The Gazebo in Kingston upon Thames

Managment very bad, I could see poor staff couldn't handle and were struggling with so many orders. When I asked for the manager, Ivan, to ask about my food as I was waiting for 50 minutes, he was so rude to me, refused to refund my order and then I heard him screaming at the staff!!! As a worker in the service industry myself, seeing how this place treats their employees, and generally the lack of proper management, I will never be coming back to this place again and I recommend everyone to avoid this place and not give them any money!!! Had to leave without getting my food.

We went yesterday to the gazebo for second time and we really enjoyed welcoming manger and food and drinks and flower's too was really lovely sure will back again. Keep going guys

Beautiful Location. I studied in Kingston and now live near Kingston. This was one of my fav places when I went to KU. this was my first time back after the new management. The burger. I don’t even know what to say. I wouldn’t expect anyone to serve this dry and chewy angus beef burger

Gazebo benefits from a fantastic location, offering beautiful views and a charming ambiance that initially impresses. However, the decor leaves much to be desired. The furniture on the second floor is in poor condition, with many pieces torn and visibly dirty. This detracts from the overall experience, which is unfortunate given the venue’s potential. The staff is warm and approachable, making an effort to provide good service. However, when we tried to address these issues, the manager was nowhere to be found, which was disappointing. Gazebo has a lot going for it, but it needs improvements in decor and management to truly shine.

No staff at the bar. Have to waiting while barman is the kitchen with punters just stood at an empty bar. Wine selection is one white, one Rose. Tested like supermarket wine. Tables full of empty glasses, no one apparently clearing tables. Dirty toilets with broken lock on cubicle….a prime riverside location pub…. Not a clue how to run a hospitality business….

Nice pub, right on the river. Seating outfront, round the side and a terrace with a few tables. Steps leading down to the river are for customers too, so plenty of seating outside for sunny days. Eclectic mix of beers available and are very nice, Organic lager was very tasty, clean and fresh. Staff very pleasant

Fantastic pub in an awesome location. There’s lots of outdoor seating with a beautiful view of the river, a great place to sit and chill on a sunny day. I would highly recommend checking out this pub for a drink with some friends!

Fantastic food Lovely location Great value for money Lovely place to sit and watch the world go by Staff are friendly and polite Calm atmosphere

This place completely changed start be much better more than before.

Had a meal in here with my partner on Wednesday 31st of July for some lunch, and we were served by Ivan. I thought his attitude towards the customers was horrible, he did not want to helpful at all. I asked for two ice cubes , he ignored me and filled the whole glass. We ordered food and asked if we could go upstairs and it seemed like he didn't want the hassle of us going up, we went up anyway since we wanted to sit in the sun. And ordered two burgers that were meant to come with chips and coleslaw, it took them almost 40 min to bring our food and when it finally came the chips were almost stone cold and the meat in the burger was cold too. And to top it off they didn't bring us coleslaw so we had to ask him to bring some. Would not come again since the attitude towards the customers was dreadful.

Great location and view from the terrace, but food was served very long and cold without cutlery or napkins. Beer selection is poor as only one brand of Samuel Smith is served

Sat outside in the sun with a perfect pint of cider, what more can you want?

Excellent place to have a quiet drink outside watching the boats and swans on the River Thames.

Good and cosy atmosphere. Good beer. Helpful staff

This place is a great pub to visit with friends when it's summery. I went on a warm Father's Day and it was splendid! The Fish and Chips was delicious, with a great portion size. I'd suggest to avoid the scampi and chips though. When we went, the place had minimal staff and was a bit disorganized. The food was served quite quickly though and the staff were all lovely.

Nice venue but the barman was 20 shades of miserable. A friendly and welcoming demeanor/smile goes a long way. Judging by the reviews he isn't the only one unfortunately. Wouldn't return.

Not been there in over 40 years doing the old rounds lovely pub lots of fond memories good out look over the River

They had a handwritten cocktail menu outside so I asked for one of them and they looked at me really confused saying they won’t do that. I chose a different cocktail and it took ages to have it. They are super slow and the bartender kept asking the other bartender how to do the cocktail. Won’t come again.

Only sells in-house beverages, no known brands available. Slow service as upstairs bar locked shut. Lack of staff, so tables filled up with previous customer clutter. Cheap beer though and the upstairs balcony is a lovely spot.

The management of this place is disgraceful! On a busy and sunny Saturday the pub is left in the hands of few, untrained staff. We can tell they’re really struggling and we feel so sorry for them. The service is extremely slow and the cocktails are dreadful. It’s a shame because the location as potential.

Visited this pub a few times and nothing changes… manager is incompetent (Ivan I believe is his name) and doesn’t really look like he knows what’s going on! However he is competent enough to write fake reviews about the pub! They allow a cat to sit on the tables and clean itself and not wiping it after! I have witnessed a mouse running across the bar! Would not recommend this pub at all just atrocious

I wanted this to be a lovely relaxing afternoon at The Gazebo but sadly the food, drinks and service was poor. The bar staff were not interested and on several occasions got my order wrong whilst overcharging me. The food was expensive and slow to arrive to the point I had to chase with staff to see if had been ordered. All in all a poor experience and won’t sadly be going back again any time soon.

We went for some beers and coctails! The drinks were fine! But the service was awful!!! The food took 45 minuts!!! And it was just some nachos and humus!

Very disappointing all round. Large nachos and large chips ordered. Table clearer confirmed they were small portions. Then ordered a small nachos, crispy squid and sausages. 20 minutes later the sausages arrived and some calamari (squid?) and we were told no more nachos available. No table numbers so staff walk around aimlessly asking customers if food is theirs and a really poor selection of ciders. Plenty empty tables at lunchtime where neighboring places have a queue to get in... I wonder why. 0 stars... no offer of any compensation for incorrect portions or missing food. Don't recommend

So slow service you can aged in this place while waiting for a drink

Beautiful location; but that is where the positives end unfortunately. Table of 6 outside on a beautifully sunny day, but it was the only place with no queue to get in... we soon found out why. We started with an order of large nachos and large chips. A side plate of nachos and a small metal basket of chips arrived. So we went back to the bar and ordered 3 additional meals - a small plate of nachos, some squid and some honey basted sausages. Close on 30 minutes later the sausages arrived with some calamari (not squid) and we were told they are out of nachos (so why not tell us when they start cooking the food?) So back to the menu we go again and order some chicken nuggets. A member of staff cleared the first round of food and we asked if it was the large portion of nachos and large chips and were told no, that's the starter portion 🙄 The staff wander around with plates of food asking at all tables if this is their food as there are no table numbers (such a simple thing to rectify) and after all that, we left having paid large portion prices for starters! Oh, and no berry or dark fruit ciders on offer. No music, not helping with the lack of vibe. Such a shame.

Overly priced with the food quality not so good and the manager is just lousy. Not really happy.

Fabulous beers. Organic self brewed. Top class action from a wonderful brewer. 👏

Oh dear. Great views don't make up for poor Sam Smith's - again. I'm a long way from Tadcaster. Food was Spoon's quality at nearly 3 times the price.

We stopped in here for some lunch. The rest of the places alongside the river were really busy, but we were the only ones here which was surprising. Could not fault the service, the bartender was polite and friendly enough. The food was delicious. We all went for pies, with some changes - one of us had chips instead of mash and the other had mushy peas. The only complaint was that normally veg comes with the meal and you order extras such as mushy peas, but his came with just mushy peas. We are northern and normally southern pies are a bit of a let down, but the pastry on this was lovely. The pies were well filled and the onion gravy was beautifully thick. It wasn't an expensive meal either, with a table overlooking the river. If we happen to be in the area again we would go back for sure. Just a shame there weren't more people in the pub to make the atmosphere a bit livelier.

Stunning views of the river Thames, but the service isn't good and staff are quite rude the last time we went.

Limited menu and several items out of stock on our post-Christmas visit. Also poor for special dietary requirements, Nothing Gluten free. That said the food they had was good and a big plus they could accommodate our party of eight which other places in the area could not. Would go back for a waterside drink but probably not to eat.

Excellent bar and wait staff, very friendly, welcoming and accommodating. Nice atmosphere and great view over the river.

The food we ordered was very tasty but did take longer than usual to arrive. The service was very strange as once we ordered at the bar the bar man would shout across to our table for us to collect our drinks at the bar. I could understand this at busy times but there was only 2 other tables occupied. It almost seemed like he was allergic to leave his side of the bar. Atmosphere also slightly lacking. Some music wouldn’t go astray.

I was drawn in on a beautiful sunny September Saturday afternoon by their very inviting large outdoor seating area directly adjacent to the river Thames - with truly beautiful peaceful views to be enjoyed. Had a very tasty Samuel Smith Pure Brewed Organic Lager - which sounded interesting and tempting amongst their choice of non-mainstream beers. Priced at £6.80 slightly higher than usual, but acceptable. Only slightly disappointed - and reason for 4 instead of 5 stars - that their card machine didn’t work, despite 3 attempts my debit card was declined. I had fortunately enough cash on me to pay for my beer - but it left a sour taste in my mouth and an obvious concern as I was sure to have sufficient funds in my account. Which went as far that when I went a couple of hours later to another pub I didn’t even try to pay by card to avoid a further embarrassment - and trying to worry about it later, let it not spoil a nice day out. But before leaving Kingston and heading home I used with my debit card a cash machine to withdraw £50 and used the same card shortly after to pay for my bus fare to take me home that day. That’s proof enough that the fault clearly must have been by the card machine at The Gazebo. No apologies by the staff either…

Sam smiths pub , according to the lady I spoke to, Hollie/Holly (not sure correct spelling) it's been a smiths for roughly 20 years but recently taken over by new management. Was quiet when I arrived at 12 opening and stayed fairly quiet until I left at 13.30, food was really good, I had fish and chips, a pint of bitter and then tried a ½ of cider. Both very pleasant drinks. The service was brilliant, I spoke to the lady mentioned above about my experience with Sam Smith pubs in different locations and then later a nice talk about books (I was reading while having a bite to eat) and comparing favourite authors. Would definitely visit again and to see what it is like during summer/busier periods.

What a disappointing trip. Sandwiches was wrong. Poor poppie cola in the drinks. One sandwich forgotten about. 20mm wait for some sandwiches which tasted like Sainsbury’s basics. Would not recommend. Waste of value for money and the miserable lady behind the till just topped off the utter terrible experience. I repeat. Just don’t go here. Would add photos but it wasn’t camera worthy at all

Went there for drinks and ordered some snacks .The lady who served us was very rude. Will never go there again.

Wonderful location but a simple fish finger sandwich awful. Tasted off and less than one fishgu GWR in a sandwich. No tartare sauce. Lazy staff.

Was apprehensive when we saw how empty the place was compared to nearby restaurants that were humming. Soon found out why. The service was slow and the food dreadful. How difficult is it to make a halloumi sandwich. Most of the promised ingredients weren’t even in it, even after complaining and sending it back for a “revamp”. Stale white bread - no brown bread available. And very expensive too.

Il pub 'The Gazebo' di Kingston è un posto incantevole, con una vista mozzafiato sul fiume Thames e con un'ottima selezione di birre. È il luogo ideale per godersi una serata tranquilla in compagnia, ammirando il paesaggio e sorseggiando una birra deliziosa."

This place is shocking service awlful, chef rude! Food average for the price. No bacon no brie no coke no sauces! Dining area shocking! An absolute waste of money. Toilets dirty.

The ambience was really good and welcoming. They have a range of beers from Samuel Smith, we were served "dark and stormy" by the bartender Harsh. The drink was really good and refreshing.

I went on a date with my girl for some drinks. The place is like traditional English bar with in house brewed beer and amazing food. The staff is very friendly especially Ayush who served us our drinks and food Would recommend this place for a nice time.

Only had 2 drinks . It was too much trouble for the bar staff to complete our order . The cider and glass of rose wine both tasted out of date . Never going there again . It explains why it was the quietest pub along the river

Great spot on the river, and made the last of the spring sunshine on the upstairs balcony with the sun on our faces while looking over the Thames. After, the inside was really cozy and didn't want to leave. Fish and chips were great, loved the lager too. The barman was really good fun, attentive and delivered with a smile.

Pretty average, only has customers due to river location and Samuel Smith beer, quite rundown with flaky service

The slowest bar service along the river in Kingston. Fantastic location with great views and tables right on the river. They just need to get the service right.

What a lovely place to spend the afternoon or evening. The view & service is amazing. The food menu is varied, lots of options to choose from, very competitive prices. Can highly recommend the Steak & Ale Pie, mash, carrots & gravy. The staff are really friendly & nice vibe in this place. Definately will be back for another visit.

We have visited The Gazebo on a number of occasions, I would highly recommend it . Nicola and her team are really friendly and attentive, and ensure all visitors are happy with the service and enjoy the drinks and food available . The menu is varied and excellent value. The location next to the river offers amazing views this lovely river side restaurant and bar are definitely worth a visit

One of my favourite places to go out in Kingston! The staff are always friendly and attentive, and always have a smile on their face! The food is delicious and all the drinks are always prepared perfectly. It’s really turned around since coming into new management, with a manager I can’t rate highly enough. 10/10 experience 😁

Stopped here for lunch, and had a sandwich-chicken, which was okay, but it took ages to arrive. Ordered a coffee to drink with the food, but it was tasteless and comprised of half a cup of froth. May consider returning, but won't be having any coffee.

Nice pub with a amazing river view…

I couldn't believe my experience at this pub. We had booked a private area about a week in advance. Told them it would be for a lot of people. We arrived and at least half the taps were off. I ordered a beer. That was finished too. I ordered another beer, that was finished. I would say there were at least 5 lines finished...on a Friday night. I had to have the last beer they had left. £6.70. To make it worse, the people serving were in training and seem to have never seen a pint of beer in their entire life. The serving was awful. To it top off, a bottle of beer was £7.10. Criminal, I don't know how you can justify it.

코로나 봉쇄 중에 20년 9월에 정부에서 반값 지원해줄 때 영국 도착 후 처음으로 외식한 듯. 유명한 파이를 하나 씩 시키고 음료도 시키고 실외에서 백조와 보트가 물살을 가르는 것을 보았다. 햇살이 좋았다.

This looked like a nice place with a decent menu. I went up to the bar (as the door banged behind me) and the barmaid asked what I would like. I ordered and paid for a drink, then asked about lunch. She told me that, unfortunately, the kitchen was closed for lunch today. I drank most of my drink and left. What good is a pub with a closed kitchen?

A good mate recently hired the Terrace Bar at The Gazebo for his birthday and it was absolutely ace. The Terrace is gorgeous with a wonderful view of the river. The staff were fantastic.. super attentive and really friendly, makes all the difference that doesn’t it. Food was gorgeous and plenty of it. You can really tell that there’s been a fresh breath of life brought to the Gazebo, and I highly recommend it. Thanks so much for for putting on such a fantastic night guys .❤️🙏

What a lovely venue with unbeatable views over the Thames. Excellent food+drinks. I had the salmon which was perfectly done. Such friendly staff members who all went over and above to make sure everyone enjoyed themselves, and gave prompt attention when eg urgent cleaning was needed because of an accident etc.

I had the privilege of celebrating my 50th birthday upstairs at the Gazebo, Kingston. There were about 30 of us for a lovely sit down dinner with stunning views over the Thames and Kingston bridge. Nicola (who has recently taken over management of the property) and her team provided the best atmosphere and service that made the night that much more special! All they way from the champagne reception, through the serving of the excellent food and wine to assisting in bringing out the Bday cake, the staff went above and beyond! We will definitely be going back! Thank you!

I went here for a friends birthday - we had the whole of the top terrace bar to ourselves. The place was decorated beautifully and what a view ! The staff were so attentive and the festive menu had something for everyone. We all had a really lovely time and I would happily go back here.

What can I say the people made the venue. From the moment I walked in to the end of the evening the service was outstanding. I had a three course meal and as far as pub food is concerned it definitely was there with the top places I know. The views over the river especially at night were amazing.

Lovely friendly bar. Staff were amazing. Food was excellent. We had the beef Wellington which was the best I've ever eaten. Nicola the landlady was very welcoming and Charlie the bar man was very attentive and comical. Will be back next week for dinner after Christmas shopping. A definite yes from us.

After a few hours shopping, we stopped for some lunch. We ordered the Beef Wellington which was absolutely beautiful. The staff were very accommodating and friendly especially Charlie, and Nicola the landlady who went above and beyond with her service and hospitality. I would definitely recommend a visit. The bar is nicely decorated and had a lovely chilled ambience. Will be going back in a couple of weeks after some Christmas shopping.

its a great place but the staff will always kick you out around 9- 10pm even in the weekend, and the reason is always lack of customers no matter how many ppl are in there we have been asked to leave multiple times

Lovely pub recently under new ownership. Great selection of drinks and a prime River View.

Lovely pub. It has an amazong view of river and is a wonderful location during the summer times. They have great drink choices. Staff seem really nice and have great customer service skills. Ive knocked over my drink quite a few times amd honestly they have dealt with it in a professional manor. Would generally recommend a visit here 💜

It's a great venue right on the river but the price of drinks is high. The old Sam Smiths pricing is no more!

I love this place! One of the best pubs in Kingston. The new landlady Nicky and her team, have made the pub really lovely and welcoming. Stunning views over the river, friendly customer service and a relaxing atmosphere. Not to be missed. Pop in for a pint or two next time you’re walking along the Kingston river front. 👍🏼🍺🍷

Stopped for a drink and ended up having a couple - lovely spot by the river, friendly courteous staff!. Ordered a portion of halluni fries, then homemade sausage roll and Scotch egg to share - all delicious . The intention was to have a late...

We (my Mum and I) are out-of-towners (from Worksop) down to visit London tomorrow to pay our respects to her Majesty the Queen and staying at the local Travelodge and thought we'd take a walk along the river tonight and see if we could find somewhere to eat and have a glass of wine or 2. We stumbled in on this place! Great food, fantastic service with a brilliant view overlooking the River Thames. Thank you for looking after my Mum and me. We will be back. x

Went here for bank holiday Monday lunch for a quick pint and a bite to eat. The beer was great (good selection, very well priced) and the staff were lovely, if overstretched. We ordered a couple of salads as it was warm & sunny -...

Lovely, cosy, peaceful Sammy Smith's. Watch the river and passerby as you sip on your pint of old bitter brewery. Perfect

We went there twice thing we will give it a second chance. I do understand August is a very busy month but on the first visit we went to the ground floor bar and the young lady serving was enjoying herself being chatted up by...

Loved it here stunning views from the Terrace.. the staff are so friendly Made us feel so welcome 🤗 lovely food fish and chips where yummy 😋 only just opened management and staff are doing very well the pub has got lots of potential.. we...

Great Sam Smiths pub on Kingston Riverside, now under new management. Plenty of seating by the river and on the upstairs terrace. No annoying piped music either so you can enjoy conversation. Staff are very friendly.

Came here with my partner, had a couple drinks with nachos and burger, was so lovely. Location stunning and staff so friendly and welcoming. Will definitely be returning. Been closed for a while glad to see a new lease of life at the gazebo

Very nice view .. Good food .. rum punch is amazing .. but was short in staff..

Came in for a quick bite to eat with friend yesterday as we heard it was under new management and we ending up staying most of the day. Staff were so friendly and had a laugh with us food was amazing tasty cocktails and the...

This is a real shame. It is located in the prime pitch right on Kingston riverside. The building has incredible potential with terraces overlooking the water. It’s got outside space. However, on a hot day at the end of July when not only the pub...

Went in to do some work on my laptop, was served a decent pint by the bartender and began to work, about 20 minutes later a manager told me I had to leave or sit outside as "they do not allow technology in the bar". A little confused I put my laptop away and looked at my pint glass, "Samuel Smith" written across the glass. I then quickly finished my pint and left after realising I was in an establishment of a greedy, dated and corrupt pub chain owner "Humphrey Smith" (google his name and you can find a number of questionable practices by himself). I understand laptops are banned in Sam Smith pubs as in theory they want customers to talk to each other but in circumstances where customer wish to have a drink and do work I feel this rule is flawed and should be revised upon. A real shame as the bartender who served me had great customer service skills. I feel this review is more for the chain as a whole and not this individual pub. I want to emphasises I do not blame the staff in this situation at all as they were just following the (questionable) rules put in place by the chain. TLDR: Great service by the bartender and decent pint, flawed policies put in place which hinders customers experience and has no real benefit (in my opinion).

Own brand of alcohol, independent...

A long await for such a beautiful pub to reopen. Friends and I visited last weekend which was their first weekend open in a long while. We wanted food which unfortunately they are not starting until the 25th July but we met the new Manager...

What can I say. I can go into details about staff and food/drink quality....But in a nutshell, apart from location, it's simply PANTS!

Nice location on the river but made to feel quite unwelcome by the staff. Definite air that we were putting them off some other pressing tasks just by giving them custom.

A lovely pub the staff are lovely very well accommodating nothing was too much trouble! Food was amazing fare prices would definitely recommend . It’s a beautiful setting on a lovely day beautiful views

Never been here b4 but thought the terrace with a great view of the river would be a lovely place for a coffee and relax. Sat on the terrace, picked up a menu to have a quick look for future reference if we fancied a...

Good food at good prices on the banks of the Thames. Outdoor seating on a September afternoon made for an enjoyable lunch. The food (lasagne and steak and ale pie) was well prepared and piping hot. I tried a hand-crafted raspberry beer which was delicious, a Sam'l Smith speciality.

Had a fab meal and lovely glass of wine, very friendly staff, was very well looked after ! Will defo be visiting again 👍

Fantastic pub,bar staff very friendly especially Jamie,they have a roof terrace with great views of the Thames

Lovely place for a drink and a meal, looking out onto the river, food was great, fresh and piping hot, would recommend

Beautiful pub alongside the River Thames with gorgeous views and original drinks. Excellent service too.

As a customer that evening, I would like to respond to the comment left by Kelly Johnson. I was there on that day and the girls were there for drinks, indeed. However, after the mentioned friend asked for the wrong drink which was made and given to her, and was refused to be given a new drink for free this triggered the situation. It is not the staff's fault when customers order wrong items from the menu. After that, Kelly took things further complaining and giving attitude, swearing and showing inappropriate signs with her fingers, not to mention the death threats I later heard from her. I do understand people are frustrated but other customers do not deserve to be disturbed in such rude way! I am very pleased with the service and looking forward to coming back!

Stunning views, and a warm friendly pub. Love the cocktails, and often come with my friends to sit on the terrace over looking the river! Amazing management and staff, would definitely recommend if you are in the area.

Amazing location and very good staff

Visited today for lunch. Had a BLT, bread fell to pieces, there was 1 piece of hard bacon with limp lettuce. Chips were just warm. The waitress came to take our plates and stood over me while I finished my drink! Very disappointed as I...

Such a lovely place to sit and have drink by the water.

It couldn’t be worse if they shot customers as they walked in…. It’s not about the people who work here… it’s about the company who operate it. Shocking apart from their own “cheap” brands the whole offer is shocking and should not be on Kingston...

Having read a lot of negative reviews I was very hesitant to visit, however it was the only place that had seating, so I grabbed a seat by the river. This restaurant was actually very good. It has the obvious advantage of amazing views onto...

Disgusting service, completely ignored us waiting. Staff were extremely rude. Not recommended at all.

Found bones in hunters chicken and almost cracked my tooth, sausages where rock hard! Very poor quality