Based on 2.401 opinions finded in 2 websites
Based on 2.401 opinions finded in 2 websites
Opinions
Lovely Sunday lunch. Good to have some plant based options too. Friendly staff. My only criticism is that there were just two roast potatoes and one parsnip with the roast dinner. Would have been perfect to have had a couple more!
kefalos-kos . 2024-01-14
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Booked for Boxing Day with my family in total six adults and two children. Menu was limited so we had a mix of fish and chips and beef burger and chips. Burger and chips had to be sent back due to not being cooked properly. Fish had obviously come straight out of the freezer and was more batter than fish, also the chips were not cooked. The staff were more interested in laying the tables for breakfast than us and the deputy manager looked as though he had just got out of bed! The deputy manager kept apologising and offered us money off the bill which was accepted but by then our afternoon had been ruined. He said that he would leave a note for the manager to contact me in the morning as he was not there on Boxing Day, at the time of writing this no one has contacted me. I had booked with them for my wife’s special birthday at the end of Jan but having received no communication from them to reassure me things would be any better I have decided to cancel. I sent them a note as to why I’ve cancelled but have still not received any communication back.
Escape12496959290 . 2024-01-04
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Christmas Day, a large booking. Starters were tiny and unseasoned. The mains were bland and my partner believes used a large vat of Bisto gravy. For the prices we were paying, we would expect a homemade gravy or jus. The desserts weren’t great either: Christmas pudding arrived stone cold. Had to go to the bar twice to get served and the only saving grace was the kind and clearly overstretched waitress who took care of us. The bill charged us for an extra child’s menu. Please don’t do Christmas Day in future if you can’t handle it. The standards were really really poor.
KSCRichardson . 2024-01-02
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Poor food - main course was cold and dessert was clearly microwaved. Every chef in the country knows that if you microwave pastry it goes soggy - GHT need a new chef who actually cares about the standard of food leaving the kitchen. Very disappointing particularly as the price was very high and it markets itself as a fine dining and high quality hotel experience… Very average!
Vespamuppet . 2023-12-30
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One night stay in our previously home city. How disappointing! The apartment was gloomy due to decor and partially clean. I had to go over to main hotel and ask for the cleaning to be done. Oddly the roof has skylights with no blinds, almost an atrium. Not great if you want to sleep in. The neighbouring building offers noise from its tenants as if they are in your room so beware if you want an early night! We wouldn’t return ever. Recent excursion to central London in similar accommodation at similar price was far superior which is a comparison we struggle with. To be fair the staff seem genuinely caring. This is time for management to look inwardly and consider the environment they are not scrutinising. Another example is the building exterior with smashed glass waiting to be swept, and the pan and brush abandoned by our window. Pride and investment I appear to be missing.
julie M . 2023-12-29
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Four of us arrived at 1pm and sat (squeezed) in the back of the conservatory. Cold, noisy, cramped and uncomfortable with far too many tables for the space. The level of noise was incredible and made conversation virtually impossible. We also had to politely ask people to move from adjoining tables if we wanted to go to loo or bar (no table service for drinks we were sat it appeared). As an aside, I had contacted the GTH some weeks before requesting a table with good access for my disabled father in law. He couldn’t make lunch in the end and this was just as well as he couldn’t have got to the table provided. Service was slow and a little confused with wrong starters brought to table after a 45 minute wait. It was then a further hour before we received mains (we did receive an apology). Oh, and the four slices of sourdough bread that were on the table when we arrived were stale and hard. Fortunately the deserts arrived soon after as we just wanted to get out at that point. Starters were poor, mains and deserts okay. And then….. I went to pay for drinks and was told that the total bill was in excess of £540. This was for a pint of lager, two gin and tonics, three soda and limes, a Diet Coke and a Prosecco. I of course said that it was completely wrong. The waiter then said it was because I hadn’t paid for all of our meals, just a deposit. No, I said, I’ve already paid over £500 for the meals including a 10% service charge (I should have asked for this charge back). No you haven’t he said, yes I have I said and so it went (and all of front of other staff and customers). I finally I asked to see an itemised receipt for everything i was being asked to pay for. He printed this out and…. it was for an amount just under £1000 - this for a table of five then reduced to four and not much in the way of drinks. So, between £200-250 each for lunch. Even the waiter at this point conceded this was wrong and then, after looking carefully at the receipt, admitted that other people’s meals and drinks had been added to my bill. After seeing the light and recalculating my total bill outstanding it came to….. £37. This is our fourth Christmas lunch at the Georgian Townhouse, normally with a larger group it has to be said, and we have had good experiences in the past. Profit before quality undoubtedly was the priority on this occasion and it pretty well wrecked our day. We won’t be going back.
Karl C . 2023-12-25
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Visited for the first and last time, extremely disappointed! Went with a group of friends and we were seated in the conservatory, condensation dripped down on us continuously and soaked our backs and bums! A few of of requested in advance not to have pigs in blankets or stuffing as it has pork in it, no vegetarian option available so we asked for extra vegetables, when the meals were bought out they said they knew nothing about the requested changes and said we’d have to wait another 20 minutes for just turkey, veg and potatoes! I felt sorry for the waitress as it wasn’t her fault just management incompetence! The Christmas pudding was dry and tasteless and we had to pay a 10% tip in advance which was a joke and very cheeky, they wouldn’t have had a tip from us definitely! We spoke to a manager who took an email address and said he’d see what he could do but we’re not holding our breaths and won’t be back!
samipayne . 2023-12-15
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Very busy and buoyant atmosphere in the run up to Xmas. Service was good, a little slow at times, but generally good throughout. Food was well presented and very tasty. A bit on the pricey side perhaps. Overall a very good visit and we will be back!
266jamiec . 2023-12-12
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Very disappointing Sunday roast, soggy roast potatoes! Wouldn't recommend. Roast potatoes should be crunchy! I asked for no meat, I'm not vegetarian just love veggies.
Pippafes . 2023-12-03
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It was okay. We had fun. We come every year for our Christmas work meal. I have bought big groups here for years. But they have overcharged us on our bill. I have emailed 5 times and they are ignoring so essentially they have stolen our money. Never again will i return, i have now fronted this so our team member is not out of pocket as i organised. I don't mind being over charged as much as being ignored, theres nothing more disrespectful.
bungleniko . 2023-11-30
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We have used the GT as a venue for celebrations in the past, and so it made a good choice for a Sunday lunch with friends around the time of my wife’s birthday. There were 6 of us in total and we spent around 4 hours here. The menu choice is exactly as you would expect - standard roasts with some dietary alternatives, a range of desserts and a wide drinks menu. Food was delicious, service was fast and friendly. Great ambience to the place, bright and buzzing throughout. On a more practical note, the GT is at the top of Unthank Road near the Roman Catholic Cathedral. It has parking out front, but it is also a hotel so a number of places are full from the outset. If you can walk or taxi there it might be better but allow some time for parking otherwise.
RockyJohnnyB . 2023-11-13
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Set menu (at £29 a head) had limited choice but food was nice. However I was disappointed with the roulade which was more like a child's portion. Wine over £12 a glass! Then they add 12.5% service charge to the bill. Pleasant evening in the company of friends but I thought it was overpriced and probably won't rush back.
Lorraine B . 2023-11-10
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To say I’m absolutely disappointed with our stay is an understatement, having paid £197 for what was supposed to be a family weekend was turned sour by a member of staff asking if we were checking out when we had plenty of time, the room was full of cobwebs, we had a broken chair and a very dubious lamp in our room, the blind in our room was actually broken to the extent we couldn’t open it, the food was to a certain degree ok,the bar staff were to be fair amazing with the exception of the are you checking out staff member, the pictures on their website look nothing like that when you arrive,sorry to say but we would never stay there again,and the fact that when you write a review on their website they actually block it so no one else can see it,talk about freedom of speech.
Steven D . 2023-11-05
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Decided to give the place another try after a very lacklustre couple of visits years ago. Massively understaffed even though the place was rammed due to a couple of parties/socials. There was one lad manning the entire bar and as a result, we waited 15 minutes to be served! Additionally, the price of a round is basically London prices now. We had two pints and a glass of rose wine and it came to something like £21!!! Left after that and went to a much nicer pub down the road and got the same for £13. This place is the definition of fur coat and no knickers I’m afraid to say.
ellawilliams2016 . 2023-11-05
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A business meeting. Staff were great. We just wanted a sandwich as our meeting was more important than eating. We had a sandwich and a soup..... the bread was so old I am surprised it wasnt green, it was also cold so came out of a fridge. £7.50 for a cheese sandwich I can live with but only if its fresh.... if the owners see this please take it as an opportunity to improve your offering.
Rob S . 2023-11-01
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It’s so sad to see the decline of this hotel/restaurant. The last two times I’ve noticed the inability to communicate with them. The phone is never answered. This week I wanted to book a table for dinner after a 5 hour journey. I left various...
Claire F . 2023-10-25
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Just had lunch here with family, I wouldn't say I was overwhelmed with service or food. Polite staff and lovely areas for eating inside and out. We had Grandson (3yrs)with us and small play area in side. Outside play area newly added but aimed for...
Sam H . 2023-09-13
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We met up for lunch with friends who had recently moved to Norwich. It was their suggestion we ate at the Georgian Town House and what a splendid choice it was. Our lunch was amazing, the service impeccable and the cost was far less than...
Wobblyone . 2023-09-12
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Very average food. Limited menu and mediocre. Nothing visible to say they were cashless or that there was a ‘service’ charge.
Y3212ULbobb . 2023-09-11
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Fabulous hotel, friendly staff, excellent service and hotel room beautifully furnished. We had the cosy room, plenty of space equiped with a fridge and brilliant refreshments selection. Well impressed with the fridge. Book direct with hotel, best value. Thank you for a wonderful stay.
Lorna S . 2023-09-07
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My daughter, one of our besties and I had a delicious breakfast here today (1st August). The 2 young chaps who served us our food and drinks were super friendly, highly efficient and nothing was too much trouble for them (all 3 of us wanted...
Teresa H . 2023-08-01
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The best part of the place is how they cater for families. Great play area in the garden and play area inside. However food is over priced and poor. I paid £5 for this bacon bap. We were given the brunch menu when we arrived...
WelcometoNeverland . 2023-07-22
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We visited the Georgian Townhouse with family in celebration of my partner and his sister both graduating from UEA and had a wonderful meal. Our server (I think their name was connor?) was fantastic and the right amount of attentiveness. The food was incredible, and...
sophiebW2774VJ . 2023-07-21
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The Georgian Townhouse is a smart hotel in the Golden Triangle of Norwich at the top of Unthank Road, and is a sister to the Hoste Arms in Burnham Market. It’s very well presented, with a nice spacious restaurant and bar, outside eating, a decent...
RockyJohnnyB . 2023-06-28
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Lunch The Georgian Town House In the beer garden. Before leaving Norwich, we just had to stop by here. It's an amiable pub, with, er, rooms, and occupies a central location in the heart of Norwich's coolest district. We had a little peak at one...
guyswhodine . 2023-06-23
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I really wanted to like this as the potential is there, but there were just too many things that got in the way. Booked a table for 2 on a Monday evening. Not too busy and we chose to sit in the courtyard as the...
662AndyB . 2023-06-17
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Terrible. Went for an afternoon tea, 15 plus of us. Issues: Sandwiches had next to no filling (see pic) . One of us even got a sandwich with just 1 slice of bread ,no filling or other slice. We were asked if we wanted 'drinks'...
Roy590 . 2023-05-08
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Really pleasant Spanish waitress was the highlight - remainder looked disinterested which is hardly surprising judging by the ‘id rather not be doing this’ face of the bearded manager. Our third visit for Sunday roast, each time it’s been average (or disappointing) and so at...
baconovich . 2023-05-06
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Excellent service and food as usual . Thankyou for a lovely evening. Had a table for 10 people . Starters were so tasty and the sharing platter was spot on. Steak cooked just how I asked . Everyone left full and Happy
paul c . 2023-04-16
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This was the first time I have been to this restaurant. We visited for my father-in-laws 90th birthday meal for Sunday lunch. We had pre ordered so they knew what we were having for starters and main course, the table was booked for 1.30, the...
Wander781187 . 2023-03-06
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Room was lovely, spacious and clean. Good sized bar/restaurant. I only had breakfast there, but a great choice to be had and the food set me up for the day.
dardrumg . 2023-02-20
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Have been a regular here for some time and always loved it, but in recent months seen the quality drop, and it keeps on dropping. Today will be our last time here. Two orders of pork belly, both inedible. The ‘meat’ was just rolled fat...
GoPlaces45169737696 . 2023-02-05
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Wow. This place has gone downhill. If you are going to charge the best part of £15 for a burger at least put some effort in! Chicken burger was awful. Stringy, overcooked, and sent back. Swapped it out for a burger. Not much better, a...
863nickm . 2023-01-23
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On Sunday 8th January 2023 I went with my daughter, son-in-law and grandaughter for lunch. My daughter and grandaugter were served with their shared vegan meal. My son-in-law and I waited for a further 20 minutes before our roast sirloin beef arrived. The vegetables were...
Pete B . 2023-01-08
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Went in December for Christmas meal. Tasteless cold food. Sprouts so hard you couldn’t get a fork into them. We all mentioned it by were told oh dear! Food was sent back as it was cold. Table clearly squeezed in by the door so very...
Louise W . 2023-01-05
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I came for lunch with my family on a quiet day between Christmas and NY. Although we were sat on a booth in clear view of the many members of staff on shift, we had to get up to ask for more drinks, to ask...
WanderingPols . 2023-01-01
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Frustratingly there were aspects of the experience that were good and have the potential to make this a great venue: many of the staff were friendly (particularly the male member of staff at the bar who was very proactive, friendly and professional); the decor is...
visit10 . 2022-12-30
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First the positives. This is a lovely building & restaurant nestled on the edge of this fine city. It is dog friendly. It sells a good choice of real ales (although they are a little overpriced compared to most other real ale pubs in the...
daveoto . 2022-12-28
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Been a few times and it has always been not bad. But this occasion I didn’t enjoy the breakfast. I had the smoked salmon on toast with poached eggs. The sour dough was small and dry, the salmon was fine, and the eggs over cooked...
Madaybloc78 . 2022-12-27
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The tables are too low. My legs will lose all circulation. There is no space to sit. Squishy. Please decrease the height of the chairs and let your tables increase the legs so they are taller.
avaxw . 2022-12-20
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We visited with extended family for a Christmas lunch, and we all ordered off the 2- or 3-course meal menu. We paid about £25 on the meal each. The roasts were unfortunately much better looking than they tasted, and the turkey was one of the...
ellawilliams2016 . 2022-12-18
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The price for drinks in this place is in keeping with central London. The food here is good and it’s a beautiful building. My most recent visit felt like gate crashing 20 office Xmas parties.
SmartDamo . 2022-12-13
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Staying at hotel - Well presented restaurant and bar, with continuous trade. Had an evening meal of Veg burger with chips and side salad with a non-alcoholic cider followed by a delicious pear and almond pie with clotted cream. Very well presented, tasty and filling....
Q6065WXalexandrag . 2022-11-24
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We had a lovely afternoon at The Georgian Townhouse. Cheerful (and plenty) of staff, efficient service and a lovely, bustling ambiance. Highly recommended.
UKyazz . 2022-11-20
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I am glad we chose The Georgian Townhouse for our stay when going to the nearby theatre. The lunch was delicious served by friendly, efficient staff. The room was a delight and breakfast was outstanding. We are looking forward to returning just for the experience...
T1859CZrobertw . 2022-11-15
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Just wanted to say thank to the lovely staff at lunch time today. I was having a really bad day and was upset which staff picked up on and when I came to pay they said my tea was on the house. Your kindness made...
jaynewX1604IY . 2022-11-12
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Went to the georgian townhouse for food, it was not worth the money, tasteless, small portions and very disappointing. Staff lacked enthusiasm and clearly didn't want to be there. AVOID!!
holliebM5571IV . 2022-10-24
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It offers a good choice of freshly prepared tasty food. A bit on the pricey side but service is attentive and efficient.
Parigne2016 . 2022-10-07
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Childrens menu is a bit random. Salmon steak, sirloin steak, salads??? Ordered a lamb rump which was such a small portion for the price it’s a rip off. Plus the adult sirloin steak firstly ordered rare came well done. Second attempt cooked perfect but so...
Gayle1977 . 2022-09-01
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Food very average, and didn't fit the menu description. Review sent by them afterwards didn't include what was on menu!
helen19592020 . 2022-08-21
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Menu options were a little limited if you are a meat eater. But the quality of cooking is good. Breakfast options were preferred
colinbF6605PY . 2022-08-09
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We hebben heerlijk geluncht in dit restaurant, veel zitplaatsen en een enorm terras achter het hotel/restaurant. Goede parkeergelegenheid voor het...
CeesBol . 2022-06-10
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We visited Norfolk last weekend to catch up with my Partner’s ex work colleague and friend. They hadn’t seen each other for 12 years! We ended up for a late lunch/early dinner in The Georgian Townhouse in Norwich which was absolutely excellent. The Sunday roast...
Brigitte K . 2022-05-31
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Had lunch here on a Sunday. We had a new server who was very friendly and helpful. I had the burger and it was amazing—very tender and juicy. We also had the meat board which was ample and the sourdough bread which came with olives....
Gulielmus4 . 2022-05-15
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I’m sure the management don’t bother to read the reviews here otherwise the food quality would have improved a bit. That explains rather empty restaurant area during sunny lunchtime on Friday ! As a regular of this restaurant over the years, we finally, sadly decided...
Pangyflower . 2022-05-13
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Visited with my son and his family. First off they couldn't manage cauliflower cheese for my granddaughter, then they couldn't manage a wrap, though both on the menu. My son's steak was ordered as " medium"...it wasn't. Overall, quality of food poor and overpriced. There...
Tuftychris . 2022-05-03
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We were a party of six today (Sunday 20th March 2022). Our waitress didn't once smile, she was sullen and unfriendly. We were not told the soup of the day (had to ask), and one of us wanted a sandwich from the menu, but was...
Castle_Rory1229 . 2022-03-20
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TGT as it likes to call itself uses the same spiel about how marvellous they are for reviews of both the Townhouse Hotel and Townhouse Restaurant. This leaves me in a bit of a pickle as to where to leave my review. What I can...
251cliveb . 2022-03-18
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Good varied menu - very good breakfasts with amazing yellow free range eggs. Snack supper of a squid dish and scallop dish was excellant
382phyllisc . 2022-02-23
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Great choice of drinks and probably one of the classiest places you can watch sports in the city. I haven’t been here in a long time, but I’ll definitely be back.
SmartDamo . 2022-02-14
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Revisiting the Georgian townhouse after a 2 year gap - wow the place has gone downhill. What was once a vibrant and good quality pub is now dirty and run down. The place is filthy, urine all over the floor in the gents and not...
275mattp . 2022-02-12
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It was a lovely place to stay, the room was beautiful and the food delicious. However they could do with a light above the desk as it's pretty much useless after 4pm. We were in room 15, the only problem being when someone got to...
jessiewitham . 2022-01-26
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Visited here with a friend. The food was good and the service was great. A big fluffy cat visits sometimes so don’t be afraid. Ample parking. The crispy calamari was a bit on the stingy side - only gripe about this place.
JH72 . 2022-01-22
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I wouldn’t score my visit. The restaurant was cold. Our meals were the worst meals we’ve ever had. I had scallops to start. I struggled to find the scallops, the pieces of chorizo were bigger and as for the sweet corn salsa, this was simply...
Claire H . 2022-01-15
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Had pre booked table for Sunday Lunch . Friendly staff on arrival . Food and drinks order taken quite quickly . Forgot the water . The roasts arrived promptly . That was our first clue . Presentation looked ok ,but first cut of the carrot...
462steve123 . 2021-10-24
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Seriously good food served hot and ready to a large group, it was very impressive. Menu was imaginative and a pleasant surprise. Thank you
juliant778 . 2021-10-18
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We have just returned home from a 2 night stay, hotel is modern/rustic interesting decor. Food was scrumptious 8 out of 10. The room we stayed in was spacious, my husband & i met a young lady who was cleaning our room upon returning from...
martherp . 2021-10-09
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Quite possibly the worst halloumi I have ever eaten. We ased for it to be cooked properly but it was still smelly, rancid and wet. The waiter proceeded to shout in the kitchen about our complaint and we could hear the rude denials that we...
joannahA6914ER . 2021-09-26
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Visited on a Sunday with three others and we all enjoyed a relaxing Sunday lunch. We had the beef and lamb roast plus a Caesar salad. The food arrived quickly and was delicious and plentiful. One tip with the roasts is the extra portions are...
Dene H . 2021-09-12
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I had booked for my Mother’s Birthday meal three weeks in advance of going. Asked specifically for the table next to the play area as we had small children with us. I was told upon making the booking that this would not be a problem...
saraheV3226OI . 2021-09-04
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The restaurant was so pretty!! Forgot to mention allergy and the waitress Kia was super accommodating and gave us a free side as well. She was so welcoming and gave us recommendations too. Would definitely come again!! :)))
711ellennn . 2021-08-29
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Both visits had been booked by other people but on both occasions, there was very limited choice for vegetarians and vegans. Only one option for the main (katsu curry) or you could go for a salad which when I asked about the size difference, I...
X9217AOjd . 2021-08-23
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My partner and I had lunch here and roast and wine were quite good. However, don’t bother with the desserts. We were really underwhelmed with the service and we had to wait for half an hour for our desserts and coffee. It’s a shame because...
jjrapacon . 2021-08-23
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Not a good meal and the setting is really nice so it’s such a shame. I arrived at short notice but it was a weekday evening and not busy at all. I had 3 different servers. I ordered the only vegetarian option I could see...
sarahlD1519IT . 2021-08-15
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Unfortunately very average from start to finish. Took a while to get our meals and they were very underwhelming. For the prices (£19 for a main) we would expect much better. Desserts were really very poor, microwaved sticky toffee pudding that had been overdone and...
Juliab2834 . 2021-08-11
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As a family with 6 adults and 3 children, we booked in for a 5pm table. One of the children is both dairy & gluten free. Knowing this can be difficult, I emailed to let them know and ask what they would be able to offer. Reply came back several days later saying no problem apart from 1 dish, the other dishes could be adapted. That proved to be wrong. 2 year old ended up with rice and a curry sauce with peas. Drinks came in good time along with 1st course although hardly any chips with burgers, in fact, kids meals had more. However, next round of drinks took over half hour to come as did dessert menu having asked twice where drinks order was. Ordered desserts, clearly stating it had to be raspberry sorbet not ice cream due to intolerance. Again, kept waiting for well over half hour despite asking. Then the sorbet came through as ice cream. Chocolate brownies were cold. Sticky toffee pudding, well I’ve put better in the microwave at home. Asked for the bill and again stated not happy with the service. Finally left 3 hours later by which time the children, 6,4 & 2 were over tired and we were fed up. Staff didn’t appear to realise we weren’t happy despite telling them several times. Not a great evening, terrible service although we were the only table outside and not full inside. Waiting staff polite but not overly helpful. Felt as if we were an inconvenience to them. Food was ok but nothing to write home about and they clearly didn’t cater for dairy & gluten free despite telling them that when booking and emailing to double check. Meals/drinks cost £250 and was not worth it. Definitely won’t be going back again.
Donna B . 2021-08-08
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In truth the Georgian townhouse restaurant is a mixed bag. A lovely location and on the face of it a modern spacious dining area. However certain elements leave it sadly lacking. Firstly it's expensive for what it is. Beer way overpriced and food was ok but nothing special. Distinctly style over substance. Our roast dinner looked great but was missing true roast dinner unctuousness. Paying extra for pigs in blankets and stuffing was also very harsh. Secondly the toilets. For a place that yearns to be truly boutique like in appearance the toilets are distinctly below par. In the gents one of the taps was broken and my wife reliably informs me the ladies reminded her of a Wetherspoons. Not good! Lastly staff seemed overworked and certainly weren't the most attentive. At times it was a real struggle to get anybody to serve us. I love the hotel. The restaurant could do with some work.
rob w . 2021-08-01
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Upon arrival we were excited, it looks the business, was busy and the sun was out so we were happy to sit in the garden and battle the app to order. The app is actually quite straight forward and drinks and food came at a speed you would expect. So we had to ask two different members of staff for a high chair but they got there in the end. We had to ask for cutlery and the young waiter bravely balanced his tray next to our one year old who loves to grab but he will learn when he doesn’t have a helpful dad diverting the danger of baby hands. On to our main course and up to know only a few teething issues that didn’t impact the experience, oh well maybe our starter plates, empty glasses could have/should have been removed when new drinks arrived.We ordered our food on the app only for a waiter to arrive and tell us some was no longer available, we ordered an alternative and asked how we got the difference in money back and was told a manager would come and sort. Our good arrived and I asked again and this time we were shown how to request a refund on the app- I will get my money back in 5 days- feels a bit disingenuous to me that they take but delay giving back. I took great interest in the app and realised service charge was added for food and drink. Whilst I accept you can remove it, it is not as clear as the rest of the app.Main course- disappointed, couldn’t eat the chips as not cooked, fish was on the verge of burnt. Now without a doubt with some robust management and clear roles snd expectations this could be a really good place. I think an understanding that the customers whole experience is important. When you charge £6.10 for a lager you are saying we are top end or our customers are daft.When we left I made a point of trying to say thank you to several members of staff, two whom I would suggest were managers didn’t even look up. I have read some of the other feedback and it feels like a pattern around customer service and quality, such a shame as the location and setting are delightful.Big groan- I don’t think it’s ok for wedding parties to come and smoke near other customers tables as they aren’t allowed in their bit.
Croyde33 . 2021-07-18
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A long over due birthday meal out (due to Covid) ruined by poor service and mediocre food.There was not one part of our experience that we enjoyed about our evening. Since our night we've mentioned it to various people who have all said 'it's such a shame, it used to be really good'.I work in hospitality and can appreciate the difficulties of retaining experienced staff, especially after lockdown, but please train your staff before you set them on the shop floor.Here are a few of our complaints Poor service - staff at no point approached us. We always had to get their attention. Can you take our drinks order, can you take our plates, where is our wine? We were sat inside so expected table service.Toilets - absolutely filthy, no soap in the men's !Food - over priced £14 for a baked Camembert with some bread! Only 1 vegetarian cooked option. Served on cold plates.Wine - blandPlease focus on your training.
CherylH1194 . 2021-07-09
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Avoid! Overpriced food and terrible service.We went for Sunday lunch yesterday and first impressions were that we were impressed with the look of restaurant inside and outside - it really is beautiful.However, despite not being busy, me and my partner were ignored by staff for most of our visit. We waited for ages for our drinks and then our food. We were treated like an inconvenience when I flagged staff down to request condiments as we were not checked after our food was dumped down.Finally - after requesting the bill we had to wait over 20 minutes for it to arrive..Really bad and disappointing service, considering how expensive and mediocre the food is. We really did not enjoy our visit and would not recommend.
Hayleyie21 . 2021-07-05
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On arrival we said we just wanted drinks and was told to pick a table outside and order on their app...... Order placed and receipt recieved... 20 minutes later we had to ask where our drinks were and was asked if we ordered via the app.25 minutes later and still nothing.Would leave if we hadn't of paid.Poor show!
Spencer H . 2021-07-02
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I visited the restaurant yesterday evening. We ordered three of the katsu curries which were basically flavourless. We would have complained about this had anyone approached our table to offer us, more drinks, asked us how our meal was or offered to remove our empty plates within an hour of finishing them. Unfortunately this didn’t happen. When eventually someone did come to our table, we asked for more drinks and a dessert menu, they brought both but didn’t come back to us to see what we wanted for dessert. It took for us to eventually attract someone’s attention at the end of the evening (staff were mainly milling around, practicing dance moves to 90s hip hop tracks) to ask for the bill. It was a delight to see we’d been charged £20 for two glasses of mediocre wine (didn’t know the price when I ordered as no wine list/prices were provided) and staff eventually took our money. As we left not one person said thank you, goodbye or acknowledged us leaving. I’ve been there a number of times before and I have never received such shoddy service as we did that evening. The food was overpriced considering how flavourless it was and the service was shocking. The only reason we didn’t complain that evening is because we didn’t think the staff would care less as this was the general demeanour they presented throughout our visit.
HayleyAR . 2021-06-19
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A spontaneous Sunday breakfast. What a disappointment Lovely staff but the food was terrible . I haven't eaten a thin sliced of processed piece of white bread since the 70"s Come on Georgian town House. If you state on your menu you serve your eggs and toast as soda bread then serve it. Don't replace it with cheap processed white bread which you probably brought from the local supermarket . Cheap and nasty food but charging more than it is worthy .
denzeldog . 2021-06-14
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Was so excited to go out with my family for a meal after a year of lockdown and many sacrifices... only to come home very disappointed and a bit angry with our meal and experience!Got served a burnt (and I mean black) sausage roll bar snack, which was sent back, anaemic chips, and not served by staff who were more interested in chatting to each other, rather than looking after their customers! Very disappointing experience especially after an epic year... come on guys... you need to up your game!!
lynreynolds71 . 2021-05-18
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We are staying the night at the Townhouse so decided to eat in the restaurant...what a great decision that was! Delicious food, I loved my belly pork and my husband had a very tasty chicken and leek pie. Nice atmosphere too thank you!
Jogger55 . 2020-10-29
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Spent the day at the Townhouse following our friends' wedding. Lovely atmosphere and great food and service. We'd also booked our friends a room for the night. They were upgraded to The Nest. Beautiful room. Perfect day!
sarahbB2246YX . 2020-10-22
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Y un excelente restaurante con una amplia variedad de comidas para todos los comensales.Es caro pero es excelente comida, ¡así que obtienes lo que pagas! El ambiente era estupendo con el (buen) olor a pescado procedente de la trampilla de la cocina abierta. Gran decoración y genial ver al chef en el trabajo.El personal fue atento y sensato a pesar de las ridículas reglas de Covid que el gobierno está imponiendo a los restaurantes y comensales.El estacionamiento era abundante, pero todavía un poco apretado para los tres autos de nuestro grupo. Sin embargo, el personal estuvo feliz de ayudarlo a encontrar más espacio.La única crítica es que el mesero no tenía muchos conocimientos sobre bebidas y no todas las bebidas del menú estaban disponibles. Pero esta fue una buena experiencia y volveremos.
0TBC . 2020-10-15
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Un lugar agradable y un personal acogedor. Sabiendo que las circunstancias actuales no facilitan las cosas para los lugares públicos, intentamos hacer concesiones. Pero yo estaba en una mesa de seis (parte de un grupo más grande también se dividió en pequeños grupos en todo el restaurante) y esperamos más de una hora para que se tomaran nuestros pedidos. Yo estaba entre amigos, así que nos relajamos en el ambiente, pero como esto estaba reservado con mucha anticipación, sentimos que se encargarían de estos arreglos particulares. Las comidas fueron bastante agradables cuando llegaron: bien presentadas y recién preparadas. Solo tomó mucho tiempo. Espero volver cuando la vida vuelva a la normalidad.
Tim B . 2020-10-07
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He tenido algunas experiencias bastante cuestionables aquí. Juramentado por un camarero una vez, cobraba el precio completo por una fuente de mariscos que tenía la mayoría de los elementos enumerados en el menú. . . pero por alguna razón, sigo volviendo. Aunque ya no. Vino a tomar una copa la semana pasada, pensó que no podían equivocarse con algunas bebidas.Pedí un Bloody Mary. He tenido grietas aquí en el pasado. Me sirvieron un vaso alto con jugo de tomate y vodka. . . Eso es. Pedí salsa Worcestershire, tabasco, sal de apio, etc. y la camarera me miró totalmente desconcertada. Capacite a su personal adecuadamente y no habrá problemas.Para el segundo trago, pedí una cerveza de verdad. La cerveza estaba tan turbia, tenía trozos y olía a vinagre puro. El barril había pasado el punto de no retorno. Cualquier personal calificado del bar habría sabido antes de llevarlo a la mesa, lo que realmente había ido.Esto solo solidificó mis pensamientos sobre lo mucho que este lugar es estilo sobre sustancia. Aquí no hay coherencia. He tenido buenos momentos, pero también he tenido demasiados terribles. Nunca más.
Joshclar . 2020-10-04
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Good option for a Sunday, offering both roast dinner and also other menu choices. Friendly and relaxed atmosphere.
Linda L . 2020-09-27
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Tuvimos un asado de domingo muy agradable. Había una muy buena selección de asados y otras comidas del menú. Comimos pollo asado y fue excelente. Muy sabroso con todas las guarniciones y abundantes verduras.El servicio fue excelente y el personal fue muy amable. Habíamos reservado para sentarnos afuera y como había llovido 15 minutos antes de nuestra reserva, teníamos la opción de sentarnos adentro o afuera. Decidimos arriesgarnos y aún sentarnos afuera y el camarero trajo una sombrilla a nuestra mesa y dijo que podíamos movernos adentro si llovía demasiado. Por suerte salió el sol.Comentamos que había muy buenas medidas de distanciamiento social, así como estaciones de desinfección de manos y nos sentimos cómodos cenando allí durante estos tiempos. Esperamos volver a comer allí pronto.
beccaw971 . 2020-09-06
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Pasamos una hermosa noche en el parque de Interlude (25/8) y decidimos continuar con nuestro tema de apoyar todo lo que podamos que alguna vez fue normal, incluidas las empresas locales. Pedimos un trago rápido de camino a casa.¿Llegamos a las 9:54 pm y nos rechazaron? Cabello negro corto y una máscara (es genial verlo con una máscara. Nosotros también usamos máscaras para proteger a los demás).Cerramos, ¿lo siento? ¿A qué hora cerraste? Llamamos a los últimos pedidos a las 9:45. Cierre a las 10. Son las 9:55, ¿todavía podemos tomar algo? ¡Fueron cerrados! ¿Últimos pedidos llamados? Dije una final. . . técnicamente, entonces todavía estás abierto, ¿podemos tomar una copa? El chico se retiró de mala gana. Reflexioné y me di cuenta de que lo que realmente estaba diciendo es. . . . ¡no eres bienvenido! ! ? ? Una sensación realmente horrible y, por razones obvias, nos marchamos y es poco probable que volvamos (¿deben ser los mismos propietarios que Rare? Realmente solo tomó un período de tiempo relativamente corto para entregar exactamente el mismo resultado / servicio. .los cerrarán eventualmente y culparán a Covid - horrible). Sin propietarios a la vista y sin idea de lo que está haciendo su personal es la verdadera razón.Tiempos difíciles para los pubs. Es interesante ver carteles que anuncian una extensión autofinanciada del programa "comer fuera para ayudar". No se moleste. ¿Es demasiado complicado para estos chicos siquiera reconocerte por una ronda de bebidas a precio completo? La leyenda de Rare continúa tristemente. La misma gente, el mismo servicio espantoso.Tiene un largo invierno por delante y necesita hacer un entrenamiento serio de personas y necesita estar allí para ver realmente lo que está sucediendo. ¿Es tu saldo bancario después de todo? Creencia de mendigos. . . .
LuxurySeekerNorwich . 2020-08-25
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Llegue y reciba una señora muy servicial. Ella cortésmente explicó que si quería sentarme en el área de la terraza, no había servicio de mesa disponible, lo cual estaba contento. Luego preguntó qué me gustaría beber. ¡Pedí mi bebida y me dijeron que me la traerían! ? Encontré una mesa afuera y esperé mi bebida. Y esperó. Y esperó. Después de 10 minutos y pensando que se habían olvidado de mi pedido de bebidas, regresé al área del bar (¿quién no lo haría?) Para averiguar qué había sucedido con mi pedido de bebidas, solo para que un chico me lo dijera en un tono sarcástico. 'estábamos cambiando el cañón' como si telepáticamente debería saberlo? ! Así que volví a mi mesa, seguido por este tipo que me sirvió la bebida en mi mesa. Todo bien, pensé. Luego, después de terminar mi bebida, esperé para pagarla. Y esperó. Y esperó. Después de 15 minutos, vuelvo a entrar en el área del bar y le pregunto al mismo tipo de nuevo: "¿Puedo pagar mi factura, por favor? 'Solo para encontrarse con una mirada de incredulidad (quiero decir, ¿no quieres que te paguen?) Que luego respondió "sí". Así que lo seguí hasta la máquina de chips y clavijas. De espaldas a mí todo el tiempo, tocando en la máquina la bebida que tenía, luego se vuelve hacia mí con la máquina de chips y clavijas. Después de pagar, pregunta de manera hosca "¿Quiero un recibo? "Yo respondo" no te molestes ". Ni siquiera un agradecimiento, o una disculpa por la larga espera o incluso volver a verlo, señor. Realmente mala actitud y después de ir aquí con mi pareja y mis hijos por algunos años, no volveré. No me importa el mal servicio, ya que todos somos humanos y a veces nos equivocamos, es una mala educación que no puedo soportar.
K253BYcolind . 2020-08-21
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Realmente decepcionado con la casa georgiana. Antes de cerrar, este era uno de mis lugares favoritos para visitar, desafortunadamente ayer me hizo preguntarme si regresaré. Entiendo que estos son tiempos inciertos y seguir las pautas es la nueva normalidad, pero ¿hay alguna razón para hacer que sus clientes se sientan como si tuvieran covid? ¿Cuál es el punto en hacer que sus clientes saquen sus cubiertos de la bandeja (limpios) cuando terminemos nuestro comida la camarera viene a recoger todo (sucio)? ?Al llegar, nos dijeron que la sección de juegos no estaba abierta (aunque NCC ahora ha reabierto la mayoría de los parques) y que nuestros pequeños queridos no podían jugar en absoluto y, de hecho, ¡tenían que quedarse en la mesa, no es fácil con niños de 5 años! !Pedimos (en la sección para compartir) un labrador para compartir, claramente era para una persona y si ese es el caso, 14 para una ensalada es ridículo. ¡Las porciones de mayonesa eran ridículamente pequeñas! Prácticamente del tamaño de las porciones de patatas fritas.No hace falta decir que pagamos y comimos muy rápido para poder irnos a llevar a nuestros hijos a algún lugar un poco más familiar.Hemos estado en innumerables lugares para comer desde que se relajaron las reglas de encierro y, aunque estamos pasando por momentos de miedo, otros establecimientos tienen el equilibrio perfecto, pero el personal de la casa georgiana realmente nos hizo sentir incómodos, se deben hacer cambios serios para nosotros para volver.
Justaprincessxx . 2020-07-30
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Visité el 13/7/20 a la hora del almuerzo, pero he estado aquí muchas veces antes. El personal explicó claramente las nuevas reglas desde la reapertura, lo que lo hizo sentir como un ambiente seguro y relajante. Me senté afuera porque el clima era agradable, usé la aplicación y nos trajeron todo a través del servicio de mesa. La comida era deliciosa y el personal está haciendo un gran trabajo dadas las circunstancias. Esperamos volver a visitarnos pronto.
Hollyhollyf . 2020-07-14
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I didn't know this gem existed until I asked a friend for a good spot for a date. They recomended this place and it certainly did not disappoint.The venue is really nice in itself, looks very historic and oozes charm, inside it is spacious and has a nice feel.The menu is large and varied with all tastes catered for. I cant remember what we chose but the food was really nice and the service spot on. We were kept topped up with drinks all night. It is not cheap typical pub eats by the size of my bill at the end of the evening but is a really nice place to go.Highly recomended and I will return. The only negative thing I can say is that the tables are very close together, not great on a date like I was with some delicate matters to discuss! Still after the drinks had been flowing the inhibitions lowered! I also think the couple sitting next to us were on a date as well, judging by their conversations and demeanour.
MarkyP264 . 2020-03-25
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It was my husbands 30th birthday and wanted to celebrate with a lovely afternoon having drink and afternoon tea. I have to say it was amazing and we were not disappointed. The portion sizes were great and all the cakes and sandwiches were to die for. A big thank you to Sherri Tye the head chef for making my husbands birthday very special you did a fantastic job..
Amy C . 2020-02-07
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This restaurant really has slipped below an acceptable standard apart from the lights that were constantly flickering our starters and our mains were a disappointment. This place has fallen from grace.
cattlondon . 2020-02-07
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Great place, great people, superb food. Say no more !!!!!! One of the most enjoyable meals we all had for a long time
Richard P . 2020-01-08
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After a sad Morning at my uncle's funeral we decided to go here for a drink and to chill for a little while.We walked in and the tables all had reserved on them we ask if there was a table there was 8 of us we finally got a table and was ask if we were eating I said we would have drinks,My daughter ask if we could have some light food and we were told we could have crisps or nuts !!!Then we were told we couldn't have alcohol as it was only 10.30 and we couldn't have alcohol till 11.I told the waitress we had an early morning and had been to a funeral .The waitress was very grumpy and made us all feel very unwelcome. I paid the bill and we left Lovely place but the waitress needs to cheer up a bit we were paying customers.
sarahdouthwaite . 2019-12-19
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Had a fabulous evening last night the staff were so friendly and welcoming. The service, meals and general ambiance was excellent. Will certainly be back. In our native midlands spake it wor half bad
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Cosy Club seem to target interesting buildings, ones that would otherwise be hard to let or repurpose. This one is a gem for atmosphere and querkiness. Food is OK and the biggest thumbs up to Cosy Clu
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This has got to be one of the best bars in Norfolk, live music venue in a pub, really was set out, staff were excellent, food was excellent with an atmosphere that was second to none.... well done
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Just move to Norwich from Northamptonshire and this pub is excellent the same layout, vibe and customer base as my local pub in Kettering (the rising sun and the prices of drinks are the best in town
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