The John Russell Fox in Test Valley

Great Spoons. Excellent beer, food and service. The roof terrace is a good beer drinking location when not raining. The hotel is highly recommended if staying in Andover.

I paid for food that didn’t arrive! They told me it was a ghost transaction, although it left my bank and that I wouldn’t receive any food. The large woman that attested to be the manager treated me awfully and I will never go back

Standard Wetherspoons menu. Great service.

Very place, polite staff, affordable prices and good atmosphere

Decided to go there for birthday lunch. Table was not very clean,food all over floor , the staff all look like they didn't want to be there . Not very helpful at all with my allergies all I got was we have a screen up there you need to check that. Two meals came and I waited ,when others got there's I asked for mine ,I couldn't understand what he was saying as so loud in there . , I got £1.85 back and then got told they forgot mine ( I think that he said). My chips came in a bowl, my peas came in a bowl , my cold bacon on the side . Then the doors behind use was open to put all the garden furniture out ,so ended up with cold food and very disappointed , so won't be coming back . And two of us have been unwell since coming home

Great rooms. Very clean and spacious. Lovely big modern bathroom. Air conditioned. Would highly recommend

I love this Wetherspoons. Great prices, as ever.

One of the more modern spoons. Nice decor with lovely wooden panelling. Also has a rooftop bar perfect for the summer. Always have very quick and polite service. Having visited a lot of Wetherspoons this is one of my favourites for food.

In my opinion best hotel in Andover.. central location..clean rooms... couldn't even hear bar downstairs

John the fox was lovely. Hounds and fox's, what a night

Hotel with a pub on the ground floor. The pub is surprisingly big! The rooms were good and clean. The building is quite winding. So be careful when partying, otherwise you will need help to find your room again. ;-) The food in the pub was very tasty. In the evenings the pub is really full, with locals and tourists. A public parking lot is right in front of the hotel. Perfect for a night on our motorcycle tour.

Dropped in for a meal. Didn't disappoint.

Used this place several times and always good service, food always hot. Unlike some other spoons we’ve visited, and we’ve visited many. Always great value.

Very convenient for visiting family. Been staying here every few months for a few years. Rooms are good, but feel ready for a refurb.

Cheap and cheerful in the centre of Andover.

A normal Weatherspoons food was good and pleasant staff.

Great stop on way to coast. The shower in room is top notch, bed a little hard & position of our room from reception meant we got noise from anyone else reaching their room. Aircon a bit too loud to sleep properly but not having on means room a bit too hot. Food & drink at Spoons always good though & reasonable prices.

Very spacious good selection of food and plenty helpful staff. Didn't stay long enough to get the full atmosphere of the place.

I know it's a cheap place to eat but the cook should at least make an effort.me and my missus both ordered a large mixed grill. All our meat was so chewy over cooked/burnt and inedible. I had 10 chips, the missus had 12, our kids had the ham egg and chips with 19 chips on each plate (was off the kids menu) absolute junk. Only good for a cheap drink stay clear of the food menu you will regret it.

Excellent place to eat and drink with an amazing roof area to chill eat and drink

Good place to get a real ale at a good price some times less than £2.50

went for a meal in the pub, half of the food out of stock, at 3pm. Rude staff. spoke with the manager and i got the biggest ‘Eye roll’. sure her eyes hurt for a while after it was that hard. Drinks may as well of been thrown at us. Tables sticky and dirty. Drink also arrived after the food was gone. All in all, we won’t be back.

My food wasn't cooked properly and I like to know how go do that with gammon, service was brilliant

We were visiting a very sick friend in Andover and needed to be central. On first appearance, we thought we'd made a mistake. As we parked in George's Yard, the back of the pub/hotel felt grim. Husband took ages to find someone who could check him in, hence only 4 stars on service. He had to wait until the bar staff could serve him to get key-card and details. But other than that, our stay was really excellent. The security arrangement between pub and hotel rooms means you felt quite separated from the downstairs clientele (room key card opens the 2 doors through Hotel reception on 1st floor). Once you are in the maze of corridors it's whisper quiet. Our standard double room was small but totally adequate for our needs and the bathroom was enormous. Piping hot water with a great shower. Very comfortable bed, spare pillows, tea (even decaf), coffee, hot choc, biccies and free bottles of water. It also felt clean and not above a pub! Didn't hear a thing: no people, no traffic, no sounds. Pleasantly surprised. Breakfast menu choices very impressive and value for money and free coffee appreciated. Will stay again when need to visit friend; this place met all our needs.

For London, excellent service and value

Good staff. Food portion sizes questionable. Rooms clean tidy and comfy.

Went in at 12.30 on a very busy Saturday and was incredibly impressed with service, speed of food and quality of food

Right in the middle of town. Easily accessible gigantic and floorspace. Staff were extremely helpful, a chap called Jed went above and beyond to make me feel welcome and comfortable.

The pub has been refurbished to a very high standard. Service greatly improved. Very helpful and friendly staff. Come in large numbers you will enjoy your visit. People are great still following social distance, cutlery is being served by staff and sauces are in sachets all is done to reduce the amount of times these things change hands. I'm really glad that this is still practiced. The staff are really friendly as ever. I highly recommend. The food is great as usual. We loved it, so will you.

Cheap and cheerful meal, katsu chicken, very tasty.

Nice pub and staff lovely food good value.

The room was a good size with a nice walk in shower

Lovely establishment and fair price in this tough economic times. Friendly staff. Fine Breakfast

A great pub, maintaining competitive pricing, great real ales, The staff were friendly, busy and provided a great service. The food was good, and the deals, were great value. I had the mixed grill, it was good, meats all a bit overcooked, but still nice. Would highly recommend as a great value pub and restaurant, beers are great, and a nice layout and atmosphere. We did not stay in the hotel.

connor is the most amazing staff member i have met since i’ve been going to spoons we have been loud and drunk and obnoxious all night and he has treated us with nothing but respected big love to him!!

Manager was on a complete power trip. A group attempted to threaten and scare me and my friends, they were then kicked out, but after trying to just speak to someone about what happened the manager repeatedly called us snowflakes and kicked us out? All we wanted to do was let them know who the guys were and what happened so it didn’t happen to anyone else. Completely unnecessary and so unprofessional, seemed like the manager got a kick out of it too. Bar staff were really helpful until the manager twisted our words to make it seem like we were complaining about them, he seemed like an absolute nightmare of a boss.

It's a Wetherspoons...not much more to say.

Only called in the bar for a meal, which was very nice, excellent choice of REAL ales, spoilt for choice, recommend it to anyone.

Went for a family catchup visiting for the day to exchange Christmas gifts,my daughter and her boyfriend were told about the roof terrace, by myself so wondered up and were very surprised, a very big peaceful weather spoons,and it's always nice to see other families getting together. Apparently it has a hotel do my daughter said,me I'm not sure,worth enquiring.

Undoubtedly the worst steaks that I have eaten anywhere in the world. Useless Management that couldn't care less about customer service or attention to detail. Staff member commented that "it was the worst steaks he'd ever seen..... he'd seen better meat coming out of a crematorium!" The supposed "manager" wearing no name tag thought that a solid 4oz of inedible fat and sinew was acceptable on an 8oz steak. He was quick to run away when I tried to photograph the plate... probably the fastest he's moved all year! Eat in a Weather spoons at your peril! Crematorium delights await!

Undoubtedly the worst steaks that I have eaten anywhere in the world. Useless Management that couldn't care less about customer service or attention to detail. Staff member commented that "it was the worst steaks he'd ever seen..... he'd seen better meat coming out of a crematorium!" "Sorry mate but the kitchen are having a bad day!" You're not kidding! Eat in a Weatherspoons at your peril!

Staff very polite. Food just right and served very quickly 😋

Great place lots of room Service fine just could clean up wipe tables bit more otherwise fine

Food was better than expected and the price was very cheap, had a very nice friendly experience

Friendly, efficient staff. Food enjoyable, budget friendly prices and quick, polite service. Great range of meals/food to suit most people. Will definitely be visiting again

Had a very good meal, quite surprised how good the curry night was

Perfect location and very clean rooms The wheelchair room was very well fitted but the fire doors in the narrow corridor would make it difficult for a single traveller (although I'm sure the staff would help)

Arrived here for lunch today as its cheap bit not very cheerful as all the staff look as miserable as sin. Out of the 7 tables in our section only one no plates or cups on it but qaemt clean by any standards. These plates etc were from breakfast and the staff just kept walking past them. The girl thaf bought our drinks over literally looked at the table behind us and just moved the plates along a bit! The whole place needs a clean and staff that care about what they're doing. You don't want to serve don't get a job in the service jndustry

Got our order wrong. We ordered a bottle of wine for two of us instead of a single drink each. The manager could not work out how to sort it out so it was unresolved. Also forgot a side order. Grumpy and very unhelpful staff. Would not recommend this pub to anyone. Food itself was ok I guess.

Visited lunchtime Saturday 4th Feb. Sign on window said "food served all day". Entered pub, it was busy, passed waitress carrying plates of pie and chips. Found table, went to bar where told "not serving food until noon" if not serving lunch time menu, how come we saw waitress taking pie and chips to tables. So we left went to sea masters andover instead, got cod and chips there instead which was cheaper. You either serve food all day or you don't, don't put a sign in window saying you do.

I know, it's a Spoons. But the state of this one compared to others is astounding. Walking to the tables near the back and there's litter everywhere, tables are piled high with glasses and covered with food remnants. Nobody ever clears these away. When you make Basingstoke's Wetherspoons look good, you've got problems.

Arrived at 4pm with my daughter and grandson for an early tea after picking him up from school. Tables were dirty with glasses and plates only half cleared away. Had to wipe the table down with wipes before letting my grandson touch anything! Food was average and the service was without any eye contact or even a smile!

We have visited here many times , the food is hit and miss. We stayed overnight ,had a hot meal in the evening but in the morning a luke warm at best breakfast. The restaurant was basically empty and our breakfast came out too fast, best to take longer to make sure it is cooked properly and hot. Just to point out to the previous reviewer there are two different places to leave a review , one for the hotel and this one for the restaurant.

Booked a room not quite knowing what to expect - lovely and clean, large room and well equipped beverage tray. Will definitely be booking again when visiting family in the future. Did not eat here so cannot give a review on the food even though the ''food rating' automatically selected a preference which i was unable to change

We always pop in here for food and a drink on a Friday. The food, drinks and service are great for the price and the atmosphere is always good.

Good things: Low prices. Bad things: Rude staff, dirty tables. So what happen: It was my first visit there, I ask girl on a counter " can I place my food order here?, or should I do this somewhere else?" This was my first visit after all. She answered something like "and what you think?". Jeez just she should answer yes or no, why need to be salty? Tables were dirty, crumbs mixed with old liquid , elbows sticking to the table, lol.

The roof terrace closes at 9.46pm very odd time. Also a very large building for 7 customers. we had difficulty leaving the roof terrace when asked as a blue rope was blocking the staircase. After shouting for help we decided to make a break for it. (Absolute carnage)

Overall food is nice, just a shame the staff, especially girls serving are so rude, especially to other staff members! You really should evaluate the attitude of your staff and talk to them about kindness in the work place. I feel sorry for anyone working there. Viewing it ruined our meal.

Had a meal in this restaurant this evening. Food and service were brilliant, as usual. Looking forward to next time. Slim Jim Cross

We went home with our clothes smelling of cigarettes- I had to wash everything when I got home. The fan in the bathroom was really noisy and sounded like a plane taking off. The only thing you could do was to take the door card out to cut it off. Not great if you woke up in the night. The bed was comfortable though and the TV a decent size. Natural lighting wasn’t great but there was a velux window. It was just the smell of cigarettes that really put me off.

No different from most locations. Service isn’t bad when not too busy but trying to get someone’s attention when busier is a mission. Use the app if you can. Difficult to get a pint delivered without it spilling on the table so quite often they are sticky. This location has managed to find some security staff that still drag their knuckles on the floor when walking so that is entertaining. Can’t knock the quality of the drink and the prices but can’t bring myself to eat the food.

It was our first stay at a ‘Spoons’ hotel and with a price of under £120 for 3 nights over a bank holiday weekend, expectations were limited. But what a pleasant surprise we had. From the moment we checked in the staff were amazing and couldn’t have been more helpful. The room was a good size, absolutely immaculate and had everything we needed. With ironing facilities, biscuits and water included, the value for money just got better. Air conditioning was on full time as it was a really warm weekend, and although I was also concerned about noise as we were above a busy pub in a town centre, we didn’t hear a soul. In fact the only thing I could find that could be improved is the single ply loo roll!!! We usually stay at Premier Inn for a cheap short break, but will be looking for a local ‘Spoons’ if available from now on.

Having used this venue and stayed here before, just sent back pints of San Miguel, Stella and Fosters.Staff starting to think it’s me but a fellow drinker confirmed how bad the beer was.Hate feeling guilty for returning beer but why was three different beers so similarly poor?Not sure I’m going to eat or stay here again.

Hotel is fantastic, restaurant not good, but lots of local options. The rooms are comfortable and modern. I always stay here when work brings me to the area. Great spot and very cheap for the standard.

We have never stayed in a Wetherspoons hotel before but were pleasantly surprised! Lovely big room (family room) for a very good price. We ate our evening meal in the restaurant which was great (albeit full of Friday night young revellers but this was to be expected!). Great “extras” in the room tea/coffee/water. The only downside of the room was that we only had one very small ceiling height window (so it felt a bit like a large prison cell!!!) and there were lots of bits and bits of biscuits all over the carpet, it didn’t seem like a hoover had been used at all! All in all though a pleasant stay.

Gone downhill since last there meal was terrible mixed grill all me At was dry and some not edible the clientele need a care full eye on won't be going back in a hurry shame it used to be nice. The staff are all ok its just the food need a review

We stayed here so had dinner and breakfast here. We ordered dinner and drinks on the app. The food came after 20 minutes. We had finished our food and still didn't have our drinks which was a bit unpleasant sitting on the roof terrace in 30 degree heat!! The drinks were at least 30 minutes from ordering.Went for breakfast the following day.No mushrooms, no tomatoes, no bananas, the choice was very limited. Thankfully all half price though so 2 breakfasts and 2 large orange juices for just 6 pounds!

Went to The John Russell Fox for breakfast, it wasn't too busy and most people were eating and my food came out hot and was really nice. Service staff were happy and doing a great job. Thank you for a great visit

Loretta earley is an absolute gem! She made me and my friend feel super welcome and she took her time to have a lovely conversation with us! Super amazing customer service!

4 adults and a 2 year old for lunch. Good reasonable priced menu. All meals very tasty and severed quickly. Huge Weatherspoons with plenty seating.

We had breakfast plus daytime and evening drinks in the John Russell Fox. As frequent customers of Wetherspoon nationally we are used to their fair pricing and good range of drinks. We were not dissappointed. Breakfast was well cooked and plentiful and I found a couple of previously untried ales. Staff were hardworking but still cheerful.

Stayed here for 2 nights as we were visiting family in Tidworth. Loved it so much. Hotel was so beautiful and clean. Our room was very spacious with everything provided for us, even complimentary water. The staff were wonderful and kind. We had lovely meals in the bar and cheap. Andover is lovely and we would definately stay here again in the future.

Sat in Rus Fox Andover this afternoon & 3 tables with eight seats were unusable because of the amount of sick on the floor.This was reported to at least 2 of the girls from 2 pm who chose to ignore it, hoping it would get walked into the carpet by unsuspecting members of the public. About 4-30pm it was pointed out again to another young member of staff, who was not only shocked it had been ignored but, took it upon himself to pull tables out & clear the mess.Well done CHARLIE, you deserve a personal mention because it seems to me the other staff couldn't give a toss.Not one of the people if had been reported to came any where near again. Sad but true so pretty Disgusting for those girls. You know who you are so shame on you....

I popped in for a quick traditional breakfast before work. The morning staff were lovely, very polite and the service was good. The breakfast was warm rather than hot from being freshly cooked but then, what else do you expect? It was edible.

Booked a family room for Saturday seventh December to my delight the room was fantastic⭐️⭐️⭐️⭐️⭐️ Walked into a king-size bed with a 50 inch TV on the wall a shower room with a Moonhead shower and a lovely bath the room was clean and adequate with tea and coffee on the dressing table side staff were amazing and helpful great value breakfast in the morning definitely definitely stay here Again so I’ve booked my 40th birthday in this pub

Went to have a nice social evening with my friends to be harassed by the waitress with red bobbed hair saying how exhausted and tired she is, this is your job! Not to mention the other day a women with long brown hair refusing to put ice in my drink with a huff and a puff and rolling of the eyes, especially when being asked politely! I work in the same industry so cant tolerate it. So rude why work in a customer based industry!!!

This is the third Wetherspoons Hotel I have stayed at in the last 12 months and it certainly provides an ideal and inexpensive overnight stay (especially on a Sunday). The room was very comfortable with a large bed and a massive TV. The walk-in shower had a large rainfall showerhead and the breakfast deals at all Wetherspoons pubs are great. Breakfast starts at 07.00! No parking but not too far from Andover Rail station and bus routes.Highly recommended for access to South Coast travel.Tony B

We have stayed at this Wetherspoons Hotel before and have always found the rooms good value for money. This hotel is relatively new so the rooms are modern and well laid out. Unfortunately the cleaning of the room had not been as thorough as other times with dust on surfaces and some bits on the carpet. However the main issue of our stay was very noisy neighbours who arrived back at their room as about 4.00am presumably drunk they had been shouting all the way down the corridor and continued to do so in their room. This hotel supposedly has a 24 hour reception. The receptionist must have been aware of the noise but took no action to address it. We had eaten downstairs the night before and the food on the whole had been OK. We did however have issues with drinks. Being a CAMRA member I know and like cask ales, I ordered a pint from a local brewery which I tasted and found was off. I returned to the bar and the barmaid was happy to exchange it for another beer. My concern however was that this beer remained on tap for the rest of the evening and presumably was being sold to others who may have not realised that it was off. My wife purchased a drink separately, this being a pint of Welsh Dragon cider which she has had many times before. Unfortunately this was also off but her experience at the bar was very different to mine. The barmaid insisted that it was a new polypin and that nobody else had complained she tried to tell my wife it was just a strong cider. My wife told her that she knew what it should taste like and after further discussion and the barmaid speaking to the manager it was replaced. I believe that the polypin also remained on sale for the rest of the evening. My review has been marked as average based on the hotels good value and our evening meal but is very borderline based on our other problems.

I found unusually this was the cheapest place to stay over the weekend. I could find no fault with the hotel accommodation or the hotel staff but the pub and food side was well below standard. Incompetent bar and door staff . Had to repeat a drinks order several times and they had no knowledge of CAMRA vouchers . Also the door staff seemed to let in underage drinkers by the truck load on a Saturday night .

You will not be disappointed with a stay here. We were blown away with our first stay at a JD Wetherspoon hotel. We were thinking cheap n cheerful £103 for 2 weekend nights....somewhere to lay our heads basically while visiting family in the area. How we underestimated it! I have stayed in 5* hotels not as nice as this. Nothing is skimped on.....furnishing, fittings and miscellaneous stuff like tea coffee shampoo etc. We literally did not find a single fault! Well done Wetherspoons I am probably one of your biggest fans now and can’t wait to visit other hotels

Popped in for a late lunch and was pleasantly surprised at how good the quality of the food was. We had fish & chips and it was lovely; very fresh and the best we've tasted in the area. Not a bad price either and of course you get the coffee refills for no extra charge. Good all round.

Come here as it is the best eat for the price with a drink in Andover. Not let me down yet, I have had various meals and will be trying the accommodation next.

stopped here for breakfast on a Friday morning after dropping someone off at the station the food was a little disappointing fried eggs were not available something shriveelled and brown probally mushrooms and cold bacon.Good food spoilt by bad cooking.

We stayed for one night at this pub/hotel the room was clean and the shower excellent. Had breakfast the next day here too.

Quiet , clean room. Pub food and drinks very affordable. Finding reception office was a bit difficult, but once located, staff very helpful

We found the trip here to be average, we used the whetherspoon app in which we received our drinks and food quickly where as in other whetherspoons it takes a considerably longer time, food was abit on the dry side and chips weren't fresh and hot, kids pizza was good, we also found tables to be sticky, would be better but cleanliness and food brings it down abit

I have been to The John Russell Fox several times, for lunch & for dinner.

We stayed overnight here before a wedding, wonderful clean room. Staff were very friendly and made us feel very welcome. Can’t wait to come back

Have used many Wetherspoon hotels but this one of the best for accommodation. The room was quite newly decorated and to a high standard. The staff were very friendly and helpful. The Wetherspoon breakfast was your typical fry up which was very tasty. We did have a problem with the temperature of the shower which was so hot it was unusable, and because it was late nothing could be done to resolve the problem, however next morning we received a reimbursement of the partial cost of our stay organized by a very efficient lady on reception which was fine. Will certainly stay again when next in the area.

... and a very positive one too.

On Tuesday evening we decided to go for dinner at the local wetherspoons, we utilised the app and ordered our food and drinks. The drinks promptly arrived, however aftet 45 minutes we notice two tables that arrived after us received their food. We ask the waiting staff and was told there is no recollection of our order and screens went down, however we had our receipt and had already received our drinks. After 1 hour 10 minutes we receive our food with numerous missing items. Upon complaining we were offered free deserts and we thought this one off bad experience was not a regular occurrence.

The hotel part of this Wetherspoons was great (see separate review) but the pub part not so much. I go to various Wetherspoon pubs a lot for the cheapness of both food and drink and never had a problem but this one was well below par. It was a large pub but just not enough staff to cope with how many customers it can hold. We went in 3 times over the weekend, 7pm on Friday night, midday Saturday (assumed that the night before was a one off bad service) and 10.30am Sunday (because we wanted breakfast & it was the easy option) and the service was so slow on all three occasions. Every time the bar looked quiet, maybe 4 or 5 other people waiting, but only one person behind the bar just concentrating on one end. Other staff would be behind the bar doing other jobs but ignoring waiting customers. Any staff that was serving just seemed to walk at snail pace and stop for a chat with their colleagues. I saw a lot of tables that hadn't been cleared of dirty plates, etc. On the Saturday afternoon I decided to order 2 drinks via the app, after waiting 10 minutes I mentioned to a passing (and also miserable) member of staff who went to check and informed me that the drinks were just being done, another 10 minutes later they still hadn't arrived so I had to get a refund. As I've said already, I like Wetherspoons pubs and in any town or city, it would be my first choice but I doubt I'd bother going to this one again (apart from to stay at the hotel).

Good value food and excellent beers at great prices. A fabulous business model only spoilt by sticking elbows. Staff do clear tables occasionally, but never seem to spray and wipe. Ah well, can’t have it all I suppose.

We were in a Hampshire for a family wedding & we only really needed a place to sleep & get ready. We found The John Russel Fox by chance & as we needed 3 rooms for 2 nights it was a good price but we weren’t really expecting much. However the rooms were spacious, clean and comfortable. Even though the rooms were above a Wetherspoons pub they were quiet.

My partner and I visited here yesterday 1st July 2019. We decided to go to lunch and chose here. We hadn't been for about a few months, but we like it so decided to go back. The staff were courteous and helpful even when there was a problem with the stock in doing their best to accommodate my meal. The floor manager came out and she remembered me from us from the last time we had eaten there. She was polite and very helpful on the day. She even took the food over to our table then to tell us that the delivery had in fact just arrived about the same time as us and they managed to get what I requested.

Stayed over one night, great hotel room, huge space with a fab walk in shower and basically all you could wish for at a very reasonable price.

Good value and quick service condsidering it was a busy Friday teatime. However, the cutlery was dirty , We had to exchange 4

A nice Weatherspoons hotel and pub. Good large rooms with high quality shower. We had a payment issue but it was all sorted out with little fuss. Good quality food a t reasonable prices

From experience Wetherspoons eateries can be very hit or miss. This is a top one with the great value food delivered promptly by friendly smiling staff.

Came with family for lunch. Four meals eventually ordered after a considerable wait for service. There were uncleared tables everywhere and the place had a look of dirty and in desperate need of a good going over. The meals arrived, much to our surprise, extremely quickly. However, the accompanying utensils were dirty and marked plus two of the meals were cold (vegetarian curry and a soup). A third meal was sorely lacking in its main ingredient ie Quinoa and the overall portion size was very small (my Granddaughter would have complained at this!). Returned to bar to complain about cold meals. Eventually a member of staff took two meals away. There was then a ten minute wait for the replacement meals by which time the other guests had finished theirs. When all meals had been finished a desert was ordered, no fresh fruit available so that was “off”. An apple crumble and ice cream was substituted - this, when it arrived looked so processed and was lacking in any real substance - a bit like a flat saucer!