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3.8

Based on 3.642 opinions finded in 4 websites

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Nº 668 in 1046 in Hammersmith and Fulham

Nº 123 of 160 Other cuisines in Hammersmith and Fulham

CUSTOMERS TALK ABOUT DISHES WITH..wafflecakechickencreamchocolatefish

comment_iconOpinions

The food was all over the the place and was soggy wasn’t able to even take a bite from the soggy mess around the waffle. The chocolate just went over the whole box and no chocolate was even on the waffle. I would love to have my £12 back into my account please and thank you . And I’ll never be ordering creams again !

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Nas . 2024-12-07

MORE AT Just Eat

Ok, friend had issues with rude servers

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Kay kay . 2024-12-01

MORE AT Google

They got my order wrong three times, and when it finally came, the cookie dough was uncooked. The server didn’t smile at all until he brought the final order. When I complained, the guy at the counter he said, “This is how we do it.” The first incorrect order took 20 minutes and had milk cookie dough with regular chocolate sauce. When I pointed out that I ordered white chocolate cookie dough, he just added white sauce on top instead of remaking it. After explaining again, he came back five minutes later with uncooked dough. At that point I left the place, I wasn’t offered the courtesy of making what they advertise . Very unprofessional. The desserts aren’t made properly I wouldn’t recommend this place, might as well throw away your money.

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Yusuf Warsame . 2024-11-19

MORE AT Google

2 scoops of Speculoos gelato (topped with Biscoff sauce). £4.60. enjoyed!

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Tarun Yadav . 2024-11-03

MORE AT Google

The order was too long and the food was dry

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Mikaeel Cader . 2024-10-26

MORE AT Google

I went there with a few friends recently, it was a blast we were a little loud so one of the workers reminded us to be quieter. The food was great, it came in good time and I barely noticed the wait. The first table we sat at was a little shaky but other than that perfect. I loved the food, the atmosphere, the vibe and I love how they provide cups for the bathrooms. (Water, cleanliness).

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applesaucelover . 2024-10-13

MORE AT Google

A little understaffed but a great choice right beside the station Shepards Bush Market station. Got a small mango ice cream with boba, nice treat. Good quality not overly sugary

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Hamza Abid . 2024-10-07

MORE AT Google

Great little pub..very clean and modern and a decent range of beer on ,visited for a couple of hours before a gig at bush hall…look forward to visiting again

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Darren f . 2024-10-03

MORE AT TripAdvisor

I ordered 2 waffles, however only 1 came

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David . 2024-09-21

MORE AT Just Eat

Had great service from Emon, very nice and considerate.

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Marwa Shirzad . 2024-09-17

MORE AT Google

This restaurant gave two young children food poisoning, they’ve been ill for four days - the only two in the group who shared the same plate at creams. The toilet was a state and when I asked for toilet paper, because the person before me told me there was none, I was told there was no toilet paper and was given a kitchen roll.

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Zeinab Noor . 2024-09-12

MORE AT Google

It was a nice desert place to go in Shepherd Bush

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Ayman J . 2024-09-05

MORE AT Google

Emon was helpful and accommodating, ice cream was very tasty!!

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Summaya Nazar . 2024-09-04

MORE AT Google

The ice creams are delicious, but the service is terrible, it takes a long time and they don't even know the table.

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Lucca . 2024-08-26

MORE AT Google

There is someone called Emon at this creams shop and he is horrible he refused to change or return my ice cream that was not yet ready 😡

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Suad Alfaruk . 2024-08-25

MORE AT Google

The guy at the counter that is named Emon is not a nice and his not a good seller and not a good talker

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Meriem Bouazza . 2024-08-25

MORE AT Google

Absolutely delicious waffles and crepes. The spiced apple hot pocket was incredible.

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Ross Davies . 2024-08-22

MORE AT Google

deliver to wrong address and didn’t even return

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Carmen . 2024-08-04

MORE AT Just Eat

Really nice, great service, great desserts.

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No Name . 2024-07-26

MORE AT Google

Asim and his coworkers are great and very attentive. I’m from Los Angeles and this place is great. Been in London the week and I came here twice. The selection is off the hook and servings are a great deal. I wish we had one back at home.

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Scott Paulsen . 2024-07-16

MORE AT Google

Amazing and friendly customer service especially from Emon.

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Sapphire Davis . 2024-07-08

MORE AT Google

My food hasn’t showed up but it says delivered

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Aisha . 2024-06-22

MORE AT Just Eat

emon was so polite he provides really good service was the most polite and helpful worker i have ever interacted with

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Alima begum . 2024-06-17

MORE AT Google

Emon served me today with my little brother, he was very friendly and accommodating and was very kind

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Aya Aladas . 2024-06-17

MORE AT Google

Very disappointed with the service and the unprofessional staff i Ve been charged 7,50 £ for a kids Icecream 🤔

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soufian el hamess . 2024-06-16

MORE AT Google

Taste was good but the serivice was very bad . There was a hair in a ice cream jar and i reported it but the staff was rude with his voice and didnt not accept there was a hair. Then he accepted with a rude face after i pointed the hair .

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Raghavendra Ravikumar . 2024-06-14

MORE AT Google

Amazing service Elon was really lovely

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Rhian Stanton . 2024-06-14

MORE AT Google

Turned up this evening, card machine not working. Went to get cash and came back. Ordered a sticky toffee pudding but they ran out of it. Chose fudge cake instead and asked for custard with it, they said the microwave was broken so they couldn’t heat the custard. Then asked for a cappuccino but the coffee machine wasn’t working. Absolute shambles. Now I see why it has a 3 star Google rating. Will definitely not be attending again. It’s a shame there’s no Urban Chocolatier nearby. They are much better in my opinion.

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Faisal . 2024-06-06

MORE AT Google

I went there today with my friends after a very long day and our order was really long and Emon Ahmed was an absolute dear taking our order. Also the crepes were huge definitely more than a serving for one person!

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F Misto . 2024-05-26

MORE AT Google

Today I went in creme shop, the place was amazing.. very big and comfy, also very clean. And the staff who serve us was Emon, he was very gentleman, he help me with my order, and making my food is excellent quality. Thank u so much.. I will come again..

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Tahmina Begom . 2024-05-26

MORE AT Google

There was a hair in the ice cream, which completely turned me off

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Lena Shamim . 2024-05-19

MORE AT Google

Very bad treatment, today they advertised free ice cream may 17, when i went there they said it finished at 6, other people on instagram say they told them at 3, There is no mention of end time for the promo on their instagram

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Belal Ahmed . 2024-05-17

MORE AT Google

Put an order in at 9pm and it said it was coming at 9:35 and never came until 11. Waffle came cold and the chocolate was all dried up

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Shawkanni . 2024-05-09

MORE AT Just Eat

They gave me 2 red velvet cakes when I order 1 lemon meringue cheesecake and 1 red velvet cake

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Chantelle . 2024-05-06

MORE AT Just Eat

Absolutely rubbish,always don’t have ice cream and made new menu but noting available. Definitely not coming again and don’t recommend.

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Sari 82 . 2024-05-05

MORE AT Google

It was a bit squishy not usually how I get it

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Joseph . 2024-04-29

MORE AT Just Eat

The place is nice. They have a great selection of ice cream flavors. The scoop size is decent. The taste is really good. The staff is nice. The service on the tables was minimal as the staff was low. We went on Saturday at noon. It wasn't busy. We will for sure visit again.

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Chantal Tabet . 2024-04-27

MORE AT Google

They poured the syrup on the waffles and the cheesecake was still defrosting. I am sure the people working there could make a cheesecake in house.

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Mousa . 2024-04-20

MORE AT Just Eat

Great service. Be warned, the portions are massive on the waffles!

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Hannah . 2024-04-08

MORE AT Google

Ordered on Deliveroo few times every single time have had missing Items. They don’t have two brains cells between the lot of them. An order is an order prep check send, they make this look like an impossible task.

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Andrew Phillips-loppas . 2024-04-07

MORE AT Google

Poor they missed out some of the order I would like a refund or reorder

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Jaiden . 2024-04-07

MORE AT Just Eat

Very bad experience ordered two Slushies for the two boys and only one turned up with a milkshake that I’d ordered for myself shepherds Bush creams somehow always make a mistake my suggestion order from Hammersmith

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Christine . 2024-04-03

MORE AT Just Eat

No ice cream came with the waffles

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Christine . 2024-03-24

MORE AT Just Eat

Didn’t listen to my message not ringing the bell

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Rose . 2024-03-14

MORE AT Just Eat

They didn’t put Carmel on my order

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Sara . 2024-03-09

MORE AT Just Eat

My drink was all over the bag and i csnnot drink it anymore i demand a refund

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amin . 2024-03-07

MORE AT Just Eat

Utterly poor service. Staff need to go on a training course relating to Customer Service. They all lacked eye contact, no one smiled and nor did they bother to take our order until I ushered someone to the till. Very bizarre. There were very few items on the menu that were available.. I went in for 2 of the new items and walked out with neither.

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Sheliza Damani . 2024-02-15

MORE AT Google

I’ve been given the wrong order

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Chermain . 2024-02-02

MORE AT Just Eat

I love this place, everything is amazing the staff is very friendly and polite.

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Ayoub Rajy . 2023-12-31

MORE AT Google

Driver went to a different address and delayed delivery which caused ice cream to melt for both items.

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Enerel . 2023-12-23

MORE AT Just Eat

Took my two boys on Sunday evening and have to say considering there are negative reviews our experience was VERY POSITIVE!! My boys had waffles one was create your own with Lotus Biscoff and although it didn’t come with ice cream he did get ice cream and my other son has the Tropicool waffle both amazing and the waffles cooked to perfection!! I had the Berry Slice Sundae which was delicious!! It had fresh berries and crumbled meringue pieces. Overall the food was excellent and we received excellent service and the staff went out of their way to make it a lovely memorable experience

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Shanin Lonsway . 2023-12-19

MORE AT Google

So early I waited for them but delicious

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Shawn . 2023-12-12

MORE AT Just Eat

I love this place. Good price.. and tasty.

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lamis alshaar . 2023-12-11

MORE AT Google

The food was never delivered. Driver went to the wrong place and then claimed the wrong address was given. When the correct address is shown in my account.

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Carolina . 2023-12-11

MORE AT Just Eat

Cookie dough was rock hard not edible

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Khaleel . 2023-12-10

MORE AT Just Eat

Save yourself the trouble,just keep scrolling

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Alejandro . 2023-11-25

MORE AT Just Eat

Good variety but felt some artificial flavours

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Brijesh Wadhera . 2023-11-21

MORE AT Google

We went in and staff refused to even talk and just pointed us in directions instead of communicating. The guy did not listen while we were ordering the 2 items we wanted. So we had to order twice. And made it seem like it was our fault. The food was nowhere as good in other locations.

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Jamie Griffin . 2023-11-20

MORE AT Google

I bought two waffles expecting it to be fully with bueno sauce however one barely had enough sauce

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Bilal . 2023-11-11

MORE AT Just Eat

Avoid their hot chocolate. Ordered 3 Luxury Hot Chocolates came to £8.85 and theres no taste of chocolate in any of them. Taste burnt and gritty.

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Zackee Hamid . 2023-11-10

MORE AT Google

I didn’t get my popcorn chicken waffles in my order. I need to be refunded £6.95

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Gerrado . 2023-11-05

MORE AT Just Eat

Waffle is cold and soggy! Terrible service

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Emanuel . 2023-11-04

MORE AT Just Eat

I have been a long-time customer and for the first time, I have been denied a NHS discount. The server (Karim) said that the branch was different to the other Creams’ and afterwards, he was chuckling with the other server and said something in his language while glancing at me. I did not feel comfortable with him. Such a shame I have always loved going to Creams. Never going back to this branch.

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Lian Agima . 2023-10-27

MORE AT Google

bc of the low rating i was a bit hesistant to try this place but since i was craving some sweets i walked in. you never know sometimes! i was gonna get ice cream but they kinda looked like they have bunch of artificial colorings and so i went for the speculoos waffle. it comes with vanilla ice cream and crumbles. i to-goed the dessert. i ate it and it was so amazing like it was really good. i was so full but i ate it all. id recommend you to try if you like caramel waffles and ice cream.

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Claire Bear . 2023-10-26

MORE AT Google

3 microwaved donuts with white chocolate topped scandalous

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matilda . 2023-10-25

MORE AT Just Eat

i got delivered the wrong items after waiting 30 minutes.

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Ashanti . 2023-10-15

MORE AT Just Eat

You gave me the wrong order i asked for the normal kinder Bueno but you gave me the white chocolate one

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Nour . 2023-10-14

MORE AT Just Eat

I preferred cookie dough and it was hard as rock not happy at all

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Nazia . 2023-10-06

MORE AT Just Eat

There was no icecream with my order

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Simone . 2023-09-29

MORE AT Just Eat

Terrible product. £12 for a tiny bit of ice cream and some choc brownie. Served in a milkshake cup so the The brownie was at the bottom and ice cream at the top by the time you reach the brownie all the ice cream was gone and the brownie was too sweet and sickly to eat

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Suha . 2023-09-29

MORE AT Just Eat

Went for a meal and drink before event at 02 Shepherds Bush, and it was ok. They had to find the chef as he’d wandered off just as we placed the order, but the food was good and tasty (we had the Crowd Pleaser sharing platter plus sides of coleslaw and mac n cheese). Good selection of local ales and lagers too.

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Charles H . 2023-09-28

MORE AT TripAdvisor

Very tasty as always. This time better stuff. Less miserable than some other brunches I have visited.

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S T . 2023-09-24

MORE AT Google

A friend had recommended this place. Sadly too cold yesterday to sample their ice creams but lovely strong coffee and great ambiance. Best thing said friend ended up joining me here afterwards and I will definately be back for more coffee and to sample their luscious and yummy 😋 looking Original Ice-creams.

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Daniel Bariente . 2023-09-20

MORE AT Google

Ordered some pizzas off the app and it took 30mins for them to tell us they didn’t have any pizzas. They didn’t also have much to offer after.We hadn’t also had our drinks and when we ‘received’ them off the bar because we wasn’t told they was ours, they got the drinks wrong. The food was ok when we received it but the service was terrible.

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Dan L . 2023-09-15

MORE AT TripAdvisor

I just came here asking the bald white guy if they have a chocolate shake he said no they don’t have it. Although I just got the same thing the other day so I took out the menu card looking for it and he took the menu from me and said (in a rude tone) to leave, I said sorry? He said just leave!!! I asked him to call the manager and he just said he is the incharge and that I can’t order. He is the rudest guy I’ve ever seen. Worst customer service. I’d never come here again.

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Sophisticated Wali . 2023-09-08

MORE AT Google

Got 2 scoops Ice cream cookie dough and chocolate. Good selection of ice creams. Price displayed wrong though on the selection and a lot of the ice cream flavours had gone, unsurprisingly the choices I wanted to have instead of what I got, should replace the trays of the most popular flavours

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Amy Serafin . 2023-09-05

MORE AT Google

Worker put the lid upside down and when the driver took out the bag it spilled all over my doorstep

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Zilliah . 2023-09-04

MORE AT Just Eat

Customer service was okay, food was good

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Abdul Dehbouzorgi . 2023-09-04

MORE AT Google

food was not nice at all , some is uncooked i wouldn’t recommend it

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Carmen . 2023-08-31

MORE AT Just Eat

the food order was completely wrong

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sophia . 2023-08-31

MORE AT Just Eat

We arrived during thr Carnival. We were tired and hungry. We found the Green Room. Comforting. Our type of spot. Then each day we looked for our early dinner. And we were not comfortable with the places we walked by. So again back to the Green Room. Tuesday was 4£ punt day. Wednesday came and nothing around here looks appealing. So back to the Green Room. We loved the calamari. A salad. And a pint. Loved talking with everyone and their helpful advice. I felt comfortable. My husband enjoyed it also.

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V4572JAshannons . 2023-08-30

MORE AT TripAdvisor

He was late by 1hour waiting a long time

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Nathaniel . 2023-08-23

MORE AT Just Eat

Half of my order didn’t arrive !

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Freya . 2023-08-20

MORE AT Just Eat

I used to visit this pub before football but gave up last season as the ale was rubbish (when on), queues were horrendous as too few staff. We went there last night as our usual pre-match pub was closed and were surprised to find it quite empty. On buying my first pint of London Pride, the only real ale available, I was shocked to be charged £6.20 - I asked the bar staff to top up my pint at that price! The pride was just about OK, but we switched to larger for the next round and were charged £7.45. Unbelievable prices for a very ordinary pub. Not a great lover of Spoons but it is up the road with a well kept selection of ales at £2.50 a pint.

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Superhooooper . 2023-08-17

MORE AT TripAdvisor

Great food, lovely staff, and a delightful pub to enjoy a drink, food and relax and unwind at. The BBQ jackfruit wrap was delicious and certainly something I’d have again.

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MissIndia . 2023-08-05

MORE AT TripAdvisor

Took over 1 hour and 30 mins to come ice cream melted waste of money

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Luke Heath . 2023-07-30

MORE AT Google

One of the waffles was the wrong one and the state of both of them both when they arrived was horrific. Also, the box shouldn’t be placed on the side in the bag as it has toppings that will go everywhere inside the box and bag.

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Thomas . 2023-07-20

MORE AT Just Eat

Good portions, tasty desserts and creative menu.

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Avraam Ch . 2023-07-17

MORE AT Google

Pop into The Green every week after shopping for a delicious chilled pint of Guinness! Staff are lovely and Always happy to chat!

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REDOUANE R . 2023-07-14

MORE AT TripAdvisor

The worst manger I have ever seen, he was so rude and disgusting. I wish I could meet the owner and explain it that what happened...

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Zain Afghan . 2023-07-09

MORE AT Google

Lovely staff, delicious pizza, and the chocolate fudge cake was to die for! and a wonderful selection of craft beers! We will be returning to try some more stuff from the menu! 😋

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C6858SHthat1guy . 2023-07-08

MORE AT TripAdvisor

I would prefer not not order it at all. They need to improve the vegan products.

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Evangelia . 2023-06-30

MORE AT Just Eat

Kaspas has more options, and they got my order wrong

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Tee Ogb . 2023-06-20

MORE AT Google

Was a rainy day, took time to find a driver but was delivered in reasonable amount of time and well worth the wait. Properly packaged and was great!

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Tessa . 2023-06-18

MORE AT Just Eat

The deserts were delicious, as always! Service was great and we really loved our time there! It was a great last minute decision we took as we felt like grabbing something sweet one afternoon and definitely recommend the place! Just don't count the calories!

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D D . 2023-06-17

MORE AT Google

Kashyap is great. He was really welcoming!

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mona . 2023-06-13

MORE AT Google

Don't order here, they will keep your money and food never arrives

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Pedro . 2023-06-09

MORE AT Just Eat

I didn’t get my cookie dough and vanilla ice cream

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Kayley . 2023-06-05

MORE AT Just Eat

Came here with my friend, the cutlery was dirty and when I asked for a replacement, it was still dirty! My friends plate had food stains on it as well. The food was mediocre, would not come here again.

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D K . 2023-06-04

MORE AT Google

Worst creams in my opinion. Ordered waffles and don’t even get the ice cream. Ordered a sundae and got 2 different size spoons and the crepe Card machine not working had to pay cash only and couldn’t even use the toilet because they had just cleaned it at 2030 and couldn’t be bothered to let customers use them. Poor facilities and poor customer service.

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Sajid Awan . 2023-06-03

MORE AT Google

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