The Hapton Inn in Burnley - Phone Number, Reservations, Reviews

We were out on a 18th birthday gathering,were told when ordering food there would be delay ,waited 1 HR 30 mins until food arrived ,food quality not brilliant, my wife couldn't eat fish and chips ,so bad , we complained of slow service and poor food ,they in fairness said we didn't have to pay for the food ,but it spoilt our birthday celebration,need extra staff to cope with the smooth running of business.

Excellent food the fillet steak was delicious and service was great. Didn't take long for food to arrive and good atmosphere. Will go again.

Went for lunch today. The food was excellent. Unfortunately the steak & ale pies weren’t ready so they had the cheese & union pies instead, my husband said they were excellent. My brother had the lamb shank and he was impressed with it, I had the chicken burger which was excellent. Portion sizes were good. Definitely will go back again.

Disappointing visit tonight. I heard that all the staff had quit and when we went in there were none of the usual staff in. We were sat down and ordered drinks and shortly after food. we drank our drinks and after the young waitress walked past us with empty glasses we pushed them to the edge of the table. 3 more time she walked back and forth whilst training another young staff member. Another girl came and asked us if we were done with our glasses, which were next to the unwrapped cutlery and napkin, clearly unused. At no point did any of them ask us if we wanted more drinks. By this time I'd had enough and I went to the bar and asked to pay the drinks for the table. The young girl that seated us and took our order, cancelled the food without asking why. Whilst I appreciate that the staff are young and new there's no excuse for ignoring customers.

Called in today, hungry on way back from a long day out, wasn’t holding much hope of a table as it was father’s day, they was happy for us to stay but had to sit outside, lovely day for it and happy to sit in the lovely beer garden dining, had beef brisket ciabatta & chips, lamb ciabatta & chips and a child’s sausage & mash, all meals were so good, well worth a visit, friendly staff, excellent food and lovely atmosphere!