Based on 592 opinions finded in 2 websites
Based on 592 opinions finded in 2 websites
Nº 93 in 479 in East Hertfordshire
Nº 12 of 96 British in East Hertfordshire
Opinions
Very homely atmosphere, great food . It’s like been in your front room,but a pub . Will definitely come back.
ben long . 2024-11-23
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Poor. Used to be a lovely Pub to have a Roast Dinner in, especially on the Sundays the Classic Cars turned up! Today's Roast Beef was frankly nothing of the sort, tough, stringy and tasteless - I suspect it wasn't the days Roast at all, but some pre-packaged 'Roast Beef' slices. Apart from that, it's a nice, friendly, local Pub.
John Bent . 2024-10-22
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Great food at a reasonable price. Loved the Halloumi chips, Goats Cheese Terrine with roast vegetables and the Filo parcel of cream cheese and hand cut chips with skins on . Also enjoyed the Lemon cheese cake presented as in a Michelin star restaurant. The individual Apple pie with sultanas and custard was large and tasty. Recommend the Guest Ale. Partner had a Wine Spritzer. Total. Bill £40 was good value. 15 February 2022 Visited again. I had a fantastic Beef Burger. Delicious burger thick quality tasty meat made on site . Great potato wedges with skin on. As it was Tuesday burger was half price. It is great value even at full price. My friend had Lamb Kofta Kebab, Tzatziki, Pitta & Salad. This was a small plate - this is more than enough for a full meal at just £6.95 and absolutely delicious. 29th March Back for a light meal. We loved the Halloumi chips with Salsa as a snack - salsa the best I have eaten. small plates of yummy Goats cheese with rocket and molasses and I had Mac and lobster cheese and homemade mini loaf . Finished if we each had really freshing kiwi, mango Eton Mess with passion fruit coulis and cream. 8th October 2024 The kitchen opens at 5pm so we popped in for a quick early meal. It was half price burgers on Monday and Tuesday We both chose a Lamb and Tzatziki burger. Delicious large homemade and great soft bun and generous skin on chips. I upgraded to Halloumi chips. Finished off with a lemon pannacotta tart with winter berry compote and excellent coffee. This is such a lovely community pub. I was amazed to find that whilst the publican family take a break locals including the Vicar are standing in as bar persons and a mobile street food and on some nights a mobile pizza van will be serving food.
Patrick Millar . 2024-10-10
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This lovely traditional village pub is a true gem. It exudes lots of character and charm, making it a delightful place to visit. The pub offers a good range of draft drinks, catering to various tastes and preferences. The food is nice, with a menu that features a variety of delicious options. Whether you’re looking for a cozy spot to enjoy a drink or a place to have a satisfying meal, this pub has it all. The atmosphere is warm and inviting, making it perfect for both locals and visitors alike. Highly recommended for anyone in search of a quintessential village pub experience.
Stuart Barnett . 2024-09-08
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Get the Sat Nav on and look for this hidden gem. Interesting menu full of different choices and that's both food and drink. All this is backed up by first class service, thanks to you Elspeth! Decent portions and fair prices.
swfjambo . 2024-08-19
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Met my family at the Goat as anniversary of our Dads passing, my Dad was from Hertford Heath, so we know the pub well. Landlady was rude, said she was on her own as no staff, wonder why. Asked for a packet of crisps to be given a carrier bag full of small not to be sold separately crisps, and other snacks, told to choose from bag. Garden scruffy, flowers in hanging baskets dead. You get the impression she’s doing you a favour serving you a pint of Guinness.
Sally B . 2024-08-15
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Lovely secluded pub overlooking village green.
Andrew Booth . 2024-08-07
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A charming village pub sited next to the green. Inside is a bit quirky but all the better for it. We went with a group of 16 for a mid-week lunch. The staff were very accommodating, the service was prompt, and the food was very good, with good sized portions at reasonable prices. In particular, the half roast chicken was massive but still moist and tender, and also the local ice-cream is very good. There were lots of appreciative comments. We will be going back.
Northstreet . 2024-07-23
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We only had drinks, it's a nice, authentic place.
hasan pektaş . 2024-07-14
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Food is fantastic, staff are lovely and the pub is cozy. The locals are lucky to have such an amazing pub on their doorstep!
Jarvis Crofts . 2024-07-13
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Very friendly service. Great family run pub, excellent food
Lorraine Fenton . 2024-07-05
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Its nothing like it was in the past. It was the place to go on the first Sunday of every month. With a massive selection of classic cars. Sadly and amazingly it's promoted by the current landlord.
Stewart Lebentz . 2024-06-11
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Stopped off today at the Goat what an absolutely cracking little pub. Friendly and very helpful staff which was lovely to see. Service 100% Food 100% drinks 100%. Child friendly lovely outdoor seating with shade or not. Will pop back again in the summer thank you made our day. Fish and chips were lovely.
Joy Kelly . 2024-06-02
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Superb pub. Great friendly atmosphere. Efficient staff who were obviously busy but kept on smiling and being welcoming. Excellent food - I recommend the ham and eggs. Realistic prices. Totally recommended and we will back.
John H . 2024-06-02
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first time we’ve been back for years, we got married at the church opposite so thought it would be nice to drop in for old times sake. as we got to the bar the barmaid said “are you here for lunch have you booked ?” we said we’d like a light lunch but hadn’t booked and she was so rude and said “no chance there’s a 40 minute wait” in such a rude way, so we walked out. would have been nicer for her to say “i’m so sorry we’re really busy at the moment but you’re welcome to have a drink and make yourselves comfortable, i’ll be as quick as possible. safe to say we will not be returning!
Debbie B . 2024-05-29
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Really nice village boozer. Friendly staff and good food too.
Fraser Pearce . 2024-04-15
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Just moved to a local area and drove past this pub which is located in such a nice village. Tried the food this evening and it was so good. Thank you for coping with our group of 7 plus 2 kids. We will definitely go back and and have a roast dinner.
Tintana . 2024-04-06
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A lovely place with good food and really friendly service. Went as a family of four and had a really nice meal. Will definitely be going again.
Jason Bullock . 2024-04-04
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The food and service still very good.
LG Parker . 2024-04-01
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Absolutely beautiful pub very welcoming and beautiful location. There is a beautiful little library there to swap books. Lovely selection of beers. A lovely village pub.
Lee Davey . 2024-03-11
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Beautiful old pub in the heart of the village. Well worth a visit
Sam Larsen . 2024-02-25
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Great food. Taylor Landlord perfection
Roy Fletcher . 2024-02-19
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Excellent chips. Small portions for the price on starters and sides. Also mind your head on the way in.
Max B . 2024-02-11
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Lovely old, family run and traditional pub that’s a centre of the local community and welcoming to walkers and visitors. Opposite the village green and church with lots of outside and inside seating and a book swap corner inside. One of our favourite pubs to walk or drive to.
Fiona McKenzie-Smith . 2024-01-13
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Charming family run business with an excellent/authentic homemade feeling to the food. Even the ketchup, sauces etc all appear to have been hand made in the restaurant. Brilliant and friendly staff. Very cosy and a little hobbit sized, so watch your heads....adds to the charm though.
Ola Fashade . 2024-01-04
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We had a post wedding celebration at one of our favourite pubs and Laura & the team at The Goat were fantastic. We had half the pub to ourselves and a finger food buffet - which was perfect.
Matt Quinn . 2023-12-30
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Food cheap, but of poor quality, large soggy chips most unappetising, Tribute Ale well kept and superb taste. Weird choice of furniture, out of character with age of pub. Good outlook over village green , large adjacent free car park
RoyS241 . 2023-11-07
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Rod and Kates wedding reception Saturday night was the best. They both looked stunning and the bridesmaids beautiful The staff worked tirelessly all day and night and the food was delicious. The ice cream parlour was a great idea. Loved the music and dressing up costumes provided too. The marquee looked amazing with the decor and lights. Thoroughly enjoyed the whole experience. I nearly forgot to mention the Hog Roast. So tasty. Thank you to everyone.
Mary Beech . 2023-10-23
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We had a Canadian friend staying with us for 5 weeks and in that time we had dined in many fine restaurants in Paris, Ireland and the UK. Our last meal together was in The Goat (our local) - and at the end of it our visitor said it was the best meal she'd had in the whole trip! My wife and I agreed!
MikeOwl9 . 2023-10-05
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Lovely and friendly local pub. Watch your head when inside.
Brynjar Myre . 2023-09-12
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Absolutely love this pub . I used to live in the area and go quite regularly. I never got to know the staff but always found them friendly and helpful.The food is always on point and I'm always amazed when I see a review that less than 5 ⭐. Just go in you won't be disappointed
David G . 2023-09-09
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The food here is lovely and the service attentive.
Julia Lawrence . 2023-09-05
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We came here for a celebratory work lunch after a recent project completion. We prearranged food requests and in total ordered 9 different mains for 14 people across their classics and summer specials. The food was spectacular and high praise from everyone who came. Special kudos to the chef and the rest of the team for being so accommodating with this last minute booking. Starters and deserts were also excellent. Thanks this will be my regular lunch place for work dos, FTCA ...also pints are probably a pound less than elsewhere.
Adam Pharmaron . 2023-09-01
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Great drink, lovely sandwich lunch, a nice welcome and very friendly service. Recommended.
David Pope . 2023-08-23
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Very nice pub with pleasant and friendly staff. Burgers are good & half price on Mondays & Tuesdays.
Roger Stone . 2023-08-22
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Good food, value and atmosphere - always a pleasant experience. Fish and chips is a particular favourite.
BrianNewmarch . 2023-08-16
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Went for a Saturday lunch and the bar staff were really friendly and welcoming. Food was great! Nice outdoor eating area when the weather is nice
Charlotte Allen . 2023-08-16
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Great pub, took our dog, food good
Joan Wigmore . 2023-08-11
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A lovely pub in Hertford Heath ,and a lovely pint of Greene King Ipa,there are some lovely walks around here, well worth a visit
Nick Porter . 2023-08-10
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Great place to see some nice cars and have a few pints.
Dave Barrett . 2023-08-06
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Had roast beef lunch and the cut of meat was tough and grisly (need to consider a better quality beef) followed by profiteroles which were crisp and lacked filling and chocolate.
Muzzman . 2023-07-31
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Went for a Sunday lunch. Food was lovely, staff great, but it took a while for the food to arrive. Would definitely go back though.
Dave Bell . 2023-07-21
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Probably the cleanest toilets I've ever experienced in a pub. Friendly staff. Great drink selection. Beautiful, quirky, characterful interior. Lovely food of ample portions. Especially loved the brownie and ice cream.
Dawn A-K . 2023-07-11
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Good pub but one meal came out luke warm.
Mark Keenan . 2023-06-06
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Awesome pub right on the village green, loads of outdoor seating in the sun. The chef makes great food, they keep the beer perfectly, always with a selection of top beers and gins! My favourite pub.
William Carter . 2023-06-04
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Have eaten here before, so hoping to have a nice celebratory lunch for a family members birthday we was bitterly disappointed. Chicken burger dry/overcooked, coleslaw with what seemed to be grained mustard was bitter & awful. Lack of customer service, support just told menus, cutlery & condiments on the shelf, help yourself, no re checking if meals were ok? More drinks etc? Garden unkempt grass & tatty old seating with rubbish disposed in the corner. Very sad let down to what was meant to be a special day.
kbox77 . 2023-05-20
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Lovely old pub, low ceilings. Good selection of beers and good food. Classic car meet there every 1st Sunday of the month.
Glenn Rogers . 2023-05-11
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Great atmosphere! Been going there since I was little but the new owners have made it so much better. They’re always happy to help and always seem to be filled with happy customers.
katie hills . 2023-05-05
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The chips are so nice and they come fresh. The seasoning is the best part.
J R . 2023-04-27
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We’ve just found this gem of a pub in Hertford Heath. The food is beautifully home made and really delicious and the service is fantastic. For a hefty stater, try the scotch egg for something truly reinvented and unique. The staff here are absolutely brilliant. We’ll be regulars
Adam Gammack . 2023-04-22
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Nice little pub, bit on the small side, so watch your head if you're over 5ft 10" 😂 Quaint setting on the village green, decent selection of beers and drinks and car parking available. Would be great for a sunday lunch in summer or a cosy toddy during the winter.
Chris C . 2023-04-06
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Good food with a good menu with a friendly service, a gem in the middle of nowhere
David Moss . 2023-04-06
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Love the pub, a real community hub. Would visit more often if they offered some main courses as small plates. Please also put fish cakes back on the menu.
helen clark . 2023-04-04
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Classic car meet ,great coffee and sausage rolls while looking at the cars
Peter Mason . 2023-04-02
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Great food and the staff were amazing
Antonio Martena . 2023-04-02
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Friendly atmosphere, amazing food. Would recommend to anyone.
Mark Jackson . 2023-03-19
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I gave a review of the car meet at the Goat pub last month which did not read correctly, the "pub" is very good I booked it for a wake around a year ago, food and staff were very good and it is a great place to have a car meeting point on the 1st Sunday of each month. Sorry to the Pub landlord for the 3 star rating I agree you warrant at least 4 stars.
Richard Amos . 2023-03-07
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Came in for a roast in January and it was really good, the pub had its classic car Sunday and it’s a wicked place!! I will be returning again.
Christopher Edwards . 2023-02-24
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Had a lovely family get-together here on a Monday. Good food (with special offers like half price homemade burgers on Mondays), friendly service and comfy surroundings. Just one thing I would say to the team: please check on flat white coffee, it's not the same as a cappuccino ☺️ Will visit again.
David Wells . 2023-02-22
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Recently held a wake here, staff were friendly and helpful and food was amazing. Will definitely be returning but for a different reason.
Sam Culling . 2023-02-11
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Have paid several visits to this pub over the last few weeks. The food is a cut above, clearly the chef is very capable. Beer well kept you will not be disappointed.
David Peacock . 2023-02-10
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This is a great meeting place as a pub, however, the food really lets it down. We ate here on a January lunchtime when it was not at all busy. One friend’s soup arrived stone cold and had to be taken back to the kitchen. Garlic creamy mushrooms tasted entirely of vinegar and little else. Calamari were chewy, no one was happy with their food choice. Luckily it was not expensive but even so… We won’t be eating here again.
salsadirect . 2023-01-14
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Something epic about almost banging your head on the roof. A old English pub with great beer and the cheesy chips are on point.
Malcolm Baron . 2023-01-10
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Lovely little pub. Nice warm fire and radiators. Cosy and chilled. Perfect.
MIKE GROVE . 2022-12-20
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Amazing food great service Tom fantastic man Scallops was amazing
Emma Greene . 2022-12-11
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Great food, ambience & service. Lovely village pub. Would definately visit again. Best to book though.
Deirdre Harris-Smith . 2022-11-26
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Good menu selection and enjoyed a lovely steak and ale pie. Friendly, helpful and polite staff. Would recommend.
K Hendry . 2022-11-17
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Great eats. You pay what you order for. Smaller portions decoratively served with a slice of bon homi. You can at least eat 3 courses where other places stuff you to the gunnels. Nice atmosphere. It was lunchtime on Friday and plenty of room. A treat awaits you. Mind your head in the bar!!!
Dave Lee . 2022-11-05
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A quaint little pub. I’ve been a couple of times now, but sadly won’t return. The staff are very lovely and friendly, so no issues there. Service was slow, however. But the food is really average. The roasts are pretty bad. I’ve had both the chicken and beef roasts now. Vegetables are cooked so hard, they are like plantains. Potatoes were rock hard. Beef was tough. The chicken roast was rolled up, formed chicken with Paxo like stuffing inside. Where are the slices of chicken or half a chicken? Dessert was brioche with custards. The brioche was doughy and stodgy. The custard surely must have been that powdered Bird’s custard. Really poor food in my mind. A shame, as it’s a lovely little pub in a lovely location. But seriously, if you can’t do a roast properly in a pub, then don’t bother. I can’t possibly return to eat there. 3/5.
nickw1979 . 2022-10-30
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Just had a meal at this lovely friendly pub. Great food, good choice available, will definitely be back . Had another lovely meal today, thankyou ...
Susan Ling . 2022-10-27
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Very old village pub, warm and welcoming and family orientated. The food is first class. I have no hesitation in recommending The Goat.
Phil Williams . 2022-10-25
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Nice atmosphere and staff. Very good Sunday lunch
James Dargan . 2022-10-10
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Good pub grub, portions could be bigger and served quicker. Service is excellent.
Tony Minides . 2022-10-09
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Cosy pub with nice ambience. Attentive staff. Fair number of dishes on menu. I did however think my portion of haddock was a bit stingy and you don't get any veg with it. Most pubs at least offer peas. Quite a small sized coffee as well. Good parking as pub has a small car park plus additional parking around the village green. Great idea to have a book borrow/swap. 3 choices of bitter on tap which is more than some pubs these days. You're often lucky if you get offered one. Overall food OK and pub has a nice community feel.
Teresa Wilson . 2022-10-05
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Lovely quirky environment. Friendly staff. Nice place
Hana Ddutt . 2022-09-21
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Visited it twice in a week! Very good steak and kidney pie.
Diana Perkins . 2022-09-18
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Lovely food and made you feel welcome.
Phil Drake . 2022-09-15
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Lovely pub with great staff. We went for a Sunday roast. We both went for the beef which came with a side dish of cauliflower cheese. A starter of garlic mushrooms. A Processco and a cider. £40 very reasonable. The starter was yummy. Very tasty indeed. The roast was disappointing. Not awful, but not great. The gravy was already over the meat (we like to add our own) it was a jelly like consistency (not home made). There were no greens on the plate (you didn’t get to choose the vegetables) so the plate looked a little dull and all beige. The cauliflower cheese had no sauce. It was boiled cauliflower with cheese mixed in. The cheese was bland and more like mozzarella and there was no white sauce, at the bottom of the dish it was all watery, such a shame. It looked good but it was just boiled cauliflower and not a cauliflower cheese. We will definitely be coming to the pub again but not for a Sunday roast.
MrsPancakes3 . 2022-08-25
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Lovely old pub. Tasty fish and chips. Has its own community used book area
Clare Gollop . 2022-08-14
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We came for a meal on Saturday 30th July, when we arrived at 7pm we were not advised the kitchin closed at 8.15pm, we were taken to our table placed our orders, starters were very good, bit dissapointed by the main courses, I ordered ham egg and chips, chips were over cooked, bits of the ham were chewy couldnt eat it. My partner ordered the toad in the hole, when it came out, it looked like it had been left in the oven as it was very well done, close to burnt, in my opinion it should not have been served, we put it down to us being the last table to eat before the kitchin closed, not really the right approach to rush through the service. In our opinion it just felt like the main meals had been rushed to enable the chef to close the kitchin. We wont be coming back. Sorry
Lindsay Roe . 2022-08-01
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Visited on a Friday night. Walked in to hear a couple chatting at the bar using foul language. Food was uninspiring - chewy calamari, Yorkshire pudding in the toad in the hole was very stodgy. Won’t be retuning.
Deborah2110 . 2022-07-29
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Dropped in for lunch yesterday. What a lovely experience! The staff were friendly and professional, the food was freshly cooked and very tasty. The menu is nice and varied, and to top it all Tuesday's half price burger day ! We'll definitely be back
M HG . 2022-07-27
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Lovely little pub on Hertford Heath. Only been briefly for a coffee, but the beer looked good.
Alan & Angela Dale . 2022-07-17
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Great food, really friendly atmosphere, Staff are amazing!
Chris Stevenson . 2022-07-14
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Didn’t enjoy this meal and wouldn’t be going back .. ever! Clean beautiful tables, yet disgusting worn out carpets- that were a bit smelly, amazing whitebait for some and swordfish was delicious- as was the side salads. However the smoked salmon was inedible- discoloured - hard, tasteless, fatty, gristly and just disgusting. There was also a weevil egg in the remains of my sons brown rice …. After he’d eaten. Sorry- not great!
annettewW1788LP . 2022-07-09
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Just went there for a once a month car meet but pub feels old and warming with its low beams
Lewis Loizou . 2022-07-04
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Good company, good food and good service. Thank you
Katharine Howson . 2022-07-01
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A nice little village pub with a mixed old world/modern contemporary decor vibe and a friendly atmosphere. The food was ok, I wouldn't say fabulous, and I did personally feel the menu was slightly limited, but maybe that was me on the day. having settled on some shared starters (not a lot for vegetarians on the whole menu really) we ordered those and a main each. Three of these meals came with what they described as "chips". They were not. I get that this is not the end of the world, but if I want wedges, which I never do because I cannot abide them (or skin on chips) I would order them. These were straight out of the quarter of an unpeeled potato whack 'em in the oven school of cookery. I get that this is my gripe and many would not be phased (my table mates were not, but agreed they were NOT chips) but say what you are selling please. I did politely mention it to the waitress that "sorry, but these aren't actually chips" and was told "yes they are" pregnant pause........ Me "sorry but they are actually wedges"............... "no, they are our chips" ................ Apparently I stand corrected. On the whole a decent experience, and I would recommend, but skin on spud haters beware! :)
1972katieliz . 2022-06-28
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The Goat is an English pub on Hertford Heath, It has low oak beamed ceilings, you can eat there but you need to check times. It has lovely surroundings( little village green and Country side) it has very pleasant staff, and is very popular with walkers, and Ramblers
Paul Mogan . 2022-06-27
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Unbelievable food. Every starter was flavoursome. We ordered starters rather than the main meals, filling and very tasty!
Sadril Cassim . 2022-06-11
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While it was a little chilly (we appreciate it's summer and things are tight for fuel rn), the staff were lovely and helpful and explained that there may be a bit of a wait for our food. The toasted ham and cheese sandwiches and skin on chips were absolutely delicious. The staff even answered queries about their gf items (my partner is celiac and it's often hard to eat out.) Lovely atmosphere and very comfortable chairs!
Lissy Howdle . 2022-06-01
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Great vegan burger, even better when I went to pay and was told it was half price on burgers on Mon and Tue!
Patricia Ling . 2022-05-10
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Some time last week the thought of a Ploughman’s lunch popped into my head. Not entirely sure why but when a friend suggested meeting for Lunch on Saturday I knew I had to have a Ploughman’s. A little bit of internet research and we found this gem of a pub. So glad we did. We both ordered ploughman’s and it was superb. There were two thick slices of ham , two slices of pork, Stilton, Brie and Cheddar. This as accompanied by a lovely salad , bread, butter , Branston Pickle , Red onion chutney and home made pickled onion and gherkins. IT WAS SUPERB. Service was excellent and friendly.
Gavlar502 . 2022-04-24
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It’s mean to be A family pub which should have food for all parties of the family. Kids, adults and elderly. I don't think they like people not English or local. Nephew is lactose intolerable but only two items on menu and no dessert for them. No diet or sugar free drinks just water and this is a pub whose main aspect is to provide drinks for customers. They Placed us on a table with no room for people to squeeze past into the kitchen and kept kicking the high chair with the child in place. Instead of giving us a better suited table which they did have. No health options for people which is shocking. They do a chicken salad for kids but not an adult portion. Food was nice as least but service was terrible. Didn’t know anything about the menu. Was not apologetic after she dropped the milk for another customer and it splashed me and my son. No Sunday roast on the menu we were given but other customers seemed to have been able to order it. Maybe it’s because they don’t like people not British going into their pub as we surely didn’t get the same service as the English customers there.
Andreas Panteli . 2022-04-24
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Lovely food, mind your head with the old wooden beams at the bar!
Natasha Stephens . 2022-04-18
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Amazing pub amazing people and amazing food
Dan Capel . 2022-04-16
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We visited as a party of 15 to celebrate a couple of family birthdays. Having pre-booked our choice of food the service, quality of food and overall cost for the evening did not disappoint. We also loved the way the tables were set out in a square so it meant we could all engage in the fun. Everyone was really impressed and we will certainly return.
Jacks T . 2022-03-25
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amazing delicious food lovely staff lovely pub 5 stars and more x
Soup Dragon . 2022-03-19
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Quality food, a great taste, a must visit, not ordinary pub grub, far from it. A wide choice of drinks which you would expect from a pub including coffee. Service slightly slow, but very friendly.
jekyll2013 . 2022-03-17
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I have been here many times and have always enjoyed the experience.
Phil . 2022-03-01
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Delicious and freshly made fish and chips right in front of you. The prices are great and the staff are really nice! Highly recommend Dali’s.
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Whenever we go, this place is always busy no matter what day or time. This is simply because of the quality of the service and products. today, we had a sandwich. Mine, chicken salad with onion marmalade was simply delicious (who would think of marmalade in a chicken salad sandwich)? The other sandwich was prawn salad which I'm told was also delicious. Both sandwiches were at least an inch thick and no, that was not mostly salad, but chicken and prawn. My cappuccino was simply lovely. Add to this the staff are always friendly and accommodating, what else can anyone want?
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6 of us ladies of leisure had breakfast in here this morning. Have been here a few times and they never disappoint. Food and service is consistently good. Run by a lovely friendly family. We all opted for omelettes ( different fillings) and they were perfect. Good coffee as well. Will be making this a more regular haunt . Can’t recommend enough
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Our weekend treat! The wife and I come here at least once every weekend. Constantly good food and the friendliest staff. Even when they are busy they have time for a smile for the customer. They do the best cup of tea for sure. Our preference is a nice strong builders tea, they get it spot on every time. We always look forward to our next visit.