The Heath Kichen in Uttlesford

Staff always have a smile and very welcoming

This place has no idea how to treat a customer, service was absolutely shocking, when I complained I was meet with nothing but aggressiveness and would not let my dog eat here

Very basic very slow starters and mains brought together, junior waiting staff not a clue! Food - I’ve had a better pie in a football ground, served with cold fries and shrivelled peas, v unappetising

ordered at 9:30ish it said 45-55mins it’s now 11 i chose pay by cash and it says enjoy your food? so either somone has accepted and paid or they haven’t even attempted to deliver it

Arrived for family Anniversary at 7pm. Ordered drinks first and then food. At 9.00 there was no sign of food so complained. About half an hour later the starters arrived and they were lukewarm. My prawn butterfly was partly cooked. At 9.40p there was no sign of main course so we left paying only for the drinks. This restaurant seems to be understaffed in the kitchen area and priority seems to be for the takeaway side of the business. The table of eight next to us arrived a few minutes after us and had the same lack of service so they also refused to pay, We did hear other tables complaining. There was no communication from then regarding the delay in food and waiters ignored our attempts to attract their attention