The Humphrey Bean in Tonbridge and Malling

Completely appalling service by manager Chandler. Luck of professional approach and rude behaviour from this individual definitely are the reasons for most of one star ratings. We came as a group of friends having food and barely few drinks on Sunday afternoon hoping to have good time which was disappointing due to arrogant, rude and disrespectful comments from above mentioned Chandler ‘manager’. I’m pretty sure this guy knows nothing about management nor customer service approach. One the worst service ever encountered. Stay away if you can .

Worst experience ever provided by so called manager Chandler , harrassing women swearing at us at the table and being completely unaccetable . Do not reccomend this place

I went to Spoons in Tonbridge with my friends. We ordered 2 rounds and after the 3rd round the guy serving us says he refuses to serve us anymore because he heard that one of our friends lost her voice (she is ill). He said he was the manager on duty and had the right to refuse to serve us. That really shocked us! He weren’t even tipsy! He was very rude, unfriendly and disrespectful. His name is Chandler. He made us feel horrible and he made us feel very uncomfortable. Very rude! We were sat at a table, talking, and he started to treat us as some drunks! Chandler is a horrible manager with no respect for people! Avoid at all costs

Excellent service. Pub isn't amongst best in world. Still very good though. Wetherspoons at its best.

Beer ok most of the time, but the food is very poor-often lukewarm or nearly cold on arrival. I suspect most of the stuff is pre- cooked and just reheated in the kitchen. Service is abysmal, staff (especially the " manager" ) completely disinterested when I tried to make a complaint about food quality. I'm done with this place.

All empty tables hadn't been cleaned still used plates and glasses. Staff dress code not good .

Good pub and cheap beer and food big breakfast is a must

Good family lunch. Spoons is Spoons. Good value

Spicy chicken wings and mexican rice combo🤩🥰

nice pub, has a lovely beer garden that backs onto the wall of the castle. other than that just your standard run of the mill weatherspoons pub.

Busy but still great service and good food.

Busy this morning, 30 minute wait for breakfast but great value as usuall

This pub has a good atmosphere and really reasonable food!

We always like coming to "Spoons" and we like it. The food is very nice (favourite is BBQ pizza) and tasty, staff are always nice and service is brilliant.

The pub itself is lovely. Sub standard wetherspoons fare. Service was ok completely lacked any atmosphere

It's hit and miss - this was the large lunch wrap - half filled with 2 pieces of chicken 😂. Oh and 12 chips 😂 Revisited today. DONT order fish and chips at lunch time. Half the plate was empty and the fish looked more like a goujon 😂

Google requires a minimum of one star, but I don't think it deserves even one star here. Don't come to this place, it's too dirty, the waiter doesn't admit that he served the wrong food, and the coffee machine breaks down every year. There seem to be very few tourists like me here, they are all locals, most of them are very nice, but unfortunately, most of the ladies sitting around me are talking bad words non-stop, which is in line with this restaurant The current situation is that because I have already agreed on this location with my family, I am forced to sit here for more than three hours. During this period, I went to pick up coffee. When I came back, my seat was occupied, and the person was unwilling to give up my seat. I have been to Tonbridge twice in total, and each time I felt that this place was poor in all aspects.

Excellent place. Cheap and cheerful with good food. Ideal for kids.

Oh dear! How standards slip when busy! We arrived and ordered at 8.30pm with some Nepalese friends. A staff member ordered me to put my pizza cutter away, without pausing he added that I'd he sees it again then I will be removed from the pub. I didn't say word and certainly didn't deserve at my old age to be threatened. Moments later, a security guard asked our friends for their identity. Not ours, or anyone else in the pub, as we were obviously English. They were ordered from the pub as their dinner was being readied. I had to plead for a refund. Wetherspoon need to be very, very careful when applying aggressive policies in this way to those of a different race or culture. Not good enough Wetherspoon. N.B I only brought the pizza cutter along as spoons deem incapable of cutting pizza's properly.

Not a very special meal but. Gammon egg and chips at least the eggs and the chips should be hot. And the eggs a bit soft Not BLACK AND BURNT.2 meals arrived and the other 2 took 10 minutes to arrive. Then dessers came but the crumble came with out banana as we asked so will not be returning.

The food was okay, but I'd seen better in the other weatherspoons. It wasn't very clean in the pub, the tables were dirty no one to ask to clean the tables as there was only 2 staff which was behind the bar. Someone did start clearing the tables about 90 minutes later.

I really like coming here to eat and have a few pints. The staff are nice, work hard and are receptive if you need anything. Kid friendly and the other customers, well we just seem to get on well. So definitely family orientated. Prices are very good and will always come back.

Shocking visit today, card machine not working, waiter sweating buckets, another waitier sitting at a table with blood pouring out of his nose just smearing it around, and a waitress that can hardly speak. If you have this lot on the pub floor then I don't want to see the chef. The blood put me off my food.

Not bad, food was OK, you get what you pay for, at the end of the day, it's Wetherspoons!!!!

Mangled pizza.. yayyy.. I'm getting pretty tired of this stupid trend of chefs not bothering to cut a pizza when they serve it, especially when they don't even bother to provide you with a pizza cutter, apparently they don't even have them.

Usual Weatherspoons with nice cheap food. Staff are always friendly, which I find nice considering on the crap wages they get, so be nice when you visit any Weatherspoons.

One of the biggest and best weatherspoons pubs I have ever visited. Large outdoor space as well.

A lovely venue. However, my steak was over seasoned, which spoilt the flavour, and I'm not sure why at one weatherspoons (Maidstone, The Muggleton), a steak meal consists of ; steak , chips & peas. But, the Tonbridge branch offering was just steak & chips! The price is the same at both eateries! Our plates looked pitiful at the Humphrey Bean. Also, I had to remind the waitress that we'd ordered desserts to accompany our fruit bowls! Despite this, the atmosphere and service were pleasant enough to make up for any small indiscretions, and we were even given some local history from a lovely lady on the table opposite ours. We will dine here again. I just wish there was consistency at each Weatherspoons regarding what's on the plate 🍽 in relation to the price!

Got served by manager Chandler who was an absolute delight, brilliant service, will be definitely coming here again and bringing the family !!!! Loved it here xxx

Wetherspoons pub in Tonbridge High St. A large pub with an equally large outside area. Prices are quite keen on many drinks including cocktails Food prices are also reasonable and a soft or alcoholic drink are included the prices for meals with an alcoholic drink are higher than the soft drink option. The pub is suitable for all age groups and good for families,there is a separate menu for kids. Wetherspoons Inns do not have music or entertainment but do have gambling machines. I am unable to comment on the food as I only had a drink. There is paid parking within a few minutes walk.

Visited The Humphrey Bean for breakfast with my son, place is filthy, lots of flies, cold breakfast, hard eggs, one dried up mushroom, black pudding thin and burnt. Not a patch on the Opera House in Tunbridge wells. I won’t be back.

Was lovely service, and the refill coffees are a great idea, as they are nice quick and easy to use.

Always a wonderful experience at Tonbridge spoons! The staff are wonderful and the garden is perfect!

A really lovely Wetherspoons with attentive staff and gorgeous garden in the summer!

Was absolutely beautiful service and lovely food.

Food could have been a lot hoter.

Wouldn't go there if you paid me.

Nice spoons with large outside area. On the high street

Had a small breakfast, was given scrambled eggs instead of fried, and both eggs and beans were cold.

Very reasonable prices and food was pretty good for what you pay. Sat outside inthe garden which was comfortable and nicely laid out. Very cheap prices on beer etc.

It's a Wetherspoons. You get what you pay for. The food is average but below average prices. The drinks options are extensive. The outside area needs some thought put into it..it never seems clean and tidy..more.sort of neglected even more.so.ag busy times. Always a bit crowded and chaotic, often without enough staff. Go to Fuggles up the road IMO

It was a shock to find a Wetherspoon pub with a large garden and toilets on the ground floor. Food and drink costs a bit more than most other JDW though.

Went for breakfast, never again. Ordered large breakfast came out no sausages or mushrooms. Went back came back 5 later cold. Sent it back, came back 30 seconds later just as cold. The coffee machines not working properly coffee was luke warm. Wouldn't go again.

I loved the food, the chicken bites are amazing. The food arrived hot and delicious. The pub manager Bella was warm and welcoming.

A great weekend breakfast for a sensible price!! Sometimes a little slow when it's busy, but always worth a trip!

For a spoons it’s a good venue with helpful staff and a good atmosphere. Like the new wraps

Brilliant pub staff are great polite and helpful food is excellent

Get cleaning the tables and collecting dirty glasses etc 🙏

Very hot food and good service.

Not my local but.i love the area. Lovely pub really spacious and lovely good service.

Great location and friendly staff

Open space really brings vibe to spend lots of time chatting away with your friends with pint of beer, cocktails or whatever of Ur choice. Staff was really nice and cheerful.

Went in for breakfast 😋 which was great value for money, service was quick and food was delicious

We visited on: 23/06/24. Only graded the atmosphere as 3 stars because of the historical building. However it is severely dirty and lacking in hygiene and care. Worst spoons I have ever been to frankly. I wiped our booth table down with antibacterial hand gel and tissues myself and the tissues were filthy after. Absolutely blackened from filth. The pictures hanging around the booth had crusty food hanging off the peoples faces and clearly it had been there sometime. The menus were caked in food and sticky absolutely everywhere. We ended up having to download the app to use a menu. Also the staff seemed to have no idea about vegetarianism as the first worker told us there were two vegetarian sausages left and we both had ordered breakfasts including veg sausages I clearly told him ‘ok keep the sausages ordered with the veggie breakfast and I am happy to remove veggie sausage from my breakfast wrap’ a simple solution to the issue. he then came back and clarified what we agreed so I repeated it clearly again to not have sausages in the wrap and to keep them on the veggie breakfast. The next worker then brought the food over to us and said ‘here’s your vegetarian breakfast with meat sausages’ I was shocked and said ‘I’m sorry what?’ And he told me they put the vegetarian sausages in the wrap and added meat sausages to the vegetarian breakfast. I can’t even comprehend who thought that would be a good idea, chef or worker and I would really love to know who feeds meat to a vegetarian. I told him ‘no we’re vegetarian we don’t eat meat and we cannot have this with those on there’ the meat had been touching other items on the plate. Then then proceeded to bring out the same breakfast with the meat sausages removed and they added some toast and halloumi to the plate. Which would have been a good idea had it not been the same meat contaminated plate and food. Filthy disgusting, dirty and lazy spoons. Would give minus score if it was possible

Me and my friend Peter(ex air force pilot) come often to weatherspoon, service and staff is spot on. I really admire the manager(Tyler) as he always recognize us. Eventhough my work finish here and moving to other location soon. I would like to stress, Folks keep up with your good service and hard work. Kind Regards Raghbir

Visited today with friends, sat outside in the lovely outdoor area which was exceptionally tidy ,staff well on top of clearing and cleaning tables. Bought drinks while perusing menu, the bottle of white wine was ice cold and crisp ( villa maria) this was recommended by lady serving us. We then ordered food , 1x fish and chips. 2 x scampi and chips and 1x all day brunch . Unfortunately the food was not hot so I spoke to one of the staff and with no hesitation the plates were whipped away with apologies and the promise of replacement food. The food that later arrived was piping hot and with more apologies. The staff dealt with this exceptionally well and very professionally. Your staff at this Wetherspoon's are a credit to the Company. We will certainly be visiting again .

Great food nice big pub garden friendly bar staff

Great prices, great service but the place is just joyless.

Came for fathers day. Staff obviously work incredibly hard and management were running around working themselves to the max. It must be difficult to work when customers are rude and have no awareness of the obvious strain the staff were under. Food was cooked to a lovely standard :)

Lovely pub - great garden to enjoy the sunshine, and a plus that they are showing the Euros when theres no sports bar in Tonbridge anymore. Lovely ale selection and looks like they are having a tap takeover with a local brewery soon? Exciting!

Unusually long wait to be served , two people behind bar only one serving customers at the bar. Other pouring drinks for people using the app. One person relaying drinks orders around the pub. Was not particularly full of people . Staff member serving was painfully slow , maybe new. A shame that other staff members weren’t able to jump on the bar to help him out. We ordered x2 teas and x2 deserts. A different member of staff brought us a dish of custard and x1 spoon. After waiting at least a further 5-10 mins waiting to catch someone’s attention I asked the drinks runner if he’d be able to see what had happened with our order. He dutifully went off to find the person delivering food, passing back and forth but seemingly oblivious that we were waiting for the deserts to go with the custard. Was quite bizarre that no one twigged that our deserts were missing. The drinks runner did not return to our table to tell us what was happening and after we were on our second cup of tea the original food runner arrived with the deserts as if all was quite normal . Was on a Monday late afternoon so perhaps the main body of staff were taking the day off. Service was chaotic along with communication. Desserts , tea ,and the general environment were all good other than that.

Went as a family for Father’s Day , food took almost 2 hours to come out , just x2 traditional breakfasts . Place is tired and dirty , won’t be going again

Unbelievable how inefficient the management is, always understaffed. The orders come to the table with delays of 2 hours. The toilets are not cleaned. They apologize for all the deficiencies, but they do nothing in this regard.

Is what it is. Only thing I would say is the piles of dirty plates, glasses strooned across the pub is quite unsightly.

Large spacious 'spoons in the former post office, offering all the usual meals and drinks at great prices. The afternoon deals, with fish and chips and a pint of Stella was fantastic value.

As it says on the tin, large Wetherspoons with both upstairs and downstairs rooms, complete with bars on both levels and coffee machines too. Generally quite busy at this location and the food service seems to be quite fast, given the turnover of tables whilst we were in here

Hadn’t been to Tonbridge Wetherspoons in a while so went in the other day and oh.. my.. word.. the dirtiness of the place… I don’t think their glass washer was working properly as I ordered a bottled drink with a pint glass on the side (it was that grimy I dare not ask for a draft beer) and the glass was COVERED in dirt! Pint glasses have to be completely clean and crystal clear in order to get a good head of foam on the top otherwise the beer will taste gross! I asked for a cleaner glass so the barman looked around and handed me a less dirty pint glass saying “that cleanest we got.”… still dirty… I drank my drink from the bottle. The tables were all sticky to the touch and the Wetherspoons newsletters were all over the place in a messy heap. It was clear no one had come to clean these tables in a long while and it wasn’t exactly a busy day either. Tbh I don’t think it had been cleaned in a few weeks or even a few months… My girlfriend ordered the garlic bread as she was craving it and this circular cardboard turned up… dry as the Sahara she said and I’ll be honest I didn’t try it. Kept thinking how disgusting the pub was so didn’t want anything coming out of the kitchen and into my stomach. No thank you. Tried to tell her not to eat it but she was hungry… I’m shocked she’s not sick as a dog right now, honestly, she’s always been lucky like that to be fair. Then you had the citizens of Tonbridge come in who are mostly very nice people, but there was one group who sat near us who were very loudly celebrating the fact that they spiked so many drinks the night before. This naturally made my girlfriend and I very uncomfortable and I’m surprised they were even let inside in the first place. I know people will say it a Wetherspoons, you pay what you get which I understand but I also care about safety standards and hygiene. If the place is left dirty, cockroaches come in and those groups of lads were definitely cockroaches. The chain bosses need to send in a secret shopper to see for themselves what a state it’s in and the poor quality they’re putting out. If the bar is that dirty then I dare not think what state the kitchen is in… gross! Come on Wetherspoons, get your act together! Won’t come back again for some time till glasses are clean and staff pick up the antibacterial multisurface spray and clean their pub!

A really lovely venue, large garden, great atmosphere, and polite bar staff. A lovely little town with a river walk and castle just 5 minutes from spoons. I'd recommend it here happily.

We thought we'd attempt to find a seat outside in the sunshine, we didn't think we'd get outdoor seating but it was almost empty, loads of tables to choose from. We had dinner along with a lovely glass of Villa Maria and a Moretti.

It’s a Wetherspoons…pretty impressive. Clean and tidy. I have to say the baby changing was very clean too The garden out the back looked lovely

Brilliant staff, Bloody good pints. Attached are some pictures I took, would come here again!

Good value food in a convenient location in Tonbridge Town Centre. Staff did forget some of our order so had to give them a nudge but they promptly rectified the situation by getting what was needed.

Quiet light lunch for family. Food delivered promptly & to the usual Wetherspoons standard. Waiting staff very friendly & helpful. Would recommend on the staff alone.

Nice calm and relaxing atmosphere.

Ok for meeting up with an old chum. Doesn't matter where you are as long as you're with people you love. No clean tables to sit on when arrived and had to find staff to clean it. He didn't come and then we found a clean one.

Very good service, prompt and efficient though we were shraring a table and two orders separately went in, servers were polite and helpful.

Food must of been raw because I’ve been throwing up all night after eating, the glasses were dirty had lip stick stains on them

Stopped in for something to eat yesterday afternoon.. food was OK.. just what you would expect from wetherspoons.. cheap and cheerful.. always a very busy place, but no long wait for food.

I wanted to use it to have a beer about 20 minutes before closing time. All you need is a good one10. Today 5 have about 30 minutes before closing, a person with a security badge 😉, a person with a gerdiaktiom shouting at me that the imam is closing... so if you want to end the evening, avoid this place because unworthy people with badges think that they are "persons" I would add a photo of this grandfather, but it may violate personal rights according to the law, but shouting at potential clients is a bit wrong, in my country I would disabuse such a person 😉🤛🤜👨‍🦼

Everything on breakfast was cold after waiting ages and eggs were so well done couldn’t even touch them, what a waste of money. Suppose the dog will be happy with all the leftover bacon and sausages we didn’t touch as they were also covered in grease

Was very sad that they didn’t have steak on steak Tuesday? So had fish and chips instead wasn’t so nice but maybe because I was in the mood for steak?

A lovely wetherspoons with everything you'd expect. Their usual menu and drinks are available. Lots of indoor and outdoor seating and surprisingly there isn't a mountain to climb for the toilets. Nice atmosphere and friendly staff. Been here a number of times and food/drinks have always arrived promptly. Clean and tidy.

Had a lovely lunch here with friends, the food was really good, the atmosphere was nice and the whole layout of the pub was perfect. Less than £56 for 3 adult meals, 2 kids meals, 2 side orders and drinks, bargain!

I have been to both Wetherspoons, Tonbridge and Tunbridge Wells and both are the same - cheap food and fast service equals dirty sticky tables and cutlery that isn't washed properly. The cutlery is the worst, greasy finger marks on them and if your really unlucky you may have the food from the previous customer on them. I have also experienced missing food from my order because they don't have any left and still get charged full price. I wouldn't recommend visiting any of the Wetherspoons restaurants.

Very fast food on weekdays, unbeatable prices

One of the nicer Wetherspoons. For once it doesn't stink, it's in a nice old historic building, bright with fun decoration inside. Good beer garden at the back.

Great food and prices. The staff is very nice

Very unhygienic place food on empty tables for gyration stay. Plates dishes and cutlery all over the place and looked under staffed. Really needs better management. The drinks were fine and I would call again but check through the window first.

Best Wetherspoons I have ever been to. Nice staff, great beer garden, decent mix of customers. Reasonable prices and Shipyard IPA £2.99

Had a Meal here it was the Worst Meal I have ever, how hard is it to cook a burger, it came out burnt, sent it back and on return was no better. My wife had grilled chicken, it was so dry couldn't get a knife to cut it.

what a fantastic spoons busy but clean and tidy

I really fancied myself some bred (don't ask me why, just had a craving). Looked on the app and to my horror, bread was £1.34 for TWO SLICES!!! I couldn't quite believe it. Having priced check this with other well known establishments it was almost double the price of the nearest competitor. Needless to say I was not impressed and WILL NOT be buying this again. Kind regards Jemal

Good beer and service. Reasonable prices. How a pub should be.

Lovely countryside pub with a roaring fireplace. Ideal for a cosy meal on a chilly evening.

Just walked in after work. Ordered a pint, and the fella behind the bar refuses to pour my pint until I'd paid. Apparently, this is pub policy, not a Wetherspoon policy. I've been in some Wetherspoon places in tremendously rough areas, and never ever been asked to pay first. This is weak management, not being able to deal with customers who order drinks and don't pay. Absolutely pathetic

The staff work very hard to provide a great service, food and drinks are always great and cheap!

Very clean, staff polite. Did wait for nearly 30 mins for the food and then only luke warm. Seemed to have been waiting under a hot lamp to be collected.

Lovely place, lovely food, very friendly staff 😄🙂 ❤️❤️❤️ Very happy customer.😁🥰

Food portions have drastically reduced in size but still good value for money compared to other establishments. Atmosphere goid. Service is polite and efficient

Great Experience, lovely people!