The Gourmet Burger Kitchen - Ealing in Ealing

Late enough for the meal to be cold

Will never order from this particular branch again. They got and sent the COMPLETE WRONG ORDER.

Will never order from this particular branch again. They got and sent the COMPLETE WRONG ORDER.

Good tasty burgers every time. My go to burger place.

Good tasty burgers every time. My go to burger place.

I always go to Chiswick branch. This branch is near Ealing broadway station with nice staff. I love their burgers and Fries as always 👌 but I didn’t like Salad it wasn’t fresh

Great burgers, great service and always worth a visit. Better to support a company like this as opposed to a McDonalds or Burger King.

Though the 15-20 mins was not achieved. Delivery instructions ignored. Very cold food. Food was as if it had been in washer. Cardboard cheese. Unidentifiable ingredients except the beef patty. Not recommended.

I visited GBK today and was served by Elena. Delicious burger and top service. Very good hygiene and nice atmosphere. Thank you. Highly recommend.

There weren't any drivers available, and unfortunately my daughter's burgers was badly burnt

Ok food best but was the coleslaw. However, sofas and floors needed a clean.

Amazing burgers. You can choose medium-rare, which unfortunately will be more done by the time you receive it, but still it's delicious.

Great food, cooked to perfection and staff all helpful and friendly

Great team, vibe and energy everytime I pass through.

£11 for a tiny burger. No chips! Just a burger you could finish in 6 bites. Terrible value for money

We ordered different drinks but received 3 cans of coke. All the burgers were in the wrong boxes, so my daughter bit into a meat burger and she is vegetarian. When paying £60 for burger and chips i expect a bit more care to be taken

It would be great to be able to add a tip to the courier after the delivery

I just had the the disgrace to walk into this place with my wife and two babies. I went to order at the counter and a very young boy put me off completely and made me lose my appetite because while I was ordering he was constantly touching his nose and picking dirt from his ear and throwing it down like it was nothing! I did tell him he shouldn’t do that but he was so rude and didn’t care about what I was talking about: “Hygiene”. Very dirty and unprofessional place and I wouldn’t recommend anyone to go here because you might find some boogers in your food! I walked out so angry and I will never go to this place ever!

Excellent restaurant, great food and Mônica's service was very good.

Overall it was a good place with nice vegan options and their vegan burger was delicious made with a bean patty. Although I just wish it wasn’t that deep fried. Their beef burger was good too but that too had too much of oil. I personally prefer their skinny fries over chunky fries. Unfortunately couldn’t try their lemonade or other drinks because they were out. Restroom was not in a good condition

Better than expected, I have not been to GBK in over a decade. Pleasantly surprised

Amazing food and amazing service, great place to eat

Delicious food, staff was amazing

Zanda and Daniel were brilliant staff and the food was delicious

Brain dead staff. Never get an order right. Just go to five guys or honest burgers.

Promised for 6:00 but came at 7:00. Courier made massive detour on the way to our house. Food was stone cold and inedible. I would like a full refund as the food was thrown away. Also I complained to the restaurant and asked they remake the order but they refused. Terrible service all round

Ordered the (Vegan) Beyond burger with cheese. No mayo and hardly any salad, what was there was limp and tasteless, need to do better, no excuse for it. Costs enough and would expect better. Probably won't be ordering again.

food is the absolute best!! great service too- the servers are so kind and easy to talk to, would recommend to anyone wanting some quick good food!

Excellent dining experience, top customer service . Friendly staff

Ordered food for delivery cancelled 20 mins before delivery due to arrive

Certi munch ibr, perfect service by very lovey women. They even complimented my shoes. 😁😝

I ordered online, despite of the fact that I waited almost 1,5h for my food and it arrived cold and soggy, half of it was missing!!! Ridiculously small portion of fries and less than a half side pot of sauce. Quality and quantity not worth the money. Clearly no one knows anything about food in there, they should be shut down.

Terrible. Freezing cold, dirty water bottles. Service non-existent. It was empty and I can see why!

Very good burgers with a good app Update: Went here again. Would give it 6 stars if I could. EXCELLENT. No comment

Cyclist (not motorcycle) went to a delivery in the opposite direction first then rode straight past gbk in Ealing again before coming to me. As a result the sweet potato fries were stone cold. Burgers were luke warm but thankfully still tasty. Wish we'd spent the service charge going to the store

Waited for over an hour when the delivery time said 30-45 minutes and the driver never turned up but marked the order as delivered. Absolutely useless. Just Eat sent an automatic reply that they'll "look into it" but that is useless to me right now.

GBK in Ealing is a special treat for me and the family and recently every time we have gone they have been consistently good. GBK burgers are perfectly cooked and great value, i don't understand how people go to the Five Guys nearby over GBK this is much better. They also just started doing table service which is a nice touch

delicious food and great customer services. 👌🏻👌🏻🤤

The food is delicious, like usually

We love GBK , we just went to the one in Ealing brodway , Food is amazing . Really well done ! All nice and fresh ! Good as I remember , totally meeting the standards that I was expecting ! we had a warm welcoming from Nicoletta which is been really professional and kind with all our requests . We had the opportunity to have such a great conversation with the manager DP . Highly recommended! We will be back for sure 🙌🏼 Thank you to all the staff

I give standard rate, good place in general, little ££ not my first choice

Ordered on Deliveroo, phoned +442089980392 for allergy notes, told to call first, cancelled order, called back, told don't do allergy notes. Deliveroo offered to leave them, but there's no point. I'm sure the food it great so food 5/5.

I work in the City and sometimes is hard to cook at home. GBK is a very good and healthy alternative (grilled chicken is my favourite). Eleni is very professional and always very helpful! Zanda & Nikoletta are excellent hosts. They make sure you have everything you want and their service is superb! Thank you!

HI VERY HAPPY WITH THE SERVICE. NIKOLETTA, ZANDA & ELENI ARE MY STARS. THANK YOU! ELSIE

I very much like it there when I go with my Dad. Zanda is always very kind, Eleni very helpful and Nicoletta makes me laugh. These ladies are very vey good!! Thank you for being such a nice trio! Ariadne

Classic vegan burger was missing the onion and hardly any mayo, disappointing

Driver went to the wrong address inspite of accurate address given, and was 35 minutes late..food is cold, would like a refund please.

visited today ,food was delicious and staff members very friendly .

Very nice food and great customer service .I am very regular and they always giving 10out of 10 service

Very nice food and staff members very polite.

It's always nice when you return after a long period of time and you are recognized by name..many thanks to Zanda for welcoming me back..service was very pleasant as usual quick and efficient ..sadly the portion size has changed but that is fine with me.. Will definitely return and have a friendly chat

I just picked up my order and went home surprising my wife and daughter! … then it was really a big surprise when we opened the bag which contain a tow dark stick of wood i you cannot requintes if this is a meat !!! Adding some lovely photos bellow Thanks for the nice meal

Really nice food and nice staff

Great food, and amazing service from Zanda, thank you for making my experience rememberable

I am very amazed with the quality. It was very tasty and mix of ingredients was in great proportions. Will come back definitely.

My go to for Best beef burger takeaways. Very tasty and fresh. Customising options available. Skinny chips also a firm favourite.

Food was cold had to reheat and the burger was the smallest burger I ever got for £12...crazy how more expensive food is and the smaller the portions..

I recently visited GBK and i saw that there is great staff and delicious food.

Good was cold when it arrived. Korean burger was average, not much taste and looked as though it had been involved in a fight! Presentation, terrible. Spent around £25 and I would’ve been better off with a McDonalds.

The food was left out side the communal door of a block of flats, on the ground. Very disappointed.

Things are good again. Great manager

Very nice burger. Great that they also let you pick how you want it cooked, very few restaurants in UK do this. Medium rare means it’s juicy on arrival at the table. Lovely melted blue cheese on top. Asked for half bun, so just the bottom which was not soggy at all. My friend also enjoyed her burger, fresh and delicious. Not bad on price, you’d pay the same at 5 guys which is well over rated, over priced and usually over cooked!

The best burgers we had in a long time. Served by a wonderful Male Staff member who helped my daughter choose a burger due to her allergies. Now we know where to come for burgers in future with the family. Thank you for taking care of us.

Great food, burgers taste fresh and the house sauces are amazing.

Very nice Food And service was amazing♥️

The driver had to return to the restaurant so by the time he arrived, food was cold.

Burgers are normally really good, but my classic burger today was burnt which was disappointing as I had requested medium. The milkshake and fries however were nice.

Burger buns were burnt. Chicken was overcooked. Really disappointed.

Burger was super delicious! Sweet Potato fries were good. Normal fries were missing some salt. Delivery fast and on time.

I ordered ‘no lettuce’ and received a large piece of lettuce! Other than that,all good.

Great service and food. Really friendly delivery driver.

Chicken wasn't cooked properly and was unable to eat it

Went for dinner with Dad and 20 something niece who has a nut allergy. Was asked by staff when ordering if any allergies and mentioned this. They immediately checked all the items my niece could eat , even made her wash her hands when she touched the ketchup bottle and gave her individual sachets that had been kept aside . Provided a heater for my Dad as he felt cold , which was so thoughtful and nice. Manager checked on us a couple of times. I was so impressed and my niece and I went to thank him before we left. You would never get this level of customer care or positive atmosphere via a delivery !! Thank you GBK !

I didn’t receive my sweet potato fries & my burger was burnt. I would like a refund please

Absolutely very nice place. Very busy on weekends. Food very delicious and friendly staff, however they're focus on deliveries mainly. Worth to come in and have good time. Manager ( man, I forgot his name ) very helpful and super nice personality. Place old fashioned, they should change design, but overall worth it.

it was fantastic and the delivery guy was friendly too!

Food was nice as well as the milkshake. However the chips were a little cold which was a shame.

Only bad thing is the fries were suppose to be skinny fries but we got regular fries instead

Impressive packaging for the burger

The delivery guy was so nice and friendly.

used to love GBK. Now it’s got new owners who don’t care about the brand or the quality. Tasteless burgers, horrible delivery service. I had a burger missing from my order, called the restaurant and they were so rude on the phone. Said it’s not their problem and that I need to resolve with Uber. What? You packed the delivery bag and didn’t include a £12 burger Really expensive for bland food. Avoid

Burger was over cooked n tasted burnt on the outside and very dry I asked for medium It was more than well done. At these prices it's not good enough. Have ordered before and was very nice

GBK has always been my go to for a burger place but since lockdown when we’ve started getting it delivered the majority of our orders have had an issue. Either the food is cold, we’ve received half of the wrong order, sauces aren’t removed from burgers as specified, and we generally can’t order what we want as removing or adding to the burger is limited on Uber Eats and Deliveroo (not sure whether the restaurant or platform is responsible for this). Today was the last straw - as mentioned above you are not able to remove some ingredients from a number of the burgers. I really like the blue cheese burger but am unable to remove the onion jam on the apps so I haven’t ordered it for a long time. GBK have now added sauces as a separate extra including the blue cheese sauce so I ordered it separately to add to a plain beef burger. For some reason it was added to my sister’s chicken burger instead. So now neither of us had the burger we wanted. In addition the sweet potato fries were stone cold when they arrived. I only have myself to blame - why did I keep ordering from them? Well, the food is pretty good, especially the burgers, as long as it’s not cold and is actually what we ordered. But they appear to have stopped doing the super skinny fries so there’s nothing that will keep me ordering from them.

Burgers cooked to order are a very pleasant experience in the restaurant with delicious range of sauces. Garlic mayo was a blast and had a Rocket Man burger which is a great option for those who like spicy food.

Excellent food Will be ordering from GBK again xxxxx

Burger was very good, but I ordered a burger and a coke and didn't get the coke. May not sound like a big deal but it meant I had nothing to drink with the meal.

All nice, was cold on arrival though, was not in an insulated bag, just on passenger seat of car. Wrong dips provided. Annoying when you’ve paid £1.50 per dip.

BUT chips weren’t delivered in the takeaway and we couldn’t get in touch with JustEat, but the restaurant have offered us food on the house if we go pick up.

The Ealing staff member of the year 2022 works here !! Sucha blessing for us all

Missing the Carmel Milkshake from the order

Generally good burgers, nice clean restaurant. Friendly staff overall great place. On a down side they recently stopped the green / red sauces.

This place is absolutely wonderful. The staff is very kind and the food is good. Will visit again.

nice place to get a decent meal. Came in Friday night and a group of almost 20 come in at about 10:15pm(was just before they closed I guess). But the staff managed everything and seemed so happy to serve everyone. Friendly place.

Great customer service from Ikema made me feel comfortable and welcomed. I’ll definitely be visiting again.

The staff were rude and spent the whole time chatting at the counter. We weren't given any cutlery and condiments. When we asked for something, the waitress gave us attitude. The tables and chairs were dirty and we wiped it ourselves. We will not be coming here again.

Fantastic food and team .Thank you Ealing team!

Fantastic team and delicious food. Thank you team Ealing.

The online menu says 9.93£ for a meal but you gotta pay almost 16£ for it. Well done. 👎

Great food and great service.i will be back soon .Thanks you Ealing team .🧡👍

Brilliant service and amazing burgers.