The Hayloft in St. Helens

Called in for breakfast - staff were lovely nothing was a problem - breakfast was good and surroundings really nice. Would recommend this place.

I wrote a review on the website and got a dishonest feed back baby revealing party £500 to hire the room £17 a head for sandwiches and wraps a disgrace

visited 1st time in Jan 2024 and enjoyed it so went again last Friday 10th jan 2025 again at lunchtime. Wasnt very busy, in fact more staff than customers. great menu and we again opted for the seniors 3 course. we enjoyed the meal but was aware that the price had gone up £3 each meal in 12 months, thats about 30 % . last year was 8.99 now 11.99

We had our wedding reception here and it was just magical. Lesley and her team were incredible and went over and above to ensure there was beautiful, meaningful decor and were so approachable throughout the day. I cannot recommend them enough.

If you haven't been to The Hayloft Santa experience. It is AMAZING. Our daughter has complex medical needs and significant learning disability and they went out of their way for us. Best santa experience we have ever had. They were so lovely. So much to do, letter to santa, making reindeer food, dancing at the elf wishing well, train ride, the santa bit was so funny, they were great with photos, plenty time to get a nice one This place is a definite new tradition for us.

We went for the sunflower experience which was good..Then went for lunch in there cafe,food was cold,not presented good and clearing and moving going on infront of us has we eat,and it was no were near closing..Its expensive too for such poor standards..I wrote too hayloft but they weren't interested..Obviously there just interested in money,rather than standards customer service and quality..This spoilt the while day,even though the sunflower trail was good..extremely disappointed with there food and service

Didn’t really know for sure what to expect, we chose it from their website. We cycled from Urmston to The Dream and needed somewhere close by for coffee and a bite to eat. The Hayloft was ideally placed and appeared appropriate. We were so surprised at how busy it was but it was a hot sunny day during the summer school holiday….. screaming kids everywhere. On entering the cafe we were warmly welcomed by a lovely lady who explained how the ordering worked. We chose to sit outside and once we ordered our food and drinks they arrived very promptly. The system is extremely efficient and our choices were lovely. We would definitely use again as a coffee and or lunch break stop.

Had my daughter baby shower her and have also been for breakfast and afternoon tea, food is very good and it’s spotless clean, good for kids with the small amount of animals and a little train to keep them occupied We venture her quite often but gets very busy at the weekends. It also as wedding offers

I cannot believe how neglected the animals are. The guinea pigs look lifeless as does the rabbit. Please accept help and let people help by fostering the animals. I was really upset by this and no ones there cares

Lovely setting and atmospere. Went with family and grandchildren, food was lovely, service great. They even gave my grandson a toy for having nice manners, which was really nice of them.

We called in today for brunch, 3 adults and one child. We received a very warm welcome and seated in a booth. It's a large, bright airy room, lots of families with young children and babies which it all seems well set up for. Our order was quickly taken and paid for at the time. The food and drinks arrived promptly - breakfast barms, toast, coffee and cold drinks. It was all very good. The serving staff were excellent, and it really was a pleasure to meet them. We went to meet the farm animals on our way out and agreed that Hayloft is a lovely place to visit and we'll definitely be back.

Hoping the pancakes are going to be cheaper than usual , when you have 3 kids who want pancakes on pancake day is very expensive . You are charging over £7 per person for pancakes . That is a rip off. Lower your pricing please.

We had breakfast here this morning. Our waitress was friendly and the service fast and efficient. Delicious full English with good coffee. We went to see the animals on the way back to the carpark, always a bonus! I love visiting The Hayloft 😊

Wouldn't even bother if it's just two of you. Got seated straight away, however once we'd been seated no one came to us. Or even gave us eyecontact so we could ask to order. Didn't even take drinks orders. Waiters ran round to every other table with families who'd turned up well after us and took their orders instantly. Got to the point of no return and we left in the end, without even an apology from staff. I understand that hospitality can be chaotic, but it doesn't take a minute to keep customers in the loop and apologise for any delays. Although staff were constantly running around cleaning tables, the whole place needed a good scrub and was looking quite scruffy. The table we were given was still covered in crumbs. Very expensive menu for pretty basic items. Jacket potatoes were £8.95 (a pretty noticeable difference between the £7.50 advertised online!) All in all its not a win for me, and I certainly won't be returning.

Last night we had our wedding at the hayloft! Just wow! The whole process from booking the wedding to the event itself was phenomenal. Lesley and her team went above and beyond to make sure they day was perfect! The hog roast was exceptional. We are so grateful to you all. Thank you so much!

Santa experience not sure what I paid for took grandchildren one age 3 one 12 week paid 20.00 for 12week old not sure what for she couldn't do anything then I had to pay 6.50 for her picture with father christmas who also told my grandson to be quiet for shouting out wich I found rude deffo waste of money

We have visited twice recently and both times I’ve been disappointed. Halloween- way overpriced pumpkins, a spooky maze that was full of broken props, £1 for a corn on the cob you feed a cow! (Just 1) pumpkin/welly wash not working, train that only lasts a few minutes and doesn’t slow down to look at anything? Visited tonight (booked in September otherwise wouldn’t have bothered) let in 10 minutes late, wrote a list, scooped reindeer food in to a plastic cone, listened to a Father Christmas tell a very random story for a few minutes, asked if we wanted a professional photo with him (he didn’t ask my child anything just a photo!), went round the corner and they tried to charge us £6.50 for the photo I could have taken! Then onto a train which took 30 seconds into the car park! That’s your lot. In and out in 30 minutes for £30! Shocking. DO NOT WASTE YOUR MONEY. Getting the most money off you for doing the bare minimum. Should be ashamed.

Waste of money. I felt ripped off. Cheap and tacky, £19.00 per child plus ticket cost of over £1 each. £7 for adults, for what??? 40 second train ride. £3 toy. I felt sorry for the elves. Don't waste your money here, put it straight into a charity bucket for a worthy cause, not this penny pinching, pathetic experience. We ate elsewhere, as they have had as much of my money as I was prepared to give. Professional photographer was extra. My grandsons, my daughter and myself were totally underwhelmed.

Santa experience. I don’t usually leave bad reviews but this was very poor. £55 for 2 adults a 2 year old and 4 year old with not much to show for it. Parking was a quagmire, cars were getting stuck and the steward did nothing to help- we had to push each other out. Made reindeer food and posted a letter to Santa then went through to a big barn where there was a pointless story about penguins and a picture with Santa in front of everyone else. I expected a private room for the family to meet Santa like other places do. It was made difficult to take your own photos and it was an extra £6.50 for 7x5 photo!! Santa didn’t even ask what the children wanted for Christmas! Then a very short trip on a train back to the car park. My 4 year old said on the way home- ‘when are we meeting father christmas?’ Go to Quarry Bank instead- cheaper and more professional. Feels like a complete rip off

Disappointing dessert club experience. Felt overpriced for what it was, and all of the desserts were extremely underwhelming.

We bought ice creams and drinks from the café whilst at the Hayloft for pumpkin picking and whilst the ice creams were nice, they were overpriced for the amount served. My daughter's ice cream was tiny, literally one scoop but a small one at that, with sprinkles, sauce & a flake it came to a massive £4.60 😩 It's the same ice cream which is served in the ice cream parlour in Calderstones park; whilst their prices are similar (although I don't think they charge for sprinkles) you get a decent amount of ice cream in a one scoop cone. If we go back to the Hayloft I'll definitely be avoiding the ice cream next time!

As a family we visit for lunch quite regularly. Food is average but ok. Staff always a bit eager to clear tables, please wait until everyone has finished eating before collecting plates. On two occasions now my elderly mother has just handed over her unfinished meal because she has had a waitress leaning across her trying to get an empty cup etc.

Nice venue, friendly staff but food and coffee was average at best. We ordered and paid at the point of ordering and within about 2 minutes the food was being served at our table, the fastest service I've ever experienced, but not in a good way. Clearly the food is sat on hot plates in the kitchen and it's obvious that's it's not made to order when it arrives that quickly. The food was ok, nothing special, but nice enough. The coffee was poor, for the prices and the surroundings I'd expect freshly brewed coffee. It's a nice setting for a catch up with friends but there's nicer food available in Warrington and definitely nicer coffee! Vandal in Palmyra square has excellent food and coffee if your looking for good quality and a nice setting.

Afternoon Tea- Wonky cake stand, dull as dishwater sandwiches and at £22 per head,we may as well have been served by staff in masks and striped tops. Despite being told about a tweenager attending, the child’s version (£11) arrived. Four triangles of low-grade white bread, roughly sliced rubbber cheese plonked on a plate with two mini-doughnuts a carton of apple juice and a tiny paper dish for ice- cream afterwards. Needless to say, it went down like a lead balloon and they are not a fussy eater. After speaking to Supervisor, three complimentary lattes arrived and a pizza sub( glad we never paid £4:50 for it) All in all, underwhelming disappointment. Overpriced, poor presentation and certain senior staff didn’t appear to appreciate the displeasure at their attempt at Afternoon Tea. Will be returning to Bents, well worth the extra £2:95 for real adult portions.

We recently celebrated our wedding at The Hayloft and couldn't recommend it more highly! The venue itself has a great rustic but modern vibe, and your booking includes access to all of the outdoor gardens and barn, as well as the main building. We had some incredible photos shot in and around the site. The food and service were both excellent, and we couldn't have asked for anything more. Lesley and the rest of her team were incredible in assisting us in arranging whatever we wanted and ensuring that everything ran smoothly. Nothing was too much. Thank you very much!!

Held my Daughter's baby shower here and could not fault at all. Staff, location, food, attention to detail, friendliness all 100%. Highly recommend

Great potential but not there yet. We were up in the loft area. Like the main floor it was extremely noisy and you can only hear the people immediately next to you. The 'chairs' up there are very narrow and are the size of junior school chairs. They felt more like a stool because of how they made you sit. They were very uncomfortable. The cakes were nice but the bread on some of the sandwiches was hard and stale. The toilets were nicely decorated but they were not very clean. When I went on the way out 2.5 hours later they were in the same state as when I arrived. They weren't disgusting but it did put me off wanting to use them. The animals outside and the railway are fantastic for young children. The staff were lovely but overall we were left disappointed.

Visited here on a number of occasions simply to ride on their little railway. The railway is expanding and soon will become a good long brilliant ride. Very friendly - perfect for children (and adults) of all ages. The railway is called the "Whitfield Light Railway"

A lovely rural setting with animals and activities for children. All of this comes at a price though - over £16 for 2 hot drinks and 2 very stale small scones with packet jam and cream - its very poor value. The noise inside the place is horrendous as it does not have much in the way of soft furnishings to absorb the high levels of decibels, even the chairs are metal. One can feel that they've suddenly gone deaf when they walk out of the place, it really is that bad......and i have poor hearing! But overall not a great experience and perhaps with improvement by management and some expert advice on sonic design consideration, then it could be much improved. Oh and of course the prices, the prices!

Beautiful place, perfectly clean, the staff are so friendly and accommodating. Very welcoming and made our visit really lovely. We had afternoon tea, the best we ever had, delicious and filling, not a bad brew either. So it's safe to say we will be back.

We're so happy that we picked the Hayloft for our wedding. Such a beautifully rustic venue which had everything we needed to make our day special. Lesley and Ann and the rest of the team were simply amazing. They remembered every detail that we had discussed, and made the day run so smoothly. They were calm, extremely efficient and smiled throughout. It happened to be my mum's birthday that day too, and as soon as Lesley realised (during the speeches), she disappeared and came back with a candle in a piece of cake. Attention to detail - perfect! The meals for 70 people were served so that everybody was eating almost at the same time, the food was hot and delicious. Nothing was too much trouble. It was the BEST of days. Thank you Lesley and everyone at the Hayloft! xxx

We booked the Hayloft for my sisters baby shower on a Saturday and had a wonderfully afternoon. The location, atmosphere, staff and food were faultless. I would definitely recommend and use again.

Recently went for lunch, excellent from start to finish - great customer service, lovely food. Will definitely be visiting again

We went to the hayloft for Mother’s Day. The staff were amazing, really friendly and couldn’t do enough for you however I was disappointed with the afternoon tea, as a family it cost us £243 and all we had was 4 fingers butties each, the selection of cakes was good but we would have preferred more sandwiches with a better selection of filling. It was very expensive for what we got I would go back again as it’s a lovely venue with really nice staff and there normal day to day menu and breakfasts are lovely, but I wouldn’t go for afternoon tea again it was quite disappointing

We held our Sons Christening & 1st Birthday Party at the Hayloft in the Cafe downstairs. The staff we amazing, helpful both before our event & during. They took our decorations and set the venue so it looked magical matching our space theme. Our food...

I held my baby shower upstairs at The Hayloft and I can’t fault the experience. It was amazing and I highly recommend this venue. Lesley the events manager has been brilliant while I’ve planned the day and all of the staff working were brilliant. We...

Stale scones, sickly waffle with poor quality ice cream. Tasteless Earl Grey tea served in metal teapots. We were there about an hour before they closed. Staff started moving, scraping and stacking the metal chairs all around us. It was impossible to talk to each...

I’ve been here a few times over the years and unfortunately, it seems to have gone downhill of late. It was always a little pricey, but the food quality and cooking were generally decent. Having visited recently, I won’t be rushing back. We visited for...

We stopped in here for lunch with our 2 year old. We were told to find a table and put red flag up when we were ready to order. We did this, and after 25 minutes of waiting, we ended up leaving as we couldn't...

We today will kids for pumpkin picking. Nothing wow just pick pumpkin and go. Kids wanted ice cream so went in the restaurant and four member of staff was standing behind the ice cream fridge chatting. Went to ask how to order politely and some...

Afternoon out to The Hayloft with family and had a brilliant time. It was understandably busy for the time of year with all the pumpkin picking, but the atmosphere was great. No children with us only adults and elderly parents, and all enjoyed a lovely...

Very nice setting but very very over priced. Afternoon tea as stated on the website includes wraps and sandwiches , we did not have wraps. 4 tiny finger sandwiches , 1 scone and 4 bite size cakes, tea and coffee felt very little for just...

We like to visit soon after opening to enjoy a cooked breakfast. Invariably find the staff pleasant and helpful and the food is good quality and served and cooked to high standard. My only reservation is this is a popular place and attracts children and...

Booked for afternoon tea expecting a good spread for £19 each. It was extremely poor and will not be going back. Staff were nice and polite .

We spent the afternoon here , had lunch and coffee. Food and drinks good. Granddaughter put thumbs up for the mint choc chip ice cream. We loved feeding the animals, we bought food from the counter. The barn with the free toy trackers toddlers can...

We had an amazing afternoon at the Hayloft celebrating a baby shower. Staff were extremely helpful especially Ann & Lesley who took great care of all our needs. The food was fresh and very tasty. Great customer experience all round. Thank you !!

Had lunch here today with friends and children aged between 5 and 10. The children enjoyed feeding the farm animals and playing on the play frame and on the ride on tractors in the barn. The adults had jacket potatoes with various fillings and the...

Pleasant visit today. Good choice on the menu, plenty of room, got a table inside straight away. Staff very friendly, and loved the steam train. However disappointed there was not skimmed milk available for the drinks.

WOW! The Hayloft is a truly magical venue and we couldn't have wished for a better place to have our special day. The rustic look and feel is what we were after and we got it in abundance! Lesley and the team were incredible in...

Visited for lunch ,fantastic food and attentive service, live animals you can purchase food for to feed them, eat in or outdoor.great value for money, large car park (free)

As stated in the title, me and my family visit here frequently for a catch up and a bite to eat. The food is delicious, both breakfast and lunch, and the menu covers everyone’s preferences. We also like the many activities that the Hayloft has...

We went for my 30th birthday breakfast. We were sat down and told to put the flag up for attention ... 20 minutes later and nobody has come. We go to get somebody, who says they will come over, but then proceeds to wipe tables...

One of the best breakfasts around! Great staff too! Highly recommend and worth a visit. Great little farm on site!

Lovely place, great food, very friendly, perfect for meeting with friends and family or even holding a celebration, they cater for all.

Nice soroundings-open Countryside. Good for Coffee and Cake. Menu is quite limited, although they do a small amount of Vegan food . The selection for the Menus need to expand a little, for a wider spectrum for peoples tastes. I couldn't see any hot food...

Ate a delicious farmer's breakfast at the Hayloft. Great surroundings and service from staff. The animals and play facilities for the little ones is a great bonus and makes this place well worth the trip out. I'll definitely be back.

Fantastic Santa visit as always. They elves were brilliant, helping my daughter to write her letter and make reindeer food. The tractor ride was great and really safe and we all got to make wishes at the wishing well. Santa himself was excellent, he asked...

As is every year this one was no exception. Father christmas was definitely the real one 🎅. The staff were so professional and accommodating, nothing was too much trouble. Well done Hayloft 👏

Took our two year old on the Santa experience… for the £30 we paid we were left a little disappointed as it just felt a bit dragged out? We were left in a ‘wishing well’ room for about 15/20 minutes so we could wait for...

Absolutely fantastic day. The elves and Santa were all very energetic and it was an absolute delight to interact with them! Thank you for this lovely experience!

Elves were great. Santa was very nice. What do kids really want when they see Santa? A present. For the cost of this you really should get a good present. The presents must cost them around £2 and that's me being generous. My 7 year...

Took our two children(4&1) to see Santa! Our 4 year old hasn’t stopped talking about it, two elves in particular were amazing, I think she loved them more than Santa! One was called Shiver and I’m not sure of the other name but they were...

If you like your Santa experience to be akin to Brian Potter’s Family Fun Day at the Phoenix Club, then this certainly is for you. Disorganised, unprofessional and thoroughly disappointing.

Where to start…I am completely lost for words for how bad this was🤷‍♀️ It’s really hard to find where to go once you arrive at the hayloft as it’s not clear at all and there’s no signage. Then when you sign in you are faced...

I went to Santa experience with my son and he had a wonderful time.He said he wanted to come again tomorrow😂

Attended an afternoon tea at The Hayloft today for a friend's special birthday. The staff were extremely helpful from booking to the end of our visit, nothing was too much trouble. The afternoon tea was delicious with a lovely variety of sandwiches and cakes this...

Recently celebrated a wonderful November Wedding at The Hayloft and it could not have been more perfect. Lesley, the Wedding Coordinator worked extremely hard putting all the details into place . Everything appeared to happen seamlessly. She advised what could and wouldn't work and it...

We attended for the first time after been recommended by a friend. We were not disappointed. Parking was well organised. We went straight to pumpkin picking and still lots available of all different sizes. Kids loved hunting for their perfect one. Staff friendly and helpful....

Had a lovely trip out to the hayloft, lots of pumpkins to choose from and lots of other activities to do onsite. Very smart Cafe and coffee shop to have a sit down and relax. All the Staff and the organisation of the site was...

As a family we decided that we would go for lunch 16.10.21. My mum had come down to see us and our daughter was looking forward to showing her the animals. Due to the pumpkin picking event it was far busy then the staff could...

Food and drinks fine, but I'm afraid that the sour-faced, dismissive, totally unhelpful attitude from three of the female staff - and one in particular - let the side down. Didn't want to complain in polite company with friends on a lovely day out, but...

The fist time I’m going pumpkin picking with my friends, I was really looking forward to it and the cafe looked rustic and lovely. Unfortunately, the cafe staff really let me down, they came across very rude and when we needed help they came across...

What an amazing place . We booked this venue for my friend’s baby shower . The staff cornered off a huge space for us with lots of room for decorations and presents . The food was outstanding and the staff were so accommodating. A great...

First off, this was around our 6th or 7th visit. Never faulted it before, but today was a shambles. We ordered cake and a sundae. The sundae was forgotten about and by the time it came out, my cake was stale. I asked a member...

What a wonderful afternoon! We organised a baby shower for a friend for 16 people and The Hayloft was so accommodating and very friendly. The staff went above and beyond and the food was delicious and plentiful. Highly recommend it and will be going a...

Excellent sized car park. The ice cream was fantastic. Lots of flavours to choose from & you can choose from a wafer cone, waffle cone or a tub. Extras can also be added, sprinkles, flake etc…. We stumbled on this place by accident but it’s...

We had a lovely afternoon celebrating my daughter's A Levels. We shared an afternoon tea - the sandwiches were lovely and the scones were gorgeous as were the brownies. Excellent service, really friendly and I loved the bone China plates and teas cups. We will...

Enjoyed the light railway on site, cheap and lots of effort out it by the owner Lovely selection of ice cream The maze was okay, but lots of people going in without paying A nice selection of farm animals for the little ones to see

Visited during week with friends. It was a very warm day so we chose to sit inside. The amount of flies was unbelievable and they have no kind of repellant at all. Our food and drinks constantly had flies landing on them. Think they could...

An afternoon tea for a friend's baby shower was a lovely afternoon spent in lovely surroundings. The tea was top quality and we were looked after really well by two lovely ladies. Totally recommended.

The food is outstanding, the staff are amazing, each and everyone of them, they have so much to offer for little ones. I have not been here before, but will definitely will be back. Would definitely recommend. 👍

Fab trip out on a,budget! Cant comment on food as we were out for tea so didnt eat but did have drinks and food looked amazing so will return another day and have lunch.They have small play area for kids,animals,mini train,and you can buy feed...

Came here with my mum on the first day of reopening. The service was great, we ordered jacket potatoes which were piping hot. The only way that this could have been improved was if there was a small side salad included with your meal. Will...

First trip out of lockdown very organised lots of health and safety precautions being followed lovely Paninni friendly service

Arrived for breakfast this morning, 4 adults 2 children, we were seated fairly quickly. That is about as good as our visit got. The Waitress was miserable, grumpy and didn’t really seem very happy in general £6 for a breakfast consisting of one sausage, one...

Visited today for a visit, socially distanced, with Santa. My kids are older, and it’ll probably be the last year we get to do this kind of experience with them. It was magical for them, and we had a great time. My 9 year old...

Firstly this is the second time I've put this review up. The proprietors at Hayloft made a false claim to tripadvisor that my review was for the 'wrong' place and needed to be taken down as apparently I was referring to another business of the...

We went today and I felt this was a really great experience for my young son. Given the covid restrictions I think the hayloft have done a really good job at trying to make it work. My son really enjoyed the tractor ride and seeing...

Visited today with my husband and little boy for the santa experiance and after reading some of the other reviews we felt a bit anxious, however there was no need to be. Upon arrival we were greeted straight away and completed track and trace and...

We had a lovely little Santa day out for children. Especially with Lots of venues being cancelled this year, it was refreshing to be able to take our little boy to see father christmas so close by! The staff were excellent and so welcoming and...

Took my daughter to see Father Christmas and sadly I found it all very average which isn’t great when you spend just over £30. We had a drink in the cafe first and after a good 10-15 minute wait we received our drinks that were...

Visited here for the pumpkin picking. Car parking well organised even though there was a slight delay due to being busy. Wheel barrows available. Very muddy but added to the experience. Our Daughter and dog loved it!! Take away service at the cafe - again...

Met a friend for a quick catch up which turned into s leisurely lunch then an ice cream, which was too die for ! Great service full covid attention keep up the excellent work

I had heard that this was a nice place so I thought I would bring my children today as a treat. I have 2 boys 10 and 12, one of them is autistic so I thought this would be a nice environment for him. We...

This was our first vist the lady on the door was very nice and pleasant she showed us to our table explained how you ordered Then I older lady bit grumpy took our order two hot drinks and toastie and told us there would be a little wait because they were changing breakfast menu over to lunch 20mins it took to arrive for a cheese and ham toastie the restaurant wasn’t even busy we was sat next to the window so having a good look around the place it’s filthy dead bugs and flies on the window sill food and spillages on the walls dirty chairs and tables the tables are made from wood not treated so all food stains on them you think the place would have had a good clean and make over in lock down and when they closed with a case of Covid when the food came it was nothing special for the price and my hot chocolate was Luke warm don’t think I will be returning

Visited today after pumpkin picking - queued to get in (no issue) but the woman on the gate said oh have you been pumpkin picking, oh you’ve not been on the train yes you have to pay for that don’t you sarcastically. Once inside we ordered and were told as brekkie just changed over to lunch we had to order drinks only then raise the flag to order again in ten mins when the chef had caught up - erm how about you come back in ten mins to take our food order?! We reluctantly ordered two cokes for the time being and after 20 mins we got up and requested a refund in the end (we’d had our flag up as requested by them but it was just ignored). Also perhaps even more concerning was they allowed a group bigger than 6 to sit together (they’d shown them to two tables next to each other but then did nothing when they migrated back to one table).

This was my first visit to The Hayloft and a Birthday treat for my friend. We had afternoon tea for 2 fussy eaters and they couldn’t have been more accommodating bringing extra sandwich’s, plenty of good cakes too ! Staff were attentive and friendly.We felt very safe with the COVID system that was in place.We sat inside and my only very minor negative is that the building style makes any noise seem really loud.

We have visited the hayloft today for a birthday treat for my little sister who has downs syndrome. Upon arrival we were shown to our table after scanning the NHS app and when we realised my sister was unable to sit properly on the chairs a lovely young man swiftly went upstairs and got her a comfortable chair to sit in. The lady who served us Ann couldnt do enough for us she was absolutely fantastic!! The afternoon tea was absolutely beautiful plenty of sandwiches and a selection of cakes and scones. At all points we felt safe and secure and they had excellent procedures in place for covid. We really enjoyed our time here and Ann and the young man (I'm sorry I didnt get your name) made us feel very welcome and more importantly made my sister feel so special on her birthday! We will definitely be back, thank you so much to everyone at the hayloft the staff and customer service was amazing especially in these difficult times.

Myself and partner are weekly regulars here. We walked down for a sunny Sunday afternoon ice cream with the dog and understandably it was busy, every table was either taken or had rubbish on. We carefully sat on a table that had rubbish on, being mindful not to touch anything and patiently waited for it to be cleared. We were greeted by Sian, the manager, with a sarcastic remark of ‘are you not worried this has COVID on’ to which I replied ‘yes, exactly why we haven’t touched anything’. We were then told we need to go inside to track and trace, whilst my partner was trying to scan the code for the track and trace app. Not entirely sure why I would to risk myself going indoors when we can scan on the app.All in all, terrible and embarrassing experience from the manager and poor organisation and set up...quite worrying actually in the current climate. There needs to be someone on the entrance gate, rather than trying to figure it out for yourself and to then have a standoff confrontation due to poor guidance. Safe to say, we didn’t feel comfortable to stay due to the rude welcoming from Sian and attempt to embarrass us.

So, heard good things, thought I’d invite an associate and try it out.Nice venue. Friendly staff.Ordered the English breakfast at £5 odd and a standard Lavazza coffee at £2.80.Waitress came to our table after 15 mins “have you ordered” such and such?Said yes.Food came Luke warmOne sausage, one bacon, one egg, one so-called hash brown ( some pale microwaved potato ) a small pot with 35 baked beans it and a tomato. Oh and 2 half slices of white toast with clarified melted butter.Coffee was gone in 6 sips.Plate pre warming and larger portions with unlimited tea coffee and toast would be good.I’ll stick to local Greene King pub for buffet breakfast.Overpriced imho.