Costa Coffee in St. Helens

We visited on Saturday 30th November at 4pm. There were 2 ladies behind the counter, both were rude and condescending towards me while taking the order and preparing it. There were dirty cups/trays on every table despite it being quite empty. One of the ladies behind the counter was swearing despite us having children with us. One of them also had a really inappropriate conversation with another customer about how she could earn more money working at lime street or online than she was doing working for Costa today. We won’t be returning any time soon!

I visited on Monday. The girls on shift at the time were great. Friendly and very helpful. I felt sorry for the girl who served my chocolate and salted caramel cake, who seemed mortified about making a mistake of putting my cake in a bag and not a plate but I said it was not a problem. We all make mistakes 😊

My order was not delivered at all! Despite being marked as delivered I never received it very bad delivery service!

Amazing staff, always helpful to everyone.

Very lively and friendly staff, didn't expect to have such a laugh just ordering a coffee

Staff were very friendly. Witnessed them being very kind to an elderly lady who needed help finding the bus station. A member of staff walked her there. Very good customer service.

Both girls serving today were miserable. No please or thank you. I understand at times the cafe is busy but having worked in customer services for over 40 years. A smile and a thank you goes a long way.

This is my second time been here and yes it’s always the same. The staffs are very smiley and friendly but only when if you don't have a different skin colour. They will even make it obvious for you so you don't come back. I ordered a wrong cake as the level was confusing requested to change it in the till didn’t even touch it, said sorry for misunderstanding the level, and they acted like i set their house on fire😆. While having my coffee i saw the staff arguing with another customer, guess what she had a different skin colour like mine. The atmosphere is the unfriendliest among my whole Costa coffee outlets experience in the UK. They should write it on board outside that they are gonna be horrible to any different coloured skin. Worst experience ever!

The tea wasn't very nice, everything else was OK.

It was has good as it always is

Drab,service apathetic overpriced not much left after that.

Costa in St Helens is a great little place to go to for a brew. Especially if you have the Costa App. It can get a bit busy and noisy with all the customers, so it’s not somewhere I can work from but it is nice and warm, which is a huge plus.

Lovely walk along crosby beach ⛱️

Staff are always friendly and helpful and go above and beyond you make my daughters visit enjoyable Kath, Jodie and the team are wonderful my daughter loves going there, and on school holidays always wants to go to meet uo with her school friends

Went last Sunday was told I couldn't be served as closing in 20 minutes (was 25). Not even offered take out. Costa app deleted, Costa customer lost.

This is a very well run costa it a great location in St Helens we took advantage of a few different offers which they were able to sort out nice drinks ,sandwiches and cakes well worth a visit

This is a very nice costa in a pleasant position in St helens nice coffee ,sandwiches and cakes also very pleasant staff

Clean.nice food and coffee served by cheerful, friendly staff. Spotless too

Ordered on uber eats and only received our drinks, no food. Not the first time this has happened but will be the last. My custom will go elsewhere.

this Costa in st helens Town Square is always warm and inviting. All staff friendly and caring. a lovely atmosphere and time spent

Nice clean coffee shop but on the expensive side.

Lovely flat white coffee and toasted pannatoni

Always a friendly atmosphere and friendly staff

Great little coffee shop in st helens.. surprised it was still going considering the vast empty shops nearby

Very calming place to relax with a drink and eating

Always friendly and helpful staff favourite place to go

For 10 years I have lived in St. Helens, I have never been discriminated against in such a way before. ​I am very disappointed with the behavior of the woman at the cashier in this cafe, as I just ordered a coffee and continued to talk to my friend and she was obviously racist and started behaving in a particularly aggressive way.I was surprised and did not understand what was happening. I ignored her and moved on to wait for my coffee, but she kept looking at me and talking down to the other customers in line. I did not deserve this treatment in any way.she was obviously racist because she was talking while shouting and staring at me that "We have a problem with these people coming from who knows where - foreigners."I felt really bad and just left the cafe. I didn't say a word to her, but later I regretted not defending myself because she will continue to behave in this way with others.

Best friendly Costa I've been to, like to stop off before shopping .

Good coffee nice place what more do you need

I mean it is a coffee shop, Food, what food? I mean you don't go to Costa to eat so I can recommend the coffee that is good, overpriced but good. The service is great and always with a smile. If you like coffee you will love costa. The cakes are not as good and don't always seem fresh, but hey, you go there for the coffee so the cake if it happens to be delicious is a bonus. The staff are always nice, the service is pretty fast and not a bad place to spend your afternoon with a full view of the cathedral in the center of St. Helens shopping area.

Don't buy a cup of tea from these places.

Interesting about this place that as soon as anyone says anything negative about this place that people who have never contributed before suddenly pop up and give it a positive review.

Mmmm coffee my go juice as without my coffee my get up and go would get up and be gone lol 😆 but fantastic staff and great coffee ☕️

Yesterday my Mocha had no marshmallows in which I paid extra for and today I didn't even receive a Mocha at all it was a standard coffee. Issues two days in a row tells me this is a place you shouldn't be ordering from. If you don't have an ingredient in stock, TAKE IT OFF THE MENU. The only good thing was the delivery speed but what good is that if you aren't receiving what you've actually ordered.

No marshmallows in Mocha despite paying extra for the. The caramel latte was good though.

A great spot to get a drink, extremely welcoming staff- always go the extra mile to make your day gold.

The cashier was ignoring and rude with the customer...

Costa if you pay any attention to what people think (which you clearly don’t) you would have done something of this pig sty of a shop filled with staff who don’t care about cleanliness or treating people with respect. Absolute disgrace. If you want this staff and their total ineptitude to represent you then I hope people go to Starbucks instead. Shame on you!

I order a bubble frappe but there was no bubble in them.

Order came with curdled cream on top

Good as usual always visit and have never been disappointed

arrived on time however my coffee was missing, i didn’t even have the drivers number to contact him about it

Amazing as always our favourite place to go

Absolutley shameless staff. The staff have been reported to the local police. To attack and verbally abuse a old lady, is not acceptable. What happend to customer service with nice helpful staff?

I’ve certainly not been to every Costa in the UK but I’m sure that this one must rank in the top ten worst branches! Unfriendly staff (apart from a younger guy with a pony tail), tables that are rarely tidied, a run-down shop that needs a facelift and a sour-puss of a manager! During the week of the Coronation they were selling muffins that were exactly the same as Lidl’s (see picture) but nearly 300% more expensive. Everything about this branch needs an overhaul!

Yes very good ham and cheese toastie

Absolutely disgusting experience. A real toxic environment. All staff were rude and every table needed clearing or was dirty. As we sat here we saw randomly different members of staff coming onto the floor and spending nearly 5 minutes each to clear pots off 1 table (a cup and a plate) and then disappear despite the tables next to it also having dirty pots and trays. Sensible thing would be to come out with a tray, spray and cloth to clear and wipe.. Which would take 1 person 5 minutes for whole space instead of 4 members of staff 20 minutes and not one of them wiped the tables. I asked for a cloth to wipe the table next to us as our company was joining us and when I returned it I informed staff the tables could all do with a wipe for her to rudely retort 'yeah well we're busy'... At the time she was on the barista station with no cheques on and 1 person was speaking with the girl at the till. The 2 other members of staff who had aimlessly dragged themselves across the floor were nowhere to be seen. This cafe desperately needs a manager overseeing things and give a kick up the backside of these rude and lazy staff. Such a disappointment.

Food was cold yet delivery was quick

Yes for the better, great staff helpful and friendly

Quite busy coffee always good it's pricey but you get what you pay for service and staff friendly

Love the hot chocolate here, the only down side is the food is a bit pricey and the staff are very slow at cleaning the tables.

Didn't enjoy the drink but its a nice place

This is a great place for a coffee & maybe a bite & to relax at that end of town. It was bigger than I expected, but it's a pleasant, inviting coffee shop.

Friendly staff, festive hot chocolate drinks, warm building and a notice board telling you about what’s going on in the community.

Thank you for adding extra Vanilla syrup as requested so the coffee isn't too strong :) All drinks very hot (barring the iced one obviously) and always packaged well with the foil under the lid which not only prevents it spilling but keeps it very hot.

St Helens Hospital G/Floor coffee shop coffee only no food but snacks and confectionsry on sale

Favourite place for coffee break 🙂☕️🍵

Ordered food from here twice and had missing items twice

Had a mocha, got a medium and it was massive.

Missing favouring in the coffee but was still good

Wasnt serving food when I was there

Clean cafe with friendly staff. Good selection of food available.

For the past two days I’ve had items missing from my order and I’m a regular customer. Just Eat haven’t refunded me and I find this very wrong. It has put me off ordering.

Good quality sausage you know what you will get. Will order again

Just a takeaway coffee was in a rush. Staff nice and it near shopping at Hardshaw Arcade.

Sausage barm always consistent. And my go to choice at Costa, you get 4 medium sausage delicious, what's not to like.

Don't know how they can take so long to make a cup of coffee

I'd ordered Mac and cheese, but Costa had put my tiffin and rocky road on top of it so by the time it got to me all the chocolate had melted. Separate bag's could be better for this situation.

They do a very good coffee and very good cheese and ham toasties

Bad customer service, I’ve ordered 2 iceteas they done it whithout ice they tasted like water with no flavour at all.. another order was for an ice latte with vanilla, they done it whithout vanilla and with literaly 2 cubes of ice. Tables were dirty and the barista was clearly a moody one when requested to get some extra ice for the iceteas like he was about to kick us out for just requesting that ice, ordered 3 sandwiches they were cold even tho I’ve asked the cashier to make them hot.. plus it was not busy at all. We didn’t even finished our drinks and left them on the table. Comparative with other Costas this one lacks the customer care and being nice to them… not visiting again.

Order was completely wrong when I queried it I got dirty looks from staff and muttering comments between each other behind the counter! Awful customer service, usually go to the raven head retail park costa as a very loyal customer, will be sticking to my usual place from now on! Always have lovely staff on and a lovely atmosphere!

Spent just on £40 and half the order missing. How hard can it be to get a simple order correct. Jokers. And just eat make it hard to contact them to clear it up. 🤬

Very good and well staffed costa,clean and good service provided.

Beautiful tasting americano really hit the spot

Ordered a latte’s and they sent caramel latte’s which are absolutely disgusting

Tables need cleaning after customers and had to ask for hand gel. Food drink fine as always. Staff friendly enough.

Coffee for myself and baby hot chocolate for my daughter. Staff where friendly and chatty, helped with my order, and catered to our multiple allergies well

Said it was delivered but it wasn't

By far the best coffees I've ever tasted

Bacon bap was great but the white hot cho wasnt as nice as usual

Very poor yet again got my order wrong sent 2 medium lattes instead of 2 large lattes will not order from costa again Starbucks it is

The server, a blonde lady was lovely nothing to much trouble for her x She knew all the regular visitors and checked that they were OK x She is a star in the team xxx Well done costa keep staff like this xxx

Order was delivered on time but one item was wrong.

Nice to stop have coffee after shopping.

I'd always rate Costa coffee for a relaxing drink love the place ☕☕

Small Costa shop no room for wheelchairs, no parking outside. Lovely friendly helpful staff, very clean and makes a cracking cup of coffee. Good selection of cakes and pastries, hot and cold drinks. Toilets in store.

Earlier than I expected and I love the drinks :)

Ordered 5 sausage barms and cheese toastie and 2 large lattes and they only sent the 2 lattes with no explanation were the food is and now have to wait 2 days for just eat to email me with a update on my refund.will be goin Starbucks in future

Clean and tidy.highley recommend.good service.

Popped in for a coffee, new staff since I was last here. Very friendly and I must say service was quick. The young guy who was clearing tables was very efficient as soon as someone left he cleaned up the dirty dishes. Will definitely call in again when I'm in town.

Came unbelievably late. The coffee had soaked all the food. Nothing could be salvaged. Waiting over 2 hours after I was told my order was cancelled and id be refunded but my order ended up appearing 3 hours after I ordered. What a joke all round tbh

Black Forest hot chocolate was half empty and flake and marshmallows were missing. Would like a refund for this.

My food an coffee didn't even show up con easy way to rip people of

Half the order was missing, no topping on drinks even though i paid additional for this. Paid for items that weren't delivered. Contacted just eat and they issued partial refund to be received in 5-7 days. Therefore, still hungry and thirsty! Disappointed with the service!

Again, a mistake on the order. Ordered and paid for 3, only delivered 2.

Very fast delivery and order confirmation!

It’s not been delivered he got near then left?

Nice place to get a brew and just watch the world go by. Also the food and service are very good. Will go back .

I’ve written a review of this branch of Costa before. I like Costa but quite frankly, this is the worst one I’ve been to in the UK - and I’ve been to many! Most of the staff are friendly but two members of staff (younger girl with long dark hair and older, manager I think, with blond hair are both as miserable as sin! They do spoil this branch of Costa!

I ordered 2 chai with OAT milk for my wife who can’t have milk. They did not use OAT milk, even though you pay extra for it, now I have 2 undrinkable chais.