The Ivy Market Grill in City of London, Westminster

The ivy in Victoria are some of the worst staff I have ever come across The ivy Covent Garden were lovely . I made a complaint as service was terrible

£16 for a Hendricks gin and lemonade.......

Leaving a 5 star review because of our server and bartender, Samuel F. He was incredibly attentive and communicative despite it being a particularly busy sitting; the cocktails were great, and he kindly gave us recommendations and even customised one of our drinks! It seemed like he really gave us time despite it being so busy, and that was nice. We felt very well looked after! Thank you Samuel!

It is a very very expensive restaurant and they also do not accept payment in € in cash!!! This causes very great disagreement among people from outside who are foreigners, lucky that there is a Colombian who spoke to me in Spanish and explained the problem to me. The English waitress was super rude and had no intention of helping with anything and very little patience, truly embarrassing. The brunette girl at the entrance, a super friendly and cordial person, was the only person with the great Colombian waiter. Luckily, there were some tourists from India who paid me for breakfast in Liras with a Visa Card and I know I paid it in €. They were very kind and cordial, but the restaurant cleaned their hands. Well, be very careful, extremely expensive prices and very little cordiality...

Had a great lunch ,traditional fish chips and mushy peas other 2 went for the 2 course deal . All food was delicious, service excellent.

We saw more than one rat walking around the restaurant.

This was our first time at the Ivy. We always thought these restaurants had impeccable service and that they offered a lovely dinner experience, so we were naturally very excited and we dressed up for the occasion. Unfortunately, this wasn't the case. We were served starters without drinks/water. We waited for these to be served but eventually (after finishing the starters) we had to call a waiter from across the room and ask. We then waited over 45 minutes for our mains to be served, and again we had to remind one of the waiters. 10 minutes later the mains arrived and I asked for the cocktail menu to get another drink, but even then, nobody came to follow up so I just left it. In the end, we asked for the bill without service charge and the maitre (or head waiter) who came to get our payment, seemed to be rather off and bothered. He didn't ask any questions and was generally standoffish. Overall, we're very disappointed with our experience at the Ivy, and quite frankly, sad. Other tables had waiters checking every now and then, so I wonder why we got a different treatment. Update: The general manager answered to this review requesting to contact them. I did, but they never responded nor acknowledged the issue.

My mum, sister and I spent an extended weekend in London 22-25 March and had our breakfast every morning and one evening meal in the ivy marker grill. The staff were exceptional from the manager to the waitresses especially Alina, Joanna and the manager on the morning of the above mentioned dates. They were very attentive, pleasant and kind. We will return again during our next visit to London.

Had lunch here great food ,service was fast and friendly nice place to stop for food 😋

Food was good and service was on point zucchini fritti was huge and tasty. Ate outside and there were mice running around. My daughter did not finish her dinner as this was her excuse.

An excellent evening good food but best of all the great service from Zidane made it a special (Evening).

Pleasant atmosphere, excellent food. A special mention for Sebastian who welcomed me with a big smile and who is a kind and professional waiter. Will certainly come again.

I was disappointed not to get a table and settled for a seat at the bar. My wife and I were served exceptionally well at the bar. Samuel was so amazing with his attention to detail. While managing the bar, he also made us feel important and anticipated many of our needs and wants. The next time I am at The Ivy I am going to ask who is at the bar before asking for a table. If it's Samuel, I will forgo a table spot for a chance to be served by Samuel again. The duck and fish and chips were amazing too! 😄

I held my 40th birthday dinner in the private room at the Ivy on Saturday. Oh my days it was incredible! The staff were amazing and got involved, the food was impeccable and me and my 43 guests were treated with such kindness. The manager working that night overseeing the room was the most amazing man. I didn’t catch his name, but even with a complication we had at the end with the bill, he went over and above to help sort it. I wouldn’t want to host my birthday anywhere else! What an incredible 40th I had. Thank you Ivy Market Grill

I've been to The Ivy Grill many times and have always been pleased with the food and the quality of service. Unfortunately, my last visit didn't quite meet the usual standard. I had to wait quite a while to place my order, was given tap water without being asked whether I’d prefer still or sparkling, and it also took some time to receive the bill.

Food and service were both fine but the tables all feel unnecessarily cramped

Great brunch options, good beers;) very good service and the way the place looks is...veeery classy

The service was amazing, especially protyasha. The food was great and the restaurant was clean as well.

Came today and had 3 courses from the Mothers Day menu. Very busy, great service, delicious food and a lovely atmosphere. Had a great time and will return when next in the area.

Tables are small, we were a group of 5 and they had crammed us into a little table. Had the monthly special , seafood stew which was average, the battered squid and duck salad ,nothing to write home about .

We sat in terrace and they are dog friendly. Staffs are so proffesional and doing their job really well. Food is amazing. Scallops 5⭐️ sunday roast was huge and delicious also price is reasonable! Sunday roast £29.95. We really enjoyed!! It wasnt our 1st time and we will be back!!

Booked dinner before a show at 5pm 24/03. Food was fantastic! Service left MUCH to be desired. Side plate from starter was left on the table throughout the main course. Waiter seemed busy enough to offer service to other tables, but lacked to pay much attention to ours. Food was delivered with no conversation and quite frankly it felt as if it was thrown down to our table. Upon payment he quickly dashed away muttering what seemed to be a very reluctant “thank you”. If we didn’t have a further engagement, we would have loved to discuss the 13% service charge with a manager. Shout out the barman for class cocktails though!

We had a lovely meal at The Ivy Market Grill. We had the choice of both the main menu and also the set menu which offered a good choice of options and was good value for money. All of the food we had was lovely and we couldn’t fault it. Service was slightly slower than we’re used to but the restaurant was fairly busy and we weren’t waiting too long. The only thing to point out that was a negative was how close the tables are together. We were sat to the side of the bar area, I was on the opposite side of the table to my husband and we were both knocked by staff and other customers walking past several times throughout the meal so I’d request to avoid that area of the restaurant in future.

Took my Mum here for her 70th Birthday and it was perfect. The staff were so polite and attentive and the whole thing felt so special. The food was good, the atmosphere was good and the service was wonderful. Something so special about being treated so well. Well done to the Ivy's team and staff who delivered great customer service.

I just went out for brunch with my friends, and it was one of the best brunch dates I have ever had. The service was prompt, the hospitality was excellent, and I should also mention that Protyash was very kind and suggested some vegetarian options. All in all, I had a great time.

First Ivy experience. Very impressed. Great food and more reasonable than you would think. Staff excellent. Would definitely visit again.

Well deserved 5 stars. I was sure they are not a dog friendly but tried and asked hostess. Was a big surprise that they are actually dog friendly on their side terrace. Well accommodated with dog and baby. All staff super friendly and professional. They really take care of customers. Wish all restaurants do this kind of service. Food delicious. We had scallops and sunday roasts followed by chocolate bomb. Stunning. Thank you guys

It was a nice experience. Protyasha was very attentive to our needs and served us with care. Hope to visit this place again.

The food is amazing and Protyasha service was amazing also great quality . Must visit for dine in

Protyasha's service was good. food was nice!

Had a wonderful experience! Protyasha's service was excellent—very friendly and attentive. The food was delicious and well-prepared. Highly recommend and will definitely visit again!

Protyasha's service is excellent. Her actions are done well.

Ivy Market Grill is not only a convenient spot to dine after your shopping spree at Covent Garden but serves a [more than] decent meal. Need to disclose that we visited the restaurant on Christmas Eve. Despite the busyness of the festive season, we were treated well and the staff was top notch. We had the most enjoyable time with fine food and wine. The medium rare steak was cooked to perfection. Desserts were a winner. Highly recommend this place on any given occasion.

Very good food but the seating is nothing like the website. Many seats especially for two are crushed together. We were only well settled after refusing two offers and saying we were leaving. Not a good start to a birthday meal.

Excellent service from Tibor, and the other servers and hosts. However, prices remain high for the quality offered.

We had a very good experience at Ivy Market Grill. One of their Staff named Protyasha was very good at her work. Her service was very good and the food was amazing too.

the service and food is really good. Specially Protyasha was very amazing 🫶🏽 Would recommend my friends 😊 🥂

Excellent hospitality. Was on my first date and the experience was excellent. Food was good and protyasha’s service was good as well. Keep it up. Wishing luck.

Amazing food and service in this restaurant 😋, Protyasha is amazing 😍

The food was really delicious and protyasha was amazing

Absolutely fantastic experience! The food was delicious, the ambiance was cozy, and the service was top-notch. Every dish was bursting with flavor, and the staff was incredibly friendly and attentive. Can’t wait to come back! Especially one of the staff named Protyasha was great at the service.

Service was top notch, Protyasha was great

such a beautiful place!! the atmosphere was so nice, the staff was great, and the food was really delicious!! I had the shepard pie it was soo good!! We also got the fish and chips which was good, but honestly really loved the mushed peas that came with it! I even took it and added it to my shepard pie which was sooo good (I am a firm believer of peas in shepard pie), definitely would come back and also want to try other locations!!

The food was so delicious, perfectly grilled with perfect seasoning and spices.. but all this was perfect as of a fantastic service provided by protyasha, she was so friendly and helpful which made my dinner a unforgettable experience Thank you.

“Had a lovely experience dining here! The food was delicious and served promptly. I especially want to mention Ms. Protyasha, our waitress — she was very friendly, polite, and made us feel truly welcome. Her positive attitude and great service really stood out. It’s always a pleasure to be served by someone so kind and professional.

The place has a great atmosphere and food was great. Amazing service by Protyasha

Had a great meal at Ivy Market Grill! The food was delicious and the atmosphere was lovely. Big thanks to Emmanuel for his amazing service, so friendly and attentive. He really made our visit special!

The food was great. And their customer service was amazing especially Protasha, she is super talented and good.

The food and service here is very good. A special mention to Protyasha. Her service is very good.

Ivy Market Grill is amazing! The dessert was the highlight, absolutely delicious. Special thanks to Protyasha for her excellent service, she made the experience even better. The staff is friendly, and the atmosphere is great. Highly recommend!

Protyasha was very great at service.

Great food and service. Agin was the best.

We had a lovely meal outside in their heated undercover area. Lovely meal. My friend said it was the best piece of fish she had had in years. I had pasta which was perfect. Delivered outside in a metal skillet to make sure I received it piping hot. We both had tiramisu with rum, which was also delicious. Coffee to follow. We were made to feel very welcome.

Was so looking forward to our trip to the ivy for brunch. We had been there before and it was great. Unfortunately they clearly had an off day. My daughter ordered the roast beef lunch and it came out freezing cold and the beef was like leather. As she moved the food around the plate a short black hair was found under the leather beef. Not a great experience and at ivy prices we really expected more. Disappointing.

From being hit with a door by the receptionist on arrival, to waiting fifteen minutes for a bottle of beer, the whole experience was subpar. The staff were cheerful but there weren't enough of them and they kept missing our table. Do not confuse this place with the upmarket The Ivy a few streets away.

A mythical place next to the River Thames. Very beautiful for a walk.

Starters were great, main courses were ok ish. Burger was dry and overcooked, steak was more fat than meat.. staff were attentive but whole thing felt overpriced for the food we received.

We were in the outside area and they'd crammed far too many tables in there. When someone needed the toilet it was a nightmare with about 4 of us having to get up including someone on the table next to us!! I had the Sunday roast and it was very disappointing. The roast potatoes looked like the frozen ones you'd get from the supermarket, cheap ones not Finest. The chicken and vegetables were ok but just ok ...not what I'd expect for the price. We'd ordered a bottle of Prosecco and it sat by the door in an ice bucket for at least 10 minutes before it made it to the table. Our waiter however was very sweet but the service was slow, not sure if that was actually his fault!! Wouldn't go to this particular Ivy again

Very good service and good, we had a great time in the private room. Thanks

Very good experience! The food, service and ambiance of this restaurant were very pleasant.

We had the fixed three course lunch. Delicious. Just the right amount for a good lunch and still be able to walk around without feeling over full. £20.00 a head drinks etc are on top. Great value and quality. Definitely will go back when in London again.

Really lovely staff. There was a bit of an accident that affected us, and the staff were incredibly accommodating. The food was amazing.

Came for a Sunday lunch. We were greeted by a lovely receptionist whom insisted on carrying all of our bags to the cloak room for us. Our server Zidane was fantastic and provided us with incredible service, as did everyone else. The food was exceptional and perfect portions for the roast dinners. I would recommend ordering creamed spinach as a side to dip your roasties in. Will definitely come back next time in London.

London yesterday was awash with visitors enjoying the first and possibly the only sign of sun and warmth of 2025, so it’s understandable that the Ivy would be full to the brim with excitable and hungry customers. Arriving early hoping to be able to be seated even if it was only at the bar we were turned away, as there was “no room at the Inn”, which wasn’t a surprise as there is only so much room. We went back at our allotted time to find the hostess greeting us with a welcome back which was friendly and inclusive. Our table was small but sufficient and we we waited less than 10 minutes for our drink and food orders to be taken, our starters didn’t take long to arrive however they were a little cold and disappointing and our waiter seemed to be struggling. We then had a 40 minute wait for our main meal of fish and chips which turned out to be very enjoyable and fairly large proportions, easily worth the reasonable price. The chips were chunky but crisp on the outside and the fish was light and fresh with a crispy batter that i would definitely go back for. At this point the floor manager (I didn’t get his name but he was great) had taken over the servicing and was very accomplished and handled my small issue of starters with consideration and gentle kindness which left me feeling welcome and valued. I would definitely go again and I would also recommend the Rhubarb Bellini if you are looking for a glass of something special but light and fresh at the same time.

We had a lovely lunch at the Ivy at Covent Garden! The service was very kind and all the food that we had was very delicious! Not to forget, they do have a nice wine list!

Beautiful place!! A bit pricey, but what isn't in London? Looks lovely and the food is yum!

Me and my friend went to The Ivy last weekend for drinks and we shared a truffle pasta. Everything was great, the food was really good and the bartender Samuel made drinks from heaven!! We will be back 🙏🏼

Despite reserving a table, it was not ready, so the put me at the NOT comfortable bar, the incentive menu was NOT as it seemed. I left NOT happy

So disappointing on this occasion. Introducing 8 of our friends to this particular Ivy cafe and unfortunately the food was cold, the seating by the entrance door which was constantly left open even colder! The waitor disorganised and kept taking the wine away then slow to respond when requested to keep our guests glasses attended to. The steak was poor quality and not a patch on the one we enjoyed at the Glasgow Ivy a few months ago. Can only assume that we got the tourist experience or that the staffing levels and quality of staff at this venue are not up to other Ivy restaurant standards. Won't attend this particular Ivy any time soon!

We really enjoyed our meal. Really good menu, perfectly cooked food. I had the fishcake, chips were lovely and 'clean' not greasy and good wine selection. Would recommend the frozen berry dessert. Our waiter was excellent! Such a lovely polite and informative young man. Thank you Zidane!

Went out with my friends,winnie and mohamed made our afternoon unforgettable !!! It was amazingggg

Amazing afternoon with Winnie! She was very friendly and always with a beautiful smile 😊.

I am a regular customer but upon finishing dinner this week, I was shocked to see that the restaurant has a mice infection which made me question how sanitary the restaurant is. The mouse was running all over the restaurant. After speaking to a waiter, he mentioned that he will raise it to upper management . however, one of the hostesses didn’t seem to care at all about the issue and was very passive about it. Very poor customer experience and hygiene.

Lovely drinks! Great service from Winnie, Litos & Muhammad 🫶🏾

Poor service from the staff and cramped seating. Our starters cane out at different times with no explanation. Mains were OK.

Great food and impeccable service.

I went on a trip to London and enjoyed it so much. Fish and chips and pasta are really great. It was an unforgettable meal. The atmosphere was also very nice.

Best are the drinks and hospitality of Samuel 12/10. Great host and always attentive, friendly and fun. Food is good. Amazing atmosphere and people. Second time here, didn't disappoint a bit. Both without reservation, friendly ladies found me a place at the bar. Highly recommended, will comeback for sure.

"First class all round" - My first review. David Delhanty, charlesdel.com. ...Sadly, I had to downwardly adjust my review because, when I called to amend my booking, which was for Friday - 100%, a very rude telephone operator/agent said my booking was for Sunday and she hung up on me. Therefore, I will not be coming this Friday please cancel my booking.

Really a good place to hang out . Look around for thing you really don't need but will buy for friends and family. All kinds of food. Great ice cream places specially gelato in Covenant Garden

Good experience. Great atmosphere, simple food. Service was top-notch, with special thanks to Sana, who accompanied us throughout the meal, gave us great recommendations on the dishes and helped us charge our phones. She especially impressed us when she brought back a dessert with a candle for our friend's birthday, even though we hadn't mentioned it at any point during the meal or on the reservation. Sana simply deduce it by the flowers and gifts we had given our friend, great service, thank you Sana!

The dishes were delicious, the dessert was perfect, the drink was delicious and the waitress Alina Pavel was very helpful. I loved the experience.

Fabulous food and excellent service.

I had a beautiful breakfast and the receptionist Tatiana made my day so positive and welcoming I really enjoyed the experience. The staff is super friendly and helpful the food was tasty and good quality. Highly recommend

Another top evening here ☺️ Huber and Samuel's service was PERFECT!

The Ivy market grill serves fantastic food, but the experience was completely ruined by the awful service and lack of cleanliness. Our waitress had a cold, dismissive attitude that felt outright racist, making it clear she didn’t want to serve us. She barely acknowledged us, gave us dirty looks, and acted like every request was a burden. To make matters worse, I found a hair on the table before our food even arrived, which made me question the restaurant’s hygiene. It’s a shame because the food was incredible, but the terrible service and unclean environment made it impossible to enjoy.

Great Service, Good Food—But Overrun with Mice The service was great, and the food was good, but the restaurant is completely overrun with mice. We initially sat outside, but there were mice everywhere—constantly running around. At any given moment, you could see at least one, often two or more, in plain sight. It was impossible to ignore. Hoping for a better experience, we moved inside, only to spot more mice running around the restaurant. I can’t even imagine what it must be like at night when the place is closed. How is a restaurant with such a severe rodent problem allowed to remain open?

Lovely place, excellent service and fantastic food. What more could you want.

Good overall experience and Thank you to Samuel for the excellent service <3

Absolutely disgraceful! My partner and I went on Valentine’s Day and we had booked in advance, it took 15 minutes for them to seat us and when they did it was outside at 9:15pm in 2°c weather with no heater or blankets made available to us After being seated, half an hour had passed and nobody had come to take our order, I went to the front desk to speak to the host. I explained that it was freezing cold and that I suffered with arthritis and asked if it would be possible to be sat somewhere else as nobody had taken our order. I was told no and that they would get someone to come. A further 10 minutes later and we still hadn’t been served, I instead watched as other tables who were there for a shorter duration were served. I went back to the front desk and the host was mannerless and simply told me that I chose to book here on valentines when it’s known to be busy I have been to other branches of the ivy and the service has always been amazing. This is a branch that does not meet the standards, nor the reputation of the ivy. I felt as though I was being discriminated against because of my accessibility needs. This place, and the host specifically were unprofessional, discriminatory and overall not a nice experience. On Valentine’s Day, it was a horrible experience. I would not recommend spending a penny, highly disappointing.

Shame that our experience at the Ivy was marred by some bad service, because I actually thought the food here was decent. I ended up having the shepherds pie which was small, but delicious. Giving one star for service because it was noticeably bad. First, if you're going to have a steak special on the menu, your staff should really be able to answer simple questions about it, like how many ounces of steak come with it. We were hit with an "I don't know" from the two gentlemen serving our area. Second, if I'm asking what the better option is between two different items on the menu, ignoring the two options I asked about and trying to upsell me on a third option I didn't even mention is just tacky and reeks of bad faith. This was the only restaurant in our entire trip where we asked to have the discretionary service fee removed because of the terrible attitude of the two gentlemen serving our area. If you're going to run a restaurant that tries to pretend like it's a nicer dining experience then make sure to focus on actually providing a nicer dining experience.

Very fine breakfast fare in an excellent location with decadent decor and a good atmosphere. A little bit more expensive than elsewhere close by but worth it.

Thank you to Samuel, the kindest waiter ever!

Great atmosphere, great food and Alex was absolutely amazing! He went above and beyond for our table and provided helpful advice.

Good food in a nice atmosphere and with service. Always happy again.

Breakfast - great poached eggs, and the staff was very friendly and accommodating on substitutions / making my meal keto friendly as long as didn’t buy a pre-set meal. My eggs were done perfectly, the bacon could have been a little more crispy as o asked for it crispy, but might just be how they make the bacon in the UK. Although I only had a small bite of the toast - it was well prepared and butter was smooth. All in all a great dining experience. Cozy atmosphere and warm feel. Excellent service.

We visited the ivy with 6 friends, the food was excellent. The service of the restaurant was very friendly and helpful in everything we asked for, Emmanuel and Tasha made us want to go again!

Food was okay but Very poor service!! A bottle of water was brought to our table, opened and poured out when we specifically said we didn't want a bottle, we both had a meal from the two course special menu for £19.95 pp and a bottle of wine @£37, but when I produced a voucher for £60 off , given to me for a Christmas present, they increased the Bill to over £115... I asked them to review the bill and be charged correctly and after a member of staff ( I think it was the duty manager) barged into me without any apology, hurting my shoulder, I also asked for the service charge to be removed, the final bill was £16 ..A huge difference and a rather unpleasant visit... We both felt a bit ripped off and wouldn't consider returning...

Radhika was amazing tonight, excellent service, will definitely be coming back soon, also compliments to the chef

The food was amazing. Has Sunday roasted chicken and really enjoyed it. However, it was winter and the place is not well climatized. When the door was opened a freezing air was coming in having to put our coats to have the lunch!! After checking with the staff they said they were complete.