Based on 474 opinions finded in 2 websites
Based on 474 opinions finded in 2 websites
Nº 784 in 1137 in York
Nº 177 of 240 Other cuisines in York
Opinions
Lovely Sunday lunch and staff are really nice
Susan A Watson . 2024-12-02
MORE AT Google
Attended this evening with a family group of 14. Despite the fact there was a mix up with the arrival time, the Inn on the Green team, moved tables to allow us to sit together. A simple looking menu belies the amazing flavours on offer. Between us we had many tapas items and several set meals. All arrived piping hot as close together as possible for a group of 14 ( all had food within 5 minutes of service) . Great attentive service reminiscent of restaurant standard ( we're still sat in a great pub). Could not give less than 5 stars for all. What a great team and what great food. PS A nice selection of thwaites ales meant good drinks too.
Mike Lee . 2024-11-30
MORE AT Google
I’ve been a local for years in acomb and have been to the inn on the green a few times over the years. I am impressed with the food, staff and atmosphere during my recent revisit. After a recommendation I was not disappointed. For the price I was very satisfied and would recommend. I hope the standard stays for the foreseeable future.
Jennifer de bethel . 2024-11-11
MORE AT Google
The Inn on the Green is a popular food pub. There is a large comfortable front bar. There is a good choice of beers lager and cider including four hand-pulled cask conditioned real ales. The ones we tried were in excellent condition. There is a separate room with a pool table, live music at the weekend and a beer garden the pub is dog friendly.
Andrew Nell . 2024-11-09
MORE AT Google
Lovely pub when it’s open, but it isn’t open when it says it is. Google Maps, WhatPub, and even its own website say it is open, but it isn’t. Not even a temporary note in the window. If a business doesn’t let its customers know, then we’ll just go elsewhere.
Malcolm Smith (MalcolmatYork) . 2024-10-19
MORE AT Google
Lovely atmosphere. Lovely staff - Claire and Billy were helpful. Will be returning!
Eva Helstrip . 2024-10-06
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Had Sunday dinner, which was advertised as a carvery.. which.it wasn't and all the veg was rock hard no check back from server or anything very disappointing wouldn't return not at all worth 15 pound
kirsty armstrong . 2024-10-02
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Very well looked after for a family gathering. Gluten free requirements weren't a problem for them. Thank you.
Carol Eves . 2024-09-25
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Lovely staff, we came for Sunday lunch this afternoon and the food was absolutely superb. A lovely Sunday dinner all homemade with no room for any complaint. We will be back!
Niamh . 2024-08-18
MORE AT Google
The new ownership have let this place slip. My own service was unengaged, and since seen 3 people wait at the bar and then just walk out because the server is completely uninterested and just put back in the kitchen chatting to the staff there. Shame the last owners left. Would avoid for now until it changes again.
Drew . 2024-07-24
MORE AT Google
Went for sunday lunch food was lovely, choice of two meats would highly recommend 10 out of 10
Donna Vickers . 2024-07-07
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A lovely place, with a great atmosphere. Real attentive, knowledgeable staff. Excellent food, and beverages !! I wouldn't hesitate to visit there, again, should I be in York, in the future. Thank you. !!
Neil L . 2024-04-28
MORE AT TripAdvisor
We love Inn on the Green, it's a really special, warm and friendly pub. The food is always spot on.
Sarah Charlton . 2024-04-09
MORE AT Google
Had an excellent Tapas for 4 on a Saturday night. The size of the dishes are generous and reflected in the price so you only need x2 per person. Tasted amazing! Great selection of beers and wines too. Came out at £30 a head for food and drinks. Would totally recommend and so good to have a local place to visit with such quality.
Ian Gardiner . 2024-03-24
MORE AT Google
Been meaning to go here for ages and it didn't disappoint. Nice and relaxed on a Saturday afternoon, great beer and the tapas was so good
Ben Deacon . 2024-03-10
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We had a lovely evening. The tapas food was delicious and very generous portions. Great wine. Friendly servers. We'll definitely be back
Joanne Mordue . 2024-02-19
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Young guy behind the bar was super friendly, recommended ‘Stephenson brown’ and it didn’t disappoint. Really lovely setting, bright and clean pub. Didn’t eat here this time but menu looks awesome. Would definitely recommend a visit.
Dave Forrest . 2024-02-14
MORE AT Google
The new owners have done an amazing job with this pub - it’s become the busy, warm & friendly local it should have always been - as well as a fab selection of beers, wine, etc & of course the amazing tapas & sharing boards, yum! 😋
Sarah Doyne . 2024-02-04
MORE AT Google
Cosy and welcoming couldn't fault it
Linda Robinson . 2024-01-31
MORE AT Google
Popped in with a friend had the tapas meatballs & lamb kebabs best I've ever tasted very succulent & just right amount of spices we also a generous portion of chips. Fab staff very friendly, lovely place & very welcoming. Can't wait to go back. Highly reccomend you wont be disappointed..
Louise Huddleston . 2024-01-25
MORE AT Google
Went with a friend. The staff are very nice and the food was very nice too. Its a bit on the pricy side for what you are ordering. The only downside for me is there was quiet a lot of dogs in the pub too. I think they should have an option for a dog free side for people dining also.
Claire . 2024-01-25
MORE AT Google
Popped in as haven't been in since it was taken over by the new landlords. It's been done out lovely, just like their old pub the Knavesmire.
Chop Chop . 2024-01-04
MORE AT Google
First time in for a long long while and first time since re opening. Had a pint of Ainsty Ales Citra . Very clean and tidy inside. Nicely decorated.
Andy H . 2024-01-01
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Nice pub. Regular selection of Thwaites beers. Nice tapas but it's a bit pricey at £9 for 4 meatballs.
Darren Rigg . 2023-12-30
MORE AT Google
Lovely place, great tapas food - meat balls amazing!
Purple FeLion . 2023-12-29
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Nice pub....clean.....lots of dogs !!! Quite expensive for the area
Glenn Partridge . 2023-12-15
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This place needs to decide if they are a pub or a restaurant. Food service was terrible on our visit. Our plates were not cleared and we were not offered desserts. Will not return
sandrac777 . 2023-11-27
MORE AT TripAdvisor
Beautiful tapas, well kept beer and excellent service. This is a lovely pub and the new owners have made a lot of improvements. Cosy bar area or you can sit in the more formal dining room. Worth the drive from Leeds!
Rachel C . 2023-11-27
MORE AT TripAdvisor
It's a great pub and really friendly 👌🏼
Steve Hooper . 2023-11-22
MORE AT Google
We just popped in on the off chance. How wonderful to find Spanish tapas on the menu! Tasted very authentic too. Staff were pleasant and friendly. Live music seemed to entice lots of locals in. Pity we had to leave for my friend to get the train.
sandra Holmes . 2023-11-22
MORE AT Google
Fabulous local pub. Great atmosphere, food and wines. The team are super friendly and welcoming. Charlie the black lab is the perfect pub dog.
JayneH503 . 2023-11-20
MORE AT TripAdvisor
Nice to see the pub open again..Nice staff and beer !
Josh Adger . 2023-10-29
MORE AT Google
This place has undergone a transformation. Gone are the rude, complacent former bosses and what has replaced them are a fantastic range of new beers and wines, excellent tapas food, a lively atmosphere encouraging new visitors and old stalwarts alike and friendly staff making a huge effort. Keep it up well done.
Chris Morgan . 2023-10-20
MORE AT Google
This pub has been taken over by an experienced landlady, they have done a great job transforming this pub into a super friendly environment, it is dog friendly, offers some great beers and wonderful food including sharing boards and some great small plate tapas. The staff are all fantastic and I cannot fault this place, it is our new local now.
TerryD488 . 2023-10-20
MORE AT TripAdvisor
Had the lamb kofa it was so tasty. The staff are very friendly, will definitely go again.
Carol Rushby . 2023-10-18
MORE AT Google
Had a lovely afternoon today at the Inn on the green! We used to be regulars at one time but over the years the standards went down after a few different changes in landlords/ladies. The last time we came in before it shut the bar woman was exceptionally rude so we stopped going in. We are so pleased it's now been given a makeover & the new owners & staff are so lovely. As soon as we went in today we were looked after. The very friendly barman was so helpful & cheerful. We ordered from the small plates menu, I had the haddock chowder & my hubby had the lamb koftas, we both had a portion of fries. The chowder was fresh, homemade & was so delicious, it came with a piece of bread & butter too. Hubby was really pleased with the koftas, he said they were very tasty. There is a lovely choice of tapas style food served here & we will definitely come again. They are very dog friendly & our dog was very happy with his treat, he will definitely take us here again when we are passing on our walks! It got really busy late afternoon & had a really nice atmosphere, we will look forward to coming again & supporting our local once again. Good luck with your new venture 👍
Sheryl T . 2023-10-08
MORE AT Google
Great to have the pub open and thriving
Louise M O'Higgins . 2023-10-03
MORE AT Google
Atmosphere and decor will keep bringing people in. Very comfortable. Different from usual pub fare, Spanish style mainly. Good food, tasty, with fast friendly service. Need a bit of work on portion size, small for pub meals.
Wayne Herdy . 2023-10-03
MORE AT Google
Fantastic new venture! Wandered in for lunch on their first open afternoon. Very busy but a lovely calm ambience, an extensive drinks menu and tasty food! Will definitely be successful!
Rachael Cuthbertson . 2023-10-01
MORE AT Google
Great pub sorry your leaving Katie as they say one door closes another door opens
Tony Grayson . 2022-12-25
MORE AT Google
Visited this pub and personally saw the pub owner talking to customers and colleagues like they are dirt, wouldn’t recommend visiting this pub.
conormW6286IU . 2022-11-19
MORE AT TripAdvisor
Great live music & friendly atmosphere, bar staff polite & attentive
Jayne Robson . 2022-11-16
MORE AT Google
The beer gardens had a nice makeover. Always like it here. very friendly pub and good beer
Nick Lincoln . 2022-08-27
MORE AT Google
No knives and forks or napkin with meal and no hot water available for hand washing in the gents!
Peter Bradshaw . 2022-08-27
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Great pub with a great atmosphere - will be bk again.
Michael . 2022-08-22
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Pub quiz is fun on a Thursday evening
Judith Bradshaw . 2022-08-19
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Couldn't believe the cocktail range and value. A cosmopolitan menu in a locals setting. The food menu looked good so somewhere we will definitely be returning to again when in York
Lisa Masters . 2022-08-10
MORE AT Google
We enjpyed we were playing againest them also aretist on in other foom was good
Denise Swatman . 2022-07-11
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Needed a quick meal, came here and we had the sloppys burgers, mac and cheese and dirty fries, was out of this world, defo recommend, very reasonable and so bloody tasty, fabulous quality. The best food we have had in a long time
Michaela Knight . 2022-07-09
MORE AT Google
Did a quiz in there but not that great at it but did not feel I really loved the place but the deco
Abigail Sims . 2022-07-08
MORE AT Google
I visit the Inn on the Green regularly. It's good to see them serving food again from Sloppy's burgers. There's live music on Sundays and Mondays. Darts and a pool team.The garden is ideal for a nice sunny day. Friendly staff and customers always made to feel welcome.
gillianj861 . 2022-05-22
MORE AT TripAdvisor
Nice beer, landlady very engaged.
Alan W Marsden . 2022-05-03
MORE AT Google
I came for the beer, I stayed for the house dog. Her name is sukie and dispute an initial bark as I entered the pub (I was wearing a skeepskin jacket which dogs often do smell), she became my best friend for the day. Cuddly and playful, spend the day drinking with friends and playing fetch and tug of War (with sukie not my friends). The landlady also has a kitten which was really cute, i hud fun teasing her with tinsel and laughing when she climbed the Xmas tree. The drinks are great here, guinness is creamy as it should be and they have a surprisingly long cocktail menu. The cocktails can be strong too which I prefer as it's more bang for your buck. They have darts, pool, beer garden and pub meals. They also do live music 3 days a week and are soon getting BT sport in. Needless to say, they cater for everyone here which is so rare for an independant pub. I've found my fav local
197jemc . 2022-02-14
MORE AT TripAdvisor
Just back from trying my new local pub for the first time. Really great well kept ale and freshly cooked food which was very tastey and good value. Fabulous freshly made real chips...always a treat. We had the beef and ale pie and the haddock and chips....both really good.
Toni Mayner . 2022-02-11
MORE AT Google
Looks to have a busy dining client, Big upgrade on the last visit as far as the seating arrangements go. After the diners departed ,only a few stayed for the music.more people would have helped create some atmosphere. As with most bars these days ,a smile is a precious thing ,a bit like a unicorns horn, if you can find one.
george harbisher . 2022-02-09
MORE AT Google
New cocktail menu is banging, music on a monday night, me and my boyfriend thoroughly enjoyed this hidden gem of a pub. A busy Monday with pool and darts teams in, plenty going on, they do food to, had the parmo, it was gorgeous and hand cut chips. Decor is like a modern lounge. Will come back weekly now.
tanyagG6614NW . 2022-02-07
MORE AT TripAdvisor
Greeted by a dog who barked at us as we came through door, while getting served a cat walked across the bar. Our glasses were filthy. I wouldn't use the ladies because I was afraid of the dog but reading last review I'm glad I didn't. We won't be returning that's for sure.
S7697VRtinac . 2022-01-29
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Came here a year ago for a family Sunday lunch, not the best ever but it was decent and the staff were great, quite liked the place… Not quite sure what’s happened but this visit was dire to the point I won’t ever return. When we walked in we had a pretty meaty dog barking at our little girl to the point it was getting worrying and I had to step in the middle thinking it may bite her, she was terrified… the staff just stood and stared at us blank. The bar girl had no idea what she was doing, I felt sorry for her, it was pretty clear she had been dumped on the bar by management without any training. The glasses were filthy, our girls glass of milk had a nice chunk of god knows what stuck to the side of it. There was no children’s food menu or any kids option at all (Sunday lunch only) so the kids were forced to eat a meal they didn’t like or want. What pub doesn’t cater for kids… especially on a Sunday ?! The food.. I’m being completely honest… it was the worse Sunday dinner I have ever eaten. Meat was tough and really cheap bad cuts (on everyone’s plate), it was freezing cold, the veg was mush. The stuffing was slop. Mash was lumpy. Yorkshire’s we’re burnt. Just horrible. We had to get our own condiments… and find them ourselves. I asked for my food to be warmed up as it was cold… it came back no warmer. After an hour of looking at our dirty plates on the table while chatting, we decided to clear the table ourselves, staff watched on with no offers to clear them. I would add we were the only people in… along with one other local. I honestly think they just couldn’t be bothered. The toilets absolutely stank !!! Someone commented it smelt like someone had died in there and another that they smelt of urine. Terrible management who, judging from this and previous reviews (and managers responses)… really need to take a big step back, stop trying to defend the reviews.. and just re-evaluate where they are at before they go out of business very quickly, we were the only group in there eating… there’s a reason for this. Just a god awful experience I won’t ever repeat. You mention below in your response that the party size doubled an hour before you opened, this is inaccurate, it’s true there was an addition shortly before you opened but we both know if was only 1 adult and two young children that were added. We also asked on the phone if that would be ok and apologised for the short notice.. which you kindly said it would be fine?! Positives.. the beer tasted ok. I am genuinely sorry for the brutal review, I don’t take any enjoyment in posting this, I did debate whether to post it.. but I feel it’s necessary in the hope you actually take it on board and really turn your pub around to turn it into a roaring success… best of luck 🤞🏼
Voyage09980742811 . 2022-01-20
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In light of a poor review for Xmas day I am a regular in this pub and its great a lovely pub run by Katie a lovely woman who unfortunately came down with covid on Xmas day she tried her best to get cover but at such short notice was unfortunate this is a lovely pub with a very friendly atmosphere Katie the landlady is gutted over Xmas day but having tested positive she did the right thing by her customers in self isolating she could do no more but protecting her customers was her uppermost thought thank you Katie
davenD6798SE . 2021-12-30
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We use this local on quite a regular basis so decided to put our trust in them for Christmas lunch 😀, we'll we arrived at 1, by around 2.35 we had our starter delivered, at 16.00 we were still waiting on our mains, then they arrived, if we hadn't paid so much I think I would have seriously cried. Everything was cold except the gravy, and because my little one had waited for so long she was past herself (20 months) and needed a sleep so couldn't/didn't want to eat. The mains were that bad we nibbled off it and left with out waiting another 4 hours for our desert and cheese board! Not worth the £140 we paid for lunch itself, then a further £30 for drinks whilst there! Also PS smash on a Christmas lunch isn't great!, the pigs in blankets would have been lovely if we'd recieved them! And as for the veg, we'll let's just have a giggle now!
Tanya N . 2021-12-25
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Terrible roast dinner! Early on the day, suspect the veg had been cooking overnight they were so mushy. Solitary roast parsnip was hard and the roast potatoes were 5 tiny diced potatoes from the freezer. Never again!
Gaynor Clarke . 2021-12-09
MORE AT Google
Great food good drinks and a pub cat and dog what more could you want
Lewis Rhodes . 2021-11-20
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Worst meal have had in a long time Also had to return 2 pints of beer as undrinkable Would not return or recommend Looked at menu on website but pictures were very misleading
V8486DYjoym . 2021-10-09
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Great Live music, pool night, and pub quiz.
Simon White . 2021-09-28
MORE AT Google
This has got to be the worst meal I've had since school dinners and they were more tasty, all i can say is Gordon Ramsey needs to visit or they are dead in the water!
K7756ZWpaulr . 2021-09-05
MORE AT TripAdvisor
Fantastic atmosphere and bar staff top notch
Linda Staveley . 2021-08-17
MORE AT Google
Good local hostel with good food and great staff
Barry Roberts . 2021-08-15
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Friendly local pub in Acomb Been in a couple times but only recently for food with a busy and entertaining jam night and singers on at the weekend
JO9837LY . 2021-08-11
MORE AT TripAdvisor
Really great little pub , food we had was excellent, staff really great and helpful, and landlady recommend an eatery in york center .chicken and mushroom pie 👍
Paul Takacs . 2021-08-11
MORE AT Google
Fantastic haven't been there for the last 18 months because of you know what. Lovely to be back again.
Stuart Wilson . 2021-08-11
MORE AT Google
I'm a regular drinker here, but never had the food. What a burger, the Staple food of any pub, I always order a double but the the hostess with the mostess also gave me double cheese to boot. Hand cut chips, not too salty, the perfect pint of guiness and I was welcomed and so looked after. Huge well kept beer garden with modern yet rustique pub look. A great local with awsome staff.
ntsteelband . 2021-08-09
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Quite possibly the worst Sunday family meal I’ve ever had in years. So disappointed we visited here a year or so ago and it was a lovely meal. We were greeted by the most unwelcoming barmaid ever. I ordered a pot of tea which came over with a dirty cup and a sugar pot which had clearly been used by an other visitor (very covid safe) then when seated the young girl didn’t have a clue what meat was on I was told large plates were not in use due to taking a booking on last min they haven’t cooked enough meat. When there meals arrived they were really cold so many had to be sent back to be reheated as the tiny pots of gravy given didn’t warm them up. I asked for some more gravy and they stood over me waiting for my tiny gravy pot to take back to refill…..oh dear. We sat for precisely an hour after finishing with our finished dishes scattered over the table. In the end we had to start clearing them away to the bar where the waitress didn’t offer to come get them and clean the table and stood and watched me. A lady leaving even thanked me for the meal and said bye thinking I was a member of staff….I told her I was a customer. The toilets are appalling it smells as if the carpets are covered in wee. And the landlady is possibly the rudest hard faced woman I’ve ever met (on a few visits) . Sad to say on speaking to people in the acomb area they say the same of the place has gone drastically down hill. This place used to be booming there was only us and another family
susiepearson11 . 2021-08-08
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Nice family run pub enjoyed my evening out my taxi was later in picking me up and landlady came out to see if I was OK which was really kind.
elizabeth rudland . 2021-08-03
MORE AT Google
GREAT LITTLE BAR, FRIENDLY STAFF, AND LIVE MUSIC . .
Clive Smith . 2021-07-14
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Meal tasty but not very warm plus dog was running about while we had food
Mags Cook . 2021-07-10
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Nice local Acomb boozer that is part of an evolving mini strip in the area up the road from a couple of other pubs and a nice Indian restaurant.
Antony Savvas . 2021-06-30
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Great little pub in acomb, always a nice pint and gorgeous food. The staff are friendly and the pub and beer garden have a great atmosphere
wendy hartley . 2021-06-27
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Not clean outside can do with new and clean menus. Menus was disgusted didn't want to touch it.
Nick Botha . 2021-06-24
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Hmmm, should i leave a google review or have a beer. SIKE i'm drinking two beers and still leaving a 'google review'!
Xeo Beltman . 2021-06-09
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The women on the bar was very friendly. She was behind their on her own and we never waited for drinks long despite this. Nice little local pub, will be back again
Sammyinyork . 2021-05-28
MORE AT TripAdvisor
Cutting edge WhatsApp table service in a nice garden! Great service.
Giles F . 2021-05-02
MORE AT Google
Good service and felt very safe nice atmosphere x
Julie Neyt . 2020-10-20
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Friendly, good value and tasty food. One of the four of us was gulten free celiac and the staff could not have been more accomodating in providing menu options, advice and a safe tasty meal. Apologies for not posting this message sooner. Thanks again.
Michael . 2020-10-09
MORE AT Google
We went up tonight 07/10/20 to the Inn On The Green for my mother in laws birthday party of 5 We were asked if we would give our details for track and trace my hubby was the only one without the app so he gave his name and number on paper the rest of us used the QR code on our apps When we sat down we had a lovely polite woman come over and took our order for the drinks they came back to the table very quickly We had pre booked our meals yesterday so we sat and waited 10 mins for our food to come out the food as always was absolutely gorgeous the Tennessee burgers are delicious (so my hubby and son tell me 😂) Going up to this pub is a must if not only to enjoy lovely freshly home cooked food to help keep this superb little pub open We will definitely be back soon
Lita Anderson . 2020-10-07
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El esposo reservó una mesa para cenar a las 7. Llegamos a tiempo y habíamos realizado nuestro pedido de comida y bebida a través de Whatsapp a las 7. 05. Unos minutos más tarde apareció un miembro del personal con el lector de tarjetas y pagamos la comida y la bebida antes de que las bebidas estuvieran en la mesa. Luego esperamos. 28 minutos más tarde pedimos más bebidas, a través de Whatsapp, y nuevamente tuvimos que pagar con tarjeta antes de poner las bebidas en la mesa. Luego esperamos. A las 8, 55 minutos después de nuestro pedido, el marido fue al bar a preguntar por la comida. Se les dijo que estaban "cubiertos de nieve", ¡absolutamente nadie más tenía comida en sus mesas! Muy poco después de esto, una mujer (sin cubrirse la cara) literalmente arrojó cubiertos y bolsitas sobre la mesa y le dijo muy groseramente a mi esposo que no habíamos pedido hasta las 7. 15 (¡Whatsapp no miente y no me gusta que me llamen mentiroso a mi marido!) Y no sabíamos que se necesitan 40 minutos para cocinar un Teeside Parmo. Los puntos de venta de Teeside suelen gestionarlo en unos 10.Honestamente, no puedo comentar sobre la calidad de la comida tan indignado por la total mala educación. Simplemente espantoso. ¡Definitivamente habría caminado si no hubiéramos pagado ya! No volveré.
MaggieBMcHugh . 2020-10-02
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Food was ok, reasonably tasty, but nothing special. But a very, very long wait for it to arrive (despite being a fairly basic dish that shouldn’t take long at all), with no apology for the delay and rather unfriendly, slightly rude staff
AnFearDubh . 2020-10-02
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Nos rechinó una mujer muy agresiva que luego descubrimos que era la casera. Nos ladró y nos hizo sentir muy incómodos. Luego nos gritó por mover una silla a una mesa que estaba un poco más limpia que el resto que obviamente no se había limpiado en mucho tiempo. Los ceniceros estaban desbordados y se sentía extremadamente incómodo. Nos marchamos dejando nuestras bebidas después de hablar con las chicas en la mesa de al lado y decirles que ella también había sido agresiva con ellos. Definitivamente nunca volvería a regresar
Paula D . 2020-09-20
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Great place, clean, covid friendly, lovely carvery friendly staff, but when you have booked, have the deceny to turn up, or call & cancel your booking.
Polly R . 2020-09-05
MORE AT Google
Lovely place, staff are really friendly! Great beer garden at the back!💜
Louise Harrison . 2020-09-01
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Great selection of drinks, friendly service. Very safe service post COVID lockdown. Selection of sanitary items available free of charge for female customers, well done guys, will be back again and again . X
722millyr . 2020-08-11
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The ale was nice the staff were friendly I would go back
Dwaine Wilda . 2020-08-09
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Lovely pub and great food. Katie is a great landlady.
Jamie . 2020-08-04
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Nice friendly local. Beer garden. Good ale and gin.
Glenn Newiss . 2020-08-03
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Really nice pub kept very clean with very beautiful beer garden very polite and friendly landlady. I didn't have a meal but I would love to come back very soon.
Faye - Fani Valostergiou . 2020-07-20
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Brilliant service. Very friendly. Well spaced out to make social distancing very easy.
Sarah Bloomfield . 2020-07-16
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Staff are great and friendly, entertainment is also good! Highly recommend
Arron Johnson . 2020-03-14
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Good menu choices and plenty of drink options Pleasant environment and friendly staff, worth a visit
Goncalo Cunha (Gebock) . 2020-03-11
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Very good well worth the wait and nice to eat at pleasant experience
Douglas Anderson . 2020-03-05
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Returned as realised there were new landlords. Some good reviews from others so decided to give it a go!
pippy69 . 2020-02-04
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Fantastic pub good staff and choice
Stan Theman . 2020-01-23
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977 Opinions
It’s with a heavy heart having to write a negative review as we really loved this place however, 3 months on from our wedding and we’re still so sad about the way we were treated. Not the way you should reflect and feel about your wedding day. Ellie really was fantastic in arranging the night. She was enthusiastic, helpful and responsive. We didn’t want a big fuss for the night and we felt relaxed and prepared for the evening ahead. We had quite a small budget and Ellie really helped and went out of her way to keep costs low. Or that was the plan anyway. We were reassured that with the number of guests we would easily meet the bar spend. The evening celebration at Impossible was going so well, until it was time to leave. Towards the end of the night we were reminded several times by management about minimum bar spend and how much was left, not something you want when you’re trying to enjoy your wedding night but we continued to enjoy ourselves with all our guests. The problem was when we all left, or tried to leave. They wouldn’t allow us to go without paying the rest of the bar minimum spend, a remainder of £1300. This wasn’t explained to us at any point when organising the party and in the contract we were given it states that: “An invoice will be issued following the event date for the shortfall between actual bar spend and minimum bar spend”. Having to make a payment like that at the end of your wedding night just isn’t acceptable and was hugely embarrassing with our guests around as they were aware of the situation. Thankfully with an intervention from some of our guests we were finally allowed to leave and allowed to return the next day to settle the bill. We paid everything requested despite being very upset with how we were treated, having felt ambushed and held hostage the night before. We’ve since been told that this type of contract is for regular guests and corporate bookings - why were we sent it then? At no point were we told that we needed to settle the bill on the night, though I’m told we were. If we were we would’ve sorted this. There’s certainly no record of this vital piece of information for us or Impossible to refer to. At no point have any management apologised for the way we were treated and they give the impression that we should be grateful for 20% refund. The comment that “had this not have happened on the night you’d have had to pay the full amount” really isn’t the point. There’s no consideration or acknowledgement of how we were made to feel and treated. When we asked how they would feel if they were treated this way on their wedding night, we were told “well I’d have just paid a hire fee, or arranged for someone else to sort it so that it wouldn’t be an issue”. None of these were an option or consideration for us with what we had planned. All we were told is that the evening managers were just doing their job and what they thought was best. We’ve had no apologies, just excuses for their behaviour. The only person that had shown any form of empathy and apologised for how we were made to feel was Ellie. During the “investigation” of our complaint, management on the night accused us of “verbally abusing” staff and we have been told that they are extremely upset with our complaint against them. Unfortunately, their cruel, out of order and awkward actions ruined the end of our wedding, something that we won’t get back. That has caused us more upset. We have no recollection of this “verbal abuse” however, if we did say what was alleged then there really isn’t a better description of their behaviour. The venue is amazing. That can’t be denied, our guests loved the night and said the food was delicious, the way the venue was decorated was beautiful and we are very grateful for everything that was done. Thankfully most guests didn’t experience the bitter end. The way Impossible/ Tokyo industries treat their customers and deal with complaints is terrible. They’re all about profit over their image, reputation, customer wellbeing, experience and satisfaction.
2524 Opinions
The homemade pie was large and very tasty, the fish was crisp and full of flavour. Drinks represented good value. The staff were attentive and very polite.
1265 Opinions
Food nice but delivery time kept changing and arrived later than states