The Hatton Arms in Warwick

Very poor customer care. Rude staff. Advertising happy hour every night until 11 pm on cocktails. When we asked about this and what the offer was , the staff were unaware. We returned to the sign to double check and were brusquely told was Fridays only. When we explained the sign said differently we were told to check the website which we attempted to do. At no point did the member of staff attempt to ask management to confirm or check this information. Just rudely said, he said it's Fridays only- referring to another member of staff. We left to go to another pub which was friendly and welcoming. Despite the lovely view and settings, we will not return

Bloody expensive drinks and we were not too happy looking at the dirty ashtrays! Nice large car park...pity they don't do the bike nites of olde! Lovely position looking out across the canal.

We had a lovely meal here. The food was delicious. The staff were friendly and helpful. They seemed to all disappear after we had been given our bill oddly which is why the service lost a star. But other than that it was a perfect evening. I would definitely recommend.

Fabulous food, amazing staff, beautiful location. Second visit... an absolute must.

Food was homemade and fresh, the prices were what you expect these days. My only criticism is.... my son had a kids meal and I had a main dish, they were same size. Portions could do with being a little bigger for the money.

Lovely Sunday afternoon meal, a bit expensive but the atmosphere makes it worth it. As it was a beautiful sunny afternoon, doors were open so pestered by flies 🙄

Nice place with a nice view, I recommend it 😀

Great place on a sunny day to sit on the verandah overlooking Hatton Locks, otherwise the inside is cosy and nice too. Good for a post or pre drink and food before going for a walk along the canal

Stopped here for drink on a lovely sunny afternoon and sat at one of the many garden tables outside; it was a very pleasant experience with lovely views

Lovely space plenty of room inside and out large car park. Staff friendly and helpful. Great food. Thank you

The atmosphere in here is really nice, relaxed and calm but the food is way overpriced. We paid £59 for two mains both of which weren’t even hot and one starter. The starter cost £10.50 for three tiny pork ribs which I think is a bit ridiculous. The chicken Kiev was a bit on the burnt side and was pretty tasteless and the chips on both of our mains were soggy and cold. They also add a 10% service charge onto the bill which they say you can remove but they shouldn’t be adding it on in the first place, tipping is optional.

Really nice pub. Food was fabulous. I had crispy duck salad and it was amazing. Wait staff were nice and friendly enough. Perhaps just need a little training on the basics. We shared a starter but were given no side plates. Wasn't offered new cutlery for main course. And not once asked if wanted another drink despite empty glass. Also not asked if everything was OK.

Wonderful views from the terrace. Lovely staff. Good food.

My friend and I meet for Sunday lunch every few months and try different pubs. I can categorically state that The Hatton Arms outshines them all!! The service was professional (thank you so much to the person from the bar who carried our coffees all the way to where we sat outside in the sunshine) with plenty of staff serving in this very busy pub and so little time spent in queueing ... the atmosphere is excellent and so is the food ... HIGHLY RECOMMENDED ... thank you!! xx

Never had a bad meal from here, staff are amazing

Did not like the food. Will never go there again

Dog friendly...amazing atmosphere

Great dog friendly restaurant, with warm and welcoming vibes, and great service. The food also came out within 30 minutes despite having the restaurant packed with people. The food is delicious and nicely plated. I’ve tried the mariner fish pie, and the mash on top is buttery, while the filling tastes like good quality seafood. The fish and chips are crispy and light, not oily at all. The portions are generous, but the price is slightly high.

Lovely spot to grab a drink and bite to eat.

We had a great Sunday lunch here. The food was really good, and a decent portion. Perfectly crispy on the outside roast potatoes and veggies were perfect. And proper stodgy puddings! The service was impressive too. The only criticism is a big portion of food like that needs more gravy, but they don't lose a star for that! We chose this pub for no other reason than its proximity to the Tulip Garden. But it's well worth a visit in its own right. I didn't realise the canal was close by so will definitely be back for a canal walk and visit the Hatton Arms again.

The food is delicious - served fresh, flavourful and with large portion sizes too. The atmosphere and service is excellent - Would highly recommend for all occasions. It’s always a pleasure to come to The Hatton Arms.

Just WOW. Highly recommend. Booked this place as it was local to the tulip fields but honestly what a gem. We would 100% return if we were ever local to the area again.

Fish pie really poor with a little white fish in, chicken burger good, trout off the specials average but lacked flavour. Service excellent, environment excellent

Great lovely place. Doesn't have any options for vegetarian but overall a wonderful pub. Great view of the Hatton Locks

Classic pub in a great location. Good clean interior and top outside area with lovely views over the canal. Only had bar snacks but were very good. Friendly bar staff, will go back again for a full meal next time.

Dropped in by chance had a lovely meal. Sunday roast.

Good value Sunday roast with large portions. Nice atmosphere but it was packed and a bit noisy and found it hard to talk ! Overall very good.

Great location and nicely done inside. Staff were friendly and helpful. Just thought that the food was a bit basic, not bad as such just like the quality of ingredients wasn’t brilliant.

I had an absolutely fantastic experience at the Hatton Arms. From the moment we walked in, we were greeted with a warm welcome, and the cozy, historic atmosphere made us feel right at home. The pub itself is full of charm, with its exposed beams, cosy atmosphere - perfect for a relaxing drink. What truly made the experience stand out was the service. The manager runs an outstanding team, and his attention to detail and genuine hospitality was evident. He made sure everything was perfect, checking in with guests and creating a friendly, welcoming environment. It’s clear that he takes great pride in making the Hatton Arms a special place, and it really shows. This place is an absolute gem. Already looking forward to my next visit! Highly recommend.

My mum and I had a lovely midweek meal. I had a really tasty and filling hot honey burger and my mum had a duck salad that was full of different tasty and fresh food. We then had a lovely warm brownie. The whole experience was very warm and inviting; this was even more so thanks to Hannah our waitress. We come fairly regularly and will definitely come again!!

The food here is exceptional - the best of the best,the chicken in the sunday roast was the best I've ever tasted, the pub's decor is elegant and lovely. My complaint and concern is that there is not an option to tip staff when paying - only through the service charge - which is unlikely to go towards the staff, and if so it's very little. It would be great to be able to tip the staff individually for their hard work.

We've had better food before. It seems the chef has changed since last time.

Amazing food and service dropped in on spec from weekend away. Lovely manager sat us down and all staff were polite and friendly

Really nice bar and restaurant. We were going to have a light lunch, but when we saw the menu we decided to have something more substantial as it looked so nice. The food was great, and was matched by the friendly service and atmosphere. I'm looking forward to going back.

Decent enough pub but very pricey for the quality of food which is basic pub grub. I really was expecting a better quality pie and mash for £18 😟

Food amazing but not the cheapest. Variety of real Ales. Don't go when you think it might be busy....it will be busy. Fantastic views over Warwick and surrounding countryside from outside balcony tables and chairs. Stones throw from interesting canal locks and goings ons.

VERY EXPENSIVE FISH CHIPS TWICE WITH 2 COKES £48.69 !!!!! Food was nice but too many chips and some were still a bit hard. TOTAL RIP OFF ….. waitress was lovely but (tip of the day) could do with wiping her trainers 🤷🏼‍♀️

Great food, service a bit slow but apart from that it was great.

We didn't eat here but popped in twice for a drink whilst camping nearby. Great atmosphere with a fab location right by the locks and a large garden. Food looked and smelt great and the place had a really nice atmosphere.

A very beautiful view while you can enjoy an English beer

We visited on Monday afternoon for lunch. We arrived right on opening so we were able to be sat straight away. I opted for the chicken madras curry. I was blown away to find out that it is homemade! The flavours were sensational. I asked for extra hot and they got it spot on. 10/10!. My partner opted for the fish and chips and said it was great too. Will definitely be returning!

We've always liked the Hatton Arms but haven't been for quite a while. Well the quality has certainly slipped! It was a disappointment, the Scallops were over cooked and not soft like you would expect, the steak arrived cooked wrong which was changed and cooked spot on, however the extra sides of veg that were ordered with the steak were left to go cold on the table whilst the steak was changed. The other dishes were ok. And I would definitely look at your coffee machine and have it set-up properly as the espresso was burnt and very bitter so couldn't be drunk. A genuine shame as this was once a great venue to dine at.

Hatton arms has always been a lovely venue, but sadly these days they are getting bit above their post in my opinion. Food is still lovely, but the portion sizes are excessively small, and prices 10-15% over the norm for similar establishments nearby. Drinks are also nudging towards London prices. There is also a few younger members if staff that are very rude and seem to always have an attitude with customers and a real sense that they don't want to be there. The fact they get a 10% tip automatically added to every bill seems to have made their service somewhat complacent.

Venue on first glance was lovely, nicely decorated and modern, however the food and drinks are overpriced and seriously underwhelming and found the staff unfreindly, unprepared and unhelpful. We were in a large prebooked party and upon arrival there weren't enough seats for us all even though we had booked a table. We were also all required to reorder, which is fine - but when it came to desserts 5 or 6 of us had to reorder as they had run out of 2 of the desserts, you would think the purpose of preordering is to ensure stock? I had the duck salad, and at nearly £20 i was severely underwhelmed, a chopped mix of veggies drowned (when i say drowned i mean it was literally dripping) in watery sweet chilli sauce with dry overcooked slices of duck ontop(no skin so not much flavour), there was so much sauce some of the other diners used it to dip their meals in! It didn't match the menu at all, so sign of mangetout, chilli/lime or plum sauce. My partner had the chicken supreme and the portion was tiny; again, especially considering the price! For dessert, we both had syrup sponge, which was of a neulear temperature obviously had been microwaved too long paired with lukewarm custard, really underwhelming again. For £80 for 2 drinks and 2 courses for the pair of us i was really disappointed.

Lovely pub lunch, a warm feel at welcoming atmosphere. Fire was lit and service was friendly. Would return and recommend.

The food is great and so are the people serving you. I only have one gripe. That is the ridiculous tables. They are too low and make sitting at them extremely uncomfortable. They should have been commissioned to the tip years ago.

Great pup nice food good selection of beers good table service

Lovely pub, great food, service was relaxed (which entirely suited our visit!) Will be back.

What a lovely lunch Fixed price menu with excellent choices Had white Bait followed by risotto Then shared a sweet. Very friendly and helpful staff.Always worth pre booking Certainly will again

Great food great locations dog friendly We had the steak and it was chargrilled and amazing I definitely want that again. The chips were great big double cooked delicious things. Kid didn’t like the pizza. Other kids sort of liked the chicken goujons. Great walk along the lock and into a field. Everyone liked dessert.

Very good food. The only slight issue was that the mash and green vegetables were only luke warm. Alcohol free beer on draft. All pubs should do this. Excellent choice of wine. Staff friendly and efficient.

I don’t like leaving bad reviews but our experience wasn’t good. The staff were flat and went through the motions reluctantly it felt. The table was scruffy and overhead lamp wasn’t working, I had to ask for clean cutlery as they were smeared and dirty. Mains were ok but not much sauce and veg was not great. Pudding was so cheap and processed it was tasteless just awful so we didn’t eat , and I love desserts ! My 1st and last visit , cannot recommend .

Great pub and friendly staff, food is poor however.

We live in a world where restaurants are doing incredible things with burgers. The burger here is just so boring and basic. When I eat out I never want to eat something I can make at home. There’s nothing exciting about this burger. Chef needs to give their head a wobble. Hopefully, you read this and take action. Staff are very good and attentive.

We had a very pleasant meal in a relaxed atmosphere and the food was very nice

Been coming here for years and it never fails. Great menu, super cosy atmosphere with wood feel interior, open fire and large menu. Lovely walk down by the canal and lovely location with service to match.

Fabulous Christmas lunch. Great atmosphere, lovely atmosphere, brilliant staff and excellent food. The team made our family event really special. Would have no hesitation recommending

Myself and friend had sunday lunch. She had fish and chips, and I had plaice.

Fantastic roast! Highly recommend

Good experience all through the meal

Our Christmas lunch for 20 people was excellent. The food was great quality, beautifully presented and all piping hot. The staff were friendly and attentive and made sure we had everything we wanted. Great food and great service.

Called in for a pint of Guinness on the way home . It was a very poor pint of Guinness took it back to the bar and explained the tastes and that the Guinness was not clinging to the sides as you drink it he said it looks alright to him ! the short stout chap said.! I said that's not acceptable for nearly £6 a pint he replied sorry . I shall take my custom else where

Amazing for a nice meal food is amazing everyone there was so helpful, the atmosphere is amazing and everything is well put together

Had the best roast dinner on Sunday, the roast potatoes were amazing. Best I have ever had, and the beef was so tasty! The staff were very friendly and attentive. I highly recommend the Roast dinner.

Lovely atmosphere. Food was amazing - freshly cooked and locally sourced. Staff were lovely and we were really well looked after. Will definitely be back!

We had a lovely family meal here. The food was great and the service was amazing, as always. We are regular customers and always enjoy dining here.

Had a fantastic time at the Hatton arms,very clean ,lovely atmosphere friendly attentive staff and an amazing Sunday roast, Definitely my new go to for eating out Highly recommend

Lovely place, but I'm afraid the service let the place down, with no change for people with cash as it had been taken to the bank that morning, and it looked like a new starter on the bar who really needed guidance, poor woman had no idea how to make a shandy, let alone pour a pint.

Great place. Very cozy surroundings. The service was great and the four three course meals our group had, were outstanding. Fresh, hot, tasty and quality produce. All perfectly presented. We hadn't planned to stay for a drink after our meal but did so as the meal was so good and atmosphere so nice in the bar.

The whole experience was fabulous! The decorations and the ambience of the restaurant was the first thing that was great. Food was incredible and the service of all staff was perfect! All 3 courses were so good and we watched all the food leaving the kitchen and it all looked great so we will definitely be back!

Superb chicken and ham pie, vegetables beautifully cooked and chips great too. 👍

Stopped in for lunch. Very friendly service and all welcoming. Menu a bit more on the expensive side but they do do a 2 or 3 course set menu. This however was not what one would expect. No one in our group chose of it. The meal I personally had was nice bit fries and mac and cheese were warm rather than hot so edible for for a slow eater would have been cold before they were even halfway through. This is probably not helped by the fact food was served on cold plates. Be aware they add on a 10% service charge to the final bill. If in the area again would check the menu before visiting to make sure there is something everyone in the party would eat.

Popped in for a drink mid week with some nibbles. Lovely friendly team and service

Great atmosphere. Open garden and benches to enjoy your drinks. Beautiful

Had lunch here on sunday on our way home from a trip out. Good beer and great food. I had steak which was very good but my wife had the roast dinner which looked gorgeous; real yorkshire puddings, non of this aunt bessie rubbish.

Went in for a beer, they should learn to clean the tables. Could see greasy smear marks across about 4 tables.

Cute doggies fab walks and nice views

Fab afternoon having a few beers in The Hatton Arms with a couple of great old friends, no food this time us as we had eaten. Busy day for the Hatton Arms but it looked like the team were nailing it. Thanks for looking after us in the bar area. Kind regards Steven

Come here for dinner with my Grandad who is really picky. Always great food and beer. Never had a bad meal. Great little pub to get some food

Was a lovely pub. Only stopped for 1 drink but looked really nice

Lovely and charming local pub with beautiful food

okay so, lovely place, lovely staff, but roast dinner was not good, just so grey and flavourless, tasted like a school dinner roast. very sad was excited to try somewhere new. veg was colourless & food was so tasteless. bland potatoes tasted just like a boiled potato. beef was over cooked and dry just very disappointing. but again staff were so nice.

1 meal was great. The other tasted great, but the portion sizes were tiny, especially due to the cost! I paid nearly £10 for 5 tiny prawns. I’d hoped the main course would be better, but was also very small.. When I got home I had a round of toast! The service was excellent, both waitresses were so friendly and very professional. Overall won’t return. The food tastes nice, but the portion sizes are way too small. I don’t expect to pay £70 for 2 meals ( no drinks) and go home hungry!

Popular pub/ restaurant overlooking Grand Union Hatton top lock. Walks with spectacular views down the locks overlooking the town of Warwick. 3 real ales - Hook Norton reasonable priced lunches good food and friendly staff. You can reserve tables which I suspect would be advised at weekends and school holidays.

For once, a Sunday roast that is better than homemade. Nice little place, informal and cosy but the food was excellent and really fairly priced. The roast potatoes were golden and fluffy, the meat soft and the gravy was great. Only £22.95 for three courses, can't complain at all.

A beautiful place to park in the large car park have a coffee. Go for a beautiful walk and then end it all with a wonderful meal. Very friendly staff wit a great atmosphere.

After reading all the great reviews I was really disappointed with the Hatton Arms. The services was so slow, I must say our waitress was lovely, the manager looked really miserable so I don’t know if it was just a particularly hard shift. I had to send my food back because it was cold when it arrived and because of how long we waited I’m guessing it had been sat under a hot plate for 20 mins or so. They brought me another one out but it was just okay, nothing special and considering the meal was £23 I expected a bit more. I asked for an espresso martini and it came with no coffee bean but lots of mint leaves in it. We paid £130 for two people and overall the food was just okay. Because we were staying local I went back the next day for a cup of coffee out the rain and the male manager who was in was in was just rude and horrible, again the wait staff were really lovely. The other thing was automatically adding the service charge to the bill, it leaves a bitter taste, I would have tipped our server anyway but that should be a choice. If it’s feasible time wise go to the cafe on the locks, the atmosphere is lovely, the staff are really friendly and welcoming and the food was delicious - way better than the pub and about a fifth of the price!

Our first visit we popped in mid week for a quick bite and the food and service were both lovely so we were always intending to return - we finally did today. The decor in the restaurant is lovely and nice vibe about the place. Today we had the Sunday roast share plate.. the quality of the produce was excellent, roast chicken ( one of the tastiest I’ve had anywhere) pork with crackling, roast beef slices, parsnips, carrots, roasts spuds, red and green cabbage, cauliflower cheese, stuffing and two huge HOMEMADE! Yorkshire puddings ( that’s very important- sick of being serviced frozen packet rubbish in restaurants!) & a gravy boat. All the food was very tasty, hot and good portion size.. we almost finished it all but not quite… really good value for money. Would like to praise our server, very friendly and welcoming - attentive and quite honestly just very good at his job.. wish I’d caught his name🤦🏼‍♀️ Definitely recommend and we will be back again for sure. My only recommendation would be to warm the plates for the platter ( I am being very critical here - it’s just a personal preference for Sunday lunch )

Kyle, Steph and their team really looked after us yesterday. We had 70 or so for a wake and the quality of the food and service was amazing. Thank you!

Really nice country pub. Great food and great location for exploring Hatton Locks after. Would definately come again. Although please don't automatically put a service charge on the bill, I'm paying for the food and that's all I'm paying for!

Really disappointing meal today. We went for my husband’s birthday and arrived 45 minutes early as it started raining so we cut our walk short. We were told to get a drink and they would call us when our table was ready, I told the lady where we were sitting. 40 minutes later, no one had come over so I went to speak to the same lady and she asked me my name again and then said to follow her. There were 5 tables or more free so we had been waiting for no reason and not sure she would have remembered to come over. We ordered the shared roast board and whilst it all looked lovely, it was all at best luke warm, even the gravy. The cauliflower cheese was hot, but just highlighted the fact that nothing else was. The kids meals were fine. They did offer an alternative meal, but with the rest of the family are already eating and not knowing if the second time it’s going to be any better, I didn’t risk it. A real shame as the quality looked fine.

Nice cafe at the top of Hattonslussarna. Good freshly baked scones and coffee that became a second breakfast.

Most pubs that charge in excess of £5 a pint (and many that charge less) usually don’t object to sampling the ale before parting with hard earned cash. If you don’t like it, you choose to sample another. If you do this twice, it is hardly justification to show abject irritation. However, the server (young tall guy with curly hair) was clearly irritated and felt at liberty to show it when my wife decided to try some samples of ale, and instead opted for a lager. The lager she ordered was thrust down on the bar in front of us with an obvious air of irritation. Hasn’t this young guy had any training in how to deal with customers? He made us feel very unwelcome with his bellicose demeanor. I suggest this bar worker reflect on the fact his wages come ultimately from customers and that he ought to show a little more patience In future. Additionally, practically every table on the terrace and in the garden was littered with empty glasses, crisp packets and cigarette ends. It wasn’t overly busy so I’m sure someone could have busied themselves clearing up. This pub could be great given its wonderful location, but it seemed on the shabby side compared to what it used to be, and, sadly, at least some members of staff need to work on their manners.

Didn't eat there but the atmosphere was good. We shared a table in the bar with local people......made very welcome.

Very friendly staff, dog friendly. Only had drinks no food at this time. Very clean inside and out. Lovely views over the canal.

Service was absolutely brilliant, my first time going. Certainly won't be my last, 5 stars

Due to a mix up with the booking (our fault) they didn’t have a table for 7 of us. Although the place was almost full the manager worked miracles and within 10 minutes he had us sat down at a table. The service was 1st class. The Sunday roast was delicious, the wine superb, the atmosphere buzzing. Thank you so much.

Fabulous roast dinner on the terrace Lovely staff..First visit, won't be last!!

Went as a group of three to celebrate a birthday, we each had a burger and chips at about £17 each, with drinks and starters the total bill for 3 came to just under £90. Burger was Ok but not overly great, had to wait a long time for drinks -over 20mins for one pint as barrel being changed, you cannot order drinks at the bar - have to have them bought to you. They take 10% service charge automatically added to bill which is presumptuous. We all felt the same highly priced for average fare, it's a bit 'princes new clothes' syndrome As a one off experience with friends we accepted, but a nice out of town Wetherspons can offer great food and be far kinder on your pocket.

Didn't eat just went for a coffee