The Five Bridges in Swale

Don’t waste your time. Rubbish food with long waits, rude and uninterested staff. Place is filthy and tired. Be better off going into Morrisons next door and getting a meal deal.

great atmosphere, could actually hear what people at the tabe were saying which is better than other places we have ate at

High Quality interior and friendly service, felt very welcome in the pub. Have been a few times now and they don’t disappoint

Stopped in at Five Bridges and had a great experience. Ordered a Pedigree ale and the cowboy burger—both were spot on. The ale was smooth and flavorful, and the burger was juicy, loaded with toppings, and full of smoky flavor. Friendly service and a cozy pub vibe made it even better. Will definitely be back!

The last time I visited here was 2021 so it was nice to return to see if there was improvements or better. There were five of us . Carpark outside was slightly flooded and you have to put your registration in at the bar First impressions the place looked cleaner and brighter we were asked if we had booked and said no so we were shown to a table and given menus. That was it you have to either order on the app or go to the bar so you actually wait ages. No one comes and takes a drink order. The table although clean was sticky and the glasses looked dirty but I think it is limescale from dishwasher We placed our order of drinks and meals on the app and waited for what seemed ages for them to arrive . Drinks arrived we had to change one as it was meant to be soda and lime but was just lime and water. There is no offer of water for the table either. Meals came ( see photos below ) and were actually good apart from the hunters chicken the lambs leaf was wiltered as it had been under a heat lamp 2 onion rings and a small cooked 1/2 tomato that was cold. We then ordered 3 desserts. No one comes and asks if meals are ok you have to help yourself to condiments. The only time the table is cleared is if you order desserts . I have to say that there is no customer service like there used to be which is a shame. If your not app savvy you would struggle as your not explained what to do

Good food and drink nice staff all round nice family pub

The restaurant is spotles and the staff are really friendly and helpfull. Unfortunately the food is nothing special. It was cooked properly and was hot but the ingredients tasted cheap. Maybe just a one off as it was about 4pm on a Monday afternoon.

Very expensive and disappointing hunters chicken. Thought it was a child's meal. Seats were threadbare. You really do need to recover your seats

Huge thank you to Liam and his team for the brilliant service on Mothers day. Food was hot, tasty and although a very busy day, food was served quickly and with a smile. Carvery was perfect too-veg was delicious! Looking forward to visiting again soon!

We visited here today for Mother's Day, firstly the manager was amazing with his help in seating all 9 of us with fewer than 2 weeks' notice and the customer service was brilliant considering how busy they were. The food was lovely and hot (most of us had the carvery) and the children's portions were a decent size, with a good variety to suit everyone. Highly recommend this place to anyone!

Just had a lovely Sunday lunch with my dad. I must say that the food was very nice. The staff were very friendly and the service was good. Glad to be returning in the near future

Abysmal service place needs a good scrub been waiting nearly an hour for the food on the up side toilets smell nice

There was 4 people in our group and 3 of use didn't enjoy our meal. There was only 1 member of staff taking food orders and serving drinks at the bar. When our food come out it wasn't cooked to how we had ordered as service had taken a long time we didn't have time to complain as we had to be at a appointment

Had the mixed grill, was really nice but the steak was too chewy to eat. Told the waiter and his reply was "ah yea, the steak is always really chewy"

Lovely carvery, would highly recommend and reasonably As usual the carvery was lovely. At the time of our visit only one till was up and running, not their fault and it was very busy, despite this the staff were all friendly and calm, apologised for any delays. They coped extremely well in very difficult circumstances.

Had to wait over an hour for my food, when I asked why it's taking so long I kept being told it would be 5 mins... 1 till working and one 1 person taking orders and making drinks. Will not be going back anytime soon.

I came with my family for my birthday, had a lovely meal and then used the pool table and football game. The fact that the games were free to use puts you a step ahead of everyone else. Staff were friendly and welcoming as usual.

Disgusting for two weeks on the bounce a family of 5 of us turned up only for the first time at 8pm to be told were no longer serving hot food, so went earlier the next time, both visits on a Sunday, the second time arriving at 6pm to only a undercooked beef, no other meat options and no roast potatoes, peas, stuffing and hardly any vegetables also after paying at the bar for 3 adults and 2 children, absolutely disgusting and will never return.

Carvery was appalling. No veg, no Yorkshire puddings, no stuffing. Only meat available was beef and it looked like it hadn't even seen the oven. Not sure how they can say best carvery on the island!!!

Carvery was reasonable value for money. The inside is very tired and filthy dirty

Lacking atmosphere. Pasta for kids at £6.99 ridiculously small!! Over priced and poor quality. Took ages to be served. Hot chocolate was stone cold and slopped all over the saucer. But they did remedy when asked.

I love it here definitely would come again nice play bit outside very tidy

Love it here very tidy and nice good for children play place outside definitely would come again

Polite answer friendly staff and fast service. Very pleased, and the food was yummy

Had a really good experience with our service users . Great help and they enjoyed their food .

Food is terrible and overly priced for what you get and takes FOREVER to actually get your food even on quite days tired this place a few times over the year hoping it would get better but never does shame really.

Went in for food while working away meal was lovely and presented nice so went in the day after and ordered the same but wasn’t as good must have been a different chef

The chef needs sacking,been several times ,long waits whilst the restaurant is empty and the food is luke warm at best.the waitress with the bull ring through her nose is rude and not helpful at all.will not be returning!!

Been to this place many times before and each time have received cold food (including chips) and have recently had staff dismissing me saying thank you bye whilst I was talking to one of her colleagues never returning again.

Food takes too long and portions very everytime you get food

Not been here for a couple of years but it was late in the day on Sunday (4pm) so the carvery had probably been sitting there a while, really disappointing, dried up and cold, i was gutted, anyway, staff were friendly but the tables and menus need a good clean, let’s say it wouldn’t be my choice again for a roast.

Friendly welcome, clean table and cutlery staff attentive. We had the carvery meat is delicious veg lots of choice. Gravy needs to have more flavour and cauliflower cheese didn't taste like cheese we had the brownie sundae but hardly any brownie in it but overall good value for money.

Amazing staff are fab... made my day...

Great food service a bit slow but not the staffs fault they need more staff

Great service, Especially Liam and Beth they was very helpful.

Friendly service, food was tasty/ hot

Made a late decision to eat out as a treat and reserved online. My wife is confined to a wheelchair through amputation, so accessing places isnt always easy despite things that say there must be disabled access and facilities these days. Found 5 Bridges to be sympathetic to those needs and happy to continue to use their services. There is a very real need to look at the furnishings in there though. The tables were "sticky" and the condition of the varnishing was very shabby. Almost very cheap café looking. And noticed several bench seats with torn upholstery and several big holes. Which serious lets down the look of the place. Dont know who would be responsible for these things, but they are clearly neglected quite badly.

Grate place to eat food is good would recommend

Lovely food, good service and will happily return.

Beth was brilliant, service was excellent can not fault!

Absolutely disgusting roast is dry vegetables is shriveled up stuffing Rock hard. Worse meal I've ever had. Don't bother you'll be disappointed

It’s a nice pub and the food is amazing

Was my first visit on Sunday, wasn’t sure what to expect but the food and service was absolutely phenomenal. Liams service was fantastic, so attentive. Nothing was ever too much for him. Can’t wait to come back.

Had a lovely meal with the family carvery was delicious great service very friendly 😀

Very good pub. Bar staff are sick. Gracie is very good behind the bar. Shannon is alright as well!

Slow, rubbish service, dirty, luke warm food.

Fantastic experience and lovely food. Staff are great too!

Excellent service and excellent food👌

Friendly staff and the food was very good.

Staff absolutely fantastic food wasn’t that great for myself however I did see a lot of beautiful food coming out.

Really lovly service, beth was very helpful and had a lovely smile. Would highly recommend. For a quick bit to eat or a full on roast.

I saw an angel of that im sure. Sh desrizdnt smile at me.on the subway Cause I was at the bar. Maybe next time xx

Excellent service and very comfortable fittings and atmosphere. Nice to see pool table darts and table football being brought back too. Definitely think there is a gap for bar football league as well as pool and darts Good luck

The Sunday Carvery was rubbish, I haven't got a pair of shoes with tougher soles than the beef I was given, roast potatoes looked like they'd been cut by a child. I haven't a clue why people rave about this place. I joined a group for a Christmas meal last year and that wasn't up to much either. I would avoid the carvery, cannot comment on any of the other offerings on the menu as I haven't had any. Wouldn't return or recommend, I'm afraid.

Sunday carvery terrible. Stingy with meat. Veg all over cooked.potatoes must have been cooked early in the morning. When will any of these carvery places realise the roasts are the most important part of the meal. We ate some of it because it was to late to go anywhere else. No wonder the take your money first. Very poor. Very expensive. Get some experienced staff who can cook

Explained it was for my 60th Birthday celebrations. Got greeted at door ..just shown to seat.. no waiter or waitress service. Asked for one soup.came up stone cold..asked for refund but still bought another one up or reheated the same. Had Carvery.. yorksire pudding was soft and soggy. Only allowed minimal meat because of weight. Didn't check to see if we enjoyed meal or not.only one voice of real ale. When we left Manager had back to us engaging with staff. We said goodbye and thank you..and the response was ..thanks. Overall not a great experience.

I went to the five bridges a few days ago, and it was just amazing, a particular staff member was really nice, her name was ollie

Food was amazing, really loved the atmosphere and really recommend the cavery it was fantastic!

friendly and attentive staff food was good but could have been a bit hotter as wife's chicken was only lukewarm warm but still enjoyable

There was a staff shortage, nobody around to serve us. When we went to the bar to order I asked for steak with just a salad as I’d seen that you can swop the chips, onion rings, peas and mushroom for a salad. I placed the rest of our order and sat back down. When the food came there was no salad with my steak but the usual chips, onion rings and peas. I said no I wanted my steak with salad and the server went away and brought a small bowl consisting of mainly green leaves, not what I would class as a salad considering I’d still paid full price for the steak meal. He said keep the chips if anyone wants extra so I had to scrape the chips onion rings and peas onto my husbands plate before tipping the side bowl onto my greasy plate. There were no mushrooms with the steak meals as described. Not happy. No service whatsoever and not at all what I’d call an enjoyable experience.

We was celebrating a birthday 19 of us and the service we received was fantastic. Lovely food lovely people we all had a wonderful experience. Thank you and will recommend x

I had a great time at the Five Bridges Pub! The burger was absolutely amazing—perfectly cooked. The atmosphere was warm and inviting, and the staff were friendly

A good place to have an evening meal. The tables were spaciously laid out and seating comfortable. The menu was quite varied and well prepared. Definitely worth a visit.

Very poor service. Flat larger. Well over an hour for food when not busy. No atmosphere

Had the xmas meal ,had to wait about 45mins before 1st course cameprawn cocktail(best art of meal),had to wait again about 30mins+,main meal arrived,this was basically inedible,turkey was all bits(if it actually was turkey you couldn't tell,carrots were burnt and shrivelled,sprouts overcooked,it was almost as though whole meal was plated on the weekend and reheated

good atmosphere but the food let's it down

Booked a table in October for a Christmas dinner. Arrived at allocated 2 hour slot to be told "no reservation has been made". Sat down at a spare table and looked at menu. Tried to order at bar to be told "food has to be pre ordered from Christmas menu as it has to be ordered per person". Wasn't told this at booking. Very rude staff.

I left a review in May 2024. Again food was good and staff friendly. Unfortunately still no handpump ales. I was told pipes were being cleaned. Saturday night and no ales for sale. Come on let's sort this Swale problem

Great pub. Enjoyed the popular Cowboy Burger. It is my first time coming here. Nice food, nice people, nice atmosphere. Easy parking. Will come back for more.

Had a lovely meal no problems staff were friendly. New people are doing a good job keep it up will b back x

This was my first visit to Five Bridges. The staff were very friendly and welcoming. My meal was delicious and at a fair price. I had a great evening and will definitely return.

Great food staff were very helpful will definitely be back

I had heard mixed things about the five bridges ranging from okay to awful but on the island there isn't much to eat. I have to say that these reviews were completely wrong, what we had was nothing short of a wonderful evening. Prices are slightly higher than some other places around but you get what you pay for. You have to order at the bar which keeps things simple, there is an app available but we didn't try it. Food came out quickly and staff were happy and cheerful.

A little birthday family celebration, couldn't have gone better. Welcomed by friendly staff member. Staff had set up the table with birthday decorations that I had brought in earlier. One member of our group has special dietary needs and quite honestly the staff were so helpful and obliging with this, nothing was too much trouble. Served fairly quickly we had a lovely meal; good sized portions, no worries re the dietary requirements, comfortable with the children as we were adjacent to the 'under 7's' playroom. The children's menus have activities on the reverse side, crayons were provided. The wind & rain might have been battering the Isle of Sheppey but we were warm, cosy & well fed at The Five Bridges. Thank you

Food lovely and hot. Servicer quick, helpful and polite. Table, cutlery and carpet dirty and sticky. If that's what it's like front of house, what's it like elsewhere?

Nice but 2 staff really, come on cutting back will not do you any good in the long run...

Impromptu dinner, had lovely food, staff were polite and attentive and very helpful, a great experience and will be back

Looking forward to a carvery after a remembrance parade. Very disappointed with the food, especially the meat it was so tough I had to spit it out! My son could not eat his gammon and some of the veg was so al-dente it was difficult to cut! The service was OK but we won't be going there again.

Very friendly place with excellent service I would highly recommend the Five Bridges

We've given this restaurant many chances but unfortunately tonight's experience made sure we won't give it any more. We visited at 8.35pm hoping for a dessert and coffee but the second we walked in we were hit by a barrage of what they didn't have before even greeting us or asking us what we would like. The barman's first words upon our opening the door were, 'We've got no beer and we're closing soon', not even a hello, can I help? We didn't want any beer! This was closely followed by his colleague who called over, 'And no food either'. All of this before we had even uttered a word. Never again!

Our first trip to the Five Bridges, we had a lovely meal…

The food was very nice!! Cleanliness of our table was awful! The table was sticky and so was the one next to us. Staff were very friendly!

Hadnt been out for over 5 years for a meal as got severe anxiety but we went to our favourite place because it was my hubby birthday and I knew I would be ok there. And I was. Food was amazing as always.. the staff brilliant can't ask for better.one other reason we went back is a member of staff had gone back to work there and she is brilliant..

Always fancied popping in here. Staff were very polite and willing to chat. Food was very nice indeed and the beer was good. Our preferred local pub closed the kitchen because 'they were not busy' and another close by wasn't even open for some reason so we drove to the Five Bridges instead. So glad we did because we will see you again real soon. Thank you.

We booked a roast dinner for 6 and were told when we arrived that the carvery and kids menu were the only items on the menu due to limited staff. We had the choice to cancel the booking at this stage but decided to continue with the carvery, and we are glad we did. Despite being understaffed, the staff worked tirelessly to manage a very busy restaurant and bar. The roast was one of the best we have had in a very long time, and we have tried many places in recent years. This may become our go-to place for a Sunday dinner.

Really good food this evening. Really enjoyed the evening meal with friends.

Its certainly improved massively, used to get a bad rep but given the chance the managers and team there have really turned it around. Liam i think was running front of house, smashing it with Shannon. And the chefs names i got was Ajay amd Shalay who cooked my Cowboy burger perfectly.

Pub has great food, good portions & really friendly and helpful staff. Are daily offers and Steak discounts Thursday . Pub is reasonably new behind Morrisons and B & M and weekdays seems spacious .

An excellent meal. Four of us came to eat- hot food served on hot plates, well presented and good portions The staff were friendly and the place was clean, warm and well presented. Will definitely come again.

Staff were friendly and polite however we waited for our drinks, which arrived after our meal. Food was lovely however veg was like warm.

First time we have been to the 5 bridges and we wasn’t disappointed. Very friendly staff greeted us and made us feel welcome.The menu was good and food lovely. My mother is in a wheelchair and loved it , plenty of room and clean facilities. 10 out 10 .

Shannon is by a long shot the best waitress. In all my years of going she has never let us down. Wouldn't be the same without her.

Popped in for a few drinks after shopping, Shannon was an absolute delight! Great service very polite and quick service

Myself and my husband popped in for some lunch, We was served by a young lady called Shannon, very polite young lady nothing was too much trouble, great food and service.

Over an hour's wait for bang average, luke warm, food. Not expecting the world but it is wasnt even that busy.

First and last time visiting this place! Coffee vile , food vile , no interaction or customer service they were too busy standing around chatting or on phones!! Absolute joke

I have never had a bad experience of dining at 5 Bridges. It is what it is and you get what is paid for. The food has always been good and the staff super friendly.

Excellent service, Billy and the other staff went above and beyond. Our dog was treated as a customer. Great place for families and dogs. Food and the beers was fantastic.

Why doesn’t this place open for breakfast? Busy at lunch times and like a graveyard in the evenings…. Slap bang in the middle of a shopping estate and closed till lunchtime!

Recently visited the five bridges had a wonderful hot dog 🌭 all staff were welcoming especially one of the managers called billie.