The Engine in Luton

Guys be aware these are racist people don't know how to serve customers never had this worse customer service experience before. They even started swearing in there own language!! Don't go there

Staff is rude. Not have manners how to talk with customers.

The food was made according to request

Amazing food and great service there wasn’t much people but the food was hot and quick to come. I ordered some wings sweet potatoes fries and a waffle for dessert and all of it worth the price.

Lovely family dinner which everyone enjoyed. Variety of dishes, cosy atmosphere and the service was great! I didn't catch the name of the young lady, but she looked after us extremely well.

Lovely place nice food great customer service by Mr Arslan really impressed. Will recommend to others.

Not a place I would recommend ordered the tacos and the mince meat was off you dynamite shrimp was horrible the burger was ok Philly roll was ok Shisha was absolutely crap we ordered two of the same flavours but some how they both tasted different the lady who served the food she was nice but they guy who came to fix the shisha definitely has a attitude issue he was like don’t tell me I know I’ve been doing shisha for 10years didn’t even try the shisha and he knew there was a problem one of the worst places I’ve come to drove an hour to get there didn’t stay more then 10 mins drove back can say definitely avoid this place

Food portions were very generous and care taken in serving our order to our specific needs. Service was excellent to say the least. Very attentive staff. The place at the back was buzzing with people couples with a vibrant environment.

So i callled them and made sure that they are showing euro 2024 and the guy onn the phone said yes we are showing the match and you can order food and watch the match So i went. With my friend and sat there They asked me if we want seesha and we said No as we don't smoke The blonde girl whoever she was, very rude And told us that we cant sit without a seesha which we understood and left but the girl very unprofessional, no Ethics zero customer service. They should get her into basic customer service training for real. First and probably last time to visit this place

It seemed like very good pub from the outside, so we tried it, because we really wanted to taste Fish and Chips. However, staff was not kind and they do not have a beer...in a sport bar! really disappointing. But they saved it because Fish and chips is not originally in the menu, but they can prepare it for you.

Service was very good and the call button om the table is fantastic. The steak was tasty but room for improvement however half grilled chicken was on point and the soft drinks are very reasonably price.

Good atmosphere and good prices.

Really dissapointing experience with them.Every time when u ask staff for food or any assistance they respond so rudely.Absolutely disgusting.I would suggest everyone should avoid this place.And if any of you go there you will be treated same

I came here with a few friends we had a cup of tea and a few shishas, I've heard good things about this place, I've had the desserts and food is really good, so I will come back and try food and dessert here and give a more in-depth review later

A good place for eating. You also have the option of halal food, but it's much more expensive.

The service was amazing and we had a great time. Arslan and Samridhi were very helpful and friendly.They’ve done an extra mile,to make sure we had everything perfectly served.Highly recommended!

Had lovely food and amazing customer service from Uzair today. Thanks again. Will be returning because of the service and great quality food.

Food was on point!!! The dynamite shrimp UUFFTTTTTT!!!!! staff came to check if all was good couple of times which is always appreciated

come here very often and it's always amazing! menu has great variety of foods for everyone. and it's Halal 🩷🎀

The shisha is good and overall the restaurant is great except for one thing that made me give one star for everything is the customer service. Whenever I enter the restaurant I encounter a blonde waiter that always ruins the vibes for me and my friends by making us feel that we aren’t worth the work. Other than that all is good.

Great food and amazing service from uzair 💯

Amazing food and great service from uzair

I want to leave my review from yesterday service because The staff is very rude and when approaching the table no smiles or greets and not welcoming. I went there with my partner and a couple. We have been told that we must order 2 shishas when Me and my friend did not want to smoke. We end up talking with the manager but he is very rude and did not use common sense in letting us have our food and drinks and payed for 2 shishas which we never smoke. I will never be back. Horrible service.

Visited The Engine for the first time and honestly i had a great experience. The food was great, the service was great, not a single thing to complain about. They also have a variety to choose from on the menu and the prices are reasonable. One of the waiters named Uzair was also really helpful and made my visit much better. I would definitely visit again soon and also recommend residents of Luton to try out The Engine.

Great place lovely staff wonderful food so enjoyed it very delicious 😋 will be coming back so recommend it to anyone

Awfully run! Boss sits and smokes shisha after cut off time they will Literally drag the pipe out of yoir mouth and say sorry we are not licensed after 1am yet boss is smoking away Cake taste off they were happy to change to a different one They also scam tax man and demand cash only otherwise transfer to a colleague under her poor name honestly it’s just a cover up business!

Delicious food, love that sides are included

Fantastic staff and a comfortable ambient environment. Special shout out to Gabriella, zubaidi and azelli who have our order ready as soon as we are through the door. Food is banging and service is top class. Must visit for anyone in the area, best in Luton with the most hospitable staff

Great service The food was another level very big portions Amazing service provided by Uzair

A delicious food quality and quantity and great customer service. I recommend ... Uzair is the best to look after you

Great service have made my regular espicaly the lady gabreila amazing service and very helpfull and friendly always happy to help would recommend this place to everyone

Uzair was absolutely amazing and helped us immensely, thank you so much.

Philly steak roll was top notch!! Great staff and atmosphere, especially Uzair who just went that extra mile!

its really a nice restaurant, as im a chef, i went there for lunch the food was very delicious and the front bar is really looks nice one of the service staff woman she is very excellent*

lovely experience eveytime from all staff who are very attentive. even with my allergies they take extra care and precautions. one of the best places in luton to visit for downtime and relaxation. thank you very much for everything guys. they deserve all the recognition

Sunday roast dinner was delicious!

The food and the service is great especially Gabrielle who is very attentive and considerate. She is always quick to make sure we have everything we need and is also great fun to be around. Hats off to zubairy and Azairly as well for the great service that they always provide.

First time to The Engine, disappointed, we ordered four shisha from the premium menu, no flavour in any of them, we were told to sit at the back where the heater was on directly to our face. Drinks and food was good. But I don’t recommend the shisha

This place is very welcoming and caring. The girl who works there Gabrielle is very polite and entertaining. She always welcomes the customers when we enter and leave. She makes me want to come here more often and feels like home. Very satisfying and i believe more people should come here with their friends and family.

Awesome shisha, friendly staff along with great customer service!

I have never liked this place but I always get dragged to go there because of my friends. It does not matter to me how good the food and shisha is if the service is disgraceful! The service here is so appalling and finally my friends are starting to notice too. There's always favouritism towards certain customers and if you are not known well enough by the staff you are deemed unworthy of their attention! The waitress has a face of the most miserable person in the world and makes you feel unwelcome as soon as you walk in. Customer service here is non existent!

I used to come here a lot with my friends but recently started to notice how bad the customer service is. All staff are extremely busy on their phones which is totally unacceptable professional work ethics. You have to scream on top of your lungs to grab their attention! The buttons on the table are worthless and useless as the staff don’t even charge the devices to receive notifications. No smile no greetings. Specially the female worker with blonde hair. I know she can smile as she has smiled with other customers that are non Asian. She makes an extremely moody face like she is being punished to serve customers. Bless her she might be in the wrong profession.

Food was bang on, 10/10 best service best place in Luton for food

Absolutely delighted with my dining experience at The Engine! The ambiance was inviting, the service impeccable, and the menu showcased a delightful array of culinary delights. From the appetisers to the desserts, each dish was a masterpiece. The chef's attention to detail and use of fresh, high-quality ingredients truly elevated the dining experience. I highly recommend The Engine for anyone seeking a memorable and delicious meal. They also do an excellent shisha.

Exceptional experience at The Engine! The steak was perfectly cooked, tender, and flavourful. The grill platter was a carnivore's delight. Great ambiance, attentive service. A must-visit for top-notch steaks and grilled meats. Highly recommend!

Had a quick stop in Luton found this place, thought i would give it a try. Lamb chops and dynamite shrimp were bang on

Excellent food at excellent prices and plenty on each dish....well cooked and presentation excellent. Parking nearby at 4 minutes walk. Fantastic staff and the complimentary Moroccan tea was a nice touch. Bill for a party of 6 adults very competitive and excellent value. Very hygienic and layout very good. I personally would say this is the best restaurant I have eaten at in a long time and highly recommend it. Well done to all who work there - greeters, waiters, waitresses, chefs.

Ordered from Christmas menu and received BLAND food. Asked for well done steak, received overcooked from the outside and undercooked from the inside with not even salt and pepper for seasoning let alone spices. Sour gravy. Ordered dynamite shrimps and they were also overcooked. The only good things were the mocktails.

A strange experience this. It’s a former Victorian pub but with all alcoholic drinks bizarrely excised from the menu presumably at the behest of the religious beliefs of its management. I was ushered into a small front bar area rather than the main body of the former pub itself where there are on display a bottle and glass containing fruit. I swerved both a lunch menu featuring mainly burgers and a Christmas menu to order a 300g rump steak from the main menu. It came medium rate just as asked on a vast bed of chips as well as a salad, various sauces and my second choice of a side dish of onion rings. All most satisfactory. But the mango mocktail I had ordered did not arrive until I had almost finished my steak, the waiter claiming despite the absence of alcohol it could not be served until after 1pm.

Since when did muslim fast food restaurants have a Christmas menu. Never seen one for eid festival before.

Jak to podávají čaj ? Pytlík dají rovnou do hrnečku s vodou a čaj úplně obyčejnej.fuj.milkshake fuj.

A good cafe for watching matches and smoking shisha, and the service is also good.

Nice food but 4 stars because they are abit pricey and too small portions like the onion rings etc

We popped in whilst staying in a nearby hotel and just happened on the place. The food was absolutely great and the piri piri chicken was better than Nandos! My partner had the steak and it was a great cut and cooked rare like ordered. The staff were friendly and if I'd had more room I definitely would have had one of their amazing looking desserts. Highly recommend!

Best salmon iv had, lovely food 😊

Popped in for lunch and not disappointed. Great peri peri chicken strips and fries, and a lovely hotdog. Really nice place and staff. Thanks! 😊👍

Amazing food! Very friendly service and the most amazing mango milkshake I've had so far

I’ve ordered from Deliveroo but didn’t receive my fries with the order called up and they refused to acknowledge the fact that i have payed extra for them and it says it on my receipt and the app that I have picked it since it’s a requirement. The guy in the kitchen I assume was extremely rude in the background. Extremely overpriced, I payed for 2 burgers and 4 mozzarella stick £34.28 absolutely disgusting not just the price but their food as well burger is soggy and the patty was undercooked.

One of the best meals I have ever had. Staff were great. Food was amazing, had the mixed grill sharing starter was brilliant. Planning on calling in on way home from airport. My wallet is thankful I don’t live nearby by otherwise my wages would be spent here all the time. Highly recommend this place

Had double burger and chips.Burger was very nice, chips average freezer type chips but ok. Proper bun with the burger rather than brioche.

The orange juice came with full of bits and very warm,when I complained I was told that this is how it should be . There is no sense of customer service, and I will not be visiting again

Absolutely smashin. The fried (chicken) burger was great.

Excellent value and service, portions are delicious and quite large.

Great shisha with great customer service ✔️

Lovely place friendly enviornment with nice shisha

Good food well cooked . Lunch time also food good . Thanks

2 for £25 Shisha is a great idea and works well! Banging!

Best food ever and such nice staff gave us an extra ice cream with our order as well we are sorry we don't have instagram so we gonna leave a review here you can post the screenshots on your social the food seems delicious thank you very much

The best sheesha cafe in Luton which open till late. Must try this

Uzair is the reason we always come to the Engine, best customer service and shisha in Luton

One of the best restaurants in Luton - great food, environment and service. The Engine team always going above and beyond!

Visited from up north. Great vibes and food was great - loved the magnum brownie! Shisha was 10/10 too. I found that the staff were attentive and professional. 100% recommend!

Went there today with the family. Niece ordered hotdog. Bun was stale and hard. I ordered the ribeye burger. It was raw and smelled off.Complained to staff. He said that it is supposed to be like that.Wont be eating there again. Fries were tasty.

The review is completely based on the service. One of the worst service ever, the staff looked like they don’t t want us there. If you like having bad service this is the place to go

They have everything to make this place wow but really poor service , no table order taking, not much in terms of food quality and variety. Awkward to place an order as group as you need to pay upfront.

Great halal steak friendly service

Most disgusting food in Luton and very very rude staff who don’t now how to respect anyone first and last experience plz no one go here

Filthy place bugs (ants) everywhere!

Desserts are tasty I recommend the locus cheesecake.

Service was great. Friendly staff. Drinks were tasty. Highly recommend

This use to be the go to place back in the days; but in the last year or so they just seem to have let themselves down. The shisha is always good here. The quality is brilliant, and we always have a good time in that regards. Food is also decent. But it’s the staff who let them down. They’ve always been quiet/downcast, but in the past they were efficient and got the job done. Nowadays, it takes ages to flag someone down, and I find the small guy with the curly hair extremely rude. His whole demeanour and attitude stinks, and he ignores customers. We literally had to get up and go over to a server, to order something. It’s a shame because the location is good, and their product is good. If they sort their staff out again, it’ll definitely improve customer retention.

If you like steaks this is best place. They have platters in reasonable rates. Other side dishes are also good.

I visited this restaurant twice very impressed with food, also staff friendly, highly recommend, the price was good , best food in Luton, very tasty 👍🙏🏼😊

Staff was polite and helpful. The menu stated that the hotdogs were American and yet they were a mixture of chicken and lamb which made them taste much different from what American hotdogs would. Would help if the menu indicated that the hotdogs were made of chicken and lamb - I would have picked something else. The taste was just not right. Will try them again for other items.

The food there was really good but the place wil need to improve a little bit

Loved this place, nice ambience, really personable friendly staff and the food was delicious. Cooked great and spiced perfectly 🤤

Came to review this place and it was absolutely appalling if I could give 0 I would, but I can’t. Staff are rude and ignore you, came when it wasn’t even busy and was still being ignored, as paying customers it’s ridiculous to get service like this I would not recommend going here. Even if you complain staff do not care and act like nothing even happened, staff laugh and make situations awkward and clearly don’t know how to serve customers.

ABSOLUTELY RIDICULOUS!!!!!!! I cannot believe that was provided here, I’m still in shock, staff were incredibly rude they laugh and take the absolute mick of situations. I ordered lamb chops and it was disgusting, they were hard and unable to chew it was tasteless. I would not recommend going unless if you want to get ignored and continuously being belittled absolutely horrible. Staff show no emotion what’s so ever, what’s the point of being a server if your giving this type of service.

Amazing place nice clean lovely music amazing flavors shisha very nice experience

I visit this place weekly and I always get a great service from the staff and management.

Not recommended no customer service at all !

Good prices nice food and nice place!

Stay AWAY! Had my juice mixed with water in front of me and nothing has been done afterwards. Pethetic

Delicious food and good friendly customer service. The chicken was full of flavour and takeaway burgers were good too! Maybe the drinks and shakes can be improved but overall a positive experience and will be going back soon.

Dead steak, dead chips, dead coleslaw, dead sauces. Would have been better to eat at tasty fried chicken. Wouldn’t even give it a star.

The most crowded place in the Luton in terms of Shisha bar and cafe

Quick place to have lunch or dinner. cant go wring with the simple meals. service is always on point

Clean and Comfortable, love their Food and service is excellent as well. My Go to place when I'm in Luton. Update 2023 - Came back after a long time - Food & Service still Excellent.

Delicious food and Reasonable prices so far in Luton. We ordered mini platter, chicken pasta, cheesy fries and Lotus cheese cake, everything was super delicious. 😋 You can order hot, extra hot, normal or lemon flavours, we ordered hot and it was on point.

Had the worst time- staff was bloody rude- the food was old and not fresh at all- Not happy at all- wont be going ever again.