Based on 2.530 opinions finded in 2 websites
Based on 2.530 opinions finded in 2 websites
Opinions
Awesome ambience and great hospitality.
Bino Bose . 2024-12-31
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We visited this venue for our works Christmas party. We were in the Marquee and it was freezing. Food was cold and the whole experience was terrible. Definitely would never return.
Clark “Jrcs1981” Sim . 2024-12-31
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Had Sunday lunch today. We regularly visit when my Mum is in town. She is a wheelchair user and staff always make it easy and a stress free experience which means a lot to her. Today we were served by Noah who was attentive, friendly and really helpful. Mum asked for a change to her beef and they immediately accommodated her and gave us free mince pies A really lovely experience. Thank you!
Jackie Buxton . 2024-12-29
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Very pleasant stay. Well stocked and served. Water is extremely hot, so be careful with children. Beds are very very soft if that suits you, good. A little too soft for me. Very nice breakfast served to order. Very lovely staff.
Darren Cousins . 2024-12-29
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We booked our Boxing Day lunch here to treat my mother in law to a nice meal, sadly that is not what we got. I had to chase them several times for the menu before hand by email and on Facebook and finally got told it was the normal menu when I called two days before, we decided to stick with our booking despite hoping for roast dinners. When the waiter took our order we were told they had no steaks (which we were hoping to have) so I choose to have the eggs Benedict off the brunch menu but soon regretted that. The eggs came hard and cold and instead of ham as stated on the menu it came with really salty and fatty bacon and the smallest amount of hollandaise sauce. When I asked for some fresh eggs the waitress laughed and by the time they were brought over everything else was cold. My daughters burger came with a rock hard whole meal roll despite the menu stating a brioche bun (she’s autistic so we had checked the menu carefully) but was told once the food came there were no brioche buns left and her & my mother in laws fries were cold. We did get some hot fries once we asked for some but everyone else had finished by the time they came. When ordering dessert we were told there was no sticky toffee pudding and no cheesecake. Once we ordered the waitress came over and said there was no strawberries for my daughters dessert whilst laughing again and said “it was the theme for the day”. My daughter then asked for the brownie bites instead which came dry and stale. My husband had the cheese board which had the smallest slice of cheddar and a really bland Stilton. When speaking to the waitress about the lack of options for a special Boxing Day lunch we were met with “well you come at the wrong time off year if you expect us to have everything” and even the manager said “yeah sorry I promise we’re normally very good here if you want to come again another time”. The bill came and nothing was removed for my awful meal and to top it off there was a £14.50 service charge added on to add insult to injury. I had to ask the manager to remove my meal which he did but over £115 for an awful lunch and really disappointing Boxing Day. It was embarrassing and I felt terrible we took my mother in law after saying how good it was supposed to be. As we were leaving the table behind were complaining as they’d also ran out of pies (my husband had the last one). There was only a handful of options on the mains menu and they were out of 3 of them!! The waitress blamed the suppliers but a close family member of mine works for them and said there were hardly any shortages. I definitely wouldn’t recommend this place, in fact I would advise people to avoid it!!
CT86 . 2024-12-27
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Edited; to reflect excellent resolution from the team.
Louis Burns . 2024-12-23
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Busy but atmospheric hotel bar and restaurant. We had a tasty meal which was well presented and decent sized portion. Noah,our waiter was friendly and attentive but not in intrusive way. He found out about alternatives to have wen told some items had run out- the only disappointing part of our evening out- as was looking forward to chicken n leek pie!!
Mary B . 2024-12-21
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Amazing time time georgina served us amazingly lovely time amzing staff great vibe lotta fun great drinks would go again
oliver p . 2024-12-21
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The food at the Christmas dinner was excellent and service was great and efficient. Georgina made sure we had everything we needed throughout the evening:)
Maddi B . 2024-12-21
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Fantastic staff and great Christmas vibe. Highly recommend from a bunch of Ronald McDonalds!!
Ay Macca . 2024-12-21
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Lovely food, good service bearing in mind very busy Christmas party evening, thanks to Elliot who looked after us very well.
Kevin N . 2024-12-20
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Excellent restaurant. Just had my first meal there using their 50% discount which runs to the end of October 2020. It's my first meal out in over a year and I couldn't have picked a better place. Friendly staff, excellent chef, very clean and tidy. Strict Covid rules as you'd expect. Going again in two week's time. Left this review 4 years ago and you reply now?!
John Bunyan . 2024-12-16
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Enjoyed a visit for a work's Christmas dinner. The food was great and the staff were efficient, but we were not at all rushed. Very relaxed.
Emily Angiolini . 2024-12-15
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Recently visited for a Christmas meal with friends. Service was fine, but the food was really poor, with such a small quantity. We all left wanting more. Have been here last 3/4 Christmas’ and I think this will be the last time.
Jordan Walters . 2024-12-15
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I came here for Xmas work meal. Far far too many people booked inside this pub. Cramped as heck. Too many people, too hot and then the food took about an hour between courses to be served and was ate. The roast was very good but the curried parsnip soup was just spicy, no flavour. Also bad amount of parking available here.
Carol A . 2024-12-09
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Had my annual work Christmas meal out this evening and I can say the service from Connor was outstanding very attentive to our guests needs and very polite and friendly chap, would definitely recommend the Georgian townhouse for work family or friend events or even just a drink quality is very high
callum henry . 2024-12-06
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such a pretty place and nice staff and good food !!!!
Robyn Chappell-Wood . 2024-12-05
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harry was an amazing bartender! brilliant service! such a beautiful place to eat!
liv . 2024-12-05
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Harry was 10/10 service - very polite and excellent pint pourer
Charley Heywood . 2024-12-05
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Harry was a banging bartender xox
Charlotte key . 2024-12-05
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This was booked for me as a surprise birthday party, food and staff really lovely
Linda J Folger . 2024-12-05
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Harry was have and service was top tier highly recommend!!
Sharni Joy Bishop . 2024-12-05
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Arrived yesterday afternoon for a gathering with friends as we were eatinglater and stayingthe night. Waited a long time before anyone came to the bar. Once we were in our room no heating in the bathroom. Evening meal was booked for 7pm. Already had run out of food from the menu. After meal coffee non existing because it was being cleaned out. Member of staff told us "some if us have homes to go to. It was 9pm. I certainly was not impressed and would recommend this establishment.
Marion Ricks . 2024-12-01
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Don't really like leaving reviews but we booked in with a large group and the overall experience was really poor. We were made to pay up front with a service charge and then they didn't have any of the deserts we ordered available. Most of the food that was served was expensive and small portions (curry for £26 didn't even come with rice!). Didn't feel we were well looked after considering we were paying minimum of £500 for the room. I really wouldn't bother eating here and look for somewhere else.
Luke . 2024-11-29
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Fantastic!! We had a great experience with the staff in organising our work conference dinner. They were incredibly helpful and accommodating, the food was delicious and the atmosphere was wonderful, highly recommended!!!!
Robert Bellow . 2024-11-24
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Absolutely awful cold meal. Badly organised. Phone call from management saying sorry!!!! Really poor response
JOYCE BROOKS . 2024-11-24
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A big thank you to the team for looking after us. Nice rooms, tasty food and excellent meeting room. Would definitely use for a business meet up in the future. Easy walking distance to bars and restaurants both in the city centre and golden triangle.
Jason Borthwick . 2024-11-21
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Great all rounder, great friendly staff who really make it an excellent dining experience. Good food lovely decor/setting. great for kids (garden, playroom etc) and great for grown ups! We are equally happy with a family meal or a romantic dinner for 2 - Its a firm & regular favourite with us
kate Evans . 2024-11-17
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Had dinner with 5 friends tonight. Food was lovely but the service let the place down massively. The starters were bought out promptly and were delicious. The main courses came in good time but the cutlery had been used with the starters so we had to go and find someone to get something to eat with ! We also asked for ketchup and mayonnaise as a few of us had the burgers. We had to ask a further 2 times, both times going to find a member of staff. The whole time we were there we were never asked if we needed anything or any drinks were required. Once we finished and our plates were cleared we all decided we would like deserts. There were no menus on the table and no staff to be seen. We waited 45 minutes and no staff came near us to either ask if we wanted desert or if we needed the bill. In the end we got the bill, paid and left. All of this sounds petty but when you are expecting table service it’s disappointing. The staff that were there all looked very uninterested and some looked almost scruffy. It’s such a shame as it’s a lovely restaurant being let down by lazy staff with a lack of management. We won’t be returning.
Karen Nunn . 2024-11-16
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Clean, good bartenders, good atmosphere
Philip Jones . 2024-11-16
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Great location, only 10-15 minute walk to the centre of Norwich. Roast dinner was excellent, staff were great. Room was more than adequate as well. Will come back for sure.
Rob T . 2024-10-28
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We had our wedding ceremony and reception at The Georgian Townhouse last month and I cannot praise the team enough! I booked the venue about a year before and had nothing but attentive and patient support from Natasha via emails when it came to answering all my questions and making food choices. On the day itself, we had Harry as our co ordinator and he really put us at ease when he appeared as a friendly face in the morning to brief us on how the day would go and when/ where to meet the registrars. He came back to escort us over and led us into the ceremony room in time with our music and just overall took care of everything so we didn’t worry about the running of the rest of the day. It rained all day which meant we couldn’t use the private courtyard as expected, but the team at GT had already thought ahead and unknowingly to us had transformed the conservatory area in the main pub building into a reception room for us with all the drinks laid out in preparation. We were able to catch up with friends and family here while the staff changed over the ceremony room ready for our meal. The food was delicious, served on time and there was plenty of it! The team were happy for us to drop off anything we needed to the night before and took care of setting up our decor on the tables and taking it down again at the end of the night. So thank you to all the staff involved for making the day run smoothly so we didn’t have to give the logistics a second thought! We were able to enjoy ourselves with our loved ones and it really did feel like a perfect day.
Ellie S-B . 2024-10-28
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Lovely hotel with friendly helpful staff. There for my sons wedding. Food was very good. Well presented and nicely cooked.
Tony Jackson . 2024-10-27
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Went there for a wedding reception £3.25 for a small diet coke ‼️
Robert Jackson . 2024-10-27
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The apartment with a kitchenette was wonderful, clean, and equipped with a mini-bar with local products. It had everything needed not just for an overnight stay but for a longer visit as well. The furnishings, cleanliness, and location were absolutely superb. I will definitely return! ( I was in the the "nook' apartment)
Malwina Sudolski . 2024-10-02
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We will be highly recommending The Georgian townhouse. We recently had our wedding here 21st september and they literally did amazing. The Stables and the 6 rooms were absolutely stunning and everything you need for your stay. Our whole wedding was stunning and the food was amazing and everyone said how wonderful it was. We can't thank the staff enough for there hard work and making sure everything ran smoothly. Highly recommend people booking there weddings at the georgian townhouse beautiful space. Thank you so much.
Sophie Garnham . 2024-10-01
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As a family we have used this place quite often. At least once a week we would meet up with friends and their young families but we sadly are not going to bother any more. The food used to be average but palatable for us and the kids and the service was always good. However, they seemed to have lost some of the good staff we used to always see in there who have been replaced by people that simply don't seem to care. There actually seem to be more staff milling about these days but somehow it is more difficult to get served? It never used to be a problem to get a drink at the bar, a menu, an order taken, your food served in under 40 minutes, but on our last visit, each of these things were issues. Issues that the staff told us to simply email in about! Sadly i think said email would be treated in the same way as the staff treat their customers in person... They have good facilities for the kids (indoor and outdoor play areas) but the indoor play area is so dirty that i don't let my child anywhere near it and the outside equipment is in urgent need of repair so best to avoid if you don't want any injuries! I'm not sure what has gone wrong with the management behind the scenes in the last few months, but sadly this isn't the place it used to be and they have now lost a handful more regulars because of it.
James H . 2024-09-24
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Food was nice enough. However, we ordered 2 adult burgers and 2 kids burgers to our table and when they arrived, the serving sizes were identical. The only differences between an adult plate and child plate was burger sauce, a spoon of coleslaw and the adult burger cost twice the price. Had we known, we would have ordered 4 kids burgers and shaved off half the bill. We will not be bothering here again.
Emma S . 2024-09-14
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This was a gathering of friends to celebrate a wedding. We were booked in the conservatory, but due to a double booking we were placed in a space that was like a large thoroughfare near the children’s room. The space was busy, noisy and cramped. We could have overlooked this if the quality of the service and food was great - both were not. We had a very scruffy waiter who served us one plate at a time ! Despite ordering our food choices in advance we had a wait for our meals. When served they were of variable quality. The steak was particularly poor. In all a very disappointing evening. It is also appropriate to add that parking was a major issue - and one we were not prepared for.
DTL965 . 2024-09-08
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Fantastic venue and tentative staff who went above and beyond throughout the day. Would highly recommend and shall be visiting again in the near future.
Adrian Brooks . 2024-09-05
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This gem needs urgent help. It’s so sad to see what has happened to this beautiful hotel my second visit in a month and things are in decline. 45 minutes to get a glass of wine on arrival. Staff who were at best distracted, our order was taken and five minute later they came back to confirm it. We saw orders sitting at the pass for 15 minutes and our own food was disappointing. The cauliflower main was cold and the battered fish over cooked and the chips only lukewarm. We were never offered second drinks. So sad to see this once buzzing and thriving place struggling.
J clare D . 2024-08-28
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Went here with my daughter and grandson . The table wasn’t clean , sticky and the service was second rate . We waited a long time for our food although it wasn’t busy when we were there and when our food came it was at best mediocre. Wont be going back here .
Sue F . 2024-08-23
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Came here for breakfast and wasn't disappointed. Full English was absolutely delicious, all fresh, and arrived hot. Our dog got treats and a bowl of water, and lots of fuss from staff. Never disappoints.
Sandra B . 2024-08-21
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Visited the Georgian Townhouse for an early dinner on a Friday evening, did not have a booking but hoped there would be a table as only two of us. We were offered a table in the conservatory by a waiter but he was then interrupted by a lady who we later found out was the General Manager and told he could not sit us there (no acknowledgement of us by the lady at all). We were told to pick a table at the front and then left. This unfortunately set the tone for the rest of our experience. No menus were provided, no one came to take our order. Eventually managed to place an order at the bar but the food arrived before the drinks, no one cleared our table of dirty plates, desserts were ordered and put on the table next to the dirty main course plates! I ended up paying at the bar so we could leave. Overall, a shambles and would not recommend.
Geoff263 . 2024-08-19
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Wonderfully rustic steeped in history.staff are friendly and easy to talk too.overall a wonderful place to visit and eat at.Also fluffy the cat is very friendly.
Janice Beaney . 2024-08-04
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My partner and I went to The Georgian Townhouse for a meal this evening and all we can say is wow! We had a 3 course meal, both trying different dishes from the menus. All courses were delicious, the staff throughout the evening were polite, friendly and very welcoming and the service couldn’t be faulted. We will definitely be visiting again.Thank you for a wonderful evening.
Paula Dean . 2024-08-04
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Food was lovely as always and service is quick and friendly. Bonus that there was plenty of parking this evening as can be a little cramped.
Sarah Homewood . 2024-08-03
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Comfortable large well equipped suite, nice pub with a good atmosphere, excellent breakfasts. Friendly helpful staff notably Lauren Akister on reception. Excellent location for strolling into town.
P D-G . 2024-07-31
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Went to a wedding function at the hotel. Beautiful room for the wedding, hotel room was well decorated, bed was very comfortable. Shower was fabulous. All food at function was lovely. The breakfast in the morning was fresh and well cooked. All the staff were friendly and helpful when needed.
Matthew Frowde . 2024-07-29
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Went for coffee and sandwiches after a business meeting in Norwich. Sat in the garden,ordered the aforementioned coffees and sandwiches,after 30mins went to the bar to chase up,they were not busy,a further 10mins passed,saw a member of staff walking round the garden asking people if they had ordered sandwiches, finally came to us. No numbers on the tables!! Had to ask for cutlery,the salmon filling was ok but the bread was dry,such a disappointment. Have eaten here before and meals have been ok.Will think twice about going back again.
EaterouterNorfolk . 2024-07-29
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Just home from a stay in the apartments. A wonderful addition to the townhouse. Lovely to have the extra facilities, the kitchen area was a perfect to people watch on a Sunday morning! Service and staff were very attentive and Tom is an asset to the company! Thank you, we will be staying again!
ellea albery . 2024-07-28
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Fantastic food and great service
Rob Price . 2024-07-28
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Really lovely Beer Garden very big
Mark Hall . 2024-07-20
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From a hotel aspect, no issues whatsoever. Room is comfortable, spacious and well decorated. Sadly the bar and restaurant is another story. A complete disaster with very slow service and despite being a hotel guest (11 night stay over), I was turned away from the restaurant.
Nick Renton . 2024-07-19
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We had a very nice meal and good service but we were very disappointed that a 12,5 % cover charge was automatically added to the bill, very cheeky! This spoilt a nice experience,
Robert Gough . 2024-07-09
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Lovely food and a good play area for the kids, Recommended
Gav . 2024-07-04
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Always superb here , I have stayed here on the valentines package and was great the room is superb , Staff are friendly and quick and can’t do enough for you. Good selection of wine and beers, morreti on Tap which is my favourite, The food is always amazing. Would recommend going here for drinks or a meal , There is a children’s play area too which is great, Well done 👏🏽
Kris Hemsley . 2024-07-02
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I attended a wedding here ,very well organised, food was fantastic, staff were all very helpful friendly and pleasant.
Janetpearson219 Pearson . 2024-07-02
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Went there with a friend for a meal. The riverside garden is smashing. The meal was very good and I will be visiting again at some stage. The staff are very efficient and friendly. The only downside is it does need a lick of paint, but the management are new and I liked the fact that they concentrate more on the food and the ambience. As I said, I will be returning and found my visit a very enjoyable experience. Thank you
Fred Morris . 2024-06-30
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I do always find this place a bit of a puzzle ! It looks the part , lovely outdoor space etc friendly staff , BUT the food can be very hit and miss ! Tonight we called in and ordered the sirloin steak and the burger. I asked to swap chips for salad which they said they could do. When it came the steak actually did look good ( and it was) but the salad looked limp and apologetic ! Half watercress, half leaves with beetroot. No cucumber or tomato , or anything else they had to hand sweetcorn , red onion ! It looked a complete “ half hearted throw together “ 😟 dont know how they could be proud of sending that out My husband ordered the burger at £16 It came with the TINIEST pot of coleslaw i have ever seen. The plate looked like a kids meal It was ok ish , but i did feel that as it was getting later we possibly didnt get the very best of the GTH !🙆♀️
lolgal . 2024-06-27
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Really good meal and friendly team
Paul Davies . 2024-06-26
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Very nice setting , great garden round the back , food was nice but was a little bit posh for my palate, would go back here for drinks though, staff were very friendly too.
Andrea Gurney . 2024-06-22
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Excellent Sunday roast. Great staff and service - thank you!
j w . 2024-06-16
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Average food not terrible but not great service was slow but friendly enough. There are a lot better places to eat in Norwich. On the plus side the garden was lovely
Gary E . 2024-06-16
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Absolutely fuming went into book a wake prilimary booked it waited on a call to confirm didn’t get a call so went in to see what the problem was to be told they had double booked it, why the hell didn’t they say that at the time so NO definitely dont recommend them Fuming is a understatement
Marisa Leggett . 2024-06-06
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Rare beef salad and chicken main with accompanying bread sauce were delicious from the Dinner menu. Service was attentive enough, and interactions were warm. Lovely spot with a relaxed dining atmosphere and undercover space in the garden for dining.
Hungronymous Wanderers . 2024-06-04
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This was my first visit, and I'm likely to go back. The venue is very well presented, with a lovely long bar and welcoming staff. The dining room and annex rooms are available for private functions, and I attended as a guest. There was a good selection of beers and ales, and although I didn't dine, the buffet on offer was very nice indeed. There is onsite parking and pay meters, but I'm not sure if guests can park for free. A five- to ten-minute walk into town, the venue offers a great alternative to town pubs and bars if you want a more secluded get-together.
Craig Broadley-Naylor . 2024-06-04
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Visited for a family day brunch - we don't often go out so it was a treat for us and we were incredibly disappointed to say the least. The food was ok but the service was pretty poor with our presence made to feel unwelcome. The only good thing was the children's outdoor play area. Would not visit again anytime soon
Lydia Bentley . 2024-06-01
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We had a wonderful 4-night stay here while visiting Norwich. The location of the hotel couldn't be better. The breakfast is included if you book online -- I very highly recommend you do this as the breakfast is sensational.
Jim S. . 2024-05-27
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Just got back from having the most wonderful time ! From making the booking and throughout, our time here was fantastic! Food and staff were spot on! Thank you so much! Perfect for birthday celebrations 🍾
Dotty Kaye . 2024-05-19
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Great staff, very good lunch, warned about lights not working in bathroom (not fixed) , very poor breakfast.
Mike Holbrook . 2024-05-15
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Really disappointing visit we had booked a large table 3 of us arrived and there was literally nothing on the menu we liked. Trying to be something it’s not. Won’t be going back expensive and poor choices staff were very lovely though
Emma Skinner . 2024-05-15
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We were attending a private party, venue and food very good.. bar tenders "accidentally " charged 2 separate People in our party £7 to £10 too much... they were very quick to apologise and reimburse the money... but maybe a bit of a worry.... tills not working right?.. Don't really want to have to double check your bill when you are on a night out..
Tessa Gibbons . 2024-05-15
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What a find. This is a great spot close to the historic center but with the feeling of a more secluded pub. The room was clean, comfortable and dead quiet. The staff were uniformly welcoming and friendly. The food was of a high standard. And the “Lazy Sunday” package is an incredible value. The place could use a lick of paint, but otherwise a fantastic night away.
Lee Bailey . 2024-05-05
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They refused to refund despite a fully flexible room booking. Refused to answer email and never answer the phone. Do not book.
Socrates . 2024-05-02
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Bit of a hidden gem! Hadn't visited despite living in Norwich for 3 years, but it's well worth a trip. Menu has a range of pub classics and more adventurous dishes. There's a lovely garden with patio, pizza oven, table tennis and undercover area, so great for groups
Meg Lloyd-Regan . 2024-05-01
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Decided on a last minute late lunch here and were delighted to find that their kitchens were open and that they welcomed dogs. The food and service managed to eclipse both these marvels! I had the Trout Niçoise (the best I have ever had in the UK and in the top 2 that I’ve had in France - and that was in a Michelin restaurant in Nice). My husband had the roast beef with the most sensational Yorkshire pudding! The service was impeccable - the waitress extremely pleasant and knowledgeable. Very fast and attentive. A brilliant experience. Can’t wait to return in the summer as their outside space is sensational too. Great atmosphere, great food, great find. Highly recommend!
MHFERGUSON2020 . 2024-04-21
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Lovely food , very relaxed , tola was amazing she was very attentive and polite , she really made an effort to make my friends birthday a fantastic event. Thanks so much we will be back.
Vicki C . 2024-03-05
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The Georgian Townhouse is normally a lovely location for a bite to eat, we have been many times and usually always very satisfied. As tradition my partner and I go here every Valentines Day, it’s always just the right atmosphere with candles etc but not over the top. Food always is lovely, however our most recent experience we left feeling really dissatisfied. We opted for the set menu as it felt appropriate for our date evening. I had the ravioli starter which was delicious and felt very fresh. My partner chose the scallop starter, to which he was presented 1 singular scallop with its accompaniments but it was no bigger than a 10 pence piece. To us it felt a little stingy. Following onto mains, we noticed after a little wait that our food had been taken to the table beside us, they happened to have ordered exactly the same as us, the confusion between staff was clear but we weren’t bothered by that. My partner had the tagliatelle which he was satisfied with, but it didn’t seem to be up to the normal standard of food GTH offer. I chose the upgrade to the plaice which is where it went wrong. If a fish is to be served head and all, a small disclaimer on the menu should be highlighted as for some people they may not enjoy this. I did not enjoy this, with the eye removed but the head still very much intact I scraped away at the bones for a couple mouthfuls of fish. Arguably I should have asked when ordering, that’s a lesson I will learn for next time. The food just didn’t quite hit the mark unfortunately for us. The staff were kind, but evidently new. I’d like to reiterate we are normally big fans of the GTH but this visit left us a little disappointed and having pudding at home instead…
Jessica A . 2024-02-14
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I attended a 60th birthday breakfast here. Breakfast selection had a variety but most of us had cooked breakfast. Mine was delicious, but the plate was cold, so my Eggs Benedict cooled very quickly.
Pat Bullock . 2024-02-09
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Highly recommend this hotel, we just had a 1 night stay but it was lovely. We had an apartment over the road, spotless and staff polite and friendly and welcoming.
Alison George . 2024-02-05
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Not been to The Georgian Townhouse for a few years.Decided to go for lunch with a friend. Was welcoming and had a great atmosphere. We ordered the meat and fish platter to share, good variety and plenty of food,so much we didn’t mange it all! Had a couple of glasses of the house white wine,Ben our server let us taste before we ordered as we were unsure what to choose. Great place for a relaxing lunch,will be going back soon.
EaterouterNorfolk . 2024-02-05
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Had a lovely stay, booked to celebrate my partners birthday and stay away for the night. We booked a comfy double, however when we arrived we were told our room was having some work done. They very kindly upgraded us to the Nest (best room/suite in the house) The room itself was fab. Massive bed, which was super comfy, get space and facilities. Only thing to let this room down was the very poor shower. Water pressure really not great, and was a little disappointing. Of course we were grateful for the upgrade, but for a full paying customer of this room. I think it would be a let down. Also around 7am I was woken but what must have been furniture being moved around below me.. not sure if it was the kitchen below.. but this was was very loud for so early in the morning. All in all a lovely Place, and friendly staff.. just a couple of things which didn’t quite make it a 5 star experience.
Rebecca R . 2024-01-31
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We dropped by for a meal with the family. Vegetarian options are incredibly limited. Really attentive service. Food wise, the macaroni cheese was tasteless and burning hot, served with cold limp vegetables. The mushroom tagliatelle was overcooked and tasteless. The vegan burger however was decent, and the fish fingers chips and peas was as you'd expect. The chips in both of these meals were lovely and crispy. Puddings were "fine"... As a footnote the plant on the table looked a little in need of love.
Rob Farley . 2024-01-30
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Sunday roast Served nicely Beef gorgeous Veg done nice Ideal for families We went as a couple Atmosphere was pleasant Service great and attentive
KAGP72 . 2024-01-29
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Lovely Sunday lunch. Good to have some plant based options too. Friendly staff. My only criticism is that there were just two roast potatoes and one parsnip with the roast dinner. Would have been perfect to have had a couple more!
kefalos-kos . 2024-01-14
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Booked for Boxing Day with my family in total six adults and two children. Menu was limited so we had a mix of fish and chips and beef burger and chips. Burger and chips had to be sent back due to not being cooked properly. Fish had obviously come straight out of the freezer and was more batter than fish, also the chips were not cooked. The staff were more interested in laying the tables for breakfast than us and the deputy manager looked as though he had just got out of bed! The deputy manager kept apologising and offered us money off the bill which was accepted but by then our afternoon had been ruined. He said that he would leave a note for the manager to contact me in the morning as he was not there on Boxing Day, at the time of writing this no one has contacted me. I had booked with them for my wife’s special birthday at the end of Jan but having received no communication from them to reassure me things would be any better I have decided to cancel. I sent them a note as to why I’ve cancelled but have still not received any communication back.
Escape12496959290 . 2024-01-04
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Christmas Day, a large booking. Starters were tiny and unseasoned. The mains were bland and my partner believes used a large vat of Bisto gravy. For the prices we were paying, we would expect a homemade gravy or jus. The desserts weren’t great either: Christmas pudding arrived stone cold. Had to go to the bar twice to get served and the only saving grace was the kind and clearly overstretched waitress who took care of us. The bill charged us for an extra child’s menu. Please don’t do Christmas Day in future if you can’t handle it. The standards were really really poor.
KSCRichardson . 2024-01-02
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Poor food - main course was cold and dessert was clearly microwaved. Every chef in the country knows that if you microwave pastry it goes soggy - GHT need a new chef who actually cares about the standard of food leaving the kitchen. Very disappointing particularly as the price was very high and it markets itself as a fine dining and high quality hotel experience… Very average!
Vespamuppet . 2023-12-31
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One night stay in our previously home city. How disappointing! The apartment was gloomy due to decor and partially clean. I had to go over to main hotel and ask for the cleaning to be done. Oddly the roof has skylights with no blinds, almost an atrium. Not great if you want to sleep in. The neighbouring building offers noise from its tenants as if they are in your room so beware if you want an early night! We wouldn’t return ever. Recent excursion to central London in similar accommodation at similar price was far superior which is a comparison we struggle with. To be fair the staff seem genuinely caring. This is time for management to look inwardly and consider the environment they are not scrutinising. Another example is the building exterior with smashed glass waiting to be swept, and the pan and brush abandoned by our window. Pride and investment I appear to be missing.
julie M . 2023-12-29
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Four of us arrived at 1pm and sat (squeezed) in the back of the conservatory. Cold, noisy, cramped and uncomfortable with far too many tables for the space. The level of noise was incredible and made conversation virtually impossible. We also had to politely ask people to move from adjoining tables if we wanted to go to loo or bar (no table service for drinks we were sat it appeared). As an aside, I had contacted the GTH some weeks before requesting a table with good access for my disabled father in law. He couldn’t make lunch in the end and this was just as well as he couldn’t have got to the table provided. Service was slow and a little confused with wrong starters brought to table after a 45 minute wait. It was then a further hour before we received mains (we did receive an apology). Oh, and the four slices of sourdough bread that were on the table when we arrived were stale and hard. Fortunately the deserts arrived soon after as we just wanted to get out at that point. Starters were poor, mains and deserts okay. And then….. I went to pay for drinks and was told that the total bill was in excess of £540. This was for a pint of lager, two gin and tonics, three soda and limes, a Diet Coke and a Prosecco. I of course said that it was completely wrong. The waiter then said it was because I hadn’t paid for all of our meals, just a deposit. No, I said, I’ve already paid over £500 for the meals including a 10% service charge (I should have asked for this charge back). No you haven’t he said, yes I have I said and so it went (and all of front of other staff and customers). I finally I asked to see an itemised receipt for everything i was being asked to pay for. He printed this out and…. it was for an amount just under £1000 - this for a table of five then reduced to four and not much in the way of drinks. So, between £200-250 each for lunch. Even the waiter at this point conceded this was wrong and then, after looking carefully at the receipt, admitted that other people’s meals and drinks had been added to my bill. After seeing the light and recalculating my total bill outstanding it came to….. £37. This is our fourth Christmas lunch at the Georgian Townhouse, normally with a larger group it has to be said, and we have had good experiences in the past. Profit before quality undoubtedly was the priority on this occasion and it pretty well wrecked our day. We won’t be going back.
Karl C . 2023-12-25
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Visited for the first and last time, extremely disappointed! Went with a group of friends and we were seated in the conservatory, condensation dripped down on us continuously and soaked our backs and bums! A few of of requested in advance not to have pigs in blankets or stuffing as it has pork in it, no vegetarian option available so we asked for extra vegetables, when the meals were bought out they said they knew nothing about the requested changes and said we’d have to wait another 20 minutes for just turkey, veg and potatoes! I felt sorry for the waitress as it wasn’t her fault just management incompetence! The Christmas pudding was dry and tasteless and we had to pay a 10% tip in advance which was a joke and very cheeky, they wouldn’t have had a tip from us definitely! We spoke to a manager who took an email address and said he’d see what he could do but we’re not holding our breaths and won’t be back!
samipayne . 2023-12-15
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Very busy and buoyant atmosphere in the run up to Xmas. Service was good, a little slow at times, but generally good throughout. Food was well presented and very tasty. A bit on the pricey side perhaps. Overall a very good visit and we will be back!
266jamiec . 2023-12-12
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Very disappointing Sunday roast, soggy roast potatoes! Wouldn't recommend. Roast potatoes should be crunchy! I asked for no meat, I'm not vegetarian just love veggies.
Pippafes . 2023-12-03
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It was okay. We had fun. We come every year for our Christmas work meal. I have bought big groups here for years. But they have overcharged us on our bill. I have emailed 5 times and they are ignoring so essentially they have stolen our money. Never again will i return, i have now fronted this so our team member is not out of pocket as i organised. I don't mind being over charged as much as being ignored, theres nothing more disrespectful.
bungleniko . 2023-11-30
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We have used the GT as a venue for celebrations in the past, and so it made a good choice for a Sunday lunch with friends around the time of my wife’s birthday. There were 6 of us in total and we spent around 4 hours here. The menu choice is exactly as you would expect - standard roasts with some dietary alternatives, a range of desserts and a wide drinks menu. Food was delicious, service was fast and friendly. Great ambience to the place, bright and buzzing throughout. On a more practical note, the GT is at the top of Unthank Road near the Roman Catholic Cathedral. It has parking out front, but it is also a hotel so a number of places are full from the outset. If you can walk or taxi there it might be better but allow some time for parking otherwise.
RockyJohnnyB . 2023-11-13
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Set menu (at £29 a head) had limited choice but food was nice. However I was disappointed with the roulade which was more like a child's portion. Wine over £12 a glass! Then they add 12.5% service charge to the bill. Pleasant evening in the company of friends but I thought it was overpriced and probably won't rush back.
Lorraine B . 2023-11-10
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To say I’m absolutely disappointed with our stay is an understatement, having paid £197 for what was supposed to be a family weekend was turned sour by a member of staff asking if we were checking out when we had plenty of time, the room was full of cobwebs, we had a broken chair and a very dubious lamp in our room, the blind in our room was actually broken to the extent we couldn’t open it, the food was to a certain degree ok,the bar staff were to be fair amazing with the exception of the are you checking out staff member, the pictures on their website look nothing like that when you arrive,sorry to say but we would never stay there again,and the fact that when you write a review on their website they actually block it so no one else can see it,talk about freedom of speech.
Steven D . 2023-11-05
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Decided to give the place another try after a very lacklustre couple of visits years ago. Massively understaffed even though the place was rammed due to a couple of parties/socials. There was one lad manning the entire bar and as a result, we waited 15 minutes to be served! Additionally, the price of a round is basically London prices now. We had two pints and a glass of rose wine and it came to something like £21!!! Left after that and went to a much nicer pub down the road and got the same for £13. This place is the definition of fur coat and no knickers I’m afraid to say.
ellawilliams2016 . 2023-11-05
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A business meeting. Staff were great. We just wanted a sandwich as our meeting was more important than eating. We had a sandwich and a soup..... the bread was so old I am surprised it wasnt green, it was also cold so came out of a fridge. £7.50 for a cheese sandwich I can live with but only if its fresh.... if the owners see this please take it as an opportunity to improve your offering.
Rob S . 2023-11-01
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1025 Opinions
Went on a wednesday for food as they have 50% off the whole menu. We were really pleasantly surprised and impressed by the quality of the food - super delicious and great portions on the loaded fries and burgers, as well as decent size small plates for tapas style sharing. The Wednesday 50% deal makes it super affordable and considering the quality we were very pleased! The only downside was that it was pretty old in the building and we noticed a few windows etc. open despite it being 2° outside - would've been 5 stars if it wasn't so chilly.
1297 Opinions
Delicious breakfast of sour dough topped with roasted red peppers and cumberland sausage. Enjoyed every single mouthful. Friendly service top off a great start to my day.
1050 Opinions
I go to The Reindeer quite regularly just because of its great atmosphere. I regularly have Sunday roast dinners here. I have been to many places for a roast dinner, and I can honestly say this is one of the best roast dinners I've ever eaten. Everything tastes amazing.
935 Opinions
This is a nice little pub nice outdoor space adventure parking there is disabled access set walking down the steps into the garden but I believe there is another way into the garden food is reasonably priced as well
438 Opinions
Nice enough on a Monday afternoon with excellent prices but the girl who took over the bar at about half three, couldn't stay off her phone, even when pouring a drink, apart from that not a bad place