Holiday Inn Haydock M6, Jct.23 in St. Helens

Just had delicious breakfast , clean restaurant, food well presented.staff all very pleasant especially Martin the head chef . Often stay here whilst visiting family in the area . Jake ( office manager) always very helpful and pleasant We will be back!

We stayed end of October, I had broken my knee earlier in the day and after a long stint in Liverpool a&e we decided to stop over rather than make the journey home - the staff were amazing arranging a room swap so I was close to the lift so i didnt have to walk so far and brining our bags up and down from the room - they really were brilliant, room was as expected clean and comfortable, location was easy to find just off the M6 but the staff were the stand out factor for us would recommend to anyone for this aspect alone 5* service - thank you to all onshift you were brilliant 👏

Good rooms, great shower, good breakfast included.

The staff were very friendly and warm welcome on arrival the room was clean and had all the things you come to expect ie coffee machine Breakfast was good with a good selection of hot and cold things to eat

Amazing staff , lady at the desk is lovely and super helpful . Its far from the city thats the only thing i didnt like.

Useful for a stopover on a long journey. Staff were nice. Room was fine - nice shower although bathroom door was hard to shut. Kids sofa bed was very uncomfortable. Breakfast was fine but the coffee was terrible.

I have stayed at this hotel several times over the last 10 years and the staff have always been very friendly and welcoming. This is a perfect place to break a long North-South journey. Facilities are great, with a pool and gym and property is well-maintained. Occasionally busy and noisy in the bar or function suite, but rarely in the bedrooms. Good gym and pool, with sauna & steam room. Good breakfast, but last time, they had 2 new coffee machines that made disappointing coffee.

2 nights at the holiday Inn Haydock, a nice break, great food, excellent service, the pool could have been bigger but the jacuzzi made up for it.

I recently had an unforgettable stay at this hotel, made exceptional by the outstanding team in the bar and restaurant, and even a special visit from a Mickey Mouse mascot! From the moment we arrived, Abi and the team took incredible care of us, ensuring every detail of our stay was smooth and enjoyable. Another lovely lady in the restaurant also deserves a huge shout-out. Her warm, welcoming demeanor and attention to detail made every meal a delight. To top it all off, the surprise appearance of a Mickey Mouse mascot added a fun, playful touch to our time here, especially for the kids! Mickey mingled with guests, took photos, and brought an extra level of joy to our experience. A huge thanks to Abi, her colleague, and Mickey for making our stay so special!

Rooms are good but smart TVs are not available, it would be better if smart TVs are available as it is 3 star hotel

Myself, hubby and two teenage boys holidayed in Scotland during July and stayed in 9 accommodations, this was a pitstop en route home, along the motorway, to break up our long drive. We rated it as number 5 on our list. It was the best located hotel for a break during our long drive, we stopped off at Tebay Services too which I highly recommend for a loo break, it has a lovely farm shop. Check in at the hotel was easy and there was ample parking. We were told that we’d been charged again despite that I’d already paid in full beforehand so were issued a refund for the duplicate charge. I thought being a holiday Inn the room might be a bit more spacious, it wasn’t but had nicer tea/coffee making facilities than the cheaper hotels and a swimming pool which we made use of. Breakfast was really nice and lots of choice, gave us a mighty fine start for the final leg of our journey home.

Very friendly and helpful staff, Food rather better than we had expected. All in all, well recommended.

Nice and helpful staff. Decent rooms, good large parking lot. The food in the hotel's restaurant is good. Typical English breakfast, a bit unusual but good with a lot of choice.

I only went for a five yearly HGV medical and was in and out in under ten minutes. And £58 lighter in my wallet! Yes that's right, 58 quid for the doctor to do your blood pressure and a quick eye test, fill in the forms and add a signature. All in the doc's back pocket, no questions asked, thank you very much! Look at my other reviews to see where I've been!

their was dog poo on all of my bedding and a dead mouse in the corner of my shower

I have to stay given this was a business trip and therefore not a location I would have chosen otherwise and we were not expecting much this hotel was a gem. Very clean and very friendly service and amenities I would recommend this as a place to stay for business or pleasure.

Rooms and service are fine, but corridors could do with some tlc. No issues though.

Still hotel, good food and beer

Very very good great staff will be going again .

I stayed with three children, we had a brilliant time, our room was clean and quiet, the children loved having a sofa bed. We used rthe pool on Friday night and Saturday morning they didn't want to leave, dinner and breakfast were excellent, we all had a thoroughly enjoyable time 10/10 for this hotel. Dylan on Reception was very professional and very helpful he is an asset to your team. As was the gentleman who served us dinner, he was an older gentleman with a slight hearing problem, he made the children laugh and was very attentive to our hectic table. 10/10 for both these men.

Staff all excellent and very helpful room good but bed truly awful had a premium room lots of stuff which were advertised as been parts of what a premium room were missing BUT I can't stress more the staff are great

Rooms clean and warm, but looking a little tired and dated.

This is a good hotel to start with but the friendliness and attentiveness of the staff make it truly exceptional.

We arrived late expecting just a normal holiday inn, but it was the best one we’ve ever stayed in! All the staff are so friendly and a great breakfast buffet. It’s clearly a very well run hotel, credit to the management team here

Honestly this place deserves far more than it's 3 stars. The staff are the warmest friendliest professional team I have come across in a long long time .. The food is honestly best quality products followed up with the skills of the most amazing talented chefs. The hotel is the cleanest ever . You would be hard pushed to find a hospital this clean..

Nice Hotel and very greenery outside. Breakfast was good. We enjoyed the stay

Great staff, lovely breakfast. Fantastic location for the races. Will definitely stay here again. Only negative is the drinks are a bit pricey

I stayed on the 20th of May front of desk staff Abigial so professional and pleasant always has a welcome and a smile on her face. Breakfast and bar staff Abbie and Annie also very good at their jobs pleasant and professional i give this hotel 5 out of 5

I suppose if you accept that you get what you pay for then this place is perfectly adequate. We wanted to stay in Liverpool but with a Premier League match on hotels were £400-500 per night so we took the cheaper option. Basic , comfortable beds and friendly staff but lacking in any real quality.

Very outdated rooms very basic for the price and the walls are that thin you hear everything

First of all be careful! Got £100 fine for the car park and we put our registration number in at the Reception! Currently appealing it. Stayed here Easter weekend with my husband and 2 children, first of all there was a dog barking loudly in the room next to us, we complained and he said he’d have a listen, said he couldn’t hear anything which you clearly could, we walked out to our car and could hear and see the dog barking at the window. He did end up moving us to another room which we asked for a quiet room but put us right next to the lifts and stairs so was still noisy but at least no dogs barking. The room had a bad smell but was ok we had a comfortable night sleep. Just woken up early with kids and people passing for the lifts. The restaurant was poor we was going to eat there but hardly anything on the menu it was a set menu for some reason. The restaurant was empty (no wonder) said kids ate for free when staying but no pizza on the kids menu only for adults so we didn’t bother and went out for dinner. Tables at breakfast were dirty and staff not particularly friendly. Dogs in the bar on the night. A little bit tucked away but easy access to St Helens which we needed.

Avoid, won’t be staying again. Food hygiene standards poor. Had the salmon which was served with furry mouldy vine tomatoes. Food was so hot burnt roof of my mouth. Booked 3 nights, found out about train strike so had to depart a day early but they wouldn’t allow me to cancel the third night. Complete lack of flexibility and understanding for extenuating circumstances. Stay at the Mercure over the road instead I always will now.

Highly recommended, clean, comfortable and outstanding staff- so pleasant, friendly and d helpful, especially Jaqueline! Thank you ☺️

Nice clean room with all required amenities. Also had dinner which was good, gammon, egg and chips. But eggs were overdone not runny as described.

Stayed at the hotel last night and it was absolutely superb. The staff were extremely welcoming at every interaction and the room was clean and comfortable. I stayed a few miles away on a previous visit to the area at another big name hotel and the difference was night and day. The breakfast was great and despite arriving at very nearly restaurant closing time the staff made it very clear it would be a pleasure to serve us. I don't normally bother with reviews but felt that this time it was very deserved to commend the staff and vlearly how hard they worked.

Convenient location for the M6. Very friendly staff on check-in, clean rooms

I always choose this Holiday Inn when working in the area, great staff, so friendly and accommodating, good people, they're a lovely bunch. It's clean, breakfast is always great, and the gym is compact, however, everything you require and varied equipment available, good size pool, you can swim in, sauna, steam, sports massage if you can get booked in. It's the best Holiday Inn I have stayed in. You must drive everywhere really, not necessary, however, most places are a twenty minute walk

Check in was fine. Dinner was absolutely terrible. We sat at the table for about 15 min before anyone came to ask for order... was not even given water. The staff did not appear to be busy, they were all by the counter. They were totally not attentive and/or interested in serving us. The drinks and a couple of starters came relatively quickly. But we waited over 20 min for the main. I had pasta, for which I asked for additional king prawn (options for £5). Pasta was totally overcooked, and I got literally 5 small prawns on the pasta (so £1 each!!! See picture!). My colleague had a burger, and that sounded very tasteless. The whole experience was absolutely awful! Very much overpriced and just simply bad food.

Absolutely terrible. We sat at the table for about 15 min before anyone came to ask for order... was not even given water. The staff did not appear to be busy, they were all by the counter. They were totally not attentive and/or interested in serving us. The drinks and a couple of starters came relatively quickly. But we waited over 20 min for the main. I had pasta, for which I asked for additional king prawn (options for £5). Pasta was totally overcooked, and I got literally 5 small prawns on the pasta (so £1 each!!! See picture!). My colleague had a burger, and that sounded very tasteless. The whole experience was absolutely awful! Very much overpriced and just simply bad food.

The rooms are hotter than the sun but everything else was good but sleeping in a room so hot is hard

Use gym membership. Decent size with pool sauna steam room and jacuzzi

Ideally situated for my business needs , room was clean and tidy, i had a few issues with dinner but these were dealt with well by Kim the F&B manager, Mandy who works in the restraunt was a credit to the team

What a great start. Great and easy location, very clean and comfortable rooms, but the staff are incredible. So friendly and nothing is a chore. Special mention to Abegail and Pheonix who went so far out of their way to help this tired family of 7 after a 7+ hour drive. I have to add that breakfasts with Jaqueline is a fantastic start to the day, nothing is too much trouble. Also of note I'd the history of this site. UKs famous Insane Asylum and the famous Dr Mott. If you look carefully this clock face remains in the grounds from 1795! All in all a very nice hotel, with fantastic staff. Definitely my go-to hotel for my future returns.

New year's eve dinner great night out food was fantastic. Bacon baps were a nice touch served at 1am also breakfast was very good 👍

A one night stop for us, and it was OK, the reception and breakfast staff were excellent. Evening food was average, but breakfast was excellent.

Check in was fine. Dinner was awful - waited 30 minutes for a pint of coke and had to go and ask for it. Then at 40 minutes had to go ask where my starter was (a bowl of soup). It came lukewarm, tasted foul and the bread was stale. I then waited another fifteen minutes for an omellette - ordered 55 minutes earlier - and got fed up. When I went to cancel the omellette I was told it was too late. I said it wasn't good enough and the young lady went for a manager who never appeared. Eventually after being left for ten minutes hovering round the till in front of the other guests she eventually took the omelette off the bill. Room was ok - until the wind started - then it came whistling like a 12 year old playing a recorder through the vents. Clearly not a new issue as there's polyfilla or some such round them where they've tried to seal them off. Called reception and asked if they had any ear plugs, no joy. Any other rooms? No joy. Rubbish night's sleep. Gym - decent Breakfast - excellent Checkout - explained the above two issues and they were really good about it.

Lovley place ,friendly staff food lovley

Great location, large comfy room, great leisure facilities, excellent breakfast.

Few issues with food service long waits but friendly staff comfy rooms

Lovely hotel friendly staff Fantastic breakfast back next weekend ❤️

Lovely stay and great that out cockapoo could join us.

Nice gym, sauna and steam room.

At the hotel for an appointment. Sat in reception for an hour. The staff were so friendly, helpful and went out of their way to ensure we had a pleasant experience, nothing too much trouble. Thank you 🤩

Great place to stay and eat great staff and really nice atmosphere

Standard holiday Inn room. Clean and comfortable. The best thing about this hotel is the staff! Friendly, warm welcome. Praise to the 2 ladies serving breakfast this morning. Fantastic service, nothing was too much trouble very attentive. Best service iv had in a hotel in a long time!

A five minute walk from Haydock racecourse, this is an ideal and competitively-priced spot for race-goers. It’s situated close to the junction of the M6 and the East Lancs Road, which makes of a handy overnight spot if you’re on a long-distance drive. The rooms are clean and comfortable and the staff are friendly and helpful. The restaurant is nothing special but offers acceptable hotel fare and you can also order sandwiches, pizza and other snacks at the bar. Breakfast was a bit chaotic. It’s a buffet of full English, plus cereals, cold meats, fruit and pastries. Coffee comes out of self service machines but tea is served by staff. On our two visits we had to find somebody to provide a pot for us. Rooms come with a desk, settee, iron and board, bath/shower room and TV. There’s gym, plenty of off road parking space and the free wifi works well. A good value place for a one or two night stop over.

Hotel was located just off the bypass which was a great help so late on at night. Hotel was busy but had plenty of parking spaces (but you need to remember and check your car in) Seemed really busy and was a little noisy at night. Kids running up and down the corridors but not really the hotels fault more parents. Had bar and small restaurant that was handy. £16 for a breakfast per person which was a little steep but plenty bars close by which we used and had a breakfast for 3 for under £20 and was class. All in all was just for 1 night and just under £100 for a night was OK.

Good location just of Junction 23, plenty of parking and easy access of the main road. The hotel has a single electric car charging point, one lead is damaged / not working whilst I visited. Room was clean and spacious, easy walk in shower and plenty of towels, Bed was comfortable, pillows not for me very firm but still comfortable. If you’re not used to road noise keep the windows shut, the motorway is close by and this does resonate. Bar and restaurant are easy and well laid out, food was swift and well presented, tasty and healthy options available.

Excellent stop over on a long run. Lovely friendly helpful staff, perfectly functional room's, excellent breakfast with lovely attentive staff. If you're missing breakfast, you're missing out. Many hotels like this are aging, but this is being functionally refurbished and the staff are lovely. Stayed many times, passing through on a long drive. The staff actually appear happy working there. So it's a nice vibe

We had a lovely stay here, staff were very friendly and helpful, we will return.

Hotel vieillot 2 chaines disponible personnel à l acceuil hautain . Restauration médiocre du réchauffé rien de frais .seul point positif le petit déjeuner bref du typique anglais

Booked an accessible room as I have a disability. The room was set on the ground floor short distance from the bar,restaurant, and breakfast room Facilities in the room were excellent, especially the wet room . Beds are comfortable and room clean and well furnished Bar restaurant and reception staff were friendly and very helpful Definitely use Holiday Inn again

Staff are all very pleasant and welcoming. Arrived late and checked into the room which was made up for two adults and two kids. Little things though like the bedsheet was fitted too low, there were two cups for four people, aircon didnt work properly, stained carpets and the bathroom fittings were all loose. These could all be fixed with some TLC and basic housekeeping and would be good to see this being done as it's a great location for a hotel, just off the M6. My biggest disappointment was the breakfast. A cramped and wet table for four of us in the middle of the restaurant. Then there was no cutlery, then no bread at the toaster ... but even once that arrived i then discovered there were no eggs left in the tray, then there were no cups available for a coffee, then there were no pastries ,,,,. I have no idea what some of the staff were doing whilst other staff ran about trying to keep on top of things but it really spoiled the breakfast as by the time you put something on your plate you had to wait 5 mins for the next item. I've stayed at the hotel before and it wasnt this bad but I'm really disappointed with the attention to detail again and is easily addressed.

Stayed for 1 night, room was good.

Stary i brudny hotel , trochę za drogi jak na te warunki.

Hotel nice but if you eat in the restaurant then be prepared for a long wait. Got food order wrong, waited over 30 mins for 1 ice cream sundae. This was at 8.30pm and the restaurant was practically empty. Poor service although friendly enough.

Good hotel - especially for business travel. Wish they could contract with a different ev network as arriving late and only having 3 hours on the charger without a penalty makes things complicated... Either make it super fast or use someone else. Hotel wise was perfectly pleasant. Food was good.

Good location, rooms need updating, food menu limited, but overall enjoyed my stay.

All very tired. Had a few issues with room. Staff were good and tried to resolve but they can't work miracles. It's in need of a refurb.

The staff make this hotel a great place to stay. Yesterday I had a personal issue that I needed help with and the way they worked as a team and looked after me was incredible. The service I get every time is not only friendly, but they really do care. The same goes for the leisure facilities - lovely people and great classes. The reception/lounge is really warm, modern and welcoming and even has a little play station with fun activities for children - mine loved it. A huge thank you from me!

Mixed experience. Frustrating with a very mediocre TV reception. First room no signal whatsoever although the hotel were quick to change, however, the signal remained intermittent in the 2nd room. On a plus point, the staff were superb and Jade provided excellent service in the bar. Breakfast was very good with helpful staff.

Lovely staff , very friendly and helpful Clean hotel Good disability access and disabled facilities Nice breakfast good parking

We stayed in room 126 and arrived late Friday. We ate in the hotel and went back to the room. We got up for breakfast, had a swim and returned to check out. We left and as we were fifteen minutes away, my husband realised that he’d left his very nice Raybans in the room. We had no luggage and never left the room so we know a hundred percent they were left. Apparently they were not in the room!!!! The hotel claimed they didn’t know the cleaning staff as they didn’t employ them? After several calls to the hotel and customer service, nothing has been done. I am an ihg member-sorry was but won’t use the brand again. Disgusting.

It was a special birthday we had booked 7 rooms dinner bed and breakfast. Rooms were good, staff on reception excellent. Food diabolical. Our dinner booking of 6.30pm became 8.30pm eventually we all got our food at 9pm. Staff thin on the ground promising to resolve issues never did. Most of us left the rubbish they put in front of us. Totally ruined our birthday celebrations. Everything was cold and over cooked. Will not go back

Hotel itself was modern well presented and easy to find. The room was very clean and comfortable(thank you amber for the excellent job you done), bed was comfy aswell. It had everything I needed. Breakfast service was fabulous and Jacquline was so helpful and attentive.

Joined the You Fit gym and then had lunch in the hotel with family. Delicious food, very attentive and friendly staff, in particular Meghan Lyon who served us…very professional and helpful indeed. Would highly recommend.

The staff at this hotel are all amazing. They are all cheerful, helpful and professional. My husband stayed for one night used the pool, jacuzzi and steam and sauna rooms. We normally stay at more expensive hotels but never known staff as lovely and this team. Dinner was slow to come out of the kitchen but Jade dealt with us very well and was apologetic, the breakfast was excellent and lots of choice, if coming back to this area would definately consider a further stay. Excellent value for money.

They charged my credit card twice for the nights stay. But denied that it be charge twice. Having to go though my credit card as to try to get the money back.

Visited as part of a coach trip. Hotel was fine for what we paid. The staff were really accommodating but they were clearly short staffed, this resulted in the finishing touches being missed and attention to detail.

Excellent friendly service. Ordered coffee which was delicious and hot. Hotel was clean and tidy and staff very attentive

Had a very comfortable stay, food was lovely and staff were very friendly. Megan who served me multiple times on the bar and served me food during my stay was very chatty and very helpful letting me know of other places in the area to visit

Returned for 5 nights in February. New Hotel Manager working hard to improve customer services and deal with property operating issues. He was open to feedback throughout our stay and was very responsive. Food and Beverage team very willing but can get overwhelmed by volumes when large groups are staying. Reception duty managers quick to assist when needed. Swimming Pool busy at times, best to plan your relaxing swim or visit to the sauna. Overall 9 out of 10.

Been staying her for work for the past 4 years. Used to be very good but has gone significantly downhill. Staff seem very blunt and food is poor these days

Nice hotel. Had an issue with the room but quickly resolved. The lady on the desk was excellent. Quite busy though.

Still awaiting a refund and email confirmation of my correct price as agreed with the Deputy Manager on Friday. Called several times today and the option 4 for the reception rings out for minutes and then disconnects. I have been charged twice, and nobody seems to want to help!

Comfy, has an EV charge point, staff friendly and food was good.

Staff were all really nice but hotel is looking very 'tired'. Needs a good clean up, cupboard door in our room was hanging off, bed uncomfortable and rather small.

Not great staff unfriendly not wearing masks, residents not encouraged to wear masks during covid. Got wrong room expensive for an exec room.

Nice friendly service. The staff were polite and amiable.

My family trip was a bad trip because of this hotel. The four-person family room was not set up, so after waiting for about 30 minutes, the sofa was assembled and installed directly with a blanket brought by the employee. There was no bottle of water in the standard room. You have to bring water to the hotel. The swimming pool closed at 4 p.m. My family couldn't do anything in the evening. TV……..?????

The bed wasn’t prepared for us, there was no bed sheet and pillows and had to wait 20mins until they gave it to us. After that they didn’t even set it up for us and just gave the pillows etc. There wasn’t even any water prepared for us the tv was also broken. I’m very disappointed in how it’s all set up, i hope you improve on it.

Some friends went to a Christmas party here and I picked them up at midnight. A week later I got a £60 parking fine. The car park was poorly illuminated, it wasn't obvious at all that I was expected to pay for loitering for 20 minutes whilst some drunk women made their way to me. I didn't have this problem at Haydock Race Course two years before.

Great room it was clean, well presented, good temperature (329) the pool, sauna and steam room were a added bonus for a 2pm check in. Got to make use of those facilities, and a fantastic Christmas do put on by the hotel.. Breakfast was amazing cure the boozy night prior.. 😂

Possibly the worst hotel experience I've ever had. We were told to wait in the lounge because of issues checking in. Waited 30 minutes before able to check in. In the meantime other people were jumping the queue to check in before us, because the staff didn't have any way of knowing what order people were to check in. An absolute joke! Would have moved to another hotel if there was room at the inn, but everywhere else was full up. The corridors to the rooms were full of dirty bedding and laundry which had seemingly just been thrown on the floor for someone else to pick up. Food plates were littered about the floor as well. Clearly there is a major staffing issue here, because there aren't enough of them working to keep up with the needs of the hotel. I've only just got here and I have to say that this is truly a terrible experience. I wouldn't EVER stay here again. The only positive is that I won't have to be here all evening as going out to an event.

DO NOT PARK YOUR CAR IN THIS CAR PARK. The worst customer service I have ever come across. I stayed in this hotel and my car was broken into in the car park, I was told by the receptionist that this is a common occurrence and it is renowned for it. 2 weeks later and 5 calls I am still waiting for a manager to call me back for CCTV footage to hand over to the police. When I have called on 2 occasions I have been told the manager has just left and was “too busy” to look into the CCTV for me. Absolutely shocking. I travel with work an have stayed in IHG hotels very frequently, achieving Gold status, however this will be my last visit. I have not come across poorer customer service and an unsafer location than this.

Stayed last night as part of a coach company tour. Our room was not clean, crumbs on the carpet. The carpet was dirty, hairs in the shower, struggled to get in the room with a awkward door key. We had an evening meal the main course was disgusting raw uncooked veg. I complained more veg brought out sill uncooked. I complained to. the manager all he said I will tell the chef. Breakfast was much the same as the evening meal. All supposedly hot food was cold un palatable, the bread for toasting was wet in the bread bin. The dining room resembled a school dining room, the some guest coming down to breakfast in their pyjmas. The public rooms were very cold, this is winter so the need to heat the place up.

Very nice staff and good location for the racecourse but my room was very cold when i arrived i had to manually turn the radiator on behind the curtains and boost up the heating on the fan system, I would have expected a warm room … also when you pay £100/ night for room you expect a hairdryer , i asked in reception for one and they kindly brought me one. The telephone in my room to call reception was dead it didn’t work! Overall a good stay but having a cold room on a winters day was not very welcoming.

Very clean & staff really helpful and close to the village if you wanted to try somewhere different for food I would recommend Leos bar & grill.

Service as ever was brilliant... 4th floor room meant took a while for the hot water to reach but room was great, food excellent.... my favourite Haydock hotel

One of the best hotel, nice breakfast for £10 and Spa/swimming pool complimentary. All staff is well trained, friendly and kind. I will be staying again. Thank you guys.