The Hub Cafe in Plymouth

We arranged for a meal for our group of nine on a Monday. The kitchen was specially opened for us and we had a private room upstairs. The food was exception value for money and the service was fantastic 👌

All very good. The menu was reduced which is a shame as I missed the brie cranberry and bacon flatbread, however the pie was lovely.

I popped along for coffee and food with my husband and granddaughter today. The lady took our order then disappeared, with no explanation. We were left waiting for our food and drinks, after a while she came back with no apology. I asked her colleague for our order, because by now other orders had been taken. I asked the colleague what had happened and she said, "she had to run to the toilet it was an emergency". Seeing the lady behind the counter handling food after being told of the emergency toilet situation 🤢. I said I didn't need to know the details, and could I please cancel my food order. She was rude and abrupt and said she was only being honest and telling the truth.... Thank you for taking the time to reply. Yes I was offered a refund which I declined as another assistant offered to prepare my order. Working in hospitality myself (restaurant supervisor), I would be horrified if a member of staff had expressed to a customer that she had to go to the toilet because it was an emergency ! Any other excuse could have been given, but the toilet and an emergency aren't the words you want to hear when someone is preparing your food. The assistant defended herself in a rude manner by saying "I was only telling the truth, do you want me to tell lies". Not very professional. And actually yes ! In this instance a lie would have been better. But once again, thank you for your swift reply, perhaps some staff training might be helpful.

Today I went with one of the people I support (I am a support worker),she was very excited to go to swim like she always does, and then they told us in reception they are no longer taking CASH, the lady I support has a learning disability, the only way she can pay is with cash. Pretty dissapointing to be honest, as she really likes it in there and it was one of her activities of the week.

Had a lovely brunch here with family for my dads birthday, the food was great and the staff were very friendly and made the extra effort to make it special.