The John Russell Fox in Test Valley

Teenagers was playing football in the middle of town I nearly got hit by the ball they was also hitting spoons windows nearly breaking the window I told spoons staff and they did absolutely nothing to help the situation I felt uncomfortable and unhappy with how they handled the situation Charlie Thomas(manger) called the police on someone that was on pub watch and being abusive towards me and other woman but failed to mention the racism and anti-social behaviour of the other people overall im appalled By the managers ability to sort out situations in his establishment

Was in there on the 29th May 25 at lunchtime with my family I must say the food nice but I've dropped it down to 3 stars because of the way you could hear a male chef speaking extremely rudely to his staff that looked run of there feet already

Great Pub good food (was fresh and timely) and drinks were good Lots of nooks at the ends of the building making it feel rather cosy Free parking after 4pm next door is a bonus!!

A great place to "get your drink on" and learn new swear words

Come here regularly for a meal out but sadly no more as they have removed the mixed grills my fiance always has and replaced with a burger !!!!!! Sorry tim big mistake we're speaking with our feet we won't be back

I had my lunch their. Food was good and staff friendly and helpful

Good Wetherspoons but no Mango Chutney available on Thursday Curry Club!

Great coffee machine. Better than Starbucks and Costa and cheaper.

We needed a breakfast on Sunday morning at 7.00 for an 8.00 appointment so chose here, unfortunately didn't realise it was on a pedestrian precinct , by the time we found parking and our way to the pub we were pushed for time. The full English breakfast was great, very reasonable and served quickly. We just made our appointment well fed. Great.

I'd normally stay in a Travelodge for just one night, but this came up for the same price, so thought I'd give it a go. Upon arrival, staff were very friendly and helpful. Check-in was quick and easy. The room was much better than I expected. Good size, and very clean. Bathroom was very big, and a large shower with gel etc provided. The little extras in the room were a pleasant surprise. As well as tea/coffee, there were 2 bottles of water, biscuits, and mugs that can be used downstairs at the free refill machines.....you can drink as much tea/coffee as you like while staying there. Room was very quiet......never heard any noise at night. I ate downstairs in the restaurant......food and drinks served quickly and with a smile. You can also take food/drinks up to your room if you want. Had breakfast downstairs in the morning, again all good. Checkout was literally drop the key in a box and go. First time I've ever stayed at a Wetherspoons hotel....... definitely won't be the last.

Quality you come to always have with wetherspoons EXCELLENT

It's spoons....all the same great value

Great food, simply well cooked. Nice portion and hot. Well priced. Great coffee Good service Comfortable surroundings

Usual good range of beer. Just called in for a stop on the way home. Very busy lunchtime.

Standard wetherspoons, nothing amazing or awe inspiring, very few tables available and even less out of the draft of the doors in winter

Not a polite staff member age checking me when I come in here most days without a staff member asking me that I'm 16 and getting age checked for ordering food

If you choose the curry here you may find hard chicken and very often uncooked poppadoms after three visits and complaints I asked for staff to ask for them to be cooked fully without raw centres. So they came back overcooked and tasting burnt shall not be coming here anymore disgusting for a hotel. If you can’t cook a poppadom, you shouldn’t be in the kitchen. Don’t bother with a fish and chips either as the fish is overcooked and dry and chewy.

Excellent value for money. Clean, modern rooms. The staff and housekeeping are fantastic. Just a mention - the entrance to the hotel is at the back opposite George's Car Park. You can enter via Wetherspoons restaurant but then head to the back and go up the stairs - or use the lift.

Only commenting on the food What's happened? Food use to be quite good and sorry but it's gone down hill. Value for money I don't think so! Undercooked chips which were replaced after alerting the manager. Still came out under cooked again though. Quality of food has definitely changed. Will not be bothering in the future.

The room was cosy and comfortable, and the staff were incredibly friendly and welcoming. I really appreciated the thoughtful touch of leaving a high-quality heater in the room—it made my stay even more enjoyable. I would definitely come back again!

The food here is delicious, the staff and kind and helpful. But i have never tried the rooms.

Absolutely amazing. Thank you so much. I was staying to visit a family member and I wasn't sure on the duration. The staff were so accommodating. I am so appreciative of their flexibility. Everything was great and reassuring..

Great place to eat and have a drink. Staff are excellent. Food is always hot but sometimes alot of the menu items are out of stock .

Cheap drinks with the usual wetherspoons drunken mess on a corner table...

Received a £100 fine for smoking in the room. I did not smoke in the room, all I did was be responsible and after smoking outside throw the butt in the bin in the room. Contacted hotel told the manager would ring back, they did not so had to drive back to the hotel to speak to them. So now it has to go via formal complaint and CCTV footage. What a waste of time. Just an update 6th Dec 2024, I have been refunded as it was 'our administrative error' but instead now accused of aggressive behaviour and banned from the pub (no mention I was staying at the hotel) so very confused.

Stopped in for a breakfast and left really happy. Food was great and it didn't cost an arm and a leg. The options available were good too, and it was nice to see how many options there are for smaller kids, seems like Wetherspoons is one of the only places to really make an effort to cater for kids which is nice. My wife and I really enjoyed our breakfast and the bottomless coffee is a huge plus. Will definitely be going back and wouldn't hesitate to recommend to others. At its heart it's still just a spoons, so expect to see people on their 3rd pint at 09:30 in the morning, but I don't begrudge them that so long as they keep to themselves. Seeing as there is such little choice in Andover I would say Wetherspoons is a very important place for the high street.

Sophie is brilliant!! Sometimes, it's a little noisy, but then it's a popular cheap please for some

Have been here often and it's been alright in the past. But was served a rotten chicken burger on the last visit. Could smell that the chicken was off. Food was offered to swap for something else, but had lost my appetite so politely declined.

It was my first time, but the atmosphere is nice and cosy. The staff are friendly and always welcoming and willing to help. We had some spicy chicken wings and Korean sticky chicken with rice. Absolutely delicious. The prices are good, around 8.50 with soft drink and around 10 with alcohol drinks. Highly recommend. We will be back for sure. Thank you. Kind regards, Andreea.

Great Spoons. Excellent beer, food and service. The roof terrace is a good beer drinking location when not raining. The hotel is highly recommended if staying in Andover.

I paid for food that didn’t arrive! They told me it was a ghost transaction, although it left my bank and that I wouldn’t receive any food. The large woman that attested to be the manager treated me awfully and I will never go back

Standard Wetherspoons menu. Great service.

Very place, polite staff, affordable prices and good atmosphere

Decided to go there for birthday lunch. Table was not very clean,food all over floor , the staff all look like they didn't want to be there . Not very helpful at all with my allergies all I got was we have a screen up there you need to check that. Two meals came and I waited ,when others got there's I asked for mine ,I couldn't understand what he was saying as so loud in there . , I got £1.85 back and then got told they forgot mine ( I think that he said). My chips came in a bowl, my peas came in a bowl , my cold bacon on the side . Then the doors behind use was open to put all the garden furniture out ,so ended up with cold food and very disappointed , so won't be coming back . And two of us have been unwell since coming home

Great rooms. Very clean and spacious. Lovely big modern bathroom. Air conditioned. Would highly recommend

I love this Wetherspoons. Great prices, as ever.

One of the more modern spoons. Nice decor with lovely wooden panelling. Also has a rooftop bar perfect for the summer. Always have very quick and polite service. Having visited a lot of Wetherspoons this is one of my favourites for food.

In my opinion best hotel in Andover.. central location..clean rooms... couldn't even hear bar downstairs

John the fox was lovely. Hounds and fox's, what a night

Hotel with a pub on the ground floor. The pub is surprisingly big! The rooms were good and clean. The building is quite winding. So be careful when partying, otherwise you will need help to find your room again. ;-) The food in the pub was very tasty. In the evenings the pub is really full, with locals and tourists. A public parking lot is right in front of the hotel. Perfect for a night on our motorcycle tour.

Dropped in for a meal. Didn't disappoint.

Used this place several times and always good service, food always hot. Unlike some other spoons we’ve visited, and we’ve visited many. Always great value.

Very convenient for visiting family. Been staying here every few months for a few years. Rooms are good, but feel ready for a refurb.

Cheap and cheerful in the centre of Andover.

A normal Weatherspoons food was good and pleasant staff.

Great stop on way to coast. The shower in room is top notch, bed a little hard & position of our room from reception meant we got noise from anyone else reaching their room. Aircon a bit too loud to sleep properly but not having on means room a bit too hot. Food & drink at Spoons always good though & reasonable prices.

Very spacious good selection of food and plenty helpful staff. Didn't stay long enough to get the full atmosphere of the place.

I know it's a cheap place to eat but the cook should at least make an effort.me and my missus both ordered a large mixed grill. All our meat was so chewy over cooked/burnt and inedible. I had 10 chips, the missus had 12, our kids had the ham egg and chips with 19 chips on each plate (was off the kids menu) absolute junk. Only good for a cheap drink stay clear of the food menu you will regret it.

Excellent place to eat and drink with an amazing roof area to chill eat and drink

went for a meal in the pub, half of the food out of stock, at 3pm. Rude staff. spoke with the manager and i got the biggest ‘Eye roll’. sure her eyes hurt for a while after it was that hard. Drinks may as well of been thrown at us. Tables sticky and dirty. Drink also arrived after the food was gone. All in all, we won’t be back.

My food wasn't cooked properly and I like to know how go do that with gammon, service was brilliant

We were visiting a very sick friend in Andover and needed to be central. On first appearance, we thought we'd made a mistake. As we parked in George's Yard, the back of the pub/hotel felt grim. Husband took ages to find someone who could check him in, hence only 4 stars on service. He had to wait until the bar staff could serve him to get key-card and details. But other than that, our stay was really excellent. The security arrangement between pub and hotel rooms means you felt quite separated from the downstairs clientele (room key card opens the 2 doors through Hotel reception on 1st floor). Once you are in the maze of corridors it's whisper quiet. Our standard double room was small but totally adequate for our needs and the bathroom was enormous. Piping hot water with a great shower. Very comfortable bed, spare pillows, tea (even decaf), coffee, hot choc, biccies and free bottles of water. It also felt clean and not above a pub! Didn't hear a thing: no people, no traffic, no sounds. Pleasantly surprised. Breakfast menu choices very impressive and value for money and free coffee appreciated. Will stay again when need to visit friend; this place met all our needs.

For London, excellent service and value

Good staff. Food portion sizes questionable. Rooms clean tidy and comfy.

Went in at 12.30 on a very busy Saturday and was incredibly impressed with service, speed of food and quality of food

Right in the middle of town. Easily accessible gigantic and floorspace. Staff were extremely helpful, a chap called Jed went above and beyond to make me feel welcome and comfortable.

The pub has been refurbished to a very high standard. Service greatly improved. Very helpful and friendly staff. Come in large numbers you will enjoy your visit. People are great still following social distance, cutlery is being served by staff and sauces are in sachets all is done to reduce the amount of times these things change hands. I'm really glad that this is still practiced. The staff are really friendly as ever. I highly recommend. The food is great as usual. We loved it, so will you.

Cheap and cheerful meal, katsu chicken, very tasty.

Nice pub and staff lovely food good value.

The room was a good size with a nice walk in shower

Lovely establishment and fair price in this tough economic times. Friendly staff. Fine Breakfast

A great pub, maintaining competitive pricing, great real ales, The staff were friendly, busy and provided a great service. The food was good, and the deals, were great value. I had the mixed grill, it was good, meats all a bit overcooked, but still nice. Would highly recommend as a great value pub and restaurant, beers are great, and a nice layout and atmosphere. We did not stay in the hotel.

connor is the most amazing staff member i have met since i’ve been going to spoons we have been loud and drunk and obnoxious all night and he has treated us with nothing but respected big love to him!!

Manager was on a complete power trip. A group attempted to threaten and scare me and my friends, they were then kicked out, but after trying to just speak to someone about what happened the manager repeatedly called us snowflakes and kicked us out? All we wanted to do was let them know who the guys were and what happened so it didn’t happen to anyone else. Completely unnecessary and so unprofessional, seemed like the manager got a kick out of it too. Bar staff were really helpful until the manager twisted our words to make it seem like we were complaining about them, he seemed like an absolute nightmare of a boss.

It's a Wetherspoons...not much more to say.

Only called in the bar for a meal, which was very nice, excellent choice of REAL ales, spoilt for choice, recommend it to anyone.

Went for a family catchup visiting for the day to exchange Christmas gifts,my daughter and her boyfriend were told about the roof terrace, by myself so wondered up and were very surprised, a very big peaceful weather spoons,and it's always nice to see other families getting together. Apparently it has a hotel do my daughter said,me I'm not sure,worth enquiring.

Undoubtedly the worst steaks that I have eaten anywhere in the world. Useless Management that couldn't care less about customer service or attention to detail. Staff member commented that "it was the worst steaks he'd ever seen..... he'd seen better meat coming out of a crematorium!" The supposed "manager" wearing no name tag thought that a solid 4oz of inedible fat and sinew was acceptable on an 8oz steak. He was quick to run away when I tried to photograph the plate... probably the fastest he's moved all year! Eat in a Weather spoons at your peril! Crematorium delights await!

Undoubtedly the worst steaks that I have eaten anywhere in the world. Useless Management that couldn't care less about customer service or attention to detail. Staff member commented that "it was the worst steaks he'd ever seen..... he'd seen better meat coming out of a crematorium!" "Sorry mate but the kitchen are having a bad day!" You're not kidding! Eat in a Weatherspoons at your peril!

Great place lots of room Service fine just could clean up wipe tables bit more otherwise fine

Staff very polite. Food just right and served very quickly 😋

Food was better than expected and the price was very cheap, had a very nice friendly experience

Friendly, efficient staff. Food enjoyable, budget friendly prices and quick, polite service. Great range of meals/food to suit most people. Will definitely be visiting again

Had a very good meal, quite surprised how good the curry night was

Perfect location and very clean rooms The wheelchair room was very well fitted but the fire doors in the narrow corridor would make it difficult for a single traveller (although I'm sure the staff would help)

Arrived here for lunch today as its cheap bit not very cheerful as all the staff look as miserable as sin. Out of the 7 tables in our section only one no plates or cups on it but qaemt clean by any standards. These plates etc were from breakfast and the staff just kept walking past them. The girl thaf bought our drinks over literally looked at the table behind us and just moved the plates along a bit! The whole place needs a clean and staff that care about what they're doing. You don't want to serve don't get a job in the service jndustry

Got our order wrong. We ordered a bottle of wine for two of us instead of a single drink each. The manager could not work out how to sort it out so it was unresolved. Also forgot a side order. Grumpy and very unhelpful staff. Would not recommend this pub to anyone. Food itself was ok I guess.

Visited lunchtime Saturday 4th Feb. Sign on window said "food served all day". Entered pub, it was busy, passed waitress carrying plates of pie and chips. Found table, went to bar where told "not serving food until noon" if not serving lunch time menu, how come we saw waitress taking pie and chips to tables. So we left went to sea masters andover instead, got cod and chips there instead which was cheaper. You either serve food all day or you don't, don't put a sign in window saying you do.

I know, it's a Spoons. But the state of this one compared to others is astounding. Walking to the tables near the back and there's litter everywhere, tables are piled high with glasses and covered with food remnants. Nobody ever clears these away. When you make Basingstoke's Wetherspoons look good, you've got problems.

Arrived at 4pm with my daughter and grandson for an early tea after picking him up from school. Tables were dirty with glasses and plates only half cleared away. Had to wipe the table down with wipes before letting my grandson touch anything! Food was average and the service was without any eye contact or even a smile!

We have visited here many times , the food is hit and miss. We stayed overnight ,had a hot meal in the evening but in the morning a luke warm at best breakfast. The restaurant was basically empty and our breakfast came out too fast, best to take longer to make sure it is cooked properly and hot. Just to point out to the previous reviewer there are two different places to leave a review , one for the hotel and this one for the restaurant.

Booked a room not quite knowing what to expect - lovely and clean, large room and well equipped beverage tray. Will definitely be booking again when visiting family in the future. Did not eat here so cannot give a review on the food even though the ''food rating' automatically selected a preference which i was unable to change

We always pop in here for food and a drink on a Friday. The food, drinks and service are great for the price and the atmosphere is always good.

Good things: Low prices. Bad things: Rude staff, dirty tables. So what happen: It was my first visit there, I ask girl on a counter " can I place my food order here?, or should I do this somewhere else?" This was my first visit after all. She answered something like "and what you think?". Jeez just she should answer yes or no, why need to be salty? Tables were dirty, crumbs mixed with old liquid , elbows sticking to the table, lol.

The roof terrace closes at 9.46pm very odd time. Also a very large building for 7 customers. we had difficulty leaving the roof terrace when asked as a blue rope was blocking the staircase. After shouting for help we decided to make a break for it. (Absolute carnage)

Overall food is nice, just a shame the staff, especially girls serving are so rude, especially to other staff members! You really should evaluate the attitude of your staff and talk to them about kindness in the work place. I feel sorry for anyone working there. Viewing it ruined our meal.

Had a meal in this restaurant this evening. Food and service were brilliant, as usual. Looking forward to next time. Slim Jim Cross

We went home with our clothes smelling of cigarettes- I had to wash everything when I got home. The fan in the bathroom was really noisy and sounded like a plane taking off. The only thing you could do was to take the door card out to cut it off. Not great if you woke up in the night. The bed was comfortable though and the TV a decent size. Natural lighting wasn’t great but there was a velux window. It was just the smell of cigarettes that really put me off.

No different from most locations. Service isn’t bad when not too busy but trying to get someone’s attention when busier is a mission. Use the app if you can. Difficult to get a pint delivered without it spilling on the table so quite often they are sticky. This location has managed to find some security staff that still drag their knuckles on the floor when walking so that is entertaining. Can’t knock the quality of the drink and the prices but can’t bring myself to eat the food.

It was our first stay at a ‘Spoons’ hotel and with a price of under £120 for 3 nights over a bank holiday weekend, expectations were limited. But what a pleasant surprise we had. From the moment we checked in the staff were amazing and couldn’t have been more helpful. The room was a good size, absolutely immaculate and had everything we needed. With ironing facilities, biscuits and water included, the value for money just got better. Air conditioning was on full time as it was a really warm weekend, and although I was also concerned about noise as we were above a busy pub in a town centre, we didn’t hear a soul. In fact the only thing I could find that could be improved is the single ply loo roll!!! We usually stay at Premier Inn for a cheap short break, but will be looking for a local ‘Spoons’ if available from now on.

Having used this venue and stayed here before, just sent back pints of San Miguel, Stella and Fosters.Staff starting to think it’s me but a fellow drinker confirmed how bad the beer was.Hate feeling guilty for returning beer but why was three different beers so similarly poor?Not sure I’m going to eat or stay here again.

Hotel is fantastic, restaurant not good, but lots of local options. The rooms are comfortable and modern. I always stay here when work brings me to the area. Great spot and very cheap for the standard.

We have never stayed in a Wetherspoons hotel before but were pleasantly surprised! Lovely big room (family room) for a very good price. We ate our evening meal in the restaurant which was great (albeit full of Friday night young revellers but this was to be expected!). Great “extras” in the room tea/coffee/water. The only downside of the room was that we only had one very small ceiling height window (so it felt a bit like a large prison cell!!!) and there were lots of bits and bits of biscuits all over the carpet, it didn’t seem like a hoover had been used at all! All in all though a pleasant stay.

Gone downhill since last there meal was terrible mixed grill all me At was dry and some not edible the clientele need a care full eye on won't be going back in a hurry shame it used to be nice. The staff are all ok its just the food need a review

We stayed here so had dinner and breakfast here. We ordered dinner and drinks on the app. The food came after 20 minutes. We had finished our food and still didn't have our drinks which was a bit unpleasant sitting on the roof terrace in 30 degree heat!! The drinks were at least 30 minutes from ordering.Went for breakfast the following day.No mushrooms, no tomatoes, no bananas, the choice was very limited. Thankfully all half price though so 2 breakfasts and 2 large orange juices for just 6 pounds!

Went to The John Russell Fox for breakfast, it wasn't too busy and most people were eating and my food came out hot and was really nice. Service staff were happy and doing a great job. Thank you for a great visit

Loretta earley is an absolute gem! She made me and my friend feel super welcome and she took her time to have a lovely conversation with us! Super amazing customer service!

4 adults and a 2 year old for lunch. Good reasonable priced menu. All meals very tasty and severed quickly. Huge Weatherspoons with plenty seating.

We had breakfast plus daytime and evening drinks in the John Russell Fox. As frequent customers of Wetherspoon nationally we are used to their fair pricing and good range of drinks. We were not dissappointed. Breakfast was well cooked and plentiful and I found a couple of previously untried ales. Staff were hardworking but still cheerful.

Stayed here for 2 nights as we were visiting family in Tidworth. Loved it so much. Hotel was so beautiful and clean. Our room was very spacious with everything provided for us, even complimentary water. The staff were wonderful and kind. We had lovely meals in the bar and cheap. Andover is lovely and we would definately stay here again in the future.