The Inn at Kew Gardens in Richmond upon Thames

Our family held the wake for our late Uncle at the hotel, and the staff really couldn’t have done more to help us and to make sure that we had everything we needed-the service was outstanding from absolutely everyone. The buffet was also lovely-and beautifully presented. We’d like to thank everyone at the hotel so much.

The food and staff were amazing! Thank you Kiril and Siris for a wonderful experience!

Great location. Booked exec room for 2 nights , expecting a great experience, unfortunately it wasn't,left after 1 night. A tired room, poor bed for posture, an unfinished bathroom to boot, noisy from bar. Manager refused to refund, altogether a bad experience.

In desperate need of repair .. rooms full of old furniture.. Had to leave after the first night. Very noisy Breakfast was good

Whilst it's called a Hotel, this is a lovely pub - in a brilliant location close to the Gardens but just the slightest bit out of the way enough to be not completely overrun. Really lovely and spacious inside, wheelchair-accessible and buggy-friendly. The staff are just so kind and welcoming and the food is really reliably tasty and great. Love coming here, always know we'll have a good-feel time.

Such lovely staff and food! Staff are very friendly and attentive and we were impressed with every meal we had. I would recommend the chicken roast and sticky toffee pudding!

Ok place quiet. Nice pint of Guinness

Really characteristic hotel with excellent value for money. Location: 🌟🌟🌟🌟 Located a 5-minute walk from Kew Gardens, this hotel is located in a residential area considered luxury and extremely characteristic. About 200 meters away there is a Tesco minimarket and the tube station, from which you can take the District line and arrive in central London in about 20 minutes. The hotel is very characteristic, the entrance is on the side street (the main one is only for the restaurant) and in general it fully reflects the idea of ​​a British hotel that one imagines. The room was very nice (we had room 21), in the attic, with carpet and private bathroom (obviously without bidet). In the room there was a hairdryer, kettle, cups, teaspoons and tea bags, sugar, herbal teas, single-portion milk and TV. Service: 🌟🌟🌟🌟🌟 We were treated very well both at check-in and during our stay. Very courteous at the bar and quick. Not much to say, excellent! Price: 🌟🌟🌟🌟🌟 What to say? I think in Greater London it's difficult to stay under £100/night without resorting to hostels or dorms, yet here we paid around £90 and had a great time, with a room (for two people) with private bathroom. All twenty minutes from the center. Excellent, excellent, excellent! Restaurant: 🌟🌟🌟🌟 Small, but very characteristic. The menu is quite rich, obviously typical, with prices appropriate to Greater London (that is, absurdly inflated prices!). If you don't like English cuisine, you might struggle to find some dishes that are right for you. Breakfast: 🌟🌟🌟 Premise: not all hotels necessarily have to offer a continental breakfast, so not offering it is certainly not a negative side. However, even if it is a typically London hotel, I believe that providing something sweet for breakfast, to please not only Europeans, but in general anyone who does not like savory foods, would be desirable. Although the "Full English Breakfast" satisfied me (breakfast, among other things, was included in the price of the room), eating salty food was torture for me. I would have loved some croissants, donuts or something like that. In any case, there were some jams on the table and free buffet of milk, coffee, tea and fruit juices.

Great location for Kew gardens plus shops nearby too. Quiet and clean . Room furniture tired . Parking outside was easy but we needed to find an alternative between 10am-12pm which we found near the station or outside Kew gardens so it wasn't far to walk. I would stay again as the location, staff and food were fab .

Friendly staff. Spacious, clean rooms. Fantastic location. Wide variety of food and drinks with the best vegan pancakes I've ever had!! Excellent value for money. Couldn't fault a single thing. Thanks very much :)

Beautiful building and very well-kept interiors. Quiet neighborhood, close to the metro, tasty breakfast. Location in a beautiful area, far from the center, a better version of London. You can hear planes in the morning. We got a small room in the attic with a very small bathroom, but at a good price. It is worth making sure whether you get a double bed or two separate beds. Nice team, which I greet ;)

Great little pub I stayed in with beautiful rooms and great staff. Great breakfast and fab roast dinners

Had a lovely long lunch here prior to visiting the lights at Kew. Hadn't been before but booked a table and asked for a 'cosy corner' in the bar. Staff had indeed got us a cosy corner in the bar however suggested a much nicer cosy corner in the restaurant, which was perfect. A great level of service from all the staff. great food, good wines and excellent recommendations as well as allowing us to try the wine. Genuinely hospitality at its finest and not only we will be back but i have already been recommending it to people. If I lived closer, it would certainly become my local.

We were an intergenerational group of 10 on a Saturday lunchtime, and were made to feel super welcome by Kiril who couldn't have been more hospitable. I'd asked for a quiet area to accommodate my brothers special needs which were also carefully considered- we were given a quiet table in the back dining area without other people nearby. The vegetarian options- pumpkin and broccoli Caesar salad were great. Thank you for making it a relaxed family event!

Don't miss this place whilst in London. The gardens are lovely, there's a great gift shop, and the food venues serve very nice light meals. Take some sturdy shoes, there's a lot of walking if you want to. Don't miss the Japanese garden./

Just returned from taking some friends here for supper as we live locally. We all agreed that the food was really bad. I ordered a hamburger which was the worst I have ever eaten. It was so thin, so over cooked that you couldnt cut it, and old piece of lettuce, 1 slice of tomato, a slice of a gherkin, some fries all for £16.50, never to be repeated. No wonder there were so few people there. Plus 3 of the items on the menu were not available, rack of lamb, pork chop and a buffalo mozzarella starter. Would not recommend the Kew Gardens hotel to eat in.

Very quick turnaround on the food. About a dozen beers on draught. The burger and fries are very filling, lots of toppings.

I only stopped by for a glass of wine, as it was a fine autumn day, and I could sit outside and watch the world go by. The Sunday barstaff were very pleasant, though not too knowledgeable, but I was amazed at being charged nearly £12 for a large glass of red wine. That's going some, by any standards. Works out at around £35 a bottle.

Great selection of drinks and very nice food menu, this is the warmest and friendliest place in kew. Do not miss the music fridays once per month. Live great music in great pub atmosphere

I had reserved a spot for dinner as it was Mother's Day and I wasn't sure how full the restaurant would be. We were promptly seated in a quiet corner where we both decided to order the Sunday Roast. I chose the chicken and it was absolutely delicious. The atmosphere is cozy and comfortable. And I felt the prices were quite reasonable in comparison to other venues where we had eaten. I'm not sure what other options there are for dinner in the area, but the Inn at Kew Gardens restaurant is definitely a great choice.

This is probably the best hotel I’ve stayed in. No it’s not on a sandy beach with an idyllic sea sprawled out in front of you, but it’s set in a lovely part of the world, a 5 minute walk from beautiful Kew Gardens, and from the outside, it looks like a lovely pub. You look in through the windows to see people congregating, over a quiet cheeky beverage and looks very welcoming. You then go inside to the reception and are welcomed by lovely warm staff, who are so very helpful. Around 20 rooms inside, with our room being at the very top (no lifts). Decor is lovely, and very clean. The room was awesome. Lovely warm and making you wish you’d booked more than one night. You can see the quality of the place from the decor in the bedroom, into the lovely bathroom right down to the tea bags and biscuits supplied! You could go out for a meal. But once you’ve tasted their fantastic food cooked to perfection, and very reasonably priced with discount for people staying in the hotel, why would you go out to eat??? The bed was a little hard but that’s the only thing I could mention as a negative. Breakfast reaffirmed the quality of the food, which is freshly cooked to order rather than cooked en masse, and left warm until it’s eventually eaten or thrown, with staff also amazingly lovely. So yes, there are bigger hotels. Yes there are amazing venues. But honestly, pound for pound, this place is up there with the best.

A warm welcome and good food with vegetarian choices, including vegan fish and chips. Staff very friendly. So pleased to find this pub/hotel so close to Kew Garden Tube and Kew Gardens. Thoroughly recomment

Sunday roast served cold with bad service and unhelpful staff ... very disappointed for the money paid. If you want better food and warmer service try the 'Tap on the Line' by Kew Gardens tube station. It can be busy at times but at least they get the basics right by delivering good hot food with a smile.

Called in for a drink and stayed for dinner. Fantastic fillet of beef cooked perfectly. Stuffed chicken, pasta and gourmet burger were all great. Thoroughly enjoyed the dessert. Perfect for a family of four big eaters.

What we liked about the menu were the variety of dishes it offers, without forgetting the classics. Not being able to eat certain foods it is very difficult for me to find restaurants with dishes that I can eat, but this gastro pub has many options, that the wonderful staff do not hesitate to explain. The food was spectacular, full of flavour, cooked to perfection and you could tell the ingredients were quality. A great culinary experience in a beautiful dining room. It was our first time in this gastro pub but definitely will not be the last.

ここは非常に入りやすく、パブとして使用している人も多いと思われる。ビールもそれなりに充実していてよい。

Kew Garden er altså et stort med stort område. Der er mange kilometer der skal tilbagelægges hvis man skal nå det hele, og det var ambitionen. Vi fik set det hele og er vildt imponeret over omfanget og skønheden i parken. Verdens største drivhus fra Victorias tid er imponerende. Der er så meget at fortælle om - så det er for meget.

We had family over visiting for a few days and we were really enjoying showing them the sights of the area as well as enjoying some great meals together. It was so disapointing then when we decided on here to eat after a great night at the light display in Kew Gardens. Firstly i have to say that they were packed out when we arrived. We got the last table. We then sat for over 20 minutes before anyone came to us for even a drink order. We could plainly see 2 waiters literally jogging between tables to keep up. We could also see 3 other staff members doing very little. What we didnt see was a bar manager who may have balanced the 2 out. Finally we ordered. Drinks were a little slow. The food was very slow. What made matters worse was that for about 10 minutes we could see our burgers waiting under hot lamps waiting for staff to bring them over. When they did arrive the top of the buns were ruined and the burgers inside were cold. The funny thing here is that we all agreed we had to eat as to send them back would have meant us overlapping with the breakfast order the following morning. The food overall was average quality at best. The vegetarian tart was very poor. Our issues were mentioned at thd end of the meal to staff and a burger was taken off the bill but to be honest if they had given us the meal free, paid for our taxi home and slipped a hundred quid in my pocket on the way out it still wouldnt have compensated for the ruined family meal. Not recommended.

We stayed in the hotel and ate in the restaiurant twice (and drank in the bar "slightly" more often! Great menu, fantastic service and wonderful wine choice.

This was a great place to stop for a bit of lunch food was really good and service was excellent they also served non alcoholic beers which was a bonus overall this was an excellent stop for lunch

A good day to spend if you take a picnic ! We arrived and headed for a coffee! We had a piece of very highly priced stale tasting cake ! The canteen staff were very friendly !

Este fue pub local de mi hermana cuando ella y su familia vivieron en Kew durante tres años - comimos aquí numerosas veces con ellos. La comida era buena y sin duda un fiable paso por encima de comida básica pub inglés. El ambiente es genial, una combinación de locales cómodos y a unos cuantos viajeros ya que es una posada. Yo no me he alojado en el Inn, pero mis padres y mi hermana tienen. Mi madre es particularmente exigente con ella alojaremos y este lugar fue pongan a punto para ella, que dice mucho.

Tuvimos una excelente cena con un buen vino español servido por un camarero muy amable. Los platos eran geniales: pedimos dos hamburguesas y dos filetes como platos principales, así como un plato de embutidos para compartir. Éste me sorprendió mucho, y así lo hizo la gran variedad de platos vegetarianos que sin duda elegir si volvemos. Es un elegante restaurante con una luz preciosa, ideal para una pareja o para un amigo o una reunión de negocios, porque es divertido y relajante al mismo tiempo. También dispone de un bar, así que creo que trataremos en nuestra próxima visita.

El lugar con menos gente y con menos gente, ya que muchos lugareños están abandonando en favor de otros bares de la zona. La cerveza es buena, pero el personal no está bien formado y parece tener un poco de actitud de "Yo no puedo ser molestado" que te hace pensar que necesitan renovación estilo Gordon Ramsey para estrechar las cosas. El servicio es generalmente lento, pero creo que a todos tiempo de baja cuando fui allí para el desayuno con pocas personas el mes pasado. La camarera nos atendió y volvió a la mesa dos veces para comprobar si la devolvió a la derecha (cada vez que ella no) y luego (después de una larga espera) el orden llegamos con una cosa que no orden, pero sin un par de cosas que ella olvidó!

Estábamos buscando un hotel cerca suficiente para tanto el Estadio Twickenham y el centro de Londres para un fin de semana con amigos. El hotel estaba bien, pero la sorpresa fue el increíble restaurante y bar. El menú del desayuno fue una sorpresa encantadora, pero la Cena del sábado fue increíble, y el precio fue increíble.

freundliche Begrüßung für ein gelungenes perfektes Dinner aus einer exzellenten Küche. Die Speisen waren ausgezeichnet, die Bedienung ebenso sehr freundlich. Unser netter Abend bleibt in guter Erinnerung, um wieder einmal zurückzukehren. Many thanks

Great food and price. Excellent service and staff is very friendly. Although busy, they managed to look after us.

El restaurante era relajante y la comida era muy buena. El personal era servicial y amable. El patio exterior era muy agradable también.

We met a friend who has been having a very difficult time in her life this year so had not met for a few months. The relaxed atmosphere of the gastropub soon had us chatting and laughing. The young waitress (it was her first shift the evening we were there) was delightful. Nothing was too much trouble for her. The food was very good quality (we shared a Charcuterie consisting of salchichon, mortadella, sobrasada, guindillas, salted almonds, baguette. Then we all had the spatchcock chicken, soft and succulent. A great night and none of us wanted it to end.

We go to this pub regularly as we live nearby - the food is always excellent as well as the service. It has a nice family atmosphere and a wide range of meals/drinks.

Nice atmosphere, good amount of people in the restaurant area to give it a nice atmosphere without it being crowded. We were warned when we arrived that only one chef was on and that the food was slow, it was a bit slower than one would normally expect but as we expected it that was no problem. Good selection of pub classics on the menu, I had fish and chips my wife a burger. Also they do BYO on a monday night, which was probably a good thing that I did not know about in advance! Very happy overall and will be going back.

This is our local. We used to come often but the past two visits have been disappointing. Food was average and the staff didn't seem particularly interested. One young man behind the bar is always friendly but the rest....not so much.Food has gone down in quality and taste in my opinion and the wait for someone to take orders, bring food and drink was just too long on our last visit.Please get back to your previously excellent standards - we used to feel very lucky for having such a great local!!

This pub, or as they call it, a hotel, has been my local for a long time. Currently the staff have been trained to look after the tourist and not the locals. Seems a bit bizarre considering when the tourists aren't here the locals will always be and that's where their income will come from. Moreover when somebody asks another person to stop their dog from barking, they 'bar' the person for asking, threatening them with all sorts of malarkey, including with calling the police. Very odd! Emy (spelling) only worthwhile member of staff to talk about.

A group of seven of us decided to have a meeting and dinner at the Inn at Kew gardens.When we arrived staff were friendly but it took a long time to get our beer. The beer was excellent.We then went into the dining room and ordered fairly promptly. However, the food took a long time to arrive and some of the items had run out, notably the roast lamb.When the food did arrive (I had fish and chips) it was passable but the wait was really unacceptable. It is a shame because the pub was very busy and could have been so much better.

The Inn is a small restaurant in the nice Botanic Gardens of Kew, if you walk some hours around the gardens, it's a pleasure to drink and eat in this nice restaurant.

Food excellent as always, attentive and good service. We have been here several times, reliably good for food every time

We took our four-year old son here on New Year's Eve for an early supper and couldn't have been happier with the service, value and quality of the food - both the sea bass and the salmon were totally delicious, and the kiddy meal seemed to go down well too.

Very good service and friendly staff. Excellent range of beers and wines. Food nicely presented and tasty. Have only one gripe, it felt really cold where we were seated. Towards the back of the pub there was a log fire going. If we go again in winter, we'll ask for a table there.

The decor food international flavour and helpful staff together with the well appointed rooms cleanliness and value for money made it a most enjoyable stay. Looking forward to the opportunity of staying again in December

Visited this evening with a few of the family and they were more than accommodating. A few mistakes with the order but this was probably not their fault for us not being clear. I wish there was table service in the bar as we wanted more relaxed, no table service feel, as guests were coming & going as they pleased. The staff were very friendly & accommodating we will be back again.

Enjoyed dinner after literary festival write on kew in kew gardens. Had driven past many times before and since major refurb but never bothered to stop. So glad friend knew better! Light open restaurant area. Good menu choices for vegetarians and meat eaters alike (confit of duck with puy lentils and a chicken, mushroom and tarragon pie were favourites but I spotted a root vegetable shepherd's pie, a risotto and a couple of fish choices). Attentive but not intrusive staff. Worth another visit.

We dined here on Saturday evening, delighted to find a decent cider on tap, and a pretty garden in which to enjoy it. We moved inside to eat delicious homemade potted shrimps, a beautifully fresh-tasting salad of roasted baby beets, fennel, walnuts and salad leaves. Steak and triple-cooked chips were absolutely spot on and lamb and fattoush salad were nicely balanced by the minted yogurt. We had no room for puds which was a shame as the cheeseboard and sticky toffee looked very good indeed. A lovely old building with friendly, helpful staff and free on street parking nearby. We will definitely eat here again next time we are in the area.

Nice pub with a beer garden and some great ales and wines. The staff are friendly and they do a fantastic bar snack of slow cooked oxtail in a brioche bun with melted Gruyere cheese. It is amazing and super bargainous at just £5. However apart from the chips no other food we have eaten here has been particularily good, even the sandwiches and burgers are mediocre. We've tried a couple of times now and each time are disappointed. It's still a good pub though and worth a visit if you're in Kew.

Good pub food. Nice dining area with outdoor seating. Friendly service. A short walk fro the center of town.

This is fantastic place that combines a traditional pub with a quality restaurant. There is always a varied and good selection of real ales and they also have a range of craft lagers in addition to the regular beers you would expect. I recently enjoyed a fantastic chateaubriand steak, cooked to perfection, a nice pink medium rare, with some lovely potatoes dauphinois. The chilli squid in a light batter is a super starter that I've enjoyed on several occasions. There is also a small but charming walled garden that is a real sun trap. The staff are friendly and attentive, and one sports a very impressive beard. Easily the best pub in Kew, a must before or after you visit Kew Gardens.

I have been coming here for a few years now and first off it has to be said that this is a wonderful venue in the very large, old pub style. Looks great from the outside and just as good inside with plenty of space, good furniture and a pleasant atmosphere. However, the food is definitely not as good as it was when I first started coming here. And sometimes without warning, no food at all. Although, admittedly it doesn't happen often but for a pub like this, there would have to be a lot of kitchen staff off sick before they consider cancelling the food option.I came here the other night to see some music that a friend had told me about, and it seems that there was some initial confusion as they had forgotten about the music and had planned a pub quiz. Given that the venue had apparently been pre - booked for music, for some considerable time, somone was going to be disappointed and I guess the quizzers were not happy. Perhaps the first question for the next quiz should be, 'Does anyone know what's in our diary?' Because they obviously don't. Furthermore, members of the band were repeatedly asking that the piped music be turned off when they were playing. Hardly shows a grasp of the live music context, does it?I think that most of the positive reviews of this establishment are fair, but in these challenging times, when high standards are demanded of those that charge for a service, they should be upping their game not dropping the ball.Here's hoping that they can get back on track and that this venue will remain on my list of good pubs in an age where they are fast disappearing.

This used to be a good pub with live music on occasion. If listening to music the bar food was great, fresh and plentiful and there was a great atmosphere.The actual resturant served excellent food so we often took guests there too for an evening out. I've visited a few times over the past few months and given them the benefit of doubt by not reviewing. On 2 occasions we went for music and food, to find no food being served despite checking first.My experience this week was so awful there is no longer the benefit of doubt. I work far too hard for my money to spend any of it here. The staff have been, surly, unhelpful and unprofessional.The food standard has plummeted suffering an interminatable wait this week.Over a very short time this venue has gone from great to absolute pants.I can pinpoint the start of the decline to the time of refurbishment.

Unfortunately we had a very bad experience at the Kew Garden Hotel. We had booked a table for lunch for 4 adults and a baby. When we arrived it took them a long time to sort out our table. When we ordered two of us ordered the chateaubriand steak with dauphinoise potatoes. We were very much looking forward to it. We waited for almost an hour for our food (with a small child!). After about 30 minutes when we asked about it, we were pretty much brushed off "it will be here soon" When it did arrive, they forgot to bring plates out for the two of us having the chateaubriand. I asked for some and was brought side plates. When he went back to get some he was moving so slowly I ended up having to get up and go and chase them up. The steak was nice. The potatoes were for one person not the supposed two. When we explained that we weren't happy, the waiter came over and told us that the manager would not charge us service! And we could have a round of coffees. Two of us didn't want coffee so asked for dessert, expecting that they might comp that as well. Overall the experience was extremely disappointing. Where could they have improved:1. Been more aware of their customers2. thought about what their customer would need (plates!)3. had the manager come over4. Realise that comping the service is not appropriate - we weren't going to pay for service that had been that bad.

We hebben hier kets gedronken omdat de pub aan ons hotel vastzat. Het is een leuke lokale pub met een gemoedelijke sfeer.

If you are planning a trip to Kew Gardens, and it is one of Britains most popular destinations, then make sure you have lunch or dinner at the Inn, part of the Kew Gardens Hotel and that's how the locals refer to it if you get lost. Actually there is a little garden so it is possible to sit, eat, drink, smoke outside, weather permitting. It is simple, relaxed, busy. The chef is way too good and will sadly be lured away at some point so get there soon. I had brilliant crab linguine followed by my favourite quail. I was served by a real life English waiter, a rarity in London,the charming and effecient young James. Modern British as it should be - the waiter and the restaurant!

No atmosphere, lacklustre staff, poor quality, poor value, barely warm food ... Absolutely no excuse!More like a third rate cafeteria than a restaurant.. It was an embarrassment to think that foreigners come here and experience such poor standards.

Since last years renovation it's gone down hill. The atmosphere is lacking so I think other people agree with me. Food prices have rocketed and the justification cannot be quality reasons. Last week a fish dish off the menu and a glass of wine cost me £27 which makes this too expensive for a quick midweek pub visit with friends. 2 of our party wanted burgers cooked to their liking but answer from manager was that all must be well done due to health and safety.. Shame as used to be so good!

Have visited here occasionally for a number of years, almost exclusively drawn by the prospect of a first rate burger at lunchtime.Went yesterday. New decor. New burger price, £12.50. Attempted to order 2 burgers done medium as usual. Request denied. Against company policy. Manager later claimed it followed ruling of Westminster Environmentsl Health. This is the wrong borough. A little research shows that they have not been seeking to prevent medium burgers, but only rare or medium rare in the absence of specific procedures. Who wants to pay £12.50 for dried out burgers?Ordered steak sandwich instead. Ok, but wife preferred her Wetherspoon one. Ordered "triple cooked" chips on the side. They came as average to undercooked chips. Manager later explained that Cook had supplied them as for burger (undercooked chips with over cooked burger, a great combination!), instead of the triple cooked side order.Went to pay. Chips had been deleted. But £2.15 for "soda water and lime", though as requested only soda had been supplied. When I protested, I was told that this too was company policy. When summoned again, the manager said this did not apply if soda only. So this was also removed from bill.I left and realised that I only had credit card receipts for cancelled transactions. So I phoned to report this, leaving a message. No follow up call from them. Phoned again nearly 24 hours later: "yes, we noticed and put it through as a telephone order. You will see it on your next bill."Ambience quite good, and good range of real ales. But they will not be seeing us again.

Another corporate gastropub for corporate customers. Usd to be OK before the revamp. The staff are largely local airheads who are too busy learning how the till works to give good service.

Not many things to say...i had just a perfect time!I've been allocated in a beatiful and cozy room with my girlfriend, who i tried to impress, and actually i did!And i have no complains at all about the restaurant...i've been delighted with a really tasty and well made Lamb&chorizo pie...All the staff were absolutely charming and attentive, and i have to say that Laura, their manager was superb and very helpful!We will definitely come back soon! Many thanks!

...unfortunately let down by fairly average food and an unexciting menu. Recommend the atmosphere and the service is top-notch, so pop in there for a drink or three if you're passing.

We ate what was described as roasted vegetables. They have achieved the art of making 5 different vegetables taste the same.

Been here a couple of times for lunch, I was attracted to the lovely old building like a moth to a flame, great renovation, first time had sandwiches which were good so we decided to go again for Sunday lunch, this time not so good.. Oopps, they forgot our order, we were in a rush too with a train to catch, luckily, the beautiful old pub has won me over so I will return, but next time hopefully the staff will remember us!

The decor is wonderful; well-thought through and quirky enough to be interesting, but not fussy. The food was wonderful too and exactly what we wanted on a Friday evening after a long drive. Our party included my twelve year old son, his granddad (a gourmand) and my partner (also a bon vivant) and we all loved the menu, the surroundings, atmosphere and most importantly the food and service. I have special dietary needs and these were met tastefully and interestingly. My father's seafood starter was amazing. The lamb was to die for and cooked to perfection. We had the most splendid evening and will certainly make a return visit.

Loved the interior design in this place, food was excellent too. Charcuterie platter board to share for starters (meat was good quality but importantly sliced very well), I had smoked white bean puree and roasted fennel (really really delicious) and my girlfriend had a caramelised onion and goat cheese tart (pastry was a little dry but flavours were great (although completely as you'd expect). Too full for dessert! We had a nice refreshing shandy and one of the best ales (served in the right glass!) that I've ever had, which the waitress was very helpful in recommending. Please bear in mind that although it was a sunny weekend, service was very quick for us as the place was mostly empty. Price seemed reasonable (all of the above for just over £40)

We live close to Kew and decided to try it for Dinner one evening. We booked in advance - an important point as you'll see.First impressions as you arrive are good. The pub element has been refurbished - and its a decent job. They have a few nice touches - such as old teacups with candles lit in the tables. There are not many pubs which do that ! In addition they do an interesting line of real beer's in the old fashioned dimpled beer glasses ! Been a while since I had a pint in one of those !!We went through for Dinner and the dining area is large - possibly bigger than the Pub out-front. The welcome was friendly and we confirmed our booking before being sat down.Our table - in common with a lot of the furniture - is clearly old tables & chairs from another era - being that dark brown wood with that sort of 1930's feel. However there's nothing wrong with that and gave it a certain charm - they are adept at dealing with the "wobbly table" effect which often goes with it.After this promising start - things started to go a bit wrong:1 It took an age to get served. We also noticed other folks who arrived were served their mains long before we were. Perhaps the dining room was 80% full. When we eventually asked I was told that the "Kitchen was very,very busy". You don't say2 When it was served the abiding impression was of it being thrown on the plate in a rather hurried manner. The careful presentation 20 minutes before of the neighbouring table's same dish was better/different to mine.3 Its expensive. I've lived in the neighbourhood for years - so know that nothing is cheap in Kew/Richmond - yet for both drinks and food I though the prices were high for a Gastro Pub. Clearly you're paying for the renovation costs.4 We were sat in the Conservatory area. The Conservatory doors appears to be used as a shortcut for the smokers into the Beer Garden. On a blustery night you'll feel the effect of this practice for sure and I saw one lady ask for the door to be locked [ which was then done ] but it still did not stop folks trying it.5 Finally we never bothered with dessert and went home for a nightcap. When I got home there was a message on my mobile from KGH telling me if I didn't show they'd give my table away ! We were actually 15 minutes early and I saw the waitress look at our name & table on the screen and our table was marked "reserved"The last point around phoning me to see why we weren't there says it all - a lack of control/grip on not even a full house. As you read other TA reviews the same theme comes across I was really looking forward to this trip but it will not return.

We had our wedding dinner at the Inn at Kew and had excellent service from all involved. We had liaised extensively with their events organiser who was invaluable on the day making sure everything went to plan and went the extra mile helping to prepare the restaurant even putting our cake together (thank-you!). They were very amenable to our ideas and requests and overall created a great atmosphere. The food was good and brought out punctually. We also stayed in about 13 of their rooms and when we arrived the hotel staff were very helpful checking us in promptly. I would recommend for a large functions such as this. Thanks again to the staff.

We live very close to Inn at Kew Gardens. Like ladyneil we did eat there until just over a year ago. This was our first visit since the much vaunted refurbishment. It was dire. We took friends for lunch. There were 6 of us one of whom was a 12 year old girl. 3 salt beef sandwiches which would have been sent back by any of our American friends with the question "what is this? Certainly isn't salt beef as I know it and why is it only a 1/4 portion?", 2 side orders of chips, 1 fish share platter (between 2 and somewhat mean), 1 burger and chips, 1 chicken liver pate. 2 glasses of white wine, 2 pints of beer and 3 soft drinks. The cost? £108, yes £108. Service iffy, food indifferent and very small portion sizes. I asked for some mayo and was presented with about a small dessertspoonful in a tiny dish. We had to ask for bread with our fish platter and we got 2 slices of dryish brown bread quartered. We then asked for some butter which came in such a small portion that it hadn't been worth wasting our breath. Oh and they only serve burgers well done, that is not the mark of any decent catering establishment. Service was not exactly great, iffy & slow and they were not busy. I worked for many years in the hotel & catering industry so I do know about saying please and thank you to staff because it means a lot, sadly I wouldn't bother at KGH. The only good thing to say was my husband and 1 guest thought the range of beers excellent and well kept.

Live locally, my husband and I have been regularly dinning at the inn for many years until 1 year ago, visiting for food and drinks once a week, and making large booking for family birthday dinners, Christmas etc. We have fond memories there until recently. The service there is extremely poor....I don't think I have ever seen the manager welcome anyone or us. She has very cold and depressing energy about her, and I think it rubs off on the staff, and the whole atmosphere of the business. Prices on the restaurant and pub menu have increased since the refurbishment but the service and experience has drop significantly over the past 1year. We now dine else where...my advise to that business is look at running of other local pubs and restaurants to see how it's done. The cricketers on Kew green set an excellent example, well worth visiting...take a leaf out of their book Kew Gardens Hotel.

Absolutely top notch service. It's the difference between getting good service when you ask for it and having it delivered - before you even say so. Emily stood out as really attentive - she made the difference.

We went to the renovated Inn @ Kew Gardens on Sunday eve. The hostess was quite impolite; but when we ordered drinks and food at the bar, we were said the main course will take around 20 min and the starter will be a bit faster. Well, we got our starter after 40 min waiting (even though people who came later got their burger quicker); then it was 20 min waiting to clean up the plates, and another 40 min waiting for a main course (which was sunday roast, so should have been quite fast).Food quality is good, service very slow - so unless you are ready to wait, try other pubs in Kew and Richmond.

Walked in at 7.30pm and was told 50 minute wait for food despite half empty restaurant. Third and final time we will ever try this place. It has been ruined since the refurbishment.

This is one of my local pubs and is certainly one of the best in the area. The food is particularly good, if I'm looking for a pub lunch this is my go to place. It's also relatively good value compared to some other pubs I'm the area. Thumbs up from me

We have visited this place several times, including evening meals in the last weekend before Christmas for the past three or four years. The food is always pleasant and the staff very helpful. Prices are appropriate for the area.

We were walking home from Kew village, Sunday afternoon, hungry, and wanted to try The Inn, so this was our first visit.We ordered the Sunday roast and the burger and both were delicious! The staff was friendly, effective and knowledgeable. I enjoyed the ambiance of the place, with regular pub-dwellers mixed with families (probably guests at the hotel). I like the recommendation board (what the staff prefer) and the place had a decent selection on tap.Definitely not the last time we visit.Also note that they have a deal with The Good Wine Shop: On Mondays you can bring a bottle from the store to enjoy with your meal at The Inn.

Unfortunately, we have been to the Kew Inn a couple of times since the refurbishment and must say that we have given the staff every opportunity to retain our custom is what is a very competitive area and we were sorely disappointed. Main courses on both occasions took nearly an hour and the staff were complacent about the delay. We even received attitude from the young male bar staff! A long way to go if it is to rise up the league of eateries in the area.

If you are going to eat in a pub locally, this is probably your best bet. Good food, nice atmosphere, but the service can be slow at times. Very much a family venue on Sunday lunchtimes. Pretty good.

Found this by looking on trip advisor for retaurants near Kew Gardens. Glad we went here it was fabulous! We had spent the day walking around Kew Gardens it was bitterly cold and it had started snowing.We had pre booked and had asked for a cosy table. We were not disappointed! Our table was right next to an open fire which was blazing away it soon made us forget how cold we had got.The service was excellent, attentive but not in your face.Great choice of meals which were explained in detail and a very good wine list .Atmosphere was very pleasant with nice background music playing not the loud chart songs.There was an outside eating area which was screened by lots of greenery, looked really chic.Will go back to sit out there and eat alfresco.

The service here all depends on the mood the staff are in on the day. Sometimes they smile ,on other occasions they seem a little crestfallen and at times disconcertingly aloof!The so called 'famous' burger varies in size depending on how much the chef has cooked it .I recently received one that had the appearance of being 'nuked' despite asking for it to be cooked medium . The chips are ok but not that crispy !The roasts are not bad ,but like the chips the roast potatoes could do with being more crispy and a great deal lighter! The specials vary but you do get the occasional gem , but if you dare ask for a slight variation you generally told 'chef' is not prepared to customise . Perhaps he is subscribing to the 'temperamental' aspiring celeb chef cliché (yawn!)However the vibe is often good and when the staff are on form they can be fun . There are two barmaids that are are generally delightful and make up for their more 'slightly superior' colleagues The mussels are rather good, as are all the seafood dishes . The other day I took a friend of mine for the fish and chips and I have to say, the fish was really marvellous . My thoughts on the chips are documented earlier in this review. The décor is good and they do have good wines so some good things happening here.I will try the roast again this week as the meat is very good . I hope to catch the 'interesting' roster staff in good spirit . It could be the making of this capricious establishment. Fingers crossed !

I give The Inn credit for consistency. I come here regularly, sometimes several times a week sometimes only fortnightly and the experience is always the same. The food is excellent, the atmosphere congenial and the service is woeful - friendly but slow and I sometimes wonder if the staff know what they're doing. Having said that if you come for a light snack meal or just for a drink, its fine. But if you order something more substantial or dine in the dining room, be prepared for slow service.The food is quality pub fare done well - I can't think of any meal I haven't enjoyed and regularly order the hamburger, steak sandwich and the newish warm club sandwich with bacon and avocado is also a favourite. If the service was improved I would give it 5 stars.

Food was good, stayed all day due to cold and snow but rooms much smaller than shown on site. Generally could do with a lick of paint . Average for what we have stayed in before. Could do better I'm sure. Staff at breakfast in short supply but otherwise a bit average all round.

Love The Inn for it's atmosphere and drinks. We are local and often meet our friends there. But not first choice for food. Food is going down hill at the moment, not particularly tasty or quality. Ribs don't fall off the bone etc. Beer garden is actually smokers area (front and back) so this is definitely more of a winter pub for us. It could well do with a makeover and offer delicious gastro pub food and completely misses the market by not offering lazy weekend brunches..

the place of choice for pub food locally. pleasant surroundings (with rooms available) and reasonably priced. Pub fare is done well, fish and chips are usually what I order and are always crispy with the fish moist.

I guess it's my local. It's one of the nicest pubs in Kew (although there aren't that many to choose from), the food is really good pub food, they do a great burger; and there is a wide selection of beer and wine. If you want to take someone to a comfortable, nicely renovated British pub this is a great choice, they will be impressed by the decor, the ambiance and the food. Almost certainly they will be unimpressed by the service, and so I suspect will you. At best it is mediocre, and on a bad day it's much worse. The staff are young, given to flirting with each other, or chatting to their friends who tend to be sitting at the bar. Having said that, once they have finished looking at themselves in the mirror, and you get their attention they are normally very friendly.

I had a nice lunch here. They had many different sandwiches to choose from and of course plenty of beer.

For a hotel, this is a good pub and the food is always an acceptable standard. Sunday roasts are good value but can be a bit of a kid-fest. The staff are young and service can be varied so I can see where other reviews are coming from. Bottom line, if you're looking for restaurant food, go to a restaurant.

To be honest, Kew Gardens does not have a great deal of pubs to chose from. The railway as you come out of kew or the Inn at Kew Gardens a five minute walk from Kew on the Sandycombe road. Any other pubs and your looking at a long walk or bike ride. Kew Inn is a pretty traditional looking pub, nice layout and plenty of seating. Someone has made a lot of effort to make it look good. What isn't traditional - the lack of a landlord or manager who gives a dam. Just hard to get served or get a friendly smile. The staff seem like they are on community service and have been forced to work behind a bar - perhaps mum or dad said got out and get a job or no more pocket money, who knows.So why a very good rating. Firstly, a decent pub for Kew (my first choice out of two slack pubs), and secondly, the food is pretty good. Right chef on the right night and you'll get a treat for pretty good value.When it comes to pubs in kew, beggars cannot be choosers. Give it a whirl.Best - fish and chips and some good beers.Worst - Service.

I agreed with 4 clients to visit for eve dinner and drinks after work mid week (thurs) - however on ordering our first drinks we have never been so rudely served by a bar person in 25 years. A young ginger/red haired woman with the most disgraceful attitude stood and glared at us without a token word of acknowledgement for the entire time we stood there. My customers were so upset they wished to complain but I suggested we leave, glad really as I have since been informed this is common place at the Inn!

Visited The Inn at Kew Gardens for Sunday lunch with friends. Didn't start well, was asked to leave my debit card behind the bar in order to start a tab for drinks and food. Why can't they just take a swipe like everywhere else?Food ordered and arrived in good time, but the waiter was a bit too quick and spilt gravy over my friends clothes. apologies, but no offer of any recompense. A free drink would have done the trick.The food was okay but the beef was a bit tough and I've had much better for less, although this is in Kew so I guess that accounts for the price.Someone else took the piece of paper (otherwise known as "the tab") to the bar to pay, but there was no mention of my debit card which was still behind the bar - I then left without it and set about my not insignificant journey back to Derbyshire. With this system, I'm sure I'm not the first to do it.So, I called to see if the card was there, it was. I asked if they could send it back to me, and was asked how the postage would be paid. I firmly told them they could take it out of the tip we had left on top of the £100 we had spent in the establishment! Anyway they said they would send it. That was Sunday, today is Tuesday so I called to see if had been sent and as I expected it was still sitting behind the bar. A much more helpful chap promised to take it tp the post office straight away. I have my fingers crossed...I'll try one of the many other restaurants in the area next time.

The pub is great for a beer after work and also the food is great. Has a nice little garden which sadly is dominated by smoker's.The pub does guest beers and a jug of Pimms in Summer. The pub is also a hotel.

The Inn at Kew Gardens is a constant stop for me when I visit London. it is a friendly pub with fabulous food.

The Kew Inn is a great place for lunch or dinner. The menu changes and offers a chef's choice that is paired with a wine for a reasonable price. The recent addition of a beef stew is great. I have enjoyed most of the menu, including the fish and chips, burger, risottos, and soups.The pub offers a good selection of food. I have never had any problem with the service. I trust the bad review was a one off afternoon.

Nice staff, great atmosphere, nice selection of beers and wonderful food. Best bit is the local railway pub soaks up all the loud chavs so you can eat and drink in peace for the most part. Great sunday roasts and awesome fish and chips.

We went to the Inn at Kew to use the Pub as we had seen advertisement for a cider and beer festival. We walked in after the Sunday lunchtime rush and there were 2 barstaff behind the bar. I say barstaff loosely as although both looked up and acknowledged our arrival, one was serving and rightly continued to do so but the other ignored us and continued to "straighten" the bottles/glasses on the shelf so their labels were facing the front. I can only presume that he was not qualified to serve (begs the question why was he behind the bar, do they really have a fuul-time label straightener!) I asked him, having seen a notice in the pub saying beer was available to be served in the Garden, if it was true that I could get served in the beer garden and he said "yes". We went to the beer Garden but this was patently "not" true. Although there were cider barrels outside there was no-one serving. We went back into the main bar and saw that there were now no barstaff behind the bar. We left and will not return, much better service to be had at the pubs around Kew Green!