Drakes bar and lounge, Crown Plaza Plymouth in Plymouth

Corporate Christmas party. Did not stay overnight. Venue lovely, well decorated. Staff efficient & friendly. Food AWFUL. Roast potatoes resembled chestnuts. Veg poorly cooked. Some almost uncooked, some just mushy. Leek & potato soup had peas instead of leeks. (Although it was very tasty.. best part of meal) I understand some people left early to go elsewhere for food. Such a pity that the lovely venue and brilliant staff were let down by the food.

On arrival we checked in and the receptionist were fantastic, friendly and courteous. £15 for parking for 1 night is a bit of an extortion though but anyway. The room was pleasant, nice bed, TV, vanity mirror and a small coffee station. The bathroom was very small and to be honest it could use a good clean specially the shower/bath. Breakfast was great, great variety on the buffet. Thanks to Shawn for assisting us (among others) was an all round pleasant experience, they took my allergies into consideration too which was nice.

Disabled accommodation on the first floor with excellent views of the air-conditioning fans. Breakfast, you are shown into an out of sight corner. I stood my ground and sat my family down in a place with excellent views. If you are disabled this is not the hotel for you. We felt that we were an embarrassment and where shoveled into an inconspicuous corner. Also, during dinner there was a fire alarm. All staff acted quite correctly and effectively. However, our meals were taken back to the kitchen and then served up again cold. How cheap can you get, better than the Mayflower.

We stayed at the crown Plaza for the Pokémon convention back in November (hence the Pokémon card picture) and the hotel was honestly beyond beautiful! Our friend paid as a birthday present for my partner's birthday, so I really didn't expect it to be as amazing as it was. I was so wrong! The beds in our room were so massive that even my partner could flail around in his sleep and not accidentally hit me or fart on my leg, absolute bliss 😂 the room was spotless, big, and so comfortable. We even had a few drinks in the bar downstairs and it was so much nicer than the bars we tried before going back to the hotel. Service at the desk was clear and fast. The only thing I didn't like was the fact that you still had to pay for parking. It wasnt expensive, but I did expect there to be free hotel parking. But apart from that, the hotel was incredible and the location was perfect for us

Excellent historical view's of Plymouth Hoe and Plymouth. Great service and helpful staff.

This hotel is amazing ideal location for Hoe and central area

Absolutely brilliant afternoon great service gorgeous food and drinks for our 50th anniversary

Breakfast very good, dinner not very good! I didn't like the fish burger at all, and neither did the second dinner main course! Pork tough and dry. Strange panna cota! People at the bar friendly but inexperienced, not enough material available!

Good view from the restaurant in the top out onto the Sound. Spa was good, decent size pool and spa pools

Very helpfull manager, very good restaurant at the top.

Fabulous staff. I attended a NODA Awards Dinner and the service was outstanding.

They have a lot of nerve calling this a 4 star hotel. Dirty stained carpeting, filthy old scratched up windows. I showed the website picture (that they place on their website depicting the rooms) and asked where those rooms were and she laughed and said the picture was probably from 30 years ago.

the facility does not refund the money without informing me that I lost 400 pounds

Nice place, staff have looked after us well. Quite happy here

Very good reception and room. Thank you!

Nice hotel, recently renovated, great top-floor restaurant for breakfast. Good price too.

Very nice experience. Stayed for one night and had a good time. Nice big room with decent view. Beds are nice and soft and the toilet is clean and smell free. The service is nice and staff are very friendly and helpful. Worth the price and highly recommended

We recently had a pleasant stay at the city center hotel. Despite the tight parking, which is available at an additional cost, our overall experience was positive. The restaurant offered delicious meals, and the view was delightful. It was a comfortable stay for us, and we would recommend it to anyone visiting the area.

This was a great bar with good bar food can’t understand why the management has stopped serving bar food in a city centre hotel

Lush. Everything about it was lush!!

Stayed here for the night during a work trip happy out with it clean and had my nights sleep would stay again

Rooms have started to go down hill, the food/breakfast was awful all cold. Even the poached eggs we ordered separately were rock solid and smelt and tasted of vinegar. Last time we stayed the food was nice but the room was awful, other way round this time. Went stay again.

Stayed at the hotel as ate here one night. The food was amazing. Good size portions and the service was amazing.

Wow, price of a double G&T was a shock, won't be doing that again! Same drink elsewhere much cheaper.

I stayed here at the weekend and from start to finish the experience was fantastic. We were checked in by Jada and Eric who were warm, polite and professional, nothing was too much trouble, I was having a special time away and my room was decorated and looked wonderful, many thanks to Lois, Jamie, Adrianna and Alan. I would also like to say thank you to Damiano who brought us breakfast to our room when we missed the hotel breakfast, it was so kind. Thank you once again to the amazing team. You all made our stay so special. We will definitely be back,

If i could give 10 stars i would! Fantastic hotel.

Absolutely hate this place. The reception is discriminatory and the rooms ar big but thw bed is uncomfortable as hell. They pusch 2 single beds together and call it a king size. In the ground floor restaurant I been waiting several times over 30 minites to get my order even if there was 2 3 of us. It's just not a place to stay on Plymouth.

Fantastic Hotel with great service along with great pool and fitness sweet and great views from the top floor restaurant

Well firstly the rooms were dirty and the floor had a stain. Secondly, I killed at least 20 moths! Just in the bathroom itself. The location is close to the Theatre Royal. But don't waste Ur time here...

Lazy option, staying upstairs and easy to drop in and eat. Service was unusually slow, but the food was excellent.

Easy to find and good location. They do have parking but I opted to pay as you go on the roads around the hotel, £2 per night via the ringgo

Worst nights sleep I've ever had in a hotel, room was dirty and so noisy it kept us up all night.

Great hotel with views of the sea, moors and over to Cornwall. Centrally located and a has a lovely breakfast restaurant.

A little bit dated in style, but faultless staff & breakfast

Really easy to access and managed to park directly outside the hotel with a disabled parking badge. Closer than their private parking. Staff were helpful when we requested some bed raisers which they managed to find in storage.

Great breakfast buffet and great pricing. Views are nice at the top penthouse Suite. Would recommend

L’accueil est un peu froid. Le service au restaurant est excellent autant au niveau du dîner qu’au petit déjeuner. L’hôtel est bien placé.

Marco Pierre White's for lunch Lovely decor, delicious lunch, great drinks menu 😋 Fabulous location

Had a room on 10th floor and could hear hoovering, sweeping of the restaurant and other noises at 11pm, there was no hairdryer, no remote control and mould in bathroom.

We booked a "superior" room here for a night away, we paid upfront with no cancellation so we would get the room at a little bit of a better rate, upon arrival we where informed we hadn't paid which we where supprised at, we then had to check our bank as they definitely should have taken the money. I then realised we had to then pay more for the room as we "hadn't" paid upfront. We where told on the phone if we booked a superior room we would have a free mini bar in our room and access to a VIP only bar upstairs. Upon entering our room we noticed our mini bar is actually a mini fridge with only water in it and it was turned off, the VIP bar upstairs is not staffed and only has a couple of drinks, mainly cokes and a few nibbles from the main bar - The snacks didn't taste good at all! Later in the evening we again went to the VIP bar to find they only serve cokes, white wine and red wine - I specifically asked if they served cocktails and g and T's - I don't drink wine or cokes.. We made the most of the evening and went out to the Barbican but after getting into bed realised we are located directly underneath a bar this meant that we had horrendous noise not only from people in the bar but from staff cleaning down and dragging tables around until 12.30-1am in the morning. This is a lovely hotel, but do yourself a favour and don't book a superior room, you literally pay the extra for a shower which I could barely fit in instead of a bath, horrendous noise all night, a couple bottles of water and a couple glasses of cheap wine.. The double bed was actually two single beds pushed together that kept separating through the night which was horrendous. Considering we had to wait until 3pm for the room to be cleaned we where amazed to find sweet wrappers and rubbish down the side of the sofa and under it. We left the hotel exhausted and really annoyed, what amazed me the most is the reception knew how noisy the room was already. They gave us roughly £40 of the room cost due to the noise ect, which was more like £20 since they messed up our initial booing and we had to pay more for the room initially. At nearly £200 a night this hotel was a big disappointment.

I was visiting family who stayed at crowne plaza, the food was good and staff in the restaurant were first class Great experience

Fantastic food great staff but very strange way of dealing with gift vouchers. I had £100 voucher but was made to use it or loose it without proper explanation. Check yours before you buy or go to eat.

Nice hotel very central to the theatre and Barbican. Staff all very friendly,. Our room was on the 8th floor, nice size room but the bathroom is very small, we also had a broken toilet seat which we reported but didn’t get fixed. Lighting was very poor in the room, very hard for ladies to do their make up. We had a large window in our room but it didn’t open. The room had heating and air conditioning but no instructions how to use the air conditioning, I woke in the night and the room was really hot but couldn’t open a window as there wasn’t one to open and I tried to put the air conditioning on but it wouldn’t work. The light on the tv won’t go off and there is a blue digital clock on the tv which is so bright In the middle of the night. The walls are paper thin so you can here everything next door. We used the safe but when we went to open it , it wouldn’t open, we had to get maintenance to open it. Breakfast was great, lots of variety and the staff were brilliant. Parking is £15 per night.

Excellent service. Very helpful staff. Very enjoyable stay.

Well appointed gym and swimming pool spa area. Breakfast is huge and buffet style. Easy parking underneath and the rooms functional. I would happily stay here again for work.

The hotel was ideally located and was easy to check in. When we returned to the hotel in the evening, we fancied a night cap. The bar wasn't busy but it was unattended, that at 10pm, we thought it was shut. Eventually got served and it wasn't any better, ordering another drink. Not very friendly. Breakfast in the morning was worth the money. A nice selection from the buffet section and a view to die for.

Marco Pierre White, Crowne Plaza Plymouth Been here before & promised I wouldn't go back, previously terrible service. Got vouchers for Christmas so we booked a table. Greeted at the front desk, really polite & friendly. Was offered a choice of window seats with a great view. Once seated the waitress was over within minutes; once again really polite, friendly & informative. Waitress talked us through various options on the wine list & the food. We had Cocktails, Wine & 3 courses ...All the Food & Drinks were lovely, the Steaks were cooked to our liking & I had French Onion soup which was gorgeous. The only thing that was better than the Food was the exceptional service throughout... Happy Customer & glad we gave it another chance

Awesome food but a bit pricey, prefect for that special occasion when you don't mind paying top prices,staff and atmosphere excellent 👍

Staff were very friendly, polite and extremely helpful with information of local knowledge. The concierge Alan immediately put one at ease and Leah made me a perfect latte .

We had a really nice afternoon here. Helpful staff and a lovely atmosphere.

This is a very good hotel, ideal if your staying overnight having seen a show at either theatre Royal or pavilions. This is because both venues are in walking distance. Also in walking distance of railway station Very efficient and thoughtful staff. Rooms are good but bathroom seems small. Breakfast on the top floor is self serve but good, wide range of foods. Amazing views over Plymouth sound! Would recommend hotel.

Minus a point because I couldn’t find tomato ketchup for my breakfast but I recouped my losses by smuggling a babybel from the continental buffet section so all in all a stunning 5 stars

The usual great CP experience, however drinks are restricted in the Club Lounge with very small quantities, and they quickly ran out of red wine.

Parking is bad. Cellur parking is so narrow

Lovely meal and setting @Marco's

The hotel is nice, only stayed one night as had an early conference there in the morning, the staff are helpful and friendly. Only things that let my stay down were the carpet in my room was very stained and some hairs left in the bath. The price for parking is very expensive at £15 a night, the car park is secure, but very tight and low ceilings.

Decent hotel, well located, good food.

Staff did a great job at the conference - very professional. Buffet lunch was tasty too. Drinks were expensive!

Great hotel, great staff and a superb restaurant. Would definitely stay here again.

The location was perfect, between the city center and the sea. Lovely experience.

Hotel ok, smart etc. Have not stayed so will not comment further than the bar. Bar not bad but soleless. Staff very nice and courteous. Tried to have a bottle of champagne and canapés at Marco Piers but that's not on the menu. Surprisingly turned away from his half full restaurant and sent downstairs for a cider. Shame a nice don perinon and some over priced canapés would have still been preferable. Maybe I'll have better luck next time.

Hotel is lovely, and the staff very friendly. Our room was very spacious and clean. Will definitely use this hotel again.

It was amazing thank u all staff brill

Great stay all staff very helpful and friendly

Called in for an excellent cup of coffee, loved the little extras-glass of maltesers each, glass of water each. Nice touch and much appreciated.

The professionalism, friendliness, cleanliness, level of service, views and food are truly unbeatable. A true holiday!!!

Nice hotel, comfortable beds, attentive staff and very good breakfast with a lot more choice than most hotels. All staff are still wearing masks, which to me is very reassuring. The only reason it is not 5 stars, the car park in the basement is not fit for purpose. I have an estate car. Extremely difficult to manoeuvre around a car park designed for the old mini. Watch out for the high kerbs around the car park, my car grounded on one and damaged the sill. Very annoying.

Lovely pool and friendly staff and members

Nice hotel, location and great food, kind staff, nice room too but my heating won't work. Offered a heater instead (or change room). Cannot complain .. but the heating affair knocks down two stars..

Nice hotel, staff are good, my rooms have been great other than a little dark, I like my room to be super bright. Their rooms have more mood lighting. But that's a personal thing for me, food is pricey but nice, gym is ok. Breakfast is excellent.

We stayed for Christmas. The Christmas dinner was appalling. Three large lumps of stuffing surround by razor thin dry hard strips of Turkey. Roast potatoes were anaemia looking and One of mine was black. 3 small pieces of carrot, a shrivelled up parsnip and rubber sprouts. The food for the next two days was cold and inedible. We asked for a Sherry Xmas morning they didn’t have any. My Husband fancied a Malibu and pineapple juice, no pineapple juice!! Christmas Day eve there were no bread rolls or bread in the hotel!! Very disappointing stay

I went to the Crowne Plaza for a meeting and I was not impressed. The car park is located under ground and it is very tight to get around. Then we could not get from the underground car park to the reception because somebody had taken the phone off the hook in the reception. Everyone who parked their car had the walk all the way around the outside of the building to get into the reception. We didn't get an apology from the person on reception but what we did get was a bill for parking which we have been told was free. All this hotel is interested in is extracting as much money from you as possible and if they make a mistake they don't think they need to apologise. I genuinely believe this hotel could give Fawlty towers a run for it's money.

The professionalism, friendliness, cleanliness, level of service, views and food are truly unbeatable. A true holiday abroad in the UK. The staff could not have been more accommodating if they had tried. Spent 5 nights on holiday alone whilst house and job hunting, everyone was exceptionally knowledgeable, took time to talk to me and make me feel very welcomed. Truly feel blessed to have stayed in not just a beautiful place but a place with beautiful people.

Good and spacious room with nice view to sea. Good sized indoor pool, steam and sauna are a plus. Breakfast served are really good. Dinner was okay.. but there are more charges, vat, service and tax on top of this.. Cost of the starter Calamari in regular menu is double the cost from a kids menu, although the dish / quantity served for kids / Adults are exactly the same, which I don't understand.

Staff is very friendly . Hotel is nice if we took about location and security that was impressed but I was in hotel with 2 kids and sofa was with pillows but don’t have any sheets . And on floor was lot of hair . So hotel is nice and is ⭐️⭐️⭐️⭐️ ⭐️ But probably they have some problem with cleaning staff

Check in was easy, room was lovely and staff were very helpful

VERY ENJOYABLE STAY The room was clean and a decent size. Ceiling in the bathroom was low when you stood in the bath to have a shower. Breakfast is abundant and of good quality with a fine view. Drinks could have been quicker to be offered and delivered at breakfast. Saying that staff were helpful and polite.

As Christmas Party venues go this is top tier. The staff were incredible and polite. The food was fantastic and the venue/entertainment was great. My only point was that the bar was really understaffed for the amount of customers. Really felt for staff rushing around after a (partially) impatient crowd.

Stayed here a few times. This particular room 415 was actually a little worn out. Still large and comfortable but clear signs that it needs to be decorated

Great hotel and restaurant ( Marco Pierre White) was exceptional.

Nice hotel. Friendly staff. Good breakfast. Underground parking is a nightmare

I was one of the guest at the Christmas party on Saturday 11th December 2021. Unfortunately, despite the decent enough food, for the £120 that my fiance paid, we didn't receive the advertised pre-ordered drinks, the portions were meagre and the entertainment was average. Given the fact that the menu was and drinks were pre-ordered, I would have expected them to be prepared. to finish, due to the jugs of cocktails and mocktails not being clearly identified, a pregnant woman was unknowingly consuming alcohol, under the impression that it was alcohol free.

Very nice rooms, clean, staff very friendly. Good location, 5 minutes walk to plenty of restaurants and bars.

Really enjoyed our stay. Comfortable bed, lovely rooms. Breakfast was tasty with an excellent view! No trouble with car parking. Friendly and helpful staff. We will definitely be back!

I only visited for a meeting in one of there conference rooms. It looked like a really nice place with friendly staff.

I came a few months ago and had excellent customer service from a lady named Lois, she made me feel more than welcome and she's one of the reasons I'll be rebooking! Can't thank her enough, helped me when I needed it and even gave me some great recommendations. Will be back again :)

The hotel was very comfortable and the room was nice ,had a good breakfast in the morning.

Great service and food for awards ceremony

Food was absolutely delicious, the place looks great drinks are a bit pricey and some of the staff was completley disappointing...

Excellent afternoon tea for birthday celebration. Beautiful panoramic views

Went to arrange a function. Steph was brilliant, sad to hear she is leaving.

Old and you can see it. Service in lobby restaurant depends totally on persons in shift. Once you get served and once dont. Last time here, sorry. Three star max.

The underground car park tests not only your navigational skills but knowing your car size and memory 😄

New years Eve, Family time, and yet no young people under the age of 18 years of age can stay, absolutely dire,

Great afternoon tea plate selection, attentive staff, super views, your "top lounge" if you're going to spoil yourself !!

Nice location rooms OK beware of the car park very tight. Marks restaurant is a rip off and morning breakfast is a free for all often running out of food

Attended a work event, great food and service.

Staying for work, nice hotel friendly staff and easy check-in. Good size room with extras, safe, dressing gown, ironing board, onsite swimming pool, sauna and gym

Soap dispenser was not refilled. Was not checked probably.

Overall a nice hotel with a good breakfast. During my 3 weeks stay they didn't fix one of the three elevators, which robs you some time if you have a schedule. also the parking is extremly tight and it can be hard to find a place.