Restaurant On 3 in Kingston upon Thames

Had a very tasty chicken burger and fries today,, freshly prepared and didn’t have to wait long before it got delivered to my table. Bright and spacious, this restaurant is a bit of a hidden gem in Kingston.

I recently dined at restaurant On 3, and I was thoroughly impressed with both the food and the service. The highlight of my meal was the fish cake, which was perfectly seasoned and cooked to perfection. The side of creamy spinach was rich in flavour, complementing the fish cake beautifully. The ambiance of the restaurant was warm and inviting, making it a perfect spot for an enjoyable meal. The staff was attentive and friendly, ensuring that every detail of our dining experience was exceptional. I highly recommend for anyone looking for a delightful dining experience.

I went to the restaurant/coffe with a friend and our babies. We’ve purchased drinks and food. I was approached by waiters telling me food that’s brought from outside can’t be consumed at the restaurant and I was trying to feed my daughter with few present allergies and intolerance. This is discrimination I would simply understand if we haven’t ordered any food but we did. Spoke to the manager-Chrissy, not customer friendly at all, not interested at all in the chat with rude body language. Poor customer service

I visited the Kingston Fenwick Restaurant on 3 for lunch. I chose the Chicken Avocado Sandwich and it was delightful.tender chicken and creamy avocado, beautiful presentation, served with a side salad . Service was top-knoch and the food delivery was quick. Thank you!

Terrible experience , the soup was cold watery and tasteless except for every Chefs coverall , sliced garlic, putting in its unwanted appearance and becoming the star of the show! Add the rock hard bread and a potential dentist bill and you are done. We will not be returning , it’s a great store but the food options are awful.

Ordered the sausage sandwich with sourdough, was brought white bread and very raw egg. Not impressed. Poor value for money.

Food was disgusting - I really don’t think it takes much effort to make a good breakfast. Egg was turned over to cover up the undercooked side and toast looked like it had water spilt on it. Siff - rather eat your money and you be more satisfied

We ordered lasagna and chicken pizza when it arrived the lasagna was full of béchamel sauce very little cheese topping and only a tasteless mince meat covered in béchamel sauce .it wasn’t edible . The pizza was covered in brown sauce to cover lack of cheese. Needless to say we got a refund and went to another Resturant . The food was bad but the staff were very well mannered and attentive.

Terrible food and customer service - do not recommend

Tiny burnt portion of lasagne for £12, wouldn’t even fill up my 1 year old. Had the quality of a ready meal. Salad had a salt dressing for some unfathomable reason. Coffee was decent though and a nice space to sit.

I had a veg sandwich today, this was probably the worst sandwich I ever had. The bread was toasted burnt and hard to eat. The vegetables inside were really cold. I won’t be coming back, it’s a shame.

Hungry, lunchtime, It was suggested we try this new place on the 3rd floor. Lovely and airy it was.! That was about it. Chicken burger - NO chicken? Tonic water None? Settled for the Quiche which was not very good, dry and sad looking, with some chopped salad on the side. Fish and chips, would have been superb, had we been advised at the till all condiments were on the wall. AND help yourself, The food came eventually (not that busy) I asked politely of the gentleman who had brought the meal to the table, PLEASE may I have some vinegar. Manners! With a wave of his hand as he left our table, OVER THERE BY THE WALL HELP YOURSELF was retorted. My husband is disabled I am no spring chicken (which you did not have on the menu , just after 1 pm. ) . I then had to walk half way across the restaurant to collect the condiments. Then from anywhere, the gentleman appeared and proceeded to pass me two sachets of vinegar which I refused as I had now ventured to the table myself, he was TOO LATE! And yes on my return the food was not terribly hot. Airy - Aircon, maybe did not help . Which would have been fine if I had not had to go walkabout. The staff at the till were friendly and apologetic, very professional. Shocked at the price of the Victorian Lemonade, horrendous. Such an awful lunch, really with so many places to eat in Kingston we will choose more carefully next time.

Brilliant food and great service at very reasonable prices. Had a lovely fish and chips.

My mum introduced me to this place and I was very pleasantly surprised. Shop food halls are normally poor but this place was great. Had a fabulous fish and chips which came with proper tartar sauce. Was delicious and really fresh. Portion size was substantial. Price very reasonable, about the same as my local takeaway, but far superior quality and of course sir down meal so bargain. Staff very friendly and polite. Highly recommended.

Visit here about once a month as is a good place to bring small children. Good kids menu/picnic bag offer and nice and clean and spacious and friendly staff. However hot food takes quite a while to arrive and the portions of the main meals are very small for the cost. Pizzas look good but haven't tried. Overall could be great but food disappointing for the price.

Its hard to ruin a breakfast ..

Waited ages for a smoked salmon bagel. When the bagel arrived it was rock hard. Stale?

Dirty and wobbling tables in need of a good cleaning and some repair or replacement.

Visited on a Sunday lunchtime, restaurant was very quiet but was told it would be a 25 minute wait. Seemed odd but fair enough. When food eventually came chopped salad was tired and lettuce was brown. Smoked Salmon Bagel was a burger bun with Salmon in it ? No explanation till I asked and was told they had run out of bagels ? Well come and ask me if I want to change my order then.dont try and hope i wont notice...they are quite different things....would you serve me a burger in a bagel ? I think perhaps you would. Sooo many places to eat in Kingston. Just go somewhere else.

Me, my mum and sister visited this cafe today. We received excellent customer service and excellent food. Special thanks to the young boy who was on his second day of work he was very helpful and kind. All staff were very nice . Thank you so much

Hi We visited today for breakfast. A young boy served us (forgot his name, it was only his 2nd day working there) he was very helpful and kind. Such a nice boy. The girl behind the counter making the hot drinks was helpful and catered to us. Thumbs up to the chef. Very nice food. But a big shout out to the young lad , very good customer service

Ordered avocado and egg on toast and waited 35-40 minutes and still didn’t receive the food. Asked for a refund and left.

Absolutely fantastic pizzas at Restaurant on 3 in Fenwick 3rd floor Bentalls! Thin and very tasty thanks 😊

3 Restaurant has a great atmosphere and great customer service. I order their pizza and it was lovely, since then I returned to have coffee and cakes as well as lunch, and far all products very fresh and well prepared. The staff are always very friendly and keen to exceed my expectations. Family friendly and good choice for lunch.

More of a cafe than a restaurant which is good. Very nice Vegan option of cauliflower curry although portion could be bigger. Nice place to sit and have a coffee. No music which is great, and we have always found the staff to be nice.

Lovely place, decent food and friendly and polite staff. However, very long waiting times. 30 mins today to get a portion of fish and chips from the kids menu and a pizza. We were starving. Restaurant was less than 50% busy. Kids menu is £9. That's expensive compared to other places like Pizza Express (£7.25) or Franco Manca (under £6). When it came to the dessert I went to collect the ice cream, the waitress took a large bucket from the freezer and took a good few minutes to scoop some out. I asked her if we were not having the branded ice cream from the freezer in the kids menu section as this is what we were offered 2 months ago, she said no, it should be this one, obviously the cheaper version. I'm sorry, your kids menu is very expensive for one small main, a drink and the cheap version of dessert . Maybe you should look at your pricing. We won't be back I'm afraid which is a shame. I agree with previous posters, restaurant is quite empty now.

Food is tasty and surroundings are clean

Good, food is fine. Nice place for lunch. And 11 months later, just had a scone and coffee, coffee was fine, scone was awful, like it was only partly cooked, couldn't eat it😖 26/8/21 Change of ownership, staff are still great but the range of food is lacking, and the prices have gone up. It's never busy anymore.

Terrible experience. Waited 25 minutes for a soup and a grilled cheese sandwich. The soup was cold when it arrived! Asked for the manager twice but she didn’t speak to us. One server argued that the restaurant was busy… less than 25% of the tables were in use. It was a Monday lunchtime 1pm not sure what they were expecting. Multiple servers standing around but only 1 chef. We were not the only customers waiting and complaining. Took a lot of discussion to get some of the cost refunded. Recently taken over by a new company. Have previously loved this restaurant for both lunch and coffee but will not be returning.

Very poor. The layout is awful, you get your food then have to wait 10 minutes to pay for it and once you have eventually sat down it is cold.... Asked the staff about the poor system and they blamed Covid-19 and social distancing but it has nothing to do with that. Either open more tills or restrict the amount of people in there. Food is decent but it is like eating in a crèche and does not fulfil its potential. Such a shame that this place is a disappointment.

Don't have the fish and chips 👎

Food was excellent, not overpriced

David who was in restaurant was excellent very accommodating I shall definitely come again wonderful staff great food

Good food and staff are friendly

...versus the hustle and bustle of the Bentalls centre and central Kingston on a manic pay day Saturday, the restaurant on 3 was a pleasantly calm place to eat at. Not entirely sure about the staffing levels and the 1 person on a till who spoke poor English and was pretty slow wasn't great. However, the guy doing the fired pizzas was super friendly, and the pizzas themselves were pretty good actually, as were the chips which were freshly cooked...the only down side was that the toppings on the pizza are very stingy...4 tiny slices of sausage on a pepperoni pizza! Also very confusing with their wine offer...it says a glass of wine can be added for £2.50, but all I could see was little bottles of wine in the chiller but no pricing whatsoever. When I got to the till, they told me the bottles were a higher price, so I asked for the glass of wine. Sadly when served, this white wine was served warm which is utterly ludicrous! This is just such a basic schoolboy error! Places like this have such an opportunity to do so much business but do themselves a dis-service with a massively disjointed food & drink selection, far too little information (eg. pricing) and poor execution of the offer...the desserts looked pretty amazing for example, but I didn't bother with a donut since again, the pricing was missing for this. Get the basics right, and this could be a nice haven from the shopping manic-dom in Kingston town centre, so much room for improvement, but our experience was OK overall.

This was our first experience here and will definitely be our last! Overpriced, appalling food and terrible service! Had to wait ages for a new batch of baked potatoes to come out, took 2 staff to make a terrible job of preparing potatoes and toppings. To their credit they did cover the plates with silver covers in an attempt to keep them warm.Then had 2 queue for ages to get hot drinks and pay. Took almost 40 minutes from start to paying!! It cost £18.50 for 2 potatoes and 2 teas! When we eventually sat down, and lifted the lids on our lunch, the potatoes were anaemic, hard, straight from the microwave, cut into 4 quarters, luke warm and swimming in a plate of melted butter! My daughter had asked for a feta tomato and avocado topping - it was mostly warm mush! The tea was loose leaf in pots, however the strainers within the pots didn't work so ended up with lots of bits floating in my tea. I did not have the time or energy after waiting 40 mins to eat to take it all back and complain. I would have asked for a refund if there was a staff member available and I was not prepared to queue again. I will never eat here again.

Absolutely rubbish 0 stars if that's even possible

Love coming here with my baby as there is lots of space for a buggy. Staff are so friendly and helpful and there is a lovely selection of cakes and pastries (as well as a good choice of hot and cold lunches). Coffee nice too. Grab a table by the windows for a fab view of the Bentall Centre. My fave coffee spot in Kingston.

This is a lovely quiet restaurant at the top of the Bentalls Centre. My husband chose the pizza of the day and I had a pastry. There is a wide variety of food from which to choose and plenty of seating.

We usually have a lovely experience here, but today we served by a very rude member of staff (Mehmet C). He kept shouting and patronising the lovely staff member who was making us drinks. Not cool dude, not cool.

food was enjoyable. service excellent. excellent lunch.

We find our selves visiting Restaurant on 3 fairly regularly, the food isn't great but its a good option if you have children as the seating is well spaced so there is room for push chairs etc, it has a children's play area and is on the same floor as the bengals baby changing room.

Nice place. Plenty of room between tables.

Wilted salads, tired looking salmon,staff is not interested in you whatsoever. Waiting to be served, waiting in the line to pay. The server gave me our order number but didn't cook it or bring it to us. I had to go back after awhile and ask for it, literary order it again.Tables full of dirty dishes as no one cleared them. Customers had to clear the tables themselves taking dirty dishes on a table to the side. Tables are filthy and sticky, probably have never been cleaned properly. Especially in between the joints. I have used a paper napkin and plain water (see photos). Disgusting.

いわゆるデパートの一般的なレストランです。メニューが入り口にあるので覚えて中へ入った方が分かりやすいです。 トレイを持ち 、ピザコーナー、ローストコーナー、キッズコーナーなどがありますがメニューにあるはずのパスタが見当たらなかったので聞いたら、その時に注文できる種類を教えてくれました。 キレイな店内で入りやすく、味は薄かったですが悪くなかったです。

Popped in for lunch prior to buying stuff for the new kitchen. Charged for two Pelligrino when we had Fantas .... see picture. Roast gammon came without Yorkshire pudding as advertised .... when asked if there were some I was just told they were not ready .... money off, something else ????? Partner had cheese and tomato toasted sandwich .... overdone. Chips with it were strange .... yesterday’s reheated? Sauce dispensers empty and no napkins out for customers. Some of the staff were surly. Not going to use again.

I used to like going here as it was nice for my little one to play and have lunch while I was feeding my baby. The prices have gone up so much and the quantity and quality is gone way down hill. I was even charged 95p for a baby chino when they used to be free. It was a tiny cup of foam and no milk a dvthats it. and sandwiches have also shrunk in size by quite a bit. The staff on tills and coffee have also been very rude. Acting like they just couldn’t be bothered. I won’t be back in a hurry.

Enough choice for light meals and snacks however extremely overpriced - 95p for a Freddo despite being labeled as 25p. Also note the nearest bathrooms are on the other side of the shopping floor so not ideal if you want to reserve your table.

Restaurant on 3 is very convenient if you have young children as there is spacious seating with high chairs, an area for children to plan and its on the same floor as the baby changing facilities. The drinks are ok, but the food is not great, there are a limited number of options which are not very imaginative and they seem to stop selling food quite a long time before they close. On our latest visit we went for breakfast and options were limited to not much more than a traditional English breakfast or a bacon roll whereas many of the local independent cafe's have a more interesting and innovative menu for a similar price.

Stopped here for breakfast, big mistake. All items of breakfast were cold. They forgot about the toast then served that up when my breakfast was almost finished. Had to change teacup due to it being dirty. Will never eat here again. Overpriced and poor quality.

Stopped for a quick lunch with my wife and 3 kids. We were served fish and chips that was cold and dripping in grease. The roast dinner consisted of humongous lumps of beef that were tough and cold and the cauliflower was undercooked and hard. Left feeling queasy. They offer a menu of basic dishes, so how they can produce such awful food is beyond me. The bill was a shock and the only saving grace was the friendly staff. Won't be back.

We stopped for drinks at this restaurant, unfortunately they stopped serving food around the time we arrived 3pm on a Sunday. The restaurant is convenient if you have young children as there is lots of space for high chairs etc and its on the same floor as the Bentalls baby changing facilities.

Restaurant on 3 is handy if you have young children as there is lots of seating with space for pushchairs, highchairs etc a children's play area and its on the same floor as the Bentalls baby changing room.

We stopped for brunch while inside the Bentalls centre shopping. We both had the quiche / homemade tart and salad and coffee. The total bill was £ 22.45 which in no way represented the lack of quality of the food we received. The homemade tart looked to be a largish portion but this was clearly pre Christmas in making . Neither of us could or would finish this as it was lacking in taste and seasoning and days old. Priced at £8.95 each this is not value for money even if it was fresh which it was not . Do not bother eating here

We have started visiting this restaurant now that we have a young baby, the food and drinks are ok but it has lots of spacious seating which is good for prams, breast feeding etc and its on the same floor as the baby changing facilities.

This restaurant is great if you have young children, there is lots of seating thats not to close together and they have a children's play area. Its also on the same floor as the excellent Bentall's baby changing room.

We stopped for drinks in this restaurant, its a good location if you have young children as they have a children's play area and its on the same floor as the baby changing room. The drinks are ok and reasonable value.

Went for lunch with my 10 year old daughter , who wanted cheese and onion and tomato sandwich , the staff who served me asked me 3 times what i wanted as she was holding conversation s with other staff and i was getting frustrated by now and nearly walked out, eventually got what i wanted but it was so much hard work the women should retire well past her sell by date

A great play area kept the children busy while we relaxed at a nearby table. Nice kid's pick and mix menu too. Good choice of foods available.

A Wednesday on Spring Half-Term holiday and we ended up at Bentall Centre Kingston Upon Thames with a couple of hungry young girls around 1.15pm. We left the shops and headed for Level 3 at Bentalls to give their cafe a try - we had never visited before. There is a children's island of pick and mix food selection just as there is at John Lewis but it is more like a picnic snack selection. So instead we went for the first option presented to us which was the oven baked pizzas where there is a deal for two. We also had a mini bucket of chunky chips which infact wasn't charged for. I had to remind the cashier to charge for my medium Americano. The girls had sparkling water and Lipton Iced Tea. No its not cheap but what do you expect at Bentalls? The kitchen seemed to be staffed by a number of Italian males. The hot food counter looked a bit tired by the time we were there. There was also a salad bar which the children didn't fancy and a freshly made sandwich counter with a selection of fillings for your choice of sandwich. There were a number of tables vacant for us to choose where to sit, mostly cleaned but some waiting cleaning. Also noticed a children's play area and a cold water station. It was bright and comfortable and good condition. The pizzas had a slight home made Italian feel and taste but nothing stunning. Chips were okay but quickly became dry. Coffee quite tasty. Sparkling water from Wenlock Edge Shropshire. Bottle of Lipton Ice cost over a couple of quid. We tried it, we cleared the plates, we enjoyed it but we won't be back in a hurry unless we want to reduce the weight of our wallets rapidly. It definitely reminded me of the John Lewis restaurant although we have only been there once as well so probably not given either of them a proper decent try yet.

The restaurant we use to go to is no longer there, it's now a completely cold, unwelcoming, drab restaurant. Decided to go to the roast, only Gammon available. The gammon was totally fat, there was no gammon at all. No Yorkshire puddings available, told ten minute wait, food put under a heat lamp, 25 minutes later finally got our meals, totally dried out with with cremated Yorkshire. Veg was all still hard, the half a roast potato was rock hard. The only thing that was ok was the hot chocolate was hot. Would not recommend. This was at 12.15 lunch time a time you would think all would be ok, never again

Me and my partner have been doing out Christmas shopping in Kingston, lovely area but I wouldn't ever recommend eating here, I never write poor reviews but this is an exception as the food the first time was terrible. We both got the breakfast so the normal sausage bacon harsh browns tomato and egg, the food looked fine but the service was terrible and we was waiting for so long our food went cold! I would of taken the food back but we was in a rush.The second time we went here I got a tuna jacket potato and my partner got the same, we was with another couple that got jackets to, all four jacket where hard and undercooked the some placed even cold! The fillings where limited so wasn't enough for the size of the potato, and my partners jacket had a hair init This is not expectable due to the fact it came to over £30! With drinks! If you are shopping Kingston I would recommend eating else where.

We were in the centre, and come across this restaurant, nice and clean, very good food, excellent service. Would recommend to all.

Brilliant food of great quality and good value. Particularly welcoming to parents with babies. Recommend to all!

In the garb on the Bentalls website it says; Look no further than the new Restaurant On 3 for a place to eat and relax when shopping in Kingston. Whether you’re taking a break with a glass of wine & one of our homemade specials or catching up with friends over afternoon tea, Restaurant On 3 offers something delicious for everyone!Housed in a location next to the toddlers clothing on the 3rd Floor this place is a magnet for mothers (parents) with pushchairs and their young children. The menu lists a number of hot and cold options along with the usual drinks you can find in any café styled establishment.As it appears that I am the first to review this place let me set out a few things. The décor is of a modern minimalist design full of greys' and whites' with less than comfortable seating. It's self service and it has absolutely 'no' charm.We opted for the carvery which was dished up with dried and cold vegetables. The meals went back with a demand that they were not to be warmed in the microwave. Which as it turned out they tried to do - and so they were sent back again! Finally some 15 minutes later the two meals arrived and having only eaten the meat and one potato - we left the rest. And all of that for £9.50p each meal. I would recommend that people give this place a miss, unless you have young children! There are better alternatives inside the Bentalls Centre and an even better number of choices in Kingston Town Centre.