

This was the first time I had been to this lovely place. I had the sunday dinner, which was absolutely lovely. The staff were very pleasant, the setting was lovely and overall it was a perfectly lovely aftenoon. I will go again and would recommend it to others.

Excellent food. We came here two Sundays running. Couldn't fault the food on both occasions. We had Sesame Prawn toast and Scallops to start. Followed by Cod supreme, Sea Trout Supreme, Steak and Gunness pie and Fish and chips. Service on second occasion was lacking attention, younger staff chatting in the corner and quite slow. We had to pay at the bar and they didn't notice when we got up and left. Previous week was faultless

Went to have dinner with my partner. The two waitresses (one had dark red hair and the other had blonde hair) who served us were very lovely and helpful. When my partner asked about a certain foods vegetarian clarification, the waitress (she had dark red hair) was more than happy to check it out for us. I ended up tipping the waitress with blonde hair as a kind gesture for her excellent mannerisms. Do send my and my partners regards to the chef. And say how excellent both ladies were.

Well sign-posted from Telegraph Road will bring you to this pub of tranquillity where you can sit out on the front decking and catch a view of the River Dee. Only here for the 🍺 and the locally brewed Brimstage Trapper’s Hat Blonde - one of at least 5 cask ales on - was perfect. Looks like if you’re dining - it’s worth reserving a table in advance.

A great find. A friendly and clean place to stay, eat and drink.

Called in for few drinks had meal booked else where love erdinger on tap good selection of drinks ales etc very light good outside area lots of space around bar good service

Booked a table for 10 for a family birthday in the snug l was assured that the tables would be moved together. When we arrived at 4pm the tables had not been moved. My Son went to the bar to place his order and returned to the table .My two other sons went to order their meals and were told that the snug area was table service and to return to their table and a waitress would take our orders.After 20 minutes and asking twice at the bar the waitress appeared and our orders were taken. 10 minutes later my sons order (who ordered at the bar) turned up.No cutlery was brought with the 4 meals so we asked for this and after about 6 minutes the waitress returned with Just four sets despite us needing a further 4 sets .Condiments were not on the tables so yet again this was requested which took a further five minutes .After a twenty minute wait for the other table service meals to appear my other two sons went to the bar and were told that the meals would be ready soon.We arrived at 4pm it was now 4.50pm so l approached the bar and asked to speak to the manager .The manager was serving drinks so l was told to return to the snug and she would be over shortly. The manager appeared and asked what was the problem ! My eldest son informed her of the shambolic service , and it appeared that preference was being given to drinker rather than focusing on food orders. The managers reply was that she had only started her shift at 4pm ( which was the time we arrived) and was not aware as to what had happened, surely before approaching us she should have asked her staff what the situation was? My son who had ordered at the bar told her the situation and was abruptly told that he should not have placed his food order at the bar but waited for table service !!! The attitude was appalling. The time was now 5.10 ,one hour since we placed our table service orders .The manager offered to give us our meals free of charge ,l asked were they ready and was informed that it would be approximately another 15 minutes !! Needless to say we left ! Absolutely dreadful service and the managers attitude was incredible .

Went with family to celebrate my husband finishing his radiotherapy treatment. Lovely staff and great food.

Parking is a shambles but other than that, everything was great!!

We've loved this place for years but moved away. Our visit today was just as spectacular as always. Great food, beers and nice area outside for the dogs

Great atmosphere and very friendly and attentive staff. Nut roast is big and full of flavour! Tasty vegetables, perfectly cooked. Great variety of drinks.

Went last night for a birthday meal 8 adults. Got shown to our table. 15 minutes!!! later we asked if we could get drinks! Wasn’t busy but poor service Food came and only one meal was decent! Not that JnB will be bothered but won’t be going back

Birthday treat for partner, beautiful old property, sympathetic restoration, excellent position for bird watching on Dee marshes, area good for additional pubs and restaurants, food at hotel excellent.

This is great for a family function. We had a great meal where everyone enjoyed all of their food to the full. It was very busy but felt relaxed and comfortable. The service was quite quick and very friendly and we loved the food. A great booking with great parking.

My wife and I stayed here for one night to attend a function nearby . The location was ideal, the bedroom was warm and spotlessly clean and the staff were welcoming , helpful and friendly . We also had an evening meal which was excellent . If you need to stay in the Heswall area or even just enjoy a meal / drink then this is the perfect choice .

Great place to stay and eat, busy in the evenings and dogs are welcome.

My favourite place to come for a veggie Sunday roast, never disappoints and dog friendly. Lovely decor and cosy inside.

Great meal out for a table of 5 adults. Great service, food cooked well.

Quick and friendly service. Great portions, Menu was a little too specialised. A very popular pub and a maritime and local history themed decor. Prices were fair. Good selection of after meal drinks and good beers or wines.

very enjoyable stay & the in House cooking/food was a real delight.

Took a bit long from ordering until we eventually got our meal

All good breakfast service was quite slow waited a long time .other than that all good

Excellent for both everyday and special occasion, food is always high quality and plentiful, service by the waitress was first class. We went with a group of 6 on Sunday 14/5/24 and we had a great time

Misserable staff , awful food , slow service. 2nd visit in a few weeks would now never return or recommend, it took forever to be asked for drinks to the point it was quicker to go up to the bar, food took ages and was cold and hard, vegetables that hard you cant even cut them with your knife! Every waitress was miserable they are not on the ball at all, leave you sat with dirty plates and empty glasses for ages too. Constantly having to find a member of staff to ask for a drink. Hubby even feels ill today and we are almost certain it was from the cold chicken he ate there. The prices are not exactly cheap for such an awful experience.

Good staff , nice menu bit costly , nice place and views

Lovely location for Sunday lunch with the extended family. Good pub food but a little more imagination. Lovely atmosphere. Very friendly but not intrusive. Will be back, soon.

I came on 11th of February with my wife and a fiend who lives in Hong Kong we really enjoyed all our meals and starters and would recommend your restaurant

Lovely pub, but quite dismayed by the fact we sat at a table that was not reserved when waiter came out reservation time on it which obviously meant we had to vacate the table how very rude, not good

We enjoyed the food and couldn't fault the service. However, there were dogs everywhere! I don't have a problem with dogs being in particular areas of pubs but there seems to be an assumption now that they can just go in every room in pubs and cafés. I know people who have phobias about dogs, some people are allergic to fur, and I also have concerns about hygiene. I have conveyed all of this to the pub but have had no response from them.

Excellent food – started with a range of tasty bread, olives etc., then others had roast chicken, I had cod. Everything delicious and perfectly cooked. The service was impeccable from all concerned. Comfortable restaurant area, packed enough to get a good atmosphere but no sense of overcrowding. Nice local gin selection.

Poor ambience. Table set out like a seaside cafe. Didn't bother to light the table candle. Food poor. Sesame Prawn toast soft and over powered by garlic more like a cake than a toast. Duck breast very chewy and lacking a good sauce. Pork dish an improvement but the 5 spice confit was undercooked, sloppy and not crispy. Bill appeared with someone else's drinks on it (£15). No parking space despite the hotel appearing to be empty of customers.

i had a stay at jug and bottle to a concert locally with a good friend , the welcome standards rooms and food most better before years ago it has go up a level breakfast and meal plated very good local beer etc at room fine BUT no towels been hotels and catering my self found the towel cupboards Excellent well down staff 10/10

Often go here as I love the Sunday roast but this time I did not love the hour wait! We had to find a waitress for a menu after sitting for 20 mins then we waited another 10 mins for drinks. Really spoilt was is usually a great place. I did comment on the excessive wait but no reason was given.

Had the Guinness pie and it was great ! Staff friendly too but can get busy so get there early or book

A very nice gastro pub food brill ,staff very nice and helpfull can not say anything bad about the place would recommend to all make a trip and be pleased Derek "H" 😀 👍🏼

Well situated, an easy, up-hill walk from village centre. Location, interior, food and service excellent.

Nice location and efficient table service from waiting staff. Bar service questionable, 2 staff cleaning lines, 1 staff bottling up and no sevice? Not entirely impressed with the food, which was quite standard, contrary to other reviews and website description.

Lovely cosy pub with EXCELLENT food. Walked in with no booking as a table of 7 and a dog and the staff did everything they could to accommodate us and get us a lovely table. Had a great meal and felt so looked after. We were celebrating an engagement and without realising, the staff made it very special. Thank you so much!

I have been visiting the Jug & Bottle for a number of years on occasion and found the atmosphere pleasant and friendly. A good choice of food and drinks.

Great food, service could of been slightly slicker (just seemed a bit under staffed) but they were working well!!

Top quality food and a really busy but great atmosphere. A great place to go for a beer and food.

Loved this place. The rooms were spotless, food was great! Special mention to the staff /manager, who with out exception, were excellent.

The service was very slow and our food took more than 1 hour 15 minutes to arrive for my daughter's birthday meal treat This took the shine off the evening and was totally unacceptable as the restaurant was not especially busy. To cap the already unsuccessful evening, my son who had the pork ribs for his main meal was violently sick early the following morning, indicating a high likelihood of food poisoning. My wife has been there with girlfriends on numerous occasions and based on her complimentary reviews, we booked this meal. Clearly, things have changed for the worse and we will not be visiting again.

A boutique type pub but a modest experience. Trappers hat beer tasted old and unappetising and didn't have the chance to finish it as the barmaid grabbed the glass and removed it. It was offered back with an apology but I was hardly going to drink the remainder from a fingered glass!!

Lovely place to stay , everything was perfect, friendly staff, great food etc, etc, I would highly recommend.

Ideal for our purpose visit to Heswall.

Had a wonderful stay here, the room was comfortable, spacious and well furnished. The bathroom was great, and really clean. We had both an evening meal and breakfast in the restaurant and both were excellent. All 3 of our party were delighted with the evening meal including starters, every dish was delicious with substantial portions. Would definitely recommend.

We met a friend for lunch, sort of half business meeting/friendly lunch. Met by the bar person who was pretty abrupt and had just had a minor disagreement with our friend prior to us arriving.....customer is not always right it appears when questioning the taste...

Food was fantastic, good service and nicely chilled out atmosphere, especially as it was a busy Saturday night. Staff were friendly and gave excellent service although they were a little slow after the mains but not enough to spoil the meal. I would eat here again for sure. (Edit and update) still excellent 12/2023 for Xmas meal. Well done staff and team of Jug and Bottle

This year was the second year we decided to travel from overseas to visit relatives for Christmas and have lunch at the jug and bottle.. last year theu forgot we had booked in the restaurant and we had to sit in the bar.. this year, the service was slow, and one of the relatives was ill since had to leave before desert.. Unfortuantely we still had to pay for this despite not having it or being permitted to take it away.. I dont think we will return..

We are Jug regulars and we have been coming here for over 20 years. I can honestly say recent visits have been below the standard we have come to expect. Service was extremely slow, staff looked like they couldn’t care less, barman was rude and...

Love a local pub that does high quality food & here is definitely one of those. Ate on a Friday night, place was full with locals eating and drinking, fortunately had booked. Really interesting menu & the food was exceptional. My gnocchi is something I’ll...

Lunch with family last Sunday. It was my 1st time visiting this pub. I like the decoration in this pub with chairs and tables. I had ordered Hot chocolate, a glass of cola and a full stack of ribs. and my Mom ordered a Sunday...

Excellent service, food all home baked and delicious with a lovely friendly atmosphere. Sharon is a real asset to the place. Nothing too much trouble, very knowledgeable and always a helping hand.

Had dinner with family on a chilly autumn evening. The restaurant has a very welcoming ambiance, with friendly helpful staff. We were all seriously impressed with the service and the food. Great selection of beers and wines - and gins, for that matter. I had...

Never stayed here before. We chose this place because it was very conveniently located whilst we were visiting family and friends. The room was comfortable and bright. The bath/shower room was fine - water pressure not too good, but not a problem. The breakfast (table...

Peaceful setting for the best nut roast of ma life. I believe the chicken was also good. We were sat outside what with the weather but opted for a shady spot what with the weather

The Jug never fails to deliver, Andy and his team pull out all the stops whether you drop in for a coffee, or as we did today meet up for a lovely relaxed lunch with friends. The atmosphere is welcoming and comfortable, the food delicious...

Went with friends to this lovely place nice chilled place as for roast dinners got to say this best I have for long time , price off the drinks are pub prices but food is off restaurant quality,

What a brilliant find this turned out to be! Booked over night as we were seeing a show at Heswall Hall. Path from the rear of the pub goes directly to the hall. Met with friends for dinner before the show and it was really...