The Factory Bar and Kitchen in Solihull

Just for coffee . Typical airport prices, high! Nice staff.

For an airport restaurant you can't go wrong. Burger was served quickly and was really delicious.

We ordered Fish & Chips and Sausage & Mash using the app. They came back and said they were out of the fish. We both went with the Sausage & Mash. It was disappointing. The mash was gummy, peas were overcooked and the gravy was thin and tasteless. We won’t be coming back.

good as a place to sit, coffee ok, food terrible - worse than spoons

Today I flew from Birmingham airport with my very good friends , I must say LAURA! Is an absolute asset to the bar and the airport it’s self , give this girl a raise she worked very hard when it was busy

Just what the doctor ordered before our early flight

Need to do something urgently with allergies and intolerances.

Comfortable and reasonable food, quite expensive even for airport prices.

Staff were really friendly and polite, food was lovely

Of course, we come to this place every time we fly from Birmingham airport and we rather eat here than on an airplane. The Big Breakfast was great however the spinach on the vegetarian version was tasteless and watery Great selection of beers and hot drinks too

Beer came after food Burgers been lower standard but upper price Waiters are nice Beer was good In total it was ok but overpriced (like everything in the airport)

Overcooked egg, overpriced. Service is very, very, very slow. Not great for a solo traveller as you have to hope no one sits at your table whilst you go to the bar to order (or you could leave your belongings there if you don't mind risking it).

Just had what they described as eggs Benedict in this place. Possibly the most miserable breakfast I’ve ever eaten. The “ham” was more like the cheapest spam you could buy & both eggs were hard!! The coffee on the other hand was pretty good. It also took 4 attempts to get the app to work! Won’t bother again.

Plates stacked up on multiple tables, not clean!

First time eating here, probably won't again. Had to chase up food as not within the order timescale they stated, at an airport so time more critical. Plate red hot, food not so much. Ordered 2 small breakfasts so nothing out of the ordinary, beans concealing. Had finished hot drinks before food arrived.

£4.15 for a glass of apple juice out of a carton that no doubt cost a quid or just over. Scandalous. Trading Standards will be in touch.

Nicer than the Weatherspoons as more spacious. Scanning the app inside the menu was great as bar queues were huge. Fast, cheery service. Lovely waiter and waitresses. Constantly clearing. Food very bland. Just done the job for a 3am visit.

Slightly expensive, that said food provided is of a good quality. My order wasn’t correct when it arrived at the table, but was quickly rectified. Staff are friendly and attentive.

Laura looked after us really well, she is friendly, helpful and professional. We always use this place because all the staff are great. Well done team!

Really nice breakfast here today and the place is really nice. Team were working really hard and even though it was really busy whilst we were here, the place was spotless as Laura was whizzing around and also helped recommend my breakfast, Bartek cooked us up a lovely start to the day and Sam made us some brekkie cocktails. Thanks guys 😊

Mess everywhere and bad internet so order process is useless , under staffed and not value fir money

Can't complain. Good food. Good service. What's not to like.

Pretty good before boarding flight. Very expensive, but I guess airport prices.

Great service and food. Had the big breakfast roll and and a hot chocolate and pint of beer. All Served very quickly. Food was hot and cooked to perfection.

Food very good for airport grub. Staff happy to help.

Lightening quick service (after ordering on the web app - it took longer to order than to be delivered), delicious breakfast sandwiches and coffee, exceptionally friendly staff. The only downside is there doesn’t seem to be a search function in the app, so although we could order hashies as a side, we couldn’t find them in the online menu, nor the fruit bowl. Otherwise great.

Lovely breakfast before our flight, good food and Laura looked after us great! Thank you

Fabulous service from Laura and team, helpful and attentive. Food and drinks delivered promptly and decent value. Served with a smile.

Lovely staff and good was nice, just a bit pricey

Lovely food , very fast service and very friendly staff . The restaurant was very busy but nothing was to much trouble , tables were cleaned as soon as guests had left .

Unbelievably slow service, 30 minutes to get two drinks! Very badly organised, definitely won't be coming back here again.

Ordered using the QR code because it was advertised as being faster, and our food arrived after about 15 mins (which is fine) but the drinks arrived another 15 minutes later! I advise people reading this to just order drinks at the bar, or you could be waiting a full 30 minutes for them. Food was alright, but we had to clean our own table after finding the cloth and spray ourselves.

Amazing service, our kind waitress Antonia was great.

Asked 3 people for our drinks and no one brought them we ordered at table and waited and waited went to bar myself then. Food came out very quick and tasty but bar was shocking and very very expensive. Would give this place a miss in future

Good fast service, great breakfast. Would recommend for anyone travelling from Birmingham airport. (Better option than spoons)

Airport was busy, but we were able to get a table relatively quickly. Had first drink from the bar, then ordered food and further drinks via qr code, everything went to plan. Food was lovely and service was quick. Staff were friendly and approachable, even tough they were staff members down. Great start to our holiday.

Bloody expensive £8.80 for a pint

Ajil was the best waiter we’ve ever had (at an airport)

Friendly staff good food not long to wait would recommend

The food was nice and decent portion sizes too. Alex, our waiter, was extremely polite and efficient.

Customer service didn't happen at all. Plugs don't work table and under table was dirty. Warm chocolate fondant was stone cold. Staff looked sad .

Nice and chilled before departure. Food came quick and Laura M was extremely friendly and attentive from start to finish!

Fantastic service from Laura and the team

Burnt coffee, un-mixed powdered hot chocolate, a tiny bowl of granola for far too close to a tenner, a plate of breakfast items so undercooked they were inedible. Honestly one of the worst meals we've ever had.

Early morning flight and this place was empty so decided to eat here. Online ordering system wasn't working so by the time we gave up and went to the counter to order there was a huge queue. However once ordered the food came out piping hot in about 15 mins. Not bad food at all, the avacado smash was disgusting though. Coffee wasn't the best but everyone else enjoyed their meals/drinks.

Food and atmosphere were very nice and price was what you expect for airport haha. Jack was really good for helping us through the menu and helping us choose food and drinks :)

45 minute wait for food to come out cold. Poor service and very food.

Nice bar but very overpriced drinks. But it's an airport bar so you expect to get exploited.

Great place to eat in the airport and friendly, helpful staff.

Had the best caesar salad here! Was sooo busy but nice, pre-holiday atmosphere. Staff working as hard as they could. Probably best airport meal I've had. Will be back!

Arrived this morning, ordered two bacon rolls and two glasses of orange juice. £25. More fool us for paying it, but, 20 minutes later out came two FREEZING cold bacon sandwiches. Not just warm, but cold. Took them back to change them, two new ones came, just as cold. Bread straight from the Fridge, bacon like plastic, coated in cheap margarine. Save yourselves the money, go to costa!

Friendly, quick service and the bacon rolls were delicious. Made the start of our holiday really great.

Breakfast was lovely and food came quick. Staff were approachable and welcoming especially the woman who cleaned my table 😊

Great choice. Friendly service. We enjoyed bacon roll, tea and granola berry bowl. Would recommend.

Laura was sooo lovely, made us very welcome. Food arrived quickly and was delicious

Very kind staff and great hospitality all round

Friendly staff, great service, lovely food.

Great service, friendly atmosphere

Food was good and service was fast via the app. It was very warm in the restaurant though

The dirtiest restaurant I have ever visited, both meals didn’t taste of anything and just horrible, won’t be returning and so disappointed. I had really high hopes but it was also a rip off too.

Great staff cleaned table polite and chatty and so early in the morning

Coriander warning!!! They put it in everything and don't tell you until you eat it!!! 🤢🤮

Great service, staff very friendly and efficient. Overall great experience. Two happy customers!

Brilliant team and waitress, more expensive than what you would get out on the street, but that’s airport taxes for you, better than the spoons next door by a country mile

LAURA THE LEGEND WAITRESS. WENT ABOVE AND BEYOND. *****

Amazing service. Used the app to order food and drinks. Alex brought the drinks very quickly and Laura and Jai have been working extremely hard to ensure tables are cleared and customers are happy

Was a lovely breakfast, Laura was especially helpful made sure our order came quick and looked after us throughout.

Staff absolutely lovely, energetic and friendly, and it was only 4am! Food was solid and set us up for the day. Can’t complain.

Great customer service - server (Laura) very welcoming and hospitable. Coffees were good and food tasty! Thank you!

Amazing!!! Laura was a dream xx

amazing food especially before a flight. decently priced and great service. made to feel very welcome and very at ease.

It was very good service and food.

Laura was very helpful and couldn't have done more for us.

Nice breakfast roll and coffee. Helpful staff. Quick service.

Probably the best veggie breakfast I've had - I'm not a vegetarian but I have them by choice on occasion. Tea came hot so ordered a second as well. Orders arrived within a few minutes. Can't fault the service and staff very friendly

Thanks to Laura for serving. She was attentive to multiple customers and was exceptionally kind, calm and efficient. Thanks to Marcin and Antonia for the food and drinks. A good start to our holiday.

Fantastic service and good food

Such a lovely place to have some food before your flight, great atmosphere and amazing food! Everyone is in high spirits ready for their holibobs! A special shoutout to Laura, John and Dylan they were so lovely and kind and couldn’t do enough for you!

Tasty food and excellent service. Lovely waitress who looked after us really well. A great start to the holiday!

I had a fantastic experience at The Factory Bar in Birmingham Airport! The food was great, but what really stood out was the exceptional service. Laura, in particular, went above and beyond to make sure everything was perfect. She was attentive, friendly, and made us feel truly welcomed. It’s rare to find such dedicated service, especially in a busy airport setting. I’ll definitely be stopping by again on my next trip! Highly recommended.

Despite it being very busy. The waitress Laura gave me direct table service and went above and beyond what is expected of waiting staff. If you are flying from Birmingham International airport. This is the place to stop for meal and pint.

Had a great time perfect place to get food before a flight the team was amazing they were all running around but were so friendly and welcoming. Thank you very much.

Very attentive and positive service from Petru, Laura, Edyta and Jai.

This place is terrible. Sloooooow service. £4.99 for a bowl of 23 chips.

The place has a huge sitting area with pleasant atmosphere. Staff was very courteous and polite. Has good food and variety of veg options than any other place in the airport. Highly recommended!!

Absolutely rubbish go to wetherspoon

The best place to sit and relax before your flight.

9 of us stopped by for breakfast, before flying off on a family holiday, food was promptly served nice and hot with good service.

Worst service ever here. Asked someone to clear the table as the only empty table was covered in glasses. Suddenly all the waiting staff disappeared and after 10.mins we ended up clearing it ourselves. We ordered the food, only half the order came. After 30 minutes when we questioned it, they had no record of the order. They served the wrong hot drinks. An hour later we still didn't have the whole order. Multiple staff kept asking us to repeat what was missing but the food never arrived. No one knew what was going on, the manager couldn't understand what the issue was and generally it was badly organised. Consider the food is basic and over priced don't bother with the stress.

Tables were covered in plates etc of people who had finished and left, the whole time we sat there many tables continued to be left uncleared. The staff that brought our drinks over were ok but the guy who brought us our food sounded like he was inconvenienced by our presence. The food was basic and eggs were floating in a sea of hollandaise. Wouldn’t dine there again and wouldn’t recommend.

Not to bad for the price. Although if you like a really big breakfast you need to order a little more.

The place is terrible for customer service. Rude staff, the manager when I approached to speak about my piss poor experience was not listening talking over me and couldn't give me 2 minutes to explain the situation. Very bad start to my holiday, which I have to admit has been a very easy morning with getting into departures. Really will never use this facility again unless I want to have another poor start to a happy family time.

Food was very nice, staff was very good 👍 however the prices are a disgrace. I was delayed and had to stop longer at the airport omg my bill was a joke..don't know how this company sleep at night... What a rip off

Avoid all cost 1.Poor organisation 2. SUPER SLOW SERVICE WAITED FOR PINT FOR AGES 3. HIRE MORE STAFF 4. FIX BROKEN CELLING GET SOMONE IN 5. MESS EVERYWHERE WET TABLES 6. RUN BY AMATEURS 7. NO CASH BUT CARDS ARE FINE😅

Tables piled high with dirty plates and not collected by staff, orders placed incorrectly and very rude staff. Manager is extremely rude and very unhelpful. Expect a much better service for the ridiculous prices.

We were at birmingham airport. We had an issue with our food and the lady behind the counter tried to resolve this issue. She went to her manager who basically told her to "go away" as he's "busy" She personally went out of her way to help us but the manager was appalling.

Typical expensive airport food.But quite well presented.

Order and pay via QR code (which I hate) Quick delivery of drinks and food mind 4 quid for a j2o and the same for a mug of tea Berry yoghurt bowl - fruit still frozen (no excuse) English breakfasts fine My eggs royale - poached egg yokes hard (an absolute cardinal sin!)

The food was so good, didn’t have to wait long and service was amazing by Laura - we would defo all come again. Thank you! Xx

Very helpful fil and quick service from the team - Laura was very attentive and advised us re needing cash (no machines working!) Good food too 😀